Attachment 1 - Performance Work Statement.docx

MUSEUM STAFFING SERVICES

September 14, 2021

SECTION C.1

General Information

1. General: This is a non-personal services contract to provide Museum Staffing Services.

1.1. Description of Services/Introduction: The Contractor shall furnish all personnel, equipment, supplies, transportation, supervision, and perform duties a museum receptionist and tour guide as define in this Performance Work Statement and Attachment 2; Museum Division Standard Operating Procedures. The Contractor shall provide one (1) personnel for Buildings 205 and 207and one (1) personnel for Building 24A. The total combined personnel for this contract is two (2). Buildings 205 and 207 are equipped with a closed circuit television (CCTV) system. The Contractor shall perform in accordance with 1.6.2 Hours of Operation.

1.2. Background: The Museum Staffing Services requirement is an on-going support requirement for Fort Riley Museum Complex.

1.3 Objectives: The objective of this PWS is for continued safe and effective operation of the U.S Calvary Museum, 1st Infantry Division Museum, and the Custer House historic sites located on Fort Riley, Kansas.

1.4 Scope: The Fort Riley Museum Complex is designed to provide educational opportunities, and foster esprit de corps in the 60,000 patrons who visit the 1st Infantry Division, museums annually. The Contractor shall provide support to the Museum Division to include, but not limited to, operation of the U. S. Cavalry Museum, 1st Infantry Division Museum and the Custer House by providing general information and support to visitors and maintaining oversight of exhibit galleries during operation. Additional performance requirements are identified in Section C-5 of the PWS and Attachment 1; Museum Division Standard Operating Procedures.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and three (3) 12- month option periods. The Period of Performance reads as follows:

1.6 General Information

1.6.1 Federal Government Holidays: The Federal holidays listed below are observed. When a holiday falls on a Sunday except for Independence Day holiday, the following Monday will be observed as the holiday. When the holiday falls on a Saturday, the preceding Friday will be observed as the holiday.

Memorial Day

* The museum’s are open year round and only closed on New Years Day, Easter Sunday, Thanksgiving and Christmas.

1.6.2 Hours of Operation:

Building 205 (U. S. Cavalry Museum) Saturday and Holiday: 09:00 a.m. – 4:30 p.m. Sunday: 12:00 p.m. – 4:30 p.m.

Building 207 (1st Infantry Division Museum) Saturday and Holidays: 09:00 a.m. – 4:30 p.m. Sunday: 12:00 p.m. – 4:30 p.m.

Building 24A (Custer House) Memorial Day weekend through Labor Day Monday – Saturday: 10:00 a.m. – 4:00 p.m. Sunday: 1:00 p.m. – 4:00 p.m.

* Building 24A will close 1 October through Memorial Day. No Contractor support will be required during this period.

1.6.2.1 The Contracting Officer will notify the Contractor of specific requirements, in writing, five (5) working days prior to Museum Division’s opening, closing, or changes concerning hours of operation.

1.6.3 Place of Performance: The U. S. Cavalry Museum (Building 205), 1st Infantry Division Museum (Building 207) and the historic “Custer House” (Building 24A) are located on Fort Riley, Kansas.

1.6.4 Quality Control Program (QCP): Quality Control shall be the responsibility of the Contractor.

The Contractor shall be responsible for the delivery of quality services/supplies to the Government (see FAR 52.246-1, Contractor Inspection Requirements). The Contractor shall develop, implement and maintain an effective Quality Control System which includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractors’ QCP must contain a systematic approach to monitor operations to ensure acceptable services/products are provided to the Government. The QCP, as a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction;

corrective action procedures to include procedures for addressing Government discovered non- conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints. The Contractor shall, upon request, provide to the Government its quality control documentation. The Contractor will submit the QCP for approval.

1.6.4.1. QC Inspection System: The Contractor shall submit to the Contracting Officer for approval, at or before the Pre-performance Conference, the Inspection System (Contractor Quality Control (CQC)) with which he proposes to implement the requirements of Contract Clause: FAR 52.246-4 “INSPECTION OF SERVICES-–FIXED-PRICE (AUG 1996)”. The plan shall identify personnel, procedures, instructions, records, and forms to be used. If the Contractor fails to submit an acceptable QC Plan within the time herein prescribed, the Contracting Officer shall refuse to allow performance to start until such time as the Contractor submits an acceptable final plan. Failure by the Contractor to execute the accepted Quality Control Plan during the contract period may also result in delaying progress payments until such unacceptable services rendered are corrected and the Contractor complies with the approved QC Plan.

1.6.4.2 Quality Control Plan (Inspection System): This plan shall include as a minimum, the following:

· A description of the quality control organization, including chart showing lines of authority and acknowledgment that the CQC staff shall report to the Shift Leader or someone higher in the Contractor’s organization.

· The name, qualifications, duties, responsibilities and authorities of each person assigned a QC function.

· A copy of the letter to the QC manager signed by an authorized official of the firm, which describes the responsibilities and delegates the authorities of the QC manager, shall be furnished to the Contracting Officer.

· Procedures for scheduling and managing submittals.

· Reporting procedures including proposed reporting formats and distribution of the documents. The Contractor shall provide the Contracting Officer with copies of these reports IAW para1.6.4.6.

1.6.4.3 Acceptance of the Plan: Acceptance of the Contractor’s plan is required prior to the start of performance. Acceptance is conditional and will be predicated on satisfactory performance during the contract. The Government reserves the right to require the Contractor to make changes in his CQC plan and operations as necessary to obtain the quality specified.

1.6.4.4 Notification of Changes: After acceptance of the QC plan, the Contractor shall notify the Contracting Officer (KO) in writing of any proposed change. Proposed changes are subject to acceptance by the KO.

1.6.4.5 CQC System Manager: The Contractor shall identify an individual, within its organization at the site of the work, during all contract performance, who shall be responsible for overall management of and have the authority to act in all CQC matters for the Contractor. The Contractor Quality Control System Manager shall be available to interact with the COR and the QAE on site daily, concerning Quality matters. The duties of QC manager may be added to the duties of the on-site Shift Leader. The appointment of the CQC System Manager is subject to the approval of the Contracting Officer and Attachment 1 shall be changed if the appointee is unable or unwilling to perform their duties as prescribed.

1.6.4.6 Daily QC Reports: Maintain a daily record of all Contractor Quality Control checks, tests and corrective actions. This file shall be maintained by the Contractor at the work site, if applicable, throughout the term of this contract. Two (2) copies shall be provided the same day or no later than the next work day after the day of the inspection to the Contracting Officer’s Representative during the term of this contract. A one-page sample QC report form is attached. The Contractor may use his own QC report form, however, it shall as a minimum contain all the information contained in the sample form.

1.6.4.7 Submittals: The CQC Manager shall be responsible for certifying that all required submittals are in compliance with the contract requirements. See Exhibit B for required submittals.

1.6.4.8 Quality Assurance: The government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is a Government only document primarily focused on what the Government must do to assure that the Contractor has performed in accordance with the requirements of the contract.

1.6.5 Type of Contract: The Government will award a Firm Fixed Price (FFP) Contract with one (1) Base Year, with provisions to exercise three (3) one-year options.

1.6.6 Security/Safety Requirements: The Contractor shall conduct all work in a safe manner, and in compliance with the Occupational Safety and Health Act (OSHA), the Safety and Health Requirements Manual EM 385-1-1, and Federal, State and Army requirements. If the Contractor fails, or refuses, to promptly comply with safety requirements, the Contracting Officer may issue an order stopping part or all of the work until satisfactory corrective action has been taken. No part of the time lost due to any such stop order shall be made the subject of claim for extension of time or for excess costs or damages to the Contractor.

1.6.6.1 Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.6.6.2 Security/Safety Requirements: The Contractor shall conduct all work in a safe manner, and in compliance with the Occupational Safety and Health Act (OSHA), the Safety and Health Requirements Manual EM 385-1-1, and Federal, State and Army requirements. If the Contractor fails, or refuses, to promptly comply with safety requirements, the Contracting Officer may issue an order stopping part or all of the work until satisfactory corrective action has been taken. No part of the time lost due to any such stop order shall be made the subject of claim for extension of time or for excess costs or damages to the Contractor.

1.6.6.3 Key Control Plan: The Contractor shall submit the key control plan to the KO for approval at the Pre-Performance Conference, and shall comply with AR 190-51 applicable to key and lock control. The Contractor may view this regulation at the Engineering Plans and Services Division, Public Works (PW), in Bldg 408, Fort Riley Kansas 66442 or online at: https://armypubs.army.mil/epubs/DR_pubs/DR_a/pdf/web/ARN5636_AR190_51_FINAL_WEB.pdf. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Shift Leader will sign for all keys from the Museum Division and shall control and issue keys from the Museum key box. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.6.4 The Contractor shall be held liable for all costs (e.g. labor, material, equipment) incurred by the Government, as determined by the Contracting Officer, to replace any and all locks and keys due to keys being stolen or lost, or due to issuance to or duplication by unauthorized personnel. When the replacement of locks or re-keying is performed by the Government, the total cost of re- keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor.

1.6.6.5 The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer’s Representative (COR).

1.6.7 Special Qualifications: N/A

1.6.8 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5, Post Award Orientation. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.9 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; monitor Contractor's performance and notify both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price. The COR is not authorized to change any of the terms and conditions of the contract.

1.6.10 Key Personnel: The Contractor shall provide an on-site Shift Leader who shall be responsible for the supervision and performance of all work performed. Key personnel shall be designated in writing to the Contracting Officer. The Shift Leader shall be responsible for the supervision, overall administration, and coordination of the required services and contract personnel. The Shift Leader shall be the point of contact with the Government and have the authority to act and make decisions for the Contractor. The Shift Leader duties may be added to the duties of a Contractor employee. The Shift Leader shall be available via telephone or e-mail during those times listed in 1.6.2. The Contractor shall provide notice, in writing, to the COR within 24 hours following any change of Shift Leader.

1.6.11 Identification of Contractor Employees: The Contractor shall provide each employee an

Identification (ID) Badge, which includes at a minimum, the Company Name, Employee Name and a color photo of the employee. ID Badges for Key Personnel shall also indicate their job title. ID Badges shall be worn at all times during which the employee is performing work under this contract. Each Contractor employee shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist unless safety or health reasons prohibit. The Contractor shall be responsible for collection of ID Badges upon completion of the contract or termination of an employee. A listing of issued identification cards shall be furnished to the Contracting Officer prior to the contract performance date and updated as needed to reflect Contractor personnel changes. All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that contractor participation is appropriately disclosed.

1.6.12 RESERVED

1.6.13 Supervision of Contractor Employees: The Contractor shall provide a sufficient number of qualified personnel to perform the requirements of this contract. The Contractor shall not hire off-duty government civilian employees or military personnel where their employment may interfere with their official duties or where the appearance of a conflict of interest exists. The Contracting Officer (KO) will prior approve in writing the employment of any Department of Defense employee. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.6.14 Conduct and Appearance: The Contractor shall ensure that the conduct of its employees, while on Fort Riley, shall not in any way be discourteous and shall present themselves in a professional appearance at all times. The conduct and appearance of Contractor employees shall not reflect discredit upon this installation or upon the Department of the Army (DA).

The Government reserves the right to require removal of a Contractor employee from the job site who endangers persons or property, or whose continued employment is inconsistent with military security or mission accomplishment. The Government reserves the right to refuse to permit any Contractor employee to perform services under this contract who is not in compliance with this contract. Failure of an employee to gain access to the installation due to the above will not relieve the Contractor of any work required by this contract.

1.6.15 Pre-Service Training Plan: The Contractor shall provide a pre-service training plan at the Pre- Performance Conference. The purpose of this training plan is to ensure Contractor personnel are properly trained and prepared to fulfill their duties. Any changes to the training plan by the Contractor or requested by the Government during contract performance, shall be submitted to the Contracting Officer for approval. The Government is not liable for any Contractor employee training expenses.

1.6.16 Conservation of Utilities: The Contractor shall conduct its operations in a manner that complies with Fort Riley’s energy conservation plan in accordance with FR REG 11-1, Fort Riley Facility Energy Program, dated 18 October 2016. At a minimum the Contractor shall aid in conservation of utilities by ensuring:

· All lights in unoccupied rooms are extinguished

· All water faucets are turned off when not in use

· All cooling/heating equipment in unoccupied rooms is turned off unless otherwise instructed

· All malfunctions in cooling, heating, lighting, or plumbing equipment, shall be reported to the COR immediately

1.6.17 Phase in / Phase out: Phase in will begin fourteen (14) calendar days prior to the contract start date. During the Phase In period, the Contractor's management personnel may observe Government personnel perform duties as define in the contract. This will allow for records transfer that will ensure continuity of service. The Contractor shall provide a phase in plan to the Contracting Officer at the pre-performance Conference.

1.6.17.1 Phase Out will begin fourteen (14) calendar days prior to contract completion. During the Phase Out period, the incoming Contractor management personnel may observe the incumbent Contractor personnel perform duties as define in the contract. This will allow for orderly turnover of records and will ensure continuity of service.

1.6.18 Organizational Conflict of Interest: Contractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may impose other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.19 Antiterrorism (AT) and Operations Security (OPSEC)

1.6.19.1 AT Level I Training: All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 05 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: https://jkodirect.jten.mil/Atlas2/faces/page/login/Login.seam (Title: Level I Antiterrorism Awareness Training)

1.6.19.2 Access and General Protection/Security Policy and Procedures Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes at no cost to the Government.

1.6.19.3 For contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.6.19.4 IWATCH Training: The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 05 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award. Go to http://www.riley.army.mil/Community/iWATCH.aspx

1.6.19.5 For contracts that require OPSEC Training: Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter. OPSEC Awareness for Military Members, DoD Employees and Contractors is available at the following website: http://www.cdse.edu/catalog/operations-security.html

1.6.20 Emergency Services: Emergency medical treatment and services shall be the responsibility of the Contractor. The Contractor or its employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor will, in turn, notify the Fort Riley Operations Center (785-239-2222) and the KO or COR within 30 minutes the incident.

1.6.21 Severe Weather: The Contractor shall be responsible to inform its employees of current post delays and closures due to severe weather. Fort Riley severe weather closures and delay information is available at Advisories :: U.S. Army Fort Riley and the local radio stations. All conditions (delays and closures) that effect “non-essential” federal employees also apply to Contractor employees. If weather conditions deteriorate during the workday, the Museum Division will notify the Shift Leader of pending closures or early release conditions.

1.6.21.1 : During weekend operations, the Shift Leader shall contact the Fort Riley Operations Center (FROC) at (785) 239-3700 for weather and road condition updates. If Main Post road conditions are "red," the Shift Leader may close the facility. The Shift Leader shall notify the COR of any weekend weather related closures on the next work day.

1.6.21.2 : The Shift Leader shall follow appropriate Museum SOP procedures regarding tornado drills, preparation and reporting. The Shift Leader shall report any damages to the COR.

SECTION C.2 ACRONYMS/DEFINITIONS

2.1 DEFINITIONS:

2.1.1 COMPLIANCE: Actions in accordance with clean air or water standards. It also means actions in accordance with a schedule or plan ordered or approved by a court of competent jurisdiction; the Environmental Protection Agency; or an air or water pollution control agency, as dictated by the Air Act or Water Act, and regulations issued pursuant thereto.

2.1.2 CONTRACT ADMINISTRATOR: The official Government representative delegated authority by the Contracting Officer to administer a contract. This individual is normally a member of the appropriate Contracting career field and advises on all technical contractual matters.

2.1.3 CONTRACTOR: A supplier or vendor awarded a contract to provide specific supplies or services to the government.

2.1.4 CONTRACTING OFFICER: A person with authority to enter into, administer, and/or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the government.

2.1.5 CONTRACTING OFFICER'S REPRESENTATIVE (COR): An employee of the U.S. Government appointed by the Contracting Officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.6 DEFECTIVE SERVICE: A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.7 DELIVERABLE: Anything that can be physically delivered, but may include non- manufactured things such as meeting minutes or reports.

2.1.8 DEFICIENCY: A shortcoming in the quality or state of service performed.

2.1.9 GOVERNMENT FURNISHED PROPERTY (GFP): Property in the possession of, or directly acquired by, the Government and subsequently made available to the Contractor.

2.1.10 INSPECTION: The critical examination of a structure, mechanism, system, or procedure to discover and remedy discrepancies and/or inefficiencies.

2.1.11 KEY PERSONNEL: Contractor personnel that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.12 MAINTENANCE (GENERAL): The work required to preserve and maintain a real property facility or piece of equipment in such condition that it may be effectively used for its designated functional purpose. Maintenance includes work done to prevent damage that would be more costly to restore than to prevent. Maintenance includes work to sustain components.

2.1.13 NON CONFORMANCE REPORT (NCR): A formal, written documentation of Contractor non- conformance or lack of performance for contracted work. The NCR requires that the Contractor explain, in writing, why performance was unsatisfactory, how performance shall be returned to satisfactory levels, and how recurrence of the problem shall be prevented in the future.

2.1.14 PHYSICAL SECURITY: Actions that prevent the loss or damage of Government property.

2.1.15 PUBLIC WORKS (PW): The Commanding General's principal staff office for all matters pertaining to facilities engineering and housing matters for the installation. PW plans, programs, and coordinates all Real Property Maintenance Activities (RPMA). The category RPMA includes all operations, maintenance, repair, construction, and related services required under the contract. The PW main office is located in Building 330, Main Post; the Inspection Branch is located in Building 408, Main Post.

2.1.16 QUALITY ASSURANCE: The Government procedures to verify that services being performed by the Contractor are acceptable in accordance with established standards and requirements of this contract.

2.1.17 QUALITY ASSURANCE SPECIALIST: An official Government representative concerned with matters pertaining to the contract administration process and quality assurance/quality control. Acts as technical advisor to the Contracting Officer in these areas.

2.1.18 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.19 QUALITY CONTROL: All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.20 SUBCONTRACTOR: One that enters into a contract with a prime contractor. The Government does not have privities of contract with the subcontractor.

2.1.21 Wide Area Work Flow (WAWF): A secure web based system for electronic invoicing, receipt, and acceptance. WAWF allows government vendors to submit and track invoices and receipt / acceptance documents over the web and allows Government personnel to process those invoices in a real-time, paperless environment.

2.1.22 WORK DAY: The number of hours per day the Contractor provides services in accordance with the contract.

2.1.23 WORK WEEK: Monday through Friday, except for Federal holidays unless specified otherwise.

2.2 ACRONYMS:

SECTION C.3

Government Furnished Property, Equipment and Services

3.1 Services: The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish the requirements of this contract.

3.2 Facilities: The Government will make available to the Contractor Bldg. 205, U. S. Cavalry Museum; Bldg. 207, 1st Infantry Division Museum; and Bldg. 24A, Custer House. All facilities are fully furnished and in satisfactory condition.

3.3 Supplies: The Government will provide necessary supplies and equipment to clean and maintain all Museum areas, exhibits and grounds in a satisfactory condition at all times.

3.4 Government Property: Any Government property lost due to Contractor negligence will be replaced at Contractor expense. Replacement costs will be determined by the Contracting Officer. Any property damage, other than fair wear and tear, will be repaired or replaced at Contractor expense. The Contractor shall reimburse the Government for any property not in working order, corrected or repaired in an amount equal to the cost of the repair as determined by the Contracting Officer. Contract personnel will not be required to sign for any Government property.

SECTION C.4

Contractor Furnished Items and Services

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS. Contractor furnished property shall be clearly marked to avoid confusion and shall be compatible with existing Government systems.

4.2 Secret Facility Clearance: N/A

4.3. Materials: The Contractor shall furnish all supplies and materials required to perform work under this contract that are not listed under Section 3 of this PWS. Any materials developed as a result of this contract shall become the property of the Government.

4.4. Equipment: The Contractor shall furnish all equipment required to perform work under this contract that is not listed under Section 3 of this PWS.

4.5 Personnel: Contractor employees shall be capable of providing the services required by the Contract. Contractor employee illness or time off shall not excuse the Contractor from meeting the Contract requirements. All Contractor employees shall be able to speak, read, write and understand the English language. Contract personnel shall be well groomed and present a neat, and clean in appearance. Proper attire shall not include shorts (any variation), spandex pants, tank tops, sleeveless apparel without a jacket, t-shirts, or similar casual attire.

4.5.1 Personnel Roster: The Contractor Shift Leader shall maintain a personnel roster, consisting of name, current residential address, Telephone number and status (either full or part-time) of each Contractor employee. The personnel roster shall be maintained throughout the life of the contract.

SECTION C.5

Specific Tasks

5.1 Scope of Basic Services: The Contractor shall provide all personnel, equipment, supplies, and perform all duties as museum receptionist and tour guide as define in this Performance Work Statement, Performance Requirements Summary, and the Museum Division Standard Operating Procedures. Museum Staffing support is includes, but not limited to, operation of the U. S. Cavalry Museum, Fort Riley Regimental Museums and Custer House by providing general information to visitors and maintain oversight of exhibit galleries during operation. The Contractor shall provide one (1) personnel for Buildings 205 and 207and one (1) personnel for Building 24A. The total combined personnel for this contract is two (2).Buildings 205 and 207 are equipped with a closed circuit television (CCTV) system. The Contractor shall perform in accordance with 1.6.2 Hours of Operation.

5.2 Specific Tasks: Museum Receptionist and seasonal Custer House Guide

5.2.1. The Contractor, with the coordination of the COR, shall obtain a PIN number from the Fort Riley Physical Security office. This number will be used to access Buildings 205 and 207.

5.2.2. Unlock and lock up Buildings 205, 207 and Custer House during normal operating hours as defined in C.1.6.2.

5.2.3. Answer and respond courteously to telephonic inquiries and refer calls to appropriate person. Be familiar with Government phones, utilizing flash, hold and redial. Respond to personal and telephonic inquiries pertaining to basic information on the Museum operations.

5.2.4. Assist museum patrons with basic questions about museum exhibits, location of basic services involving dining locations and other support.

5.2.5. Provide security services, as required, to include locking and unlocking rooms, and ensuring utilities (lights, air conditioning, and heat) and equipment are turned off when not in use.

5.2.6. Conduct a walkthrough of exhibit galleries each thirty minutes to ensure physical security of exhibits located in Bldgs. 205 and 207. Custer House guide will continuously monitor visitors to ensure security of building.

5.2.7. Monitor museum galleries at other times through museum security equipment located in the museum administrative offices, Bldg. 205.

5.2.8. Maintain museum ICE (Interactive Customer Evaluation) comment machine in the U. S. Cavalry Museum, Bldg. 205 and 1st Infantry Division Museum, Bldg. 207. Encourage patrons to complete ICE comments and ensure the ICE machine is reset for the next patron.

5.2.9. Ensure knowledge of emergency procedures in case of medical, fire and/or weather emergency.

5.2.10. Contractor shall not use museum phones or computers for conducting personal business.

5.2.11. RESERVED.

5.2.12. Ensure museum brochure racks in Bldgs. 205 and 207 are replenished with appropriate brochures and pamphlets as provided by the Government.

5.2.13. Conduct an outside police call of museum grounds in the morning before museum opening and in the afternoon after the museum closes. See Attachment 5, Map of Policing and Snow Removal Areas for specific details.

5.2.14. Ensure Audio Visual equipment is working in Bldgs. 205 and 207. Contact COR if equipment if malfunctioning.

5.2.15. Ensure guest register log sheets are in place in Bldgs. 205, 207 and Custer House.

5.2.16. Secure the buildings IAW with the PWS - Attachment 1 daily.

5.2.17. Report environmental, safety or security problems to the Museum staff and/or COR as appropriate.

5.2.18. Prior to contract start date the Contractor shall become familiar with all materials/exhibits in the Museum Division.

· Attachment 2 - Museum Staffing Services Standard Operating Procedures (SOP), July 2021

· AR 870-5, 21 Sep 2007, Military History: Responsibilities, Policies and Procedures

· AR 870-20, 11 Jan 1999, Army Museums, Historical Artifacts, and Art.

5.2.19. The Contractor shall tabulate visitation at the Cavalry Museum and Custer House when they are opened.

5.2.20. Publicity, including the briefing of Commanders of military units, will be the responsibility of the Government.

5.2.21. The Contractor shall comply with Government directives which establish uniform policies governing smoking in all Government facilities.

5.2.22. The Contractor shall provide two (2) personnel for the duration of the entire contract.

5.3 Cleaning and Maintenance Requirements

5.3.1. The Contractor shall remove ice and/or snow from areas indicated on provided map during hours of operation. See Attachment 4, Map of Policing and Snow Removal Areas, for specific details.

5.3.2. The Contractor shall monitor the restrooms in Buildings 205 and 207 and restock toilet paper, paper towels and soap as needed.

5.3.3. The Contractor shall monitor the exhibit galleries in Buildings 205 and 207. The Contractor shall police any paper or trash that may accumulate in these areas. The Contractor shall also check and clean case glass of all finger prints and/or other smudges.

5.3.4. Perform maintenance requirements per PWS - Attachment 1 and Museum Division SOP – Attachment 2.

5.4 Service Contract Reporting (SCR): RESERVED.

SECTION C.6

Applicable Publications

6. Applicable Publications: The Contractor shall abide by all applicable regulations, publications, manuals, local policies and procedures listed below:

6.1 Department of the Army Publication: AR 870-5 Military History: Responsibilities, Policies and Procedures.

6.2 Department of the Army Publication: AR 870-20 Army Museums, Historical Artifacts, and Art.

6.3 Department of the Army Publication: AR 380-5 Department of the Army Information Security

6.4 Department of the Army Publication: AR 385-10 Army Safety Program

6.5 Department of the Army Publication: AR 190-51 385-10 Security of Unclassified Army Property (Sensitive and Non sensitive) Army Safety Program

6.6 Fort Riley Regulation Publications: FR 11-1 Fort Riley Energy Program

6.7 Fort Riley Regulation Publications: Facilities Engineering Prevention Protection Program

SECTION C.7

Attachment / Exhibit Listing

7.1 Attachment 1: Performance Work Statement

7.2 Attachment 2: Division Museum Staffing Services Standard Operating Procedure

7.3 Attachment 3: Performance Requirements Summary

7.4 Attachment 4: Sample QC Report

7.5 Attachment 5: Map of Policing & Snow Removal Area

7.6 Attachment 6: Wage Determination 15-5343 Rev 15; dated 02 June 2021

7.7 Attachment 7: Past Performance Questionnaire

7.8 Exhibit A: CLIN Pricing Structure

7.9 Exhibit B: Deliverables and Submittals