Attachment 1 FA480022Q0038 VTC PWS 21 Dec 2022.pdf

PERFORMANCE WORK STATEMENT

FOR

ACC VIDEO TELECONFERENCE MANPOWER

SUPPORT

FA4800-22-Q-0038

ACC COMMUNICATION SUPPORT SQUADRON

Joint Base Langley-Eustis, VA

21 December 2022

PWS FA4800-22-Q-0038 VTC Manpower Support Contract 21 December 2022

TABLE OF CONTENTS

SECTION NUMBER AND TITLE Page

1.0 SCOPE OF WORK 3

2.0 BACKGROUND & OVERIEW 3

3.0 DESCRIPTION OF SERVICES 3

4.0 GENERAL INFORMATION 6

5.0 SERVICES SUMMARY 13

6.0 GOVERNMENT FURNISHED EQUIPMENT, SUPPLIES AND SERVICES 14

PERFORMANCE WORK STATEMENT

FOR

VIDEO TELECONFERENCE MANPOWER SUPPORT

1. SCOPE OF WORK. The contractors shall provide all management, transportation, tools, supplies, equipment, and labor necessary to provide Video Teleconference (VTC) Manpower

Support on Joint Base Langley-Eustis (JBLE), Virginia (VA) in a manner that shall ensure continuous and reliable service. The objective of this task is to provide Air Combat Command

(ACC), Communication Support Squadron, (CSS) with contractor support with the technical knowledge required to operate and sustain the specialized CISCO equipment and interfaces with related VTC infrastructure and facilities ACC wide. The contractors must have and maintain at least a secret clearance. A DD254 is required for the position in order to maintain the Secret Internet Protocol Router Network (SIPRNet) components.

2. Background & Overview. ACC A6O enables the ACC mission through sustainment and logistical support of C4I (Command Control (C2), Communications, Computer and

Intelligence) National Security Systems fielded through Major Command (MAJCOM) processes. These systems deliver Video Teleconference (VTC) capabilities to commanders at

ACC Air Force (AF) bases and their geographically separated ACC units at other MAJCOM bases in CONUS at all levels. The tasks on this Performance Work Statement (PWS) provide mission critical VTC support to ensure information technology (IT) equipment is operational and supporting HQ ACC and Langley AFB (LAFB) VTC mission requirements.

3. DESCRIPTION OF SERVICES.

3.1 The contractor shall provide System Administration support required to fulfill this contract as described in the following subtasks:

3.1.1 Strategize, design, develop, document and maintain application, system, and network architectural designs for interoperability of Air Force and Department of Defense systems.

3.1.2 Deploy and maintain VTC infrastructure in accordance with industry best practices to reduce downtime and cost.

3.1.3 Provide customer support in assisting and providing information or updates with VTC issues.

3.1.4 Coordinate with COR regarding VTC issues affecting ACC MAJCOM customers.

3.1.5 Ensure local ACC CSS VTC network system applications optimum configuration. Apply upgrades and patches to the VTC suite. This includes installing upgrades and applying patches to all components of the VTC suite.

3.1.6 Develop standardized operating procedures for supported systems and applications.

3.1.7 Provide (1) systems analysis support to supported systems and applications environments, and (2) monitor system usage, scheduled maintenance, provide statistical utilization reports, and track monthly outages.

3.1.8 Provide recommendations for VTC systems and applications upgrades.

3.1.9 Perform standard preventive maintenance on hardware as defined by the equipment vendor, ACC CSS, 83 Network Operations and Security (NOS) established procedures, and AF standard.

3.1.10 Provide knowledge transfer and hands on training to assigned government personnel

(Active Duty & civilian).

3.1.11 Analyze existing environment and provide recommendations for load balancing, high availability, and disaster recovery strategies.

3.1.12 Directs, coordinates, and evaluates various tests, including factory acceptance tests of production models for complex systems requiring a team of subject matter experts (SME).

3.1.13 Attend VTC, network, and IT related events, meetings, working groups for awareness of improvements to ACC CSS VTC environments and capabilities--brief pertinent information to the CSS Operations Officer and Commander.

3.1.14 Provide plans for scalability for ACC CSS NIPR/SIPR VTC architecture and analyze constraints on scalability.

3.1.15 Analyze resiliency: how much stress the network environment that supports the VTC environments can handle and how quickly the VTC can rebound from problems.

3.1.16 Interface with ACC bases, MAJCOMs’ Action Officers, AFNIC, Air Staff and other agencies and organizations to coordinate projects and provide technical advice on the ACC CSS

VTC architecture.

3.1.17 Provide testing/troubleshooting capabilities for ACC users.

3.1.18 Provide advice regarding the requirements, design, and implementation of network operations subsystems.

3.1.19 Research new technologies and explore ways to integrate into the ACC CSS VTC environment to improve overall IT support to the customer.

3.1.20 Suggest improvements to ACC CSS SCOJ for approval to architecture enclave; provide comparison study of like software and recommendations for best of breed.

3.1.21 Maintain overall network integrity/uniformity across all ACC bases utilizing Langley

VTC Bridge [i.e., IP/VLAN structure, etc.].

3.1.22 Maintain/monitor daily schedule of Langley VTC Bridge usage.

3.1.23 Monitor all available VTCs to ensure quality of end-to-end calls and assist with issues.

3.1.24 Provide phone support for ACC VTC customers that use or traverse the ACC VTC infrastructure.

3.1.25 Contract and coordinate with contracted maintenance support.

3.1.26 The contractor shall assist in daily execution of operations of the Langley ACC CSS

VTC Bridge and network.

3.1.27 The contractor shall also execute the following tasks: provide high-level technical expertise to accomplish analysis of options and development of the design for advanced networks and/or VTC systems; and perform systems analysis related to engineering functions and networks.

3.1.28 The contractor shall assist in daily execution of operations of customer support, training, and shall function as the SME on all current and future supported VTC tools needed for a VTC system that provides field level support for all of ACC.

3.1.29 The contractor shall provide operational, technical assistance and training for the Video

Communications Server C/E (VCS C/E).

3.1.30 The contractor shall also provide operational, technical assistance and training to: the

Tele-presence Management Server (TMS); Distributed Media Application (DMA); Converged

Management Application (CMA).

3.1.31 Occasional after-hours support may be required based on customer need subject to prior coordination/approval by COR and notification to the Contracting Officer on each occurrence.

3.2. Knowledge, Skills and Abilities (KSAs).

3.2.1 Functional Skills. Contractor personnel assigned to this task shall be familiar with the functional applications listed in this PWS. The contractor must understand the interrelationships and capabilities of other standard software packages (e.g., CMA desktop, CMA content+people, Putty, Command Line). Knowledge of Air Force ADPE (equipment accountability program), wireless devices, and all applicable peripherals are desired.

3.2.2 Qualifications Verification. The Contracting Officer (CO) shall be notified in writing, of all contractor personnel hired for any positions identified in this contract prior to that individual contractor’s start date. This includes personnel changes throughout the life of the contract. Any replacement personnel proposed must be at least as qualified as the individual being replaced. A resume shall be submitted to the Contracting Officer for replacement personnel prior to the time the personnel change is expected to occur. The Government will review the resume to ensure compliance with stated qualifications and reserves the right to approve/disapprove candidates selected for hire by the contractor if replacement does not meet the qualifications required in this

PWS.

3.2.3 Contractor Expertise. The contractor shall provide personnel with the experience as follows:

• Four years of continuous/current IT related experience.

• At least four years of experience with Cisco related VTC equipment (Cisco Unity Call

Manager, expressways, and meeting servers).

• At least 5 years of experience working with VTC.

• Working knowledge of network protocols (H.323, E164, SIP), network firewalls.

• Industry trained: background in current models of equipment (codecs, audio mux, etc.).

• An active CompTIA Security+ Level II™ Certification IAW DOD 8570.01-M.

• Shall possess and maintain a SECRET security clearance.

3.3 Data. The Government has unlimited rights to all deliverables of this task order to include intellectual property rights.

3.4 Travel

3.4.1 The Contractor shall be located at Langley ACC CSS with all work primarily accomplished on-site at 37 Elm Street, Bldg. 19 & 25, at Langley AFB VA, 23665-2514.

3.4.2 Local travel to attend meetings within Langley AFB, shall be considered a cost of doing business and shall not be separately reimbursed.

4.0 GENERAL INFORMATION.

4.1 Hours of Operation. The hours of operation are 0730 to 1630 Eastern Standard Time (EST), Monday – Friday, excluding federal holidays. If the contractor wishes to perform any services outside of the normal hours of operation, the contractor shall coordinate with the Contracting

Officer Representative (COR) and the Contracting Officer (CO) no later than one week prior to the scheduled event. In the event of emergency circumstances, accommodations may be made on a case-by-case basis.

4.1.1 Base Closure Days. If the Base Commander determines the base is closed due to inclimate weather, exercises or actual alerts, the contractor shall reschedule work planned for this time.

When the government observes “ACC Family Days”, the Contractor will either be required to perform normal duties or to use a vacation day.

4.1.2 Federal Holidays. The Contractor shall not be required to work any of the following federal holidays:

New Year’s Day - 1 January

Martin Luther King Day - 3rd Monday in January

Washington’s Birthday - 3rd Monday in February

Memorial Day - last Monday in May

Juneteenth – 19 June

Independence Day - 4 July

Labor Day - 1st Monday in September

Columbus Day - 2nd Monday in October

Veteran’s Day - 11 November

Thanksgiving Day - 4th Thursday in November

Christmas Day - 25 December

4.1.2.1 If a holiday falls on Saturday, the preceding Friday shall be observed. If a holiday falls on Sunday, the following Monday shall be observed. If a holiday falls on a scheduled service day, the contractor shall be responsible for rescheduling services for the first day post the holiday observance.

4.2. Essential Contractor Service. The Government has identified all of the contractor services performed under this contract as essential contractor services in support of mission essential functions. These services are not considered essential during exercises.

Note:

Services are essential if the effectiveness of defense systems or operations has the potential to be seriously impaired by the interruption of these services, as determined by the appropriate functional commander or civilian equivalentIf this paragraph is used, CONS must include provision DFARS 252.237-7023 in the solicitation and clause 252.237-7024 in the contract.

Mission-essential functions” means those organizational activities that must be performed under all circumstances to achieve DoD component missions or responsibilities, as determined by the appropriate functional commander or civilian equivalent. Failure to perform or sustain these functions would significantly affect DoD’s ability to provide vital services or exercise authority, direction, and control.

4.3 English Language Requirement. All contractor personnel shall read, understand, write and speak English fluently.

4.4 Contract Manager. The Contractor shall provide a contract manager and an alternate who shall be responsible for the performance of the work. These individuals shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract and shall be designated, in writing, to the Contracting Officer (CO). The alternate contract manager shall act for the contract manager when the manager is absent. The contract manager and alternate contract manager shall have experience in management and supervision.

4.4.1 The contract manager or alternate shall be available within 2 hours to meet on the installation or by telecom with the CO and/or with other government personnel designated by the

CO during normal duty hours to discuss issues or concerns.

4.5 Communication. Contractor personnel shall maintain open and professional communication with government personnel at all times. Complaints validated by the COR shall be reported in writing to the CO and the contractor for action. Failure of the contractor to take corrective action on validated complaints raised by the COR and the CO will be considered a failure to perform.

4.6 Appearance. Contractor personnel shall present a professional, conservative, and neat appearance. Contractor personnel shall report for duty in a professional manner, in appropriate attire and having complied with socially acceptable standards of personal hygiene. Contract personnel shall wear clothing that fits correctly to provide a professional and modest appearance in keeping with normally accepted community standards of dress for the work being performed.

4.7 Contractor Identification. All contractor personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious are required to identify themselves as such to avoid being mistaken for government officials. Contractors performing work at government workplaces will provide their employees with an easily readable identification (ID) badge indicating the employee's name, the contractor's name, the functional area of assignment, and a recent color photograph of the employee.

Contractors shall require their employees to wear the ID badges visibly when performing work at government workplaces. Contractor personnel must also ensure that all e-mails, documents, or reports they produce are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. All signature blocks on e-mails shall indicate the Contractor's name.

All e-mail address lines shall include CTR in the address line.

4.8 Conflict of Interest. The contractor shall not employ any person who is an employee of the

United States Government if the employment of that person would create a conflict of interest.

The contractor shall not employ any person who is an employee of the Department of the Air

Force, either military or civilian, unless such a person seeks and receives approval in accordance with the Department of Defense (DoD) Directive 5500.7 and Air Force policy. If prior military, personnel must have been discharged under honorable conditions with no administrative actions taken against them.

4.9 Security Requirements for Unclassified Contracts. The contractor shall ensure the necessary pass and identification items required for contract performance are obtained for all personnel.

4.9.1. Listing of Personnel. The contractor shall maintain a current listing of personnel. The list shall include the employee’s name, social security number and level of security clearance. The list shall be validated and signed by the companies Facility Security Officer (FSO) and provided to the sponsoring agency’s security manager, the COR, and the CO. An updated listing shall be provided when an employee’s status or information changes.

4.9.2 Langley Installation Access. The contractor shall ensure that each employee obtains the following pass and identification items: all necessary cards, passes, buttons, decals, or other items required for access to the areas and the installation. Upon contract award and the replacement of any employees, the contractor will be required to complete a base access request form which will be submitted to the COR. The COR will submit the pass request to the 633d

Security Forces Squadron (633 SFS) to obtain the necessary identification items. Upon approval of the pass request by 633 SFS, the contractor employee will be required to obtain any individual and vehicle identifications media at the 633 SFS Pass and Identification Section, 20 Nealy Ave

(Bldg 5) on Langley AFB, VA.

4.9.3 Tier 1 (T1) Investigation. As a minimum, contractor personnel must be able to obtain and maintain a favorable suitability/fitness determination under 5 CFR 731 or equivalent. The

Government will submit background investigations for positions that require a Common Access

Card (CAC) and/or IT access only. Prior to CAC issuance, an FBI fingerprint check must be completed without adverse comment, and the T1 Investigation or equivalent must be initiated.

CACs will not be issued before the fingerprint check results have been completed and the investigation has been opened/scheduled at Office of Personnel Management (OPM).

Fingerprints and the appropriate investigation will be submitted by the Government.

4.9.4 Physical Security (Security of Government Property). The contractor shall safeguard all government property, including controlled forms provided for contractor use. At the close of each work period, government equipment, facilities, and squadron assets and materials shall be secured.

4.9.5 Entry Procedures to Controlled/Restricted Areas. The contractor shall comply with local base procedures for entry to Air Force (AF) controlled/restricted areas where contractor personnel will work.

4.9.6 Retrieving Identification Media. The contractor shall return all identification media to the sponsoring agency’s security office, the COR or the CO upon completion/termination of the contract or upon departure of any personnel during the course of the contract. Failure to do so may delay payment to the contractor. Final payment may be withheld until identification media is returned.

4.10 Traffic Laws. The contractor and/or contractor personnel shall comply with the installation traffic code as specified in Virginia State Law and Air Force Instruction (AFI) 31-218, Motor

Vehicle Traffic Supervision (current edition). The contractor and/or contractor personnel shall comply with current instruction on cell phone use while on a military installation.

4.11 Weapons, Firearms, and Ammunition. Contractor personnel are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle while on any military installation.

4.12 Smoking in Air Combat Command (ACC) Facilities. Contractors are advised that the

ACC Commander has placed restrictions on the smoking of tobacco products in ACC facilities.

AFI 40-102, Tobacco Use in the Air Force (current edition), outlines the procedures used by the commander to control smoking in our facilities. Contract personnel and visitors are subject to the same restrictions as government personnel. Smoking is permitted only in designated smoking areas.

4.13.1. Joint Base Langley-Eustis – Langley Air Force Base. The contractor must comply with all provisions of the JBLE-Langley Environmental Special Conditions. You can review or download the document at http://www.jble.af.mil/Units/Air-Force/Langley-Environmental/ under the "Contracting-Compliance" heading. This is a living document that is updated periodically so ensure you have the latest version. If you have any questions, please contact your project manager or the 633d Contracting Officer first and have them contact the 633d CES

Environmental Element on your behalf.

4.13.2. Joint Base Langley-Eustis - Fort Eustis. The contractor must comply with JBLE-I 32-

101, Environmental Management with related Environmental Management Procedures (EMPs).

EMPs are reviewed and/or updated at least annually. JBLE-I 32-101 and EMPs can be reviewed and downloaded at: http://www.jble.af.mil/Units/Army/Eustis-Enviromental.

4.14 Operations Security (OPSEC)

4.14.1 This contract has been determined to have critical or sensitive information that must be protected via the implementation of a contractor prepared/Government approved OPSEC Plan.

4.14.2 The Contractor shall meet the requirements and responsibilities established in the

Operations Security Instruction, AFI 10-701. As a result, the contractor, in accordance with AFI

10-701 Chapter 8, as supplemented, is required to develop an OPSEC program plan to address how the contractor (to include subcontractors if applicable) plans to protect critical and sensitive contracted information, and upon the government’s approval, implement the OPSEC program plan, which shall be submitted to the government with the proposal.

http://www.jble.af.mil/Units/Air-Force/Langley-Environmental/ http://www.jble.af.mil/Units/Army/Eustis-Enviromental

4.14.3 The Contractor's employees who have access to mission critical information shall complete all initial and annual OPSEC training provided by the requirement owning organization’s OPSEC coordinators within 90 days of the employee’s initial assignment to the contract. The Government (Customer’s OPSEC Coordinator) will be responsible for providing all OPSEC Initial and annual training for the “Prime” contractor. It will be the “Prime”

Contractor’s responsibility to provide and ensure all subcontractors receive the necessary

OPSEC initial and annual training.

4.14.4 The Contractor will be required to address all OPSEC deliverables in the contractor

Quality Control Plan.

5.0 SERVICES SUMMARY (SS). The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The

SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government surveillance and confirmation of services provided. These thresholds are critical to mission success.

Procedures as set forth in the Federal Acquisition Regulation (FAR) 52.212-4 (a), Contract

Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. The absence of any contract requirements from the SS shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract. The Government has the right to inspect all services required in the contract.

TABLE – SERVICES SUMMARY

Item Performance

Objective

PWS

Paragraph

Performance Threshold Method of

Surveillance

SS-1 Provide qualified architectural network designs

PWS

3.1.1

Network diagrams are created or updated as required. No more than Two (2) discrepancies per month.

• 100% Inspection

SS-2 Ensure optimum network system configuration with upgrades and patches

PWS

3.1.5

VTC user is connected. No more than Two (2) discrepancies per month

• 100% Inspection

SS-3 Develop operating procedures for

PWS

3.1.6

Provides updated training guides for general VTC equipment

• 100% Inspection

5.1 Performance Evaluation. The purpose of the Services Summary is to define performance evaluation and payment procedures. The Performance Objective (column 1) describes what the

Government will survey. Performance of a service will be evaluated to determine whether or not it meets the Performance Threshold (PT) of the contract. When the PT is exceeded, the COR will document the file with a Corrective Action Report (CAR) or a Performance Assessment Report

(PAR) and provide the Contracting Officer with a Department of Defense (DoD) Form 2772

(Contract Discrepancy Report (CDR)) for issuance to the contractor.

supported systems and applications

SS-4 Provide system analysis support and monitor equipment usage

PWS

3.1.7

a) When information is provided in monthly reports.

All reports must be on time.

• 100% Inspection

SS-5 Directs and evaluates tests for complex systems

PWS

3.1.12

a) Customer satisfaction rating is above satisfactory.

No more than Two (2) discrepancies per month

• Customer Complaint

SS-6 Analyze network resiliency

PWS

3.1.15

a) Maintain 99.999% VTC Up-Time. No more than Two

(2) discrepancies failures per month

• 100% Inspection

SS-7 Interface with other agencies to coordinate projects and provide technical support on the

ACC CSS VTC

architecture

PWS

3.1.16

a) Keeps professional relationship with counterparts at other bases. No more than Two (2) customer complaints per month.

• Customer Complaint

SS-8 Maintain network integrity across all ACC bases using Langley

VTC Bridge

PWS

3.1.21

a) Users have to maintain 100% compliance with Langley OIs. No more than Two (2) discrepancies per month

• 100% Inspection

SS-9 Coordinate with contracted maintenance support

PWS

3.1.25

a) Technicians are contacted within an hour of issues discovered. No more than two (2) late contacts per month.

• Customer Complaint

5.1.1 The Government will periodically evaluate the contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received. The government representative will evaluate the contractor’s performance through inspections of reports and contractor services documentation. The Government may inspect each task as completed or increase the number of quality assurance inspections if deemed appropriate because of repeated failures or because of repeated customer complaints. Likewise, the Government may decrease the number of quality assurance inspections if performance dictates. The government COR will make final determination of the validity of customer complaint(s).

5.1.2 Quality Control. The contractor shall develop and maintain a quality control program to ensure services are performed in accordance with this contract and PWS. The contractor shall develop and implement procedures to identify and prevent non-performance and continual repeat of defective service. A written Quality Control Plan (QCP) shall be submitted to the CO and

COR for review and feedback. The plan shall be submitted no later than 10 working days after award. The plan shall specifically address the contractor’s strategy to provide quality workmanship, continual process improvement and for correcting deficiencies as required.

5.1.3 Quality Assurance. The Government will inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR will inspect by watching actual task performance, physically checking an attribute of the completed task, checking management information reports, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. The

COR will record surveillance results. Results of the surveillance then become the official Air

Force record of the contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate a Corrective Action

Report (CAR) or Performance Assessment Report (PAR), and provide the Contracting Officer a

Contract Discrepancy Report (CDR) for issuance to the contractor. The contractor shall respond to the CDR in accordance with instructions provided and return it to the Contracting Officer no later than the suspense given by the CO.

5.1.4 Surveillance Methods.

5.1.5 100% Surveillance. This method requires the COR to inspect the service each time it occurs. Results shall be annotated on the inspection checklist. Any deficiency shall be documented and the contractor shall re-perform service as directed by the COR. Any unsatisfactory inspection identified but re-performed acceptably, shall still be counted as an unsatisfactory inspection for trending purposes.

5.1.6 Periodic Surveillances. This method requires the COR to employ a spot check style of evaluation based on the contractor’s schedule. Periodic surveillances will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. Any unsatisfactory inspection (defect) result shall be recorded, and the contractor shall re-perform the service after notification by the COR.

5.1.9 Customer Complaint. This method requires the customer to fill out a locally generated form provided by the COR or Contracting Officer. The COR will verify the complaint and notify the contractor of valid complaints. The contractor shall acknowledge the complaint within 2 hours and inform the COR of his recommendation. Any deficiency shall be documented and the contractor shall re-perform service immediately, if appropriate, or within 24 hours at no increase in contract amount. The contractor shall respond to the Customer Complaint in accordance with the instructions provided and return it to the Contracting Office within 5 calendar days of receipt.

Any unsatisfactory inspection identified but re-performed acceptably, shall still be counted as an unsatisfactory inspection.

5.1.10 Periodic Progress Meetings. The Contracting Officer, Functional Commander, COR, or other government personnel as appropriate, and the contractor shall periodically meet to discuss the contractor’s performance. The following issues shall be discussed: observed positive performance and steps taken by the contractor to prevent unsatisfactory performance, any modifications required of the contract, opportunities to improve performance, unsatisfactory inspections and trends against each performance objective.

5.1.11 The minutes of these meetings will be reduced to writing, signed by the Contracting

Officer and any other signatures as deemed appropriate, and distributed to the functional area and the contractor. Should the contractor not concur with the minutes, the contractor will provide a written notification to the Contracting Officer identifying areas of non-concurrence for resolution within 10 days of receipt.

5.1.12 Deliverables. The contractor shall submit all deliverables in electronic form and shall produce reports using the Microsoft Office suite of applications or other mutually agreed upon format. All deliverables must meet professional standards and the requirements set forth in contractual documentation. The contractor shall be responsible for delivering all end items specified.

Schedule of Deliverables

Item Due Date

Contractor’s Quality Control Plan (QPC) NLT 10 business days after contract award

Current Employee Listing NLT 10 business days after contract award and upon change in personnel

Meeting Reports NLT 7 calendar days after each meeting

Monthly Activity Reports 1st working day of each month for the preceding month

6.0 GOVERNMENT FURNISHED EQUIPMENT, SUPPLIES AND/OR SERVICES.

6.1 Contractor Furnished Items and Services. Except for those items or services specifically stated in this PWS to be government-furnished, the contractor shall furnish everything required to perform this contract in accordance with all of its terms and conditions. It is the contractor’s responsibility to ensure contractor personnel are familiar with and understand the contents of this

PWS as well as the company’s handbooks/handouts, etc. prior to beginning work.

6.2 Telephone Service. The Government will provide telephone service. Use of a government-supplied telephone is provided solely for official use government business and shall not be used to transact personal business by contractor personnel.

6.3 Refuse Collection. The Government will provide established refuse collection service at pre-established pickup locations. It is the responsibility of contractor personnel to transfer refuse from their work area to the predetermined pickup locations.

6.4 Custodial Services. The Government will provide established restroom cleaning services at pre-established intervals. The contractor is required to maintain their work area(s) in a clean, neat and professional manner conducive with the type of work being performed.

6.5 Security, Fire and Medical Services. The Government will provide police and fire protection. In the event of a medical emergency, base ambulance services for transporting an injured employee to a local hospital is available on a cost reimbursement basis.