Attachment 1. - Performance Work Statement (PWS).pdf

Performance Work Statement (PWS)

Garrison Housing Division

Unaccompanied Personnel Housing Appliance Maintenance Services

Fort Wainwright, AK

11 July 2025

Table of Contents

1. Introduction

1.1. Background

1.2. Contract Type

1.3. Objectives

2. Description of Services

2.1. General

2.2. Scope

2.3. Place of Performance and Hours of Operation

2.4. Period of Performance

2.5. Federal Holidays

2.6. Service Call Notification Procedures

2.7. Service Call Scheduling and Completion

2.7.1. Service Calls in Private Quarters

2.7.2. Appointment “No-Shows”

2.7.3. Completed Service Order Records

2.8. Specific Tasks

2.8.1. Routine Service Calls

2.8.2. Urgent Service Calls

2.8.3. Appliance Replacement Service Calls

2.8.4. Dryer Vent Cleanings

2.8.5. Repair Parts

2.8.6. Administrative Fees

2.9. Contract Administration and Management

2.9.1. Post Award Conference/Periodic Progress Meetings

2.9.2. Roles and Authority

2.10. COR Functions

2.10.1. Inspection and Acceptance

2.10.2. Quality Assurance

2.11. Quality Control Plan (QCP)

2.12. Key Personnel

2.12.1. Government Key Personnel

2.12.2. Contractor Key Personnel

2.13. Special Requirements

2.13.1. Security

2.13.2. Security Training

2.13.3. Safety

2.13.4. Special Qualifications

2.14. Billing and Changes

2.14.1. Required Reports

2.14.2. Invoicing

2.14.3. Changes

3. Definitions

4. Acronyms

Appendices

Appendix 1 – Performance Requirements Summary

Appendix 2 – Deliverables List

Appendix 3 – Estimated Workload Data

Appendix 4 – Furnished Material / Property / Equipment / Utilities

Appendix 5 – Service Order Example

Appendix 6 – References

1. Introduction:

1.1. Background: This is a non-personal services contract to provide service and repair of Government-owned appliances. The Government shall not exercise any supervision or control over the contract service providers performing these services. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

Government-owned appliances provide convenience and improved quality of life for soldiers. Maintaining these appliances in a reliable and operational condition ensures they are available whenever needed.

1.2. Contract Type. The Government will award a Firm Fixed Price (FFP) service contract.

1.3. Objectives: The objective of this service is to provide reliable and fully operational appliances in an expedient manner (as outlined in paragraph 1.11).

2. Description of Services:

2.1. General: The Contractor shall provide supervision, personnel, equipment, tools, materials, transportation, and other items for non-personal services to perform maintenance and repair of Government-owned appliances as defined in this Performance Work Statement (PWS) and the Appendices, except for those items specified as government-furnished property and services. The Contractor shall perform to the standards stated in this contract.

2.2. Scope: The Contractor shall provide diagnosis, repair, service, transportation, and installation of Government-owned appliances. Appliances applicable to this contract include kitchen ranges, refrigerators, counter cook-tops, convection ovens, microwave ovens, washers, dryers, dishwashers, and garbage disposals. The Contractor is responsible for service and repair of all appliance components beginning at the appliance’s connection to the structure of the building (i.e. at the water valve, at the electrical outlet, etc.). The Contractor is expected to have or obtain appropriate service manuals for equipment included in this requirement. Warranty information will be included by the Government for new and existing appliances that are currently within the manufacturer warranty period. The Contractor shall coordinate access to affected appliances with the individual, office, or agency having control over the location of the appliances. The Contractor shall also coordinate all work with the Contracting Officer’s Representative (COR).

2.3. Place of Performance and Hours of Operation. The work to be performed under this contract will be located at United States Army Garrison – Fort Wainwright, Alaska. The Contractor is responsible for conducting business between the hours of 7:00 AM and 3:00 PM (AKST), Monday through Friday. Exceptions will be made for federal holidays, installation closure due to local or national emergencies, or administrative closure. The Contractor must maintain an adequate workforce for the uninterrupted performance of all tasks (typical workflow requires approximately 32 labor hours to maintain) defined within this PWS when the installation and/or training area is not closed for the above reasons.

2.4. Period of Performance. The period of performance shall be for one base year of twelve months, four twelve-month option years, and a possible six-month extension of service as needed.

2.5. Federal Observed Holidays: The Contractor shall not be required to perform services on any of the recognized federal holidays. When a federal holiday occurs on a Saturday, federal employees are normally granted the previous Friday as the holiday observance. When a federal holiday occurs on a Sunday, federal employees are normally granted the following Monday as the holiday observance. The contractor shall work on the days the government is scheduled to work. Below is the list of recognized federal holidays:

- New Year’s Day (January)

- Martin Luther King Day (January)

- Presidents’ Day (February)

- Memorial Day (May)

- Juneteenth (June)

- Independence Day (July)

- Labor Day (September)

- Columbus Day (October)

- Veteran’s Day (November)

- Thanksgiving Day (November)

- Christmas Day (December)

The Contractor will be notified in advance of any planned closures in addition to the those listed above.

2.6. Service Call Notification Procedure: The Government shall notify the Contractor of required services by way of telephone call or email. The Government shall provide a generated service order form upon notification digitally or physically. The Directorate of Public Works Customer Service desk will forward the generated form accompanied by a priority level that the COR will concur before sending to the Contractor. Service call priority shall be reflected on the service order form. A sample of the form can be found in Appendix 5. Priority levels will be defined on the service order form; however, the COR shall notify the contractor of type of work performed. Government representatives authorized to request services from the Contractor are limited to the contracting officer (KO), or the COR.

2.7. Service Call Scheduling and Completion.

2.7.1. Service Calls in Private Quarters: If a service order is located within a Soldier’s private quarters, the Contractor must coordinate access with the Soldier. Full performance of the service order will not be recognized until the reported deficiency has been corrected.

2.7.2. Appointment “No-Shows”: If a Soldier agrees to an appointment with the Contractor for service order completion but is more than 10 minutes late for the appointment, the Contractor will be compensated with a $50 administrative fee awarded by the Government. The Contractor will notify the COR of the missed appointment within (1) business day, and the COR will cancel the service order immediately.

2.7.3. Completed Service Order Records: Services shall be annotated on a government generated service order form. Upon completion of each service order, a copy of the service order form shall be returned to the Government within one (3) business days of work completion. The Contractor will include any pertinent information to include, but not limited to: services performed, parts installed, time/date of work, technician assigned, technician signature, and customer signature.

2.8. Specific Tasks:

2.8.1. Routine Service Calls: The Contractor shall repair appliances as required. Upon completion of service, the repaired appliance shall be fully operational and ready for use.

2.8.1.1. Routine Service Call Response and Performance Time: Upon notification of a routine service call, the Contractor shall commence work NLT the third business day after notification. Repairs shall be completed within one (1) business day of work start.

If the service call is in private quarters, the Contractor shall follow the procedures outlined in paragraph 2.7 (above). Response and completion deadlines will not commence until the date of the scheduled appointment with the resident. Additional time may be granted by the Government for parts ordering and delivery.

2.8.1.2. Routine Service Calls Requiring Repair Parts: Prior to any repair, a price estimate will be provided to the Government for approval of repair work. The estimate will include part prices and shipping (itemized). The Contractor will only be reimbursed for items agreed upon in the estimate. The Contractor will not order parts until approval is obtained from the Government.

2.8.2. Urgent Service Calls: The Contractor shall expedite repair requests in this category. Upon completion of service, the repaired appliance shall be fully operational and ready for use.

2.8.2.1. Urgent Service Call Response and Performance Time. Upon notification of an urgent service call, the Contractor shall commence work NLT the next business day after notification. Repairs shall be completed within one (1) business day of work start.

If the urgent service call is within private quarters, the Contractor shall follow the procedures in paragraph 2.7 (above). Response and completion deadlines will not commence until the date of the scheduled appointment with the resident. Additional time may be granted by the Government for parts ordering and delivery.

2.8.2.2. Urgent Service Calls Requiring Repair Parts: Prior to any repair, a price estimate will be provided to the Government for approval of repair work. The estimate will include part prices and shipping (itemized). The Contractor will only be reimbursed for items agreed upon in the estimate. The Contractor will not order parts until approval is obtained from the Government.

2.8.3. Appliance Replacement Service Calls: The Contractor shall replace appliances as required to and from the installed location of the appliance and the Government’s designated on-base storage. Replacement will be conducted within the time allotted in paragraph 2.8.4.1 (below).

2.8.3.1. Appliance Replacement Response and Performance Time. Upon notification of an appliance replacement requirement, the Contractor shall commence work NLT the next business day after notification. Replacement shall be completed within one (1) business day of work start, including installation of the new appliance, and delivery of the old appliance to the Government’s storage facility. If the replacement is within a private quarters, the Contractor shall follow the procedures in paragraph 2.7 (above).

Response and completion deadlines will not commence until the date of the scheduled appointment with the resident. Additional time may be granted by the Government for parts ordering and delivery.

2.8.3.2. Unserviceable Appliance Disposition: Unserviceable appliances shall be removed from the installed location and replaced with operational appliances from Government storage. Installation of the replacement appliance shall include all appropriate setup (leveling, utility connections) and operational checks. The Contractor shall deliver unserviceable appliances to the Furnishings Management Office.

2.8.3.3. Appliance Condition Tags: The Contractor shall fill out and apply a Condition Tag to all appliances removed from service and delivered to the Government’s storage.

Tags (with Condition) are: Red (Unserviceable), Yellow (Awaiting Parts), and Green (Serviceable or Ready For Issue).

2.8.3.4. Actions Preceding Transport of Appliances: Prior to transporting any appliance, the Contractor shall remove all liquids from the appliance, including hoses, pumps, drums, and water and drain lines.

2.8.4. Dryer and Vent Cleanings: The Contractor shall clean dryer cabinets and vents annually.

2.8.4.1. Dryer and Vent Cleaning Schedule: The Contractor shall provide a suitable schedule to the COR identifying planned dates and locations of dryer vent cleaning. The

COR shall coordinate Contractor access to individual dryer locations with users and building managers as needed.

The Contractor shall notify the COR at least twenty-four hours prior to scope and performance of dryer and vent cleanings. The Contractor shall notify the COR of delays of services within the 24-hour period.

2.8.4.2. Dryer and Vent Cleaning Scope: The Contractor shall remove all lint and other debris from inside the dryer cabinet and inside the dryer exhaust hose, to the point where the hose connects to the building wall. The Contractor shall replace any dryer hose displaying significant signs of fair wear and tear with government-provided dryer exhaust hose.

2.8.5. Repair Parts: All parts used in maintenance and repair of appliances shall become Government property when received by the Government or install in support of repairs made under this contract. The Contractor is compensated only for the actual parts and shipping costs and will accurately reflect those costs on the monthly statement and activity summary. Actual costs will be identified as indicated in paragraphs 2.8.1.2 and 2.8.2.2 (above). Before ordering repair parts, the Contractor shall exhaust efforts to procure parts through remaining warranties on impacted machines.

2.8.5.1. Delays Caused by Materials: Should a required service or repair require additional parts or materials not immediately available; the Contractor shall be granted additional time from the PRS Standard. All updates of material estimated time of arrival (ETA) will be annotated on government furnished form and sent to COR for approval.

This additional time shall not exceed a combination of (1) the estimated shipping time of the part, and (2) two additional workdays.

2.8.5.2. Appliances Beyond Economical Repair: The Government may elect to replace an appliance if repairs exceed the Government’s economic repair limit for that appliance. While the threshold is generally 65% of the total cost, appliance age is heavily considered. The threshold of “Not Economical to Repair” may be substantially lowered for appliances based on age. The Contractor shall assist in the Government’s decision process by providing written repair estimates and/or advice to the COR.

Manufacturer warranty will also be reviewed by the Contractor to ensure some parts are not covered under an existing warranty.

2.9. Contract Administration and Management:

2.9.1. Post Award Conference/Periodic Progress Meetings. The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart

42.5. The Contracting Officer, Contracting Officer’s Representative, and other government personnel, as appropriate, may meet periodically with the Contractor to review performance. The Contracting Officer may advise the Contractor on contract performance. The contractor may notify the government of problems, if any, during those meetings. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

2.9.2. Roles and Authority: The following provides the roles and their respective authority during the performance of this contract:

2.9.2.1. Contracting Officer (KO): A person with authority to enter, administer, and/or terminate contracts, and make related determinations and findings on behalf of the government. Note: The KO is the only individual who can legally bind the government.

2.9.2.2. Contracting Officer’s Representative (COR): The COR is an employee of the U.S. Government appointed by the Contracting Officer to administer the contract. Such an appointment shall be in writing and shall state the scope of authority and limitations.

This individual has the authority to provide technical direction to the Contractor if that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have the authority to change the terms and conditions of the contract.

2.9.2.2.1. COR Authority: A letter of designation will be issued to the COR by the KO. A copy of that letter will be provided to the Contractor. The letter of designation states the responsibilities and limitations of the COR, especially regarding changes in cost, price estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions regarding cost, quantity, or schedule of the resulting order.

2.10. COR Functions: The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract;

perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor’s performance and notify both the KO and Contractor of any deficiencies; and assist in site entry coordination of Contractor personnel.

2.10.1. Inspection and Acceptance. Inspection and acceptance will be at the location specified on each order. The Contracting Officer Representative (COR) will act as the representative of the Contracting Officer for purposes of inspection and acceptance of services to ensure compliance with the terms, conditions, and specifications of the subject contract. The COR has no authority to make any changes to the terms and conditions of the contract.

2.10.2. Quality Assurance. The COR shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the COR must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). Performance will be documented with the Surveillance Performance Module (SPM) of the Procurement Integrated Enterprise Environment

(PIEE).

2.11. Quality Control Plan (QCP): The contractor shall develop and maintain an effective QCP to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is how he/she assures himself/herself that his/her work complies with the requirement of the contract. The contractor’s QCP shall be provided to the Contracting Officer and Contracting Officer Representative within 30 days after contract award. After acceptance of the QCP, the contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to his/her QC system. A review of QCP will be done annually for quality assurance of performance.

2.12. Key Personnel:

2.12.1. Government Key Personnel. The following personnel are considered key government personnel: Contracting Officer (KO), Contract Specialist (KS), Contracting Officer’s Representative (COR), and Alternate Contracting Officer’s Representative

(ACOR).

2.12.2. Contractor Key Personnel. Within 30 days after the contract award the contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the Contracting Officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract. The contract manager or alternate shall be available between 7:00 AM to 3:00 PM (AKST), Monday through Friday, except for federal holidays or when the installation is closed due to local or national emergencies, administrative closings, or similar government-directed closings.

2.12.2.1. Contractor Personnel Conduct. Contractor personnel conduct shall not reflect discredit upon the government. The Contractor shall ensure that personnel present a professional appearance. The contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substances. The contractor is responsible for ensuring that any contract employee providing services under this contract conducts themselves and performs services in a professional, safe, and responsible manner. The contractor shall remove from the job site any employee for reasons of misconduct or security. Contractor employees must avoid improper influence in the execution of their duties under the contract. Particular attention should be paid to acceptance of gifts/gratuities, and on non-disclosure of sensitive or classified information. The contractor shall ensure no contractor employees conduct political related activities or events on any government installation and/or training area.

2.12.2.2. Identification of Contractor Employees. All contractor personnel shall be easily identifiable as contractor employees by means of distinctive clothing, badges, identification credentials, or other suitable method approved by the government. All contractor personnel working in situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

2.13. Special Requirements:

2.13.1. Security. This standard language text is for contractor employees with an area of performance within an Army controlled installation, facility, or area. The Contractor and all associated sub-contractors' employees shall comply with applicable installation, facility, and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all the information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services, or Security Office. The Contractor workforce must comply with all personal identity verification requirements as directed by DoD, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

2.13.1.1. Contractor Access to Government Installations and/or Training Areas. The contractor shall comply with the requirements of electronic or web-based systems for vehicle and personnel passes to gain unfettered access to government installations and/or training areas and the contractor shall bear all costs incurred. Any identification provided by the installation shall be surrendered to the Provost Marshal Office, Directorate of Emergency Services or Security Office upon completion or termination of the contract or 24 hours upon termination of an individual's employment. The contractor shall ensure personnel and company vehicles are identifiable with name tags and signs.

Contractor employees are subject to investigative background checks. Installation access to Fort Wainwright will be coordinated through the Visitor Control Center (Bldg.

RVC-01) located at the Main Gate on Gaffney Road. Requests for access will be made

(3) business days prior to the date access is required. Access renewals for annual passes will be submitted (14) business days before expiration of the annual pass.

2.13.1.2. Contractor Vehicles and Vehicle Registration. Contractor vehicles operating within the boundaries of government installations are required to have the contractor’s name clearly visible and affixed to both sides of the vehicle. All vehicles used by the contractor or subcontractors shall be in an operable condition and meet or exceed federal, state, and local safety requirements. The vehicle shall be in satisfactory mechanical condition and shall present a neat appearance. Vehicles shall have clean padding, covers, retraining straps and other protective equipment necessary to ensure safe transit, shipment, and delivery of items in an undamaged condition. All motor vehicles the contractor, contractor employees or subcontractors drive within the boundaries of government installations shall be registered with the Provost Marshall Office, Directorate of Emergency Services or Security Office.

2.13.1.2.1. Cell Phones. Handheld cell phone usage and texting are not authorized while driving on government installations and/or training areas.

2.13.1.2.2. Seat Belts: Vehicle operators and passengers are required to always wear seat belts while driving on government installations and/or training areas.

2.13.1.3. Physical Security. The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

2.13.1.4. Key Control. No keys or key cards shall be issued to the contractor under this contract.

2.13.2. Security Training.

2.13.2.1. Antiterrorism (AT) and Operations Security (OPSEC): The contractor shall provide resources to inform employees of the criticality of protecting sensitive information or activities they may observe while servicing the installation. Contractor employees are required to practice “operational security” (OPSEC) by protecting sensitive information or operations. Do not publicly disseminate or publish photographs displaying critical or sensitive information. Examples include but are not limited to observed training or exercise events, personnel/vehicle convoy or bivouac sites, observed weapons or equipment employment, destroyed or damaged equipment, and the protective measures of government installations and/or training areas.

2.13.2.2. iWATCH Training. This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Anti-terrorism Officer). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR.

This training shall be completed within 14 days of the contract award and within 14 days of new employees commencing performance with the results reported to the COR no later than 30 days after the contract award.

2.13.2.3. For Contracts that Require OPSEC Training: All new contractor employees will complete Level I OPSEC Training within 30 days of their reporting for duty. Additionally, all contractor employees must complete annual OPSEC awareness training. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the COR or to the Contracting Officer, within 5 days after completion of training. OPSEC awareness training is available at the following website:

http://cdsetrain.dtic.mil/opsec/index.htm.

2.13.2.4. For Contracts that Require AT Level 1 Training: All new contractor employees will complete Antiterrorism Level I training within 30 days of their reporting for duty.

Additionally, all contractor employees must complete annual AT awareness training. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the COR or to the Contracting Officer, within 5 days after completion of training. OPSEC awareness training is available at the following website:

http://jko.jten.mil.

2.13.3. Safety. Contractor activities shall be conducted in a safe manner that minimizes accidents as well as any impacts on Army operations and members of the public. The Contractor shall comply with applicable federal, state, and local codes and standards, including safety and occupational health requirements, as well as any additional specific requirement contained in this PWS.

2.13.3.1. Emergency Medical Services: The contractor’s employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The contractor will, in turn, notify the Contracting Officer or Contracting Officer’s Representative within 30 minutes of the incident. Emergency medical treatment and services for contractor personnel are the responsibility of the contractor.

2.13.3.2. Safety Compliance: The contractor and its subcontractors shall comply with the Occupational Safety and Health Act (OSHA) and the Environmental, Safety, and Occupational Health (ESOH). These requirements shall be incorporated into the Contractor’s Safety and Health Program.

2.13.3.3. Mishap Notification and Investigation: The contractor and its subcontractors shall promptly report pertinent facts regarding mishaps involving government property damage or injury to government personnel and cooperate in any resulting safety investigation. The contractor shall notify (via telephone) the KO, COR, and/or other applicable members within 4 hours of all mishaps or incidents. The government employee notified by the contractor will in-turn notify the Safety Office. Contractor notifications made after duty hours shall be reported to the appropriate installation Command Post. If requested by the KO and/or COR, the contractor shall immediately secure the mishap scene/damaged property and impound pertinent maintenance and training records until released by the investigating safety office. If the government investigates the mishap, the contractor and the subcontractors shall cooperate fully and assist the government personnel until the investigation is completed.

2.13.4. Special Qualifications. Within 30 days after the contract award, the contractor shall, at no additional cost to the government, obtain all certifications, licenses and permits required for performance of work and for complying with all applicable local, state, and federal laws and regulations.

2.14. Billing and Changes.

2.14.1. Required Reports: The Contractor shall provide monthly and annual reports to the Government. The monthly report shall contain, at a minimum: invoice number(s), building number(s), floor and/or room number(s), and itemized charges for each service order. The annual report shall be a compilation of all work completed in the past twelve

(12) months and shall include data identical to the monthly reports. Reports shall be submitted no later than the 5th day of the next month (for monthly reports), or the 5th day of October (for annual reports).

2.14.2. Invoicing. All contractor invoices shall be submitted via Wide Area Workflow (DFARS 252.232-7006) using contract line-item numbers (CLINs). The contractor shall be required to establish account(s), access method(s), log-in(s), and necessary training to submit invoices through WAWF within 14 days after contract award. Invoices not submitted via WAWF shall not be accepted or paid. Monthly invoices will be submitted by the 10th day of the following month.

2.14.3. Changes. The Government reserves the right to make changes, additions, or deletions to this contract at any time. Changes will only be authorized by a Contracting Officer.

3. Definitions.

3.1. Contractor. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

3.2. Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

3.3. Deliverable. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

3.4. Equipment. A tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of a contract. Equipment is not intended for sale and does not ordinarily lose its identity or become a component part of another article when put into use. Equipment does not include material, real property, special test equipment or special tooling.

3.5. Government Furnished Property. Property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the Contractor-acquired property is a deliverable under a cost contract when accepted.

3.6. Government Property. All property owned or leased by the Government.

Government property includes both Government-furnished property and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software by the Government for continued use under the contract.

3.7. Material Property that may be consumed or expended during the performance of a contract, component parts of a higher assembly, or items that lose their individual identity through incorporation into an end-item. Material does not include equipment, special tooling, special test equipment, or real property.

3.8. Non-Personal Services. The personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the government and its employees. Non-personal service contracts are authorized by the government in accordance with FAR 37.012, under general contracting authority, and do not require specific statutory authorization.

3.9. Physical Security. Actions that prevent the loss or damage of Government property.

3.10. Property. All tangible property, both real and personal.

3.11. Property Records. Records created and maintained by the Contractor in support of its stewardship responsibilities for the management of Government property.

3.12. Quality Assurance. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

3.13. Quality Assurance Surveillance Plan. An organized document written by the government specifying the surveillance methodology used for surveillance of Contractor performance.

3.14. Quality Control. All necessary measures taken by the Contractor to assure that the quality of a product or service shall meet contract requirements.

3.15. Real Property. See Federal Management Regulation 102-71.20 (41 CFR 102- 71.20).

3.16. Subcontractor. One that enters a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

3.17. Unit Acquisition Cost.

3.17.1. Government-Furnished Property. The dollar value assigned by the Government and identified in the contract.

3.17.2. Contractor-Acquired Property. The cost derived from the Contractor’s records that reflect consistently applied generally accepted accounting principles.

3.18. Wide Area Workflow (WAWF): A secure web-based system for electronic invoicing, receipt, and acceptance. WAWF allows government vendors to submit and track invoices and receipt/acceptance documents over the web and allows government personnel to process those invoices in a real-time, paperless environment.

3.19. Workday. The number of hours per day the Contractor provides services in accordance with the contract.

3.20. Work Week. Monday through Friday, unless specified otherwise.

4. Acronyms:

AAC Alaska Administrative Code ACOR Alternate Contracting Officer's Representative ADEC Alaska Department of Environmental Conservation AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CAP Contractor Acquired Property CFR Code of Federal Regulations CLIN Contract Line-Item Number CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer’s Representative COTS Commercial-Off-the-Shelf DA Department of the Army DFARS Defense Federal Acquisition Regulation Supplement DFAS Defense Finance Accounting Service DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation GFP Government-Furnished Property HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer NLT Not Later Than or Not Less Than OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PA Property Administrator PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance

QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit UFC Unified Facilities Criteria WAWF Wide Area Workflow

APPENDICES

Appendix 1 – Performance Requirements Summary

Appendix 2 – Deliverables List

Appendix 3 – Estimated Workload Data

Appendix 4 – Furnished Material / Property / Equipment / Utilities

Appendix 5 – Service Order Example

Appendix 6 – References

APPENDIX 1

PERFORMANCE REQUIREMENTS SUMMARY

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success. The government expects the contractor to perform at a minimum, the identified acceptable levels throughout the life of the contract, and the contractor’s performance shall be given significant consideration when evaluating recommendations for future government contracts and/or awards.

Required

Services

(Tasks)

Performance Standard Acceptable Quality Level

Method of Surveillance

Incentive

#1. Perform routine service calls.

2.8.1.1

Service call responded to and work commenced within three (3) business days of notification, work completed within one (1) business day of start.

90% of service calls per calendar month started and completed on time

Random

Inspection

Perform until complete.

Failure to comply may negatively impact CPARS rating

#2. Perform urgent service calls.

2.8.2.1

Service call responded to and work commenced within one (1) business day of notification, work completed within one

(1) business day of start.

90% of service calls with start and completion on time per every event.

Perform until complete.

Failure to comply may negatively

#3. Perform appliance replacement.

2.8.3.1

Appliance replacement call responded to and work commenced within one (1) business day of notification, work completed within one

(1) business day of start.

90% of appliance replacement calls with start and completion on time per every event.

Perform until complete.

Failure to comply may negatively

#4. Perform dryer and vent cleaning.

2.8.4.2

Remove all lint and debris from dryer cabinet(s) and dryer vent hose(s)

All lint and debris removed from 95% annually

Perform until complete.

Failure to comply may negatively

Required Services (Tasks)

Performance Standard Acceptable Quality

Level

Method of Surveillance Incentive

#5. Apply appliance condition tags.

2.8.3.3

Fill out and affix appropriate condition tag to each affected appliance.

90% of tag(s) correctly filled out and applied to appliance before Contractor leaves storage area that day.

100%

Perform until complete.

Failure to comply may negatively impact CPARS rating

#6. Place of performance and hours of operation.

2.3

Perform tasks at Ft Wainwright, AK, during the hours of operation - 7 a.m. to 3 p.m. (AKST), Mon. – Fri. (except Federal holidays)

Contractor personnel are on-site from 7 a.m.

to 3 p.m. to perform work 90% of the time.

Failure to comply may negatively impact CPARS rating

#7. Removal of liquids from appliances prior to movement. 2.8.3.4

Remove all liquids from appliances, including hoses, pumps, drums, and water and drain lines before movement.

All liquid will be removed from 90% of machines before return to Furnishings Management Warehouse.

Failure to comply may negatively impact CPARS rating

#8. Contract Manager available 7 a.m. – 3 p.m.

(AKST), Mon. – Fri.

2.12.2

Contract Manager (or alternate) will be reachable by phone or email between 7 a.m. – 3 p.m. (AKST), Mon. – Fri.

95% of emails are acknowledged within

(1) business day, and/or phone calls are returned within (1) business day.

100%

Failure to comply may negatively impact CPARS rating

#9. Contractor personnel identification 2.12.2.2

Contractor personnel will maintain distinctive clothing, badges, identification credentials, or other suitable methods approved by the government

Contractor personnel will maintain identification approved by the government 95% of the time.

Failure to comply may limit restrict installation access, and negatively impact CPARS rating

#10. Contractor vehicles and registration 2.13.1.2

Contractor vehicles will meet the following: (1) Contractor’s name clearly visible on both sides of vehicle, (2) meet or exceed installation safety requirements, (3) sound mechanical condition

Contractor will meet performance standards 95% of the time.

Failure to comply may result in removal of vehicle from the installation, and may negatively

APPENDIX 2

DELIVERABLES LIST

Deliverable

Frequency

Number of

Copies

Medium/Format

Submit To

Monthly & Annual

Statement Activity

Reports 2.14.1

Not later than the 5th day of next month (5th of Oct for annual statement)

One printable or printed copy

By email. PDF format is acceptable or scanned copy

COR (Include KO for annual statement)

All invoices submitted in

WAWF.

2.14.2

Not later than the 10th day of the next month

One printable or printed copy

COR

Notification of missed appt

(Soldier late by >10 min)

2.7.2

Not later than 1 business day after missed appointment

One printable or printed copy

Service

Order Form 2.7.3

Within 3 business days of completion of service

Dryer & Vent Cleaning

Schedule & Notification

2.8.4.1

Submit schedule of cleaning (annually);

notification of cleaning (24 hours prior)

Dryer & Vent

Cleaning Delay Notification

2.8.4.1

Notify of delays within 24 hours of delay

Number of

Provide repair and shipping estimates 2.8.1.2, 2.8.2.2

Submit itemized cost & shipping estimates prior to order for

Gov approval

Provide shipping

& repair time estimates

2.8.5.1

Submit estimated shipping & repair time prior to order for Gov approval

Quality Control Plan 2.11

30 days after contract award or printed copy

KO and COR

Attendance of Post Award or

Progress Meetings

2.9.1

7:00 a.m. – 3:00 p.m., Mon-Friday (except federal holidays) copy of meeting invite

Notification via email

Contractor, Contractor must maintain an adequate workforce 2.3, 2.13.1

Recurring copy of employee roster

Visitor Control Center (Bldg.

RVC-01), KO

and COR

Contractor shall remove from the job site any employee for reasons of misconduct or security 2.12.2.1

Within 1 hour of incident copy of meeting invite

Notification via phone call and email

RVC-01), KO

and COR

Surrender installation passes/IDs

2.13.1.2

Within 1 hour of termination or contract end

All passes/IDs for each employee

Hard copy

RVC-01)

Number of

Training certs:

iWATCH

OPSEC

AT Level 1 2.13.2.2- 2.13.2.4

Within 30 days after contract award

Emergency

Medical Service Notification

2.13.3.1

Within 30 minutes of Incident

One original

By phone, email, or text

Mishap

Notification and Investigation

2.13.3.3

Within 4 hours of mishap

One original

By phone, email, or text

Certifications, Licenses and

Permits Required

2.13.4

Designate name of contract manager and alternate 2.12.2

APPENDIX 3

ESTIMATED WORKLOAD DATA

Item Appliance or Activity Est.

Annual Quantity

1 Routine Service Order 600

2 Urgent Service Order 2

3 Appliance Replacement 200

4 Dryer Vent Cleaning 400

5 Repair Parts $20,000

APPENDIX 4

FURNISHED MATERIAL / PROPERTY / EQUIPMENT / UTILITIES

A.4.1. Government Furnished Material / Property / Equipment / Utilities:

Government Furnished Property: The government shall provide all appliances.

Government Furnished Equipment: None

Government Furnished Material: None

Government Furnished Utilities: None

A.4.2. Contractor Furnished Material / Property / Equipment / Utilities:

The contractor shall furnish all personnel, equipment, supplies, transportation, tools, materials, supervision, and other items and non-personal services necessary to provide Appliance Maintenance and Repair Services for Government-Owned Appliances as defined in this PWS. The contractor shall perform to the standards in this contract.

Contractor Furnished Material: As specified in this PWS.

Contractor Furnished Property: None

Contractor Furnished Equipment: As specified in this PWS.

Contractor Furnished Utilities: None

APPENDIX 5

Service Order Example

MM/DD/YYYY Job Ticket ######## Original Page 1

Order

Funct.

location Equipment

Assembly

400000######

2871.BLDG #

Manufacturer

Serial No.

Short Description

3200-ENLISTED UPH

Model

PM planner grp PM plant WAIN

Main work cntr APPL WAIN For Appliance Repairs-UPH

Detailed description of work

Operation 0010 Short Description Status REL Work center APPL WAIN For Appliance Repairs-UPH

Control key A400 Confirmation number ###### Operation key Milestone

Funct.

location

Equipment

Work 0.0 HR Activity type ##### Duration ## D Number 0

Earliest start date Latest end date

MM/DD/YYYY

MM/DD/YYYY

Start time ##:##:## End time ##:##:##

Actual labor 0.0 HR Total float # HR

Order, Operation: 400000#######

Confirmation: ########

SIGNATURES:

Technician:

Print Name: Sign: Date:

Customer:

End of report