Attachment 1 - Colville Facility Operations SOW.pdf

Standard

Statement of Work (SOW)

For

Facility Operations Contract Services (Including Custodial Services, Land and Grounds Maintenance, Refuse Removal, Snow Removal, and Pest Control - Contract Standards)

February 2022

Location:

Address: Colville Border Patrol Station

200 Buena Vista Drive

Colville, WA 99114

U.S. Customs & Border Protection U.S. Customs & Border Protection

Change Control Log

Table of Contents

1. INTRODUCTION

2. GENERAL REQUIREMENTS

3. SCOPE

4. APPLICABLE DOCUMENTS…………………………………………….…………...………………………4

5. DESCRIPTION OF TASKS AND DELIVERABLES

5.1 CUSTODIAL SERVICES

5.2 LAND AND GROUNDS MAINTENANCE

5.3 TRASH/WASTE REMOVAL

5.4 SNOW REMOVAL

5.5 PEST CONTROL

6. SITE SPECIFIC OTHER ITEMS

7. GOVERNMENT FURNISHED ITEMS

7. CONTRACTOR FURNISHED ITEMS

8. CONSERVATION OF UTILITIES

9. SUPERVISION RESPONSIBILITIES – MANAGEMENT CONTACT

10. OTHER CONTRACTOR CONSIDERATIONS

11. ACCIDENT REPORT PROCEDURES

12. USE OF GOVERNMENT PREMISES

13. CONTRACTOR LEGAL REQUIREMENTS, PERMITS/CODE COMPLIANCE

14. HAZARDOUS MATERIALS

15. PHYSICAL SECURITY

16. CONDUCT, SUPERVISION, SCHEDULES, MANAGER QUALIFICATIONS

17. QUALITY CONTROL PROGRAM

18. SURVEILLANCE BY CUSTOMER COMPLAINT

19. CONTRACTING OFFICER AUTHORITY

20. CONTRACTING OFFICER TECHNICAL REPRESENTATIVE (COTR)

21. DEFINITIONS/ACRONYMS

ATTACHMENT A – WORKSITE IDENTIFICATION – FACT SHEET

ATTACHMENT B – TASK AND FREQUENCY CHART - CUSTODIAL, LAND AND GROUNDS

MAINTENANCE

ATTACHMENT C – ENVIRONMENTAL REQUIREMENTS

Statement of Work (SOW)

1. Introduction

This Statement of Work (SOW) is intended to support the facility services at U.S. Customs and Border Protection (CBP) sites. All operational service work shall be performed on CBP properties as specified by this contract. Typical service work will be performed within a 5 to 7 day work week as defined by the building occupants, unless changes are specifically approved by the Contracting Officer’s Representative (COR) or COR/GAR (GAR). Locations covered by this contract are located on the “Worksite Identification” Fact Sheet as Attachment A. The Contractor agrees that the “Task and Frequency Chart” attached to this document as Attachment B and completed by the COR/GAR will define the minimum tasks and frequencies of work to be performed by the Contractor. CBP and through this contract the Contractor, is mandated by legislation, and executive orders to purchase and utilize products that are not harmful to the environment. The Contractor’s minimum environmental requirements are presented in Attachment C.

2. General Requirements

All work shall be performed as specified at the U.S. Customs and Border Protection (CBP) Border Patrol Station Building Entity (BE) site defined in Section 3, Scope, below. Operational contracted services will be performed within the normal five to seven-day week observed by the building occupants, unless changes are specifically approved by the COR/GAR.

No work shall be performed when the government has no work force on duty available for the supervision and inspection of the Contractor's work unless prior approval of the COR/GAR is obtained. Heavy duty cleaning shall be scheduled and completed after the normal working hours of the building occupants. Heavy duty cleaning is defined as any custodial cleaning work that will negatively impact the production of the CBP staff. The Border Patrol station’s normal Monday thru Friday work hours will be set by the station Patrol Agent in Charge.

3. Scope

The Contractor shall provide the 5 basic services needed to properly maintain and maximize the useful life of Customs Border Patrol facilities. These include custodial care, grounds maintenance, refuse removal, snow and ice removal, and pest control services. The Contractor shall provide all management, supervision, labor, transportation, supplies, and equipment (except as otherwise provided), to insure the efficient and thorough execution of these services. The Contractor shall plan, schedule, coordinate and insure that the facilities are maintained in a clean, neat and professional appearance at all times. The Contractor shall immediately notify the COR/GAR of any needed repairs, adjustments, or improvements at the facility that are needed for the successful execution of their assigned tasks.

The “Task and Frequency” Chart for this property is set forth in Attachment B of this SOW.

4. Applicable Documents

• The contractor shall comply with all Federal, (Occupational Safety and Health

Administration (OSHA), Environmental Protection Agency (EPA)), State, and Local Laws, installation regulations, and orders as applicable to this type of service.

• Commercial standards shall be utilized.

5. Description of Tasks and Deliverables

A check mark has been placed to the left of each of the services to be included in this contract agreement.

X Custodial Services X Land and Grounds Maintenance X Trash/Waste Removal X Snow Removal X Pest Control

The Contract Services Guidelines for the Contractor are given below, including quality standards for many regularly performed duties. Work should not be limited to just the items listed but should include all actions needed to properly maintain, clean, disinfect, and maximize the useful lifetime of the facilities and related infrastructures. All questions related to the proper execution, permitted alternative methods, and prescribed chemicals needed to properly complete the assigned tasks should be addressed to the COR.

5.1 Custodial Services

Vacuum Carpet The Contractor shall vacuum all carpeted floor areas so that after vacuuming, the carpet is clean, free of all visible litter, dust, embedded soil. The Contractor shall remove all spots. The Contractor is only responsible for removing spots smaller than two square feet. All stains that cannot be removed, tears, burns, and raveling shall be brought to the attention of the COR/GAR so that additional steps can be taken to maintain the carpet.

Shampoo Carpet All locations with carpet shall be shampooed as per the carpet manufacturer’s recommendations, and shampooing standards, to be free of spots, stains, chemicals and moisture. The carpet along the walls and in corners shall also be free of spots and stains. The carpet shall be free of unsavory odors including lingering cleaning product odors.

Spot cleaning will be done as needed to remove spots and maintain traffic lanes.

Sweep Floors The Contractor shall sweep or vacuum all non-carpeted floor surfaces, including corners and abutments, so that after sweeping the floors are free of spills, trash, visible litter, dust, and debris. No dirt shall be left in corners, under furniture or behind doors. The Contractor shall move chairs, trash receptacles, and easily movable items to sweep underneath and return them to their original positions.

Mopping Floors The Contractor shall damp mop and spray buff vinyl tile and resilient flooring areas as specified by the material manufacturer’s recommendations in accordance with the frequency chart. After mopping, they should be clean and free of dirt, water streaks, rust stains, mop marks, string, gum, grease, tar and all foreign matter and present an overall clean and shiny appearance. The Contractor shall display caution signs when cleaning floors in an area where people other than contract personnel are or will be present before the floors are dry.

Spray Buff Floors After the floor surfaces have been cleaned the Contractor shall apply an approved spray buff compound that meets the floor skid coefficient of 0.30-0.43 as established by ASTM E303-93 and buff it into the floors so that the floors have a glossy appearance, and are free of scuffmarks, stains and discolorations. The Contractor shall display caution signs when spray buffing floors in an area where people other than contract personnel are or will be present before the floors are thoroughly dry.

Wax Removal and Apply New Wax Old Wax may be removed by using stripping pads, stripping solutions, or a combination of both. Strip and wax all resilient surface floors in accordance with the manufacturers specifications for the floor type being waxed that meet the skid coefficient of 0.30-0.43 as established by ASTM E303-93. Avoid getting stripping solution on any surfaces other than the floor. Ceramic tile floors should not usually be waxed. All new coats of wax shall be applied to the floor and allowed to dry so that the finish is clean, glossy and uniform in all areas. There shall be no build-up of wax in corners, at doorstops, or next to carpeted areas. Care shall be taken to assure that floor wax is not applied or distributed on to doors, walls, cove base, and furniture or cabinetry.

Clean Walk-Off Mats The Contractor shall vacuum all carpet-type entry walk off mats to remove soil and grit and to restore the resiliency of the carpet pile. Severely soiled walk off mats may need to be extracted. The Contractor shall sweep, vacuum, or hose-down rubber or polyester entrance mats to remove their soil and grit. Soil and moisture underneath entrance mats shall be removed by the Contractor and mats returned to their normal location after the surfaces have dried.

Remove Trash The Contractor shall empty and return to their initial location all wastebaskets, cigarette butt receptacles (ash trays, butt cans, etc), and other trash containers within the area, including exterior receptacles if not part of an exterior maintenance agreement. Boxes, cans, and papers placed near a trash receptacle marked "TRASH" shall be removed by the Contractor. Any obviously soiled or torn plastic trash receptacle liners in such receptacles shall be replaced. The Contractor shall remove ashes and debris from community cigarette butt receptacles and place in a nonflammable container. The Contractor shall dispose of trash in plastic bags secured with bag ties. The Contractor shall pick up any trash that may fall from the dumpsters during the removal of collected trash. All solid waste collected as a requirement of this contract shall be placed in dumpster containers on the site.

Perform Low Dusting The Contractor shall thoroughly remove dust from all horizontal surfaces on windows, walls, and furniture below 8’0” above the floor. After dusting, all dust, lint, litter, and dry soil shall be removed from the surfaces and furnishings, equipment, and from ledges, window sills, hand rails, etc.

NOTE: In dusting of horizontal spaces, working papers on desks shall not be disturbed. The Contractor shall not dust typewriters, computers, and other computer equipment, business machines and equipment of similar nature.

Clean Glass The Contractor shall damp clean mirrors and both sides of all windows, display cases, glass trim, partitions and bookcases and any other glass within approximately 8’0” of the floor. After cleaning the glass, there shall be no traces of film, dirt, smudges, water, or tape. The cleaned glass shall not be cloudy.

Clean Exercise Room Equipment Using an approved germicidal disinfectant, wipe down the surfaces of the exercise equipment, including the mats beneath the equipment, to remove perspiration, dirt, soils and bacteria. When done the exercise equipment shall be free of dirt, dust, streaks, and spots. Ensure that the chemical dwell time specified has been met.

Clean Drinking Fountains The porcelain or stainless steel surfaces and nozzles shall be clean and bright, free from all calcium carbonate, dust, spots, stains, and streaks. Drinking fountains shall be kept free of trash, ink, coffee grounds, chewing gum and other debris during the course of the day.

Perform Spot Cleaning The Contractor shall perform spot cleaning by removing smudges, fingerprints, marks, and streaks from the washable surfaces of walls, partitions, baseboards, doors, floors and fixtures. The Contractor shall use an approved germicidal disinfectant to clean restrooms, locker rooms, exercise rooms, break areas, and drinking fountains. The Contractor shall polish brass hardware, floor drains, and clean out covers, aluminum bars, metal fixtures and surfaces, and metal panels on doors with a polishing compound. The cleaning and polishing products should be those recommended by the material manufacturer for the surfaces being polished. Chemicals and compounds used by the Contractor that damage the surfaces will become the responsibility of the Contractor to repair or replace to the satisfaction of the COR/GAR. After spot cleaning by the Contractor, the surface shall have a clean, uniform appearance, free of streaks, smudges, fingerprints, spots, marks and other evidence of removed soil.

Sweep and Damp Mop Restroom Locker Room, Exercise Room, Shower Floors, Holding Cells, or Other Tiled or Smooth Surface Floors. The Contractor shall sweep the floor, so it is free of visible litter, dust, and foreign debris, and then damp mop accessible areas. The Contractor shall disinfect all surfaces of partitions, stalls, faces of toilet bowls, urinals, lavatories, showers, dispensers, and other such surfaces, using a germicidal detergent. Damaged fixtures will be the responsibility of the Contractor to repair or replace to the satisfaction of the

COR/GAR.

De-scaling Restrooms, Showers, Holding Cells Using an approved chemical de-scaler, the Contractor shall de-scale toilet bowls, urinals, mop sinks, and wash basins to remove accumulated scale and chemical deposits. The entire surface shall be maintained free from streaks, stains, scale, scum, urine deposits, and rust stains, and calcium carbonate. Chemicals

NOTE: Holding cells will only be entered for the purpose of cleaning or re-supplying when detainees are not present.

Supply Restrooms, Locker Rooms, Kitchen/Break Areas, Holding Cells The Contractor shall initially supply restrooms, locker rooms, kitchens, break areas, and holding cells with toilet paper, paper towels, plastic garbage bags, trash can liners, and hand soap. After this initial supply the rooms should be checked regularly and stocked so that supplies do not run out prior to the next re-supply period. When large activities are scheduled by the command additional stock shall be made available so that it does not run out during the activity.

NOTE: The Contractor shall replenish all dispensers in all toilet rooms to maximum capacity during the last day of the contract period. Paper supplies and hand soap remaining at the termination of the last official workday shall not be removed from the dispensers. Contractors may elect to change out the dispensers at the beginning of their contract, at their own cost, to allow them to standardize with their paper goods supplier. The old dispensers and any new dispensers shall remain the property of the government.

Restroom and Locker Room Floors The Contractor shall remove and re-apply floor finish in accordance with 5.1.6 above for vinyl tile floors. Ceramic tile floors should not ordinarily be waxed unless stipulated by the COR/GAR.

Perform High Dusting The Contractor shall perform high dusting, so that after dusting, all dust, lint, cobwebs, litter, and dry soil shall be removed from all surfaces 8'0" or more above the floor surface including window blinds, ceiling fans, crown molding, and air supply/return vents. Frequencies may vary according to accessibility and visibility.

Light Fixtures The Contractor shall clean both permanently mounted and freestanding government light fixtures. All light fixtures shall be kept free of bugs, dirt, dust, grease, or other foreign matter. This includes all light fixtures inside and outside the building except pole mounted fixtures that require a bucket truck to access. Ceiling mounted fixtures above the 8’0” height will be cleaned on the High Dusting schedule unless requested more frequently by the COR/GAR.

Check and Replace Light Bulbs The Contractor will check all interior and exterior lighting fixtures regularly to determine which bulbs have failed. The Contractor shall report the pole mounted lights that are not working to the COR/GAR for replacement. All other lights shall be re-lamped within 24 hours. When new bulbs are installed by the Contractor the month/year shall be recorded in ink on the base of the bulb. Any fixtures that do not illuminate after re-lamping shall be reported to the COR/GAR for additional repair efforts.

The Government shall provide a user stock of bulbs for each facilities’ standard bulbs.

Specialty bulbs that are not stocked should be noted and requested by the Contractor through the COR/GAR. The Contractor shall request additional user stock when their supplies get low from the COR/GAR.

Window Blinds All window blinds shall be cleaned regularly to maintain a clean and fresh appearance. All louvers, sashes, cords, and panels shall be cleaned and kept free from dust, dirt, stains, and shall not be sticky to the touch. Any broken louvers or cords or defective blinds shall be reported to the COR/GAR for additional repair efforts.

Dust Blinds Dust or vacuum all blinds. Both sides of blind slats shall be dusted with a dry cloth or dusting tool so that after dusting, no dust or lint remains.

Kennel and Stable Areas Ordinarily, the animal areas are regularly cleaned by the animal handlers. The Contractor is not responsible to clean up animal feces. Light bulb changing, dusting and cleaning of the rest room and office spaces in these areas is expected. The sidewalks leading to the kennel should also be kept free of waste, dirt, litter and debris. Semi-annually or as directed by the COR/GAR all surfaces shall be pressure cleaned with non-toxic disinfectants safe for use in animal kennel areas to a height of 96 inches. Agents will remove animals from these areas before any cleaning will be done. After the cleaning the Contractor will insure that all the animal areas have been closed and re-secured.

Snow and Ice Removal under 2” Snow removal under 2” will be considered to be part of the regular custodial services. Snow will be removed from the regular high traffic and entrance walkways. De-icer will be applied as needed to keep these areas free from ice.

Land and Grounds Maintenance

NOTE: Because of varying, uncontrollable, weather conditions that affects the growth of vegetation work requirement frequencies specified in this section only define normal requirements. The Contractor is expected to maintain the grounds in a manner that will present a well-groomed appearance throughout the year and eliminate unwanted vegetative growth.

The Contractor will sign into the station log or provide notice upon arrival to the COR/GAR before beginning work. All completed work shall be reviewed by COR/GAR and the Contractor should check with the station before departure to be alerted to any issues that have developed during the day.

Perform Grounds Cleaning The Contractor shall clean grounds, landscape beds, driveways, parking areas, indoor parking areas, and sidewalks, so that after cleaning they are free of dirt, dust, paper, trash, bottles and other discarded material. The Contractor shall remove empty boxes and remove cans from the premises. Outdoor parking areas shall be cleaned to remove caked mud and dirt. Oil type stains from parking areas will be degreased and cleaned when noticed.

Grass Mowing Grass shall not be cut while wet from heavy dew or rainfall, unless the job is specifically ordered by the COR/GAR. The Contractor shall mow all lawn areas on the property such that a uniform grass height between 1½” to 3" is maintained at all times. The uniform grass height can be altered by the COR/GAR for each facility. All grass shall present a well-groomed appearance at all times. Where practical, each successive mowing will be in different directions, at approximately right angles to the direction of the previous mowing. The cutting edges of all mowing equipment used will be kept in sharp condition. Bruising (grass blade ends turn brown) or rough cutting of grass will not be acceptable. Mowers shall be of a type that causes clippings to be distributed evenly over the cut area. Cut grass clippings will not be visible when dried. Use of a mulching mower or clippings catcher may be used. If the mowers used cause the grass to windrow, the windrowed grass shall be removed and hauled away from Government property to prevent thatch buildup. Aeration will be done every other year or as needs will be determined by the COR/GAR.

Maintaining of Non-landscaped Areas The Contractor shall mow all non-irrigated landscape areas including barrow ditch along road, swales, ponds and water retainage areas at regular intervals during the year so that the vegetative growth does not exceed a height of 6” inches. The COR/GAR will define the maximum height per individual area. Cuttings in these areas will not be left in rows or piles that deprive the vegetation of sunlight but shall be removed or dispersed by mulching type blades.

Fence Lines: The base of fence lines shall be maintained as a “no grow” band 3-4 inches wide on each side of the fence base. Non-permanent chemical (long lasting Round-Up or equivalent) means may be used to prevent vegetative growth. No products on the prohibited chemical list may be used.

All noxious weeds, vines, and other un-wanted vegetation, as determined by the COR, shall be removed weekly from all asphalt, concrete and building foundation perimeters either by mechanical or by non- permanent chemical means.

Grass Edging Grass adjacent to asphalt or concrete walks or driveways shall be trimmed and present a neat appearance. The Contractor shall trim grass so as to maintain a growth free area between 1" and 1½” away from obstacles such as buildings, curbs, walkways, flagpoles, signs, parking lots, and mow curbs. The Contractor is to remove the roots of all weeds so as to maintain a 12" diameter growth free area around trunks of all trees and shrubs. Edging is to be achieved through mechanical non-chemical means.

Weed Control Weeds on building grounds shall be controlled and eliminated in order to present a neat, well-maintained appearance at all times. The Contractor shall maintain all landscaped areas (lawn and flowerbeds) weed-free. Environmentally safe chemicals approved for public use, or available off the self in stores, can be applied. If applicable, MSDS sheets must be presented to the COR/GAR prior to the application.

Fertilizing The Contractor shall spread fertilizer over landscaped areas so that the fertilizer covers the area evenly. Lawn areas shall have a healthy green color and appearance. The contactor shall provide equipment to spread fertilizer. The areas where fertilizer has been spread shall be watered to a depth of 1" after applying fertilizer. Fertilizing is normally done four (4) times a year, equally divided during the normal growing season.

Watering The Contractor shall water shrubs, flowerbeds, hedges, trees and lawn areas.

Watering shall be accomplished so that all landscaped areas are watered as needed per the specific plant needs and weather conditions, during the growing season. The Government shall provide hoses and sprinklers if no irrigation system is installed.

Lawn Irrigation System The Contractor shall maintain the installed irrigation system to ensure that all shrubs, flowerbeds, hedges, trees, and irrigated lawn areas receive proper watering. Watering shall be accomplished so that all areas are watered as needed per the specific plant needs and weather conditions during the growing season. The Government shall provide hoses and sprinklers if the irrigation system is not available. The Contractor shall properly maintain and winterize the irrigation system or hoses to prevent freeze damage and provide re-activation service when the threat of cold weather damage has safely passed.

The Contractor shall verify that all features of the irrigation system is in proper operating order and all obstructions periodically removed. This includes all valves and controls of the irrigation system. Contractor is responsible to maintain the irrigation system up to the main water shut off value for the system.

Rake and Remove Leaves Fence areas, shrub beds, flowerbeds, turf areas, sidewalks, drains, roadways and other surfaces shall be maintained free of leaves and other debris. Leaves shall be removed from all areas where they have been blown or scattered.

Parking Lots, and Driveways The Contractor shall clean all asphalt and concrete parking lots and driveways, so that they are free of trash, gravel, mud, weeds, leaves, rocks and other debris.

Air blowers can be used to assist with the cleaning as long as all remaining loose unsightly debris is removed before the Contractor departs. Weeds growing in cracks shall be mechanically removed or eliminated by the use of an environmentally safe herbicide. The MSDS information for it shall be provided by the Contractor to the COR/GAR. Oil spills shall be cleaned, using an oil absorbent compound or COR/GAR approved alternate environmentally safe material provided by the Contractor. The compound shall not be left on the lot overnight. The Contractor shall take full responsibility for the proper disposal of oil contaminated materials. The driveway or parking lot shall be free of oil or stains that can be tracked onto the sidewalk or into the building. Vehicles which have apparent leaks of oil, coolant, fuel, or other liquids shall have their license plate information provided to the COR/GAR so that vehicle repairs can be made to control the leakages. Gravel driveways and lots shall be kept weed and debris free. Areas being cleaned shall be marked off with Contractor provided traffic cones.

5.2 Refuse Removal

Disposal Procedures All rubbish, trash, garbage, solid waste, brush and grass clippings, and recyclable materials shall be removed from the premises to a disposal facility certified by the State/Local Government for such disposal. The Contractor shall provide all the necessary equipment, permits, insurance, personnel, can liners, and supervision to perform this work. The Contractor shall also maintain the collection points, disposal bins, and dumpsters. Trash will be removed from the premises as often as necessary on a daily or weekly basis to ensure a sanitary and odor free environment. There shall be no overflow refuse left around containers or in the trash rooms. The contractor shall make all payments for the regular removal of refuse to the collection agency and shall keep the payments up to date for these services.

Container Location The COR/GAR shall coordinate with the local trash Service for the placement of the collection disposal bin or dumpster. The date and time of servicing shall be coordinated between the Trash Service and the COR/GAR for each facility.

Trash Collection Agency Payments: NOT APPLICABLE

5.3 Snow Removal

The guidelines outlined in this document DO NOT in any way supersede the CBP Emergency Procedures Manual, but provide supplemental guidance for site security, and achieving the maximum vehicle and pedestrian safety relative to snow and ice conditions on this property.

NOTE: The Contractor will sign in or provide notice upon arrival to the COR/GAR and review the completed work with the COR/GAR for visual approval before signing out.

General Requirements The Contractor will take full responsibility for the plowing, collection and removal of snow and ice. De-icing and sanding shall be performed as needed in order to have the sidewalks and pavement as bare as the weather will permit, and all hazardous ice slipping areas are eliminated. The Contractor must have the equipment necessary to perform these tasks efficiently and maintain a satisfactory record of these services so that they can be billed monthly. The Contractor will meet with the COR/GAR initially and each November thereafter to review, develop and submit an annual snow removal plan tailored for the site. This plan shall include snow piling points or storage areas, priority areas for clearing, structures and low curbs, manhole covers, grates, and speed bumps that will need to be avoided when the snow is being pushed and collected. A schedule shall be established that provides sufficient time for the parking and traffic lanes to be cleared before the scheduled workday. Historically this is 7am on weekdays, local time.

Priority of Service If the Contractor or snow removal sub-contractor performs other snow removal services in the local community the CBP property will be listed and serviced as the highest priority property, other than hospitals and emergency routes, on the Contractor’s snow removal commitment list. Performance shall begin automatically and immediately without request or call from the government, when local daily or overnight snow accumulations reach two (2) inches. The contractor shall insure that snow and ice removal shall be completed 30 minutes prior to the time that building occupants report for work, normally 7am local time.

Snow Removal Service The Contractor shall perform snow removal when snow accumulations reaches two (2) inches or more on a level surface, or as directed by the COR/GAR. Ice or other hazardous conditions shall be treated with approved ice removal materials only. The Contractor will not perform snow removal services during a continuous snowfall unless directed to do so by the COR/GAR. Safety for the employees and public will determine the need for specific additional services. Those services must be approved by the COR/GAR prior to their execution.

The Contractor shall be responsible for monitoring snow and ice conditions and responding with the appropriate manpower and equipment to ensure the removal areas are clear of ice and snow accumulations. With a snowfall (or continuous snowfall) deep enough to cause drifting or six (6) inches or more, removal areas shall be automatically plowed, blown or pushed clear 30 minutes before 0700 or normal office hours start time, in order to insure safe essential pedestrian and vehicle traffic.

Ice melt and sand shall be used to reduce slipping hazards due to ice and snow as needed. MSDS will be provided as applicable by the Contractor. Calcium Chloride, or other non-concrete damaging product, is to be used on all concrete surfaces and concrete sidewalks. Ice melt and other acceptable methods, as approved by the COR/GAR, can be used on concrete and asphalt surfaces. Ice melt products must be “Pet Safe” for dogs and horses. A clear path, at least 36 inches wide, must be made 10ft from any entrance door into areas such as a parking lot or other non-sidewalk area.

Snow and ice shall be removed when time permits from all on-site catch basins to allow adequate run off of melting ice and snow. No snow or ice will be dumped on or near trees, shrubs, or flower beds. Grass areas and other collection areas identified on the snow removal plan shall be used as the primary accumulation areas as approved by the local COR/GAR. Snow may be deposited in the storm water run-off retaining areas/ponds. No snow should be piled over areas that are a septic system or septic drain field area.

Snow and ice must be moved off site if there is insufficient space on the property to accommodate the piling of snow, or when it becomes so high that it interferes with the operations or parking on the property. This snow must be removed and hauled off site by the Contractor to an appropriate snow dump area in compliance with City, County and other local ordinances.

All snow and ice removal work shall be performed in a manner so as not to encumber walkways, entrances, exits, or streets. The primary focus of all these removal efforts is to maximize the safety of the Border Patrol station staff and the general public.

Removal Areas Removal areas include entrances, steps, landings, sidewalks, roadways, parking areas and other hard surface areas subject to vehicle and pedestrian traffic. Normally used pathways by staff shall also be kept as clear as the weather permits. All vehicle and man gates, gate traverse pathways, sensors, card readers, and signage shall be kept clear to allow for their proper functioning.

Special Removal Areas Snow shall be removed from in front of garage doors. Shovel around bulk gasoline tanks, gates, generator, gate access controls, HVAC outside systems, RPM equipment, areas around the dumpster, and gate entrance and exit traffic lanes. The area around gasoline fuel stations will include bare concrete from the tank to the edge of the island slab.

Areas around card swipe access points shall also be kept clear of snow to allow for full access by either a vehicle or a pedestrian, based on the individual intended type of access.

Cleaning The Contractor shall remove all debris prior to beginning the work of snow removal.

The area shall be policed for any remaining trash and debris and hauled away from Government property by the Contractor. After the last snowfall that required plowing, the Contractor shall remove all excess sand, rock, and debris that have accumulated on the landscaped areas, sidewalks, driveways, and parking areas during the course of the winter. This excess material shall be removed from the site as needed so as not to accumulate on landscaped areas, or clog on site drainage systems.

Administrative A separate snow removal log shall be maintained by the Contractor.

Damage Repair/Replacement The Contractor is responsible for the repair or replacement of any damage caused by the snow removal activities to include, but not limited to, lawn, landscaping, fencing, light poles, pavement, curbs, sidewalks, etc. The preferred method is for the Contractor to identify all obstructions, low curbs, manhole covers, drainage grates, bollards, and other elements on the government’s buildings and grounds so that they can be marked by flagging and notation on the snow removal plan to minimize damage during the snow and ice removal process.

Equipment and Labor Requirements The Contractor shall furnish the necessary labor and supervision to clear snow and ice from the facility. The Contractor shall furnish trucks, snow blowers, and other equipment as required to complete the snow plowing or snow and ice removal process in a timely manner. The Contractor shall furnish capable, trained, and licensed drivers in sufficient numbers to ensure that they are operated safely and efficiently. The Contractor shall furnish relief drivers, when extended periods of work require it, in accordance with State and Federal laws. All equipment must be in proper mechanical operating condition and fully equipped with all safety harnesses, traction chains and tracks, guards, accessories, and lights as required for their safe and efficient operation. All vehicles shall be properly registered and insured in accordance with State Laws.

Pest Control

4.5.1 Supervision Responsibilities The Contractor shall furnish all supervision, labor, material and equipment necessary to accomplish the surveillance, trapping and pesticide application components of the Integrated Pest Management (IPM). The Contractor shall also provide detailed, site specific recommendations for the structural and procedural modifications necessary to achieve thorough pest elimination and prevention.

General Worksite Information Refer to Worksite Specification Sheet, Attachment A for site specific information. Access to facilities shall be coordinated with the COR/GAR for each location during hours of operation as specified. The Contractor will physically show the COR/GAR where the extermination materials were applied during the visit. External bait traps shall be child and animal safe and be periodically checked for damage movement and proper bait levels.

Initial Inspection of Facilities The Contractor shall conduct a thorough initial inspection of each site. The purpose of the initial inspections is for the Contractor to evaluate the pest control needs of all premises, to identify problem areas, and to determine what procedures will be implemented in different areas of the compound.

Pest Suppression The Contractor shall eliminate and adequately suppress the following pests including, but not limited to: Indoor invasions and outside populations of wasps, hornets, yellow jackets, and other stinging insects; rodents, rats, mice, cockroaches, ants, fire ants, pharaoh ants, flies, spiders, ticks, fleas, winged termite swarms and any other arthropod pests. Snakes shall be excluded by both barrier and repellents at checkpoints, stables, hay and feed storage areas, and K-9 areas.

Integrated Pest Management (IPM) Plan Before rendering service, the Contractor shall provide a comprehensive IPM Plan for the building(s) site specified in this document. Control strategies in an IPM Plan should extend beyond the application of pesticides to include structural and procedural modifications that reduce the food, water, harborage and entries points used by pests. Each IPM shall be accepted and approved by the COR/GAR.

Proposed Methods and Equipment for Service The Contractor shall provide a summary of proposed control methods-including current labels and Material Safety Data Sheets (MSDS) of all pesticides to be used. MSDS include brand names of pesticides, application equipment, rodent bait boxes, insect and rodent trapping devices, pest monitoring devices, pest surveillance and detection equipment and any other pest control devices or equipment that may be used to provide service.

Service Schedule and Times The Contractor shall provide complete service schedules that include planned frequency of Contractor visits and approximate duration of each visit. The Contractor must notify the property 48 hours in advance of their planned extermination visit and the property must agree with the scheduled date. The Contractor shall perform routine pest control services during hours of operation. In the event of a possible need for an emergency treatment, the COR/GAR shall work with the Contractor to determine whether an emergency situation exists before applying any pesticides.

Commercial Applicator Technician Licenses The Contractor and technicians shall have the proper Pest Control licenses for State and any other applicable regulatory agency.

Proposed Methods of Monitoring and Surveillance The Contractor will work with the COR/GAR to establish population levels that constitute acceptable levels of pest presence for the site and individual building. Any problem issues that arise during a property visit will be reported to the COR/GAR in writing.

Record Keeping The Contractor shall be responsible for maintaining a pest control logbook or file for each building site specified in this contract. Each logbook shall contain the approved Pest Control Plan for that facility, including labels and MSDS sheets for all pesticides used, all pest control devices and equipment used in the building and the service schedule for the building.

Each service ticket shall include report forms documenting all information on pesticide applications that include the type of pesticide, the application rate, and the total amount applied.

Notes regarding any pest sightings, local customer complaints and an evaluation of the sanitation and environmental status of the building and grounds shall be made

Use of Pesticides The Contractor shall be responsible for application of pesticides according to the label. All pesticides used by the Contractor must be registered with the U.S. Environmental Protection Agency (EPA). Transport, handling and use of all pesticides shall be in strict accordance with the manufacturer's label instructions and all state and applicable regulatory agencies.

The Contractor shall adhere to the following rules for pesticide selection and use: The Contractor shall use non-Pesticide methods of control wherever possible. Pesticide application shall be made to address specific needs and not by any schedule. As a general rule, application of pesticides in any inside or outside area shall not occur unless visual inspections or monitoring devices indicate the presence of pests in those areas. Preventive pesticide treatment of areas where surveillance indicates a potential insect or rodent infestation are acceptable, as approved by the COR/GAR. When it is determined that a pesticide must be used in order to obtain adequate control, the Contractor shall employ the least hazardous material using the most precise application technique and the minimum quantity of pesticide necessary to achieve control.

Application of pesticide liquid, aerosols or dust to exposed surfaces be restricted to unique situations where no alternative measures are practical and application is approved by the COR/GAR. The Contractor shall take all necessary precautions to ensure staff and all necessary steps to ensure the pesticides are well contained to their site of application.

Rodent Control As a general rule, rodent control inside occupied buildings shall be accomplished with mechanical trapping devices. All such devices shall be concealed out of the general, view and in protected areas so as not to be affected by routine cleaning and other operations. Trapping devices shall be checked on a schedule approved by the COR/GAR. The Contractor shall be responsible for disposing of all trapped rodents and all rodent carcasses in an appropriate and timely manner. In circumstances when rodent pesticides are deemed essential for adequate rodent control inside occupied buildings, the Contractor shall obtain the approval of the COR/GAR prior to making any interior rodent pesticide treatment. All rodent pesticides, regardless of packaging shall be placed either in locations inaccessible to children, pets, wildlife and domestic animals - or in EPA-approved, tamper-resistant bait boxes. As a general rule, rodent pesticide application(s) outside buildings shall emphasize the direct treatment of rodent burrows, wherever feasible.

4.5.13 Pest Control Billing: Billing will be quarterly as a separate line on your invoice. Dates or coverage will be listed on the invoice.

6. Site Specific Other Items

K-9 Kennels and Horse Stalls: K-9 kennels and horse stall areas shall be cleaned on a daily basis by agents. The Contractor shall coordinate with the COR/GAR and the local K-9 and Horse Patrol supervisor for semi-annual cleaning and disinfecting of the kennels and horse stalls as needed.

Horse Arena: Are normally an all dirt floors. There usually will be trash that needs to be removed and trash containers emptied.

Vehicle Garage: Garage floor may not be adequately sloped to all floor drains. This may result in additional cleaning when mud or snow conditions leave excessive amounts of debris. Area will be heated to 40 degrees in cold weather so there will be snow/ice melting from vehicles.

This may require daily clean up when conditions exist and monitoring to remove snow, ice, and liquids, oils, lubricants, etc that drip off of the vehicles before they get spread around by vehicular traffic. Required movement of vehicles will be coordinated with the GAR.

7. Government Furnished Items

7.1 Government Furnished Utilities and Storage

7.2 Electric Power Electrical power at existing outlets for the Contractor to operate such equipment as is necessary in the conduct of his work.

7.3 Hot and Cold Water Hot and cold water as necessary, limited to the normal water supply provided in the building. No special heating or cooling of the water will be provided.

7.4 Storage Space At some locations, space in the building for the storage of supplies and equipment to be used in the completion of work under the contract will be provided. The Contractor shall maintain this space in a neat and orderly condition. No flammable or explosive liquids such as gasoline will be stored in the buildings. The Government will not be responsible for damage or loss to the Contractor's stored supplies or equipment. Secured janitor's closets, where available, will be provided for storing supplies and equipment.

8. Contractor Furnished Items

8.1 Contractor Item Responsibilities

8.2 Permits/Licenses In performing the work hereunder, the Contractor shall obtain and maintain in effect all necessary permits and licenses required by Federal, State or Local government or subdivisions thereof, or of any other duly constituted public authority. Further, the Contractor shall obey and abide by all applicable laws and ordinances.

8.3 Supervision, Supplies, Materials, Transportation and Equipment This contract calls for the Contractor to furnish all supervision, supplies, materials, transportation and equipment necessary for the completion of the work of this contract unless otherwise specified. Upon request of the COR/GAR, the Contractor shall submit a list with the names of the manufacturer, the brand name, and the intended use of each of the cleaning chemicals or agents intended for use in the completion of the work. Contractor must provide the MSDS sheets for all chemicals and cleaners. The Contractor will supply, trash can liners, paper towels, hand soap, and toilet tissue. These products shall be of a type and style which will be compatible with dispensers already installed in the building unless the contractor decides to replace them to facilitate their own products. The products must also meet the Environmental Requirements of Attachment B included as part of this document.

Safety and Equipment condition The Contractor shall use only chemicals which are environmentally safe. The Contractor shall furnish and display caution signs to be used when cleaning floors where people other than Contractor personnel are present before the floors are dry. All equipment shall have bumpers and guards to prevent marking or scratching of fixtures, furnishings, or building surfaces.

9. Place of Performance:

US Border Patrol Colville Station 200 Buena Vista Drive Colville WA 99114

10. Period of Performance Base: April 1, 2022 – March 31, 2023 Option Year 1: April 1, 2023 – March 31, 2024 Option Year 2: April 1, 2024 – March 31, 2025 Option Year 3: April 1, 2025 – March 31, 2026 Option Year 4: April 1, 2026 – March 31, 2027

Exercising of option years is dependent on the needs and requirements of the Government (i.e., within the Government’s discretion)

11. Conservation of Utilities

Operating Conditions The Contractor shall instruct its employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions, as noted below, which minimize the waste of utilities.

Lights Lights shall be used only in areas where and when work is being performed.

Controls for Heating, Ventilation and Air Conditioning Systems Workers shall not adjust mechanical equipment controls for heating, ventilation and air conditioning systems.

Water Faucets/Valves Water faucets or valves shall be turned off after the required usage has been accomplished.

Malfunctioning Faucets, Electrical outlets, Switches, etc. Any malfunctioning faucets, electric outlets, switches, and other building elements are to be identified by room number and location and presented to the COR/GAR for follow up as soon as they are found.

12. Supervision Responsibilities – Management Contact

12.1 Policy and Procedure

Supervision The Contractor shall be responsible for the supervision of his employees while performing under this contract. The COR/GAR will perform periodic inspections in order to ensure compliance with requirements of this Contract, but will not attempt to directly supervise the Contractor’s employees.

Verbal Correspondence The Contractor shall designate an English speaking contact person/representative who shall be the point of contact on behalf of the Contractor. Whenever the Contractor has personnel at a property at least one member will be able to communicate with Border Patrol personnel in English.

Contact Information The Contractor must provide the name(s), addresses, and phone numbers of persons representing the Contractor to the COR/GAR five (5) days prior to beginning the work under this contract. All prospective employees must pass a wants and warrants police check before they are permitted to work within Border Patrol facilities.

Inspection Reviews The Contractor is required to have their representatives review the work being performed to ensure compliance with the terms and specifications of this contract. These inspection reviews shall be completed at least once per week throughout the duration of the contract. The representatives may also serve in a supervisory capacity if the Contractor so desires. Monthly written review reports will be provided to the COR/GAR.

Contract Authority The Contractor’s representatives designated in writing by the Contractor shall have complete authority to act for the Contractor during the duration of this contract. The representatives shall be contacted by the COR/GAR in the event of any problems or special circumstances.

13. Other Considerations

Loss of Equipment The Government cannot and shall not be held responsible for loss of tools, equipment, and materials sustained by the Contractor.

Environmental Management:

To comply with federally mandated environmental preference programs and Department of Homeland Security (DHS) “Green Procurement Program” (GPP) policy, US Customs and Border Protection requires the use of environmentally preferable products and services. These program elements include recovered material products, energy and water efficient products, alternative fuels and fuel efficiency, bio-based products, non-ozone depleting substances, priority chemicals, and environmentally preferable products. These program elements are described on the Office of the Federal Environment Executive website (http://www.ofee.gov).

Product or service must be in compliance with Environment, Energy and Water Efficiency, Renewable Energy Technologies, Occupational Safety, and Drug-Free Workplace FAR 52.223-1 through 52.223-17, 52.204-4 and 52.211-5. The full text of the referenced FAR clauses may be accessed electronically at the following link (https://www.acquisition.gov/far/).

14. Accident Report Procedures

Personnel or Property Accident Reporting In the event of an accident involving Government personnel or property, where the COR/GAR…