Attachment 02 - QASP .pdf

DEPARTMENT OF HOMELAND SECURITY (DHS)

U.S. IMMIGRATION AND CUSTOMS ENFORCEMENT (ICE)

OFFICE OF FACILITY ADMINISTRATION (OFA)

QUALITY ASSURANCE SURVEILLANCE PLAN

HONOLULU, HI INSTITUTIONAL REMOVAL PROGRAM (IRP)

OPERATION AND MAINTENANCE SERVICES

70CMSW22Q000000004

Attachment 2

Immigration and Customs Enforcement

Operations and Maintenance Services

Quality Assurance Surveillance Plan

OFFICE OF FACILITY ADMINISTRATION (OFA)

QUALITY ASSURANCE SURVEILLANCE PLAN

Table of Contents

1. INTRODUCTION

2. DEFINITIONS

3. QUALITY CONTROL PLAN

4. METHODS OF SURVEILLANCE

5. FUNCTIONAL PERFORMANCE AREAS AND STANDARDS

6. FAILURE TO MEET PERFORMANCE STANDARDS

7. NOTIFICATIONS

8. DETAINEE/MEMBER OF PUBLIC COMPLAINTS

9. ATTACHMENTS

Attachment 2.1 - Performance Requirements Summary Attachment 2.2 - Contract Discrepancy Report Attachment 2.3 - Performance Monitoring Tool ............... Error! Bookmark not defined.

OFFICE OF FACILITY ADMINISTRATION (OFA)

QUALITY ASSURANCE SURVEILLANCE PLAN

1. INTRODUCTION

The Government’s Quality Assurance Surveillance Plan (QASP) is based on the premise that the contractor/service provider, and not the Government, is responsible for the day-to-day operation of the facilities, the delivery of custodial services and maintenance of designated equipment, as well as all the management and quality control actions required to meet the terms of the contract. The role of the Government in quality assurance is to ensure performance standards are achieved and maintained. The service provider is required to develop a comprehensive program of ICE inspections and monitoring actions and to document its approach in a Quality Control Plan (QCP). The service provider’s QCP, upon approval by the Government, will be made a part of the resultant agreement.

This QASP is designed to provide an effective surveillance method to monitor the service provider’s performance relative to the requirements listed in the agreement. The QASP illustrates the systematic method the Government (or its designated on-site representative) will use to evaluate the services the service provider is required to furnish.

This QASP is based on the principle that the Government must validate that the contractor/service provider is complying with Enforcement and Removal Operations (ERO) mandated quality standards in providing detention services. Performance standards address all facets of guard services, detainee handling, including the related administrative, safety, health, facility and records management, etc. Good management by the service provider and use of an approved QCP will ensure that the facility is operating within acceptable quality levels.

2. DEFINITIONS

Performance Requirements Summary (Attachment 2.1): The Performance Requirements Summary (PRS) depicts what the Government intends to qualitatively inspect. The PRS is based on:

1. Public Buildings Service Maintenance Standards 2018 - 2018_GSA_PM_Guide_FINAL.pdf

2. Facilities Standards for the Public Buildings Service 2018 (PBS P100) - PBS-P100 Facilities Standards for the Public Buildings Service | WBDG - Whole Building Design Guide

3. Resource, Conservation and Recovery Act - Resource Conservation and Recovery Act (RCRA) Laws and Regulations | US EPA

4. The ICE/ DHS*Detention Standards – ICE Detention Standards | ICE https://www.wbdg.org/ffc/gsa/criteria/pbs-p100 https://www.wbdg.org/ffc/gsa/criteria/pbs-p100 https://www.wbdg.org/ffc/gsa/criteria/pbs-p100 https://www.epa.gov/rcra https://www.epa.gov/rcra https://www.ice.gov/factsheets/facilities-pbnds

OFFICE OF FACILITY ADMINISTRATION (OFA)

QUALITY ASSURANCE SURVEILLANCE PLAN

5. All documents listed under PWS Paragraph 9 entitled Publications and Cited Standards.

The PRS identifies performance standards grouped into nine functional areas, and quality levels essential for successful performance of each requirement. The PRS is used by the Government (or its designated representative) when conducting quality assurance surveillance to guide them through the ICE inspection and review processes for assessing compliance in meeting Government standards.

Functional Area: A logical and consistent grouping of performance standards.

Contracting Officer’s Representative (COR): The COR interacts with the service provider to ICE inspect and accept services/work performed in accordance with the technical standards prescribed in the agreement. The Contracting Officer issues a written memorandum that appoints the COR. Other individuals may be designated to assist in the ICE inspection and quality assurance surveillance activities.

Performance Standards: The performance standards are established in the ERO ICE NDS and contained in the Detention Operations Manual, at 2019 National Detention Standards for Non-Dedicated Facilities | ICE, as well as the ACA standards for Adult Local Detention Facilities (ALDF). Other standards may also be defined in the agreement. Other standards that are specific to custodial and maintenance services are stated in this document.

Measures: The method for evaluating compliance with the standards.

Acceptable Quality Level: The minimum level of quality that will be accepted by the Government in order to meet the performance standard.

Withholding: Amount of monthly invoice payment withheld pending correction of a deficiency. See Attachment 2.1 – PRS for information on percentage of invoice amount that may be withheld for each functional area. Funds withheld from payment are recoverable (See Sections 7 and 8) if the COR and Contracting Officer confirm resolution/correction, and should be included in the next month’s invoice.

3. QUALITY CONTROL PLAN

As a part of its agreement with the Government, the contractor/service provider is required to develop, implement, and maintain a Quality Control Plan (QCP) that describes the methods it will use to review its performance to ensure it conforms to the performance requirements. Such reviews are performed by the service provider in order https://www.ice.gov/detain/detention-management/2019 https://www.ice.gov/detain/detention-management/2019

OFFICE OF FACILITY ADMINISTRATION (OFA)

QUALITY ASSURANCE SURVEILLANCE PLAN

to validate its operations, and assure the Government that the services meet the performance standards.

The service provider’s QCP should include monitoring methods that ensure and demonstrate its compliance with the performance standards. This includes ICE inspection methods and schedules that are consistent with the regular reviews conducted by ERO. The reports and other results generated by the service provider’s QCP activities should be provided to the COR as requested.

The frequency and type of the service provider’s reviews should be consistent with what is necessary in order to ensure compliance with the performance standards.

The contractor/service provider is encouraged not to limit its ICE inspection to only the processes outlined in the Government’s standard; however, certain key documents must be produced by the provider to assure the Government that the services meet the performance standards. Some of the documentation that must be generated and made available to the COR for ICE inspection is listed below. The list is intended as illustrative and is not all-inclusive. The service provider must develop and implement a program that addresses the specific requirement of each standard and the means it will use to document compliance.

• Written policies and procedures to implement and assess operational requirements of the standard

• Documentation and record keeping ensuring ongoing operational compliance with the standards (e.g.; cleaning records, logbooks, repair records, hazardous material disposal records, register of receipts, reports, etc.)

• Staff training records

• Contract discrepancy reports (CDRs)

• Investigative reports

• Records of investigative actions taken, if applicable

4. METHODS OF SURVEILLANCE

The Government will inspect the service provider’s facility and operations using worksheets it developed for this purpose. All work will be subject to an annual full review. The COR or designee will evaluate the service provider’s performance by (a) conducting site visits to assess the facility and residential health and welfare conditions,

(b) reviewing documentation, and (c) interviewing the service provider’s personnel and/or residents. NOTE: For day-to-day activities, the Government will conduct its surveillance using the worksheets created for this purpose, along with the Contract Deficiency Reports (CDRs; See Attachment 2.2) and the “Contract Performance

OFFICE OF FACILITY ADMINISTRATION (OFA)

QUALITY ASSURANCE SURVEILLANCE PLAN

Monitoring Tool” set forth in Attachment 2.3. Where ICE/ERO standards are referenced for annual review purposes, the “Monitoring instruments” and “Verification Sources” identified in the ERO standard will be used.

4.1 Site Visits: Site visits are used to observe actual performance and to conduct interviews to determine the extent of compliance with performance standards, and to ensure any noted defects are effectively addressed and corrected as quickly as possible.

Routine reviews may involve direct observation of the service provider personnel performing tasks, and/or reviewing documentation that demonstrates compliance with the Performance Work Statement. On-site inspections will be performed by the ICE COR or by other parties designated as representatives of ICE. Inspections may be planned (e.g., annual inspections and the regularly scheduled inspections identified in Attachment 2.3) or ad-hoc.

4.2 Ad-Hoc: These inspections are unscheduled and will be conducted as a result of special interests or unexpected conditions arising from routine monitoring of the service provider’s QCP, an unusual occurrence pertaining to the agreement or other ICE concerns. These inspections may also be used as a follow-up to a previous inspection.

Inspection findings will be provided to the service provider as appropriate.

When visiting a site, either the COR or a designated third party may conduct their own inspections of service provider performance activities, or accompany the service provider’s designated Quality Control Inspector (QCI) on scheduled inspections. The COR may also immediately inspect the same area as soon as the QCI has completed the quality control inspection to determine if any surveillance areas were overlooked. The COR may also inspect an area prior to the QCI and compare results. The COR will record all findings; certain deficiencies noted will be provided in writing and must be corrected within a reasonable amount of time (See Attachment 2.2).

4.3 Review of Documentation: The service provider must develop and maintain all documentation as prescribed in the PWS (e.g., post logs, policies, and records of corrective actions). In addition to the documentation prescribed by the PWS, the service provider must also develop and maintain documentation that demonstrates the results of its own inspections as prescribed in its QCP. The COR will review both forms of documentation to affirm that the facility conditions, policies/procedures, and handling of residents all conform to the performance standards stated herein. When reviewing the service provider’s documentation, the Government may review 100% of the documents, or a representative sample. Documentation may be reviewed during a site visit, or at periodic points throughout the period of performance.

OFFICE OF FACILITY ADMINISTRATION (OFA)

QUALITY ASSURANCE SURVEILLANCE PLAN

4.4 Interviews and Other Feedback: The COR will interview key members of the service provider’s staff, residents and other Government personnel to ascertain current practices and the extent of compliance with the performance standards.

5. FUNCTIONAL PERFORMANCE AREAS AND STANDARDS

To facilitate the performance review process, the required performance standards are organized into six functional areas corresponding to the requirements in the Performance Work Statement (PWS). Each functional area represents a proportionate share (i.e., weight) of the monthly invoice amount payable to the service provider based on meeting the performance standards. Payment withholdings will be based on these percentages and weights applied to the overall monthly invoice.

ICE may, consistent with the scope the agreement, unilaterally change the functional areas and associated standards affiliated with a specific functional area. The Contracting Officer will notify the service provider at least 30 calendar days in advance of implementation of the new standard(s). If the service provider is not provided with the notification, adjustment to the new standard must be made within 30 calendar days after notification. If any change affects pricing, the service provider may submit a request for equitable price adjustment in accordance with the “Changes” clause. ICE reserves the right to develop and implement new inspection techniques and any time during performance without advance notice to the service provider, so long as the standards are not more stringent than those being replaced, unless agreed upon by the parties.

6. FAILURE TO MEET PERFORMANCE STANDARDS

Performance of services in conformance with the PRS standards is essential for the service provider to receive full payment as identified in the agreement. As a result of its surveillance, the service provider will be assigned the following rating relative to each performance standard:

Rating Description Acceptable Based on the measures, the performance standard is demonstrated.

Deficient

Based on the measures, compliance with most of the attributes of the performance standard is demonstrated/observed with some area(s) needing improvement. There are no critical areas of unacceptable performance

At-Risk Based on the performance measures, the majority of a performance standard’s attributes are not met.

OFFICE OF FACILITY ADMINISTRATION (OFA)

QUALITY ASSURANCE SURVEILLANCE PLAN

Further, a deficiency found in one functional area may tie into another. If a detainee escaped, for example, a deficiency would be noted in “Security and Control,” but may also relate to a deficiency in the area of “Administration and Management.”

7. NOTIFICATIONS

(a) Based on the inspection of the service provider’s performance, the COR will document instances of deficient or at-risk performance (e.g., noncompliance with the standard) using the CDR form located at Attachment 2.2. To the extent practicable, issues should be resolved informally, with the COR and service provider working together. When documentation of an issue or deficiency is required, the procedures set forth in this section will be followed.

(b) When a CDR is required to document performance issues, it will be submitted to the service provider with a date when a response is due. Upon receipt of a CDR, the service provider must immediately assess the situation and either correct the deficiency as quickly as possible or prepare a corrective action plan. In either event, the service provider must return the CDR with the action planned or taken noted.

After the COR reviews the service provider’s response to the CDR including its plan/remedy, the COR will either accept plan or correction or reject the correction/plan for revision and provide an explanation. This process should take no more than one week. The CDR should not be used as a substitute for quality control by the service provider.

(c) The COR and CO, in addition to any other designated ICE official, shall be notified immediately in the event of all emergencies that impact upon the service provider’s performance and operations. Emergencies include, but are not limited to the following: activation of disturbance control team(s); disturbances (including gang activities, group demonstrations, food boycotts, work strikes, work-place violence, civil disturbances/ protests); staff use of force including use of lethal and less-lethal force (includes residents in restraints more than eight hours); assaults on staff/residents resulting in injuries requiring medical attention (does not include routine medical evaluation after the incident); fights resulting in injuries requiring medical attention; fires; full or partial lock down of the facility; escape; weapons discharge; suicide attempts; deaths; declared or non-declared hunger strikes; adverse incidents that attract unusual interest or significant publicity; adverse weather (e.g., hurricanes, floods, heat waves, tornadoes); fence damage; power outages; bomb threats; central resident monitoring cases admitted to a community hospital; witness security cases taken outside the facility; significant environmental problems that impact the facility operations; transportation accidents (airlift, bus, etc.) resulting in

OFFICE OF FACILITY ADMINISTRATION (OFA)

QUALITY ASSURANCE SURVEILLANCE PLAN

injuries, death or property damage; and sexual assaults. Note that in an emergency situation, a CDR may not be issued until an investigation has been completed.

(d) If the COR concludes that the deficient or at-risk performance warrants a withholding the COR must include the CDR in its monthly report to ERO Headquarters, with a copy to the Contracting Officer. The CDR must be accompanied by the COR’s investigation report and written recommendation for any withholding. If contractual action including a withholding is appropriate, ERO headquarters will forward the CDR and supporting information to the Contracting Officer for action. The Contracting Officer will consider the COR’s recommendation and forward the CDR along with any relevant supporting information to the service provider in order to confirm or further discuss the prospective cure, including the Government’s proposed course of action. As described in Section 6 above, portions of the monthly invoice amount may be withheld until such time as the corrective action is completed.

(e) Following receipt of the service provider’s notification that the correction has been made, the COR may re-inspect the facility. Based upon the COR’s findings, he/she will recommend that the Contracting Officer continue to withhold a proportionate share of the payment until the correction is made or accept the correction as final and release the full amount withheld for that issue.

(f) If funds have been withheld and either the Government or the service provider terminates the agreement, those funds will not be released. The service provider may only receive withheld payments upon successful correction of an instance of non-compliance. Further, the service provider is not relieved of full performance of the required services hereunder; the agreement may be terminated upon adequate notice from the Government based upon any once instance, or failure to remedy deficient performance.

(g) The COR will maintain a record of all open and resolved CDRs.

8. DETAINEE/MEMBER OF PUBLIC COMPLAINTS

The detainees and the public are the ultimate recipients of the services identified in this agreement. Any complaints made known to the COR will be logged and forwarded to the service provider for remedy. Upon notification, the service provider will be given a pre-specified number of hours after verbal notification from the COR to address the issue.

The service provider will submit documentation to the COR regarding the actions taken to remedy the situation. If the complaint is found to be invalid, the service provider will document its findings and notify the COR.

OFFICE OF FACILITY ADMINISTRATION (OFA)

QUALITY ASSURANCE SURVEILLANCE PLAN

9. ATTACHMENTS

2.1 Performance Requirements Summary

2.2 Contract Discrepancy Report

2.3 Performance Monitoring Tool

OFFICE OF FACILITY ADMINISTRATION (OFA)

QUALITY ASSURANCE SURVEILLANCE PLAN

Attachment 2.1- Performance Requirements Summary

FUNCTIONAL AREA/

WEIGHT

STANDARD

PERFORMANCE

MEASURE

METHOD OF

SURVEILLANCE

ACCEPTABLE

QUALITY LEVEL

Operation, Maintenance & Repairs (40%)

(Operations and Maintenance is defined as the decisions and actions regarding the control and upkeep of property and equipment. These are inclusive, but not limited to, the following: 1) actions focused on scheduling, procedures, and work/systems control and optimization;

and 2) performance of routine, preventive, predictive, scheduled and unscheduled actions aimed at preventing equipment failure or decline with the goal of increasing efficiency, reliability, and safety.

At a minimum, the Contractor shall complete all work established in the PMP, as well as any other routine and periodic maintenance and inspections which may be required to maintain the facilities, and ensure all facility components and systems are fully operational on a 24-hour per day basis.)

The Contractor shall propose preventive or predictive maintenance standards for all equipment when any of the following factors apply:

6.1(a) The equipment normally requires periodic replacement of Consumable components;

6.1(b) Normally requires periodic or occasional cleaning;

6.1(c) Has moving parts;

6.1(d) Is prone to failure before overall obsolescence of the system which it serves;

6.1(e) Is of a type itemized in the Public Buildings Maintenance Guides and Time Standards ("PBS standards") or NETA Maintenance Testing Specifications;

6.1(g) Requires preventive or predictive maintenance in accordance with any other provision of this Contract.

The Contractor shall respond to Service Call (Work Orders) requests and for corresponding Repairs, and shall otherwise perform Repairs as deficiencies are noted, or reported to the Contractor.

The work order for each Service Call or Repair shall be put into a “complete” status on the CMMS within one working day of completion of work.

Time and materials shall be recorded on each work order before the work order is put into a “closed” status.

Work order record keeping is “Acceptable” when 95% of work orders contain appropriate customer remarks and records of time and materials used;

and when 85% of Work

Random Sampling and Customer Complaints

Performance fully complies with all elements of standard at a level no less than acceptable (see Section 6 of the QASP)

OFFICE OF FACILITY ADMINISTRATION (OFA)

QUALITY ASSURANCE SURVEILLANCE PLAN

MEASURE

METHOD OF

SURVEILLANCE

ACCEPTABLE

QUALITY LEVEL

Orders are put in a “complete” status within one working day of completion of work.

Janitorial / Custodial Services – Co Location

Only (20%)

(Addresses wide range of custodial requirement: space cleaning, floor care, restroom services, lighting, policing grounds, floor care, carpet cleaning, dusting, cleaning glass and Venetian blinds, cleaning and cleaning skylights, etc.).

Sanitation and Housekeeping standards listed in PWS Section 9 – Publications and Standards

Scheduled cleaning of all areas is timely accomplished following PRS Attachment 2.3 – Performance Monitoring Tool.

Trash collection in conformance with state and local ordinances.

Recycling program is Instituted and maintained.

Performance measures are reflected in the monitoring Instrument that accompanies each standard or in the supplemental performance monitoring tool issued by the COR

• Scheduled cleaning of all areas takes place on time.

• Scheduled cleaning is thorough and results in dirt free conditions

• As-needed cleaning is thorough and results in dirt free conditions

• Trash is removed from interior rooms on a daily basis.

• Recycling program in place.

• Collection containers available and accessible.

Customer Compliant elements of standard at a level no less than

OFFICE OF FACILITY ADMINISTRATION (OFA)

QUALITY ASSURANCE SURVEILLANCE PLAN

MEASURE

METHOD OF

SURVEILLANCE

ACCEPTABLE

QUALITY LEVEL

Pest Control and Road Maintenance

(15%)

(Addresses rubbish removal, and pest control )

No pests or vermin exist both inside and outside of the facility – PWS Section

6.13 – Integrated Pest Management Program.

Instrument that accompanies each standard or in the supplemental

Customer Complaints elements of standard at a level no less than

Administration and Management

(10%)

(Addresses general administration, organizational and management requirements)

1. Work Control Plan

2. Safety Monitoring

3. Emergency Plans

4. Training

Performance measures are reflected in the monitoring Instruments that accompany each standard or in the supplemental performance monitoring tool issued by the COR.

Random Sampling (Periodic Reviews)

Performance fully complies with all elements of standard at a level no less than

OFFICE OF FACILITY ADMINISTRATION (OFA)

QUALITY ASSURANCE SURVEILLANCE PLAN

MEASURE

METHOD OF

SURVEILLANCE

ACCEPTABLE

QUALITY LEVEL

Key Personnel And Staffing (10%)

(Addresses contractor responsibility in areas of hiring and retention, competency, promptness, appearance, behavior and integrity)

1. Hiring plan with strategies for recruitment and retention.

2. Employee conduct standards

ICE instrument that accompanies each standard or in the supplemental performance monitoring tool issued by the COR

100% Review

Performance fully complies with all elements of standard at a level no less than

Security Requirements For Personnel

(5%)

(Addresses background investigations, security requirements, suitability determinations, background investigations, employment and continued eligibility and security management)

The Contractor shall process all background investigations through the ICE Security Office via the COR prior to contract start date. Prior to granting of a favorable EOD decision, the Contractor must submit the results of the drug screening on the applicant to the COR.

The Contractor shall appoint a senior official to act as the Corporate Security Officer.

Contractor personnel must have favorably adjudicated background investigations commensurate with the defined sensitivity level in DHS IT Security Program Publication DHS MD 4300.Pub. if working on Department telecommunications and automated information systems

Performance measures are reflected in the monitoring Instrument that accompanies each standard or in the supplemental

100% Review complies with all elements of standard at a level no less than

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Attachment 2.2 - Contract Discrepancy Report

CONTRACT DISCREPANCY REPORT

1. CONTRACT NUMBER

Report Number: Date:

2. TO: (Contractor and Manager Name)

3. FROM: (Name of COR)

DATES

CONTRACTOR NOTIFICATION

CONTRACTOR RESPONSE DUE

BY

RETURNED BY CONTRACTOR ACTION COMPLETE

4. DISCREPANCY OR PROBLEM (Describe in Detail: Include reference in PWS / Directive: Attach continuation sheet if necessary.)

5. SIGNATURE OF CONTRACTING OFFICER’S TECHNICAL REPRESENTATIVE (COR)

6. TO: (COR)

7. FROM: (Contractor)

8. CONTRACTOR RESPONSE AS TO CAUSE, CORRECTIVE ACTION AND ACTIONS TO PREVENT RECURRENCE. ATTACH CONTINUATION SHEET IF NECESSARY. (Cite applicable Q.A. program procedures or new A.W. procedures.)

9. SIGNATURE OF CONTRACTOR REPRESENTATIVE

10. DATE

11. GOVERNMENT EVALUATION OF CONTRACTOR RESPONSE/RESOLUTION PLAN: (Acceptable response/plan, partial acceptance of response/plan, rejection: attach continuation sheet if necessary)

12. GOVERNMENT ACTIONS (Payment withholding, cure notice, show cause, other.)

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CLOSE OUT

NAME AND TITLE SIGNATURE DATE

CONTRACTOR

NOTIFIED

COR

CONTRACTING

OFFICER

Name: Date:

PWS Section Performance Standard Rating A/D/R

Action Required

Comments/ Notes

4.1.5 HVAC System Parts

5.3 Equipment Inventory

5.7/7.10 Implementation of a Recycling Program

5.8/7.10/ 7.13

Recycling

5.9/7.10.1 Solid Waste

5.1/7.14 Energy & Water Efficiency

5.13 Fire Protection & Life Safety Equipment &

Systems

5.14 Tours

5.15 Repairs

5.16 Work Orders

5.17 Over & Above Requirement Procedures

6.3 Air Distribution Equipment

6.5 Domestic Plumbing Systems

6.6 Lighting Systems

6.11 Architectural & Structural Systems

6.12 Electronic Security Systems IDS, PACS, CCTV

6.15 Government Furnished Tools & Equipment

Maintenance

6.17 Other Ancillary Facility Maintenance

Services

7.15 Tours

PWS Section Performance Standard Rating Action

Required Comments/ Notes

7.1 Furniture

1. Operation, Maintenance & Repairs (40%) PWS Section #4, 5, 6, and 7

2. Janitorial/Custodial Services (20%) PWS Section #7

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Attachment 3 - Performance Monitoring Tool

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7.2 Operations

7.3 Sustainable Cleaning

7.6 Standard Janitorial Services

7.7 Exterior Janitorial Services

7.16 Cleaning & Floor Maintenance Schedules

PWS Section Performance Standard Rating Action

Required Comments/ Notes

6.13 Integrated Pest Management Program

6.16 Pavement Repair & Maintenance Services

7.8 Grounds Maintenance

PWS Section Performance Standard Rating Action

Required Comments/ Notes

1.3 Quality Control Program

1.5 Physical Security

1.6 Safeguarding Sensitive Data & Information

Technology Resources

1.8 Conservation of Utilities

1.9/4.1.2 Computerized Maintenance Management

System (CMMS)

1.13 Contractor Maintenance Performance Plans

5.2 Building Operating Plan

5.4 Parts Inventory Management

5.5/7.11 Safety Management

5.6/7.10/ 7.12

Environmental Management

5.18 Building Management & Support Services

5.19/7.17 Monthly Progress Report

5.20/7.18 Weekly Progress Report

5.21/7.19 Weekly Progress Meetings

3. Landscaping, Pest Control, Road and Grounds Maintenance (15%) PWS Section #6 and 7

4. Administration and Management (10%) PWS Section #1, 4, 5, 6, and 7

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6.1 Maintenance Standard

7.4 Sustainable Purchasing

7.5 Green Cleening Plan

PWS Section Performance Standard Rating Action

Required Comments/ Notes

1.2 Staffing

1.2.8 Employee Training

1.2.9 Apprearance

1.2.10 Standards of Conduct

1.7 Hours of Operation

PWS Section Performance Standard Rating Action

Required Comments/ Notes

1.2.5.2 Preliminary Fitness Determination

1.2.5.3 Background Investigations

1.2.5.5 Continued Elegibility

1.2.5.6 Required Personnel Security Reports

1.2.5.7 Employment Eligibility

Additional Comments/Notes

Signature:

5. Key Personnel and Staffing (10%) PWS Section #1

6. Security Requirements for Personnel (5%) PWS Section #1.2.5

Office of Asset and Facilities Institutional Removal Program (IRP) Facility 595 Ala Moana Boulevard Honolulu, Hawaii 96813

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