Attachment 01 - PWS Honolulu Revised 03 Feb 2022.pdf

DEPARTMENT OF HOMELAND SECURITY (DHS)

U.S. IMMIGRATION AND CUSTOMS ENFORCEMENT (ICE)

OFFICE OF FACILITY ADMINISTRATION (OFA)

PERFORMANCE WORK STATEMENT (PWS)

HONOLULU INSTITUTIONAL REMOVAL PROGRAM (IRP) FACILITY

Operations and Maintenance (O&M)

Revised 03 February 2022

SECTION 1- GENERAL CONTRACT REQUIREMENTS

1 GENERAL

This is a contract for Facilities Engineering: Operations, Maintenance, and Related Services. This PWS describes the minimum requirements of the U.S. Immigration and Customs Enforcement (ICE) and acceptable outcomes to be performed by the Operations and Maintenance Contractor (known from here on as Contractor). All, or part of, the successful offeror’s Management Plan shall be incorporated into the contract. ICE seeks to establish a partnering relationship with the Contractor to accomplish the program objectives in this contract. The objective of the partnering process is to provide an effective problem-finding/problem-solving management team composed of personnel from both parties, thus creating a single culture with one set of goals and objectives. Partnering requires that both parties recognize and address those opportunities and challenges that shall be confronted to help maintain the health of the Contractor/ICE relationship. The relationship is based on trust, dedication to common goals, and an understanding of each other's individual expectations and values. The team shall consider utilizing a facility engineering and systems thinking approach to provide solutions from a global perspective. The outcome of this initiative is for ICE to leverage Contractor expertise to assist ICE in accomplishing these goals and objectives. ICE requires technical and managerial expertise to assist in the holistic management of assets over the long term. This program strategy has taken the name “facilities engineering” and has proven to be a successful model resulting in efficient and effective management of assets while maintaining a lower overall cost of operations. The facilities engineering model is dependent upon an effective partnership with a highly skilled Contractor whose objectives are based on mutual understanding of the stated requirements and objectives. A higher level of effective communication between the Government and Contractor is essential for partnering and for this performance-based service contract to succeed, whereas the success of this contract is shared between the Government and the Contractor. More emphasis is placed on the Contractor’s self-management of quality. All parties shall act proactively to reduce service cost.

ICE is committed to Federal leadership in the design, construction, and operation of high-performance and sustainable buildings. A major element of this strategy is the implementation of common strategies for operating and maintaining buildings. As a result, this contract requires the Contractor to participate and partner with the Government in the initiative of obtaining high performance and sustainable operations, inclusive of initiatives to conserve energy and water consumption, recycling programs, meeting or exceeding specific environmental, regulatory, or performance standards, and the maximum use of green products and services. The following sections detail ICE’s requirements and acceptable outcomes. The Contractor shall closely monitor all aspects of the work, proactively identify deficiencies, and implement corrective action.

To the extent possible and consistent with EO 13788, the Contractor shall maximize the use of goods, products and materials that are produced in the United States. The contractor shall also implement the Historic Building Preservation and Maintenance Plan into daily activities.

1.1 Scope of Work

The Contractor shall provide management, supervision, labor, materials, equipment, and supplies and shall be responsible for the efficient, effective, economical, and satisfactory operation, scheduled and unscheduled maintenance, repair of equipment and systems, including vertical transportation, pest control, solid waste removal and recycling program, air quality control permits, hazardous and medical waste removal, telephone communications/programming, surveillance systems, welding, water testing, and all related services located within the property line of the following locations:

The Honolulu Institutional Removal Program (IRP) Facility is located at 595 Ala Moana Blvd, Honolulu, Hawaii, and consists of approximately 3 acres. There are three building assets totaling 30,520 gross square feet (GSF), and surface parking for 75 vehicles.

Building #1- Administration Building – 21,330 SF;

Building #2 – Garage 4,800 SF;

Building #3- Lounging Shed – 4,390 SF

Additional services may be ordered at the discretion of ICE for work relating to the operations, maintenance and repair or upgrade of the facilities listed above, but not covered in the basic services of the contract.

The estimated contract period of performance dates will be the following:

Award Date (includes 30-day Transition Period): 18 March 2022 – 17 April 2022 Base Period (Performance start date): 18 April 2022 - 17 March 2023 Option Period 1: 18 March 2023 - 17 March 2024 Option Period 2: 18 March 2024 - 17 March 2025 Option Period 3: 18 March 2025 - 17 March 2026 Option Period 4: 18 March 2026 - 17 March 2027

The Honolulu site’s normal duty hours except when otherwise directed, occur between the hours of 8:00am through 4:30pm Hawaiian Standard Time, Monday through Friday, including 30 minute lunch break, excluding Federal Government holidays. Work outside these hours must be approved in advance by the Contracting Officer's Representative (COR) in writing. The COR shall be an ICE employee located in El Paso, TX.

The Contractor shall schedule and arrange work to cause the least interference with the normal prosecution of Government business and mission. In cases where some interference may be essentially unavoidable, the Contractor shall be responsible to make every effort to minimize the impact.

Occasionally services may cause disruption to normal facility operations, and at the discretion of the COR, shall be performed after normal duty hours.

1.1.1 Discrepancy in the Specification

In any cases of discrepancy in the specifications, the matter shall be immediately submitted to the Contracting Officer (CO) and the COR. The decision of the CO as to the proper interpretation of the specifications shall be final in accordance with the Disputes Clause of this Contract.

1.2 Staffing

The Contractor shall adhere to its submitted staffing plan and subcontracting plan. Contractor shall submit staffing/subcontractor plan that provides enough staff at the various levels of expertise to ensure all scheduled and unscheduled services are performed and conditions are maintained to avoid any disruption to the tenant. Any changes to the proposed staffing levels, qualifications of proposed staff or key personnel, or the areas of expertise or disciplines of the proposed staff shall be submitted for review and approval from the CO or their designee.

1.2.1 Contractor Key Personnel

All Contractor personnel are key for the positions below in the Management Plan. The plan shall include resumes for these key Contractor personnel who are subject to ICE approval. The resumes should show why they are qualified to plan, organize, train and direct employees in those functions.

The Contractor must also provide a detailed staffing plan with the Management Plan that includes an organizational chart outlining the functions to be performed by each position proposed and description of their functions such as: Project Manager/CMMS Administrator, HVAC Technician, General Maintenance Worker and one General Maintenance Worker Helper/Groundskeeper. The Contractor shall designate a Project Manager, in writing, and provide the name and contact information to the CO, the COR, and OAFM. The Project Manager shall be a single point of contact for the CO, the COR, and the OAFM. ALL positions are considered key and essential to the work being performed under this Contract. Before removing, replacing, or diverting key personnel, the Contractor shall (1) notify the CO, COR, and OAFM 30 days in advance and (2) submit justification (including proposed substitutions) in sufficient detail to permit evaluation of the impact on this Contract.

1.2.1.1 Project Manager/CMMS Administrator

The Project Manager shall possess at least five years of recent (within the past seven years) experience in the Federal contracting environment, standards compliance, and management and supervision of building mechanical operations and maintenance for buildings of the approximate size, complexity, and characteristics of the buildings to be covered by this Contract. The Project Manager shall also be familiar with entering and closing work orders and maintaining and operating a CMMS to manage/dispatch and report the work of the Contractor, as required by this PWS.

The Project Manager and all designated alternates shall be proficient in reading, writing, speaking, and understanding English. A detailed resume shall be submitted to the CO, COR, and OAFM for approval prior to the assignment of the project manager to the Contract. Both new and replacement project managers shall meet these qualification standards. Minimally, the resume shall contain:

a. The full name of the proposed project manager.

b. A detailed description of the proposed project manager’s employment history for the previous five years. The names and addresses of the companies for whom the proposed project manager worked for during the past five years, along with the names and telephone numbers of the immediate supervisors.

1.2.1.2 Senior Air Conditioning and Refrigeration Maintenance Technician

A minimum of five (5) years full-time experience in the air conditioning and refrigeration trade as a HVAC/R technician in a commercial or institutional setting, the major duties of which included maintaining, inspecting, repairing, replacing and/or installing air conditioning and refrigeration equipment. At least two (2) years leadership experience as a Lead Technician or Foreman. The Senior Air Conditioning and Refrigeration Technician manages the maintenance processes of the equipment, including corrective, preventative, routine, emergency, and cosmetic maintenance, and evaluates equipment information to ensure conformity to industry standards.

1.2.1.3 General Maintenance Worker/Grounds Keeper

The General Maintenance workers and Grounds Keeper shall perform all aspects of facility maintenance and repair work on electrical equipment, Air Conditioning, heating systems, ventilation, exhaust systems, plumbing, grounds and other related areas. Works with manager to determine which tasks need to be outsourced.

• Performs daily inspections of entire campus and building to determine if work orders/repairs are needed and report finding daily to supervisor and HSI personnel;

• Performs routine electrical maintenance and repair on pumps, motors, breakers, controls and related areas;

• Performs routine plumbing maintenance and repair on water systems, heating systems, boilers, and related areas;

• Performs routine operational maintenance of fire alarm systems, and all HVAC equipment;

• Performs routine preventative maintenance to schedules and as directed;

• Performs building exterior wall and roof repairs on all assigned buildings;

• Performs other skilled maintenance tasks as directed by supervisor;

• Performs manual labor including digging ditches, cutting brush, spraying grass and shrubs, general cleaning of buildings and grounds;

• Operating hand tools, power tools, and testing equipment;

• Perform general building maintenance and repair work including plumbing, electrical, carpentry, and grounds maintenance;

• Establish and maintain effective working relationships with supervisor, co-workers, and other employees

1.2.2 Authority

The Project Manager shall have complete authority to act for the Contractor in every detail under the terms of the Contract and shall have the authority to exercise financial expenditures and controls, accept notices of deductions, inspection reports and all other correspondence on behalf of the Contractor. This Contract requires onsite managerial supervision. The Project Manager shall request permission from the COR at least 24 hours in advance when they are required to be offsite or teleworking. In this absence of the Project Manager, the Building Maintenance Supervisor will have complete authority.

1.2.3 Communication Equipment

The Contractor shall provide key operational personnel with portable electronic means to communicate with ICE for all work covered under this Contract (Work Orders, emergencies, status of projects). Outside of normal working hours, the Contractor shall maintain some designated form of communication with on-call staff to allow the CO or COR to contact such on-call staff at any time for emergency response. Electronic communication methods are the following:

● Phone/Emails/Text messaging smartphone or tablet devices. The contractor PM will coordinate with the appointed COR to approve cell phones for contractor personnel. Approved contractor phone bills will be charged to the applicable firm fixed price line item.

● Administrative Station – Contractor shall provide at least one Desktop/Laptop device for using the Contractor provided CMMS. Contractor shall maintain the device per ICE IT requirements, including patching and security software. Contractor shall maintain core Operating Systems, updates, revisions, and Microsoft Office (MS Office) tools.

1.2.4 Language

On-site personnel must be fluent in reading, writing, and speaking English.

1.2.5 SECURITY REQUIREMENTS FOR PERSONNEL

Performance of this PWS requires that Contractor personnel meet the minimum-security clearance or investigation requirements of Immigration and Customs Enforcement.

The Contractor shall be responsible for planning and scheduling its work in such a manner as to account for facility access issues. Difficulties encountered by the Contractor in gaining access to facilities by its employees and subcontractors shall not be an excuse for any lack of Contractor performance under the Contract.

1.2.5.1 GENERAL REQUIREMENTS

The United States Immigration and Customs Enforcement (ICE) has determined that performance of the tasks as described in this contract requires that the Contractor, subcontractor(s), vendor(s), etc.

(herein known as Contractor) have access to sensitive DHS information, and that the Contractor will adhere to the following.

1.2.5.2 PRELIMINARY FITNESS DETERMINATION

ICE will exercise full control over granting, denying, withholding or terminating unescorted government facility and/or sensitive Government information access for contractor employees, based upon the results of a Fitness screening process. ICE may, as it deems appropriate, authorize and make a favorable expedited preliminary Fitness determination based on preliminary security checks. The preliminary Fitness determination will allow the contractor employee to commence work temporarily prior to the completion of a Full Field Background Investigation. The granting of a favorable preliminary Fitness shall not be considered as assurance that a favorable final Fitness determination will follow as a result thereof. The granting of preliminary Fitness or final Fitness shall in no way prevent, preclude, or bar the withdrawal or termination of any such access by ICE, at any time during the term of the contract. No employee of the Contractor shall be allowed to enter on duty and/or access sensitive information or systems without a favorable preliminary Fitness determination or final Fitness determination by the Office of Professional Responsibility, Personnel Security Unit (OPR- PSU). No employee of the Contractor shall be allowed unescorted access to a Government facility without a favorable preliminary Fitness determination or final Fitness determination by OPR-PSU.

Contract employees are processed under DHS Instruction 121-01-007-001 (Personnel Security, Suitability and Fitness Program), or successor thereto; those having direct contact with Detainees will also have 6 CFR § 115.117 considerations made as part of the Fitness screening process. (Sexual Abuse and Assault Prevention Standards) implemented pursuant to Public Law 108-79 (Prison Rape Elimination Act (PREA) of 2003)

1.2.5.3 BACKGROUND INVESTIGATIONS

Contractor employees (to include applicants, temporaries, part-time and replacement employees) under the contract, needing access to sensitive information and/or ICE Detainees, shall undergo a position sensitivity analysis based on the duties each individual will perform on the contract. The results of the position sensitivity analysis shall identify the appropriate background investigation to be conducted. Background investigations will be processed through the Personnel Security Unit.

Contractor employees nominated by a Contracting Officer Representative for consideration to support this contract shall submit the following security vetting documentation to OPR-PSU, through the Contracting Officer Representative (COR), within 10 days of notification by OPR-PSU of nomination by the COR and initiation of an Electronic Questionnaire for Investigation Processing (e-QIP) in the Office of Personnel Management (OPM) automated on-line system.

1. Standard Form 85P (Standard Form 85PS (With supplement to 85P required for armed positions)), “Questionnaire for Public Trust Positions” Form completed on-line and archived by the contractor employee in their OPM e-QIP account.

2. Signature Release Forms (Three total) generated by OPM e-QIP upon completion of

Questionnaire (e-signature recommended/acceptable – instructions provided to applicant by OPR-PSU). Completed on-line and archived by the contractor employee in their OPM e-QIP account.

3. Two (2) SF 87 (Rev. December 2017) Fingerprint Cards. (Two Original Cards sent via COR to OPR-PSU)

4. Foreign National Relatives or Associates Statement. (This document sent as an attachment in an e-mail to contractor employee from OPR-PSU – must be signed and archived into contractor employee’s OPM e-QIP account prior to electronic “Release” of data via on-line account)

5. DHS 11000-9, “Disclosure and Authorization Pertaining to Consumer Reports Pursuant to the Fair Credit Reporting Act” (This document sent as an attachment in an e-mail to contractor employee from OPR-PSU – must be signed and archived into contractor employee’s OPM e-QIP account prior to electronic “Release” of data via on-line account)

6. Optional Form 306 Declaration for Federal Employment (This document sent as an attachment in an e-mail to contractor employee from OPR-PSU – must be signed and archived into contractor employee’s OPM e-QIP account prior to electronic “Release” of data via on-line account)

7. If occupying PREA designated position: Questionnaire regarding conduct defined under 6 CFR § 115.117 (Sexual Abuse and Assault Prevention Standards) (This document sent as an attachment in an e-mail to contractor employee from OPR-PSU – must be signed and archived into contractor employee’s OPM e-QIP account prior to electronic “Release” of data via on-line account)

8. One additional document may be applicable if contractor employee was born abroad. If applicable, additional form and instructions will be provided to contractor employee.

(If applicable, the document will be sent as an attachment in an e-mail to contractor employee from OPR-PSU – must be signed and archived into contractor employee’s OPM e-QIP account prior to electronic “Release” of data via on-line account)

Contractor employees who have an adequate, current investigation by another Federal Agency may not be required to submit complete security packages; the investigation may be accepted under reciprocity. The questionnaire related to 6 CFR § 115.117 listed above in item 7 will be required for positions designated under PREA.

An adequate and current investigation is one where the investigation is not more than five years old, meets the contract risk level requirement, and applicant has not had a break in service of more than two years. (Executive Order 13488 amended under Executive Order 13764/DHS Instruction 121-01- 007-01)

Required information for submission of security packet will be provided by OPR-PSU at the time of award of the contract. Only complete packages will be accepted by the OPR-PSU as notified by the

COR.

To ensure adequate background investigative coverage, contractor employees must currently reside in the United States or its Territories. Additionally, contractor employees are required to have resided within the Unites States or its Territories for three or more years out of the last five (ICE retains the right to deem a contractor employee ineligible due to insufficient background coverage). This time-line is assessed based on the signature date of the standard form questionnaire submitted for the applied position. Contractor employees falling under the following situations may be exempt from the residency requirement: 1) work or worked for the U.S. Government in foreign countries in federal civilian or military capacities; 2) were or are dependents accompanying a federal civilian or a military employee serving in foreign countries so long as they were or are authorized by the U.S. Government to accompany their federal civilian or military sponsor in the foreign location; 3) worked as a contractor employee, volunteer, consultant or intern on behalf of the federal government overseas, where stateside coverage can be obtained to complete the background investigation; 4) studied abroad at a U.S. affiliated college or university; or 5) have a current and adequate background investigation (commensurate with the position risk/sensitivity levels) completed for a federal or contractor employee position, barring any break in federal employment or federal sponsorship.

Only U.S. Citizens and Legal Permanent Residents are eligible for employment on contracts requiring access to DHS sensitive information unless an exception is granted as outlined under DHS Instruction 121-01-007-001. Per DHS Sensitive Systems Policy Directive 4300A, only U.S. citizens are eligible for positions requiring access to DHS Information Technology (IT) systems or positions that are involved in the development, operation, management, or maintenance of DHS IT systems, unless an exception is granted as outlined under DHS Instruction 121-01-007-001.

1.2.5.4 TRANSFERS FROM OTHER DHS CONTRACTS

Contractor employees may be eligible for transfer from other DHS Component contracts provided they have an adequate and current investigation meeting the new assignment requirement. If the contractor employee does not meet the new assignment requirement a DHS 11000-25 with ICE supplemental page will be submitted to OPR-PSU to initiate a new investigation.

Transfers will be accomplished by submitting a DHS 11000-25 with ICE supplemental page indicating “Contract Change.” The questionnaire related to 6 CFR § 115.117 listed above in item 7 will be required for positions designated under PREA.

1.2.5.5 CONTINUED ELIGIBILITY

ICE reserves the right and prerogative to deny and/or restrict facility and information access of any contractor employee whose actions conflict with Fitness standards contained in DHS Instruction 121- 01-007-01, Chapter 3, paragraph 6.B or who violate standards of conduct under 6 CFR § 115.117.

The Contracting Officer or their representative can determine if a risk of compromising sensitive Government information exists or if the efficiency of service is at risk and may direct immediate removal of a contractor employee from contract support. The OPR-PSU will conduct periodic reinvestigations every 5 years, or when derogatory information is received, to evaluate continued Fitness of contractor employees.

1.2.5.6 REQUIRED PERSONNEL SECURITY REPORTS

The Contractor will notify OPR-PSU, via the COR, of all terminations/resignations of contractor employees under the contract within five days of occurrence. The Contractor will return any expired ICE issued identification cards and building passes of terminated/ resigned employees to the COR. If an identification card or building pass is not available to be returned, a report must be submitted to the COR referencing the pass or card number, name of individual to whom issued, the last known location and disposition of the pass or card. The COR will return the identification cards and building passes to the responsible ID Unit.

The Contractor will report any adverse information coming to their attention concerning contractor employees under the contract to the OPR-PSU, via the COR, as soon as possible. Reports based on rumor or innuendo should not be made. The subsequent termination of employment of an employee does not obviate the requirement to submit this report. The report shall include the contractor employees’ name and social security number, along with the adverse information being reported.

The Contractor will provide, through the COR a Quarterly Report containing the names of contractor employees who are active, pending hire, have departed within the quarter or have had a legal name change (Submitted with documentation). The list shall include the Name, Position and SSN (Last Four) and should be derived from system(s) used for contractor payroll/voucher processing to ensure accuracy.

CORs will submit reports to psu-industrial-security@ice.dhs.gov

Contractors, who are involved with management and/or use of information/data deemed “sensitive” to include ‘law enforcement sensitive” are required to complete the DHS Form 11000-6-Sensitive but

Unclassified Information NDA for contractor access to sensitive information. The NDA will be administered by the COR to the all-contract personnel within 10 calendar days of the entry on duty date. The completed form shall remain on file with the COR for purpose of administration and inspection.

Sensitive information as defined under the Computer Security Act of 1987, Public Law 100-235 is information not otherwise categorized by statute or regulation that if disclosed could have an adverse impact on the welfare or privacy of individuals or on the welfare or conduct of Federal programs or other programs or operations essential to the national interest. Examples of sensitive information include personal data such as Social Security numbers; trade secrets; system vulnerability information;

pre-solicitation procurement documents, such as statements of work; and information pertaining to law enforcement investigative methods; similarly, detailed reports related to computer security deficiencies in internal controls are also sensitive information because of the potential damage that could be caused by the misuse of this information. All sensitive information must be protected from loss, misuse, modification, and unauthorized access in accordance with DHS Management Directive 11042.1, DHS Policy for Sensitive Information and ICE Policy 4003, Safeguarding Law Enforcement Sensitive Information.”

Any unauthorized disclosure of information should be reported to ICE.ADSEC@ICE.dhs.gov.

1.2.5.7 EMPLOYMENT ELIGIBILITY

Each employee working on this contract will successfully pass the DHS Employment Eligibility Verification (E-Verify) program operated by U.S. Citizenship and Immigration Services (USCIS) to establish work authorization.

The E-Verify system is an Internet-based system operated by DHS USCIS, in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees. E-Verify represents the best means currently available for employers to verify the work authorization of their employees.

1.2.5.8 SECURITY MANAGEMENT

The Contractor shall appoint a senior official to act as the Corporate Security Officer. The individual will interface with the OPR-PSU through the COR on all security matters, to include physical, personnel, and protection of all Government information and data accessed by the Contractor.

The COR and the OPR-PSU shall have the right to inspect the procedures, methods, and facilities utilized by the Contractor in complying with the security requirements under this contract. Should the COR determine that the Contractor is not complying with the security requirements of this contract, the Contractor will be informed in writing by the Contracting Officer of the proper action to be taken in order to effect compliance with such requirements.

1.2.5.9 INFORMATION TECHNOLOGY SECURITY CLEARANCE

When sensitive government information is processed on Department telecommunications and automated information systems, the Contractor agrees to provide for the administrative control of sensitive data being processed and to adhere to the procedures governing such data as outlined in DHS MD 4300.1, Information Technology Systems Security. or its replacement. Contractor employees must have favorably adjudicated background investigations commensurate with the defined sensitivity level.

Contractor employees who fail to comply with Department security policy are subject to having their access to Department IT systems and facilities terminated, whether or not the failure results in criminal prosecution. Any person who improperly discloses sensitive information is subject to criminal and civil penalties and sanctions under a variety of laws (e.g., Privacy Act).

1.2.5.10 INFORMATION TECHNOLOGY SECURITY TRAINING AND OVERSIGHT

In accordance with Chief Information Office requirements and provisions, all contractor employees accessing Department IT systems or processing DHS sensitive data via an IT system will require an ICE issued/provisioned Personal Identity Verification (PIV) card. Additionally, Cybersecurity Awareness Training (CSAT) will be required upon initial access and annually thereafter. CSAT training will be provided by the appropriate component agency of DHS.

Contractor employees, who are involved with management, use, or operation of any IT systems that handle sensitive information within or under the supervision of the Department, shall receive periodic training at least annually in security awareness and accepted security practices, systems rules of behavior, to include Unauthorized Disclosure Training, available on PALMS or by contacting ICE.ADSEC@ICE.dhs.gov. Department contractor employees, with significant security responsibilities, shall receive specialized training specific to their security responsibilities annually.

The level of training shall be commensurate with the individual’s duties and responsibilities and is intended to promote a consistent understanding of the principles and concepts of telecommunications and IT systems security.

All personnel who access Department information systems will be continually evaluated while performing these duties. System Administrators should be aware of any unusual or inappropriate behavior by personnel accessing systems. Any unauthorized access, sharing of passwords, or other questionable security procedures should be reported to the local Security Office or Information System Security Officer (ISSO).

1.2.6 Employee Technical Qualifications

Employees or subcontractors performing Contract work involving the operation, maintenance or repair, inspection, or testing of any piece of equipment or system shall be trained and possess the knowledge, experience and skills pertinent to the equipment or system as demonstrated by a current training certificate from an equipment manufacturer or a certificate by an organization acceptable to the CO. Contractor personnel shall have CMMS skills sufficient to use a CMMS as described in 1.9.1.

All personnel or sub-contractor personnel shall possess all certifications and licenses required by Federal, state and local jurisdictions and National Fire Protection Association (NFPA) 72, National Fire Alarm Code, section 10.5, for equipment that they shall be operating, maintaining, repairing, inspecting or testing. At a minimum, a mechanic in each trade (e.g., electric, HVAC, plumbing) shall be a licensed journeyman grade in the local municipality in which they are working. All personnel under the team leader or sub-contractor personnel shall have the experience and skill set knowledge as described in the Service Contract Act (SCA) Directory of Occupations, Fifth Edition or later. For example, HVAC mechanics need to be as proficient as dictated by the 23410 and 23411 series and general maintenance mechanic shall be as proficient as dictated by the 23370 series.

1.2.7 Certifications

Copies of all certifications for Contractor employees shall be kept on-site and provided to the Government upon request. The Contractor shall provide to the CO and the COR documentation of the certificates of training, licenses, and permits for all new employees not later than seven calendar days prior to that person beginning work under the terms of this Contract.

1.2.7.1 Qualifications of Fire Alarm System Technicians

Technicians performing contract work involving the inspection, testing, and preventive maintenance or repair of fire alarm systems shall be certified by the National Institute for Certification in Engineering Technologies (NICET) and possess at least a NICET Level 2 (Associate Engineering Technician) in Fire Protection Engineering Technology, Fire Alarm Systems. The Contractor shall submit to the CO and the COR the NICET level certification number and expiration date for each field technician and inspector responsible for performing fire alarm system preventive maintenance and repair services required under the terms of this Contract.

Technicians modifying the programming software of the fire alarm system shall be factory trained and certified by the system manufacturer for the specific type and brand of fire alarm system being serviced. The Contractor shall submit to the CO and the COR the factory trained certification number and expiration date for each specific manufacturer’s equipment for each technician responsible for performing programming of the fire alarm system.

1.2.7.2 Qualifications of Water-Based Fire Suppression System Technicians Technicians performing contract work involving the inspection, testing, and preventive maintenance or repair of water-based fire suppression systems shall be certified by the National Institute for Certification in Engineering Technologies (NICET) and possess at least a NICET Level 2 (Associate Engineering Technician) in Fire Protection Engineering Technology, Inspection, and Testing of Water-Based Systems. The Contractor shall submit to the CO and the COR the NICET level certification number and expiration date for each field technician and inspector responsible for performing water-based fire suppression system PM and repair services required under the terms of this Contract.

1.2.7.3 Qualifications of Technicians for the following items:

Dry Chemical Extinguishing System, Wet Chemical Extinguishing System; Clean Agent Fire Extinguishing System; Halogenated Extinguishing System; Carbon Dioxide Extinguishing System;

Ventilation System Fire Extinguishing System; Smoke Control; Fire Damper; Smoke Damper;

Combination Fire/Smoke Damper; Fire-rated Door Assemblies; Smoke Door Assemblies; Portable Fire Extinguisher; Emergency and Standby Power; Emergency Lighting Equipment; and Exit Signage.

Technicians shall possess a current training certificate for inspecting, testing, and maintaining these components from an equipment manufacturer or a certificate by an organization acceptable to the CO.

The Contractor shall submit to the CO and the COR the certification document and expiration date, issued by the equipment manufacture or organization confirming the technician has been trained, for each field technician and inspector responsible for performing the inspection, testing, and maintenance of such systems/equipment under the terms of this Contract.

1.2.7.4 Deleted

1.2.8 Employee Training

The Contractor shall submit a training program within 45 days of award for the COR approval to ensure employees working in a Federal building have the experience, knowledge, skills, and abilities to perform the work required by this PWS. The plan shall address all initial and annual training requirements outlined in the PWS. Employees shall not perform duties under this contract until they have successfully completed all initial training. The Contractor is responsible for ensuring that all personnel meet the initial training requirements and continuing training requirements. The Contractor shall maintain training records for each employee. The records shall include, at a minimum, the monthly and yearly training hours, type of training, date and location of training, and name of the instructor. The Contractor shall document training, provide documentation, and certify compliance to the CO and the COR.

An orientation for Contractor employees, provided by ICE, is required before commencing work in the facility. Additional training for employees to complete the necessary requirements of the contract is the responsibility of the Contractor to include a 40-hour continuing refresher training annually.

1.2.8.1 ICE Training

All employees must have the training listed below. Any remuneration (pay) due Contractor employees in accordance with Department of Labor regulations for any training time is the responsibility of the Contractor. Failure of any Contractor employee to successfully complete training is enough reason to disqualify him or her from duty. All training material must be submitted for review and approval by the Contracting Officer prior to use.

Employees must complete the following list of basic training subjects on an annual basis. The course title is followed by the minimum hours of training for that subject. The following training will be provided by the Government, as scheduled. The Contractor is responsible for ensuring its employees meet the training requirements specified below. Where Contractor employees are unable to attend ICE training, the Contractor still shall ensure the training requirements are met. All employees shall undergo an Initial New Employee Orientation training provided by the facility Training Unit. The Contract PM shall assure every employee receives this training prior to assuming his/her duties. The COR shall be notified upon completion of the required courses. Failure to successfully complete the following training is enough reason to disqualify him or her from duty:

a. Security Procedures and regulation - 2HRS

b. Key Control and tool control - 2HRS

c. Safety Procedures - 2HRS

d. All Fire and Emergency Procedures - 2HRS

e. Sexual Harassment and misconduct awareness and code of ethics-2HRS

f. First Aid - 4HRS

g. CPR - 4HRS

h. Blood-borne Pathogens - 2HRS

i. PREA Training – Sections 115.31 and 115.32

1.2.8.2 Asbestos Awareness Training

The Contractor shall ensure that all employees receive asbestos training and refresher training in accordance with 40 C.F.R part 763 and 29 C.F.R. part 1910. The Contractor shall follow all instructions for each asbestos class job as outlined in 29 C.F.R. part 1910. The training shall be conducted within 60 calendar days of the contract award date. The Contractor shall submit written certification to the CO and the COR within five calendar days of the completion of training.

1.2.8.3 Re-Tuning Training

The Contractor shall ensure that HVAC Mechanics, and Control Technician employees, including replacement workers, receive Building Re-Tuning Training (a five (5) to six (6) hour online course) and refresher training every two years. The training shall be conducted, within 60 calendar days of the Contract performance start date. The Contractor shall submit written certification to the CO and the COR within five (5) calendar days of the completion of training for each employee identified above.

1.2.8.4 Lead Awareness Training

The Contractor shall ensure that all employees, including replacement workers, receive lead awareness training and refresher training in accordance with 29 CFR 1910.1025(l) (1) (i). The training shall be conducted within 60 calendar days of Contract performance start date. The Contractor shall submit written certification to the CO or the COR within five (5) calendar days of the completion of training.

1.2.8.5 Other Training

a) Aerial booms (ANSI)

b) Forklifts

c) Lock out Tag Out

d) Chemical handling

e) Confined spaces

f) Fire Safety

g) Slip and Falls

h) Spill Prevention, Control, and Countermeasure (SPCC)

Annual refresher training will consist of 24 hours and shall encompass all the above subjects. The Contractor shall submit written certification to the CO or the COR within five (5) calendar days of the completion of training.

1.2.8.6 Education Requirements and Certifications

All HVAC personnel designated to operate, maintain, or repair, or any combination of HVAC equipment or systems shall possess one or more of the following certifications:

a. North American Technician Excellence (NATE) HVAC Service Technician Certification

b. HVAC Excellence Professional Level Certification

c. UA Star HVAC Mastery Certification

All HVAC personnel designated, to operate, maintain, and or repair, or any combination of HVAC equipment or systems shall maintain a minimum of 16 hours of continuing education per year from either NATE, HVAC Excellence, or UA Star recognized provider program. The Contractor shall submit written certification to the CO and the COR.

An acceptable alternative to the above-mentioned certifications is a HVAC/R Diploma or HVAC/R Certification from a school that has achieved Programmatic Accreditation from one of the following four agencies:

a. HVAC Excellence

b. PAHRA (Partnership for Air-Conditioning, Heating, Refrigeration Accreditation)

c. International Association for Continuing Education and Training (IACET)

d. The Association of Technology, Management and Applied Engineering (ATMAE)

Additionally, the required 16 hours of annual continuing education for all HVAC/R personnel may be from a program recognized by the four above-mentioned organizations.

1.2.8.7 CMMS Training

The Contractor shall ensure that all staff and replacement staff including United States Government personnel (USG) personnel using the CMMS, or their COTS solution, receives training. The training shall be completed during Contractor’s inbound transition period. The Contractor shall submit written certification to the CO and COR within five (5) business days of the completion of training for each employee who uses the CMMS.

1.2.8.8 Federal Buildings Personnel Training Act of 2010

The Contractor shall provide training to and certify the demonstration of core competencies for, non- Federal personnel as required by the Act. Contractor shall submit written certification to the CO and COR within five (5) business days of the completion of training.

1.2.9 Appearance

Contractor personnel shall present a neat and professional appearance and be easily recognized. This shall be accomplished by wearing uniforms bearing the name of the company and employee name.

Uniforms shall be regularly laundered, consistent among personnel classifications, and maintained presentable during all working hours.

1.2.10 Standards of Conduct

The Contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity and shall be responsible for taking disciplinary action with respect to its employees, as necessary. The Contractor is responsible for ensuring that its employees do not disturb papers on desks, open desk drawers or cabinets, or use Government telephones, except as authorized. Each employee must adhere to standards of behavior that reflect favorably on his or her employer and the Federal Government. Smoking is only allowed in designated areas on the property and no smoking is allowed within facility buildings. Contractor’s employees shall comply with all applicable Government regulations, policies, and procedures (e.g., fire, safety, sanitation, environmental protection, security, “off limits” areas, wearing of parts of DHS uniforms, and possession of weapons) when visiting or working at Government facilities. The Contractor shall ensure Contractor employees conduct shall not reflect discredit on the United States or the Department of Homeland Security. The Project Manager shall ensure Contractor employees understand and abide by Department of Homeland Security established rules, regulations and policies concerning safety and security.

The Contractor shall develop standards of employee conduct and specific disciplinary actions which are consistent with the Federal Standards of Conduct, 5 CFR part 2635. The Contractor shall hold the employees accountable for conduct based on these standards.

The Contractor shall provide all employees with a copy of their company’s Standard of Conduct guidelines. All employees must certify in writing that they have read and understood these rules. A record of this certificate must be provided to the COR prior to the employees beginning work under this contract.

The Contractor shall report all violations or attempted violations of the standards of conduct (referred to in this section) or any criminal activity to his/her COR or his/her designee. Violations may require the employee’s dismissal. Failure on the part of the Contractor to report a known violation or to take appropriate disciplinary action against offending employee or employees shall subject the Contractor to appropriate action including termination of the contract for default.

1.2.10.1 Removal from Contract Work

The Government may direct the Contractor to remove any Contractor employee from ICE facilities for misconduct, security reasons, or who has/have been disqualified for being unfit to perform their required duties as determined by the COR or CO. Removal does not relieve the Contractor of the responsibility to continue providing the services required under the PWS requirement.

When any employee is removed from duty under these circumstances, the Contractor shall revoke his/her identification credentials as necessary and properly complete any required dispositions. The Contractor shall immediately notify the COR when the employee is removed from duty.

Disqualifying information includes but is not limited to:

a) Conviction of a felony, a crime of violence, or a serious misdemeanor.

b) Possessing a record of arrests for continuing offenses.

c) Falsification of information entered on suitability forms.

A determination of being unfit for duty may be made from, but is not limited to, incidents involving the most immediately identifiable types of misconduct or delinquency as set forth below:

a) Violation of the Rules and Regulations Governing Detention Facilities set forth in ICE Publication entitled, "Detention Officer Handbook".

b) Neglect of duty, including sleeping while on duty, loafing, unreasonable delays, or failures to carry out assigned tasks, conducting personal affairs during official time, and refusing to render assistance or cooperate in upholding the integrity of the security program at the work sites.

c) Falsification of unlawful concealment, removal, mutilation, or destruction of any official documents or records, or concealment of material facts by willful omissions from official documents or records.

d) Theft, vandalism, immoral conduct, or any other criminal actions.

e) Selling, consuming, or being under the influence of intoxicants, drugs, or substances which produce similar effects.

f) Unethical or improper use of official authority or credentials.

g) Unauthorized use of communication equipment or Government property.

h) Misuse of weapons.

i) Violations of security procedures or regulations.

j) Recurring tardiness.

k) Possession of alcohol or illegal substances while on duty.

l) Repeated failure to comply with visitor procedures as determined by the COR.

m) Failures to maintain acceptable level of proficiency or fulfill training requirements.

n) Violation of the Conduct on Federal Property, 41 CFR 101-20.408

o) ICE may require the Contractor to remove, suspend or reassign any employee under this contract if it is determined that the employee is no longer able to meet the physical and/or mental health requirements of this contract.

Employees removed under this contract cannot be employed on any other ICE contract.

The Contractor shall immediately notify the COR of any employee(s) terminations, suspensions, resignations, or any other adverse personnel actions taken for any reason concerning persons employed under this contract.

1.2.11 Lost and Found

It is the responsibility of the contractor to ensure that all items of personal or monetary value found by the Contractor’s employees are turned in to the COR or an ICE supervisor no later than the next workday.

1.2.12 Recording Presence

Each Contract employee shall sign in when arriving and departing the facility daily and follow card access requirements as directed by the COR. The Contractor shall accumulate GSA Form 139 (Record of Time of Arrival and Departure from Building) or other designated form for use in recording presence each calendar week and certify in writing on each form that the information shown is true and correct within 5 calendar days of the end of the work week. The Contractor shall provide copies of these records to the CO or the COR upon request.

1.2.13 Personal Identity Verification Requirements

Homeland Security Presidential Directive 12 (HSPD-12) "Policy for a Common Identification Standard for Federal Employees and Contractors" requires that the federal government enhance security, efficiency, reduce identity fraud and protect personal privacy by issuing a standard form of identification to all federal employees and Contractors. The HSPD-12 compliant PIV credential is the new standard ID issued to all federal employees and Contractors.