Attachment 0001 PWS - W91CRB-20-R-5018.pdf

Performance Work Statement (PWS)

Communications Equipment, Services and Training

Foreign Military Sales (FMS) Cases:

IQ-B-ADU and IQ-B-ZCA

13 May 2020 Prepared by

Prepared by the United States Army Communications Electronics Command (CECOM)

Security Assistance Management Directorate (SAMD) Aberdeen Proving Grounds, Maryland

Table of Contents

1.0 Scope

1.1 General Scope

1.2 Scope by Phase

2.0 Applicable Documents

2.1 Military Standards

2.2 Commercial Standards

3.0 Customer Requirements

3.1 Requirements for Hardware, Software and Materials

3.2 Requirements for Services

3.3 Requirements for Training

4.0 General Requirements

4.1 Specialized Experience

4.2 Requirements for Personnel

4.3 Requirements for Program Management

4.4 Requirements for Risk Management

4.5 Requirements for Technical Management, Testing and Acceptance

4.6 Requirements for Warranty

4.7 Requirements for Security and Operational Security (OPSEC)

4.8 Requirements for Item Unique Identification (IUID)

4.9 Requirements for Packaging

4.10 Requirements for Safety Engineering

4.11 Procurement New Production

4.12 Procurement Contracting Officer

4.13 Common Access Card (CAC) Security Requirements when CACs are Required

4.14 Non-CAC access to a Department of Defense Facility or Installation

4.15 Travel and Life Support

4.16 Contract Requiring Performance or Delivery in a Foreign Country

4.17 Equipment Delivery Documentation

4.18 Services Delivery Documentation

4.19 Intellectual Property Clauses

Appendix A Equipment Specifications

Site Survey Report Template

Certificate of Completion Form

Services Completion Verification Form

1.0 Scope

1.1 General Scope

This document describes work to be performed by the Contractor to deliver Network Operations Center (NOC) Equipment, Software Licenses, Extended Warranty coverage, and to provide Installation Services, Support Services and Training under Foreign Military Sales (FMS) cases IQ-B-ADU and IQ-B-ZCA for the country of Iraq.

The word Government in this document refers to the United States Government. The word country in this document refers to the FMS Customer(s). This acquisition supports two FMS cases under a consolidated contract. This contract will be a Firm Fixed Price (FFP) contract.

1.2 Scope by Phase

The Network Operations Centers (NOC) will be delivered and installed in two phases as turn-key solutions with classroom training occurring in parallel with each required NOC installation. Phase 1 will occur during the base period. Phase 2 will occur during the option period that is at the government’s discretion to exercise or not via a modification. Two NOCs will be delivered under this PWS; one (1) semi-transportable system as part of Phase 1, and one (1) backup system installed in a fixed location within Baghdad, Iraq as part of Phase 2. Phase 1 training will take place in Iraq during the base period and the Phase 2 training will take place in Lebanon during the option period.

1.2.1 Phase 1 Scope Summary

The scope for Phase 1 is as follows:

a. Conduct one in-country site survey.

b. Supply, integrate and test a containerized turn-key NOC with all components and the power supply system; to be conducted in the Continental United Sates

(CONUS).

c. Install and integrate the containerized NOC and all associated equipment with Government furnished networks in Iraq.

d. Provide Field Service Representatives to support all aspects of installation, integration and configuration of the NOC.

e. Propose, supply and install all training lab equipment to be used in conducting all in-country training.

f. Conduct classroom training in Iraq.

g. Conduct On the Job training in conjunction with the NOC installation.

h. Supply 10% spares for all specified equipment.

i. Provide extended warranty coverage for specified NOC equipment.

1.2.2 Phase 2 Scope Summary

The scope for Phase 2 is as follows:

a. Conduct one in-country site survey.

b. Supply and install a Backup NOC at a fixed site location in Baghdad, including all components, cables and ancillary hardware with connection to and integration with the Phase 1 NOC.

c. Integrate the Backup NOC with Government furnished networks in Iraq.

d. Supply and install an Internet Protocol (IP) microwave Gigabit radio system to connect the two NOCs.

e. Provide Field Service Representatives to support all aspects of installation, integration and configuration of the NOC.

f. Conduct classroom training in Lebanon.

g. Conduct On the Job training in conjunction with the NOC installation.

h. Provided extended warranty coverage for specified NOC equipment.

1.2.3 Period of Performance

The Period of Performance for each period, base and option, is 18 months with 36 months warranty period to commence after each period ends.

2.0 Applicable Documents

2.1 Military Standards

MIL-STD-130N with Change 1

Identification Marking of U.S. Military Property

MIL-STD-129R Military Marking for Shipment and Storage MIL-STD-882E System Safety

DoD Directive 5230.11 Disclosure of Classified Military Information to Foreign Governments and International Organizations

AR 25-2 Information Management, Information Assurance AR 190-13 The Army Physical Security Program AR 380-10 Foreign Disclosure and Contacts with Foreign Representatives AR 381-12 Threat Awareness and Reporting Program AR 525-13 Antiterrorism AR 525-28 Personnel Recovery AR 530-1 Operations Security AR 715-9 Operational Contract Support Planning and Management

Army Directive 2014-05 Policy and Implementation Procedures for Common Access Card Credentialing and Installation Access for Uncleared Contractors

DoD 8570.01-M Cyber Workforce Management Program

2.2 Commercial Standards

ISPM 15 Guidelines for Regulating Wood Packaging Material in International Trade

ASTM D 3951-15 Standard Practice for Commercial Packaging

3.0 Customer Requirements

3.1 Requirements for Hardware, Software and Materials

3.1.1 Phase 1 Hardware, Software and Materials Requirements

3.1.1.1 Phase 1 NOC Hardware

The Contractor shall procure and deliver the following NOC equipment for Phase 1 according to the models, descriptions, and quantities listed in Appendix A:

a. Cisco Nexus 7000 Series For Data Aggregation, 1 package

b. Cisco Router For DMVPN, 1 package

c. Cisco Call Manager, 1 package

d. Cisco Firewall, 1 package

e. Cisco Firewall, 1 package

f. Cisco Firewall Management Console, 1 package

g. Cisco Email Security Appliance (ESA), 1 package

h. Cisco Web Security Appliance (WSA), 1 package

i. Cisco Identity Services Engine (ISE), 1 package

j. Cisco – UCS, 1 package

k. Dell EMC (Trademark) - Storage Server (200 TB), 1 package

l. DC Integrated Information Technology Module (SmartShelter), 1 package

m. Generator, 1 each

n. Automatic Transfer Switch, 1 each

o. Power Cable Feeder, 1 each

3.1.1.2 Phase 1 Training Lab Equipment

The Contractor shall propose and deliver a training lab package to include all hardware, materials and software required to conduct all training in Iraq. This includes all equipment, computers, training aids, display equipment, software and other materials as required in section 3.3.2. The Contractor shall propose exportable hardware, software and materials and list nomenclature, type, make, model and quantity for all proposed items.

3.1.1.3 Phase 1 NOC Software Licenses

The Contractor shall procure and deliver the following software licenses:

a. SolarWinds, Solar Winds Network Performance Monitor Unlimited Devices, 1 each

b. Microsoft, Windows Server 2016 Standard Edition, 100 each

c. Microsoft, Exchange Server 2016 Enterprise edition, 100 each

d. Symantec, Symantec Ghost Suit 3.2 (1 Server License with 2000 Managed

Clients), 1 each

e. Microsoft, Microsoft system Center 2016 Data Center Edition, 1 each

3.1.1.4 Phase 1 NOC Installation Materials

The Contractor shall propose and deliver an installation materials package required to make the Phase 1 NOC functional and operational. Installation materials include but are not limited to cables, trays, racks, ties and connectors. The Contractor shall propose exportable materials and list nomenclature, type, make, model and quantity for all proposed items.

3.1.1.5 Phase 1 Technical Manuals

The Contractor shall procure one each of the following Commercial off the shelf (COTs) technical manuals in English and deliver the manuals in Hard Copy and Digital Format in accordance with CDRL J001 Commercial Off-The-Shelf (COTS) Manuals and Associated Supplemental Data:

a. Cisco Nexus 7000 Series

b. Cisco Router

c. Cisco Call Manager

d. Cisco Firewall

e. Cisco Firewall Management Console

f. Cisco Email Security Appliance

g. Cisco Web Security Appliance

h. Cisco Identity Services Engine

i. Cisco UCS

j. EMC-Storage Server

3.1.1.6 Phase 1 Spare Parts

The Contractor shall procure and deliver 10% spares for the following equipment:

a. Cisco UCS Blade Servers

b. EMC Storage Server

c. Hard Disks

d. Fans

e. Power Supplies

f. RAM

3.1.2 Phase 2 Hardware, Software and Materials Requirements

3.1.2.1 Phase 2 NOC Hardware

The Contractor shall procure and deliver the following equipment for Phase 2 according to the models, descriptions, and quantities listed in Appendix A:

a. Cisco Nexus 7000 Series For Data Aggregation, 1 package

b. Cisco Router For DMVPN, 1 package

c. Cisco Firewall (Internal Network), 1 package

d. Cisco Firewall (External Network), 1 package

e. Cisco Firewall Management Console, 1 package

f. Cisco Email Security Appliance (ESA), 1 package

g. Cisco Web Security Appliance (WSA), 1 package

h. Cisco Identity Services Engine (ISE), 1 package

i. Cisco – UCS, 1 package

j. EMC - Storage Server (200 TB), 1 package

3.1.2.2 Phase 2 NOC Software Licenses

3.1.2.2.1 Cisco Phone Software License

The Contractor shall procure and deliver the Cisco Phone License, CUWL Professional License, 500 each.

3.1.2.2.2 Additional Software Licenses

The Contractor shall propose and deliver a software license package with all additional licenses required to make the Phase 1 NOC functional and operational with the Phase 2 NOC. The Contractor shall propose exportable software and list nomenclature, type, make, model and quantity for all proposed items.

3.1.2.3 Phase 2 NOC Installation Materials

The Contractor shall propose and deliver an installation materials package required to make the Phase 2 NOC functional and operational. Installation materials include but are not limited to cables, trays, racks, ties and connectors. The Contractor shall propose exportable materials and list nomenclature, type, make, model and quantity for all proposed items.

3.1.2.4 IP Microwave Gigabyte radio hardware

The Contractor shall propose and deliver an IP microwave Gigabit radio hardware package to connect the two NOCs to work in parallel with the Fiber Optic Cable and provide redundancy. The Contractor shall propose exportable hardware and materials and list nomenclature, type, make, model and quantity for all proposed items.

3.1.2.5 Additional Hardware

The Contractor shall propose and deliver a hardware package with all additional hardware required to make the Phase 1 NOC functional and operational with the Phase 2 NOC. The Contractor shall propose exportable hardware and list nomenclature, type, make, model and quantity for all proposed items.

3.2 Requirements for Services

3.2.1 Site Survey Requirements

The Contractor shall conduct one site survey in Baghdad, Iraq for each phase. The Contractor shall obtain or generate any site and facility drawings required for the in-country installation and integration. Any site deficiencies and site preparation actions that the End User will need to perform shall be documented. These drawings, site survey findings and the information gathered from the site survey shall be summarized and submitted with the template provided in Appendix B and CDRL F001.

3.2.2 Installation Service Requirements

3.2.2.1 CONUS Installation Service Requirements

The Contractor shall install all required Phase 1 equipment and materials into the Contractor provided DC Integrated IT Modular SmartShelter. The Contractor shall integrate all installed equipment with all Phase 1 hardware and materials, install all Phase 1 software, and configure all software and equipment with baseline configurations prior to the start of Factory Acceptance Test (FAT) as outlined in section

4.4.3. The Contractor’s installation services shall include the connection of the Generator and Automatic Transfer Switch in conjunction with a simulated national power source.

3.2.2.2 In-Country Installation Service Requirements

3.2.2.2.1 Phase 1 In-Country Installation Services

3.2.2.2.1.1 NOC Installation

The Contractor shall install the containerized NOC at the identified site once the system has been shipped to Iraq after completion of FAT. The Contractor’s in-country installation services shall include the installation and connection of the Generator and the Automatic Transfer Switch in conjunction with the national power source. All NOC components shall be powered by this power generation system.

3.2.2.2.1.2 Training Lab Installation

The Contractor shall install the training lab package proposed and delivered under this contract at the Iraq Defense Network NOC Classrooms in Baghdad, Iraq. The

Contractor shall also configure all equipment and load all training materials on tablets so that it can be used to conduct the required in-country training.

3.2.2.2.2 Phase 2 In-Country Installation Services

The Contractor shall install all Phase 2 equipment and materials at the identified site once the system has been shipped to Iraq after completion of FAT. The Contractor shall also install, configure and connect the Microwave Gigabit Radios and antennas at both NOC sites to provide backup connectivity between both NOC sites on existing towers provided by the FMS Customer.

3.2.3 Integration Service Requirements

After each Phase of installation, the Contractor shall integrate the newly delivered systems, including all equipment and software with the Government of Iraq’s existing equipment and networks. The Contractor shall ensure that all integration efforts are coordinated with Iraq to take place in a way that has minimal or no impact on continuing operations.

3.2.4 Field Service Representative Service Requirements

For Each Phase, the Contractor shall provide Field Service Representative (FSR) support for a period of six (6) months. The Contractor shall provide:

a) One (1) System FSR

b) One (1) Network FSR

The FSR shall provide all engineering and logistics support for the maintenance and sustainment of the Primary and Backup NOCs, starting at the conclusion of the system SAT. The Contractor shall provide FSR support to include hardware repair, software maintenance, configuration management and updates, site support at the Iraqi sites, engineering technical support, interconnection support and help desk services. The FSRs shall provide support services including operations and maintenance of the NOC software and equipment to ensure optimal performance and provide troubleshooting and first, second, and third level technical support. The FSRs shall work the normal local host country workweek of Sunday-Thursday, 8AM to 4PM local time, but shall be available on an on-call basis during all Iraqi duty hours. The FSRs shall work with the operations team in developing processes and procedures for system troubleshooting.

The work location of the FSRs is at the Iraqi site, to be determined following contract award, but the Contractor shall be able to travel as needed. The FSRs shall also support MoD personnel with transitioning data and applications from existing Iraqi systems to the delivered and installed NOCs. The FSRs shall oversee failover procedures should the NOC have to be cutover during the FSR support period. The Contractor shall update the Configuration Documentation with any configuration changes made during the FSR’s performance period in accordance with CDRL D001, System/Subsystem Design Description (SSDD).

3.2.5 Extended Warranty and SmartNet Product Support

The Contractor shall deliver three years of extended warranty coverage and/or SmartNet Support for all of the following equipment delivered under each respective phase:

3.2.5.1 Phase 1 NOC Equipment

a. Cisco Nexus 7000 Series For Data Aggregation

b. Cisco Router For DMVPN

c. Cisco Call Manager

d. Cisco Firewall (Internal Network)

e. Cisco Firewall (External Network)

f. Cisco Firewall Management Console

g. Cisco Email Security Appliance (ESA)

h. Cisco Web Security Appliance (WSA)

i. Cisco Identity Services Engine (ISE)

j. Cisco UCS

k. EMC - Storage Server (200 TB)

l. DC Integrated Information Technology Module (SmartShelter)

3.2.5.2 Phase 2 NOC Equipment

a. Cisco Nexus 7000 Series For Data Aggregation

b. Cisco Router For DMVPN

c. Cisco Firewall (Internal Network)

d. Cisco Firewall (External Network)

e. Cisco Firewall Management Console

f. Cisco Email Security Appliance (ESA)

g. Cisco Web Security Appliance (WSA)

h. Cisco Identity Services Engine (ISE)

i. Cisco UCS

j. EMC - Storage Server (200 TB)

Extended Warranty: The Contractor shall provide extended warranty coverage to commence after the standard warranty period ends for the EMC Storage Server and the DC Integrated Information Technology Module (SmartShelter).

SmartNet Support: The Contractor shall provide SmartNet support to commence after each Phase of Systems Acceptance Testing for all Cisco equipment. The Contractor shall register all the SmartNet Support agreements to the Iraq Ministry of Defense.

After contract award, The Government will provide the Contractor with product support registration details required to complete SmartNet Support registration (i.e. Iraq point of contact name and email address).

3.3 Requirements for Training

3.3.1 General Training Requirements

The Contractor shall provide for all required in-country and regional training a training plan, training materials and post training documents with CDRL C001 to include the following:

a. A schedule for each course

b. A list of the required materials for each course

c. A detailed course overview for each course

d. Syllabi for all courses

e. Details and schedule for the certification exam, if applicable

f. A digital and printed copy of all training materials

g. Video recording of all training courses conducted

h. Training Certificates of Completion

i. Student exam results for all tests/exams taken

Training weeks are Sunday through Thursday and each training day consists of six (6) training hours. The Contractor shall provide appropriate breaks for each training day.

The Contractor shall install all training materials and student manuals on tablets that shall be provided to the students as a take home reference. The Contractor shall provide all training materials in English and conduct all training in English. The Contractor shall video record all training and shall provide copies of the video in a common digital video format with CDRL C001. The Contractor shall provide to each enrolled student Certification vouchers for all training courses leading to or resulting in Certifications as specified in this PWS. If Certifications are not available for any of the required courses in this PWS, the Contractor shall issue with CDRL C001 a signed Training Certificate of Completion to each student successfully completing each course. The Contractor shall include the following in the Training Certificate of Completion: the student’s name, training course title, number of training hours, date and training location.

In cases where a specified course or exam is retired, announced for retirement, obsolete, or otherwise no longer available, the contractor shall inform the Government and propose a replacement following the event prompting the change in accordance with CDRL C001. The contractor shall teach all courses as requested until the Government approves any change proposed in this way.

3.3.2 Phase 1 In-Country Training Requirements

The Contractor shall conduct In-Country Network, System and Frequency Management training courses during Phase 1 at the Iraq Defense Network NOC in

Baghdad, Iraq. The Contractor shall conduct Phase 1 in-country training in three sub-phases with three courses in each sub-phase, to be conducted one sub-phase after the other. The Government will specify the breakout of the courses per sub-phase after contract award. The Contractor shall provide training to eight (8) students and conduct training for up to five (5) days for each of the following training courses:

3.3.2.1 Microsoft Exchange Server

The Contractor shall provide the Microsoft course 20345-1A, Administering Microsoft Exchange Server 2016. The Contractor shall provide students who attend this course with a voucher for the Microsoft 70-345 exam, Designing and Deploying Microsoft Exchange Server 2016.

3.3.2.2 Microsoft Certified Solutions Associate (MCSA): Server

The Contractor shall provide the following courses as the MCSA: Server training consisting of the following:

3.3.2.2.1 Installation, Storage and Compute with Windows Server 2016

The Contractor shall provide Microsoft Course 20740, Installation Storage and Compute with Windows Server 2016. The Contractor shall provide students who attend this course with vouchers for the Microsoft 70-740 exam.

3.3.2.2.2 Networking with Microsoft Server 2016

The Contractor shall provide Microsoft Course 20741, Networking with Microsoft Server 2016. The Contractor shall provide students who attend this course with vouchers for the Microsoft 70-741 exam.

3.3.2.2.3 Identity with Microsoft Server 2016

The Contractor shall provide Microsoft Course 20742, Identity with Microsoft Server 2016. The Contractor shall provide students who attend this course with vouchers for the Microsoft 70-742 exam.

3.3.2.3 Dell EMC Information and Storage Management

The Contractor shall provide the Dell EMC Information and Storage Management Course Version 3. The Contractor shall provide students who attend this course with vouchers for the Dell EMC Certified Associate (DECA)-Information and Storage Management (ISM) E05-001 exam.

3.3.2.4 CCNA Security: Implementing Cisco Network Security

The Contractor shall provide the IINS 3.0 course. The Contractor shall provide students who attend this course with vouchers for the Cisco 210-260 Exam.

3.3.2.5 CCNA Route and Switch: Interconnecting Cisco Networking Devices

The Contractor shall provide the ICDN: Accelerated course. The Contractor shall provide students who attend this course with vouchers for the Cisco 200-125 Exam.

3.3.2.6 CCNA Data Center Courses

The Contractor shall provide the following CCNA Data Center Courses:

a. Introducing Cisco Data Center Networking

b. Introducing Cisco Data Center Networking Technology

The Contractor shall provide students who attend these courses with vouchers for the Cisco 200-150 and 200-155 Exams.

3.3.2.7 Basic Radio Frequency Planning

The Contractor shall provide a course that provides students the basic understanding of frequency planning and spectrum management. This course should present a wide range of material to introduce those new to the spectrum management and frequency planning arena with the basic concepts of frequency management and to familiarize students with the latest tools, techniques, methods, trends, and issues related to spectrum and frequency planning in a country like Iraq.

3.3.2.8 Advanced Frequency Spectrum Management

The Contractor shall provide an advanced course on Frequency Spectrum Management with a more advanced understanding of frequency planning and spectrum management IAW the International Telecommunications Union. Emphasis should be on the use of spectrum management tools like Spectrum XXI.

3.3.2.9 Red Hat Linux

The Contractor shall provide the following Red Hat Linux courses:

a. Red Hat Systems Administration I

b. Red Hat Systems Administration II

The Contractor shall provide all students who attend these courses with vouchers for the Red Hat Certified System Administrator EX200-RHCSA Exam.

3.3.3 Phase 2 Regional Training Requirements

3.3.3.1 Training Courses

The Contractor shall conduct Regional VSAT and Network training courses in Lebanon during Phase 2. The Contractor shall conduct Phase 2 regional training in three sub-phases with four courses in each sub-phase, to be conducted one sub-phase after the other. The Government will specify the breakout of the courses per sub-phase after contract award. The Contractor shall conduct all regional training at certified training locations that have all the equipment required for instruction and practical exercises and exams. The Contractor shall provide training to six (6) students and conduct training for up to five (5) days for each of the following training courses:

3.3.3.1.1 Microsoft Exchange Server

The Contractor shall provide the following courses as part of the Microsoft Exchange Server Regional Training:

3.3.3.1.1.1 Designing and Deploying Microsoft Exchange Server 2016

The Contractor shall provide Microsoft course 20345-2, Designing and Deploying Microsoft Exchange Server 2016. The Contractor shall provide students who attend this course vouchers for the Microsoft 70-345 exam, Designing and Deploying Microsoft Exchange Server 2016.

3.3.3.1.1.2 Symantec Ghost Solution Suite 3.0

The Contractor shall provide a training course on the Symantec Ghost Solution Suite 3.0.

3.3.3.1.1.3 Cisco Securing the Web

The Contractor shall provide a training course on securing the web with Cisco Web Security Appliance.

3.3.3.1.2 Virtualization

The Contractor shall provide the following Virtualization Courses:

3.3.3.1.2.1 Installing Cisco Unified Computing on Unified Computing System

The Contractor shall provide a course on Installing Cisco Unified Computing on a Unified Computing System in a Virtualized Environment.

3.3.3.1.2.2 VSphere Professional Data center Virtualization.

The Contractor shall provide the VSphere Professional Data center Virtualization course.

3.3.3.1.2.3 VMware vSphere Install, Configure, Manage plus Optimize Scale and Fast Track (6.5)

The Contractor shall provide the official VMware vSphere Install, Configure, Manage plus Optimize, Scale and Fast Track (6.5) course. The Contractor shall provide all students who attend all three Virtualization courses vouchers for the VMware Certified Professional—Data Center Virtualization Exam.

3.3.3.1.3 Data Storage Management

The Contractor shall provide the following Data Storage Management Courses:

a. EMC VNX™ Unified Storage Management

b. EMC Storage Area Network (SAN) Management

3.3.3.1.4 Cisco CCNP Security

The Contractor shall provide the following Cisco CCNP Security Courses:

3.3.3.1.4.1 Implementing Cisco Edge Network Security Solutions

The Contractor shall provide a course on Implementing Cisco Edge Network Security Solutions. The Contractor shall ensure that this course will help students prepare for the Cisco Certified Network Professional (CCNP) Security Implementing Cisco Edge Network Security Solutions Exam. The Contractor shall provide all students who attend this course vouchers for the Cisco CCNP 300-206 SENSS examination.

3.3.3.1.4.2 Implementing Cisco Secure Access Solutions

The Contractor shall provide a course on Implementing Cisco Secure Access Solutions. The Contractor shall ensure that this course will help students prepare for the Cisco Certified Network Professional (CCNP) Security Implementing Cisco Secure Access Solutions Exam. The Contractor shall provide all students who attend this course vouchers for the Cisco CCNP 300-208 SISAS examination.

3.3.3.1.4.3 Implementing Cisco Secure Mobility Solutions

The Contractor shall provide a course on Implementing Cisco Secure Mobility Solutions. The Contractor shall ensure that this course will help students prepare for the Cisco Certified Network Professional (CCNP) Security Implementing Cisco Secure Mobility Solutions Exam. The Contractor shall provide all students who attend this course vouchers for the Cisco CCNP 300-209 SIMOS examination.

3.3.3.1.4.4 Implementing Cisco Threat Control Solutions

The Contractor shall provide a course on Implementing Cisco Threat Control Solutions.

The Contractor shall ensure that this course will help students prepare for the Cisco Certified Network Professional (CCNP) Security Implementing Cisco Threat Control Solutions Exam. The Contractor shall provide all students who attend this course vouchers for the Cisco CCNP 300-210 SITCS examination.

3.3.3.1.5 CCNP Routing and Switching

The Contractor shall provide the following Cisco CCNP Routing and Switching courses:

3.3.3.1.5.1 Implementing Cisco IP Routing (ROUTE)

The Contractor shall provide a course on Implementing Cisco IP Routing. The Contractor shall ensure that this course will help students prepare for the Cisco Certified Network Professional (CCNP) Routing Exam. The Contractor shall provide all students who attend this course vouchers for the Cisco CCNP 300-101 Route examination.

3.3.3.1.5.2 Implementing Cisco IP Switched Networks (SWITCH)

The Contractor shall provide a course on Implementing Cisco IP Switched Networks.

The Contractor shall ensure that this course will help students prepare for the Cisco Certified Network Professional (CCNP) Switching Exam. The Contractor shall provide all students who attend this course vouchers for the Cisco CCNP 300-115 Switch examination.

3.3.3.1.5.3 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT)

The Contractor shall provide a course on Troubleshooting and Maintaining Cisco IP Networks. The Contractor shall ensure that this course will help students prepare for the Cisco Certified Network Professional (CCNP) Troubleshooting Exam. The Contractor shall provide all students who attend this course vouchers for the Cisco CCNP 300-135 Troubleshoot examination.

3.3.3.1.5.4 CIERS1 Cisco expert level Training for CCIE Routing and Switching v5.0

The Contractor shall provide a course on CIERS1 Cisco expert level Training for CCIE Routing and Switching v5.0. The Contractor shall ensure that this course will help students prepare for the CCIE R&S v5.0 practical Exam. The Contractor shall provide all students who attend this course vouchers for the Cisco Certified Internetwork Engineer (CCIE) written CCIE R&S 400-101 and Lab Examinations.

3.3.3.1.6 CCNP for Data Centers

The Contractor shall provide the following CCNP for Data Centers courses:

3.3.3.1.6.1 (DCUCI) Implementing Cisco Data Center Unified Computing

The Contractor shall provide a course on Implementing Cisco Data Center Unified Computing. The Contractor shall ensure that this course will help students prepare for the Cisco Certified Network Professional (CCNP) Cisco Data Center Unified Computing Exam. The Contractor shall provide all students who attend this course vouchers for the Cisco CCNP 300-175 DCUCI examination.

3.3.3.1.6.2 (DCII) Implementing Cisco Data Center Infrastructure

The Contractor shall provide a course on Implementing Cisco Data Center Infrastructure. The Contractor shall ensure that this course will help students prepare for the Cisco Certified Network Professional (CCNP) Implementing Cisco Data Center Infrastructure Exam. The Contractor shall provide all students who attend this course vouchers for the Cisco 300-165 DCII examination.

3.3.3.1.6.3 (DCVAI) Implementing Cisco Data Center Virtualization and Automation

The Contractor shall provide a course on Implementing Cisco Data Center Virtualization and Automation. The Contractor shall ensure that this course will help students prepare for the Cisco Certified Network Professional (CCNP) Data Center Virtualization and Automation Exam. The Contractor shall provide all students who attend this course vouchers for the Cisco CCNP 300-170 DCVAI examination.

3.3.3.1.6.4 (DCID) Designing Cisco Data Center Infrastructure

The Contractor shall provide a course on Designing Cisco Data Center Infrastructure.

The Contractor shall ensure that this course will help students prepare for the Cisco Certified Network Professional (CCNP) Data Center Infrastructure Design Exam. The Contractor shall provide all students who attend this course vouchers for the Cisco CCNP 300-160 DCID examination.

3.3.3.1.7 Advanced Frequency Spectrum Management

The Contractor shall provide an advanced course on Frequency Spectrum Management with a focus on the use of spectrum management tools like Spectrum XXI to handle especially complex Radio Frequency environments, large networks, and advanced problem solving.

3.3.3.1.8 CompTIA Project+

The Contractor shall provide a CompTIA approved CompTIA Project+ preparatory course. The Contractor shall provide students who attend this course vouchers to take the CompTIA Project+ examination.

3.3.3.1.9 Red Hat Systems Administration

The Contractor shall provide the Red Hat Systems Administration III course. The Contractor shall provide students who attend this course vouchers for the Red Hat Certified Engineer EX300 Examination.

3.3.3.1.10 VSAT and Vipersat System Administration

The Contractor shall provide a Comtech NetVue IMS, VMS & Advanced VSAT Course Certification. The Contractor shall provide all students who attend this course the opportunity to take the NetVue IMS, VMS, and ViperSat System Course Exam and receive the certification at the end of the course.

3.3.3.1.11 SolarWinds Certified Professional

The Contractor shall provide SolarWinds Certified Professional SPM Training.

3.3.3.1.12 iDirect Government

The Contractor shall provide the iDirect Government Quality of Service (QoS) Boot Camp (iQBC) Course. This course shall meet all requirements so that all students who successfully complete the course receive an official iDirect Certificate.

3.3.3.2 Training Facility Requirements

The Contractor shall provide appropriately equipped and certified training facilities in Lebanon for all regional training courses required in this PWS. The Contractor shall make every effort to schedule the training at the same location where the students will be staying. The Contractor shall provide a classroom which meets all requirements to allow for training, to include all classroom, equipment, and networking requirements or suggestions from the organizations overseeing the certification, testing, and training listed below. If training will be conducted using remote resources, the Contractor shall conduct connectivity and speed testing to ensure the classroom internet connectivity will support the bandwidth required for the number of students. The Contractor shall provide equipment and software so each student can participate in all labs, simulations, practical exercises and other activities required as a part of the training.

3.3.3.3 Training, Travel and Logistics Support

The Contractor shall provide all travel and living expenses for all students attending the Regional Training Courses. This includes all hotel accommodations, airline tickets, ground transportation to and from the airport, hotel and training facility. The Contractor shall provide per-diem for all students. If the training location is not at the hotel where the students are staying the Contractor shall provide escorts to assist the students getting to and from the training facility each day. The Contractor shall provide all logistical support required to coordinate all travel. The Contractor shall facilitate the visa process; however, the Contractor may not apply for or pay for student visas. The Contractor shall provide a travel logistics plan with CDRL C001 to include the following:

a. Training facility details, shall include confirmation of proposed facility

b. Airline ticketing process

c. Proposed travel itinerary from Baghdad to Lebanon

d. Ground transportation plan airport-hotel-training facility

e. Per Diem student disbursement plan

f. Escort plan

3.3.4 On the Job Training

The Contractor shall provide On-The-Job Training (OJT) during each phase of installation. Each training block will provide training for fifteen (15) students. The duration of training will vary by phase as outlined in the paragraphs below.

4.0 General Requirements

4.1 Specialized Experience

The Contractor shall possess Corporate and Foreign Military Sales (FMS) experience.

Corporate and FMS are considered specialized experiences.

4.1.1 Executive Summary

The Contractor shall provide an Executive Summary of its history/background, qualifications, number of employees, list of Government and private sector clients, parent company information (if applicable) and experience performing Network services to Department of Defense and/or foreign customers. Specific Foreign Military Sales (FMS) experience shall be detailed in this summary.

4.1.2 Corporate Experience.

The Contractor shall possess at least three years of Corporate Experience; one of these three years of experience must have been acquired in the past four (4) years.

Corporate experience must be relevant. Relevant experience is defined as possessing experience in providing to a US Government customer all Network supplies and services identified in this PWS which includes but are not limited to Network hardware, software and supplies, installation services for all network components, Field Service Representative support, and training services in support of certification training.

4.1.3 Foreign Military Sales (FMS) Experience

The Contractor shall possess at least three years of FMS Experience. FMS Experience is defined as delivering equipment and/or services under a Department of Defense (DoD) contract for requirements which are set forth in a Letter of Offer and Acceptance. At least twelve (12) months of the contract performance must have taken place in the past four (4) years.

4.2 Requirements for Personnel

The Contractor shall provide qualified personnel for the performance of this contract for each phase.

4.2.1 Requirements for Key Personnel

The Contractor provide the following minimum Key Personnel for this contract:

a. Program Manager

b. Engineering Team Lead

c. Field Support Representative (FSR) - Networking

d. Field Support Representative (FSR) - System

The Contractor shall submit resumes with current (non-expired) certificates and current passports for all Key Personnel with CDRL E012 and update this CDRL if there are any personnel changes during the period of performance. The Contractor shall notify the Government of any Key Personnel changes at least five days prior to documenting updated personnel changes.

4.2.1.1 Requirements for Program Manager

The Contractor shall provide a Program Manager (PM) who will be the single management focal point for all aspects of this contract. This PM shall ensure, in accordance with the approved Program Management Plan (PMP), and by using the management system defined in the PMP, that all programmatic, technical, and other contract requirements are correctly completed and performed within the approved schedule. The PM shall act as the single point of contact within the Contractor’s activity for all required program status information to include administration and managerial updates. The PM shall be proficient in English and have a firm understanding of the Iraqi organization and function. The Program Manager shall have a current Project Management Professional Certification or a Defense Acquisition Workforce Improvement Act (DAWIA) Level II Certification. The PM shall possess a minimum of five (5) years management experience on programs of similar scope.

4.2.1.2 Requirements for Engineering Team Lead

The Contractor shall provide an Engineering Team Lead who will provide leadership and service support for all CONUS and OCONUS system/service/training activities in support of this contract. These services include management; coordination;

installation; integration; verification; validation; system testing and evaluation (T&E);

and training. The Engineering Team Lead shall be knowledgeable of Wired and Wireless Networking, Cisco Products, Software and Services, Firewalls, and Windows systems and administration and shall possess at least five (5) years past performance on projects of a similar scope. The Engineering Team Lead shall possess at least two

(2) certificates from the following list: Red Hat Certified Administrator (RHCA), Cisco Certified Internetworking Expert (CCIE), Certified Information Systems Security Professional (CISSP), Certified IT Architect—Specialist (CITA-S) or Certified IT Architect--Professional (CITA-P).

4.2.1.3 Requirements for Field Support Representative (FSR) - Networking

The Contractor shall provide a Networking FSR who is knowledgeable of the entire NOC Network. This knowledge shall include the installed configuration; hardware and software installation procedures and settings; operation; configuration; troubleshooting;

and system maintenance. The Networking FSR shall be knowledgeable of Cisco systems and software, wired and wireless networking, firewalls, and Windows system administration, configuration, and troubleshooting and shall possess a minimum of five

(5) years past performance in projects of similar scope. The Networking FSR shall possess at least two (2) certificates from the following list: RHCA, CCIE, CISSP, CITA- S, or CITA-P certifications.

4.2.1.4 Requirements for Field Support Representative (FSR) - System

The Contractor shall provide a System FSR who is knowledgeable of the entire NOC System. This knowledge shall include the installed configuration; hardware and software installation procedures and settings; operation; configuration; troubleshooting;

and system maintenance. The System FSR shall be knowledgeable of Cisco systems and software, wired and wireless networking, firewalls, and Windows and Linux system administration, configuration, and troubleshooting and shall possess a minimum of five

(5) years past performance in projects of similar scope. The System FSR shall possess at least two (2) certificates from the following list: RHCA, CCIE, CISSP, CITA- S, or CITA-P certifications.

4.2.2 Requirements for Training Instructors

The Contractor shall provide qualified training instructors to instruct in the following subject matter:

a. iDirect

b. Microsoft

c. Linux

d. EMC

e. Cisco

f. Vipersat

g. CompTIA

h. Frequency Planning

i. VMware

The Contractor shall provide training instructors who are certified as instructors for the applicable training subject matter. The Contractor shall provide instructors with all qualifications required by the organization issuing the applicable certification.

The Contractor shall submit resumes with current (non-expired) certificates for all instructors with CDRL E012 and update this CDRL if there are any personnel changes during the period of performance. The Contractor shall notify the Government of any training instructor changes at least five days prior to documenting updated personnel changes. All instructors are required to instruct in-person from the classroom. Virtual training instruction is not authorized.

The Contractor shall ensure personnel filling the following instructor positions shall meet the requirements specified for each instructor.

4.2.2.1 Requirements for iDirect Training Instructor

The Contractor shall provide an iDirect Training Instructor who can issue official iDirect certificates for the iDirect training classes required under this PWS. This instructor shall instruct all iDirect courses required under this PWS. The iDirect Training Instructor shall possess a minimum of two (2) years past performance as a training instructor and five (5) years of experience in SATCOM, networking, or radio frequency.

The iDirect Training Instructor shall possess an instructor certificate and at least iOM, Advanced iOM, iROCC, and iQBC certificates.

4.2.2.2 Requirements for Microsoft Training Instructor

The Contractor shall provide Microsoft Training Instructor(s) for the Microsoft training required under this PWS. The Microsoft Training Instructor shall possess a minimum of two (2) years past performance as a training instructor and five (5) years of experience in computers, networking, or the Microsoft product(s) they will be instructing. The Microsoft Training Instructor shall possess a current Microsoft Training certificate.

4.2.2.3 Requirements for Linux Training Instructor

The Contractor shall provide Red Hat Linux Training Instructor(s) for the Red Hat Linux training required under this PWS. The Red Hat Linux Training Instructor shall possess a minimum of two (2) years past performance as a training instructor and five (5) years of experience in computers, networking, and Linux. The Linux Training Instructor shall possess an instructor certificate and have a Red Hat Certified Architect Certificate.

4.2.2.4 Requirements for EMC Training Instructor

The Contractor shall provide EMC Training Instructor(s) for the EMC storage training required under this PWS. The EMC Training Instructor shall possess a minimum of two

(2) years past performance as a training instructor and five (5) years of experience in Computers, Networking, and the Dell EMC Product(s) they will be instructing. The EMC Training Instructor shall be recognized as an instructor by Dell EMC and possess a current Dell EMC Certified Expert Certificate and a Dell EMC Certified Specialist Certification in a storage track.

4.2.2.5 Requirements for Cisco Training Instructor

The Contractor shall provide Cisco Training Instructor(s) for the Cisco training required under this PWS. The Cisco Training Instructor shall possess a minimum of two (2) years past performance as a training instructor and five (5) years of experience in computers, networking, and the Cisco product(s) they will be instructing. The Cisco Training Instructor shall possess an instructor certification and a current Cisco Certified Internet work Expert Certificate.

4.2.2.6 Requirements for Vipersat Training Instructor

The Contractor shall provide Vipersat Training Instructor(s) for the Vipersat training required under this PWS. The Vipersat Training Instructor shall possess a minimum of two (2) years past performance as a training instructor and five (5) years of experience in Networking and VSAT. The Vipersat Training Instructor shall possess training instructor certification. The Vipersat Training Instructor shall be recognized by Vipersat as an approved training instructor for the required Vipersat training.

4.2.2.7 Requirements for CompTIA Training Instructor

The Contractor shall provide CompTIA Training Instructor(s) for the CompTIA training required under this PWS. The CompTIA Training Instructor shall possess a minimum of two (2) years past performance as a training instructor and five (5) years of experience in computers, networking, and the CompTIA Exam(s) they will be instructing. The CompTIA Training Instructor shall possess a Certified Technical Training instructor certification and a current CompTIA certificate for the course(s) they will be instructing.

4.2.2.8 Requirements for Frequency Planning Training Instructor

The Contractor shall provide Frequency Planning Training Instructor(s) for the Frequency Planning training required under this PWS. The Frequency Planning Training Instructor shall be a graduate of a United States government or Department of Defense Radio Frequency Management / Spectrum Management Course, have at least ten (10) years of experience working with Spectrum Management, two (2) years of experience as an instructor, and have experience working with spectrum management tools including Spectrum XXI.

4.2.2.9 Requirements for VMWare Training Instructor

The Contractor shall provide VMware Training Instructor(s) for the VMware training required under this PWS. The VMware Training Instructor shall possess a minimum of two (2) years past performance as a training instructor and five (5) years of experience in computers, networking, and the VMware technologies they will be instructing. The VMware Training Instructor shall possess a training instructor certification and a current VMware certificate for the course(s) they will be instructing. The VMware Training Instructor shall be recognized by VMware as an approved training instructor for the required VMware training.

4.3 Requirements for Program Management

4.3.1 Program Management Plan

The Contractor shall develop and implement a Program Management Plan (PMP) that defines how this contract effort shall be managed and who shall have overall responsibility for the control, execution, management, and coordination of all work performed, to include how they plan to manage their subcontractors. The Contractor shall submit the PMP with CDRL E012 and include the following:

a. Program Scope Summary

b. Milestones and Deliverables Summary

c. A Project Planning Chart

d. Personnel Management Plan

e. Personnel resumes (Key Personnel and Training Instructors)

f. Personnel certifications (Key Personnel and Training Instructors)

g. Personnel passports (Key Personnel)

h. A Communications Plan

i. A Risk Management Plan

j. Integrated Master Schedule

k. Description of automation tools used for Program Management

4.3.2 Program Performance Reports

The Contractor shall continuously monitor the performance of this contract and deliver Program Performance Reports (PPRs) to the Government with CDRL E001 to include the following:

a. Significant accomplishments and issues that arose during the reporting period

b. Key Milestones met

c. Projected activities for the following and subsequent periods

d. Program risks and mitigation efforts (technical and schedule)

e. Any general meetings that occurred with the Government or Iraqi representatives during the reporting period.

f. Technical status/progress

4.3.3 Integrated Master Schedule

The Contractor shall submit an Integrated Master Schedule (IMS) with CDRL E012 to include the following for each phase:

a. Kick Off Meeting (Phase 1 only).

b. NOC supply, installation and related support tasks to include scheduling details for material delivery, installation, integration, testing, maintenance and support.

c. Installation and Integration Plan

d. Training equipment delivery and installation tasks to include material delivery and installation (Phase 1 only).

e. Training schedule to include all required courses; Classroom and On the Job

Training.

f. Two Program Management Reviews

g. Critical Design Review.

h. Test Readiness Review.

i. Factory Acceptance Test.

j. System Acceptance Test.

4.3.4 Contract Award Kick-Off Meeting

The Contractor shall participate in one Contract Award Kick-Off Meeting no later than thirty days after contract award…