Attachment 0001 PWS Updated 18 Feb DRAFT.pdf

PERFORMANCE WORK STATEMENT

FOR

SATELLITE COMMUNICATIONS (SATCOM) MAINTENANCE CENTER (SMC)

18 February 2021

Prepared by:

Commercial Satellite Terminal Program

Project Manager, Tactical Network (PM TN)

SFAE-CCC-WTS

Aberdeen Proving Ground, MD 21005

1. Scope

The Satellite Communications (SATCOM) Maintenance Center (SMC) located on

Aberdeen Proving Ground, MD, is a 24/7 facility that provides tracking for all assets, operational or spared, worldwide as well as logistical warehouse support for multiple programs. The SMC was established in response to a growing need for more information about failures and tracking of trouble tickets associated to outages, repairs, and maintenance to include, but not limited to, Deployable Ku Earth Terminal (DKET), Secure

Internet Protocol Router and Non-classified Internet Protocol Router (SIPR/NIPR) Access

Point (SNAP), Micro Very Small Aperture Terminal (VSAT), Ground to Air Transmit and

Receive (GATR), United States Marine Corps (USMC) Very Small Aperture Terminal

System (VSATs), Transportable Tactical Command Communications (T2C2),and

Inflatable SATCOM Antenna. The SMC allows for data share amongst programs to identify mean time between failures (MTBF), repair or replacement costs, shipping, configuration management, Item Unique Identification (IUID) implementation and tracking, trend and fault analysis.

In addition Product Manager Satellite Communications (PdM SATCOM), and Project

Manager Tactical Network (PM TN) requires on-going shipping, receiving, warehouse, and storage services located at Aberdeen Proving Ground, Maryland (APG, MD). The primary purpose is to support PdM SATCOM programs and customers to include but not limited to the SATCOM Maintenance Center (SMC).

2. General

2.1. Period of Performance: One 12 month base year and four 12 month option periods.

2.1.1 Work Hours

CONUS operational hours will be a 40 hour work week, with hours per day and days of the week being flexible to accommodate mission needs. During training exercises and deployments, the Contractor work hours may extend up to 7 days a week, 12 hours a day for a total of 84 hour work weeks. The training exercises and deployments must be approved by the COR in advance. However, the contractor provided facilities will be utilized by the SMC on a 24/7, 365/366 days a year basis.

2.2. Place of Performance

The SMC operates 24/7 and its primary place of performance is located in a Government funded, contractor facility on Aberdeen providing Ground (APG) MD. Contractor performance shall take place at APG, MD and Government Facilities located in Ramstein

AFB, GE and Camp Arifjan Kuwait. These locations shall require permanent support as part of the SMC function and SATCOM Terminal Remote Monitoring and Management

(STRMM) network.

The Contractor may be required to travel Temporary Duty Station (TDY) to include but not limited to the following locations: Afghanistan, Australia, Bahrain, Djibouti, Germany, Guam, Iraq, Japan, Jordan, Korea, Kuwait, and Qatar.

2.3. Inspection and Acceptance

Inspection and acceptance shall be at destination.

Requiring Activity’s DoDAAC: W81LH7

2.4. Security

2.4.1. The Contractor shall be required to have a SECRET facility clearance, SECRET safeguarding capability, and personnel cleared to SECRET level. In performing this effort, the contractor will have access to classified information at Contractor facilities as well as Government facilities and will receive and generate classified material and fabricate/modify/store classified hardware. Contractor will have access to classified information overseas and will be authorized to use the Defense Technical Information

Center (DTIC). A COMSEC account will be required and there will be a TEMPEST requirement within 3 months after contract award. Use of the Defense Courier Service is authorized. The contractor will require access to For Official Use Only (FOUO) information. The contractor will also require access to Special Access Programs such as SIPRNET/NIPRNET. Operations Security (OPSEC) requirements will be provided by the Government in accordance with (IAW) AR 530-1 and IAW this PWS.

Administrative duties will not require a clearance but may require investigation for IT duties.

2.4.2. ANTI-TERRORISM AND OPERATIONS SECURITY (AT/OPSEC):

2.4.2.1. AT Level 1 Training

This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within

30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 5 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: https://Jkodirect.jten.mil/ for CAC holders. Non-CAC-holders may go to: http://jko.jten.mil/courses/atl1/launch.html.

2.4.2.2. Access and General Protection/Security Policy and Procedures

Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

2.4.2.3. For Contractors Requiring Common Access Card (CAC)

Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05.

The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to

DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

2.4.2.4. For Contractors That Do Not Require a CAC but Require Access to a

DoD Facility or installation.

Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information

Center Interstate Identification Index (NCIC-III) and Terrorist Screening

Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by Government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

2.4.2.5. AT Awareness Training for Official and Unofficial Contractor

Personnel Traveling Overseas

US based contractor employees and associated subcontractor employees shall receive Government provided area of responsibility (AOR) specific AT awareness submit training as directed by AR 525-13, or other COCOM specific requirements, as necessary. Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact. US based contractor employees and associated subcontractor employees will update their PRO-File survey prior to their official or unofficial travel, in accordance with AR 525-28, Personnel Recovery. The PRO-File survey is available at the following link: https://prmsglobal.prms.af.mil/prmsconv/Login/Banner.

2.4.2.6. iWATCH Training

The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity

ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 5 calendar days after contract award.http://www.myarmyonesource.com/familyprogramsandservices/iwatchprog ram/default.aspx

2.4.2.7. Army Training Certification Tracking Systems (ATCTS)

All contractor employees with access to a Government info system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information

Assurance Awareness prior to access to the IS and then annually thereafter.

2.4.2.8. For Contracts that Require a Formal OPSEC Program

The contractor shall develop an OPSEC Standing Operating Procedure

(SOP)/Plan within 90 calendar days of contract award, to be reviewed and approved by the responsible Government OPSEC officer. This plan will include a process to identify critical information, where it is located, who is responsible for it, how to protect it and why it needs to be protected. The contractor shall implement OPSEC measures as ordered by the commander. In addition, the contractor shall have an identified certified Level II OPSEC coordinator per AR

530-1.

2.4.2.9. For Contracts that Require OPSEC Training

Per AR 530-1 Operations Security, the contractor employees must complete Level

I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter. Level I OPSEC training is available at the following website: http://cdse.edu/catalog/elearning/GS130.html

2.4.2.10. For cybersecurity/information technology (IT) Training

All contractor employees and associated sub-contractor employees shall complete the DoD Cybersecurity awareness training before issuance of network access and annually thereafter. All contractor employees working Cybersecurity/IT functions must comply with DoD and Army training requirements in DoDD 8140.01, DoD

8570.01-M (Ch4) and AR 25-2 within six months of appointment to

Cybersecurity/IT functions.

https://prmsglobal.prms.af.mil/prmsconv/Login/Banner http://cdse.edu/catalog/elearning/GS130.html

2.4.2.11. For cybersecurity/information technology (IT) Certification

Per DoD 8570.01-M (Ch4) , DFARS 252.239.7001 and AR 25-2, the contractor employees supporting Cybersecurity/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M

(Ch4) must be completed upon contract award.

2.4.2.12. For Contractors Authorized to Accompany the Force

DFARS Clause 252.225-7040, Contractor Personnel Authorized to Accompany

U.S. Armed Forces Deployed Outside the United States. The clause shall be used in solicitations and contracts that authorize contractor personnel to accompany US

Armed Forces deployed outside the US in contingency operations; humanitarian or peacekeeping operations; or other military operations or exercises, when designated by the combatant commander. The clause discusses the following

AT/OPSEC related topics: required compliance with laws and regulations, pre-deployment requirements, required training (per combatant command guidance), and personnel data required.

2.4.2.13. For Contract Requiring Performance or Delivery in a Foreign

Country

DFARS Clause 252.225-7043, Antiterrorism/Force Protection for Defense

Contractors outside the US. The clause shall be used in solicitations and contracts that require performance or delivery in a foreign country. This clause applies to both contingencies and non-contingency support. The key AT requirement is for non-local national contractor personnel to comply with theater clearance requirements and allows the combatant commander to exercise oversight to ensure the contractor’s compliance with combatant commander and subordinate task force commander policies and directives.

2.4.2.14. For contracts that require handling or access to classified information

Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top

Secret” and requires contractors to comply with— (1) The Security Agreement

(DD Form 441), including the National Industrial Security Program Operating

Manual (DoD 5220.22-M); (2) any revisions to DOD 5220.22-M, notice of which has been furnished to the contractor.

2.4.2.15. Threat Awareness Reporting Program.

For all contractors with security clearances. Per AR 381-12 Threat Awareness and Reporting Program (TARP), contractor employees must receive annual TARP training by a CI agent or other trainer as specified in 2-4b.

2.4.2.16. Mass Warning Notification System (MWNS) Requirement

Per DoDI 6055.17, all contractors accessing Government installations must register with the MWNS in use at the Government place of performance.

Contractors working at APG must register and maintain their data in the APG

AtHoc MWNS. Enrollment can be accomplished by looking for the little purple globe located in the desk tray, at the bottom right side of the desktop. Right click it and choose “update my info”. Enrollee must click the Organizational Hierarchy

* link and choose TENANTS/CECOM/, select Headquarters (for Command

Group, G and Special Staff), ILSC or SEC. Per regulatory guidance, all personal data must provide; building numbers, primary work locations, contact numbers, physical addresses, and email addresses. Additional MWNS guidance for non-

APG places of performance is provided in the remarks below.

2.5. Domestic and International Travel

2.5.1. Travel Arrangements

The Contractor shall ensure that all travel is in accordance with the Joint Travel

Regulations (JTR). The Contractor will maintain expertise in current travel regulation, preparing, coordinating and tracking all requirements for Contractor personnel traveling both CONUS and OCONUS and is in accordance with the Joint

Travel Regulations (JTR). Maximum use is to be made of the lowest available customary standard coach or equivalent airfare accommodations available during normal business hours. The Contractor shall not be reimbursed for travel to and from their normal place of business within the CONUS. All travel requests must be approved in writing 10 days prior by the Government. If available, the Contractor is authorized to fly on scheduled and non-scheduled military aircraft when associated with the overall performance of this contract. The Contractor shall be limited to renting compact cars, unless authorized otherwise by the COR. Hotel billings will be within the Government per diem rates and all airline flights will use non reimbursable tickets using Government city pairings.

The Government will reimburse travel airfare costs which equate to a flight to and from duty station. If a Contractor employee is terminated for any reason e.g. violation of General Order #1, quit within six months of their employment etc., the Government will not reimburse the Contractor for the return airfare or the replacements airfare to their duty station.

The Government will not reimburse rest and relaxation travel, this expense is up to the Contractor. The Contractor’s primary mode of transportation shall be military type transportation in and around the area of operation, when appropriate. (ex. MILAIR)

The Government will provide transportation whether it be fixed, rotary wing or convoy when travelling from base to base.

On a case by-case basis the COR may authorize commercial travel and costs associated if deemed mission critical.

2.5.2. Premium Travel

Using Government funds to pay for premium-class travel (first and business) are strictly prohibited. Exceptions for the use of Premium-class travel must be IAW the

JTR and approved in writing by the PCO or COR at least 14 days prior to travel.

2.5.2.1 Contact Equipment

The Contractor shall supply OCONUS personnel with cellular telephones and associated services to insure that timely contact can be made with all personnel whether on or off base. These services are authorized to be charged back to the

Government.

The Contractor shall ensure that all travel is in accordance with the Joint Travel

Regulations (JTR). The Contractor will maintain expertise in current travel regulation, preparing, coordinating and tracking all requirements for Contractor personnel traveling

2.5.3. Theatre Clearance

Contract Personnel may require a theatre clearance for some OCONUS locations.

The Contractor shall be required to prepare/obtain all necessary paperwork, documentation and/or permits that may be required for OCONUS locations, such as

Technical Expert Status Accreditation (TESA), Status of Forces Agreement (SOFA), or Visas, if required.

2.5.4. Area Clearance

All DoD and DoD-sponsored personnel, including DoD-sponsored Contractors, will ensure that the personnel entrance requirements for country, theater, and/or special area clearance are met IAW Department of Defense Foreign Clearance Guide (DoD

4500.54-G) (FCG) <www.fcg.pentagon.mil> or classified supplement

<www.fcg.pentagon.smil.mil>. DoD sponsored Contractors shall provide all required personnel data to the COR and/or Contracting Officer. All necessary travel meeting these criteria shall be reviewed in advance by the COR, prior to approval by the Contracting Officer. Exceptions to these guidelines shall be approved in advance by the Contracting Officer.

2.5.5. Synchronized Pre-Deployment and Operational Tracking (SPOT)

Contractor Personnel Authorized to Accompany the U.S. Armed Forces are required to maintain by-name Contractor accountability within the Synchronized Pre-deployment and Operational Tracker (SPOT), designated as the Joint Enterprise

Contractor management and accountability system to provide a central source of contingency Contractor information and a summary of contract services IAW DoDI

3020.41. All Contractor data must be entered into the SPOT database for all

Contractors traveling to the National Training Center (NTC), Joint Readiness

Training Center (JRTC) and to any AMC CONUS or OCONUS locations. They are further required to coordinate in person with the respective AMC Forward

Commanders, Logistic Support Elements, or Logistic Assistance Offices.

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2.5.6. Travel Documentation

All OCONUS travel documentation requirements will be processed and approved prior to travel. This will include all Status of Forces Agreement (SOFA) requirements for Korea, Technical Expert Status Accreditation (TESA) requirements for Germany, and visa requirements for other countries. Logistics support is authorized for personnel assigned to overseas locations for services such as US Postal Service and

US banking facilities. In situations supporting this Contract, fuel is authorized to be obtained from Government or military sources in accordance with processes defined by applicable regulation and policy with the supporting documentation and approval authorities required by Department of Defense, the United States Army and local

Army commands.

2.5.7. Staffing and Travel to Europe

Prior to permanently assigning Field Service Support personal in Europe, the

Contractor shall comply with requirements of applicable SOFA. In Germany, contract employees shall either qualify under the provisions of Article 73 (known as

TESA) of the Supplemental Agreement to the NATO SOFA and the 27 March 1998

Exchange of Notes signed by the U.S. Ambassador to Germany, or meet German requirements for work permits and taxation under German law. In Italy, these agreements include the NATO SOFA Shell Agreement: Memorandum of

Understanding Between the Ministry of Defense of the Republic of Italy and the

Department of Defense of the United States of America Concerning Use of

Installations/Infrastructure by the U.S. Forces in Italy, 2 February 1995; and the Tri-

Service Directive on Personal Property, Rationed Goods, Motor Vehicles and

Drivers’ Licenses, Civilian Component and Technical Representative Status

(COMUSNAVEUR INST. No. 5840.2E; U.S. Army Europe (USAREUR) Reg

550.32; United States Air Forces in Europe (USAFE) Instruction No. 36-101, 20 Feb

2004).

2.5.8. Staffing and Travel to Korea and Japan

Prior to conducting official travel in Korea, the Contractor shall prepare a Letter of

Authorization (LOA) for signature by the COR or Contracting Officer and complete any Theater Clearance(s) required by US Forces Korea (USFK). The Contractor shall prepare and submit an Invited Contractor and Technical Data Report, USFK Form

700-19, prior to travel to Korea. The Contractor shall prepare and submit all required documents to enter Korea prior to travel, unless otherwise directed/approved by the

2.5.9. Authorization to Perform Services in the Far East

Invited Contractor (IC) status shall be governed by the U.S. – Republic of Korea

(U.S.-ROK) SOFA as implemented by USFK Reg 700-19, which can be found under the publications tab on the USFK homepage http://www.usfk.mil.

2.5.10. Relocation Expenses

http://www.usfk.mil/

The Government is purchasing services based upon an authorized billet, including labor category and duty location. As such, the Government expects that contracted personnel hired or transferred to fill a billet will be hired to work at that location, and under normal circumstances relocation expenses will not be paid for by the

2.5.11. Hazardous Duty / Danger Pay

When authorized, special pays, including Hazardous Duty/Danger Pay, Post

(Hardship) Differential Pay and EWW will be based upon the employees’ hours of basic compensation. Contractor employees shall be eligible for these pays under the circumstances defined by the State Department for DA civilian workers.

2.5.12. Standards of Fitness (SOF)

In order to ensure the deployability of our field service support workforce, all personnel working on this Contract who are not management or administration must satisfy the standards of fitness for deployability to the most-demanding region of the world for which PM TN provides field service support personnel. These standards of fitness include general physical, mental, and dental health standards, medication requirements, and body mass index (BMI) calculations, but do not include maintenance of current vaccinations for every region. Vaccinations for the appropriate region may be caught up as part of pre-deployment processing. The US

Central Command Area of Responsibility (Afghanistan) currently represents the most-demanding standard for standards of fitness and is incorporated herein. No new personnel may be added without prior satisfaction of the SoF requirement. Personnel previously on a Contract who fall out of compliance with the SoF requirement due to illness or injury will be evaluated for the potential for a return to deployable status at their annual SoF assessment. The Contractor shall remove personnel from the non-

M&A portion of a Contract if they determine that the individual is not likely to re-establish their deployability.

2.5.13. Combat Zone Performance

Contract combat zone performance shall take place at: OCONUS, In-Theater

(Kuwait, Iraq, Afghanistan and Qatar) locations. OCONUS travel in Kuwait, Iraq and

Afghanistan will be authorized only after the Special Deployment Contract

Requirements clause for contractor support in a theater of operations to support a contingency has been met and is approved. Contractor personnel shall be required to travel to designated locations In-Theater to satisfy mission requirements. Intra-theater travel shall be coordinated with PM TN.

OCONUS Contractor personnel located in Kuwait, Iraq and Afghanistan will be authorized use of Government facilities and logistics support in accordance with the

Special Deployment Contract Requirements clause. Contractor personnel shall be authorized the same level of logistics support provided to Government employees and military personnel in the theater of operations including: living quarters;

subsistence (meals); emergency and routine medical/dental care; sanitary facilities;

military postal service; laundry service; commissary, to include rationed items;

AFFES (Military Exchange), to include rationed items; inter-theater, local, and intra-theater Government transportation and fuel at no cost to the Contractor for official Government business; MWR services; military banking facilities and credit unions; legal assistance; Mortuary Service; Customs Exception; and, if applicable, a

Status of Forces Agreement Letter and/or Stamp. If Government housing is unavailable, housing and personal vehicle rental/lease may be authorized as an ODC

(see paragraph 3.7) that will be reimbursed monthly with proper submittal of all receipts. Cost of Living Adjustment (COLA), and hardship costs will be authorized in accordance with current Department of the State regulations. A Letter of

Identification shall be provided to Contractor personnel identifying the authorized support in a theater of operations. The Contractor shall promptly notify the

Government Technical Lead if Contractor personnel are no longer performing duties requiring travel and logistics support in Afghanistan.

2.6. Contracting Officer’s Representative (COR)

The COR/ACOR will be identified by separate letter. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration The COR/ACOR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor

Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR/ACOR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the

COR/ACOR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions of the resulting order/contract.

2.7. Documents

All of the following applicable documents are available upon request.

MIL-STD-130N Identification Marking of U.S. Military Property

DoD 4140.1R Supply Chain Materiel Management Regulations

MIL-STD-3018 Parts Management

AR 530-1, Operational Security (OPSEC)

DoD 5220.22-M, National Industrial Security Program Operating Manual

DoD 8570.01-M, Training and Certification

DFARS 252.239.700, Defense Federal Acquisition Regulation Supplement

AR 25-2, Information Assurance

AR 525-13, Antiterrorism

AR 735-5 Property Accountability Policies

2.8. Service Contract Reporting (SCR)

The contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract.. The contractor is required to completely fill in all required data fields using the following address:

http://www.sam.govReporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through

September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractor information regarding

Contractor manpower reporting can be found at https://dodprocurementtoolbox.com/site-pages/service-contract-reporting-scr

2.9. Additional Information

All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. Contract personnel will be required to obtain and wear badges (as prescribed by the respective work sites) in the performance of this service. Contractor will be required to provide the COR or designated trusted agent (TA) information required to initiate request for Common Access Card

(CAC). Contract employees will completed application and submit using the Trusted

Associate Sponsorship System (TASS) for verification and final

The contractor’s safety policies shall fully comply with the provisions of occupational

Safety and Health Act (OSHA), AR 385-10, higher and host nation laws in order to prevent accidents and preserve the life and health of contractor and Government personnel, for prevention of damage to property, materials, supplies, and equipment; and for avoidance of work interruptions in the performance of this contract. In cases where standards conflict, the most stringent requirement shall apply. The contractor shall provide and document instructions to enable contractor employees to conduct their work in a safe manner and to recognize and report hazardous conditions. Safety instruction shall be conducted as a part of new employee in-processing. Instructions shall include as a minimum: safe work practices; proper use, care and maintenance of tools and equipment; known hazards in work areas; and accident reporting.

All personnel shall have the authority to stop operations for safety, health, security, or environmental reasons. The Contractor shall immediately correct all safety deficiencies upon notification of the deficiencies by the Contracting Officer or COR/ACOR, and shall notify the Contracting Officer or COR/ACOR of the corrective action to be taken.

2.9.1 Record of Accidents/Incidents.

In accordance with 29 CFR Part 1904 and AR 385-40, the contractor shall report accidents resulting in injury or death and accidents resulting in damage to Government https://dodprocurementtoolbox.com/site-pages/service-contract-reporting-scr https://dodprocurementtoolbox.com/site-pages/service-contract-reporting-scr property, supplies, and equipment to the COR/ACOR within 30 minutes of the occurrence.

3. Requirements

3.1. CONUS

The Contractor shall provide the facilities, equipment, materials, records, and/or services listed below. All Government property used by the Contractor shall be accounted for in accordance with the Government property clause and the general provisions of the contract.

3.1.1 Facilities CONUS:

The Contractor’s facility shall be located on the Aberdeen Proving Ground (APG), Maryland (MD) Installation.

Contractor shall provide office space/working space within the facility necessary to accomplish the requirements outlined within the PWS. The contractor provided workspace at APG shall include desk space, telephones, internet connectivity and any other items and services necessary to work in an office / warehouse environment.

The SMC and CONUS warehouse facility shall consist of 10,000 square feet of combined office and warehouse space and 3,000 square feet of outdoor, fenced area.

The warehouse space shall include loading docks, approximately 10ft.x12ft. high-bay access door and vehicle ramps.

3.1.2 Equipment CONUS:

The Government shall provide the shelving, cages, forklifts, UID printers, test lab equipment and any other specialty items currently required to support the SMC.

Computers will be provided to the Contractor personnel by the Government.

The Contractor shall provide office, warehouse and outdoor space located at APG, MD necessary to accomplish the requirements outlined within the PWS. Equipment such as desks, chairs, and office phones will be provided by the Contractor for the individuals supporting this effort at the contractor provided facility.

3.1.3 Utilities CONUS:

Utilities, including electricity, gas, water, sewage, and refuse collection shall be provided by the Contractor at the SMC APG, MD location.

3.1.4 Telephone Services CONUS:

The Contractor shall be provided telephone services for official use only in carrying out the terms of this contract.

The Government will help coordinate Defense System Network (DSN) capable telephone lines. The dial access capability will be restricted to only that capability required for mission accomplishment, to provide contact between the service facility and other service locations and facilities. This service is provided strictly for the purpose of completing the mission requirements of this contract (e.g., coordinate response to outage, parts/labor support, etc.).

3.1.5 Internet and Email Access (Official Use Only) CONUS:

A Common Access Card (CAC) is required for Government computer use.

The Contractor shall provide standard commercial Internet services as part of this task order. Any requirements for other than commercial Internet services will be provided by the Government and coordinated with the U.S. Army Signal Network Enterprise

Center at Aberdeen Proving Ground (USASNEC-APG).

3.2. OCONUS

3.2.1. Facilities OCONUS

The Government shall provide office/working space necessary to accomplish the requirements outlined within the PWS

3.2.2. Equipment OCONUS

The Government shall provide the shelving, cages, forklifts, UID printers, test lab equipment and any other specialty items currently required to support the SMC.

Computers will be provided to the Contractor personnel by the Government.

The Government shall provide office, equipment, and warehouse space OCONUS at the Government warehouse facilities. Equipment such as desks, chairs, and office phones at these facilities will be provided by the Government for individuals supporting service and the OCONUS warehouse locations

3.2.3. SERVICES OCONUS

The Contractor will not be required to reimburse the Government for the cost of the following services OCONUS. Notwithstanding the services listed below, the

Contractor shall perform all tasks identified in this PWS.

3.2.3.1. Utilities OCONUS

Utilities, including electricity, gas, water, sewage, and refuse collection shall be provided by the Government at all OCONUS locations

3.2.3.2. Telephone Services OCONUS

Defense System Network (DSN) capable telephone lines will be provided at each

Government provided service facility. The dial access capability will be restricted to only that capability required for mission accomplishment, to provide contact between the service facility and other service locations and facilities. This service is provided strictly for the purpose of completing the mission requirements of this contract (e.g., coordinate response to outage, parts/labor support, etc.).

3.2.3.3. Internet and e-mail Access (Official Use Only) OCONUS

A Common Access Card (CAC) is required for Government computer use.

The Government shall provide standard NIPR/SIPR access as part of this task order; coordinated with the U.S. Army Signal Network Enterprise Center at

Aberdeen Proving Ground (USASNEC-APG) or local commands.

The Government will provide NIPR, SIPR, Defense Switched Network (DSN) and

Voice over Secret Internet Protocol to both CONUS and OCONUS locations.

3.3. Training

The on-site Contractor personnel shall be trained on SATCOM terminals’ operation and maintenance. Training will cover commercial satellite access procedures, Intermediate

Frequency (IF) offset procedures, terminal equipment operation, commercial satellite bandwidth testing and troubleshooting procedures (Bit Error Rate Test (BERT), satellite loops, satellite modem loops, Firebird operations and set-up).

The Contractor shall have experienced and qualified personnel with experience in the following software applications:

BMC Remedy

Codemettle Monitor and Control (M&C) iMaintenance Software Platform

3.3.1. Monitor and Control (M&C)

Codemettle is the current M&C software used by various SATCOM terminals to include but not limited to DKET, SNAP, GATR and USMC VSATs.

3.3.2. Trouble Ticketing

BMC Remedy is the current trouble ticketing software used by the SMC. The Contractor shall use this software to log all maintenance tickets. The Government will provide access and training to the Government Remedy database. Remedy shall be used to identify and track component warranties. This Trouble Ticketing platform will evolve to other Software platforms to support STRMM. The Government will provide training for any new trouble ticketing platforms.

3.3.3. iMaintenance Software iMaintenance is the current software used to track warehouse and DKET assets and inventory. This software is tied in with an IUID system and tracks maintenance and history of the assets.

3.4. Item Unique Identification (UID)

The Contractor shall manage a UID Program for all hardware delivered under this contract to ensure that all equipment meeting the UID criteria is marked and the applicable data are submitted to the DoD UID Repository.

3.4.1.1. UID Marking

The Contractor shall comply with DFARS 252.211-7003, Item Unique

Identification and Valuation to provide UID, or DoD recognized unique identification equivalent, for all applicable equipment items per the guidance called out in DFARS 252.211-7003 and MIL-STD-130N. UID marking shall be per the latest version of the MIL-STD-130N. UID markings are also required for embedded components in this contract. Guidance for UID marking of embedded components shall be per the latest version of MIL-STD-130N and the website http://www.acq.osd.mil/dpap/pdi/uid/.

3.4.1.2. UID Data Submission Guidance

The latest UID Data Submission guidance may be found at http://www.acq.osd.mil/dpap/pdi/uid/data_submission_information.html. The

Contractor shall submit UID data via the Wide Area Workflow (WAWF) Paperless

Contracting Environment per the latest published guidance.

3.4.1.3. iMaintenance Tracking Software iMaintenance is the current asset tracking software used by the SMC that tracks terminals and components. Asset tracking shall be maintained in this Government approved software database. The Contractor shall track all system assets and components to include spares. The database shall follow MIL-STD-130N and shall be capable of creating all required documents for transfer, transportation, and accountability.

iMaintenance supports following forms as attachments:

Department of the Army (DA) 2062

Department of Defense (DD) 3161

DD 1149

DD 250

DD 1348-1A

DA 2765-1

3.5. Reports

http://www.acq.osd.mil/dpap/pdi/uid/data_submission_information.html

3.5.1. Monthly Status Report

The Contractor shall prepare and deliver monthly status reports in accordance with CDRL

A001. Contractor format is acceptable in accordance with the cited Data Item Description

(DID) but shall include activities completed for the month, planned activities for the following month, schedule, any issues or complications, and planned solutions to solve those issues or complications. Electronic copies shall be submitted via email to the

Contracting Officer Representative (COR). All reports shall be submitted by the 15th of each month.

3.5.2. Training Plan

The Contractor shall provide a Training Plan IAW CDRL A002. Contractor format is acceptable IAW DI-MGMT-80004A and shall include a schedule for all training. The Plan shall identify the methods of training (e.g. classroom, on-line, etc.), as well as intervals

(e.g. quarterly) for refresher training, as applicable. The plan shall address (but not be limited to) such things as: procedures for training each employee, training record retention, method/mode of instruction, instructor accreditation, on-line/web-based resources/training aids. The Government has 30 days after receipt of the Training Plan for review and approval.

3.5.3. Serious Accident Report

The Contractor shall provide a Serious Accident Report IAW CDRL A003. Contractor format is acceptable IAW DI-SAFT-81563. The Contractor shall immediately report ALL incidents of sexual assault to the local Provost Marshall, Contracting Officer

Representative (COR), Administrative Contracting Officer, Procuring Contracting Officer and local TAAC Commander/Task Force Commander. The contractor shall immediately notify the local Provost Marshall (at Bagram Air Base dial DSN: 318-481-4021). After the initial phone call to the Provost Marshal, the Contractor shall follow-up within 4 hours with a written report (E-Mail) to the Provost Marshall and as the Contractor learns of additional information, the initial report will be followed-up with subsequent reports providing as much detail as possible pertaining to the "who, what, why, when and where".

3.5.4. Quarterly reports Failure Reporting & Corrective Action System (FRACAS)

The Contractor shall develop procedures for analysis of failures to determine the root cause, and documentation for recording corrective actions taken. The FRACAS shall include uniform failure reporting, failure analysis reports and corrective actions. All hardware/software failures from system level down to the maintenance-worthy piece part shall be subject to these requirements. The Contractor shall notify the Government of any failure impacting cost, schedule, production, supportability, and cost of ownership or interface/performance. All failures, critical and non-critical, shall be reported quarterly to the Government for review. System operational hours (Elapsed Time Meter readings) shall be identified for each failure occurrence and included in the FRACAS data structure. The

Contractor shall assess the failure data for the identification of trends (3 or more failures of the same root cause) and identify those trends in the monthly status report. The

Contractor shall submit to the Government FRACAS reports in accordance with CDRL

C001 and IAW DI-SESS-80255A. Each FRACAS report shall, at a minimum, identify the root cause, and detail the remedial action taken including parts replaced. Each new and open FRACAS report shall be delivered quarterly until closure. Upon closure, a final individual FRACAS report shall be presented in the quarterly reporting requirement. The

Government reserves the right to conduct a Failure Review Board (FRB) throughout the contracted period of performance. The Contractor is encouraged to use MIL-HDBK-470A as guidance.

3.5.5. Unique Identifier Report

The Contractor shall provide a UID Report IAW CDRL C002. Contractor format is acceptable IAW DI-MGMT-81804A. Submit deliverables within two days of receiving item or in a time-frame specified by the COR. After the Government reviews and comments on the deliverables, the contractor shall incorporate Government comments / submit change pages into the final electronic deliverables within two (2) workdays after the receipt of the comments / need for revisions are identified, unless otherwise specified by the COR.

3.6. Components/Parts

The Contractor shall identify parts that need to replaced or repaired.

The Contractor shall identify and provide the proper shipping mode for parts that need to be replaced or repaired as needed.

3.6.1. Material

The Contractor shall provide any material necessary to complete the tasks listed within this

PWS to include but not limited to spare parts, test equipment, shipping, etc. Prior to procuring any materials over $1,000 the Contractor shall obtain COR approval. The contractor shall not purchase any materials without direction and approval of the

Contracting Officer that exceeds $2,500 for services or $5,000 for supplies. All purchases exceeding this micro-purchase level threshold will require three quotes. All materials shall have a Purchase Order no later than 30 days from the request to the COR approval.

The Contractor shall notify the COR if the Contractor is unable to purchase materials due to any proprietary restrictions. The Government shall provide the Contractor with any components that the Contract identifies as proprietary as GFE. Any components the

Contractor identifies as proprietary, the Government will GFE the component.

3.6.2. Component Replacements

The Contractor shall identify components for replacement that are failed, to include items deemed to be beyond economical repair, 65% of component or subsystem cost, by the COR. IAW DoD 4140.1R (section 2)

3.6.3. Repairs

The Contractor shall identify components for repair that have faults, to include items failed up to the beyond economic repair threshold determined. If the repair is estimated above 65% of component or subsystem cost, it must be approved by the

COR. If a component is determined to be within the threshold for repair (under 65%), the contractor shall take necessary steps to remedy that component. The contractor shall contact vendors to obtain quotes to have said component repaired. Quotes shall be presented to the COR for approval. Once a quote is approved by the COR, the contractor shall work to have the component shipped to and from said vendor to conclude the repair of that component.

3.7. Diminishing Manufacturing Sources and Material Shortages (DMSMS) (Parts

Obsolescence)

The Contractor shall proactively identify configuration items, including spare parts, subject to DMSMS and parts obsolescence IAW MIL-STD-3018 (Section 6, para 6.4.3). The

Contractor shall prepare and provide to the Government a DMSMS Report in accordance with CDRL B001. The report shall present the screening/forecasting tool and methods applied to determine forecasted risks, and present a projection covering a minimum of five

(5) years into the life cycle identifying when a DMSMS or parts obsolescence risk may impact the configuration Product Baseline. The probability of risk and recommended risk mitigation action(s) shall be determined and documented in the report for each DMSMS risk. Upon identification of a DMSMS or parts obsolescence risk, the contractor shall develop and provide in the report recommended action plan(s) to mitigate the risk impact with regard to system availability, schedule and cost. The Contractor shall progressively assess DMSMS and obsolescence and convey this information along with recommended action plans, including alternative sources, parts, materials and implementation costs to the

Government. The Contractor shall deliver source data as part of the DMSMS Report to support Government forecasting of DMSMS risks. Source data shall be to the lowest configuration item indenture as detailed within the configuration management baseline.

The Contractor is encouraged to participate in the no-cost GIDEP. The Contractor may visit www.GIDEP.org to initiate participation in the GIDEP. Proactive application of

GIDEP is encouraged. The Contractor is encouraged to visit www.dmsms.org for further

DMSMS guidance.

3.8. Support Tasks

The Contractor shall be responsible for providing support for this PWS as detailed under the specific task areas below. Appendix A provides historical data regarding key personnel previously utilized to complete the tasks of this PWS. Appendix A is not intended to drive contractor’s approach but is provided as a reference.

file:///C:/Users/jessica.gaskins/Desktop/GTACS/S5G-015%20SME%20Effort/SME%20RFI/www.GIDEP.org file:///C:/Users/jessica.gaskins/Desktop/GTACS/S5G-015%20SME%20Effort/SME%20RFI/www.dmsms.org

Qualified personnel shall physically report to their assigned duty station and be ready to accomplish the assigned duties by day 55 (boots on the ground (BOG)) with the exception of those personnel reporting to Germany, which is no later than 120 BOG. The timeframe includes approximates of 30 days for recruiting as well as 14 days to go through CONUS

Readiness Center (CRC), seven days onboarding with four days remaining to allow for any variance for specific OCONUS locations, as required. If the Government requires new FSRs, the Contractor shall hire personnel to meet the BOG requirement within 55 days of the effective date of the contract modification containing the additional FSR requirement. The Contractor shall report the replacement of any key personnel to the COR and identify the replacement in the Personnel Status Report (PERSTAT) NLT 10 days after notification of pending loss.

3.8.1. Logistics (CONUS and OCONUS)

3.8.1.1. Warehouse Logistics Support

The contractor shall be responsible for the management of the flow of resources between the point of origin and the point of destination in order to meet shipping requirements. It involves the integration of information flow, material handling, production, packaging, inventory, transportation, warehousing, and often security. The contractor shall have the responsibility of the warehouse they are assigned as well as the responsibility of the assets inside and outside the warehouse.

The Contractor shall provide personnel who will support a range of commonly used

VSAT SATCOM and baseband (Non-Secure Internet Protocol Router (NIPR), Secure

Internet Protocol Router (SIPR), and Third Data Packages) systems.

The Contractor shall perform the following specific tasks:

Enable Maintenance and warranty repair.

Manage equipment spares.

Handle packaging and shipping (inbound and outbound).

Maintain maintenance action tracking and status update.

Maintain equipment asset tracking and warranty status.

Manage equipment repair turnaround time.

Provide reports as required.

Information Technology Infrastructure Library (ITIL) Change Management framework and following the direction of…