Attachmen_b_customer_workflow.pdf

The documents are workflow diagrams for the DKMM One-Stop System, detailing customer and employer service processes for a workforce development and employment services program. The first diagram, "DKMM One-Stop System Customer Flow," outlines the steps a universal customer takes from initial contact through needs assessment, potentially involving partner services like ORSC, ABLE, PRC, CDJFS, and ODJFS, to either job readiness or addressing barriers to employment.

The second diagram, "Employer Business Flow Chart," illustrates the Job Center's One-Stop Employer Services Process, showing how employers interact with the job center to meet workforce needs. Services include tax incentives, employee recruitment, resources for employers, training and placement options like on-the-job training, customized training, and applicant pre-screening. The workflow emphasizes creating a customized service plan for each employer, with the ultimate goal of providing workforce development services that increase employer productivity and reduce turnover.