Attach 1 - PWS DGMC LAUDRY SERVICES 2023.pdf

PERFORMANCE WORK STATEMENT (PWS)

60th Medical Support Squadron

Hospital Laundry Service David Grant Medical Center

Travis AFB, CA November 30, 2021

Part 1

General Information

1. GENERAL: This is a non-personnel services contract to provide everything necessary to provide laundry services, including pick-up and delivery, to the 60th Medical Group, David Grant Medical Center, Travis Air Force Base, California. The Government shall not exercise any supervision or control over the contract service providers performing the services herein.

Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform laundry services, including pick-up and delivery, to the 60th Medical Group, David Grant Medical Center, Travis Air Force Base, California as defined in this Performance Work Statement except for those items specified as government furnished property and services.

The contractor shall perform to the standards in this contract.

1.2 Background: The contractor shall perform these services in accordance with the standards specified in this contract and in accordance with AFI 44-108, Infection Prevention and Control Program and CDC guidelines for Environmental Infection Control in Health-Care Facilities, The Joint Commission (TJC) standards, The Center for Disease Control and Preventions’ Guidelines for Environmental Infection Control Health-Care Facilities, Occupational Safety and Health Administration Standards, Healthcare Laundry Accreditation Council (HLAC) and any other applicable Federal, State and local regulations and guidelines. All linen from David Grant Medical Center (DGMC) shall be processed, washed, dried, folded and kept separately from all other facilities’ linen. The estimated quantities of work are listed in Appendix B, titled Workload Estimates.

1.3 Objectives: Following pick-up and delivery schedule of DGMC Linen from and to DGMC, weighing and counting of linen, proper transportation of linen, linen cart cleaning and maintenance, repairing/replacing damaged linen, sorting washing and drying of linen and proper packaging and handling of special handling items.

1.4 Scope:

1.4.01 Pick-up and Delivery. The contractor shall pick up soiled linen six (6) days per week and deliver clean laundry six (6) days per week, Monday through Saturday, with a 48-hour turnaround, between the hours of 6:00 a.m. and 8:00 a.m., for the next delivery day. Linen picked up on Saturdays shall be delivered on Mondays. New linen/Special Handling is to be picked up six (6) days per week and delivered no later than three (3) days from the day it is sent to the contractor for cleaning. Contractor shall provide, at no additional cost to the government, pick-up and delivery of linen on Sundays and holidays when emergency delivery is required (See paragraph 2. “Emergency Linen Procedures”). See Appendix D

1.4.01.1 Pick-up and Delivery Points. Loading dock, Building 777, 60th Medical Group, David Grant Medical Center, Travis

Air Force Base, CA. Inside the loading dock, the clean linen room number is #1B303, and the soiled linen room number is #1B215.

1.4.01.2 Holiday deliveries. The contractor shall provide services on all federal holidays, except on Thanksgiving Day, Christmas Day, and New Year’s Day.

1.4.02 Emergency Linen Procedures. The contractor shall provide emergency delivery of clean linen on hand at the contractor’s facility when requested by representatives from DGMC when linens run out due to unusually heavy consumption. The government estimates approximately two (2) emergency calls per year. Government personnel authorized to request an emergency delivery of linen are: Administrator (SGA) or Facilities Management (SGSLF). All clean linen ready for shipment shall be provided to DGMC within three (3) work hours of each request. The business and home phone numbers of the contractor and his or her on-call representative shall be provided to contracting officer and the Contracting Officer Representative (COR) of the DGMC linen contract.

1.4.03 Weighing and Counting.

1.4.03.1 Delivery. The contractor shall record the number of pounds of clean linen and new linen delivered on the delivery ticket and the government representative will verify the amount. Soiled linen is measured in pounds. The contractor will count pieces of clean linen and provide to DGMC for reporting purposes. The contractor shall provide the tickets and furnish DGMC the original and one copy. The clean-to-soiled ratio shall not exceed a monthly bulk variance of 8% percent. Linen shall be in plastic carts that are lined with a plastic liner or barrier.

1.4.03.2 Pick-up. Weighing of soiled linen and itemized counting of new linen shall be done by government personnel prior to pick-up. The contractor shall sign a government-issued ticket for soiled linen picked up and, within two working days after pickup, Monday through Friday, notify the government COR in writing of agreement or disagreement with the weight and count. The pick-up slip will be retained by the government for computing variance in weight when clean/dry laundry is delivered.

1.4.04 Transportation of Linen. To prevent contamination, soiled items and clean items shall not be transported in the same vehicle at the same time. All clean items are to be protected from contamination and soiling during transit to DGMC.

Additionally, a hygienically clean plastic liner shall be placed at the bottom of the cart and a clean plastic cover placed over the cart during transport to prevent contamination for the exception of the hyperbaric cart which will be lined with paper and wrapped in paper. Separate containers shall be used for transporting clean and soiled linen and will comply with HLAC standards.

1.4.04.1 Vehicle Cleaning Requirements. The vehicle used in the transportation of the items called for in this contract shall be clean, conform to commercial standards, and be equipped to protect against contamination of all items during transport as mandated by the HLAC. All clean items are to be protected from contamination and soiling during transit. After transporting soiled and contaminated laundry, the vehicle interior shall be cleaned and sanitized. After vehicle has been sanitized, it shall be free from dirt, dust, litter, debris, dry soil and odor before loading the clean linen. Vehicles being used to transport laundry shall be subject to examination at all times by the COR. If the government COR discovers that clean linen has been delivered in dirty vehicles or with soiled linen, the contractor shall treat this laundry as contaminated and shall re-launder all items at no additional cost to the government.

1.4.04.2 Linen Cart Cleaning Requirements. After transporting soiled linen, linen carts shall be cleaned and sanitized in accordance with HLAC standards, inside and outside by means of steam cleaning or cleaning with an EPA registered detergent/disinfectant. After carts have been sanitized, they shall be dry (free from moisture), free from dirt, dust, litter, debris, dry soil and odor before loading the clean linen. The contractor shall remove any string or plastic that has been lodged around the wheels of the carts.

1.4.04.3 Linen Cart Maintenance. Any cart that has been identified as damaged due to negligence of the contractor will be repaired or replaced by the contractor. The Contracting Officer or COR will determine if items will be replaced or repaired when damage is due to contractor’s negligence.

1.4.05 Repairs.

1.4.05.1 Damaged Items. Any linen that is identified as damaged due to negligence of the contractor will be replaced by the contractor. The Contracting Officer or COR will determine if items will be replaced when damaged due to contractor’s negligence.

1.4.05.2 Unserviceable Articles. After laundering, all linen determined by the contractor as unserviceable/non-repairable articles will be separated by the contractor. These articles shall be identified as items that are worn beyond economical repair and no longer usable for the purpose intended, to include items with rips or tears larger than four inches, and permanent stains that cannot be removed by commercial laundering, and shall be marked and bundled separately and returned to the Medical Center for appropriate disposition by the DGMC. Then returned to the contractor for rag out as a part of the contract.

1.4.06 Washroom Tests. The contractor shall obtain washroom test services from an approved laboratory, at no additional cost to the government, on a quarterly basis or when requested by the government. National Association of Institutional Linen Management (NAILM), 2130 Lexington Road, Suite H, Richmond KY 40475, and International Fabricare Institute (IFI), 1251 Tech Road, Silver Spring MD 20904, are two known acceptable laboratories. Should the contractor propose to obtain these services from a laboratory other than one of these two, the name and address of the proposed laboratory shall be submitted to the government, for approval, at the pre-performance conference, or two weeks prior to performance start date, whichever is earlier.

1.4.06.1 Test Requirements. Once each quarter perform washroom tests for tensile strength and whiteness retention in accordance with the laboratory instructions. The test shall be conducted on swatch test pieces furnished by the contractor. Two (2) copies of the test results shall be provided to the GOVERNMENT not later than five (5) workdays from the date of receipt by the contractor from the laboratory.

1.4.06.2 Test Standards. Tensile strength loss shall meet the established laboratory standard for “Satisfactory” and an appearance rating of at least “Good” for whiteness degree and yellowness.

1.4.06.3 Corrective Action. Whenever tensile strength loss or whiteness retention deficiencies occur, the contractor shall take corrective action within five (5) working days and retest. This process shall be repeated until tensile strength loss and whiteness retention are within prescribed tolerances, or the contractor is notified of the government intent to terminate the contract because of unacceptable performance. The test items shall be processed according to instructions required for the test and provided by the contractor to obtain the laboratory results. In the event test results are unsatisfactory, the contractor shall take necessary corrective action to meet the required standards.

1.4.07 Workmanship and Sanitation. The contractor will ensure proper washroom procedures are followed, including personnel wearing protective clothing during finish process, proper supplies are used and washing formulas are selected to enable extraction of various stains. Delivered finished articles shall conform to the generally accepted industry standards of quality of cleanliness, finish, and appearance. The items shall not only be clean in the sense of being free from soil, stains and odor, free of lint and soap residue and other foreign matter, but also free from bacteria, fungi, and other microorganisms, including pathogens or disease-producing organisms.

1.4.07.1 Contractor’s Facility. The contractor’s facility shall be equipped and ventilated so as to prevent dissemination of contaminants. The ventilation system should include adequate intake filtration, exchange rate, and exhaust in accordance with local, state, federal, and HLAC requirements. All work performed shall be done under sanitary, dust and vermin-free conditions. The government reserves the right to inspect the contractor’s facility and observe in-process work to assure performance is in accordance with contract requirements including those outlined in Appendix F, titled Laundry Facility Checklist.

1.4.07.2 Reperformance of Laundering. Any items found not to meet the requirements of paragraph 7 shall be rewashed at no additional cost to the government. Such items found by DGMC personnel will be identified to the contractor’s representative at the next scheduled pick up after the unsatisfactory condition is discovered. The weight of the returned items shall be deducted from the total daily weight on the day the discrepancy was noted. After the items are rewashed, the contractor shall pack these items separately and identify them by marking “Attention Government”.

1.4.07.3 Packaging. The contractor shall separate and package all items by likeness and by size, into bundles in accordance with

Appendix C, Example Identification, Standard Packaging and Method of Finish. All smocks and lab coats will be returned on hangars. Hangars shall be of the type that does not stain garments.

1.4.07.4 Special Handling Items. All items that need special attention will be sent out as special handling, washed separately, and sent back separately. New linen and special handling shall be delivered to DGMC in carts separate from routine linen. The service ticket will specify new linen or special handling.

1.4.07.4.1 Hyperbaric Linen. “Wrap only in paper to avoid static electricity” No Plastic! “Fabric softener required”

1.4.07.4.2 Vet Clinic Linen.

1.4.07.4.3 New linen, aprons, lab coats and suicide blankets, etc.

1.4.07.4.4 Nursery and Pediatric Garments. Nursery and pediatric garments shall be rinsed free of soap, treated with a souring agent and a sufficient quantity of textile softening agent to ensure garments are fluffy, smell fresh, sanitized, color retained, and free of lint. Any soaps, detergents or cleaning agents known to the industry to be harmful to infants shall not be used.

1.4.07.4.5 Polyester/Cotton White/Blue Provider Coats. Polyester/cotton white/blue provider coats shall be washed, dried and pressed in such a manner as to prevent wrinkles and shrinking of fabric. Serviceable white/blue uniforms shall be returned on stain-resistant hangars and covered with plastic.

1.4.08 Maximum Weight Variance. The weight variance allowable in servicing the laundry is 8% percent of the weight recorded on delivery tickets when the laundry is picked up. The maximum weight variance will be calculated once a month at time of monthly invoice verification by the Government. The contractor shall pay the Government the replacement value for lost or damaged articles.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years. The Period of Performance reads as follows:

1.5.01 Base Year: 01 Oct 2022 – 30 Sep 2023

1.5.02 Option Year 1: 01 Oct 2023 – 30 Sep 2024

1.5.03 Option Year 2: 01 Oct 2024 – 30 Sep 2025

1.5.04 Option Year 3: 01 Oct 2025 – 30 Sep 2026

1.5.05 Option Year 4: 01 Oct 2026 – 30 Sep 2027

1.6 GOVERNMENT FURNISHED PROPERTY AND SERVICES. The government will provide the following equipment, supplies and services listed below:

1.6.01 Carts. The Government shall provide the contractor with a minimum of 20 used/serviceable plastic wheeled laundry carts for transportation of soiled/cleaned linen to and from the Medical Center.

1.6.02 Replacement of Government-furnished Carts. The contractor shall submit requests for replacement of government-furnished carts to the government for processing. Such requests shall specify the reason for the replacement request. If the requests are accepted, the Government will provide replacement carts.

1.6.03 Cart Covers. The Contractor shall provide the Government with disposable plastic liners or barriers that are to be used in each cart that transports clean linen to the facility.

1.6.04 Emergency Medical Treatment. In the event contractor personnel are injured while performing contract duties on the base and emergency treatment is required, the Medical Center services may be used. If used, the contractor will be billed for the service at the standard rate for civilian emergencies.

1.7 GENERAL INFORMATION.

1.7.01 4.1 Contractor Representative:

1.7.01.1 Management. The contractor shall provide a POC who shall be responsible for ensuring that the contract services are provided satisfactorily. The name of this person, and an alternate or alternates, who shall act for the contractor when the POC is absent, shall be designated in writing to the contracting officer. The contract manager or alternate(s) shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate(s) shall be available during the hours of 7:30 a.m. to 4:30 p.m., to discuss problem areas. The contract manager and alternate(s) must be able to read, write, speak, and understand English.

1.7.01.2 Contractor personnel shall present a neat appearance and be easily recognized as a contractor employee. Drivers delivering to the base shall wear contractor-furnished uniforms which are clearly distinguishable from all U. S. military uniforms.

1.7.01.3 Training. The contractor shall provide necessary training for all individuals working with or around the medical center linen. This training shall consist of infection control, safety, proper handling of hospital linen, and contamination of linen. This training shall be documented covering the following topics: duration of training, names of trainers, and names of attendees (signatures). Annually, the Government will offer Antiterrorism Threat Level I training to the contractor. The training is computer based, listed on the wing web page under base briefings. Certificates and training documentation will be sent to the COR.

1.7.01.4 Performance of Services during Crisis Declared by the President or Secretary of Defense. All services shall continue uninterrupted according to the Department of Defense Instruction 3020.37, “Continuation of Essential DoD Contractor Services During Crisis.” In accordance with AFI 63-124, the Functional Commander is responsible to identify mission essential services, to include developing the necessary documents in accordance with DoDI 3020.37. Annually services contracts are reviewed by the 60 CONS/CC.

1.7.01.5 Performance Evaluation Meetings. The contracting officer may require the contract manager to meet with the contracting officer, contract administrator, government POC, and other government personnel as deemed necessary.

The contractor may request a meeting with the contracting officer when he or she believes such a meeting is necessary.

Written minutes of any such meetings shall be recorded in the contract and signed by the contract manager and the contracting officer or contract administrator. If the contractor does not concur with any portion of the minute’s non-concurrence shall be provided in writing to the contracting officer within seven (7) calendar days following receipt of the minutes.

1.7.02 Contracting Officer Representative (COR):

1.7.02.1 The COR monitors all technical aspects of the contract and assists in contract administration.

1.7.02.2 The COR is authorized to perform the following functions.

1.7.02.3 - Assure the Contractor performs the technical requirements of the contract.

1.7.02.4 - Perform inspections necessary in connection with contract performance.

1.7.02.5 - Maintain written and oral communications with the Contractor concerning technical aspects of the contract.

1.7.02.6 - Monitor Contractor's performance and notify both the Contracting Officer and Contractor of any deficiencies.

1.7.02.7 - Coordinate availability of government furnished property, and provide site entry of Contractor personnel.

1.7.03 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures themselves that the work complies with the requirement of the contract. The quality control plan will be delivered to the COR within 10 business days of the start of the contract. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.7.04 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.7.04.1 Recognized Holidays: Holiday delivery schedule in section 1.4.01.2.

1.7.05 Hours of Operation: The contractor is responsible for conducting business of pick-up and delivery of linen, between the hours 6:00 a.m. and 8:00 a.m. Monday through Saturday except recognized holidays, per 1.4.01.2, or when the Government facility is closed due to local or national emergencies, or similar Government directed facility closings. All government facility closures will be communicated to contractor. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.7.06 Place of Performance: The work to be performed under this contract will be performed at Loading dock, Building 777, 60th Medical Group, David Grant Medical Center, Travis Air Force Base, CA. Inside the loading dock, the clean linen room number is #1B303, and the soiled linen room number is #1B215 and the contractor’s facilities.

1.7.07 Type of Contract: The government will award a Firm Fixed Price Contract.

1.7.08 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use.

1.7.09 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.7.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates.

The COR is not authorized to change any of the terms and conditions of the resulting order.

1.7.11 Key Personnel: The follow personnel are considered key personnel by the government: COR Supervisor, COR, Linen Manager, and Facility Manager. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 a.m. through 4:30 p.m., Monday thru Saturday except Federal holidays or when the government facility is closed for administrative reasons.

1.7.12 Identification of Contractor Employees: IAW DFARS Subpart 211.106 Service contracts shall require contractor employees to identify themselves as contractor personnel by introducing themselves or being introduced as contractor personnel and displaying distinguishing badges or other visible identification for meetings with Government personnel.

In addition, contracts shall require contractor personnel to appropriately identify themselves as contractor employees in telephone conversations and in formal and informal written correspondence. They must also ensure that all documents or reports produced by are suitably marked as contractor products or that participation is appropriately disclosed.

1.7.13 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart

9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Saturday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DMGC David Grant Medical Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will provide none.

3.2 Facilities: The Government will provide Loading dock for deliveries.

3.3 Utilities: The Government will provide none. The Contractor shall instruct employees in utilities conservation practices.

The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4 Equipment: The Government will provide loading dock scale for weight verification and linen carts.

3.5 Materials: The Government will provide none.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The contractor shall provide everything necessary to provide laundry services, including pick-up and delivery, to the 60 th Medical Group, David Grant Medical Center, Travis Air Force Base, California. The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

Part 5

APPENDIX

APPENDIX – A

Applicable Publications

Publications and forms applicable to this Performance Work Statement (PWS) are listed below and are coded as mandatory (M). The Contractor shall follow mandatory publications to the extent (that is, the specific procedure in a paragraph, section, chapter or volume) specified in the PWS, to meet requirements in this PWS. The Government may issue supplements or amendments to listed publications from any organizational level during the life of the contract.

The contractor shall keep up-to-date on all publications listed, and shall immediately implement those changes in publications which result in a decrease or no change in the contract price. Before implementing any revision, supplement, or amendment that may result in an increase in contract price, the Contractor shall submit to the contracting officer (CO) a price proposal approval. Price proposals shall be submitted within 30 calendar days from the date the Contractor receives notice of the revision, supplement, or amendment-giving rise to the increase in cost of performance. The Government and the Contractor will negotiate an equitable adjustment to the contract under provisions of the “Changes” clause.

DEPARTMENT OF DEFENSE (DoD) REGULATIONS/MANUALS INSTRUCTIONS/DIRECTIVES.

DoD Directives can be found at http://west.dtic.mil/whs/directives. Regulations are followed by a “- R” (e.g., DoD 6025.18-R) and can be located on the website by clicking on “Publications” instead of “Directives”.

DoDD 5200.2 Personnel Security Program (M) DoDD 5400.11 DoD Privacy Program (M) DoD 6025.18R DoD Health Information Privacy Regulation (M)

AIR FORCE INSTRUCTIONS AND PUBLICATIONS. Air Force Instructions and Publications can be found at http://www.e-publishing.af.mil.

AFI 23-111 Management of Government Property in Possession of the Air Force (M) AFI 31- 218 Motor Vehicle Traffic Supervision AFI 31-501 Personal Security Program Management (M) AFI 31-601 Industrial Security Program (M) AFI 33-322 Records Management Program (M) AFI 44-108, Infection Prevention and Control Program AFI 91-204 Safety Investigation & Reports AFI 91-207 US Air Force Traffic Safety Program (M)

AFMAN 33-363 Management of Records

Occupational Safety and Health Act (OSHA) (Public Law 91-596) Occupational Safety and Health Act (OSHA) Standards 29 CFR 1910 and 29 CFR 1926 http://west.dtic.mil/whs/directives http://www.e-publishing.af.mil/

APPENDIX - B

LAUNDRY WORK LOAD ESTIMATES

(WEIGHT MAY FLUCTUATE DUE TO INCREASE OR DECREASE OF PATIENT LOAD)

ITEM Dry Weigh

Monthly Average

Estimated Lbs.

per Year

Aprons, Black 0.5 257 1542

Bathrobe, Snap (XS,S, M, L, XL, 2XL, 3XL, 0.91 158 1725

Bathrobe, Tie 0.91 50 546

Blanket, Baby (Blue & Pink) 0.2 424 1018

Blanket, Bath 1.3 110 3960 Blanket, Snag-free, Bed, Thermal, White 3.5 3813 160,146 Blanket, Suicide, Black 3 5 180 Blanket, Wool 3.7 170 7548 Coat/Top, PJ, Adult (XS,S, M, L, XL, 2XL, 0.43 348 1,796 Coat/Top, PJ, Hyperbaric (XS,S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

0.43 65 335

Coat/Top, PJ, Pediatric (XS, S, M, L, XL) 0.43 10 52 Coat, Lab Blue (XS,S, M, L, XL, 2XL, 3XL, 0.85 5 51 Coat, Lab White (XS,S, M, L, XL, 2XL, 3XL, 0.85 40 408 Curtain, Cubicle 3.6 336 14,515 Curtain, Window, Drape 5 1 60 Gown, Exam, X-Ray (3-Arm Hole) 0.65 404 3151 Gown, Mental Health, Green 0.43 120 620 Gown, IV, Snap Adult 0.79 3,519 33,360 Gown, IV, Snap Child 0.25 1 3 Gown, Obese 1.14 436 5,964 Gown, Tie 0.72 469 4,052 Jackets, Warm-up, Blue (XS,S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

0.65 4,495 35,061

Jackets, Warm-up Green (XS,S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

0.65 100 780

Lift, Patient 2 5 120 Pants, Hyperbaric, Green (XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

0.43 57 294

Pants, Scrub, Drawstring, Blue (XS,S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

0.43 10,100 52,116

Pants, Scrub, Elastic, Blue 4 East (XS,S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

0.43 50 258

Pillows, Hyperbaric, Gold 1 10 120 Pillow Case, Hyperbaric, Gold 0.25 12 36 Pillow Case, Green 0.25 1,502 4,506 Pillow Case, White 0.25 5,930 17,790 Sheet, Fitted, Blue, Gurney 1.2 2,789 3,347

Sheet, Fitted, White, Knitted 1.3 1,308 20,405

Sheet, Flat, Green 1.4 1,351 22,697

Sheet, Flat, Gold, Hyperbaric 1.4 58 974

Sheet, Flat, White 1.4 7,523 126,386 Sheets, L&D, Fitted, Foot, Green trim 0.7 100 840 Sheets, L&D, Fitted, Head, Orange trim 0.8 100 960 Sheet, Split, OB Green 0.75 325 2.925 Sliders, Breeze Positioners 0.9 1,203 12,992 Smock, Blue, Dental 0.43 50 258 Tablecloth 2.5 10 300 Towel, Bath (White) 0.67 6,664 53,579 Towel, Hand, Blue 0.25 5,904 17,712

Towel, Hand, Green (Surgical) 0.25 165 495 Trousers/Pant, PJ, Adult (XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

0.43 542 2,797

Trousers/Pant, PJ, Hyperbaric, Green (XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

0.43 57 294

Trousers/Pants, PJ, Pediatric (XS, S, M, L,XL) 0.25 10 30 Undershirt, Infant 0.1 20 24 Wrapper, Eye 0.2 35 84 Wrapper 36” 0.5 200 1,200 Wrapper 54” 0.9 100 1,080 Miscellaneous 1 100 695

APPENDIX - C

EXAMPLE IDENTIFICATION, STANDARD PACKAGING, AND METHOD OF FINISH

The following are the routine requirements for packaging of laundry and method of finish for this contract. Any other special packaging requirements or methods of finish will be specified in writing at the time that service is requested.

Definitions of abbreviations for methods of finish are as follows:

B Bundled by Plastic No Strings

F Folded H On a Hanger P Pressed S Sort by Color, Size W Shrink-Wrapped or in Plastic

The items listed in Exhibit A will be included in the yearly laundry service. Additional Instructions: Packaged amounts less than the quantities specified will be identified on the bundle.

LAUNDRY

ITEM # PER

BUNDLE

SPECIAL

HANDLING

Aprons, Black 10’s F, B

Bathrobe, Snap (XS,S, M, L, XL, 2XL, 3XL, 4XL, 5XL) 5’s F, S, B, W

Bathrobe, Tie 5’s F, S, B, W

Blanket, Baby (Blue & Pink) 10’s F, B, W

Blanket, Bath 5’s F, B, W Blanket, Snag-free, Bed, Thermal, White 3's F, B, W Blanket, Suicide, Black 2’s F, B Blanket, Wool 2’s F, B

Coat/Top, PJ, Adult (XS,S, M, L, XL, 2XL, 3XL, 4XL, 10’s P, F, S, B, W Coat/Top, PJ, Hyperbaric (XS,S, M, L, XL, 2XL, 3XL, 10’s P, F, S, Coat/Top, PJ, Pediatric (XS, S, M, L, XL) 10’s F, S, B, W Coat, Lab Blue (XS,S, M, L, XL, 2XL, 3XL, 4XL, 5XL) 1 F, S, B, H Coat, Lab White (XS,S, M, L, XL, 2XL, 3XL, 4XL, 5XL) 1 F, S, B, H Curtain, Cubicle 1 F, H, P Curtain, Window, Drape 1 F, H, P Gown, Exam, X-Ray (3-Arm Hole) 10’s F, S, B, W Gown, Mental Health, Green 10’s F, S, B, W

Gown, IV, Snap Adult 10’s F, S, B, W

Gown, IV, Snap Child 10's F, S, B, W Gown, Obese 5’s F, S, B, W Gown, Tie 10’s F, S, B, W Jackets, Warm-up All Colors (XS,S, M, L, XL, 2XL, 3XL, 5's F, S, B, W, P

Jackets, Warm-up All Colors (XS,S, M, L, XL, 2XL, 3XL, 5's F, S, B, W, P Lift, Patient 1’s F, B, W Pants, Hyperbaric, Green (XS, S, M, L, XL, 2XL, 3XL, 5’s F, S, P Pants, Scrub, Drawstring, All Colors (XS,S, M, L, XL, 2XL, 20’s F, S, B, W, P Pants, Scrub, Elastic, All Colors 4 East (XS,S, M, L, XL, 2XL, 10’s F, S, B, W, P Pillows, Hyperbaric, Gold 1’s See note below Pillow Case, Hyperbaric, Gold 20’s See note below Pillow Case, Green 20’s F, B, W, P Pillow Case, White 20’s F, B, W, P Sheet, Fitted, Blue, Gurney 5’s F, B, W

Sheet, Fitted, White, Knitted 5’s F, B, W

Sheet, Flat, Green 10’s F, B, W, P

Sheet, Flat, Gold, 10’s See note below

Sheet, Flat, White 10’s F, B, W, P Sheets, L&D, Fitted, Foot, Green trim 5’s F, B, W Sheets, L&D, Fitted, Head, Orange trim 5’s F, B, W Sheet, Split, OB Green 5’s F, B, W Sliders, Breeze Positioners 10’s F, B, W Smock, Blue, Dental 5’s F, B, W Tablecloth 5’s F, B, W Towel, Bath (White) 10’s F, B, W Towel, Hand, Blue 25’s F, B, W Towel, Hand, Green (Surgical) 25’s F, B, W Trousers/Pant, PJ, Adult (XS, S, M, L, XL, 2XL, 3XL, 10’s F, S, B, W Trousers/Pant, PJ, Hyperbarics, Green (XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

10’s F, S, B, W

Trousers/Pants, PJ, Pediatric (XS, S, M, L,XL) 10’s F, S, B, W Undershirt, Infant 10’s F, B, W Wrapper, Eye 20’s F, B, W Wrapper 36” 10’s F, B, W

Wrapper 54” 10’s F, B, W

Miscellaneous 1’s F, W Note: Hyperbaric linens: “Wrap only in paper to avoid static electricity” No Plastic! “Fabric softener required” Wash separately.

Hyperbaric linens

Vet Clinic please wash separately Vet Clinic

SPECIAL ITEMS

ITEM # PER

BUNDLE

SPECIAL HANDLING

Coats, Laboratory (Blue and White), Long Sleeve

1’s Pressed, Hanger, Plastic- Covered

Hyperbarics, Linens See Note Above

Vet Clinic, Linens 10’s F, B ,W See Note Above Aprons, Black 10’s F, B ,W, P Lift, Patient 1’s F, B ,W

Some special items cannot be defined ahead of time, as this definition includes special handling items (such as those requiring re-wash or the occasional personal item). Specific instructions for items not herein defined will be provided at the time such items are given to the Contractor for laundering.

APPENDIX - D

PICKUP AND DELIVERY SCHEDULE

The following pickup and delivery chart specifies regular pickup and delivery points for this contract. All pick-ups and deliveries shall be accomplished as stated below (military time):

Delivery Delivery Delivery Pick Up Pick Up Pick Up

Location Day Time Location Day Time Bldg. 777 Sunday Bldg. 777 Sunday

Bldg. 777 Monday 0600 to 0800 Bldg. 777 Monday 0800 Bldg. 777 Tuesday 0600 to 0800 Bldg. 777 Tuesday 0800 Bldg. 777 Wednesday 0600 to 0800 Bldg. 777 Wednesday 0800 Bldg. 777 Thursday 0600 to 0800 Bldg. 777 Thursday 0800 Bldg. 777 Friday 0600 to 0800 Bldg. 777 Friday 0800

Bldg. 777 Saturday 0600 to 0800 Bldg. 777 Saturday 0800

Soiled laundry for Bldg. 777 will be picked up after the first delivery of clean laundry is delivered. It will be weighed first at the time specified for pick up above (0600 to 0800).

APPENDIX – E

LINEN SERVICEABILITY STANDARDS

Bath Blanket

• No dark stains allowed

• 3 light stains up to 7" acceptable

• Mend holes up to 1 - 1/2" diameter

• Mend tears up to 7" long on perimeter only

• Mend all hems and selvages

Blanket/Spread

• 3 light stains up to 7" acceptable

• Mend holes up to 1 - 1/2" diameter

• Mend tears up to 7" long on perimeter only

• No more than 4 repaired holes or tears

Incontinent Pads

• No stains allowed

• No holes or tears allowed

Washcloth

• No holes or tears allowed

Yellow/Blue Protect Gown

• 3 light stains up to 5" acceptable

• Patch all holes

• Repair ties, hems and seams

Patient Gowns (includes patient, magna, mothers, exam and in/telemetry gowns)

• No stains in front

• Light stains acceptable up to 3" in back

• Replace missing/broken ties or snaps

• Mend all hems, seams and pocket

• Mend holes up to 1 1/2" diameter

• Mend tears up to 5" long

• No more than 4 repaired holes/tears

• Excessively faded fabric not acceptable

Adult Bib

• Light stains acceptable

• Replace missing ties

• No more than 3 holes of 1/2" diameter

Mattress Pad

• No dark stains

• 3 light stains up to 7" long acceptable

• Mend holes up to 1 - 1/2" diameter

Pajama Pants

• Light stains acceptable up to 3" in back

• Mend holes up to 1 - 1/2" diameter

• Mend tears up to 5" long

• Mend all hems, seams and pockets

• Replace drawstring ties

Patient Robe

• Light stains acceptable up to 3" in back

• Mend holes up to 1 - 1/2" diameter

• Mend tears up to 5" long

• Mend all hems, seams and pockets

• Replace or mend ties

Pillow Slips

• No holes allowed in center

• 2 holes not exceeding 1/2" diameter acceptable on edges

• No mending in center

• Mend holes up to 1" diameter

• Mend all hems and seams

• Center of Case: 24" L x 15" W

• Flat Sheet (includes white flat, blue flat, draw and pediatric crib sheets)

• 3 light stains up to 4" acceptable on selvage edge

• No stain in center

• No mending in center

• 2 holes not exceeding 3/4" on selvage edge

• No holes in center

• Mend holes up to 3/4" diameter

• Mend tears up to 7" long on perimeter only

• Mend all hems and selvages

• Center of Sheet:

o White Flat 65” L x 30” W o Draw 30” L x x30” W o Crib 50” L x 30” W

Fitted Sheets (includes white regular, knit and blue)

• 3 light stains up to 4" on selvage edge acceptable

• No stain in center

• No mending in center

• 2 holes not exceeding 3/4" on selvage edge

• No holes in center

• Mend holes up to 3/4" diameter

• Center of Sheet: 65" L x 30"W

Terry Towel (includes bath towel, x-large and hand)

• Mend all hems and selvages

• 4 holes not exceeding 3/4" acceptable

Huck Towel

• Mend all hems and selvages

• 4 holes not exceeding 3/4"

Baby Blanket

• Mend all hems and selvages

• 4 holes not exceeding 1/4" acceptable

• Excessively faded unacceptable

Diaper includes newborn prefold, premature prefold, and pediatric diapers

• No mending allowed

Diaper Cover

• Medical stain acceptable

• Mend hems and out seams

• No dryer bum

Infant Shirt

• Mend seams

• 4 holes not exceeding 1/2" diameter

• Pin holes acceptable

Barrier/Wrapper

• Light stains up to 3" acceptable

• Number of patches allowed

• 24 x 24 = 6 patches per side

• 30 x 30 = 6 patches per side

• 36 x 36 = 9 patches per side

• 5 x 45 = 16 patches per side

• Patches applied to both sides

• Curling or lifted patches removed

• No overlapping patches on one side

• Number of patches not to exceed 12 per 12" square

• Repair all edges

Scrub Dress

• Discretionary ink stains acceptable Light stains up to 2"

• Writing, with the exception of profanity, acceptable

• Replace missing/broken ties and snaps

• Mend all hems. seams, pockets

• Patch all holes up to 2" diameter

Bib Apron

• Light stains are acceptable

• Replace missing/broken ties

• Mend hems and edges

• Mend all holes

• Mend all tears

Mops

• Stains are acceptable

• Worn, frayed and ragged mops discarded

Bar Towel

• Light and medium stains acceptable

• Mend hems, tears, selvages

• Hales up to 1" acceptable

Dish Towel

• Stains are acceptable

• Holes up to 2" acceptable

• Up to 4 holes allowed

Laundry Bag (includes blue barrier, grey barrier and reject bags)

• Up to 4 dark stains acceptable

• Light and medium stains acceptable

• Mend seams and edges

• Patch holes as needed

Pediatric Gown

• 2 light stains up to 2"

• Replace missing/broken ties or snaps

• Mend all hems and seams

• Mend holes up to 1" diameter

• Mend tears up to 3" long

• No dryer burn

• Excessively faded or pilled unacceptable

Surgeons Gown

• Light stains up to 3" allowed

• No patching 12" above hem on front panel or on sleeves from cuffs to 16" above seam

• Maximum of 3 patches on lower front

• Maximum of 3 patches on upper sleeve

• Maximum of 9 patches on back panel

• Repair ties, snaps, hems and seams

• Grid marked after each washing

• Gown removed from service when both grids are full (maximum 150 washings)

Drape

• Light stains up to 3" allowed

• Maximum 3 patches per side

• Patches applied to both sides

• Curling patches removed

• No overlapping patches allowed

• Repair all seams

Jumpsuit / Coverall

• Discretionary ink stains acceptable

• Light stains up to 2" acceptable

• Writing, with the exception of profanity, acceptable

• Replace missing/broken ties and snaps

• Mend all hems. seams, pockets

• Mend holes up to 2" diameter

• Mend stockinet cuffs

Scrubs (includes tops and pants)

• Light stains up to 2” acceptable

• Writing, with the exception of profanity, acceptable

• Replace drawstring

• Mend all hems. seams, pockets

• Mend holes up to 2" diameter

• Patch with discretion/modesty

Surgery Towel #1

• No patching acceptable

• Maximum of 2 snags and 4 towel clip holes acceptable

• No frayed edges or tears

Warming Jacket

• Light stains up to 2" acceptable

• Writing, with the exception of profanity, acceptable

• Replace missing/broken ties and snaps

• Mend all hems. seams, pockets

• Mend holes up to 2" diameter

• Patch with discretion/modesty

APPENDIX – F

LAUNDRY FACILITY CHECKLIST

Name of facility: Date:

NOTE: Review guidelines before visiting the laundry facility.

POLICIES/PROCEDURES:

1. Written policies and procedures covering all areas of responsibility relating to service provided to the MTF?

TRAINING/EDUCATION:

1. Appropriate infection control and OSHA BBP orientation for new personnel?

2. Who conducts newcomer’s orientation?

3. Appropriate training in personal hygiene and handwashing techniques?

4. Appropriate training for the use of personal protective equipment (PPE)?

5. Training on blood borne pathogens and Universal Precautions or Standard Precautions per OSHA guidelines?

6. Appropriate Hepatitis B vaccine or signed waiver per OSHA regulation?

7. Appropriate post-exposure follow-up, treatment and record keeping per OSHA regulation?

8. Appropriate annual infection control in-service program?

9. Who conducts the annual in-service?

SOILED LINEN RECEIVING AREA:

1. Do employees adhere to the dress code requirements, appropriate PPE for this area and task?

2. Soiled linen handled as little as possible with minimum of agitation?

3. The carts and trucks used to transport soiled linen are cleaned?

SORTING AND SOILED LINEN AREA:

1. Do employees adhere to the dress code requirements, appropriate PPE for this area and task?

2. Soiled linen handled as little as possible with minimum of agitation?

3. Handwashing facilities located in this area?

4. Sharps disposal containers available?

5. Soiled linen is separated from clean linen processing area either by one or more of the following methods: Physical design or barriers, negative air pressure in soiled area, and/or positive air-flow in clean area.

WASHING AREA:

1. Is the temperature of the water compatible with the detergent?

2. Does the temperature gauge on the washer register the temperature accurately?

3. Does the facility have some method of checking the accuracy of the gauges?

4. Are temperature and time monitored by one or a combination of the following: gauges, graphs and/or computer printouts?

5. Are additional chemicals such as a chlorine agent, sour agents, or water softeners employed to launder the linen?

6. Are the personnel in the washing area different from the personnel assigned to the sorting area?

7. Are the carts used in this area designated clean carts?

8. Is the MTF’s linen washed along with another facility’s linen?

DRYING AREA:

1. Are the dryers adjacent to the washers?

2. Are the temperature and time settings on the dryer specific for each load? DRYING AREA Continued):

3. Is the lint vent cleaned with each load?

4. Is a clean cart used to remove the dry linen form the dryer?

SORTING AREA FOR FOLDING DRY LINEN:

1. Clean tables/counter surface available to fold clean linen?

2. Is the area clean and free of food and beverages?

3. Is the linen packaged in like bundles per contract requirements?

IRONING AREA:

1. Is the linen damp when sent through the hot presses?

2. Are…