Att 13 QASP and PAP.pdf

TECHNICAL EXHIBIT 01 – QUALITY ASSURANCE SURVEILLANCE PLAN

(REVISION #1)

The Contractor shall provide services required while minimizing long term carrying costs, infrastructure, and staff; and partnering with the Government to achieve lower total ownership costs for ships. At the same time, the Contractor must be capable of redirecting resources to meet MSC ship operational and logistics support surges.

The following are MSC’s overall life cycle logistics performance goals:

Performance Goal Efficient logistics data updates where the contractor achieves lower stabilized transaction cost and 10 working day cycle time for logistics update transactions Accurate equipment configuration identification data with accuracy for all add, change, and delete transactions Innovative use of technology to enhance transaction efficiency and accuracy of data, where the contractor stabilizes cost of fleet logistics data management, offsetting the cost of inflation; and achieves 2% per year reduction in data management and transaction costs, over and above inflation Technically oriented, responsive and adaptive contract support where all MSC logistics mission support requirements are met, and the contractor adapts as necessary

Contractor services are performance based. Performance objectives are identified below, cross-referenced to each paragraph in the Performance Work Statement. The Government’s goal is to receive quality and timely services while total ownership cost is minimized. The Contractor is encouraged to introduce innovative techniques, using technology to reduce cost or cycle times, and recommending elimination of non-value adding functions.

The following are the performance objectives for the services required:

Performance Requirement

(Required Service)

Performance Emphasis (Quality, Timeliness, and/or Cost)

Desired Results of Performance

(Outcome)

Performance Standard

Acceptable Quality Level

(AQL)

Performance Assessment (sampling method)

Actions to be taken if requirement not met

1.1, 1.2 Monthly Report

Quality, Timeliness, and/or Cost

Contract Monthly Report, Report should include estimated workload, monthly expended, cumulative expended and remaining balance.

Include any additional information known if a deliverable is at risk because of a government dependency or project schedule.

Standard is met 99% of the time

Contractor- provided documentation

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

SHIP LIFE CYCLE LOGISTICS SUPPORT

2.1 Capture, monitor, and maintain

Quality, Timeliness

HM&E & C4ISR items recorded in CMLS

Transactions are accurately captured

Standard is met 99% of the time

SME statistical sampling of contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.2 Material/Service

Order Requests

Quality, Timeliness

Updated records in

CMLS

Transactions are accurately captured

Standard is met 99% of the time

SME statistical sampling of contractor work. Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.3 GFM report and ship availability

Quality, Timeliness

GFM/GFE Status Report Transactions are accurately captured

Standard is met 99% of the time

SME statistical sampling of contractor work. Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.4 Casualty Report/Anticipated Not Operationally Ready

Timeliness Order CASREP/ANORS in CMLS with association FAR 8, Sole Source, and/or Urgency documentation.

Transactions are accurately captured

Standard is met 99% of the time

Govt staff receives timely, efficient, and effective contract support for requirements.

SME statistical sampling of contractor work. Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.5 Shipment requests

Quality, Timeliness

CMLS generated shipping documents

Transactions are accurately captured

Standard is met 99% of the time

Govt staff receives timely, efficient, and effective contract work. Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.6 End of Availability and Priority Material Office

Timeliness Updated records in CMLS CASREP Analysis Report

Transactions are accurately captured

Standard is met 99% of the time

Govt staff receives timely, efficient, and effective contract work. Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.7, 2.7.1 Submissions with codes 1REC1

Timeliness Process Feedback Data w/code (1REC1) within 14 days of receipt.

Transactions are accurately captured

Standard is met 99% of the time

Govt staff receives timely, efficient, and effective contract work. Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.8 GFE/GFM inventory

Timeliness Updated records in

CMLS

Transactions are accurately captured

Standard is met 99% of the time

Govt staff receives timely, efficient, and effective contract work. Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.9 Pre-Availability meetings

Quality, Timeliness

Participate in Pre- Availability Meetings

Report MS Word Document by COB next business day

Govt staff receives timely, efficient, and effective contract

Periodic review of customer satisfaction surveys submitted by MSC POC

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting

2.10 Research/update

Quality Research/update accurate pricing of non-NSN material to ensure proper valuation of material.

(approx. 500 a year).

Transactions are accurately captured

Standard is met 99% of the time sampling of contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.11

MCC 3/MCC4

configuration records

Quality Review 500 MCC 3/MCC4 configuration records to ensure all data elements are correct and update configuration records in

CLIP.

Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.12 Class based configuration comparisons

Quality Conduct class based configuration comparisons.

Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.13 SRI allowance

Quality Review/update class SRI allowance records for standardization of outfitting across ship classes (approx. 1500 a year).

Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the

2.14 Excess/shortage comparisons

Quality, Timeliness

Perform excess/shortage comparisons and identify candidates for redistribution within the program (approx. 500 LI a year).

Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.15 Not From Due

Quality Prepare and submit Not From Due (NFD) requirements into CMLS. (approx. 750 a year).

Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.16 HSC Review

Timeliness, Quality

Conduct 250 HSC reviews

Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.17 CAGE codes

Timeliness Research and update 500 CAGE codes identified by “00000”

Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the

2.18 Compliance for work package

Timeliness, Quality

On location at maintenance event, monitor and report compliance for work package CDRL.

Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.19 Technical Manuals

Timeliness, Quality

Technical Manual Status Report (accept, reject, deficiencies)

Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.20 Market research

Quality, Timeliness

Perform market research and material sourcing to identify cost and sources of supply for new material requirements associated with growth work items and/or industrial assists by coordinating with Logistics Type Desk for ordering.

Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.21 Document equipment configuration changes

Quality, Timeliness

On location at maintenance event, monitor activity (work items) and document equipment configuration changes (installations, removals, relocations) and associated ILS within Windows MSC Availability Support Program (WinMASP) as a result of completed work.

Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the

2.22 Hierarchical Source Code (HSC) baselines

Quality, Timeliness

As a result of maintenance event work package configuration-worthy actions, develop and maintain class functional and hierarchical Source Code (HSC) baselines.

Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.23 Validate installed material

Timeliness, Quality

On location at maintenance event, validate 7% of installed material condition code (MCC 3 or MCC 4) equipment (IAW COMSCINST 4790) that has not been validated provided by the SME installed

Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.24 Alterations

Timeliness, Quality

On location at maintenance event, document changes to equipment, including removal, adds, modifications, IUID compliance; by MSC and other In-Service Engineering Agent/Agency (ISEA) HM&E and C4ISR alterations, within WinMASP based upon changes to logistics support documentation (e.g. APL/AEL) utilizing MSC lead APL's.

Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.25 Return to Warehouse

Timeliness, Quality

EOA report and generate Return to Warehouse (RTW) Shipping Request in CMLS

Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the

2.26 Electronic Records Management Systems

Timeliness, Quality

Utilizing both CMLS and Electronic Records Management Systems (eRMS), monitor all Depot Level Repairable (DLR)/ Mandatory Turn-in Requisition (MTR) requisitions for corresponding turn-ins.

Notify both the applicable ship and responsible LTD 10 days in advance of pending charges.

Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.27 Temporary Navy Item Control Number

Timeliness Utilizing CMLS, monitor all Commercial Temporary Navy Item Control Number (TNICN) and Part Number (P/N) requirements sent to manufacturer/dis tributor for refurbishment or upgrade. Notify the LTD of scheduled delivery to facility and estimated return date; track and report on actual return to warehouse. The estimated workload is 100 TNICN and P/N requirements (monthly basis).

Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.28 2.28.1 2.28.2 2.28.3 2.28.4 2.28.

Report

Timeliness (1) Cumulative Summary Completion Report (# received, completed, pending) & Backlog Status

Include any additional information known if a deliverable is # received, completed, pending & Backlog Status

Govt staff receives timely, efficient, and effective contract support for requirements

Contractor-provided documentation, Periodic review of customer satisfaction surveys submitted by MSC POC

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the

2.29 Process

Timeliness (a) Process and/or order, track, and expedite requisitions of all types and priorities from LTDs, ships, and other shore customers IAW with established MSC FMS/CMLS procedures and contracting guidance. Perform technical edit screening of open purchase requests IAW COMSCINST 4490.2B to meet N10 requirements of FAR 8 screening, Sole Source Requirements and Urgency requirements. (b) Track and expedite material from the vendor to the appropriate warehouse or shipyard to meet delivery dates. (c) Provide feedback on the deficiencies of each open purchase request and report findings

Transactions are accurately captured

Standard is met 99% of the time Govt staff receives timely, efficient, and effective contract support for requirements

SME statistical sampling of contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

29.1 Financial Improvement and Audit Readiness

(FIAR)

Quality, Timeliness

Provide support of MSC's enterprise-wide Financial Improvement and Audit Readiness (FIAR) material management program to ensure accurate and complete (e.g.

existence, completeness, and valuation) operating materials and supplies (OM&S) records are maintained to support internal and external compliance audits.

Conduct sampling of inventory/electronic records and perform causative research to identify and resolve identified deficiencies.

Provide process, quality, system, and/or training recommendations to prevent future occurrences.

Transactions are accurately captured

Standard is met 99% of the time Govt staff receives timely, efficient, and effective contract support for requirements

SME statistical sampling of contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the

2.30 Not-From-Due

Quality Perform appropriate, reasonable and well-documented valuation estimates for all items received or inventoried.

Research fair market valuation for all items identified Not-From- Due (NFD) and items with no price or invoiced value.

Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.31 Flow Charts

Quality Draft procedures with associated multi-function process flow charts IAW with MSC quality management

Transactions are accurately captured

Contractor-provided documentation, SME statistical sampling of contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

MATERIAL HANDLING EQUIPMENT AND ORDNANCE HANDLING EQUIPMENT (MHE/OHE) PROGRAM SUPPORT

3.1 New MHE

Timeliness MHE Service Jackets. Transactions are accurately captured

Standard is met 99% of the time Govt staff receives timely, efficient, and effective contract support for requirements

SME statistical sampling of contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.2

MHE

Timeliness MHE Service Jackets. Transactions are accurately captured

Standard is met 99% of the time Govt staff receives timely, efficient, and effective contract support for requirements

SME statistical sampling of contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the

3.3

MHE

Timeliness Files of all MHE/OHE related program data

Transactions are accurately captured

Standard is met 99% of the time Govt staff receives timely, efficient, and effective contract support for requirements

SME statistical sampling of contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.4

MHE

Timeliness Receipt Inspection, Safety Certifications, and MHE Assignment Data.

Transactions are accurately captured

Standard is met 99% of the time Govt staff receives timely, efficient, and effective contract support for requirements

SME statistical sampling of contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.5

MHE

Quality Receipt Inspection and MHE Assignment Data

Transactions are accurately captured

Standard is met 99% of the time Govt staff receives timely, efficient, and effective contract support for requirements

SME statistical sampling of contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.5 & 3.6 MHE Safety

Quality Safety Certification Form

Transactions are accurately captured

Standard is met 99% of the time Govt staff receives timely, efficient, and effective contract support for requirements

SME statistical sampling of contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the

3.8

OHE

Timeliness Receipt Inspection and OHE Assignment Data

Transactions are accurately captured

Standard is met 99% of the time Govt staff receives timely, efficient, and effective contract support for requirements

SME statistical sampling of contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.9 OHE Safety

Timeliness Safety Certifications Forms

Transactions are accurately captured

Standard is met 99% of the time Govt staff receives timely, efficient, and effective contract support for requirements

SME statistical sampling of contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.10

OHE

Quality List of recommended assets for replacement

Transactions are accurately captured

Standard is met 99% of the time Govt staff receives timely, efficient, and effective contract support for requirements

Contractor-documentation, $500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.11

OHE

Quality MSC shipboard OHE Inventory and excess list

Transactions are accurately captured

Standard is met 99% of the time Govt staff receives timely, efficient, and effective contract support for requirements

Contractor-provided documentation

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the

3.12

OHE

Timeliness Transportation Requests

Transactions are accurately captured

Standard is met 99% of the time Govt staff receives timely, efficient, and effective contract support for requirements

SME statistical sampling of contractor work.

Feedback to the

COR.

deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.13

OHE/MHE

Timeliness Feedback Report Transactions are accurately captured

Standard is met 99% of the time Govt staff receives timely, efficient, and effective contract support for requirements

SME statistical sampling of contractor work.

deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.14

OHE/MHE

Quality Requisitions and Open Purchase Reques Updated CMLS and Inventory records ts

Transactions are accurately captured

Standard is met 99% of the time Govt staff receives timely, efficient, and effective contract support for requirements

SME statistical sampling of contractor work.

deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.15

OHE/MHE

Timeliness Work package and amendments

Transactions are accurately captured

Standard is met 99% of the time Govt staff receives timely, efficient, and effective contract support for requirements

SME statistical sampling of contractor work.

Feedback to the

COR.

Periodic review of customer satisfaction surveys submitted by MSC POC deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the

3.16

MHE

Timeliness Work package and amendments for overseas support

Transactions are accurately captured

Standard is met 99% of the time Govt staff receives timely, efficient, and effective contract support for requirements

Contractor-provided documentation, SME statistical sampling of contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.17

MHE

Timeliness Updated CMLS and Inventory records

Transactions are accurately captured

Standard is met 99% of the time Govt staff receives timely, efficient, and effective contract support for requirements

Contractor-provided documentation, SME statistical sampling of contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.18

MHE/OHE

Quality Repair & Maintenance Service Log. Record maintenance action tracking number, period of performance, activity supported, current status, completion date.

Transactions are accurately captured

Standard is met 99% of the time Govt staff receives timely, efficient, and effective contract support for requirements

Contractor-provided documentation, SME statistical sampling of contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.19

MHE/OHE

Quality Technical Support Log.

Record help request tracking number, date received, activity supported, issue being researched, ongoing actions, and solution provided.

Transactions are accurately captured

Standard is met 99% of the time Govt staff receives timely, efficient, and effective contract support for requirements

Contractor-provided documentation, SME statistical sampling of contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the

3.20

MHE/OHE

Quality Draft SMS and QMS procedures & associated multi-function process flow chart

Reports produced and delivered in accordance with customer schedules

Govt staff receives timely, efficient, and effective contract support for requirements

Contractor-provided documentation, Periodic review of customer satisfaction surveys submitted by MSC POC

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.21

MHE/OHE

Quality Draft SAMM schedules and procedures

Reports produced and delivered in accordance with customer schedules

Govt staff receives timely, efficient, and effective contract support for requirements

Contractor-provided documentation, Periodic review of customer satisfaction deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.22

MHE/OHE

Quality Equipment Evaluation Results

Reports produced and delivered in accordance with customer schedules

Govt staff receives timely, efficient, and effective contract support for requirements

Contractor-provided documentation, Periodic review of customer satisfaction deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.23

MHE/OHE

Quality Design and configuration Results

Reports produced and delivered in accordance with customer schedules

Govt staff receives timely, efficient, and effective contract support for requirements

Contractor-provided documentation, Periodic review of customer satisfaction deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the

3.24

MHE/OHE

Timeliness Status Report Transactions are accurately captured

Standard is met 99% of the time Govt staff receives timely, efficient, and effective contract support for requirements

Contractor-provided documentation, SME statistical sampling of contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.25

MHE/OHE

Timeliness Status Report Reports produced and delivered in accordance with customer schedules

Govt staff receives timely, efficient, and effective contract support for requirements

Contractor-provided documentation Periodic review of customer satisfaction surveys submitted by MSC POC

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.26

MHE/OHE

Timeliness Return to Warehouse document

Transactions are accurately captured

Standard is met 99% of the time Govt staff receives timely, efficient, and effective contract support for requirements

Contractor-provided documentation, SME statistical sampling of contractor work.

Feedback to the

COR.

Periodic review of customer satisfaction surveys submitted by MSC POC

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

LOGISTICS DATA MANAGEMENT SUPPORT

4.1.1 Ship Initialization

Timeliness Data Load Files Transactions are accurately captured

Standard is met 99% of the time Govt staff receives timely, efficient, and effective contract support for requirements

SME statistical sampling of contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the

4.1.2 Ship Initialization

Timeliness MERLIN correction Transactions are accurately captured

Standard is met 99% of the time Govt staff receives timely, efficient, and effective contract support for requirements

SME statistical sampling of contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.1.3 Ship Initialization

timeliness WinMASP RIC Export Transactions are accurately captured

Standard is met 99% of the time Govt staff receives timely, efficient, and effective contract support for requirements

SME statistical sampling of contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.1.4 Ship Initialization

Timeliness HSC Baseline Transactions are accurately captured

Standard is met 99% of the time Govt staff receives timely, efficient, and effective contract support for requirements

SME statistical sampling of contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.1.5 Ship Initialization

Timeliness IUID Transactions are accurately captured

Standard is met 99% of the time Govt staff receives timely, efficient, and effective contract support for requirements

SME statistical sampling of contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the

4.1.6

Timeliness Ship Initialization Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.1.7 Ship Initialization

Timeliness CDMD-OA Initialization Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.1.8 Ship Initialization

Timeliness Government Deficiency Transactions are accurately captured deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.1.9 Ship Initialization

Timeliness DLR XRIC List Transactions are accurately captured deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the

4.1.10

Timeliness FIAR Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

Ship Warranty Period

4.2.1 Ship Warranty Period

Timeliness Data Load Files Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.2.2 Ship Warranty Period

Timeliness Ship Warranty Period Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.2.3 Ship Warranty Period

Timeliness IUID Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the

4.2.4 Ship Warranty Period

Timeliness CDMD-OA Update Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.2.5 Ship Warranty Period

Timeliness Buy List Requisition Data Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.2.6 Ship Warranty Period

Timeliness FIAR Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

Ship Maintenance

4.3.1 Ship Maintenance

Timeliness Summary of Logistics Supporting Information

Transactions are accurately captured deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the

4.3.2 Ship Maintenance

Timeliness Summary of Configuration Records

Transactions are accurately captured deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.3.3 Ship Maintenance

Timeliness CDMD-OA Configuration Maintenance

Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.3.4 Ship Maintenance

Timeliness Navy ERP APL/AEL Updates

Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.3.5 Ship Maintenance

Timeliness CMLS Initialization/Maintenanc e Record

Transactions are accurately captured deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the

4.3.6

Timeliness Updated HSC Baseline accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.3.7 Ship Maintenance

Timeliness CDMP Updates Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.3.8 Ship Maintenance

Timeliness Ad-hoc query data set Transactions are accurately captured documentation, Navy ERP APL/AEL Updates

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.3.9 Ship Maintenance

Timeliness IUID updates Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the

4.3.10

Timeliness SOA WinMASP Databases

Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.3.11 Ship Maintenance

Timeliness EOA WinMASP Databases

Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.3.12 Ship Maintenance

Timeliness ShipCLIP Database Transaction Reports

Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.3.13 Ship Maintenance

Timeliness ShipCLIP Database Transaction Reports

Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the

4.3.14

Timeliness NIS/NC Report Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.3.15 Ship Maintenance

Quality Training Training produced and delivered in accordance with customer schedules satisfaction surveys submitted by MSC POC

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.3.16 Ship Maintenance

Quality Training Training produced and delivered in accordance with customer schedules satisfaction surveys submitted by MSC POC

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.3.17 Timeliness Subscription Services

Logistics Research Tool and inventory locator service Subscription

Govt staff receives timely, efficient, and effective contract support for requirements documentation Periodic review of customer satisfaction surveys submitted by MSC POC

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the

4.3.18

Timeliness MSC Demand Database maintenance

Transactions are accurately captured documentation Periodic review of customer satisfaction surveys submitted by MSC POC

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.3.19 Ship Maintenance

Timeliness CDMP updates Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.3.20 Ship Maintenance

Timeliness CMLS Training Training produced and delivered in accordance with customer schedules satisfaction surveys submitted by MSC POC

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.3.21 Ship Maintenance

Timeliness TNIC Research Transactions are accurately captured contractor work.

Feedback to the

COR.

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the

4.3.22

Timeliness Shortage/Excess reports Transactions are accurately reported documentation Periodic review of customer satisfaction surveys submitted by MSC POC

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.3.23

Timeliness -AKE/T-AO/T-AOE class shortage report

Transactions are accurately reported documentation Periodic review of customer satisfaction surveys submitted by MSC POC

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.3.24 Ship Maintenance

Quality QA and load of OSI/DMP Transactions are accurately captured contractor work.

Feedback to the

COR.

Periodic review of customer satisfaction surveys submitted by MSC POC

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

Food Service Management Support

4.4.1 Food Service Management Support

Quality Compliance Listing updates from previous month.

Govt staff receives timely, efficient, and effective contract support for requirements satisfaction surveys submitted by MSC POC

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the

4.4.2 Food Service Management Support

Quality Compliance Listing updates from vendor catalogs

Govt staff receives timely, efficient, and effective contract support for requirements satisfaction surveys submitted by MSC POC

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.5.1 Budget Execution

Quality PO1/PO2 Budget Report (use N45 Financial Mgmt.

Procedures Desk Guide, Attachment A.)

Transactions are accurately reported documentation Periodic review of customer satisfaction surveys submitted by MSC POC

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.5.2 Budget Execution

Quality Process Transactions Transactions are accurately reported documentation Periodic review of customer satisfaction surveys submitted by MSC POC

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.5.3 Budget Execution

Quality LSC Report (use N45 Financial Mgmt Procedures Desk Guide

Transactions are accurately reported documentation Periodic review of customer satisfaction surveys submitted by MSC POC

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the

4.5.4 Budget Execution

Quality Process Errors (use N45 Financial Mgmt Procedures Desk Guide)

Transactions are accurately reported documentation Periodic review of customer satisfaction surveys submitted by MSC POC

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.5.5 Budget Execution

Quality Maintain Standard Operating Procedures (SOPs) for Financial Task accurately reported documentation Periodic review of customer satisfaction surveys submitted by MSC POC

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.5.6

Quality Testing Summary Report documentation Periodic review of customer satisfaction surveys submitted by MSC POC

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.5.7

Quality Tri-Annual Review Summary Report (use N45 Financial Mgmt Procedures Desk Guide)

Transactions are accurately reported documentation Periodic review of customer satisfaction surveys submitted by MSC POC

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the

4.5.8

Quality Tri-Annual Review Summary Report (use N45 Financial Mgmt Procedures Desk Guide)

Transactions are accurately reported documentation Periodic review of customer satisfaction surveys submitted by MSC POC

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.5.9

Quality N4 Managed Funds Budget Report.

Transactions are accurately reported documentation Periodic review of customer satisfaction surveys submitted by MSC POC

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.5.10 Budget Execution

Quality Commodities Price Rate Table Updates

Transactions are accurately reported documentation Periodic review of customer satisfaction surveys submitted by MSC POC

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

4.5.11 Budget Execution

Quality Accruals List Transactions are accurately reported documentation Periodic review of customer satisfaction surveys submitted by MSC POC

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the

4.5.12 4.5.12.1 4.5.12.2 Budget Execution

Timeliness Create TDL/Exhibit/Modification with funding data documentation Periodic review of customer satisfaction surveys submitted by MSC POC

$500.00 for every deliverable

(2) business days late up to a maximum of $5,000.00 per…