Atch 4 Draft QASP.pdf

Atch 4

Tobyhanna Army Depot

Quality Assurance Surveillance Plan for

Depot Wide Snow Shoveling

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

• What will be monitored.

• How monitoring will take place.

• Who will conduct the monitoring.

• How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance.

This QASP is a “living document” and the Government may review and revise it on a regular basis.

However, the Government shall coordinate changes with the contractor. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

2. GOVERNMENT ROLES AND RESPONSIBILITIES

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (K) – John E. Thomas

b. Contract Specialist (KS) – Cheryl A. Saylock

c. Contracting Officer’s Representative (COR) – Forrest Green

2.1 The COR is responsible for ensuring that the contractor performs the work that is required for this contract. This consists of the COR performing the following tasks:

a. The COR evaluates and documents contractor performance in accordance with the QASP.

b. The COR notifies the KO of any significant performance deficiencies.

3. PERFORMANCE STANDARDS

Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards.

The Performance Requirements Summary Matrix includes performance standards in accordance with the PWS. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

Task Performance Objectives

Method of Surveillance

Incentive/ Disincentive

Report to TYAD within required time per PWS 1.2(c) to perform Snow Removal.

Report on-site to TYAD within 1 hour of notification 100% of the time.

100% inspection through on-site monitoring of on-site performance and reports from Security Office.

Positive or Negative performance evaluation

Scheduled Areas to be cleared of snow and ice and maintained as required per PWS 1.2(e).

Areas are to be cleared of snow and ice 100 % of the time on time.

100% inspection through on-site monitoring and calls from TYAD personnel.

Positive or Negative performance evaluation

Provide flexibility in snow removal for “hot spots” crews must be able to respond within required time per PWS (1.2(e).

Report to hot spot areas within 30 minutes of notification from COR

100% inspection through on-site monitoring and calls from TYAD personnel.

Positive or Negative performance evaluation

Provide a report of activities for the day’s work per PWS 1.2(f).

Report will be provided weekly

100% inspection of deliverable reports.

Positive or Negative performance evaluation

6. METHODS OF QA SURVEILLANCE

Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.

a. 100% inspection

b. Feedback from divisions

8. RATINGS

Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. The following ratings shall be used:

Pass or Fail

9. DOCUMENTING PERFORMANCE

a. ACCEPTABLE PERFORMANCE

The Government shall document positive performance. Any report may become a part of the supporting documentation for any contractual action.

b. UNACCEPTABLE PERFORMANCE

When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR shall document the discussion and place it in the COR file.

When the COR determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR), and present it to the contractor's program manager.

The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the COR. The Government shall review the contractor's corrective action plan to determine acceptability.

Any CDRs may become a part of the supporting documentation for any contractual action deemed necessary by the CO.

10. FREQUENCY OF MEASUREMENT a. Frequency of Measurement.

Pass or Fail

During contract performance, the COR will periodically analyze whether the negotiated frequency of surveillance is appropriate for the work being performed.

b. Frequency of Performance Assessment Meetings.

The COR shall meet with the contractor weekly to assess performance and shall provide a written assessment.