Atch_1-PWS.pdf

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Performance Work Statement for

Halvorsen Aircraft Cargo Loaders (ACL)

Purchase Request: FD2060-24-30112

14 February 2024

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1.0 Description of Services

Objective(s): This Performance Work Statement (PWS) describes the services required for the Material Management (MM) (both Continental United States (CONUS) and Outside the CONUS (OCONUS)) and Program Engineering Support (PES) segments of the Halvorsen contract.

1.1.1 Material Management (MM): MM consists of two parts: 1- Parts (price per operating hour), and 2- Product Support (infrastructure). Parts requirements are contained in 4.5.3; Infrastructure requirements are contained in 4.5.4. Part is defined as part, item, component, assembly, consumable, or reparable, and has the same meaning throughout this PWS. The Contractor shall provide 24 hours per day and 7 days per week technical support for the Halvorsens , listed in Attachment 6 of the contract,within CONUS and OCONUS. The Halvorsen fleet will be subject to deployments and relocations.

1.1.2 Program Engineering Support (PES): PES, through a systems engineering approach, provides the Air Force with the technical activities required to sustain the Operational Safety, Suitability, and Effectiveness (OSS&E) baselines of the Halvorsen system through proactive problem identification and problem resolution, resulting in reduction of total ownership cost (RTOC) and improved readiness. Systems engineering provides the information technology (IT) solution for the integration and configuration control of the technical knowledge, development and maintenance of technical documents, development and maintenance of the data collection and analyses, resolution of system deficiencies and parts obsolescence, qualifications of parts/materials, and engineering-level field support.

1.2 Benefit to United States Air Force (USAF): This acquisition will benefit the United States Air Force (USAF) by maintaining a robust parts inventory and pipeline and maintaining engineering support to the Halvorsen fleet to allow for continuing support of worldwide cargo movement.

1.3 Background: This is a bridge acquisition for sustainment support of the Halvorsen fleet.

Halvorsens provide cargo movement capabilities to over 170 worldwide locations and require repair parts, field service representatives, and continuous engineering support to ensure properly functioning equipment is available to the government.

2.0 Services Summary: The following table summarizes the performance thresholds for the most critical performance objectives of this effort.

Performance Objective PWS

Reference Performance Threshold

Quality of Contract Data Requirements List (CDRL) deliverable

4.2.1 There shall be no more than one rejection of any deliverable.

There shall be no more than 3 total rejection(s) of deliverables per contract year. The Government will reject a deliverable if 3 or more technical errors or 10 or more minor errors are found within the deliverable. The rejected deliverable shall be corrected and resubmitted within 20 business days of notification of Government rejection.

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Receipt of CDRL deliverable

4.2.2 There shall be no more than 2 late submission(s) of

deliverables per contract year. The Contractor shall notify the Government at least 5 working days prior to due date if the delivery of any data/document will not meet the scheduled delivery date and negotiate a revised delivery date. The data/document shall be delivered by the revised delivery date acceptable to the Government.

Provide thorough and meaningful Earned Value Management System (EVMS) cost and schedule variance analyses in the Integrated Program Management Data and Analysis Reports (IPMDARs)

4.5.1.1.2, 4.6.1.1.2

No more than 3 unacceptable variance analyses per month shall be submitted; all unacceptable variance analyses shall be satisfactorily re-written and re-submitted within 20 calendar days of initial written notification.

Ensures Halvorsen System compliance with Non-Mission Capable for Supply (NMCS) rate requirement

4.5.2.1.a Not More Than (NMT) 3%.

Ensures Halvorsen System compliance with Logistics Response Time (LRT) requirements

4.5.2.1b CONUS (in hands of unit): 75% of parts, NMT 96hrs; 97% of parts, NMT 144hrs; 100% of parts, NMT 30 days.

OCONUS West (in hands of unit): 75% of parts, NMT 120hrs;

97% of parts, NMT 168hrs; 100% of parts, NMT 30 days.

OCONUS East (in hands of unit): 70% of parts, NMT 120hrs;

80% of parts, NMT 168hrs; 100% of parts, NMT 30 days.

If the shipment exceeds the criteria for normal shipping (i.e.

when greater than 150 lbs or 119 inches in length; or greater than 165 inches in combined length and girth), then the LRT measurement stops when the delivery gets in the hands of the shipper.: 75% of parts, NMT 96 hrs; 97% of parts, NMT 144 hrs; 100% of parts, NMT 30 days.

Provides minimum number of bad parts to the field each month

4.5.4.1 No more than 0.5% of all parts delivered each month are bad parts.

Provides timely Technical Support response to calls from the field

4.5.4.2 75% of time: NMT 2 hrs during duty hours and NMT 3 hrs during non-duty hours 100% of time.: by next calendar day.

System Review Board (SRB) Project Milestones

4.6.1 85% of SRB Project Milestones shall be completed early or on schedule per the baseline schedule; remaining 15% shall be addressed in the Contractor’s variance analyses.

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Each SRB investigation in support of the Halvorsens SRB process shall be documented in an engineering report and available electronically for download

4.6.2.5.2.1 80% of initial engineering reports shall posted to the Contractor’s website for Government personnel easy access no later than (NLT) 3 working days before the related SRB presentation, and shall comply with the format and content requirements of Appendix B unless otherwise approved by the Government; the other 20% shall be posted within 1 working day.

Perform risk management for all mishaps reported citing injury or near injury of personnel, and any reports of failures or actions that had possible safety implications

4.6.2.5.2.1 The initial draft of a project’s risk assessment shall be included in the engineering report NLT 3 days after the unique SRB project number is assigned.

Deliver quality drawings to the Air Force

4.6.2.5.2.4.3 Any defects found shall be corrected and re-submitted within 30 days. No drawing submittals shall be rejected by the Government more than once.

Engineering Field Support

4.6.2.8 The Contractor shall provide 8/5 (8 hours per day and 5 days a week) worldwide engineering support to the technical support team of the MM segment of this contract. Response to requests for engineering support shall be provided 75% of the time by the next business day and the remaining 25% by the third business day.

Adherence to Contractor Quality Management System (QMS)

5.10, 5.11 100% compliance with the QMS is required.

3.0 Government Property

3.1 Contractor Responsibility: The Contractor shall be responsible for Government property in accordance with the Federal Acquisition Regulation (FAR) and as specified in the contract/order.

3.2 Government Property to be Provided: Government property to be provided includes Government-Furnished Property, Equipment, and Material (GFP/GFE/GFM). The Government will provide the following supporting documents, if available, for the Halvorsen as part of the solicitation: Engineering Drawings, Technical Manuals, Time Compliance Technical Orders (TCTOs), Non-TO Repair Procedures, Missing and Damaged Parts List, Safety Assessment Report (SAR), Failure Modes Effects and Criticality Analysis, Item Unique Identification (IUID) Plan, Base Code Reference List, Field Incident Reports (FIR), Parts Shipped Data, Engine Hour Readings, Work Order Listings, As-Maintained List (AML), Engineering Reports, Loader Moves Document (ACL Locations), Prime Item Development Specification (PIDS), and Definition of Terms.

3.2.1 MM: The Government will provide the Contractor with USAF vehicle operations and maintenance data originating from Defense Property Accountability System (DPAS) by the 13th working day following end of the previous month. The data will be provided in either a Microsoft Excel spreadsheet or a Microsoft Access database.

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3.2.2 PES: The Government will provide two Halvorsen Loaders (one Tier III and one legacy with A/C) (for Contractor’s use as engineering test beds for verification of new changes), six 463L pallets, six 463L couplers, large item parts, and Contingency High Priority Mission Support Kit (CHPMSK) as GFM (see Attachment 3) and shall remain as GFM throughout the contract period.

3.3 Reporting of Government Property: The Contractor shall have a system of internal controls to manage (control, use, preserve, protect, repair, and maintain) Government property in its possession in accordance with FAR 52.245-1, and its property management system shall be adequate to satisfy the requirements of this clause. The contractor shall record receipt and return of all Government Furnished Property (GFP), as well as the reporting of shipment, consumption, disposal, or transfer to another contract, in the GFP Module in Procurement Integrated Enterprise Environment (PIEE), https://piee.eb.mil, as stipulated by DFARS 252.245-7002. This reporting requirement does not change any liability provisions or other reporting requirements that may exist under the contract. GFP training and guidance is located at the DoD Procurement Toolbox at https://dodprocurementtoolbox.com/.

3.4 Loss of Government Property

3.4.1 Definition of Loss of Government Property: “Loss of Government property” means unintended loss of or damage to Government property including property that cannot be found after a reasonable search, loss due to inadequate storage, loss due to lack of security, theft, damage requiring repair to restore the item to usable condition, or damage that renders the property useless for its intended purpose or Beyond Economical Repair (BER). Loss of Government property does not include manufacturing defects, obsolescence, normal wear and tear, or purposeful destructive testing. Unless otherwise stated in the contract/order, loss of Government property does not include normal and reasonable inventory adjustments, i.e., losses of low priority consumable material, such as common hardware, as agreed to by the Contractor and the Government Property Administrator.

3.4.2 Reporting Loss of Government Property: The Contractor shall report loss of Government property in the GFP Module located in PIEE, https://piee.eb.mil/piee-landing/.

3.5 Return or Retention of Government Property: All property provided by the Government remains the property of the Government and shall be returned to the Government as directed, but no later than completion of the contract/order, unless the Procuring Contracting Officer (PCO) directs the Contractor to retain the property for continued use under a successor contract. All Government property shall be returned to the Government in the condition provided unless approved in advance by the PCO. All material generated under the contract/order becomes the property of the Government and shall be returned to the Government as directed, but no later than completion of the contract/order, unless the PCO directs the Contractor to retain the material for continued use under a successor contract.

3.6 Base Support: The Government will furnish property incidental to the place of performance including office space and equipment, i.e., computer equipment, software, output device(s), https://piee.eb.mil/ https://dodprocurementtoolbox.com/ https://piee.eb.mil/piee-landing/

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phone/phone line, facsimile equipment, reproduction equipment and office supplies if available and on a non-interference basis. Failure by the Contractor to comply with the requirements shall release the Government, without prejudice, from its obligation to provide base support by the date(s) required.

3.6.1 Base Support Requirements: Requirements for this contract are identified below:

a. Base support includes Government-controlled working space, material, equipment, services (including automatic data processing), or other which the Government determines can be made available at, or through, any Air Force installation where this contract shall be performed. All Government Property in the possession of the Contractor shall be used and managed in accordance with the Government Property clauses.

b. The Contractor agrees to immediately report to the PCO (with a copy to the cognizant ACO) inadequacies, defective Government-Furnished Property (GFP) or non-availability of support stipulated by the contract schedule, together with a recommended plan for obtaining the required support. The Government agrees to determine (within 30 working days) the validity and extent of the involved requirement and the method by which it shall be fulfilled (e.g., purchase, rental, lease, GFP, etc.) Facilities shall not be purchased under this contract. Additionally, the Contractor (or authorized representative) shall not purchase, or otherwise furnish any base support requirement (or authorize others to do so), without prior written approval of the Contracting Officer regarding the price, terms, and conditions of the proposed purchase, of approval of other arrangements.

c. Base support will be provided at the following installations: all bases/installations (CONUS & OCONUS) where Field Service Representatives (FSR’s)/Forward Supply Point (FSP) Managers will be located.

e. The Government support to be furnished under this contract is outlined within this PWS Because of the nature and location(s) of the work performed, the value of such equipment is undeterminable. The Contractor shall not incur any cost resulting from nonsupport prior to Contracting Officer concurrence.

4.0 Technical Requirements

4.1 Period and Place of Performance

4.1.1 Contract/Order Period of Performance: The period of performance for the contract/order will extend 60 months (one base year of 12 months and 4 option years of 12 months) supporting the Halvorsen fleet.

4.1.2 Place of Performance: These services will be performed at the contractor’s locations or as otherwise authorized. Field Service Representatives (FSRs) will be at locations to support bases throughout the world.

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4.2 Contract Data Requirements List(s) (CDRL):

Base Year Option

Year 1 Option Year 2

Option Year 3

Option Year 4

DID Title PWS Reference(s)

A001 B001 C001 D001 E001 DI-ADMN-

81249B

Conference Agenda 4.5.2.3.3

A002

B002

C002 D002 E002 DI-MGMT-

81334D/T

Contract Work Breakdown Structure (CWBS)

4.5.1.1.2, 4.5.1.1.3, 4.6.1.1.2, 4.6.1.1.3

A003

B003

C003

D003

E003

DI-MGMT-

81861B

Integrated Program Management Data and Analysis Report

(IPMDAR)

4.5.1, 4.5.1.1.2, 4.6.1, 4.6.1.1.2

A004 B004 C004 D004 E004 DI-MGMT-

81468A

Contract Funds Status Report

(CFSR)

4.5.1.1.2, 4.6.1.1.2

A005 B005 C005 D005 E005 DI-ADMN-

81250B

Conference Minutes 4.5.2.3.3, 4.6.2.3, 4.6.2.5.1, 4.6.2.5.2

A006 B006 C006 D006 E006 DI-CMAN-

81022E/T

Configuration Audit Summary Report – Technical Baseline

4.6.2.1 - 4.6.2.4, 4.6.2.13

A007 B007 C007 D007 E007 DI-SESS-

80642E

Notice of Revision

(NOR)

4.6.2.4

A008 B008 C008 D008 E008 DI-SESS-

80639E

Engineering Change Proposal (ECP)

4.6.2.4

A010 B010 C010 D010 E010 DI-ADMN-

80447A/T

Contract Summary Report – Finite Element Analysis

4.6.2.5.2

A011 B011 C011 D011 E011 TM-86-01R/T Technical Manual Contract Requirements

(TMCR)

4.6.2.10.1, 4.6.2.10.2

A012 B012 C012 D012 E012 DI-SESS-

81000F/T

Product Drawings/Models and Associated Lists

4.6.2.5.2.4 and all sub paragraphs

A013 B013 C013 D013 E013 DI-SESS-

81785A/T

Systems Engineering Plan (SEP)

4.6.2.1, 4.6.2.3, 4.6.2.14, 5.5.3

A014 B014 C014 D014 E014 DI-SESS-

80858D/T

Configuration Management Plan

(CMP)

4.6.2.4

A016 B016 C016 D016 E016 DI-MGMT-

81803A

IUID Marking Plan 4.3.1.1

A017 B017 C017 D017 E017 DI-MFFP-

81402B/T

Finish Specification Report

4.6.2.13

A018 B018 C018 D018 E018 DI-SAFT-

81563/T

Accident/Incident Report

5.5.2

A019 B019 C019 D019 E019 DI-QCIC-

81794A

Quality Assurance Program Plan

(QAPP)

5.10

A020 B020 C020 D020 E020 DI-SAFT-

80102C

Safety Assessment Report (SAR)

4.6.2.14

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A021 B021 C021 D021 E021 DI-MISC-

80508B

Technical Report - Study/Services

4.6.2.18.1

A022 B022 C022 D022 E022 DI-MISC-

81454D

Computer Program Identification Number (CPIN) Catalog Information

4.6.2.18.3

A023 B023 C023 D023 E023 DI-AVCS-

80700A

Computer Software Product End Items

4.6.2.18.3

4.2.1 Quality of CDRL Deliverable: There shall be no more than one rejection of any deliverable. There shall be no more than 3 total rejection(s) of deliverables per contract year.

The Government will reject a deliverable if 3 or more technical errors or 10 or more minor errors are found within the deliverable. A technical error is defined as the format not being in accordance with the CDRL or the content not being accurate and complete in accordance with the CDRL, PWS or contract. A minor error is exemplified by a typographical error, a grammatical error, etc. The rejected deliverable shall be corrected and resubmitted within 20 business days of notification of Government rejection.

4.2.2 Receipt of CDRL Deliverable: CDRL deliverables shall be submitted via Multi-use Engineering Change Proposal Automated Review System (MEARS) and submitted directly to the MFT member identified on the CDRL. There shall be no more than 2 late submission(s) of deliverables per contract year. The Contractor shall notify the Government at least 5 working days prior to the due date if the delivery of any data/document will not meet the scheduled delivery date and negotiate a revised delivery date. The data/document shall be delivered by the revised delivery date acceptable to the Government.

4.2.2.1 The contractor shall electronically deliver all contractual data specified herein using the Government-controlled method of delivery, MEARS, http://mears1.redstone.army.mil/mears/Default.aspx. The contractor shall work with the Government to ensure that an adequate number of contractor personnel obtain and possess Public Key Infrastructure (PKI) certification from an accepted Government source. The contractor shall be receptive to the training offered by the Government on the MEARS system. The contractor shall prepare, maintain, and track the contract data status, schedule and ensure timely data deliveries. If MEARS is down for maintenance, the contractor shall use an alternative method of the contractual data deliverables utilizing Defense Information Systems Agency (DISA), known as Department of Defense (DoD) SAFE, via http://safe.apps.mil/. The contractor shall obtain and possess PKI certification from an accepted Government source to access the DoD SAFE.

4.3 Services

4.3.1 Item Unique Identification (IUID)

4.3.1.1 Marking Requirement: Unique Item Identification is required for all items to be delivered to the Department of Defense (DoD) that meet the criteria established by the FAR.

[CDRL Reference in paragraph 4.2, DI-MGMT-81803A, IUID Marking Plan]

4.3.1.2 Reporting in IUID Registry

http://mears1.redstone.army.mil/mears/Default.aspx http://safe.apps.mil/

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4.3.1.2.1 Transmission of Government property must be recorded in the IUID Registry. The Government is required to record the transfer of GFP to the Contractor. The Contractor is required to record the receipt of GFP from the Government. The Contractor is required to record the return of GFP to the Government.

4.3.1.2.2 The Government or contractor/subcontractor personnel responsible for causing a “life cycle event” (i.e., abandoned, consumed, destroyed by accident, destroyed by combat, donated, exchanged – repair, exchanged – sold, exchanged – warranty, expended – experimental/target, expended – normal use, leased, loaned, lost, reintroduced, retired, scrapped, sold – foreign government, sold – historic, sold – nongovernment, sold – other federal, sold – state/local, and stolen) will update the item record in the IUID Registry.

4.3.2 Packaging: The Contractor shall package and mark material in accordance with the contract/order Air Force Materiel Command (AFMC) Form 158, Packaging Requirements, and applicable Government regulations. The Contractor shall ensure that classified material is packaged, marked and delivered in accordance with 32 CFR Part 117, National Industrial Security Program Operating Manual (NISPOM).

4.3.2.1 When shipping containers are received that meet the requirements of the AFMC Form158, Packaging Requirements, and are suitable for return shipment of serviceable assets, they shall be reclaimed, stored and protected for reuse. Unserviceable containers shall be disposed of and replaced with new containers that meet the requirements of the AFMC Form 158, Packaging Requirements. (MIL-STD-2073-1E(4), 22 Apr 2019, Standard Practice for Military Packaging and MIL-STD-129R(2), 27 Sep 2019, Military Marking for Shipment and Storage).

4.3.3 Counterfeit Electronic Parts: The Contractor shall establish and maintain a counterfeit electronic part detection and avoidance system to mitigate the risk of counterfeit electronic parts being installed in end items or otherwise entering the USAF/DoD inventory.

4.4 Holidays and Facility Closings: Contractor/subcontractor personnel shall observe holidays and facility closings as authorized for government personnel. Contractor/subcontractor personnel shall only be permitted access to Government facilities when Government personnel are present.

4.5 Material Management (MM): The Contractor shall have overall responsibility for the conduct of Halvorsen in accordance with this PWS. Data in the Integrated Master Schedule (IMS), Earned Value Management System (EVMS), and Enterprise Resource Planning (ERP) system shall correlate.

4.5.1 Integrated Master Schedule: The Contractor shall implement, maintain, manage and analyze an Integrated Master Schedule (IMS). The IMS shall contain measurable tasks and their interdependencies. The Contractor shall develop task descriptions and schedules from this PWS.

The IMS shall contain all critical milestones, measurable tasks, prerequisite events and activities, and their interdependencies as deemed necessary for effective management of this segment by the Contractor. The Contractor shall develop descriptive listings for the above measurable tasks

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and milestones. The Contractor shall clearly depict critical elements throughout the entire period of this contract on selected schedule formats. Progress to date shall be based upon percentage of effort complete, whenever possible. The Contractor's schedule shall have the capability to roll up or roll down. In its reporting hereunder, the Contractor shall provide the necessary schedule and performance risk assessments, to include required program impact and related recovery schedules. [CDRL Reference in paragraph 4.2, DI-MGMT-81861B(T), Integrated Program Management Data and Analysis Report (IPMDAR)]

4.5.1.1 Performance and Financial Reporting: The Contractor shall utilize Earned Value Management System (EVMS).

4.5.1.1.1 Compliance: All work shall be performed using a criteria-compliant EVMS that correlates cost and schedule performance with technical progress and program content activity.

Progress and problems shall be presented and discussed in periodic program status reviews.

Technical and program content issues shall be covered in terms of performance goals, exit criteria, schedule progress and/or cost impact.

4.5.1.1.2 Reporting: The Contractor shall report monthly EVMS status using the Integrated Program Management Data and Analysis Report (IPMDAR) formats. Contract Funds Status Reports shall be reported quarterly. The level of detail to be reported shall be at level 3 of the Contract Work Breakdown Structure (CWBS). The Contractor shall be responsible for developing CWBS levels 3 and below as necessary to accomplish all tasks. When change is necessary to the CWBS and CWBS dictionary, the Contractor shall update them. Contractor shall provide variance analyses that adequately explain all variances that exceed the specified variance thresholds of the CDRL; explanations clearly identify the nature of the problem, significant reasons for cost or schedule variance, effect on the immediate task, impact on the total contract, and the corrective action taken or planned. The PCO or designated rep will review the variance analyses and notify the Contractor in writing of any unacceptable ones. No more than 3 unacceptable variance analyses per month shall be submitted; all unacceptable variance analyses shall be satisfactorily re-written and re-submitted within 20 calendar days of initial written notification.

[CDRL Reference in paragraph 4.2, DI-MGMT-81334D(T), Contract Work Breakdown Structure (CWBS); CDRL A/B/C/D/E003 Reference in paragraph 4.2, DI-MGMT- 81861B(T), Integrated Program Management Data and Analysis Report (IPMDAR);

CDRL A/B/C/D/E004 Reference in paragraph 4.2, DI-MGMT-81468A, Contract Funds Status Report (CFSR)]

4.5.1.1.3 Changes: The Contractor shall notify the Program Office in writing of changes affecting the accepted EVMS System Description. The Contractor shall provide to the Government all changes to the Contract Work Breakdown Structure (CWBS) Dictionary and shall require Government approval. The Contractor shall provide its CWBS and CWBS Dictionary within 30 days after the award of the contract. [CDRL Reference in paragraph 4.2, DI-MGMT-81334D(T), Contract Work Breakdown Structure (CWBS)]

4.5.1.1.4 Access: The Program Office shall have access to pertinent records and data associated with the EVMS, including all records which directly feed, but are not officially a part of, the

EVMS.

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4.5.1.1.5 Documentation: The Contractor shall provide documentation of their EVMS System Description.

4.5.2 Performance Requirements

4.5.2.1 Performance Metrics: The Halvorsen system shall comply with, and the Contractor shall report monthly by region on, the following metrics, except c and d below shall be reported as one worldwide region (all four regions combined). The monthly reports shall be in electronic form (Microsoft Access database or Microsoft Excel spreadsheets) and placed on the Contractor's website for download by the Program Office personnel. The Contractor shall provide monthly reports beginning in the month after the contract award. The reports shall be generated from the metric database of paragraph 4.6.2.9. See Attachment 4 of the contract for metrics determination, incentive fee arrangement, and definitions of the four worldwide regions. The Contractor shall record dates of all Government parts orders. The Contractor shall retain receipts from shippers to verify when shippers receive parts packages from Contractor and when the Government receives parts packages from the shipper. DPAS will be used to verify parts order dates.

a. Non-Mission Capable for Supply (NMCS) Rate: NMCS rate shall be maintained at < 3%

b. Logistics Response Time (LRT):

i. 75% or more of all parts ordered for CONUS shipment to be received/processed at unit < 96 hrs; 97% or more of all parts ordered for CONUS shipment to be received/processed at unit < 144 hrs; 100% of all parts ordered for CONUS shipment to be received/processed at unit < 30 days

ii. 75% or more of all parts ordered for OCONUS West shipment to be received /processed at unit < 120 hrs; 97% or more of all parts ordered for OCONUS shipment to be received/processed at unit < 168 hrs; 100% of all parts ordered for OCONUS shipment to be received/processed at unit < 30 days

iii. 70% or more of all parts ordered for OCONUS East shipment to be received /processed at unit < 120 hrs; 80% or more of all parts ordered for OCONUS shipment to be received /processed at unit < 168 hrs; 100% of all parts ordered for OCONUS shipment to be received/processed at unit < 30 days

iv. 75% or more of all parts: If the shipment exceeds the criteria for normal shipping (i.e., when greater than 150 lbs or 119 inches in length; or greater than 165 inches in combined length and girth), then the LRT measurement stops when the delivery gets in the hands of the shipper. Must be received by the commercial carrier < 96 hours; 97% or more of all parts exceeding Worldwide Express (WWX) Freight criteria must be received by the commercial carrier < 144 hours; 100% of all parts exceeding WWX Freight criteria must be received by the commercial carrier < 30 days

c. Technical and Engineering Support: response times (see 4.5.4.2)

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d. Parts Quality: Number of bad parts delivered per month (see 4.5.4.1)

4.5.2.2 Performance Measurements: The Contractor shall report by region in electronic form (Microsoft Access database or Microsoft Excel spreadsheets) on the Contractor's website for download by the Program Office personnel the following additional measurements monthly.

a. Mean Time Between Maintenance (total engine hours/total number of work order jobs)

b. Mean Time To Repair (total direct labor hours/total number of work order jobs)

c. Listing of all parts provided by the Contractor to the field for loader repair

d. Percent of parts handed over to the shipper within same business day of order received from the field (day ends at midnight local time on day of order received)

e. Percent of bad parts; segregate wrong parts and damaged parts

f. Reparable parts repair cycle time (from time Contractor sends the part to the vendor to be repaired until Contractor lays repaired part on shelf) by part number, cumulative over the year

g. Percent of parts by part number, cumulative over the year, provided to Contractor for repair, and condemned by the Contractor

h. Percent of stock outs worldwide when parts ordered, i.e., percentage of time parts ordered and not available on the shelf

i. Part quantities shipped, and estimated costs (including transportation), cumulative over the year, to repair vehicle abuse, accidents, and loss by base

4.5.2.3 Program Execution: During execution of the tasks herein, the Contractor shall ensure compliance with the Prime Item Development Specification (PIDS) (MP-SP-006).

4.5.2.3.1 Processes: The Contractor shall comply with their Configuration Management Plan (CMP), Systems Engineering Plan (SEP), and Operational Safety, Suitability, and Effectiveness (OSS&E) Execution Plan developed and maintained under Program Engineering Support (PES).

The Contractor shall establish and maintain a quality program in accordance with International Standards Organization (ISO) 9001:2015 and the CMP. The Contractor shall change processes as necessary for continuous improvement.

4.5.2.3.2 Product Data: The Contractor shall utilize an integrated data system (or Product Lifecycle Management (PLM) System) developed and maintained under PES, para 4.6.2.11.

4.5.2.3.3 Program Management Reviews (PMRs): PMRs shall be conducted annually. The focus of the PMR shall be the reporting of execution of the MM and PES task orders, associated performance, and future plans/projects. PMRs shall be conducted at the Contractor's facility, Government facility, or virtually (as approved by the Government prior to the meeting) and shall

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last no more than 3 consecutive days in duration. The Contractor shall develop and provide an agenda for the PMR utilizing Government inputs and direction. The Contractor shall provide conference minutes with action items identified after the meeting is accomplished. [CDRL Reference in paragraph 4.2, DI-ADMN-81249B, Conference Agenda; CDRL Reference in paragraph 4.2, DI-MGMT-81250B, Conference Minutes]

4.5.2.3.4 Program Status Reviews: The Contractor shall brief current status of tasks and associated performance stated herein to the Program Office. These status meetings shall be conducted by telephone conference or video teleconference. By mutual agreement, a status briefing may occur in person at a designated site.

4.5.3 Parts (Price per operating hour): The Contractor shall purchase, fabricate, alter, finish, repair, overhaul, pack, and ship parts at the required time and quantities to support the performance requirements. The Contractor shall ship all parts listed in T.O. 36M2-3-45-4 to the field quickly and accurately, supporting the performance requirements, excluding whole cab, deck structure, scissors structure, and chassis frame. Parts support shall include failures from normal use, and from accidents and abuse. The Contractor shall ship ordered parts (see 4.5.3) to the field worldwide wherever the ACLs are located so the users can accomplish repairs as needed. The Contractor shall provide parts for whole cab, deck structure, scissors structure, and chassis frame repair when the field can accomplish the repair at a level below remove and replace of whole assembly. When cab, deck, scissor, or chassis requires repair at the whole assembly level, i.e., remove and replace entire cab, deck structure, scissors structure, or chassis frame, the repair may be executed with issuance of a separate task order.

a. Repaired Materials: In the event the Government orders any spare parts hereunder or orders parts to replenish or upgrade kits (e.g., Pre-Positioned Parts (PPP), contingency high priority mission support kits (CHPMSK), other loader support kits, etc.), the Contractor is hereby authorized to use repaired material to fill any kit requirements, provided the material has been repaired to a serviceable condition.

4.5.3.1 Transportation Methods: In effecting shipments under this contract, the Contractor is shipping for and on behalf of the U.S. Government. Accordingly, in addition to using carriers selected by the Contractor, the Contractor may, at its expense, utilize available transportation methods or carriers provided by the U.S. Government, including MILAIR, other Military Aircraft or Vessel, or Other Government Conveyance. In the event the Contractor utilizes any of these transportation methods or carriers for shipments in connection with this contract, the Contractor may be entitled to the U.S. Government’s Department of Defense (DoD) transportation rates for all such shipments if allowed. Notwithstanding, failure to obtain approval shall not relive the Contractor from meeting contract performance requirements.

4.5.3.1.1 Use of Customer Identification Code (CIC) and Transportation Account Code (TAC):

HQ Air Mobility Command (AMC) approval is required for the Contractor’s use of its existing CIC and TAC for utilization of the Defense Transportation System (DTS). Therefore, the Issuing Office (AFLCMC/WNK) for this contract shall sponsor and support the Contractor if necessary to obtain approval. Notwithstanding, failure to obtain approval shall not relive the Contractor from meeting contract performance requirements.

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4.5.3.2 Billing and Payment for Loaders Used by Port Hueneme: Parts required to support loaders used by the Port Hueneme shall be supplied by the Contractor according to the Material Management Parts supply procedures under this contract. In order to compensate the Contractor for parts supplied for these loaders, the Contractor shall be entitled to include hours at the rate of 25 hours per loader per month on the Certificates of Service for loader operating hours as submitted under this contract. The Contractor shall be entitled to bill and receive payment for these loader operating hours. However, since the loaders to be used by Port Hueneme will not be part of the operational loader fleet, all other data pertaining to the operation of these loaders shall not be included in any of the metric calculations for determination of incentive fees earned or for any other purpose in connection with the CLS Program.

4.5.4 Product Support (Infrastructure)

4.5.4.1 Material Pipeline: The Contractor shall maintain a material (parts) pipeline that supports the performance requirements worldwide. The material pipeline shall include the facilities, equipment, and personnel to fill parts orders worldwide and to provide supply points, material and processes program, IUID, handling, security, protection, pipeline forecast, quality assurance, storage, etc. for the material (parts) inventory. The Contractor shall accept parts orders from the field by telephone, internet, and email, and document for each order the part number(s), work order number, base name, and vehicle registration number(s), and store the information in the Metric database. The parts order information shall be date/time stamped and verifiable by the Government. The Contractor shall save the receipts from the shippers documenting when the parts were shipped out, and when the Government received the parts at final destination. The parts order information and the receipts from the shippers shall be placed monthly in electronic form (Microsoft Access database or Microsoft Excel spreadsheets) on the Contractor's website for download by Program Office personnel. The Contractor shall notify, track, and follow-up with users to return reparable parts and parts needed for failure analysis. The Contractor shall provide shipping instructions for returns. Material inventory will be both GFM and Contractor-owned parts associated with ACL support. The Contractor shall provide adequate material storage capability for all parts required to support the ACLs system. Adequate material storage capability shall be available for GFE (see Attachment 2), parts provided to the field, and for GFM (see Attachment 3). The Contractor shall provide the required number and location(s) of supply points necessary to comply with all of the performance requirements. The Contractor shall maintain a material and processes program and associated processes to prevent the condemnation of parts due to expiration. The material and processes program shall include all parts for each type of ACL including all parts transferred to the Contractor from the incumbent contractor and the Government. The material and processes program is necessary to ensure all parts are available when needed. The Contractor shall maintain a high quality parts process to ensure no more than 0.5% of parts delivered in any given month to the users are bad parts; bad parts are wrong parts and damaged (or broken) parts. Parts that are incorrectly configured, damaged during transit, or that do not work when the parts are installed are considered bad parts.

The Contractor shall, when cost effective, repair unserviceable material for return to the pipeline inventory system.

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4.5.4.1.1 Material Pipeline Forecast: The Contractor shall proactively forecast Halvorsen material pipeline flow requirements to ensure parts demand is met. The Contractor shall predict parts stock levels required to meet peacetime and wartime tempo requirements. Peacetime tempo requirements are approximately 30,000 annual operating hours (Halvorsen engine-on hours).

Wartime tempo requirements are defined as 40,000 annual operating hours. The Contractor shall provide the Government electronic access to the predictions as necessary. Peacetime and wartime tempo hours listed below are estimates only. The Contractor shall ensure required parts are available for all field parts orders regardless of loader operating hours.

4.5.4.1.2 Annual review of CHPMSK: The Contractor shall review annually the contents of the CHPMSK. There are two listings, CHPMSK-30 (30 day kit) and CHPMSK-90 (90 day kit). The drawing 624-4206-009 (30 day kit) and drawing 624-4196-009 (90 day kit) are found in the drawing package owned by the Air Force. The Contractor shall determine which parts should be included based on prior parts usage, and provide recommended changes, if any, to the Government. The Government will make the final determination of the contents of both CHPMSK-30 and CHPMSK-90. Additional CHPMSKs, if Government determines a need for more kits, will be purchased through the CHPMSK CLIN of the contract. When a unit is deployed and CHPMSKs are utilized to support Halvorsens, parts used from the CHPMSKs to accommodate maintenance are replenished through normal field parts orders filled by the Contractor (see 4.5.3).

4.5.4.1.2.1 Storage of CHPMSK and Other Loader Support Kits:

a. Kit Storage/Delivery Requirements:

i. The Contractor shall store all CHPMSK and other support kits as Government Property.

While in storage, kits shall be managed and maintained in accordance with the Contractor’s Government Property Control System.

ii. Final delivery instructions for all kits shall be provided to the Contractor by the Government as the need to issue arises. These kits and shipping containers shall then be removed from storage and delivered to the Government, FOB Origin -(location: TBD), via DD Form(s) 1149, after the Contractor receives the related shipping instructions. Shipment will be made by Government Bill of Lading (GBL) in accordance with the applicable guidance of this contract and modifications thereto. If a GBL is unobtainable, the contractor will ship via other approved method. While in storage, the kits shall be ready for shipment at all times. Shipment shall be coordinated and effected within two (2) Contractor workdays after receipt of the Government’s shipping instructions or when the Government Bill of Lading (GBL) becomes available. The Contractor will not be held responsible for delay in shipment due to delay in receipt of the GBL or circumstances beyond the Contractor's control.

b. Kit Configuration and Updates: These kits are configured to support all current loader configurations. If any configuration updates are made which affect kit configuration, each kit shall be updated via task order. After any such updates, each kit shall be identified by its then-current revision level. Any such changes shall be made pursuant to the clause of this contract

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entitled “Changes – Fixed-Price” (FAR 52.243-1) and shall include a provision to pay the Contractor for all packing, crating, handling, and transportation (P, C, H & T) charges associated with disposition of items removed from the kits due to configuration changes. Items removed from the kits as a result of such updates shall be dispositioned in accordance with Contractor’s system for control of Government Property, unless otherwise provided by mutual agreement of the parties.

c. For all kit configuration updates as required above, the Contractor is authorized to utilize substitute parts in accordance with MIL-HDBK-454, Requirement 72; further, the Contractor shall be permitted to substitute replacement items or components for any items, provided that any such replacements are interchangeable with the items to be replaced.

d. Rent-free use of the Government-Furnished Equipment accountable under this contract is authorized for use hereunder, including any such use as may be required for the supply of updates to the kits.

e. The Shipping & Storage Containers NSN 8145-01-118-9874 shall be retained by the Contractor for use in storing the kits at its factory for as long as that storage is provided.

f. The GFM (kits and storage containers) addressed in this section shall be subject to the applicable GFP clauses contained in this contract and all modifications thereto.

g. Packaging/Packing for all kits: Standard Commercial for long-term storage in Government- Furnished storage containers (no Bar Codes required).

4.5.4.1.2.2 Replenishment of CHPMSK:

a. The Contractor shall provide replenishment parts for CHPMSKs through valid part replenishment requisitions from the field in accordance with the Technical Order procedures or in accordance with paragraph b when valid part replenishment requisitions have not been received from the field. In either case, costs associated with replenishment parts (including all associated P, C, H & T costs) provided in accordance with this contract, shall be paid for via the Contract Line Item for Material Management Parts (MM-P) based on the contract MM-P hourly rate and total number of all Loader Operating Hours certified for each operating period.

b. The following procedures shall be used to replenish CHPMSK parts where the contractor has not received valid part replenishment requisitions:

i. Under certain circumstances, e.g., due to actual loss or unrecorded usage (“induced” loss), replenishment parts may be required for CHPMSKs.

ii. The Contractor shall be responsible for replenishing CHPMSK parts through the processing of an “induced” part requisition.

iii. Replenishment parts for CHPMSKs will be either new or refurbished parts, at the discretion of the Contractor.

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iv. The Contractor shall not be responsible for costs of Special Tools/GFE items required for CHPMSK replenishment. However, the Contractor shall facilitate the replenishment of Special Tools/GFE items required for CHPMSKs through coordination with the cognizant Government Contracting Officer.

v. The Contractor shall receive CHPMSKs returned from the field, perform a receiving inspection (to include conducting an inventory of CHPMSK contents), replenish parts, and process kits for entry into the Contractor’s GFP stores.

4.5.4.1.3 Parts Requirements

a. Contractor’s Spare Parts Fill Requirements: The specific components and assemblies the Contractor shall be required to furnish are defined in T.O. 36M2-3-45-4. The parts coded to be supplied by the Government shall not be subject to the chargeable downtime if Non Mission Capable for Supply (NMCS) is declared. The maintenance activity at the fielded/deployed location shall notify the Contractor in accordance with the T.O. to obtain parts for loader repair or replacement of parts in Pre-Positioned Parts (PPP) or contingency high priority mission support kits (CHPMSK). The Contractor’s spare parts’ fill requirement shall begin at the time when a notification is submitted to the Contractor’s facility and end when the part is accepted by the Government or Government’s designated representative.

i. When material is required to be returned to the Contractor, the Contractor shall provide all necessary instructions, containers and forms for shipping.

ii. Acceptance of material and transfer of ownership/accountability from the Contractor to the Government shall occur when the commercial carrier’s delivery receipt is signed by the Government. Contractor ownership/accountability for returned parts shall occur when the shipping consignee or his designated transportation representative picks up the shipment at the returning location.

iii. If the Government does not requisition replacement parts for PPP or CHPMSK as the parts are used, the Contractor shall not be held accountable for any NMCS time accumulated due to untimely filling of those spares requirements. However, if, after the Government requisitions replacement parts and a subsequent requisition for the parts causes a NMCS condition, that NMCS will be considered. For the purpose of this issue, PPP inventory is defined as Contractor-owned parts being managed by the Government in accordance of sub-paragraph c below. Contractor-owned inventory that is managed by the contractor at locations other than their central inventory control point shall be referred to as Forward Supply Locations, and transactions from these locations shall not be excluded from the

NMCS.

b. Reporting on Government’s Spare Parts Fill Status: On-base storage of CHPMSK or PPP requires a simple, computer-based but continuous inventory to be maintained. Upon request by the Contractor, the Government will report the inventory status to the Contractor as mission requirements permit. Such reports may be requested no more often than monthly. Failure of the

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Government to provide this information will not relieve the Contractor from performance of its contractual obligations.

c. Pre-Positioned Parts (PPP) and Special Inventories: On-base storage of PPP may be established locally between the supported bases and the Contractor. PPP inventory levels may be increased/added only upon agreement between the Government’s parts manager at that location and the Contractor. The PPP inventory levels may be dropped/lowered at the discretion of the Contractor upon notification to the Government’s parts manager at that location. Cross-leveling of inventories or temporary usage to support world-wide requirements shall be subject to mutual agreement. Base acceptance of PPP or CHPMSK constitutes agreement to comply with the “Reporting on Government’s Spare Parts Fill Status” paragraph above.

4.5.4.2 Field support: The Contractor shall maintain a technical support team to respond to technical requests from ACL users worldwide and shall accept calls 24 hours per day, 7 days per week by telephone, internet, and email. This support team shall consist of multiple call center FSRs; their exact locations and number of FSRs shall be as deemed by the Contractor. These FSRs shall provide technical assistance to Air Force loader operators and maintainers. These FSRs shall explain TO maintenance procedures to the users and provide field level feedback to the System Review Board (SRB). The Contractor shall ultimately decide how to comply with the requirements (locating FSRs CONUS and/or OCONUS, temporary versus permanent change of address, number of technicians, etc.), and shall include all costs, including travel, if applicable, as part of the MM Infrastructure price. The Contractor shall provide 24/7 (24 hours per day and 7 days per week) worldwide technical support and shall respond to requests for technical support during normal duty hours (local time zone) 8/5 (8 hours per day and 5 days a week) within 2 hours 75% of the time and the remaining 25% by next calendar day.