Atch 1 - DRAFT PWS AFRICOM DPACS_29May2025.pdf

Performance Work Statement (PWS) For

U.S. Africa Command (USAFRICOM), Dedicated Passenger Air Charter Service (DPACS)

May 29, 2025

1. DESCRIPTION OF SERVICES.

1.1. BACKGROUND: U.S. Africa Command (USAFRICOM) requires dedicated passenger air charter services (DPACS) supporting Operational Support Airlift (OSA) missions within the USAFRICOM and U.S. European Command (USEUCOM) Areas of Responsibility (AORs), as well as other global locations. USAFRICOM missions are prioritized within this contract.

Airlift may support USEUCOM missions when not supporting USAFRICOM missions. This necessitates contracting a provider capable of furnishing a primary aircraft based in Stuttgart, Germany, along with a surge aircraft capability, meeting specific performance and communication requirements. The contractor is expected to manage all aspects of air transport, including logistics, maintenance, and adherence to military regulations.

1.2. SCOPE: The contract encompasses the provision of one primary, dedicated aircraft based in Stuttgart, Germany, meeting stringent performance and communication specifications, primarily dedicated to USAFRICOM missions and secondarily to USEUCOM missions. It also includes the provision of additional surge aircraft deployable within 15 days of request. The scope covers all necessary personnel, equipment, and services for flight operations, including passenger services and logistics. Furthermore, the Contractor is responsible for all aircraft maintenance and adherence to specific guidelines for maintenance at military installations. The scope also includes comprehensive mission planning and execution coordination with the U.S.

Air Forces in Europe and Africa (USAFE-AF) 603d Air Operations Center (AOC) A34, obtaining necessary clearances, managing delays and diversions, and complying with military regulations. Finally, the Contractor is responsible for maintaining the primary aircraft's basing in Stuttgart and securing necessary landing permits.

1.2.1. The Contractor shall provide all aircraft, personnel, equipment, tools, material, maintenance, and supervision necessary to furnish air transportation services. This includes all necessary expertise and personnel to accomplish the loading, unloading, load planning, and manifesting of passengers and cargo.

1.2.2. The primary aircraft (and optional surge aircraft) shall be based at Stuttgart Army Airfield (SAAF) or Stuttgart International Airport, Germany (International Civil Aviation Organization (ICAO) Code EDDS/International Air Transport Association (IATA) Code STR). SAAF is co-located with Stuttgart International Airport. If the aircraft is based at Stuttgart International Airport, the Government shall not provide separate reimbursement for the movement of the aircraft between Stuttgart International Airport and SAAF for missions.

1.3. AIR CARRIER REQUIREMENTS.

1.3.1. All aircraft used to support this contract must be licensed, operated, and maintained in accordance with (IAW) all applicable rules, regulations, and standards of the FAA Federal Aviation Regulations, Department of Transportation (DoT), Department of Defense (DoD), and 14 CFR Part 135 Air Carrier and Operator Certification, as applicable, giving particular attention to the responsibility of the air carrier to perform air transportation with the highest degree of safety. The carrier shall have a current FAA Air Operator’s Certificate to operate over routes and into the airfields specified under Instrument Flight Rules and/or Visual Flight Rules (VFR) conditions.

1.3.2. DoD Additional Standards. IAW 32 CFR Part 861, Contractor operating the aircraft must be an approved DoD air carrier, as determined by the CARB, and must maintain this approval throughout the performance of this contract. Contractor shall comply with all FAA/CAA, Department of Transportation and DoD requirements and additional standards, including those established by DoD Commercial Airlift Division (i.e., the Air Mobility Command (AMC)/A3B) as published on the following website: https://www.amc.af.mil/Home/AMC-Commercial- Services/.

1.3.3. DoD Commercial Airlift Review Board (CARB) Approval. IAW 10 U.S.C. § 2640, Charter Air Transportation of Members of the Armed Forces or Cargo; 32 Code of Federal Regulations (CFR) Part 861, DoD Commercial Air Transportation Quality and Safety Review Program; and DoD Instruction (DoDI) 4500.53, DoD Commercial Air Transportation Quality and Safety Review Program, the CARB will evaluate and approve air carriers to perform air transportation services for the DoD. The CARB has the final authority to determine an air carrier’s approval to perform the air transportation services sought by the DoD and will evaluate and approve an air carrier to perform the tasks identified under this requirement as part of the source selection process. Similarly to FAA Air Operator’s Certificate issuance, CARB’s determination of air carrier suitability is not subject to redetermination by other authorities (including the CO) except as identified in 32 CFR Part 861 (g)(4), Appeal of CARB decisions.

1.4. AIRCRAFT CAPABILITIES:

1.4.1. multi-engine and turbine-powered;

1.4.2. transportation of at least 12 passengers with baggage and small high priority cargo up to the aircraft allowable cabin load (ACL);

1.4.3. ACL of at least 4,500 lbs.;

1.4.4. range of 4,250 nautical miles (NM) without refueling;

1.4.5. range to be able to go missed approach at destination and continue to a suitable alternate landing location;

1.4.6. reductions in range and/or ACL may be authorized depending on mission requirements, however, at a minimum, aircraft must be capable of transporting at least 10 passengers and baggage, at least 3,000 lbs. ACL, at least 4,250 NM without refueling;

1.4.7. fully self-supporting with internal passenger stairs, pressurized cabin, auxiliary power unit (APU) for self-starting, and an industry standard lavatory equipped with running water and flushing toilet system;

1.4.8. take-off and land on prepared surface runways as short as 7,000 ft. and be able to take-off and land on runways as high as 8,000 ft. mean sea level (MSL);

1.4.9. equipped for Instrument Flight Rules (IFR) flight in Instrument Meteorological Conditions

(IMC);

1.4.10. have qualified and current aircrew capable of executing a CAT III C approach;

https://www.amc.af.mil/Home/AMC-Commercial-Services/ https://www.amc.af.mil/Home/AMC-Commercial-Services/

1.4.11. compliant with the Code of Federal Regulations (CFR) Title 14 Part 36 – Noise Standards (14 CFR Part 36) and be Stage 3 or quieter;

1.4.12. pressurized cabin with an onboard emergency oxygen system readily available for passengers;

1.4.13. equipped with an adequate tie-down or restraint system for baggage;

1.4.14. installed with a secure keypad-coded safe with a back-up lock-and-key system that is capable of overnight storage of four (4) Sig Sauer M18 pistols (or similar) and 12 magazines.

1.5. COMMUNICATIONS SYSTEM REQUIREMENTS. The Contractor shall furnish and install a satellite communication system on the primary aircraft (or aircraft substituting for the primary aircraft) capable of providing worldwide, uninterrupted, resilient, and highly reliable secure and non-secure voice, data, and video connectivity both on the ground and in the air, if not already equipped. The system shall ensure uninterrupted worldwide coverage, with emphasis on meeting the requirements defined below within the USAFRICOM and USEUCOM AORs.

Installation of the satellite communication system, if not equipped, must be completed within 90 days of contract award. The satellite communication system is not required for optional surge aircraft. The required technical specifications for the system are as follows:

1.5.1. Minimum Data Rates. The system shall provide a minimum data rate of 20 Mbps download and 6 Mbps upload when measured at the flyaway kit connection.

1.5.2. Secure Data and Voice Capabilities. The system shall provide secure data and voice communication capabilities up to the SECRET level, including demonstrated compatibility with a Joint Worldwide Intelligence Communication System (JWICS) flyaway kit.

1.5.3. Redundant Data Transport. The system shall incorporate a redundant data transport system with automatic failover functionality to a backup satellite communication system.

1.5.4. Communication Equipment. Each seating station shall be equipped with a digital phone handset capable of Voice over Internet Protocol/Voice over Secure Internet Protocol (VoIP/VoSIP) communication. An Iridium satellite phone system, with a secure option up to the SECRET level, shall be installed as a backup communication method.

1.5.5. Communications system must include a "kill switch" security mechanism that can be activated upon request (including mid-flight), enabling rapid disabling of all connected devices except the flyaway kit.

1.5.6. Data Ports. Each seating station shall be equipped with an Ethernet port capable of providing commercial data access.

1.5.7. Flyaway Kit Connectivity. Two (2) designated ports shall be installed to accommodate two (2) separate flyaway kits. Each port shall enable its respective flyaway kit to provide services to dedicated, labeled ports at each seating position, allowing users to connect their workstations and receive service.

1.6. SUBSTITUTE AIRCRAFT.

1.6.1. When the primary aircraft is not available to support Government requested missions, the Contractor shall provide an adequate backup aircraft. Aircraft substituted by the Contractor on any one flight shall meet the standards outlined in para. 1.4 & 1.5. unless otherwise authorized by the Contracting Officer (CO).

1.6.2. During scheduled maintenance of the primary aircraft, the Contractor must provide a substitute aircraft to cover the time the primary aircraft is unavailable, unless otherwise authorized by the CO.

1.6.3. When unexpected events arise that make the primary aircraft unable to meet the standards outlined above, the Contractor will provide a substitute aircraft within 48 hours of first learning of the unavailability unless otherwise authorized by the CO.

1.6.4. The CO must approve the substitution of any aircraft not listed in the Aircraft Information Sheet attached to the contract.

1.7. FLIGHT CANCELLATIONS. The Government may cancel flights as necessary. As the Government pays a fixed monthly basing fee for dedicated service, flight cancellations will not be further compensated.

1.8. PAYMENT CALCULATION.

1.8.1. Fixed Wing Flight Hour Calculations. Contractors will only be paid for the flight hours flown in support of missions as assigned by the 603d AOC. Flight hours are calculated from the moment the aircraft moves under its own power (block out) and ends when the aircraft engines are shut down after landing (block in). In no event shall the flight hour calculation include time when the aircraft’s engine(s) are shut down or the aircraft is not being flown in support of missions directed by 603d AOC. Contractor flights not directed by the Government are non-billable, e.g., flights to an offsite maintenance location.

1.8.2. Contractor will report and bill flight hours in hours and tenths of hours. When entering hours or tenths of hours on forms and reports, a zero is entered on either side of the decimal (i.e.,

2.0 when entering two full hours of flight time or 0.7 when entering 38 minutes of flight time).

Contractor will determine fractions of flight hours using the following table:

Minutes Parts of hour 0 0.0

1-6 0.1 7-12 0.2 13-18 0.3 19-24 0.4 25-30 0.5 31-36 0.6 37-42 0.7 43-48 0.8 49-54 0.9 55-60 1.0

1.9. SCHEDULING AND MISSION EXECUTION. Contractor shall execute all scheduled flights and transport all manifested passengers and cargo, subject to the following paragraphs.

1.9.1. All mission planning and execution coordination shall be between the U.S. Air Forces Europe and Africa (USAFE-AF) 603d Air Operations Center (603d AOC) and the Contractor.

USAFRICOM Directorate of Operations (ACJ3) will not communicate directly with the Contractor except for instances of contract-related administrative issues identified by the Contracting Officer Representative (COR).

1.9.2. For the purpose of this paragraph, the term “Schedules” means the date and time of day of a flight operation. Schedules shall be established by mutual agreement between the Contractor and 603d AOC flight managers based on information provided to the 603d AOC at least one day prior to the desired departure date. Schedules may be given verbally or in writing. When schedules are given verbally, the Government will confirm the schedules in writing prior to mission departure. The 603d AOC will be responsive to ACJ3 for all mission requirements planning, execution, and changes.

1.9.3. The Contractor will conduct mission planning and pass to the 603d AOC flight managers.

The 603d AOC flight managers will enter the mission into the GDSS2 (or G2) scheduling software for coordination with other branches and agencies. The Contractor is responsible for obtaining aircraft, aircrew, and diplomatic clearances. 603d AOC, USAFRICOM, and/or USEUCOM may provide clearance assistance when necessary. The Contractor shall be responsible for obtaining all overflight and landing clearances.

1.9.4. At the close of business the day prior to a mission (on Friday when the mission begins on the weekend), missions are considered in the “execution phase.” The 603d AOC Execution Cell will serve as the monitoring agency for all missions in the execution phase. The aircrew supporting the mission shall report all takeoff and landing times to the Execution Cell. The 603d AOC will coordinate mission changes with the Contractor, and pass requested changes to the Requester and COR. The Execution Cell also handles all changes to missions or any other mission-related issues once the mission is in the execution phase. The Execution Cell is a 24-hour control center. Its phone number is DSN 314-480-9292 (Comm: +49-6371-47-9292).

1.9.5. The Contractor shall not deviate from the scheduled points of landing without prior approval from 603d AOC except in the case of a declared, in-air emergency.

1.9.6. If the Contractor cancels a flight prior to the scheduled departure time or a substitute aircraft is used at the point of mission origin or an en route location, movement of any aircraft into and out of scheduled mission service will be at the Contractor’s expense.

1.9.7. Extensions and En Route Stops. The Contractor shall comply with all instructions issued by 603d AOC pertaining to extensions of scheduled flights and en route stops. The Contractor will be paid for additional hours flown and applicable stop charges resulting from 603d AOC-directed route changes.

1.9.8. If a mission is delayed or diverted due to a contractor-controllable delay (including maintenance delays), the Contractor shall provide hot meals and transportation to the dining location for all manifested passengers if the delay extends over a normal meal period (e.g.

breakfast, lunch, or dinner). If the delay requires an overnight stay, the Contractor is responsible for meals, transportation, and billeting for manifested passengers. If the delay or diversion is not a contractor-controllable delay, care of the passengers shall be the responsibility of the Government. However, if the Government requests, the Contractor shall provide, on a reimbursable basis, billeting and transportation for all manifested passengers. Meals and personal expenses (e.g., telephone calls, TV) shall not be provided. Billeting shall meet minimum security requirements as set by the U.S. embassy located in that country or those requirements stated in the Joint Travel Regulations (JTR).

1.9.9. The Contractor shall contact the 21st Operational Weather Squadron (21st OWS) at DSN 314-489-2136 or Commercial +49(0)631-536-2136, two hours prior to positioning the aircraft at the originating station for the purpose of obtaining weather status at destination stations. The Contractor will execute flights when, in the professional judgment of the Contractor, there is a reasonable expectation of completing a given flight. The responsibility for presenting the facts and conditions to show there was a reasonable expectation of completing a flight resides with the Contractor. The aircraft may not be capable of transporting the full ACL under this contract due to adverse weather conditions. The weight of additional fuel may be deducted from the ACL for those flights where adverse weather conditions require this additional fuel.

1.9.10. The Contractor may refuse any mission for safety of flight and/or force protection reasons.

1.9.11. At operational stops or en route locations where there is no Air Mobility Command (AMC) or U.S. military presence, security for the aircraft and crew, as well as any security processing of passengers, shall be the responsibility of the Contractor.

1.9.12. There may be certain instances when a U.S. Air Force Security Forces Squadron Phoenix Raven team will be assigned to a mission based on the mission profile. Raven teams operate like the Federal Air Marshal (FAM) program in their role as anti-hijack personnel and may be called upon for security of the aircraft during ground time in some instances. If a Raven team is required, the team leader will contact the aircraft pilot-in-command to coordinate specific duties as well as provide a crew briefing prior to mission execution. Ravens will identify themselves through presentation of their military orders in conjunction with military ID card and AMC Form 1031.

1.9.13. The Contractor will verify operability of the communications system prior to every mission. If, after initial troubleshooting, the Contractor determines that the communications system is not performing to standards outlined in paragraph 1.5. of this PWS, the Contractor will immediately notify 603d AOC of the issue. 603d AOC, in coordination with the Requester and COR, will determine whether to cancel or proceed with the scheduled mission.

1.9.14. The Contractor will position the aircraft for boarding at least 15 minutes prior to the scheduled departure time. Aircraft departures shall take place within 20 minutes of scheduled times. Offloading should be accomplished within 30 minutes to comply with Maximum on Ground (MOG) restrictions and safety considerations.

1.9.15. The Contractor shall make snacks and non-alcoholic beverages available, appropriate for the time of day, on all flights. Snacks and beverages shall be provided by the Contractor at no additional cost to the Government under the following conditions:

1.9.15.1. For flight times less than 1.5 hours, the Contractor shall provide beverage services.

1.9.15.2. For flights between 1.5 and 2 hours, the Contractor shall provide beverage service, a snack for non-DV passengers, and a full meal for DV passengers (if applicable).

1.9.15.3. For flights between 2 and 4 hours, the Contractor shall provide one full meal and beverage service for all passengers.

1.9.15.4. For flights between 4 and 8 hours, the Contractor shall provide one full meal and beverage service for all passengers and have snacks available at request.

1.9.15.5. For flights greater than 8 hours, the Contractor shall provide two full meal and beverage services for all passengers.

1.9.16. Contractor personnel shall comply with all pertinent military regulations and/or directives when in base flight patterns and on military installations. The Contractor can obtain regulations from the airfield operations managers. These regulations include, but are not limited to, the requirements for presenting valid identification for installation entrance, obtaining and using vehicle passes for all Contractor-owned vehicles, obeying all posted directives, and providing strict adherence to security police direction in instances where security police have been dispatched to a particular location.

1.10. COMMAND AND CONTROL. The Government will provide the Contractor with a manifest prior to boarding. The Contractor shall not permit unauthorized personnel to board the aircraft without consent from the 603d AOC. The Contractor shall verify passenger and cargo weights and leave a copy of the passenger manifest with the user at the departure airfield. Before takeoff, the Contractor shall conduct a passenger safety briefing and ensure the aircraft carries the full manifested load of passengers and baggage.

1.10.1. On positioning legs, the Contractor shall call the 603d AOC after the aircraft departs for the originating station. Contractor shall advise the 603d AOC of estimated arrival time at originating station, call sign, type aircraft, available ACL and available passenger seats.

1.10.2. If the Contractor determines, upon departure, that the aircraft arrival time is expected to deviate by more than 15 minutes from the scheduled arrival time, Contractor shall advise 603d AOC of the reason for the deviation and the proposed new arrival time.

1.10.3. In the performance of this contract, the Contractor may use the USAF HF Global Command and Control System, in addition to other radio frequencies listed in the appropriate Flight Information Publication (FLIP), or as provided by the Government.

1.10.4. On all inbound flights to Stuttgart Army Airfield, the aircraft commander shall call SAAF Base Ops as soon as feasible (no later than 30 minutes prior to ETA) with its ETA at destination and any special requirements (e.g., ambulance for medical patients).

1.10.5. Contractor shall provide departure and arrival notifications at all locations to 603d AOC Execution Cell via phone, fax, radio, or satellite phone. On all departures, Contractor shall pass actual take-off time and ETA to next destination to the command-and-control facility. The Contractor shall notify the 603d AOC Execution Cell at DSN 314-480-9292 (Comm: +49-6371- 47-9292) immediately of any delay of aircraft departure including the reason for delay. The Execution Cell will alert the COR.

1.10.6. The Contractor shall assign a station manager, based in the Stuttgart area, who is authorized to manage and administer this contract, adjust schedules, dispatch aircraft, engage substitute airlift, and make decisions pertinent to the airlift, in the name of the Contractor. The station manager shall be available by telephone 24 hours a day, 7 days a week.

1.10.7. The Contractor shall furnish the contract officer and COR with the name, address, and telephone number of the Contractor station manager who will serve as a liaison between the Contractor and COR.

1.11. MAINTENANCE.

1.11.1. The Contractor shall conduct no scheduled maintenance at military installations, except en route or turnaround service and safety of flight items, unless otherwise authorized by the COR (who will be responsive to ACJ3) when deemed to be in the Government’s best interest. If the Contractor will perform any maintenance service (including en route, turnaround, safety of flight, or scheduled maintenance) during aircraft ground time at a U.S. military airfield, the Contractor will notify the COR and provide the following information:

1.11.1.1. Specific type of maintenance to be performed.

1.11.1.2. Anticipated duration.

1.11.1.3. Type of Government-furnished service desired in conjunction with performance of the turnaround or enroute maintenance service.

1.11.1.4. Any reimbursable support desired in conjunction with performance of the turnaround or enroute maintenance service.

1.11.1.5. The Contractor will communicate any change in status or type of work to be performed after initially notifying the COR. The COR will notify other base agencies. The Contractor will pass requests for reimbursable services to the COR who will arrange for performance of the required services.

1.11.2. Aircraft interior cabin appointments, seats, and fixtures in the aircraft shall be maintained in a safe, clean, and presentable condition. Specifically, appointments that are obviously worn, soiled, ripped, or torn must be replaced.

1.12. BASING. The Contractor shall base the aircraft at either Stuttgart Army Airfield or at Stuttgart International Airport, Germany.

1.13. LANDING PERMITS. Contractor shall have current landing permits to permit use of military installations. The Contractor may secure a Civil Aircraft Landing Permit (DD Form 2401), a Civil Aircraft Certificate of Insurance (DD Form 2400), and Civil Aircraft Hold Harmless Agreement (DD Form 2402) from the DoD Issuances website at https://www.esd.whs.mil/Directives/issuances/dodm/. Contractor shall submit all forms to the appropriate military service as identified on DD Form 2401.

1.14. AIRCRAFT POSITIONING AND DEPOSITIONING.

Contractor shall position personnel, equipment, and aircraft IAW the positioning plan proposed and approved for this contract. Primary aircraft and crew must be positioned and fully mission capable, as defined in PWS para. 4.3, on 1 May 2026. Positioning prior to 1 May 2026 is not authorized unless notified in writing by CO. Positioning of primary aircraft shall not be separately compensated. Surge aircraft will be positioned within 15 days of notification and compensated accordingly with its established contract line item (CLIN). Unless otherwise approved by the CO, de-positioning of personnel, equipment, and aircraft shall occur no later than 30 calendar days after the last day of performance under this contract or at a date identified by the CO, whichever occurs first. The CO will notify Contractor to deposition only when the Government no longer has a need for services to continue throughout the remaining performance periods of this contract.

1.15. DELIVERABLES SCHEDULE.

All deliverables shall be submitted directly to the COR or other identified government personnel electronically in Microsoft Office (e.g., Word, Excel, Power Point, Project). Deliverables shall be identified by contract number/task order number, PWS task/subtask number, and deliverable title. All deliverables must meet professional standards and comply with the requirements set forth in this PWS.

PWS

Para

Deliverable Title Initial Delivery Due Date

Government Review

Timeframe

Final Delivery Due Date

4.15.1 Mishap Incident Immediately to

603d AOC; next day to KO, COR, &HQ AMC/A3B

Ongoing As needed beyond initial

5.3/5.4 Cybersecurity Incident

NLT 72 hrs. to

USTC DDOC

Chief

Ongoing until incident resolved

Follow-on cyber-incident report, if necessary, within 5 calendar days of becoming aware of a reportable cyber-incident

1.10.7 Contractor POC

Information

By Performance Start Date

N/A As needed with changes in Contractor POC

2. SERVICE DELIVERY SUMMARY (SDS). The SDS summarizes performance objectives and identifies the performance thresholds/metrics that will be tracked to determine whether the objectives are being achieved. The SDS does not identify every Contractor requirement, but only those requirements considered most important for mission accomplishment. Although not all PWS requirements are listed in the SDS, the Contractor is fully expected to comply with all requirements in the PWS and elsewhere in the contract (e.g., contract clauses).

Performance Objective

PWS

Para

Performance Threshold (Metric)

Source of Data

How Often Collected

Calculation

Execute all scheduled flights 1.9 100% execution of all scheduled flights COR Reporting Each

Scheduled # of executed flights / total # of scheduled

Flight flights Substitute Aircraft

1.6.

100% - provide substitute aircraft within 48 hours of primary aircraft becoming NMC.

COR Reporting As required # of substitute aircraft instances / total substitute aircraft instances

Communications System Reliability. 4.4.3.

95% of non-positioning flights over the last three (3) months.

COR Reporting Quarterly CSA = ((T - N) / T) * 100%

On-Time Departure Reliability. 4.4.2. 90% over last three

(3) months.

COR Reporting /

Flight Logs Quarterly SDS = ((S - D) / S) *

100% Snacks and Non- Alcoholic Beverage Availability.

4.4.4 100% of non-positioning flights.

COR/Passenger Reporting

Each Non- Positioning

Flight

# of compliant flights / total # of applicable flights Carry all manifested passengers and cargo 1.9 100% of all flights.

Passenger Manifest with

Payload

Each Scheduled

Flight

# of compliant scheduled flights / total # of scheduled flights

Convey verified manifest at departure airfields. 1.10. 100% of all flights.

Manifest Each Operation

# of successful manifest conveyances / total # of manifested flights Cyber Incident Reporting

5.3.3

No more than one late cyber-incident report or unreported cyber-incident in a twelve-month period

Submitted / Discovered

Cyber-Incident Report

As required No more than one late cyber-incident report or unreported cyber-incident in a twelve-month period Operational Readiness Rate

(ORR)

4.3 93% FMC status COR Reporting Monthly # of FMC days / total

# days in month

3. GOVERNMENT-FURNISHED SERVICES AND EQUIPMENT.

3.1. The Government will provide the following services for all landings made at military installations (originating, en route, and terminating stations) at no cost to the Contractor if available, except as otherwise provided in paragraph 3 of this PWS.

3.1.1. Transient alert and ramp services to include:

3.1.1.1. Landing.

3.1.1.2. Follow-me vehicle.

3.1.1.3. Towing. A qualified Contractor’s representative will be in the cockpit during towing operations.

3.1.1.4. Parking.

3.1.1.5. Chocking and grounding of aircraft.

3.1.1.6. Positioning, connecting, operating, and de-positioning of aircraft ground power unit.

Contractor will provide training on Contractor-owned units.

3.1.1.7. Fireguard for engine starts.

3.1.1.8. Positioning, connecting, operating, and de-positioning of engine start carts. Contractor will provide training on Contractor-owned units.

3.1.1.9. Positioning, operating, and de-positioning of compressor for airing of struts and tires.

Nitrogen may be used when available to inflate aircraft tires. A qualified Contractor technical representative will be present to supervise.

3.1.1.10. Positioning, de-positioning, and supervision of the operation of aircraft axle jacks for tire changes. A technically qualified Contractor representative will jack the aircraft.

3.1.1.11. Ramp sweeping.

3.1.1.12. To-plane service of hydraulic fluid and supply of oxygen (gaseous or LOX) on a reimbursable basis. Government will provide equipment and operators for wing de-icing at no cost; Government will furnish de-icing fluid on a reimbursable basis.

3.1.1.13. Maintenance stands, when required for ground servicing operations.

3.1.1.14. To-plane fuel servicing. A Contractor representative will connect/disconnect the fuel hose to/from the aircraft Single Point Refueling (SPR) and control the flow of fuel into the plane.

3.1.1.15. Chief Servicing Supervisor (CSS) and fuel unit monitors in accordance with T.O. 00-25- 172, Ground Servicing of Aircraft and Static Grounding/Bonding, when a concurrent ground servicing is accomplished.

3.1.2. Terminal and traffic services to include:

3.1.2.1. Provide access to specified parking spots and flightline drivers training.

3.1.2.2. Fleet service.

3.1.2.3. Fire and crash rescue support.

3.1.2.4. Aircraft clearance facilities and Base Operations Support.

3.1.2.5. Emergency medical services to Contractor aircrew and personnel on a reimbursable basis.

3.1.2.6. Weather forecasting.

3.1.3. Purchase of petroleum products by the Contractor at any military base for use in performing services hereunder shall be in accordance with Air Force Manual 32-110, Vol I, PT III, Chapter 1. If available, the Government will furnish petroleum products to the Contractor at Defense Energy Support Center (DESC) standard price. A credit letter is required for credit sales. Contact DESC, Fuels Branch, Commercial (210) 925-4887.

3.1.4. A Supervisory Contractor Representative (SCR) will be present for supervision and control of Contractor personnel/equipment during aircraft fuel servicing. All concurrent aircraft refueling services will be conducted in accordance with Technical Order 00-25-172.

3.1.5. Aviation gasoline (AVGAS) is not available at any U.S. Air Force/Army location.

3.1.6. Stuttgart Army Airfield (SAAF) Service Limitations:

3.1.6.1. Contractor must provide an aircraft tug and towbar.

3.1.6.2. Nitrogen is only available from the commercial side of the airport from Lufthansa

Airlines and only military personnel can perform the work. Contractor must pay for nitrogen in cash.

3.1.6.3. De-icing cannot be conducted on the military ramp. Only the commercial side can provide this service.

3.1.6.4. Fresh water and toilet services are only available from the commercial side of the airport.

3.1.6.5. The aircraft may be based at SAAF at no cost to the Contractor; however, hangar space at SAAF for daily storage of the aircraft is not available. If the aircraft is based at SAAF, hangar space may be provided occasionally, upon request, on a space available basis.

3.1.6.6. The Contractor may apply for personnel stationed in Germany to be covered under the Status of Forces Agreement (SOFA); however, the Government cannot guarantee that such status will be granted.

4. GENERAL INFORMATION.

4.1. REIMBURSABLE SERVICES AND COSTS.

4.1.1. Reimbursable expenses, paid via the Reimbursables – Other than Fuel CLIN, shall be identified as separate items and shall be supported by paid receipts. Expenses claimed without substantiating third-party paid receipts will be denied.

4.1.2. The Government will reimburse the Contractor, at cost, for all airport fees assessed due to authorized contract performance. Examples of airport fees include landing and parking fees, Eurocontrol fees, and overflight fees. Fees also include costs for aircraft ground handling services at destinations other than the base of operations.

4.1.3. Any federal transportation taxes that the Contractor is required to pay for performance of this contract shall be added to the Contractor’s invoices as a separate item and the Government shall reimburse the Contractor, at cost, for such taxes. (Reference Public Law 97-248, Tax Equity and Fiscal Responsibility Act of 1982).

4.1.4. In the event the Government requests the Contractor care for manifested passengers during a non-contractor-controllable mission delay or diversion, the Government will reimburse the Contractor, at cost, for such expenses.

4.1.5. In the event the Contractor’s crew is required to remain overnight at an en route stop, the Contractor will be reimbursed per diem rates consistent with PL 99-234, Federal Civilian Employees and Contractor Travel Expenses Act of 1985, and FAR 31.205-46(a)(2), for each instance of authorized overnight lodging. Food and lodging arrangements for Contractor’s crew are the responsibility of the Contractor. Claims for food/lodging expenses shall be supported by paid receipts to the maximum extent possible. In the event paid receipts cannot be furnished, the Contractor must submit other justifying documents (e.g., service bill, credit card statement).

4.1.6. Communication Airtime. The Government will reimburse the Contractor, at cost, for all communication airtime used by authorized passengers under this contract. The Government will not reimburse airtime used by crew members or other Contractor employees. The Contractor shall provide copies of airtime receipts to substantiate its request for reimbursement.

4.2. FUEL REIMBURSMENT: The Contractor may purchase Government fuel to perform contract work. In all cases when purchasing fuel at non-governmental rates, Contractor shall ensure it is not paying higher than local market rates. Time (hours) for ferrying to/from the base of operations (if not SAAF) shall not be included in the fuel reimbursement calculation. Fuel reimbursement will be pegged at the rates identified below and included for reimbursement within the firm-fixed price flight hour rate CLIN.

Fuel Type Base Price JP-5 $4.00/gallon JP-8 $4.00/gallon Jet-A $4.00/gallon

Additionally, in order to protect the Contractor and the Government against significant market fluctuations in the price of fuel, an adjustment will be made based on actual costs incurred. The Contractor will make adjustments as indicated below and shall be taken against the CLIN titled “Reimbursable - Fuel.”

4.2.1. Allowable fuel adjustments will be made upward or downward only if the price of fuel varies by more than one cent per gallon from the base price established in the contract.

4.2.2. When the average price per gallon paid by the Contractor is greater than the established base price, the Government will reimburse the Contractor the difference between the price of fuel paid and the established base price.

4.2.3. When the average price per gallon paid by the Contractor is below the established base price, the Contractor will reimburse the Government the difference between the price of fuel paid and the established base price. Generally, Contractor will deduct fuel overpayments from other submitted fuel invoices or the monthly basing fee CLIN. However, , the CO will issue a demand letter where necessary to recover fuel overpayments and payments will be made as directed.

4.2.4. Reporting requirements for adjustments are as stated in the contract, but no later than 30 days after each month’s end.

4.2.5. The actual average cost per gallon under this EPA clause shall be rounded to four decimal positions (e.g., $2.2308).

4.2.6. For the CO to consider any request for fuel adjustment, the Contractor shall submit data that clearly supports any request for adjustment. At a minimum, the Contractor shall submit:

4.2.6.1. Total hours flown in performance of the contract for fuel claimed.

4.2.6.2. Fuel costs associated with that performance.

4.2.6.3. Associated financial data or receipts.

4.2.7. The following steps will be taken to determine the applicable adjustment:

4.2.7.1. The Contractor shall submit a monthly summary fuel report and, if necessary, an invoice. The report shall include a detailed listing, by flight, of all fuel purchases, as well as the calculations for the average price paid. The calculation of the fuel adjustment shall be as follows: The Contractor’s fuel burn rate, established in the Aircraft Information Sheet attached to the contract, is multiplied by the total hours flown in performance of the contract for the adjustment period. NOTE: In the case of a substitute aircraft not listed in the Aircraft Information Sheet, the Contractor shall use the lower of the fuel burn rate of the substitute aircraft or the aircraft normally used in performance of the contract.

4.2.7.2. The product is then multiplied by the difference between the average price per gallon paid and the established pegged rate in the contract (also known as the price variance).

4.2.7.3. The final adjustment is the product of the total hours flown in the adjustment period * fuel burn rate * price variance, rounded to the nearest cent.

Example

Hours flown in support of the USTRANSCOM contract = 100 Burn rate for aircraft type (in schedule) = 421 gallons per hour Base price of fuel established in the contract = $4.00 Actual average cost per gallon = $4.2501 Price variance = $0.2501

Calculation

Hours * Burn Rate * Price Variance = Adjustment 100 * 421 * $0.2501 = $10,529.21

4.3. OPERATIONAL READINESS

4.3.1. Operational Readiness. Contractor shall ensure each aircraft maintains an Operational Readiness rate (ORR) of 93% or better, which equates to two or less non mission capable (NMC) days per month (including February). The ORR is calculated by dividing the number of fully mission capable (FMC) days for each aircraft by the total number of days in the month. A month begins on the 1st day of the month and ends on the last day of that month, unless there is a partial month of service (i.e., contract period of performance starts on 16 Sep or ends on 15 July). For partial months of services, the ORR will be calculated using the day the period of performance starts through the last day of the month or using the first day of the month through the last day of the period of performance.

4.3.2. NMC is defined as any day the aircraft cannot fly due to carrier-controlled reasons (e.g., maintenance, operations, crew availability). The aircraft will be considered FMC if it is available for flight as scheduled by the Tasking Authority. An aircraft is not to be considered available unless both the aircraft and the aircrew are available for air transportation as defined by the FAA or comparable regulations. In addition, the aircrew must be co-located (same hub) with the aircraft and be in stand-by status for the aircraft to be considered FMC. If an aircraft is reported as FMC and launches on a tasked sortie but returns to base for carrier-controlled reasons without completing a mission leg, and without completing any legs for that day, then the aircraft will be considered NMC for that entire day. Any day an aircraft is NMC for carrier-controlled reasons, it will be factored into the carrier’s ORR and could impact the monthly Billable Amount. If there are extenuating circumstances, the NMC days can be waived on a case-by-case basis by the CO after coordination with the COR.

4.3.3. Monthly Basing Fee Decrements. The monthly basing fee billed by the Contractor is based upon maintaining operational readiness of each aircraft. Billable days for each aircraft will be calculated using formulas in the table below:

2 or less days NMC Billable Amount = Full Monthly Service Rate

3-5 days NMC Billable Amount = Full Monthly Service Rate (Anything below 93% standard may impact

CPARS)

6-10 days NMC Billable Amount = 80% of Full Monthly Service

Rate

11-15 days NMC Billable Amount = 50% of Full Monthly Service

Rate

16 or more days NMC Billable Amount = 20% of Full Monthly Service

Rate

4.4. SCHEDULE RELIABILITY.

4.4.1. Aircraft Availability.

4.4.1.1. If the primary (or optional surge) aircraft becomes non-mission capable (in accordance with standards outlined in para. 4.3.), the Contractor will immediately notify the 603d AOC and the COR. If the primary (or optional surge) aircraft is expected to be non-mission capable for more than 48 hours, the Contractor will make plans to provide a substitute aircraft unless otherwise authorized by the CO.

4.4.1.2. If a substitute aircraft is not prepared to support Government requested missions within 48 hours of notification of primary (or optional surge) non-mission capable status, the Government may reduce the amount of the monthly basing fee paid to the Contractor based on the number of hours of additional non-availability IAW with the table in 4.3.3..

4.4.2. On-Time Departure.

4.4.2.1. Contractor shall maintain an On-Time Departure rate of 90%. The Contractor's SDS for On-Time Departures is calculated quarterly. The SDS represents the percentage of scheduled departures (originating and en route) that occur without contractor-controllable delays. It is calculated using the following formula: SDS = ((S - D) / S) * 100%, where 'S' is the total number of scheduled departures (originating and en route), and 'D' is the total number of contractor-controllable delays (originating and en route). This calculation is performed at 2400 hours GMT on the last day of each calendar quarter. The originating station is defined as the initial on-load station of a mission.

Example: A contractor has 500 scheduled departures (S) and experiences 50 controllable delays

(D) during a quarter. Their SDS is calculated as follows:

SDS = ((500 - 50) / 500) * 100%

SDS = (450 / 500) * 100%

SDS = 0.9 * 100%

SDS = 90%

Therefore, the contractor's SDS for On-Time Departures is 90% for that quarter.

4.4.2.2. A delay shall be deemed to have occurred at the originating or en route station if the Contractor’s aircraft departs the blocks more than 20 minutes after the scheduled departure time, except in those instances when the aircraft arrives at the next scheduled destination on time. The scheduled departure time shall be as established pursuant to paragraph 1.10.. A delay at originating and en route stations, caused by factors beyond the control and without the fault or negligence of the Contractor, shall be considered as “contractor-uncontrollable”; a delay for any other reason shall be considered “contractor-controllable.” The Contractor-uncontrollable delay time experienced at the origination and en route stations on a mission shall be added to the scheduled departure time at the next en route station for purposes of determining the scheduled departure time at that station on that mission.

4.4.2.3. If the Contractor fails to maintain a 90 percent On-Time Departure rate for any quarter, the Government will reduce the payable Flight Time by the amount of the contractor-controllable delay (above 20 minutes after scheduled departure) for each leg in the subsequent quarter, until Contractor’s quarterly On-Time Departure rate meets or exceeds this requirement.

4.4.2.4. The Contractor shall adhere to the schedule published by 603d AOC and made available to the Contractor. Whenever a delay extends beyond the twenty-minute limit, the Contractor will relay the reason for the delay to the 603d AOC as soon as possible, but not later than (NLT) 1500 Local Time of the day the delay happened. For delays that happen after 1500 Local Time, the Contractor will relay the reason for the delay NLT 0900 Local Time the following day. All requests for early departures must be routed through the 603d AOC.

4.4.3. Communication System Availability.

4.4.3.1. Contractor shall maintain a Communication System Availability rate of 95%. The Contractor's Communication System Availability Rate is calculated quarterly. It represents the percentage of scheduled non-positioning legs completed without communication system failures.

This rate is calculated using the following formula: CSA = ((T - N) / T) * 100%, where 'T' is the total number of scheduled non-positioning legs, and 'N' is the total number of non-positioning legs affected by communication system non-availability. This calculation is performed at 2400 hours GMT on the last day of each calendar quarter.

Example: A contractor has 200 scheduled non-positioning legs (T) during a quarter.

Communication system failures affected 10 of these legs (N). The Communication System Availability Rate (CSA) is calculated as follows:

CSA = ((200 - 10) / 200) * 100%

CSA = (190 / 200) * 100%

CSA = 0.95 * 100%

CSA = 95%

Therefore, the contractor's Communication System Availability Rate for that quarter is 95%.

4.4.3.2. If the Contractor fails to maintain a 95 percent Communication System Availability rate for any quarter, the Government will reduce the payable reimbursable communications system costs each month by the pro-rated daily amount the system was unavailable below the 95 percent threshold in the subsequent quarter, until Contractor’s quarterly Communication System Availability rate meets or exceeds this requirement.

4.4.3.3. Communication System Availability Formula. For example, in a 3-month period there are 20 non-positioning (passenger carrying) legs. On two legs, the communications system was non-functional, resulting in a 90 percent (18/20) availability rate. There was one (1) day in a 30-day month with non-availability below the 95 percent threshold. The monthly reimbursable cost for the communication service is $20,0000. The daily cost is $20,0000/30 = $666.67. As there was only one day with system non-availability below 95 percent, the possible reimbursable expense reduction is $666.67.

4.4.4. Snacks and Non-alcoholic Beverages Availability.

4.4.4.1. The Contractor shall make snacks and non-alcoholic beverages available for 100 percent of the passenger moving (non-positioning) flights in accordance with para. 1.9.15.. In the event the Contractor fails to meet this requirement, the Government will reduce the Flight Hour amount by 0.1 hour per flight hour used for each applicable flight leg.

4.4.4.2. For example, assuming an 7.4 hour flight, Contractor would deduct 7.4 * 0.1 = 0.74 hours from their invoice for that flight.

4.5. DIVERTED AND REROUTED FLIGHTS.

4.5.1. The 603d AOC may divert or reroute any leg to any route within the scope of this requirement.

4.5.2. The Contractor shall comply with all directions provided by the 603d AOC, including those given orally, concerning diverted or rerouted airlift. The Contractor shall be paid for all hours flown as directed by the 603d AOC.

4.5.3. Weather diversions and/or overflies. When diversions or overflies of any planned destination are warranted because of weather, the Contractor will execute the following procedures:

4.5.3.1. The aircraft pilot in command shall notify 603d AOC Execution Cell by any means available, such as assigned HF VHF radio, command and control, or flight service station phone patch, to request further instructions. See para. 1.9.4.

4.5.3.2. If the 603d AOC does not issue diversion instructions within 15 minutes, the aircraft pilot in command will use best judgment and divert at his/her discretion.

4.5.4. If the aircraft pilot in command fails to notify 603d AOC of impending diversions, or fails to follow the instructions, the Contractor shall be responsible for the care of passengers, if any, and for loading/offloading and storage of cargo, if required. In addition, the Contractor shall be reimbursed only for the hours set forth in the original routing, if it subsequently completes the routing. If the Contractor completes only a portion of the routing, it shall be paid accordingly.

4.6. Excess ACL and Route Support.

4.6.1. The Contractor may transport route support items and personnel, including support for aircraft not operationally ready. The Contractor must give at least six (6) hours advance notice whenever it requires seats for mission route support on a contracted mission. This notice shall be given to the CO. The Contractor will not be charged for on/offloading services in connection with moving route support cargo. Route support personnel are personnel employed by the Contractor for route support and required for performance of this contract.

4.6.2. The Contractor may also move its own route support items and personnel, including support for aircraft not…