Arise_Care-CITI_specification_FY27.docx
DOCX document 20 KB Posted
- Attached to
- DHR Childcare Services - FY27 CITI Arise Care
- Solicitation number
- SRC0000036489
- Issued by
- Alabama
About this file
This is a scope of work specification for the Alabama Department of Human Resources (DHR) Child Care Services Division soliciting maintenance and operations services for the Arise CARE system from Creative Information Technology Inc (CITI). The contract period runs from October 1, 2026 through September 30, 2027. The supplier shall provide comprehensive ongoing support for the customized Arise Care Management System, including dedicated helpdesk support for families and childcare providers, product licensing, enhancements and change requests, maintenance of online portals, software issue monitoring and resolution, and support for time and attendance, licensing, mobile app, and childcare subsidy eligibility functions. The supplier retains proprietary rights to the software and source codes and shall be authorized to access all functioning aspects of the system.
Payment shall be processed based on a processing fee formula with the total price representing the supplier fee over the 12-month contract period entered as a unit price (UOM = 1 each). Payment terms are Net 30, paid in arrears. The supplier shall support all payment processing activities and assign a dedicated point of contact to work with the DHR Finance team to resolve any payment-related issues. No information regarding set-asides, incumbent contractor status, specific funding amounts, or renewal options is provided in this specification document.
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Other files
| File | Type | Posted |
|---|---|---|
| DOPQQBPV4.08.26.pdf |
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Text version
Child Care Services Division Arise CARE System Specification Creative Information Technology Inc (CITI)
Service is for the period beginning October 1, 2026 through September 30, 2027
Scope of Work:
Maintenance and Operations Supplier shall provide ongoing maintenance and support for hosting, time & attendance, licensing, mobile app, helpdesk, change requests and childcare subsidy eligibility for the Child Care Services Division of Alabama Department of Human Resources management system. Supplier has customized Arise Care Management System for the sole use of AL DHR.
Ongoing supplier support shall include:
· Supplier shall have proprietary rights to software and source codes.
· Dedicated Helpdesk support for families and childcare providers.
· Product licensing of the system
· Enhancements and change requests as identified by DHR.
· Maintaining online portals for families and childcare providers
· Monitor, provide support and address any software issues that may occur.
· Supplier shall be authorized to access functioning of the software.
Payment Processing
· Supplier shall support the payment processing
· Supplier shall assign a dedicated POC to work with DHR Finance team to resolve any payment issues.
· Total price represents supplier fee over 12-month period (Oct 1,2026-Sept 30, 2027) based on processing fee formula, supplier shall enter as total cost in unit price field, UOM = 1 each.
Payment terms: Net 30, paid in arrears.
File details come from the government source that posted it. Updated .