Appendix_3_Labor_Categories_Rev._8.28.24.pdf

MAA-IT-24-001 – MAA Construction Management Software

Appendix 3. Labor Categories Effective Date: July 2024

Appendix 3. Labor Categories

A. Applications Programmer

Position Description: The Application Programmer analyzes functional business applications and design specifications for functional areas such as finance, accounting, personnel, manpower, logistics, and contracts. This individual is responsible for performing the following tasks:

1. Developing block diagrams and logic flowcharts;

2. Translating detailed design into computer software;

3. Testing, debugging, and refining the computer software to produce the required product;

4. Preparing required documentation, including both program-level and user-level documentation;

5. Enhancing software to reduce operating time or improve efficiency; and

6. Providing technical direction to programmers as required to ensure program deadlines are met.

Education: This position requires a Bachelor’s degree from an accredited college or university with a major in computer science, information systems, engineering, business, or a related scientific or technical discipline; or three (3) years of equivalent experience in a related field. (Note: A Master’s degree is preferred.)

General Experience: The proposed candidate must have at least five (5) years of computer experience in information systems design.

Specialized Experience: The proposed candidate must have at least three (3) years of experience as an application programmer on large-scale DBMS, knowledge of computer equipment, and ability to develop complex software to satisfy design objectives.

B. Business Process Consultant (Senior)

Position Description: The Business Process Consultant (Senior) develops business requirements and business processes re-engineering methodologies. This individual shall solve application and process related problems by creating a detailed process and system design specifications; and work with other areas across the business units to support a total solution approach. The Business Process Consultant

(Senior) is responsible for performing the following tasks:

1. Communicating business requirements for reports and applications development;

2. Facilitating collaboration within and across business units and across IT functions; and

3. Resolving problems and improving business units’ technical environments.

Education: This position requires a Bachelor’s degree from an accredited college or university in

Business, Human Resources Management or a related field. (Note: An MBA or MPA is preferred.)

General Experience: The proposed candidate must have at least eight (8) years of experience in business process re-engineering.

Specialized Experience: The proposed candidate must have at least five (5) years of experience in re-engineering large scale business processes.

C. Database Management Specialist (Junior)

Position Description: The Database Management Specialist (Junior) shall provide highly technical expertise and support in the use of DBMS. This individual shall evaluate and recommend available

DBMS products to support validated user requirements. This individual is responsible for performing the following tasks:

1. Defining file organization, indexing methods, and security procedures for specific user applications;

2. Developing, implementing, and maintaining database back-up and recovery procedures for the processing environments; and

3. Ensuring that data integrity, security, and recoverability are built into the DBMS applications.

Education: This position requires a Bachelor’s degree from an accredited college or university with a major in computer science, information systems, engineering, business, or a related scientific or technical discipline; or three (3) years of equivalent experience in a related field.

General Experience: The proposed candidate must have at least three (3) years of experience in DBMS systems analysis and programming.

Specialized Experience: The proposed candidate must have at least one (1) year of experience in using current DBMS technologies, application design utilizing various database management systems, and experience with DBMS internals.

D. Group Facilitator (Senior)

Position Description: The Group Facilitator (Senior) provides assistance in the group decision-making process by intervening to help a group improve its effectiveness and efficiency through enhanced problem identification, problem solutions and decision-making skills. This position’s responsibilities include performing the following tasks:

1. Taking primary responsibility for managing the group process and assists groups to be more effective by improving existing group practices;

2. Guiding groups through proven processes and understands basic group dynamics and interrelationships; and

3. Intervening when it is evident that the group process or other factors interfere with a group’s ability to accomplish specific goals and objectives.

Education: A Bachelor’s degree from an accredited college or university with a major in Education, the

Social Sciences, Human Resources, Business or a related field.

General Experience: The proposed candidate must have at least five (5) years of experience as a group facilitator.

Specialized Experience: The proposed candidate must have at least three (3) years of experience as a group facilitator involving technical projects.

E. Help Desk Specialist (Junior)

Position Description: The help Desk Specialist provides telephone and in-person support to users in the areas of directories, standard Windows desktop applications, and applications developed under this

Contract or predecessors. This individual serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Education: This position requires a Bachelor’s degree from an accredited college or university with a major in computer science, information systems, engineering, business, or a related scientific or technical discipline; or three (3) years of equivalent experience in a related field.

General Experience: The proposed candidate must have at least five (5) years of experience in business

IT environments, with emphasis on PC hardware and applications. General experience includes information systems development, work in the client/server field, or related fields.

Specialized Experience: The proposed candidate must have at least two (2) years of comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. This individual must show demonstrated ability to communicate orally and in writing and to have a positive customer service attitude.

F. Project Manager, Functional

Position Description: The Functional Project Manager performs day-to-day management of activities pertaining to the functional deliverables of the project. This individual is responsible for performing the following Position Description:

1. Facilitating State agency and Master Contractor discussions / meetings;

2. Identifying issues and risks, and recommending possible issue and risk mitigation strategies;

3. Identifying critical paths, tasks, dates, testing, and acceptance criteria;

4. Ensuring that performance is within scope, consistent with requirements, and delivered on time and within budget;

5. Providing solutions to improve efficiency (e.g., reducing costs while maintaining or improving performance levels);

6. Monitoring issues and providing resolutions for up-to-date status reports; and

7. Demonstrating excellent writing and oral communications skills.

Education: This position requires a Bachelor’s degree from an accredited college or university in

Engineering, Computer Science, Information Systems, Business or a related discipline. Candidates must possess a PMP certification from the PMI.

General Experience: The proposed candidate must have at least five (5) years of experience in project management.

Specialized Experience: The proposed candidate must have at least five (5) years of experience managing IT related projects. This individual must have experience in a leadership role for at least three

(3) successful projects that were delivered on time and within budget, including a project similar in size to the State of Maryland enterprise-wide implementation. In addition, he/she must have at least three (3) years of experience in managing projects with an organizational change management component that involve working with stakeholder groups across the organization. The candidate must possess at least five

(5) years of experience using PMI's PMBoK methodologies and artifacts.

G. Project Manager, Technical

Position Description: The Technical Project Manager performs day-to-day management of activities pertaining to the non-functional technical deliverables of the project. This individual is responsible for performing the following Position Description:

1. Identifying issues and risks, and recommending possible issue and risk mitigation strategies;

2. Facilitating State agency and Master Contractor discussions / meetings;

3. Ensuring that performance is within scope, consistent with requirements, and delivered on time and within budget;

4. Identifying critical paths, tasks, dates, testing, and acceptance criteria;

5. Forming the strategy and roadmap for operating systems platform and architecture;

6. Influencing the business and development teams on future architecture;

7. Works with other IT and business teams for technology impacts across the enterprise and formulates strategy;

8. Providing solutions to improve efficiency (e.g., reducing costs while maintaining or improving performance levels);

9. Mentoring architects, developers, and analysts of all levels in industry best practices, procedures, and concepts;

10. Monitoring issues and providing resolutions for up-to-date status reports; and

11. Demonstrating excellent writing and oral communications skills.

Education: This position requires a Bachelor’s degree from an accredited college or university in

Engineering, Computer Science, Information Systems, Business or a related discipline. Candidates must possess a Project Management Professional (PMP) certification from PMI. Information Technology

Infrastructure Library (ITIL) certification is required.

General Experience: The proposed candidate must have at least five (5) years of experience in project management.

Specialized Experience: The proposed candidate must have at least five (5) years of experience in managing IT related projects. This individual must have experience in a leadership role for at least three

(3) successful projects that were delivered on time and within budget, including a project similar in size to the State of Maryland enterprise-wide implementation. This individual must have at least five (5) years of experience in designing Enterprise Architecture (i.e. Infrastructure, Technology, and Application) for integrated applications for an organization of equal or greater size. The candidate must have at least three

(3) years of experience in managing projects with an organizational change management component that involve working with stakeholder groups across the organization. In addition, he/she must possess at least five (5) years of experience using PMI's PMBoK methodologies and artifacts.

H. Training Specialist/Instructor

Position Description: The Training Specialist/Instructor conducts the research necessary to develop and revise training courses, and prepares appropriate training catalogs. This individual shall prepare all instructor materials (course outline, background material, and training aids) and student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms). This individual is responsible for training personnel by conducting formal classroom courses, workshops, and seminars.

Education: This position requires a Bachelor’s degree from an accredited college or university with a major in Education/Training in the areas of computer science, information systems, engineering, business, or a related scientific or technical discipline. (Note: A Master’s degree is preferred.)

General Experience: The proposed candidate must have at least four (3) years of experience in information systems development, training, or related fields.

Specialized Experience: The proposed candidate must have at least two (2) years of experience in developing and providing IT and end user training on computer hardware and application software.