Apache Base Award PWS.pdf

PERFORMANCE WORK STATEMENT

MAINTENANCE AND SUPPORT CONTRACT – APACHE SUPPORT FACILITIES

ALI AL SALEM AIR BASE, KUWAIT

1. PURPOSE AND SCOPE

1.1 The U.S. Army Corps of Engineers (USACE), Middle East District (TAM) is seeking to award country directed negotiated sole source, Indefinite Delivery, Indefinite Quantity (IDIQ), Firm-Fixed-Price (FFP) contract to provide for Preventive Maintenance and Support functions at the Apache Support facilities located at Ali Al Salem Airbase, Kuwait. The government will issue FFP Task Orders for repairs, maintenance, procurement, survey and ancillary construction related to repairs and upgrades. Task Orders will be issued to perform specific functions at the sites identified within the Task Order. Task Orders may involve one or multiple work functions, associated with maintenance and repairs. The Contractor shall provide management, labor, materials, spare parts, equipment and supervision to accomplish a broad range of tasks for various facilities and infrastructure associated with the Apache program as defined within the boundary in the attached site plan and as listed below:

Maintenance Hangar Squadron Operations Building no. 17 and 20 Paint Storage Building Transformer Units Perimeter Fence Storage Facility (Outside the perimeter fence)

Other requirements authorized by Kuwait Air Force/Ministry of Defense.

1.2 The Contractor shall be fully trained and have the experience and capability to promptly access the condition of the materials and equipment and provide maintenance assistance.

1.3 Each individual Task Order will establish a period of performance for the individual effort.

The contractor shall comply with Country of Kuwait prescribed laws, policies and procedures for performance of services.

2. Placement of Task Orders:

2.1 The actual amount of work to be performed and the time of such performance will be determined by the Program Manager and Contracting Officer. Task Orders will be issued by the Government for a FFP. The Government will negotiate a FFP Task Orders for any new work required.

The contractor shall submit his proposal in sufficient detail to permit an analysis of all materials, labor, equipment, subcontractors, overhead and profit. Prices will be requested and evaluated for each Task Order. Once the prices are agreed upon, than the Contracting Officer will issue the Task Order and provide direction to proceed with work.

2.2 The Contractor, upon receipt of a duly executed Task Order, shall prosecute all work required by the Task Order Performance Work Statement (PWS) and shall complete all work according to the Government accepted schedule.

3. CONTRACT ADMINISTRATION

3.1 The Contractor shall provide a properly sized maintenance organization and work force to successfully accomplish the maintenance and repair actions required.

3.2 The Contractor staff shall be fully trained and have the experience and capability needed to promptly access the condition of the materials and equipment in the workshops and provide immediate assistance once directed. The U.S. Government and Kuwaiti Government are looking for a Contractor who have experience and knowledge with the items noted in Appendix A and who can immediately render support and service.

3.3 The Contractor shall provide local/in-country skilled and trained management and maintenance staff to assure that the Government maintains maintenance capability that is dependable, technically proficient, and responsive to Host Nation requirements and interests. The Contractor shall provide the resumes of key personnel within seven (7) calendar days after the task order award.

Resumes are required for Quality Control Managers, Project Managers, Engineer Managers, Administrative Managers, and Labor Supervisors. The Contractor shall notify the Government of any changes to personnel occupying key positions and submit resumes to the government for acceptance.

The Contractor is responsible for timely support and should a vacancy occur the Contractor is required to back fill the position within 10 calendar days.

4. SUMMARY OF WORK

4.1 The Contractor shall provide management, labor, materials, equipment, tools and supervision to accomplish a broad range of maintenance, preventive maintenance and repair, upgrades, surveys, operational support; such as, maintenance of real property for various facilities in the Country of Kuwait.

4.2 Performance Standard and Frequency. The Contractor shall perform scheduled preventive maintenance, checks and services as recommended by the installed equipment and system(s) manufacturer or, lacking such, to establish industry standards to ensure operational readiness of installed equipment or systems. Frequency of services shall comply with manufacturer’s operator or services recommended by servicing schedules or as described herein, whichever is more stringent. The Contractor shall develop a Performance Plan outlining all inspection and service activities, reference standard’s, frequency, and requirements on weekly basis and submit the service schedule for Government acceptance one week prior to execution of the schedule. The Quality Assurance Evaluator’s (QAEs) shall accept the Service Schedule on behalf of the U.S. Government and will use the schedule as the basis of measurement of the contract performance. The Contractor shall perform no less than 95% of the weekly scheduled service to standard nor defer any scheduled services without QAE modification to meet the Acceptable Performance standard. See the below paragraph for additional information on Quality.

4.3 In managing work effort, the Contractor shall establish and utilize a computerized task management system based on commercially available software, compatible with that used by the U.S.

Government. Software should be downloadable to standard Microsoft Office software i.e.

Word, Excel or Access. The Contractor's proposed system shall be submitted for Government approval.

5. REQUIREMENTS

5.1 The Contractor shall coordinate with the Contracting Officer’s Representative (COR) prior to conducting inspection. The COR and representative(s) of the Host Nation and the client/end user, as appropriate, will accompany the Contractor during each inspection.

5.2 The Contractor shall conduct an initial inspection of all items listed in paragraph 1, within 30 calendar days after the receipt of the task order award. Following completion of the initial inspection the Contractor shall submit a report of their findings in which the Contractor will list all items inspected, their conditions, whether they are operational, and the spare parts and maintenance/repair actions required to correct any deficiencies or other related issues. The Contractor shall document the results of each inspection including a full analysis, alternative solutions (courses of action), and a complete definition of the scope.

5.3 The Contractor shall submit this report within 10 calendar days of the inspection completion to the Contracting Officer and the Program Manager. Immediately following the inspection and submission of the report the Contractor shall brief the USACE in- country COR of their findings.

5.4 Following the initial inspection and Preventive Management actions the Contractor shall continue to inspect the equipment and materials listed in paragraph 1 on a submit a monthly inspection report of their findings to the Contracting Officer within five (5) calendar days of the first day of each month. This report shall be similar to the initial inspection report above as it should state the items inspected, their condition, whether they are operational, and the spare parts and maintenance/repair action required to correct any deficiency or issue. The Contractor shall perform routine maintenance that can be accomplished using the spare parts on the site. Items that are found to be in the need of immediate action and cannot wait for the Monthly Report, shall be forwarded to the Contracting Officer within two (2) calendar days of observance. This monthly Report will be used to develop contract action to the selected Contractor to correct the deficiencies/issues and bring back to full operation conditions.

5.5 In addition to the above, the Contractor shall respond within 24 hours of all urgent calls from Host Nation or the local USACE COR This response is to determine the items needing immediate action and to provide recommendations to the Contracting Officer. The Contractor is not authorized to proceed with any work. The Contracting Officer will review these recommendations and provide proper direction to proceed.

6. SPARE PARTS

The Contractor will maintain sufficient stock of spare parts for immediate use to perform the maintenance.

7. MAINTENANCE AND REPAIR TECHNICAL ADVICE

The Contractor shall provide informal, over-the-shoulder, technical advice to familiarize client personnel (end user) with repair procedures during any authorized repair activity.

8. MAINTENANCE AND REPAIR AS-BUILT AND SKETCHES

After completion of the maintenance or repair, as-built drawings and sketches indicating the Contractor's maintenance or repair effort shall be prepared by the Contractor and submitted to the Government, when necessary, in accordance with the requirements of this contract.

9. LIMITED OPERATIONAL SUPPORT – MAINTENANCE

The Contractor shall provide all labor and materials to perform preventive maintenance on existing utilities and associated distribution systems and components. Preventive maintenance is defined as scheduled actions performed on a routine basis in accordance with manufacturer's standard practices and recommendations to ensure acceptable performance. The Contractor shall perform all preventive and routine maintenance as described in the operation and maintenance manuals. The Contractor shall review and verify the applicable maintenance requirements. The Contractor shall prepare a written maintenance schedule for each applicable facility or system and submit the plan to the Contracting Officer for review and acceptance.

10. SPECIALTY SYSTEMS – PROFESSIONAL SERVICES

The Contractor shall acquire professional or certified services on specialty systems described below with manufacturers’ representatives to provide technical support for installation, commissioning or maintenance and repair. Specialty systems shall include, but are not be limited to:

a. Heating, Ventilating, and Air Conditioning (HVAC) Systems

b. Fire Alarm/Fire Protection Systems

c. Control Systems

d. Uninterruptable Power Systems (UPS)

e. Frequency Converters

f. Hangar and Warehouse Doors

h. Overhead Cranes.

i. Apache LED Lighting System

11. WORK SCHEDULING

The Contractor’s in-country management team shall schedule workload and submit a recommended prioritization of Task Orders as they are issued under this contract. The Government review team comprised of personnel from the USACE Resident Office and, when necessary, end users shall review and coordinate scheduling and prioritization with the contractor. Any revisions to schedules or priority of Task Orders will be directed only by the Contracting Officer. While working at the various bases and installations, any required coordination with facility operations is the responsibility of the Contractor.

This may involve such things as work in facilities where operations cannot be interrupted, escort into a secure areas, and base access. The Contractor shall arrange for all work to be performed within the normal operating hours of the specific work site (base, installation, or facility), except as otherwise directed by the Contracting Officer or their designated representative.

12. COMMUNICATION REQUIREMENTS

All Contractor-to-Government communications shall be in English. All supporting documents written in other languages shall be translated by the Contractor into English.

The Contractor shall arrange for electronic communication and exchange of information compatible with the existing US Government computer systems in Kuwait via his computer hardware and software systems. As a minimum, the Contractor shall be capable of transmitting and receiving messages and specific software programs via the Internet. Appropriate security measures will be established and utilized to ensure the safeguarding of proprietary and Government information. These requirements will be established by the US Government.

13. GOVERNEMNT FURNISHED SERVICES

13.1 The contractor shall be responsible for all required electricity, water, sewer and other utilities connection needed for the selected Contractor’s inspection and maintenance activities. All connections shall be metered.

13.2 The Host Nation will provide any operation and maintenance manuals that exist in relation to the items supported and listed under Appendix A.

13.3 The contractor shall be responsible for locating a suitable area for the contractor to setup office trailers and storage (trailer) for the storage of materials.

14. REQUIREMENTS AND STANDARDS

Any conflict between standard manuals and specific instructions furnished or required by the individual Task Orders shall be brought to the immediate attention of the COR for resolution. As a general rule, the instructions contained within individual Task Orders shall govern. Host Nation codes, regulations, and standards shall apply.

15. MANUALS AND INSTRUCTIONS

16. SPECIFICATIONS

16.1 In some instances, where there are no guide specifications available for use, the Contractor may be required to develop the specifications accordingly. The guide specifications shall be carefully tailored and supplemented as required to specify all requirements for repair and upgrade project. In adapting the guide specification to a specific project, modifications will be held to the minimum necessary to provide for local conditions, special requirements, and new developments and improvements in design or installation techniques.

17. CONTRACTOR FURNISHED COMPUTERIZED MANAGEMENT SYSTEM

(CMMS)

17.1 The Contractor shall provide, operate and maintain a computerized maintenance management system (CMMS). The CMMS will be part of the information, management and control system for performing preventive maintenance, checks, service, calibration, maintenance and repair function to maintain equipment and system, calibration, maintenance and repair functions to maintain equipment and systems in working order so that they are capable of meeting their design specifications in efficient and economical manner.

17.2 CAPABILITES the CMMS capabilities shall include, as a minimum:

a. Work management ability to track and manage all aspects of work requests, labor, planning, scheduling, and document track employee certification.

b. Capability to produce work orders that are used to specify and track all work (preventive maintenance, scheduled and unscheduled maintenance, and repair) and being executed on a site, at a facility, or on a piece of equipment.

c. Included a hierarchical relationship to accumulate the work on the components of larger systems and individual facilities at a site.

d. Facilitate planning, scheduling and tracking of Preventive Maintenance and Inspections (PMI’s).

e. Capture item specifications warranty information, manufacturing’s data. Associated service contract, spare parts, vendor and other purchase information as well as other pertinent data.

f. Create job plans to record and track the work steps, any material for specific work orders, identifying spare parts that are applicable as well as substitutes and inventory adjustments, minimum order quantities and ideal order and issue quantities.

18. SCHEDULE

Prepare a bar chart schedule for the project to indicate milestones and confirm the estimated duration.

Durations shall be in calendar days. The schedule will be reflective of the assumptions made for durations and sequencing of work.

19. COORDINATION AND PROSECUTION OF WORK

During the prosecution of the work under each task order, the Contractor shall maintain close liaison with the USACE COR who will be identified with each task order. Coordination of routine technical matters with TAM’s personnel will be accomplished through the COR. The COR authorities are outlined in the designation letter to be sent with the award of the task order.

20. TOOLS

The Contractor shall provide all required tools and ancillary items needed to complete the required repair/maintenance action. They are not expected to rely on the Host Nation for this support.

21. WARRANTY

The Contractor shall warranty all repairs and maintenance actions for one year from acceptance and shall provide all ancillary warranties from the spare parts manufacturers.

22. PERIOD OF PERFORMANCE

The period of performance of this contract is one year form the contract award. Additionally, four (4) one year option periods may be exercised dependent upon availability of funding and satisfactory performance.

23. IDENTIFICATION OF EMPLOYEES

The Contractor shall be responsible for furnishing to each employee engaged in the work to display such identification (ID) as may be approved and directed by the Contracting Officer. The Contractor will provide such ID to its employees. All prescribed identification shall immediately be delivered to the Contracting Officer or a duly authorized representative for cancellation upon release of any employee.

When required by the Contracting Officer the Contractor shall obtain and submit fingerprint of all persons employed or to be employed on the project. It is the Contractor’s responsibility to contact the Contracting Officer to enquire if fingerprints are required.

24. CONTRACTOR PROVIDED SERVICES

The Contractor shall provide transportation, meals, and lodging for their employees who travel to Kuwait in support of this contract. The Contractor shall be responsible for obtaining all clearances, visas, immunization, and travel arrangements etc.; necessary for their employee to enter the project site and perform work on Kuwait.

25. ACCIDENT PREVENTION

25.1 The Contractor shall comply with all applicable Kuwaiti laws and regulations and all applicable provisions of the current U.S. Army Corps of Engineers and Health Requirements Manual, EM 385-1-1, Manual can be downloaded for the following web site:

http://www.publications.usace.army.mil/Portals/76/Publications/EngineerManuals/EM_385-11.

pdf.

25.2 An Accident Prevention Plan (APP) shall be prepared to preclude potential accident/incident on the job. The Contractor shall prepare and submit to the Contracting Officer the APP fifteen (15) days after award and shall identify potential hazards found on the job. This shall include an Activity Hazards Analysis (AHA) applicable to the work covered by the plan.

25.3 An AHA is a tool designed to identify and mitigate hazards associated with the work. This may include situations are not experienced in previous project operations or incidents where a new work crew or subcontractor is required to perform specialty work. EM 385-1-1, “Safety and Health Requirements Manual”, provides the form’s suggested format.

25.4 It is the Contractor’s responsibility to ensure that its personnel comply with requirements of EM-385-1-1 and the APP. Failure to meet this responsibility will result in various actions as directed by the Contracting Officer including, but not limited to, removal of offending Contractor personnel, work stoppage and contract termination.

26. CONTRACTOR LIASION WITH HOST NATION

All communication by the Contractor with officials, representatives/and or offices of the Government of Kuwait in all matters pertaining to the work to be accomplished under this contract shall be through and in full liaison with Contracting Officer and/or the specified Contracting Officer Representatives.

POINT OF CONTACT

Contracting Officer

Holly Watson Phone: 540-665-2592 Email: Holly.K.Watson@uace.army.mil

Contracting Specialist

Eric L. Caruso Phone: 540-665-2636 Email: Eric.l.caruso@usace.army.mil

Program Manager

Brian S. Johnson Phone: 540-665-1228 Email: Brian.s.johnson3@usace.army.mil

Point of Contact in Kuwait

Name: Fady Yassin

Phone: 540-305-7477 Cell (KW): +965 9876 8904 Email: fady.yassin@usace.army.mil

27. COMPLIANCE WITH HOST COUNTRY RULES AND CUSTOM

27.1 The laws of Host Country may prohibit access to certain areas of the country which are under military control. The Contractor shall furnish the Contracting Officer the names of personnel, type, and amounts of equipment, dates and length of time required at the site, and the purpose of entering the host country. It is understood that areas to which rights of entry are provided by the Host Government are to be used only for work carried out under the contract and no destruction or damages shall be caused, except through normal usage, without concurrence of the Host Government.

27.1 Contractor's Responsibilities: The following items are the sole responsibility of the Contractor to investigate, estimate as to cost, and assume the risk, as normally encountered by Contractors. The Contractor shall be responsible for determining the effect of the following on his own cost of performance of the contract and for including sufficient amount in the contract price:

a. Official language and type of accounts required to satisfy the officials of the Local Government.

b. Entry and exit visas, residence permits, and residence laws applicable to aliens. This includes any special requirements of the Host Government, including those required by local Labor Offices, which the Contractor may have to fulfill before an application for a regular block of visas will be accepted.

c. Passports, health and immunization certificates, and quarantine clearance.

d. Compliance with local labor and insurance laws, including payment of employer's share of contribution, collecting balance from employee and paying into insurance funds.

e. Customs' waiver expirations should be resubmitted by the Contractor at least 45 days in advance of anticipated expiration.

f. Shipment of goods and equipment into the country should be planned by the Contractor such that delays due to Ramadan and local holidays may be avoided.

g. Strikes, demonstrations and work stoppage.

h. Collection through withholding and payment to local Government, of any Host Country income tax on employees subject to tax.

j. Arranging to perform work in the Host Country, to import personnel, to employ non-indigenous labor, to receive payments and to remove such funds from the country.

k. Operating under local laws, practices, customs and controls, and with local unions, in connection with hiring and firing, mandatory wage scales, vacation pay, severance pay, overtime, holiday pay, 7th day of rest, legal notice or pay in lieu thereof for dismissal of employees, slowdown and curtailed schedules during religious holidays and ratio of local labor employed in comparison to others.

l. Possibility of claims in local bureaus, litigation in local courts, or attachment of local bank accounts.

m. Compliance with workmen's compensation laws and contributions into such funds as may be required by Host Nation regulations. The provision of necessary medical services for Contractor employees.

n. Sales within the Host Country of Contractor-owned materials, and equipment.

o. Special licenses for physicians, mechanics, tradesmen, drivers, etc.

p. Identification and/or registration with local police of imported personnel.

q. Stamp tax on documents, payments and payrolls.

r. Base passes for permanent staff, day laborers, motor vehicles, etc.

s. Compliance with all customs and import rules, regulations and restrictions, including, but not limited to, local purchase requirements.

27.3 Establishing a Local Office: It shall be the Contractor's sole responsibility to investigate all requirements for and for obtaining a commercial license to operate and perform work in the Country of Kuwait.

28. DUTIES, TAXES, AND LICENSE FEES

28.1 All materials, equipment and supplies that are for use and/or incorporation into the project are exempt from import and export, duties, taxes, licenses, impost and any other identifiable charges.

The Contractor will maintain an inventory control and accounting to reflect the usage and disposition of all U.S Government and /or Contractor –owned property that has entered the country duty free. The Contractor warrants his price for this contract is exclusive of any such charges.

28.2 If after the date of this contract and except for the provisions of paragraph c. below, the Contractor is required by the Host Government to pay any such taxes, duties, or license fees paid directly to the host Government on materials, equipment, and supplies for use and/or incorporation into this project, he shall notify the Contracting Officer in writing. Upon satisfactory proof of the payment of such duties, taxes, or license fees, the Contractor will be reimbursed for the amount of payment therefore. Taxes must be paid per FAR 31.205-41(2) in order for them to be reimbursable.

28.3 Contractor owned or controlled material, equipment and supplies sold or disposed of by the Contractor may be subject to the imposition of local duties and within the Host Country taxes. No reimbursement will be made under this clause for such transactions.

29. HOST COUNTRY TAXES AND FEES:

29.1. The Government of Kuwait, its agencies, and political subdivisions shall levy no taxes or fees on the Contractor or any of its subcontractors on any materials imported into the country of Kuwait for purposes of the execution of this project. This tax exclusion does not apply to the Government of Kuwait taxes levied on the purchase of personal household goods, supplies or personal effects or automobiles in Kuwait by the employees of the Contractor or employees of its subcontractors.

29.2. If, notwithstanding the above, taxes, duties or similar charges are imposed by the Government of Kuwait, under the excepted circumstances described above, the costs thereby incurred by the Contractor shall be reimbursed in the amount of payment therefore, provided that the Contractor complied with all requirements to avail itself of the exemption described in the paragraph above.

30. REQUIRED INSURANCE

30.1 The Contractor shall procure and maintain during the entire period of his performance under this contract the insurance required by Federal Acquisition clause 52.228-3, Workmen's Compensation Insurance (Defense Base Act).

30.2 The Contractor shall submit a copy of their insurance documents to the Contracting Officer within 10 calendar days after contract award. Prior to commencement of work hereunder, the Contractor shall furnish to the Contracting Officer a certificate or written statement of required insurance. The policies evidencing required insurance shall contain an endorsement to the effect that cancellation or any material change in the policies adversely affecting the interests of the Government in such insurance shall not be effective for such period as may be prescribed by the laws of the state in which this contract is to be performed in no event less than 30 calendar days after written notice thereof to the Contracting Officer.

31. SAFEGUARDING OF INFORMATION

The personnel employed on this contract may, in the performance of their assigned duties, have access to data and information pertaining to location of goods, supplies, parts, equipment, vehicles, and explosives. Knowledge of this nature is considered restricted security information. This information shall be protected and safeguarded against disclosure to any unauthorized person or party and shall be furnished or used on an official "need to know" basis only. Safeguarding of information is extended to dependents and guests of employees, who may, in any manner, obtain knowledge of the Host Government military capacity.

32. SUBMISSION OF MONTHLY INVOICE

32.1 Monthly Invoices shall be prepared and submitted in accordance with FAR Clause 52.212-4 Terms and Conditions Commercial Items. One copy shall be marked "ORIGINAL".

32.2 Each invoice must be accompanied by the following:

a. Certificate of Conformance indicating Contractor conformance to the requirements of the contract.

b. A copy of the Material Inspection and Receiving Report (DD Form 250) signed by the Contracting Officer's Representative or the Alternate COR.

c. The Program Manager must receive a copy of the signed Material Inspection and Receiving Report and the Certificate of Conformance before payment will be authorized for services performed and supplies received. The Program Manager's copies must be sent to the address shown above in paragraph 12.

d. Final Pay Invoices must be accompanied by a Release of Claims in addition to the information requested above.

e. Failure to provide the required information will result in the rejection of the invoice and a request for a revised invoice that meets the contract requirements. Payment will not be authorized until a proper invoice, meeting the requirements stated herein, is provided.

f. Payment of a proper invoice will be made within 30 calendar days of receipt.

33. CONTRACTOR QUALITY CONTROL

33.1 The Contractor shall provide its own Quality Control system to ensure that the terms and conditions of the contract are met. The Quality Control system shall be overseen by the in-country representative and must result in quality work to be successful.

33.2 The Contractor shall prepare and submit to the Contracting Officer a Quality Control Plan outlining its approach which will ensure that quality work is obtained on a daily basis. This plan shall be submitted to the Contracting Officer within 10 calendar days after award.

34. CONTRACTOR’S DATA SUBMITTAL REQUIREMENT

The Contractor is required to furnish the following data submittal as specified:

34.1 WARRANTIES: Provide electronic copies of warranties to the COR and Project Manager within five (5) business days at the completion of the work performed.

34.2 QUALITY CONTROL PLAN: Provide an electronic copy of the Contractor’s quality control plan, within 15 calendar days of contract award, which describes how quality work will be obtained.

34.3 ACCIDENT PREVENTION PLAN: Provide an electronic copy of the Contractor’s accident prevention plan, within 10 calendar days of contract award, which describes how the work site will be maintained on a daily basis in a safe and clean manner. Included in this plan is the Activity Hazard Analysis (AHA) which is designed and developed to specifically identify and mitigate hazards associated with the work.

35. CONTRACTOR'S DATA SUBMITTAL SCHEDULE

35.1 Submittals requiring approval by the Contracting Officer are so designated in the Submittal Schedule below. In the event data submittals are rejected and returned to the Contractor for correction and resubmission, the Contractor shall submit acceptable data to the Government within 10 calendar days after receipt of initial rejection. All costs for resubmission of disapproved submittals shall be borne by the Contractor.

35.2 The required submittal(s) shall be forwarded in the designated number of copies at the times listed on the Submittal Schedule below. Note: All times listed in the Submittal Schedule are CALENDAR DAYS. All submittals should be submitted electronically to the COR, Project Manager, Contract Specialist, and Contracting Officer at the email address listed in paragraph 26 above.

THE ITEMS LISTED BELOW REQUIRE SUBMITTAL APPROVAL BY THE

CONTRACTING OFFICER OR HIS AUTHORIZED REPRESENTATIVE

REQUIRED SUBMITTAL SCHEDULE

Report Name Frequency

Defense Base Act Insurance (DBA) Documents (Certificate and paid invoice from insurance company

Within 10 Calendar days after the award

Accident Prevention Plan 10 Calendar Days

Quality Control Plan and Performance Plan 10 Calendar Days

Contractor Progress Summary of hourly-and daily-conditions and events at a worksite on every workday. Records the number of employees and hours worked at each facilities, job progress, weather, Accidents (if any), etc. On no-work days it reports "No Work Today," and serves as evidence in case of disputes.

Daily to the COR

Quarterly Self-Assessment of Performance Within 5 Calendar days after the Close of the Quarter

Project Review Meeting Minutes As Required after each meeting

Monthly and Inspection Reports listing all maintenance action in progress, identify completion of maintenance tasks and validate repair requirements.

each month

Urgent Call Report Within 24 hours of notice

Initial Site Survey Within 10 days of survey completion

Monthly Accident/Incident/Exposure Summary Report Monthly Accident/Incident/Exposure report showing hours worked (cumulative) and lost-time accidents each month

After Action Report Monthly submit to the Contracting officer indication work performed to resolve issue or deficiencies and the date of acceptance.

36. PERFORMANCE METRICS:

36.1 The Contractor’s performance will be rated per the metrics as shown in the following table.

This is not the only tool that will be used to evaluate Contractor’s performance.

36.2 Note that the COR will distribute survey to the customer on a random basis and seek their opinions as to the Contractor’s performance. These questionnaires will be released to the Contractor at the discretion of the Contracting Officer.

36.3 Issues with Contractor performance will be addressed with the Contractor by the Contracting Officer. This will be done in a timely manner so that all issues are quickly resolved.

Required Service Performance Standards

Acceptable Quality Levels

Method Of Surveillance

Impact on Contractor Performance

The contractor shall conduct bi-weekly inspections of the equipment and materials listed in Paragraph 1

Contractor shall conduct bi-weekly inspections on-time and on schedule

95% of all bi-weekly inspections are completed on-time and on schedule

Monthly reports, periodic and/or random, observations, customer surveys or user complaints

Contractual remedies (see paragraph 37)

The contractor shall submit the Monthly Inspection Report within five calendar days of the first day of each month (paragraph 35.1)

Contractor shall submit the Monthly Inspection Report within five calendar days of the first day of each month

90% of the Monthly Inspection Reports are submitted on time.

Monthly reports, periodic and/or random, observations, customer surveys or user complaints

Contractual remedies (see paragraph 37)

Contractor shall promptly respond to urgent calls (paragraph 5.5)

Contractor shall respond within 24 hours of all urgent calls from the Host Nation or the local Corps of Engineers’ Contracting Officer’s Representative.

100% of all urgent calls are responded to within 24 hours unless base access is denied.

Monthly reports, periodic and/or random, observations, customer surveys or user complaints

Contractual remedies (see paragraph 37)

The Contractor shall notify the Contracting Officer and Program Manager whenever 20% or less of the NTE amounts remain (paragraph 5.4)

The Contractor shall include the NTE status within their Monthly Inspection Reports (i.e.

reports on NTE amounts that are equal to or less than 20% monthly)

90% of the 20% or less NTE standard is reported monthly to the Contracting Officer and Program Manager

Monthly reports, periodic and/or random, observations, review of contractor pay estimates

Contractual remedies (see paragraph 37)

Parts, supplies and services provided by the Contractor for the

Contractor shall provide the KO monthly reports that show that the

90% of all invoices are timely and accurate.

Monthly reports, periodic and/or random, observations, Contractual remedies (see paragraph 37) equipment maintained have been properly paid (paragraph 6) invoices paid for parts, supplies and services are on-time.

review of contractor pay estimates

Customer or client surveys indicate overall satisfactory performance or better by the contractor (parag 36.2)

Contractor is required to at least attain an overall “Satisfactory” rating on all Customer or Client surveys

Overall Satisfactory or better rating monthly

Monthly reports, periodic and/or random, observations, customer surveys or client surveys complaints

Contractual

37. FAILURE TO PERFORM

The Contractor may receive poor performance or even termination based on failure to perform.

The following criteria apply for determining appropriate action:

1. Notifications. Consistent with FAR Part 49, the Contracting Officer shall notify the service provider of failure to meet standards through QA monitoring forms, cure notices, or show cause notices and shall inform the service provider manager or designated alternate of such notices.

2. Deductions. The Government has the right to deduct/withhold payment for a determined amount for failure to meet performance standards.

3. Termination. If the Contracting Officer determines that the Contractor has failed to perform to the extent that a termination for default is justified, the Contracting Officer shall issue a notice of termination, consistent with FAR Part 49.

Required Service Performance Standards

Acceptable Quality Levels

Method Of Surveillance

Impact on Contractor Performance

The contractor shall conduct bi-weekly inspections of the equipment and materials listed in Paragraph 1

Contractor shall conduct bi-weekly inspections on-time and on schedule

95% of all bi-weekly inspections are completed on-time and on schedule

Monthly reports, periodic and/or random, observations, customer surveys or user complaints

Contractual remedies (see paragraph 37)

The contractor shall submit the Monthly Inspection Report within five calendar days of the first day of

Contractor shall submit the Monthly Inspection Report within five calendar

90% of the Monthly Inspection Reports are submitted on time.

Monthly reports, periodic and/or random, observations, customer surveys or user complaints

Contractual

(paragraph 35.b Table)) days of the first day of each month

Contractor shall promptly respond to urgent calls (paragraph 5.6)

Contractor shall respond within 24 hours of all urgent calls from the Host Nation or the local Corps of Engineers’ Contracting Officer’s Representative.

100% of all urgent calls are responded to 2thin 24 hours unless base access is denied.

Monthly reports, periodic and/or random, observations, customer surveys or user complaints

Contractual remedies (see paragraph 37)

The Contractor shall notify the Contracting Officer and Program Manager whenever 20% or less of the NTE amounts remain (paragraph 5.4)

The Contractor shall include the NTE status within their Monthly Inspection Reports (i.e.

reports on NTE amounts that are equal to or less thena205 monthly)

90% of the 20% or less NTE standard is reported monthly to the Contracting Officer and Program Manager

Monthly reports, periodic and/or random, observations, review of contractor pay estimates

Contractual remedies (see paragraph 37)

Parts, supplies and services provided by the Contractor for the equipment maintained have been properly paid (paragraph 6)

Contractor shall provide the KO monthly reports that show that the invoices paid for parts, supplies and services are on-time.

90% of all invoices are timely and accurate.

Monthly reports, periodic and/or random, observations, review of contractor pay estimates

Contractual remedies (see paragraph 37)

Customer or client surveys indicate overall satisfactory performance or better by the contractor (parag 36.2)

Contractor is required to at least attain an overall “Satisfactory” rating on all Customer or Client surveys

Overall Satisfactory or better rating monthly

Monthly reports, periodic and/or random, observations, customer surveys or client surveys complaints

Contractual