ATTCH1 10 FA701424R0021__Section L__Instructions to Offerors_FINAL_02012024.docx

ATTACHMENT 10

SECTION L

INSTRUCTIONS, CONDITIONS, AND NOTICES OR RESPONDENTS

1.0 GENERAL INSTRUCTIONS

This is a best value source selection conducted in accordance with Federal Acquisition Regulation (FAR) 15.3 as supplemented. The Government intends to award a single award Indefinite Delivery/Indefinite Quantity (IDIQ) Cost Plus Award Fee (CPAF)/ Cost Reimbursable hybrid contract .

1.1 Proposal Conformance. The Offeror's proposal must include all data and information requested by Section L and must be submitted in accordance with these instructions. The Offeror shall conform to the requirements as stated in this Request for Proposal (RFP) and in accordance with (IAW) the Performance Work Statement (PWS) for this Indefinite Delivery Indefinite Quantity (IDIQ) contract as well as the PWS for the initial Task Order (TO), and all other parts of this solicitation. If a proposal fails to conform to the instructions provided in this instruction, the Government may deem it non-responsive, and Offeror may be deemed ineligible for award.

IMPORTANT: Unsubstantiated and/or misleading claims, for even a single category, could result in the Government determining that the Offeror’s proposed self-rated score is disingenuous and/or artificially inflated, ultimately resulting in the proposal being deemed not awardable. The next highest self-rated score would then be evaluated.

1.2 Proposal Clarity. The proposal shall be clear, concise, and shall include sufficient detail for effective evaluation and validation of stated claims. The burden of proof to substantiate the Offeror’s self-rated score rests with the Offeror. The proposal shall include bodies of evidence supporting each self-rated score. For the purpose of proposal submission, the offeror shall assume the government has no prior knowledge of the contractor’s past experience The government will base its evaluation/validation of past performance solely on the information presented in the Offeror's proposal.

The Offeror shall provide cross references with their proposal that will clearly demonstrate the connection between the submitted documents and the evaluation criteria called out in Appendix C, Cross Reference Matrix. It is the responsibility of, and incumbent upon, the Offeror to accurately reference the specific location (e.g., page number and/or paragraph number) of substantiating data in each work sample within the Offeror Cross Reference Matrix “Reference” column to enable Government validation of the Offeror’s self-rated score. Failure to accurately reference the specific location may result in the Government’s inability to validate the proposed self-rated score, resulting in a downward adjustment. In addition, the Offeror must:

· Demonstrate traceability between the Self-Rated Scoring Matrix and evidence being proposed so that the Government can make a clear connection.

· Provide documented evidence that clearly supports the evaluation criteria subfactor - if the Government cannot conclusively align the evidence to support the requirement, it may result in decremented points, and;

· Ensure that the proposed evidence guides the Government to a validated conclusion – if the evidence is unclear and the Government cannot make the connection, points will be decremented.

Offeror shall not submit elaborate brochures or documentation, binding, detailed artwork, or other embellishments. The Government will NOT accept discretely generated documentation for the sole purpose of point validation. Discretely generated documentation is defined as documentation that is newly generated for the purpose of responding to this solicitation and was in no way a product of the work sample.

Evidence proposed must be submitted in the original format as it was originally delivered; however, Offeror may highlight sections of the evidence document without inserting text notes. Highlighting must not adversely impact the legibility of the document. Offerors should explain how the work sample artifacts substantiate the self-rated score in the cover sheet for each evaluation criterion subfactor/work sample package.

Names or any information that have been manually inserted into substantiating artifacts and were not part of the original document will not be used to validate performance.

1.3 RFP Discrepancies/Ambiguities. If an Offeror believes that any portion of this solicitation contains a perceived error, omission, or is otherwise unclear, the Offeror shall immediately contact the Procuring Contracting Officer (PCO) and Contract Specialist (CS) via e-mail, clearly describing the portion of the solicitation in question and the impact the discrepancy or ambiguity has on the Offeror’s ability to prepare their proposal.

1.4 Point of Contact. The PCO and CS are the sole Government point of contact for this acquisition. Offerors shall address any questions and concerns related to this RFP to the PCO as soon as possible, but no later than 15 February 2024, 12:00 P.M. Eastern Saving Time (EST). The subject of the email shall be “Questions – FA701424R0021 Source Selection Information – See FAR 2.101 and 3.104”. Questions shall include a reference to the specific solicitation element to which they pertain. The Government will take into consideration all questions submitted by the deadline set forth above and will answer them via posting to Sam.gov. Written requests for clarification and questions shall be sent to AFDW.PK.AFNCR-IT.Follow-On@us.af.mil.

1.5 Communications. All Exchanges of source selection information between Government and Offerors will be controlled by the PCO and CS. E-mail will be used to transmit such information to Offerors. The Government intends to send answers to questions by amendment to the solicitation and posting them to sam.gov. The Offerors must submit all communications via email to AFDW.PK.AFNCR-IT.Follow-On@us.af.mil and must include “FA701424R0021 Source Selection Information – See FAR 2.101 and 3.104” in the subject of the email.

1.6 Electronic Reference Documents. All referenced documents for this solicitation can be found on Sam.gov, the authoritative source for Government Contract Opportunities. Offerors are encouraged to subscribe for real-time email notifications when information has been posted to the website for this solicitation. Offerors may contact the PCO if they are unable to locate any of the referenced material.

1.7 Proposal Records. In accordance with FAR Subpart 4.8 (Government Contract Files), the Government will retain one copy of each Offeror’s proposal.

1.8 Debriefings. The PCO will promptly notify Offerors of any decision to exclude them from the source selection; whereupon the Offeror may request and receive a debriefing in accordance with FAR 15.505. Offerors desiring a debriefing shall make their request in accordance with the requirements of FAR 15.505 or 15.506, as applicable. Offerors are entitled to no more than one debriefing. Post-award debriefings shall follow the enhanced debriefing guidance of DFARS 215.506.

1.9 Page Format.

1.9.1 Page Limitations. Page limitations shall be treated as maximums. If exceeded, the excess pages will not be read or considered in the evaluation of the proposal and excess paper copies will be returned to the offeror as soon as practicable. Each page shall be counted except the following: Blank pages, title pages, cover pages, table of contents, tab indexing, glossaries, list of tables and figures, and subcontractor consent letter(s).

1.9.2 Page Size and Format

1.9.2.1. General Page Instructions. A page is defined as each face of a sheet of paper containing information. When both sides of a sheet display printed material, it shall be counted as two pages. Page size shall be 8½ x 11 inches. Pages shall be single-spaced and typed, except for charts or other graphics and the reproduced sections of the solicitation document. The font shall be Times New Roman and no less than 12 points in size. Use at least 1-inch margins on the top and bottom and 3/4-inch-wide margin. Pages shall be numbered sequentially by volume. These page size and format restrictions shall apply to responses to Ens if clarifications are determined necessary.

1.9.2.2 Table and Chart Instructions. Legible tables, charts, graphs, and figures may be used to depict organizations, systems and layout, implementation schedules, plans, etc. When text is included within charts or other graphics, it may be no smaller than 8 points in size, but must be clearly legible without magnification, as determined solely by the PCO. The size of these displays shall not exceed the page size as defined above. Fold out pages are accepted for Volume IV – Cost Proposal.

1.9.2.3 Submission Format. The Offeror shall submit each volume in electronic format. The proposal shall be submitted in a format readable by Adobe PDF and MS Office Suite (i.e., Excel, Power Point, Word, etc.), as applicable. Offerors shall use separate electronic files for each proposal section listed in Table 1 to permit rapid location of all portions of the proposal. Exhibits, annexes, and attachments which are provided in support of a section shall be included in the electronic file for that section. Offerors shall provide each work sample as a single separate electronic file. If files are compressed, the necessary decompression program shall be included.

1.9.3 Proposal Markings. Proposals shall be marked in accordance with FAR 52.215-1(e), Restriction on Disclosure and Use of Data, and FAR 3.104-4, Disclosure, Protection, and Marking of Contractor Bid or Proposal Information and Source Selection Information. Offerors shall not include proprietary markings on attachments and documents that will become a part of the contract (e.g., Volume IV documents).

1.9.4 Cross-Referencing. Each proposal volumes shall be written on a stand-alone basis so that its contents may be evaluated without cross referencing to another volume. Information required for proposal evaluation which is not found in its designated volume will be assumed to have been omitted from the proposal.

1.9.5 Table of Contents. Each volume shall contain a detailed table of contents to delineate the subparagraphs within that volume. Tables of contents do not count against the page limitations for their respective volumes.

1.9.6 Glossary of Abbreviations and Acronyms. Each volume shall contain a glossary of all abbreviations and acronyms used, with an explanation for each. Glossaries do not count against the page limitations for their respective volumes.

1.10 Teaming Arrangements. Offerors submitting a proposal as the prime Offeror in response to this solicitation are permitted to submit a separate proposal under which they would be a Subcontractor, or team member to another prime. Subcontractors are permitted to support multiple primes.

1.11 Ordering Procedures. The Government intends to issue a single-award indefinite-delivery-indefinite-quantity contract. The Government intends to award one task order at the time off the IDIQ award. The initial task order (ITO) will fulfill the minimum order requirement and constitute a comprehensive IDIQ-level phase-in with site surveys, a phase-in plan, and other program-level activities. Future ordering against AFNCR-IT will be conducted in accordance with the Ordering Procedures outlined in Attachment 9 Ordering Procedures, which will be incorporated into the base contract.

1.12 Bidders’ Library/Bidders’ Question & Answer (Q&A) Period The Government will have a Bidders’ Library which potential Offerors may access in order to obtain a better understanding of the technical work required. The Government is also planning a site visit for the purposes of a walk through and overview of the National Military Command Center (NMCC). Offerors may submit no more than two (2) cleared personnel to attend the walkthrough.

Questions about this solicitation must be submitted to the AFNCR ITS Contracting Team at AFDW.PK.AFNCR-IT.Follow-On@us.af.mil by 12:00 P.M. ET, 15 February 2024. The subject of the email shall be “Questions – FA701424R0021 Source Selection Information – See FAR 2.101 and 3.104”.

The Bidders’ Library will be available from 05 February 2024 to 15 February 2024, Monday through Friday from 0800 – 1600 hrs.

The Bidders’ Library will be held in the Jones Building on Joint Base Andrews, MD 20762.

Offerors should contact the AFNCR ITS Contracting Team at AFDW.PK.AFNCR-IT.Follow-On@us.af.mil to arrange access to the Bidders’ Library location. NMCC related documents will only be accessible in the Bidders’ Library and copies will not be provided. Access to the NMCC documents is limited to two personnel at a time per offeror. Electronic devices will not be allowed in the Bidders’ Library, but offerors are allowed to take written notes.

The NMCC overview is expected to be held 08 February 2023. This will be held at the Pentagon, Arlington, VA.

Offerors are limited to two personnel for the NMCC overview. Personnel must have Secret clearance and be a U.S. citizen to attend. For access, each attendee’s name and social security number must be sent securely with a protection notice to the AFNCR ITS Contracting Team at AFDW.PK.AFNCR-IT.Follow-On@us.af.mil. The subject of the request email shall be “NMCC Request – FA701424R0021 Source Selection Information – See FAR 2.101 and 3.104”. This information is required even if these personnel already have Pentagon access; this information is required for NMCC access. Additionally, CACs are not accepted for NMCC access. Attendees must bring their driver’s license or U.S. passport.

1.13 Appendices to Section L. The following documents are appended to Section L of this solicitation:

A. Work Sample Cover Sheet B. Self-Rated Scoring Matrix C. Cross Reference Matrix D. Team Structure Format E. Past Performance Information Sheet F. Past Performance Questionnaire G. PPQ Cover Letter H. Sample Subcontract or Team Member Consent Letter

2.0 PROPOSAL INSTRUCTIONS

2.1 The proposal shall be accompanied by a cover letter prepared on the company’s letterhead stationery. The cover letter shall identify all enclosures being transmitted and shall be used only to transmit the proposal and shall include no other information with the exception of acknowledging amendments as an attachment. Only proposals submitted in accordance with these instructions will be accepted. This cover letter is not included in the page count.

2.2. Proposal Due Date: The proposal due date and time for this solicitation is 04 March 2024 at 12:00 P.M. (EST). Proposals received after 04 March 2024 at 12:00pm will be considered late and will not be considered in the evaluation/validation process. Proposal submission for this solicitation will be electronic via email to AFDW.PK.AFNCR-IT.Follow-On@us.af.mil. The transmittal of large files (proposal documents) may also be submitted via DODSAFE.

2.3 Proposal Organization. The Offeror shall prepare the proposal as set forth in the Table 1, Proposal Organization. The volume folders and section files shall be as defined in this table, all of which shall be within the required page limits specified in the table on the following page.

2.4 Amendments to Solicitation. If this RFP is amended, all terms and conditions that are not amended remain unchanged. Offerors shall acknowledge receipt of any amendment to this request by the day and time specified in the amendment(s).

2.5 Executive Summary

2.5.1 Offeror Company Information/Cover Letter. The Offeror shall provide a cover letter with all the following company information: Name, Address, CAGE Code, DUNS#, Unique Entity Identifier, Taxpayer Identification Number (TIN), System for Award Management (SAM.gov) registration date, proposal validity statements, Contracting and Technical Point of Contacts (POCs) (name, email address and phone number). The proposal validity statement shall be valid through 180 calendar days from the proposal due date. The offeror shall be registered in the SAM.gov at the time of proposal submission, through contract award and for the duration of the acquisition. If the Offeror’s SAM.gov registration expires prior to the proposal validity date, the Offeror shall assert its intent to renew the registration in the Executive Summary.

2.5.2 Financial/Other Resources. In accordance with FAR 9.104-1(a), the Offeror shall provide a written statement explaining the Offeror’s ability to obtain required resources to perform the contract requirements. The Offeror shall also provide evidence to support the explanation. Evidence may include official letter(s) from (a) financial institution(s) demonstrating that the Offeror has the financial resources required to cover all financial commitment. In accordance with FAR 9.104-1(e), the Offeror shall provide an explanation of the Offeror’s organizational controls and measures. At a minimum, the Offeror shall address their accounting controls, operational controls, quality assurance measures, and safety program. The Offeror shall also provide evidence to support the explanation. Evidence may include a list of organizational policies or Standard Operating Procedures (SOPs) which demonstrates the organizational controls and measures of the Offeror. If a list is provided, the Offeror shall include the title of each policy or SOP, the date of each document, and a brief description of each document. The Offeror shall also define which element of FAR 9.104-1(e) the policy or SOP applies to.

2.5.3 Organizational Conflict of Interest. Offerors shall submit an assessment of potential or actual Organizational Conflict of Interest (OCI) issues, if any, as related to this contract vehicle and future work. Initial notification shall be made to the PCO and CS as soon as they become known and no later than 5 days prior to proposal due date (4 March 2024). OCI issues include, but may not be limited to, the inability to render impartial assistance or advice to the Government, the inability to objectively perform contract work, or the unfair competitive advantage created by current or previous contractual efforts with the Government. If an actual or potential OCI exists, the Offeror shall submit a mitigation plan with the proposal. The Contracting Officer will review the submitted mitigation plan and make a determination as to whether the plan adequately resolves the issues and provides adequate protection to both the Offeror and the Government. Submission of mitigation plans are only required if the Offeror is aware of potential or actual OCI issues related to this procurement. If the Offeror believes no potential or actual OCI issues exist, this shall be so stated.

3.0 PROPOSAL VOLUMES. The following details the specific instructions for each volume. To the greatest extent possible, each volume shall be written as a standalone document so that it may be evaluated with minimal cross references to other volumes of the proposal. Failure to include proposal information in the correct designated volume may result in the Government not considering the information in the evaluation.

3.1 VOLUME I – Factor 1 - SMALL BUSINESS PARTICIPATION PLAN

3.1.1 Offerors shall provide a Small Business Participation Plan (SBPP) utilizing table M-1 and in conformance with Section M 3.2.1.1 of this RFP with their proposal.

General: The SBPP is required from all offerors, including small businesses and companies with Master, Individual, commercial subcontracting plans and/or comprehensive subcontracting plans. Offerors are advised that the SBPP is not the same as the Small Business Subcontracting Plan, which is required by FAR 52.219-9 to be submitted and approved prior to contract award. Large business offerors shall not utilize the Small Business Subcontracting Plan in the place of the SBPP.

The Small Business Participation Submission shall address each of the following elements in the proposed performance of this resultant contract:

The extent of participation of proposed Small Businesses (SB), including the company names with CAGE codes the offeror plans to use in the performance of this resultant contract; and, The description of the subcontracted work these proposed firms are to perform; and, The associated goals expressed in terms of percentages of the total planned contracted dollars. Additionally, if the offeror/joint venture member/critical subcontractor is a small business concern, it should include the work it will be performing when calculating the Small Business Participation Submission information.

Small Business Utilization: Offeror shall provide a plan detailing their approach to meeting the Government’s Small Business Participation Objective of 35% of the total planned contracted dollars.

3.2 VOLUME II – Factor 2 - PAST EXPERIENCE

3.2.1 VOLUME IIA Subfactor 1 - Technical Experience

3.2.1.1 Work Samples

The Offeror shall submit a maximum of 5 (five) work samples (contracts/orders) which demonstrate their past technical experience in the required elements, and which comply with the work sample qualifications established in L-3.2.1.2 below. Future performance periods on an existing contract do not demonstrate technical experience and shall not be utilized as work samples, nor be factored into the total point value of a submitted sample. When referring to work samples, the terms “contract” and “task/delivery order” are interchangeable, with “contract” often been used as the all-encompassing term. IDIQ contracts, or other contract vehicles for future work not yet performed, are not acceptable proof of past experience, and shall not be provided as work samples. All task orders written against a single IDIQ will be counted as a single Work Sample. When providing documentation for this Work Sample include the contract cover pages (SF33, SF1449, etc.) for both the IDIQ contracts and all relevant subsequent task orders.

The work samples shall consist of (1) official contract documentation (including, but not limited to, Performance Work Statements, Statements of Work, Contract Data Requirement Lists [CDRLs], Government Furnished Property Lists, Subcontracts, and Invoices); (2) company generated documentation when accompanied by a Statement of Fact signed by the cognizant Government contracting officer or COR to confirm missing information, should contractual documents not carry all of the information necessary to substantiate the Offeror's scores; and/or (3) records from a DCAA-compliant accounting system when accompanied by a Letter of Attestation signed by the individual who has the authority to sign for and legally bind the Offeror. For each work sample, the Offeror shall also include the Government signed cover page associated with the contract or order. Work samples shall include sufficient information to substantiate each claim. If a work sample substantiates multiple elements each element must be identified within the work sample.

Work samples shall be provided in their original format. Offerors shall assign each work sample an identifier (e.g., WS1-WS5). All pages of all work samples shall be numbered. In addition, the original pagination of each document shall be retained. If the original documentation within a work sample is not numbered, Offerors shall add page numbers. Font, text size, and margin requirements established in sections 1.9 do not apply to work sample submissions. Work samples shall be in English. If more than one document is provided as part of a work sample, the documents shall be combined as one file and numbered accordingly. Offerors shall include all documentation for a given work sample in a single PDF file and add to each page a unique WS identifier and page number in the margin. While this consolidation and notation may result in some confusion (such as multiple pages identified as "page 1" if the citation includes page 1 of an SF33, page 1 of the PWS, etc.), the result combined with notations in the Cross Reference Matrix will ensure that Government evaluators can find all documentation quickly and efficiently.

All correspondence in conjunction with this solicitation should be directed to the Government Contracting Team at AFDW.PK.AFNCR-IT.Follow-On@us.af.mil.

3.2.1.2 Work Sample Cover Sheet

Offerors shall complete a cover sheet for each work sample submitted (see Appendix A to Section L Work Sample Cover Sheet). Offerors shall follow the instructions provided within the appendix and remove the instruction sheet (page 3 of 3) prior to submission of their proposal. Each work sample shall provide at least two (2) Work Sample Points of Contact (POC). The Government may contact the POCs provided. The Government reserves the right to contact additional POCs if necessary.

Scoring categories are not mutually exclusive. Where work samples include performance in multiple locations, Offerors may score relevant personnel by location as applicable (for example, to support scoring of FTEs under 3.2.2.2 and 3.2.2.3).

3.2.1.3 Work Sample Qualifications.

Work samples shall meet these minimum qualifications:

1. Shall be an IT Services Contract with either the U.S. Department of Defense (DoD), or Non-DoD, to include both Federal and private sector, unless otherwise specified in Sections 3.2.2.1 – 3.2.2.15.

1. Shall be a services contract, defined as a contract whose primary purpose was/is to render services in support of DoD or Non-DoD operations with a total contract value in excess of $5M with ongoing performance or completion within five (5) years of initial RFP issuance.

1. Shall fall into one of the following categories:

2. Category 1: Prime Offeror work samples. In order to be used, the Offeror shall have acted as the Prime or as a Major Subcontractor, which may include work performed as part of a joint venture. IAW DFARS 209.571-1 “Major subcontractor” means a subcontractor that is awarded a subcontract that equals or exceeds—(i) Both the certified cost or pricing data threshold and 10 percent of the value of the contract under which the subcontract is awarded; or (ii) $55 million. If a company establishes a joint venture for this contract, work of both prime companies may be utilized. Primes may also include subsidiaries or legal entities which fall under the parent corporation. In order to use a subsidiary or legal entity as a prime work sample, (1) the acquisition of the subsidiary or legal entity shall have been finalized as of the date of initial RFP issuance, and (2) objective evidence shall be included in the work sample to demonstrate that they are now a legal entity of the corporation. If these criteria are met, subsidiary or legal entity work samples will be considered prime work samples even if the work occurred prior to the company being acquired.

2. Category 2: Subcontractor work samples. In order to be used, the Subcontractor shall:

1. Be identified as a Subcontractor on the Team Structure Format required by section 3.1.4.

1. Have acted as the Prime or Subcontractor on the contract or order submitted.

1. Provide a signed Teaming Agreement as required by section 3.1.4, below.

1. Shall include at least six months of performance which shall have been within the last five years, as of the date of initial RFP issuance. For samples where all periods of performance (POP) do not meet this qualification (such as Base Year POP outside the five-year limitation and an Option Year POP within), only the POP which meet these criteria shall be utilized for scoring purposes.

1. For purposes of this solicitation, where applicable a Full Time Equivalent (FTE) or 1 Man Year (MY) is defined as 1,920 work hours performed on an annual basis. For scoring purposes, an FTE can represent less-than-full-time work hours performed by multiple personnel totaling 1,920 hours, or conversely, multiple FTEs can be documented via single personnel working in excess of 1,920 hours. Fractional FTEs may be counted towards scoring totals but shall be rounded down to the nearest whole number (for example, if an Offeror documents 2.6 FTEs from Work Sample #1 and 3.7 FTEs from Work Sample #2, the total documented score is only 6 FTEs, not 6.3 FTEs). For objectives for MYs, the Offeror shall utilize FTE counts on an annual basis – for example, an offeror may "double" or "triple" count an employee occupying a position for 2 or 3 performance years, respectively. The Offeror shall not include FTEs for future work yet to be performed – such as future performance in an active option year or future option years on a work sample. Future work is defined as work occurring after the date of initial RFP issuance.

1. Work samples that do not satisfy these minimum requirements will not be further evaluated by the Government to validate their associated self-rated score.

3.2.2 Self-Rated Scoring Matrix.

The Offeror shall complete the Appendix B to Section L Self-Scoring Matrix. Self-rated scores shall be verifiable using the work samples provided.

The Offeror shall complete the “Offeror Response” column on the Self-Scoring Matrix. The Offeror shall populate the matrix with the requisite Man Year, FTE, Contract quantity, or other requested information and not the corresponding score. The Offeror’s Weighted Score will be auto calculated based on these inputs. Unless stated otherwise, the Offeror shall not change, adjust, or manipulate any other cells within the matrix. The Offeror shall accurately rate itself using the scoring instructions for each element described in 3.2.2.1 – 3.2.2.26.

The burden of proof to substantiate the Offeror’s self-rated score rests with the Offeror. The proposal shall include evidence to support each proposed self-rated score.

3.2.2.1 Capability Maturity Model Integration (CMMI) and International Organization for Standardization (ISO) certification DEFINITION: Based on the current level CMMI and ISO certification(s) attained, the Offeror shall rate itself based on the total number and types of certifications they’ve achieved by selecting the option that best represents those certifications.

Proof of certifications does not count as a work sample.

CATEGORY RESTRICTIONS: Category 1 only.

SCORING: In order to receive the maximum points, the Offeror shall demonstrate that they have received both CMMI Services Level 3 AND ISO 27001 certifications. Other valid combinations eligible for points are:

1. CMMI Service Level 3 (only)

1. CMMI Development Level 3 AND ISO 20000 AND ISO 27001

1. CMMI Development Level 3 AND ISO 20000 OR ISO 27001

1. CMMI Development Level 3 OR ISO 20000 OR ISO 27001, or equivalent industry based corporate certification.

3.2.2.2 Number of IT service contracts providing IT support with 450 or more FTEs.

DEFINITION: Based only on the work samples submitted, the Offeror shall rate itself based on the sum of the number of contracts with 450 or more FTEs providing IT support consistent with Attachment 4 – Labor Category Descriptions, all series.

CATEGORY RESTRICTIONS: Only Category 1 contracts are authorized.

SCORING: In order to receive the maximum points, the Offer’s work samples shall demonstrate 5 or more contracts with 450 or more FTEs.

3.2.2.3 Corporate Experience operating Global Command Centers.

DEFINITION: Based only on the work samples submitted, the Offeror shall rate itself based on the total number of contracts where the contractor operated a Global Command Center or equivalent (can be private or public sector entity) as described in the PWS within 5 years of initial RFP issuance.

CATEGORY RESTRICTIONS: Only Category 1 contracts are authorized.

SCORING: In order to receive the maximum points, the Offer’s work samples shall demonstrate 5 or more contracts operating a Global Command Center.

PWS Reference: NMCC (Section 2.6)

3.2.2.4 Number of MYs of technical personnel in Specialist Series positions providing Communications Security (COMSEC) support and familiar with 2-person integrity (TPI).

DEFINITION: Based only on the work samples submitted, the Offeror shall rate itself based on the sum of the number of MYs of labor performed consistent with the Specialist Series, in Attachment 4 – Labor Category Descriptions 10.1 Communications Security (COMSEC) Responsible Officer (CRO)/Secure Voice Responsible Officer (SVRO) or equivalent. Additionally, work sample must demonstrate the understanding of, and compliance with, TPI requirements.

CATEGORY RESTRICTIONS: None SCORING: In order to receive the maximum points, the Offeror’s work samples shall demonstrate greater than 15 MYs of labor performed fulfilling COMSEC, CRO, and/or SVRO (or equivalent) functions. Multiple years on a single contract as well as multiple work samples with overlapping timeframes and FTE counts >20 may be counted and aggregated. Work samples that do not demonstrate TPI do not count.

PWS Reference: NMCC (multiple) (Section 2.6)

3.2.2.5 Number of IT service contracts maintaining mission critical systems at a rate of 99.99% or higher availability.

DEFINITION: Based only on the work samples submitted, the Offeror shall rate itself based on sum of the number of contracts where the contractor maintained multiple mission critical systems (e.g., Nuclear Command, Control, and Communications (NC3) or equivalent) at a service availability rate in excess of 99.99%.

CATEGORY RESTRICTIONS: NoneSCORING: In order to receive the maximum points, the Offeror’s work samples shall identify more than 5 unique contracts supporting mission-critical systems at the specified availability rate. Multiple year contracts only count as a single contract.

PWS Reference: NMCC SFCs (Section 2.6.1)

3.2.2.6 Number of personnel providing Graduated Levels of support in a 24/7/365 operational environment.

DEFINITION: Based only on the work samples submitted, the Offeror shall rate itself based on the sum of the number of FTEs of personnel with labor categories characterized as Cyber Operations Series in Attachment 4 – Labor Category Descriptions within five (5) years of initial RFP issuance. Offerors shall review Attachment 4 – Labor Category Descriptions, Section 7.0 for a list of typical labor categories.

CATEGORY RESTRICTIONS: NoneSCORING: In order to receive the maximum points, the Offeror’s work samples shall demonstrate greater than 20 concurrent personnel in Computer Operations Series positions. Multiple work samples from a single category with overlapping timeframes may be counted and aggregated; however, cannot be aggregated between Category 1 & 2 contracts.

PWS Reference: NMCC Customer Service Level/Incident Management (Section 2.6.2)

3.2.2.7 Number of FTEs of technical personnel in Specialist Series positions supporting the Defense Red Switched Network (DRSN) DEFINITION: Based only on the work samples submitted, the Offeror shall rate itself based on the sum of the number of FTEs of personnel with labor categories characterized as Specialist Series, Defense Red Switch Network (DRSN) Network Analyst in Attachment 4 – Labor Category Descriptions within five (5) years of initial RFP issuance. Offerors shall review Attachment 4 – Labor Category Descriptions, Section 10.1 for a description of typical labor categories.

CATEGORY RESTRICTIONS: Category 1 only.

SCORING: In order to receive the maximum points, the Offeror’s work samples shall demonstrate 25 or more concurrent personnel in DRSN Network Analyst (or equivalent) positions. If using equivalents, burden-of-proof of equivalency is on the Offeror and must be included in the work sample.

PWS Reference: NMCC DRSN Support (Section 2.6.8)

3.2.2.8 Number of FTEs of technical personnel in Specialist Series positions providing Multimedia services.

DEFINITION: Based only on the work samples submitted, the Offeror shall rate itself based on the sum of the number of FTEs of personnel with labor categories characterized as Specialist Series in Attachment 4 – Labor Category Descriptions providing Audio/Visual (including Broadcast Television and post-production) and Multimedia services within five (5) years of initial RFP issuance. Offerors shall review Attachment 4 – Labor Category Descriptions, Section 10.0 for a list of typical labor categories.

CATEGORY RESTRICTIONS: NoneSCORING: In order to receive the maximum points, the Offeror’s work samples shall demonstrate greater than 20 personnel in Specialist Series positions. Multiple work samples may be aggregated.

PWS Reference: NMCC Multimedia Services (Section 2.6.10)

3.2.2.9 Number of FTE of technical personnel in Project Management Series positions providing IT Project Management services.

DEFINITION: Based only on the work samples submitted, the Offeror shall rate itself based on the sum of the number of FTEs of personnel with labor categories characterized as Project Management Series in Attachment 4 – Labor Category Descriptions within five (5) years of initial RFP issuance. Offerors shall review Attachment 4 – Labor Category Descriptions, Section 2.0 for a list of typical labor categories.

CATEGORY RESTRICTIONS: NoneSCORING: In order to receive the maximum points, the Offeror’s work samples shall demonstrate greater than 20 personnel in Project Management Series positions. Multiple work samples may be aggregated.

PWS Reference: NMCC Systems Program/Project Management (Section 2.6.12)

3.2.2.10 Number of FTEs of technical personnel in Network Series positions supporting patch and test tasks of network and voice systems infrastructure in a High-Altitude Electromagnetic Pulse (HEMP) facility.

DEFINITION: Based only on the work samples submitted, the Offeror shall rate itself based on the sum of the number of FTEs of personnel, independent of other objectives, with labor categories characterized as Network Series in Attachment 4 – Labor Category Descriptions performing patch and test tasks within five (5) years of initial RFP issuance. Offerors shall review Attachment 4 – Labor Category Descriptions, Section 8.0 for a list of typical labor categories.

CATEGORY RESTRICTIONS: NoneSCORING: In order to receive the maximum points, the Offeror’s work samples shall demonstrate greater than 16 personnel in Network Series positions. Multiple work samples may be aggregated.

PWS Reference: NMCC High-Altitude Electromagnetic Pulse (HEMP) Communications Control Center (HEMP-CCC) (Section 2.6.7)

3.2.2.11 Number of FTE of IT personnel currently in possession of a TS/SCI.

DEFINITION: Based only on the work samples submitted, the Offeror shall rate itself based on the sum of the number of FTEs of personnel currently in the possession of a TS/SCI.

CATEGORY RESTRICTIONS: Category 1 only.

SCORING: In order to receive the maximum points, the Offeror’s work samples shall demonstrate 150 or more IT personnel currently in possession of a TS/SCI clearance.

PWS Reference: Security Clearances by Site (Appendix 7)

3.2.2.12 Number of IT services contracts supporting Graduated Levels of support over multiple geographically separated operating sites during contingencies (e.g., weather events, national emergencies) and special events (e.g., State of the Union Address, State Funeral, Inaugurations).

DEFINITION: Based only on the work samples submitted, the Offeror shall rate itself based on sum of the number of contracts where the contractor provided graduated levels of support to a diverse and potentially dispersed customer base during contingencies and/or at an alternate site.

CATEGORY RESTRICTIONS: NoneSCORING: In order to receive the maximum points, the Offer’s work samples shall demonstrate 5 or more contracts provide IT support during contingencies.

PWS Reference: Mission Essential Services (Section 2.5.19); Enterprise Communications Focal Point (CFP) (Section 2.5.2.3)

3.2.2.13 Number of IT Service contracts (other than L-3.1.2.5) maintaining mission and business systems at a rate of 99% or higher availability.

DEFINITION: Based only on the work samples submitted, the Offeror shall rate itself based on sum of the number of contracts where the contractor maintained multiple mission and business systems at a service availability rate of 99% or more.

CATEGORY RESTRICTIONS: NoneSCORING: In order to receive the maximum points, the Offer’s work samples shall demonstrate 5 or more contracts maintaining systems at referenced availability rate. Work samples for L-3.1.2.4 may be included.

PWS Reference: Mission Essential Services (Section 2.5.19)

3.2.2.14 Number of IT service contracts operating a Regional Command Center or equivalent.

DEFINITION: Based only on the work samples submitted, the Offeror shall rate itself based on the sum of the number of contracts where the contractor operated a Regional Command Center or equivalent.

CATEGORY RESTRICTIONS: NoneSCORING: In order to receive the maximum points, the Offer’s work samples shall demonstrate 5 or more contracts operating a Regional Command Center.

PWS Reference: Mission Essential Services (Section 2.5.19)

3.2.2.15 Number of FTEs of technical personnel in Network Series positions supporting complex Local Area Network (LAN), Metropolitan Area Network (MAN), and Wide Area Network (WAN) operations over a geographically separated area.

DEFINITION: Based only on the work samples submitted, the Offeror shall rate itself based on the sum of the number of FTEs of personnel, with labor categories characterized as Network Series in Attachment 4 – Labor Category Descriptions in direct support of LAN, MAN, WAN operations within five (5) years of initial RFP issuance. Offerors shall review Attachment 4 – Labor Category Descriptions, Section 8.0 for a list of typical labor categories.

CATEGORY RESTRICTIONS: NoneSCORING: In order to receive the maximum points, the Offeror’s work samples shall demonstrate greater than 55 personnel in Network Series positions in direct support of LAN, MAN, WAN operations. Multiple work samples may be aggregated.

PWS Reference: Mission Essential Services (Section 2.5.19); Network Management (Section 2.5.21)

3.2.2.16 Number of documented instances where Contingency Planning were implemented, including reconstitution of critical services to ensure Continuity of Operations/Continuity of Government (COOP/COOG).

DEFINITION: Based only on the work samples submitted, the Offeror shall rate itself based on the sum of the number of instances where they demonstrably and successfully performed COOP/COOG operations as part of a contingency, either real world or exercise, in-place or at an alternate site.

CATEGORY RESTRICTIONS: NoneSCORING: In order to receive the maximum points, the Offeror’s work samples shall demonstrate a minimum of 15 instances where they participated in a contingency (or similar) event. Events on multiple work samples may be aggregated.

PWS Reference: Mission Essential Services (Section 2.5.19)

3.2.2.17 Number of FTEs of technical personnel in Network Series positions maintaining DoDIN and commercial network and voice systems infrastructure in a Tech Control (or equivalent) facility.

DEFINITION: Based only on the work samples submitted, the Offeror shall rate itself based on the sum of the number of FTEs of personnel, independent of other objectives, with labor categories characterized as Network Series in Attachment 4 – Labor Category Descriptions maintaining DoDIN and commercial network and voice systems infrastructure within five (5) years of initial RFP issuance. Offerors shall review Attachment 4 – Labor Category Descriptions, Section 8.0 for a list of typical labor categories.

CATEGORY RESTRICTIONS: NoneSCORING: In order to receive the maximum points, the Offeror’s work samples shall demonstrate greater than 15 personnel in Network Series positions. Multiple work samples may be aggregated; however, cannot be duplicated for other objectives.

PWS Reference: Mission Essential Services (Section 2.5.19); Network Management (Section 2.5.21)

3.2.2.18 Number of FTEs of technical personnel in Voice Services Series positions providing Secure and Non-Secure Voice Services.

DEFINITION: Based only on the work samples submitted, the Offeror shall rate itself based on the sum of the number of FTEs of personnel, with labor categories characterized as Voice Services Series in Attachment 4 – Labor Category Descriptions performing within five (5) years of initial RFP issuance. Offerors shall review Attachment 4 – Labor Category Descriptions, Section 9.0 for a list of typical labor categories.

CATEGORY RESTRICTIONS: NoneSCORING: In order to receive the maximum points, the Offeror’s work samples shall demonstrate greater than 20 personnel in Voice Services Series positions. Multiple work samples may be aggregated.

PWS Reference: Mission Essential Services (Section 2.5.19); Voice/Telephone Services (Sections 2.4.1.6, 2.41.12.1, and 2.4.1.12.2)

3.2.2.19 Number of IT services contracts supporting Risk Management Framework (RMF) based Cybersecurity processes.

DEFINITION: Based only on the work samples submitted, the Offeror shall rate itself based on the total number of contracts where the contractor performed taskings in support of an RMF based Cybersecurity program as described in the PWS within 3 years of initial RFP issuance.

CATEGORY RESTRICTIONS: NoneSCORING: In order to receive the maximum points, the Offeror’s work samples shall identify more than 5 contracts supporting RMF base Cybersecurity. Multiple year contracts only count as a single contract.

PWS Reference: Policy, Programs, and Compliance (Section 2.4.1)

3.2.2.20 Number of FTEs of technical personnel in Cybersecurity Series positions providing Vulnerability Management and RMF based Assessment and Authorization support for Operational and Business systems.

DEFINITION: Based only on the work samples submitted, the Offeror shall rate itself based on the sum of the number of FTEs of technical personnel, with labor categories characterized as Cybersecurity Series in Attachment 4 – Labor Category Descriptions performing within five (5) years of initial RFP issuance. Offerors shall review Attachment 4 – Labor Category Descriptions, Section 6.0 for a list of typical labor categories.

CATEGORY RESTRICTIONS: NoneSCORING: In order to receive the maximum points, the Offeror’s work samples shall demonstrate 45 or more technical personnel. Multiple work samples may be aggregated.

PWS Reference: Policy, Programs, and Compliance (Section 2.4.1), Vulnerability Management (VM) (Section 2.4.1.1)

3.2.2.21 Number of managed/maintained system Authorizations to Operate/Connect, including periodic revalidations/renewals.

DEFINITION: Based only on the work samples submitted, the Offeror shall rate itself based on the total number managed/maintained Authorization to Operate/Connect by providing sample artifacts and/or authorization documents.

CATEGORY RESTRICTIONS: NoneSCORING: In order to receive the maximum points, the Offeror’s work samples shall demonstrate 6 or more Authorizations to Operate/Connect (ATO/ATC) or similar. Multiple work samples may be aggregated.

PWS Reference: Policy, Programs, and Compliance (Section 2.4.1)

3.2.2.22 Number of MYs of technical personnel in Cybersecurity Series positions managing and reporting of enterprise vulnerability mitigation efforts in accordance with timelines provided by AF and DoD directives and orders.

DEFINITION: Based only on the work samples submitted, the Offeror shall rate itself based on the sum of the number of MYs of labor performed consistent with the Cybersecurity Series, in Attachment 4 – Labor Category Descriptions, Section 6.

CATEGORY RESTRICTIONS: NoneSCORING: In order to receive the maximum points, the Offeror’s work samples shall demonstrate greater than 20 MYs or more of labor performed. Multiple years on a single contract as well as multiple work samples with overlapping timeframes may be counted and aggregated.

PWS Reference: Vulnerability Management (VM) (Section 2.4.1.1)

3.2.2.23 Number of MYs of technical personnel in Engineering Series positions executing Project planning that includes Cybersecurity as a key engineering component.

DEFINITION: Based only on the work samples submitted, the Offeror shall rate itself based on the sum of the number of MYs of labor performed consistent with labor categories characterized as Engineering Series in Attachment 4 – Labor Category Descriptions performing within five (5) years of initial RFP issuance. Offerors shall review Attachment 4 – Labor Category Descriptions, Section 3.0 for a list of typical labor categories.

CATEGORY RESTRICTIONS: NoneSCORING: In order to receive the maximum points, the Offeror’s work samples shall demonstrate greater than 30 MYs or more of labor performed. Multiple years on a single contract as well as multiple work samples with overlapping timeframes may be counted and aggregated.

PWS Reference: Security Impact Assessment (Section 2.4.2), Systems Engineering and Installation (Section 2.2.2)

3.2.2.24 Number of MYs of technical personnel in Project Management Series positions performing Enterprise Configuration Management services.

DEFINITION: Based only on the work samples submitted, the Offeror shall rate itself based on the sum of the number of MYs of labor performed consistent with labor categories characterized as Project Management Series in Attachment 4 – Labor Category Descriptions performing within five (5) years of initial RFP issuance. Offerors shall review Attachment 4 – Labor Category Descriptions, Section 2.0 for a list of typical labor categories.

CATEGORY RESTRICTIONS: NoneSCORING: In order to receive the maximum points, the Offeror’s work samples shall demonstrate greater than 20 MYs or more of labor performed. Multiple years on a single contract as well as multiple work samples with overlapping timeframes may be counted and aggregated.

PWS Reference: Security Impact Assessment (Section 2.4.2), Enterprise Configuration Management (CM) (Section 2.2.3)

3.2.2.25 Number of IT services contracts performing DoDI 8140.01/8570.01-M Information Assurance (IA) workforce management activities (not including internal staff requirements).

DEFINITION: Based only on the work samples submitted, the Offeror shall rate itself based on the total number of contracts where the contractor performed IA workforce management activities as described in the PWS within 5 years of initial RFP issuance.

CATEGORY RESTRICTIONS: NoneSCORING: In order to receive the maximum…