RFI_Questions_and_Answers.docx

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Supplemental Nutrition and Assistance Program (SNAP) Retailer Service Center Operations
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AG-3198-S-15-0007
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RFI Questions and Answers

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Question 1: Currently the help desk requirement is off site at the contractor location, will the follow on contract maintain labor off site or will USDA locate them within a government facility?

Response: Off site.

Question 2: I notice the place of performance is in Alexandria, VA. Is this the location of the call center?

Response: The center is located in Falls Church, VA.

Questions 3: Can the contract work be performed remotely, or does the work have to be performed at the Alexandria, VA office?

Response: Center/Staff are required to be within the Metropolitan DC area.

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