RFI_Questions_and_Answers.docx
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RFI Questions and Answers
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Question 1: Currently the help desk requirement is off site at the contractor location, will the follow on contract maintain labor off site or will USDA locate them within a government facility?
Response: Off site.
Question 2: I notice the place of performance is in Alexandria, VA. Is this the location of the call center?
Response: The center is located in Falls Church, VA.
Questions 3: Can the contract work be performed remotely, or does the work have to be performed at the Alexandria, VA office?
Response: Center/Staff are required to be within the Metropolitan DC area.
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