Attachment_1_Sustainment_PWS_OWCP_Hickam.docx

PERFORMANCE WORK STATEMENT (PWS)

Command Post Console Sustainment At 735th AMS/AMCC & 613th Air Operations Center Hickam Air Base, Hawaii

1. Description of Services.

This is a requirement to provide 24/7 sustainment for the console system equipment items listed in Appendix A. Sustainment will be for the 735th AMC Command Post (Bldg. 4069), 735th AMC Alternate Command Post (Bldg. 2040 – Hanger 9), and the 613th Air Operations Center (Bldg. 1102, Room M-233). The service shall include 4-hour on-site major outage response and 24-hour minor outage response. The Government shall not exercise any supervision or control over the contract service providers performing the services. Service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

The 735th AMC Command Post (Bldg. 4069), 735th AMC Alternate Command Post (Bldg. 2040 – Hanger 9), and the 613th Air Operations Center (Bldg. 1102, Room M-233) Communications Squadron will provide no less than quarterly application & data backups of all servers. Contractor is not responsible for lost data if the server (s) application & data is not adequately maintained.

2. Tasks.

DEFINITIONS OF MAJOR/MINOR OUTAGES:

Major Outage: A Major Outage is described as loss of supervision, conference capability, ability to initiate, or loss of any call. If appropriate, the contractor shall respond remotely within two-hours upon notification of the problem and attempt to restore service, provided access is granted by the Government. If remote access is unsuccessful the Contractor shall respond on-site within four hours after determining a dispatch is required. This shall occur 24-hours per day, 7-days a week. If the failure cannot be corrected within the timeframe allotted, a work order will be generated from one of the contractor’s authorized maintenance personnel within 24-hours of on-site response. Major failures include loss or proper functionality of the console system and telephonic support functions that impact or restrict 25% of the console operational abilities.

Minor Outage: A Minor Outage is described as any normal/abnormal hardware or software fault that degrades services to less than designed performance; but which does not constitute a Major Outage. The contractor shall respond remotely within two-hours upon notification of the problem and attempt to restore service, if access is granted by the Government. If remote access attempt is unsuccessful, the Contractor shall respond on site within 36-hours of notification; 24-hours per day, 7-days a week.

2.1. Contract Management. The Contractor shall identify in writing to the Contracting Officer (CO) a primary and alternate contract manager to represent the contractor who has the authority to act on all contractual matters relating to daily operations. The name of the manager, and an alternate(s) who shall act for the Contractor when the manager is absent, shall be designated in writing to the CO at the Pre-Performance Conference. The manager or alternate(s) shall be available during normal business hours and able to respond via phone or email (as appropriate) within one business day. The contract manager and alternate(s) must be able to clearly read, write, speak and understand English.

The Contractor shall provide all personnel, equipment, tools, materials, supervision and any other necessary items and services necessary to accomplish the level of maintenance required. The primary technical services shall be performed by individuals who are trained, qualified and experienced in performing maintenance and repair of the console system equipment, crisis management, dispatch consoles, and all associated Contractor telecommunications hardware and software installed at the 735th AMC Command Post (Bldg. 4069), 735th AMC Alternate Command Post (Bldg. 2040 – Hanger 9), and the 613th Air Operations Center (Bldg. 1102, Room M-233) locations.

The communications system must be operational 24-hours per day, 7-days per week. The Contractor will provide a Single Point of Contact through the Help Desk to allow a one-stop-shop for the designated callers from users to call an open trouble-ticket when there is a minor or major outage.

2.2. Maintenance. The Contractor shall perform corrective maintenance to restore all outages. Base personnel are responsible to coordinate efforts with Contractor and the telephone carrier as well as other related providers. Contractor agrees to be available and work with other vendors to complete repairs once the equipment under this agreement is determined not to be the source of the failure. If there is an issue concerning the 735th AMC Command Post (Bldg. 4069), 735th AMC Alternate Command Post (Bldg. 2040 – Hanger 9), and the 613th Air Operations Center (Bldg. 1102, Room M-233) equipment, network, cabling, or telephone systems then base personnel are responsible for calling the Base Help Desk at 904-741-7980 to start a work order. The Contractor shall provide verbal notification to the on-site Contracting Officer Representative (COR) or a designated representative/Sponsor (may be any current communications operator/dispatcher) at the 735th AMC Command Post (Bldg. 4069), 735th AMC Alternate Command Post (Bldg. 2040 – Hanger 9), and/or the 613th Air Operations Center (Bldg. 1102, Room M-233) Communications, within two-hours after service is restored. Included in this verbal notification shall be a description of the corrective action(s) taken to restore the system to proper operation.

2.3. Trouble Report Records. The Contractor shall maintain written records of all outages and trouble reports made by the on-site COR or designated representative. These records shall include appropriate identification of the user by station line affected, time, date, nature of the trouble, type of outage (major or minor), the action taken to clear or satisfy the trouble or complaint and the date and time of trouble clearance, or other dispositions. The on-site COR will have access to records via the customer service Portal within two-hours of all outages and trouble reports made by the on-site COR or designated representative.

2.4. Record Maintenance. The Contractor shall maintain written records of all outages and trouble reports made by the 735th AMC Command Post (Bldg. 4069), 735th AMC Alternate Command Post (Bldg. 2040 – Hanger 9), and the 613th Air Operations Center (Bldg. 1102, Room M-233) COR or designated representative. These records shall identify the user, station line affected, time and date, nature of the trouble, type of outage (major or minor), the action taken to clear or satisfy the trouble or complaint, and the date and time of trouble clearance, or other dispositions. The Contractor shall maintain written records of all outages and trouble reports. The COR has primary responsibility for accessing the customer service portal to pull all reports. If unable to access the customer service portal, the government may request the contractor provide printable hard copy original records. The government will open a multiple award contract (MAC) order requesting hard copies of the service records deliverable within five days after providing the customer service portal ID and password to the contractor. The government is responsible for changing the password within 24-hours after delivery to contractor. These records shall be given to the administrator contracting officer or the designated contract officer representative.

3. Services Summary

Notification to COR regarding service calls and corrective action.

4. General Information

4.1. Place of Performance & Contacts

735 AMS/CC

735AMS.CC@us.af.mil 449-6404

735th Air Mobility Squadron Passenger Terminal 355 Mamiya Avenue (Bldg. 2028) Joint Base Pearl Harbor-Hickam, HI 96853

515 AMOW/SC

515amow.sc@us.af.mil 449-6186

515 Air Mobility Operations Wing (515 AMOW) Contact Information:

515 AMOW, 735 Air Mobility Squadron (AMS) 290 Vickers Avenue, Bldg 1050 Joint Base Pearl Harbor-Hickam, HI 96853

4.2. Period of Performance. One-year base period starting from date of award with two option years.

4.3. Hours of Operation. The contractor shall be on-call or available 24-hours a day, 7-days a week. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the Contractor shall keep in mind that stability and continuity of the workforce are essential.

4.4. Testing and Aligning. Contractor will demonstrate equipment is fully functional and is in accordance with design of system after all maintenance and/or repair is completed to the on-site COR or designated representative.

4.5. Commercial Standards and Manuals:

A. NFPA 70, National Fire Protection Association (NFPA) B. NFPA 1221, National Fire Protection Association (NFPA) C. ANSI, American National Standards Institute (ANSI) and Internet Standards Resources D. EIA-310, Racks, Panels and Associated Equipment E. ICEA S-80-576, Telecommunications Wire and Cable for Wiring of Premises F. NEMA TC 2, Electrical Polyvinyl Chloride (PVC) Tubing and Conduit G. Applicable National Emergency Number Association (NENA) Standards as determined by Base Fire Chief

4.6. Safety. The contractor shall be responsible for ensuring that all contractor employees adhere strictly to the safety precautions in the Air Force Occupational Safety and Health Standards, AFI 91-203. This Air Force Instruction can be found at:

http://static.e-publishing.af.mil/production/1/af_se/publication/afi91-203/afi91-203.pdf

4.7. Federal, State, Local, and Site-Specific Regulations. The Contractor must comply with all applicable federal, state, local, and site-specific codes, regulations, and statutes related to this performance work statement.

4.8. Security Requirements. This is a sustainment contract for existing Joint Interoperability Test Command (JITC) approved equipment under the SIEMENS HiPath (SHP) 4000 Authorization to Operate (ATO). Physical security is provided by the base. Entrance into necessary areas is controlled and the contractor must work with Air Force personnel to obtain access to equipment.

APPENDIX A

DESCRIPTION

Bldg. 4069 Equipment

HP4000 License-OS247 Essential On-Site Maintenance 24x7

Phone/parts Replacement - On-site Essential On-Site Maintenance

Essential Remote Supp. Vendor Coordination

PHONE REPLACEMENT - NBD/AHR-OS8X5

Advanced Hardware Replacement

Essential Remote Supp. Vendor Coordination

Bldg. 4069

Handset 6 Wire Push to Talk

HG 3500 V4 60 channel Gateway

Bldg. 1102, Rm M233 Equipment Total

HP4000 License-OS247 Legacy Systems Essential On-Site Maintenance 24x7

HiPath Trading-OS247 Miscellaneous Applications, Products, and Fees Essential On-Site Maintenance 24x7

Phone/parts Replacement - On-site OSV Essential On-Site Maintenance

PHONE REPLACEMENT - NBD/AHR-OS8X5 Advanced Hardware Replacement

Bldg. 1102, Rm M233 Total

SIFA Radio Interface

PTT Headset w Belt switch

Handset 6 Wire Push to Talk

OCT Handset (Push To Talk / PTM) - Black

Dell Sys Mgr. Server for OSX w Win -2008

Fiber Mulitplexer,4ch E1 plus LAN Output

Fiber Multiplexer,4ch E1 plus LAN Input

VERSITRON 10/100FX 100TX Media Convertor Output

Versitron 10/100TX 100FX Media Convertor Input

Multiplexer kit HiPath Trading (MUXY)

48Ch ASC Recorder

23-ch DAKS Server

Dual Speech Monitoring Loudspeaker Module

APC Smart-UPS XL 3000VA 120V (5U)

APC Hardwire Kit - SUA 2200/3K/5K Models

APC Smart-UPS XL 48V Battery Pack (5U)

Power Saving Back-Ups RS 1500

Back-UPS Pro External Battery Pack

Bldg. 1102, Bldg. 2040 Equipment

Miscellaneous Application HiPath Trading-OS24 Essential On-Site Maintenance 24x7

Bldg. 1102, Bldg. 2040

Dual Speech Monitoring Loudspeaker Module

Handset 6 Wire Push to Talk

PTT Headset w Belt switch

Back-UPS Pro External Battery Pack

Power Saving Back-Ups RS 1500