Addenum 1 RFP 43-1389-26.pdf
PDF 296 KB Posted
- Attached to
- UI CALL CENTER SERVICES 43-1389-26
- Solicitation number
- Doc2187036699
- Issued by
- North Carolina
About this file
This is Addendum 1 to RFP 43-1389-26 issued by the North Carolina Department of Commerce for UI Call Center Services. The addendum modifies the original solicitation timeline and establishes key procedural requirements for vendor responses. The written questions deadline was July 1, 2026 at 2:00 p.m. ET, with the agency's response and Addendum Number 02 scheduled for publication by July 29, 2026 at 5:00 p.m. ET. The offer opening deadline is September 14, 2026 at 2:00 p.m. ET, followed by offer evaluation on November 2, 2026, optional vendor demonstrations on November 17, 2026, and selection of finalists on December 9, 2026. Negotiations with selected vendors are scheduled for January 6, 2027, with best and final offers due January 21, 2027. Contract award is anticipated for February 18, 2027, with a protest deadline of 15 days following the award announcement. The solicitation requires vendors to submit revised versions of Attachment L documents (UI Call Center Pricing Workbook and RFP Requirements Specifications), and failure to acknowledge receipt of this addendum may result in rejection of the bid response.
The addendum emphasizes that Attachment L workbooks will be revised and replaced upon publication of Addendum Number 02, and vendors must complete and submit the most current versions with their bid response. Vendors are required to acknowledge receipt of this addendum by checking one of three options indicating whether their bid has not yet been mailed, has been mailed with no changes, or has been mailed with changes resulting from the addendum. The contract specialist is Casey C. Jones, reachable at Casey.c.jones@commerce.nc.gov. The underlying contract encompasses three years with two optional one-year renewal periods and requires comprehensive multi-channel call center services with 99.9% system availability, onshore-only service delivery, and compliance with FedRAMP or GovRAMP standards for cloud-based platforms.
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Other files
| File | Type | Posted |
|---|---|---|
| Attachment L_UI_Call_Center_Pricing_Workbook FINAL.xlsx | XLSX spreadsheet | |
| Attachment L_UI_Call_Center_RFP_Requirements Specs FINAL.xlsx | XLSX spreadsheet | |
| RFP 43-1389-26 DES UI Call Center Services FINAL 6-16-26.pdf | ||
| Attachment L UI Call Center RFP Requirements Specs FINAL .xlsx | XLSX spreadsheet |
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Text version
Page 1 Rev. 2017/04/28
NORTH CAROLINA
DEPARTMENT OF COMMERCE
Solicitation Addendum
Solicitation Number: 43-1389-26
Solicitation Description: UI Call Center Services
Solicitation Opening Date and Time:
September 14, 2026 at 2:00 p.m.
Addendum Number: 01
Addendum Date: July 22, 2026
Contract Specialist or Purchasing Agent:
Casey C. Jones
Casey.c.jones@commerce.nc.gov
1. Return one properly executed copy of this addendum with bid response or prior to the Bid Opening
Date/Time listed above.
The solicitation is hereby modified as follows:
2. The State will publish an Addendum Number 02 no later than 5:00 p.m. ET on July 29, 2026, to address questions received during the question and answer period.
3. The Attachment L workbook documents identified below will be revised and replaced upon publication of Addendum Number 02.
• Revised Attachment L – UI Call Center Pricing Workbook
• Revised Attachment L – UI Call Center RFP Requirements Specifications
4. To ensure Vendor responses are submitted using the correct and most current versions of the Attachment L documents. Vendors are advised to take note of these revisions and will be required to complete and submit the revised Attachment L workbook documents with their bid response.
5. The Anticipated Procurement Schedule has been revised and is replaced in its entirety by the table provided on the following page:
Solicitation Number: RFP 43-1389-26 Page 2 Addendum Number: 01
Rev. 07/13/2016
Action Responsibility Date
RFP Issued Agency 06/16/2026
Written Questions Deadline Potential Vendors 07/01/2026 by 2:00 p.m. ET
Agency’s Response to Written Questions/
RFP Addendum Issued
Agency 07/29/2026 by 5:00 p.m.ET
Offer Opening Deadline Vendor(s) 09/14/2026 by 2:00 p.m. ET
Offer Evaluation Agency 11/02/2026
Vendor Demonstrations (Optional) Selected Vendors 11/17/2026
Selection of Finalists Agency 12/09/2026
Negotiations with Finalists Agency designees and selected Vendor(s)
01/06/2027
Best and Final Offers Deadline from Finalists Selected Vendors 01/21/2027
Contract Award Agency 02/18/2027
Protest Deadline Responding Vendors 15 days after award
Failure to acknowledge receipt of this addendum may result in rejection of the response.
Check ONE of the following options:
☐ Bid has not been mailed. Any changes resulting from this addendum are included in our bid response.
☐ Bid has been mailed. No changes resulted from this addendum.
☐ Bid has been mailed. Changes resulting from this addendum are as follows:
Execute Addendum:
Offeror:
Authorized Signature:
Name and Titled (Typed):
Date:
File details come from the government source that posted it. Updated .