Accenture_NASPO_Cloud_Price_Sheet__February_2025_.pdf

PDF 1 MB Posted Apr 11, 2025

Attached to: Master Agreement AZ|CTR076486
Contract number: CTR076486
Issued by: Arizona

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Written by GovTribe AI · Oct 9, 2025

This document is a NASPO ValuePoint Cloud Solutions pricing and offerings document for Accenture's cloud services, with Master Agreement Number AR3086. The contract involves Accenture Public Service as the primary service provider, offering cloud solutions to participating states through the NASPO ValuePoint cooperative purchasing program. The document provides detailed pricing and service information for various cloud-related offerings, with a specific focus on cloud management, implementation, and optimization services.

The contract outlines multiple service categories including Cloud Management Services, Accenture Prime (a comprehensive cloud management solution), Accenture Insights Platform, Accenture Reach Platform, and various value-added services. Pricing structures vary by service type, with options like hourly rates for implementation services, bundle rates for specific project scopes, and per-unit pricing for managed services. Notable offerings include Infrastructure as a Service (IaaS), Platform as a Service (PaaS), cloud optimization, security services, and specialized platforms for virtual assistants and experience solutions. The document indicates potential discounts ranging from 5-10% on various services, with pricing subject to annual adjustment and customization based on specific customer requirements and project scopes.

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NASPO VALUEPOINT

CLOUD SOLUTIONS

DETAILED OFFERINGS AND PRICING

Master Agreement Number: AR3086

For more information...

Chad Smith Senior Manager, North America Accenture Public Service

(512) 732-5296 j.c.smith@accenture.com

Table of Contents

Pricing Summary

Cloud Management Services IaaS Management Services PaaS Management Services Accenture Cloud Cost Optimization Services Ongoing Innovation and Optimization - Our Process Ongoing Innovation and Optimization - Typical Savings Pricing

Accenture Prime Cloud Management and Optimization Services Accenture Prime Pricing

Accenture Insights Platform (AIP) Sample Environment Components Example Environment Details Example Environment Pricing

Accenture Reach Platform Accenture Dev Ops Platform Accenture Virtual Assistant Platform Accenture Virtual Experience Solution

Resale

Value Added Services Cloud Infrastructure Implementation Services Accenture Managed Security Services Accenture Managed Security Services Bundles Accenture Security Support Services Roles Accenture Managed Services Roles Accenture Salesforce Implementation Services Accenture Virtual Assistant Implementation Services Accenture Independent Verification and Validation (IV&V) Services Accenture Cloud Transformation Advisory Accenture Workday Implementation Services Accenture Value Added Services Bundles Accenture TN State Digital Strategy Services Accenture Cloud Application Services Bundles Accenture Cloud Application Services Accenture ERP & CRM Support Services Accenture Agile Transformation Services Bundles Accenture HHS Program Services Bundles Accenture Intelligent Document Processing Accenture Generative AI Services

Pricing Assumptions

Appendix A

Pricing Summary With deep experience implementing and managing countless cloud migrations, Accenture has learned that no two migrations are the same. At the same time, we have discovered a series of common factors that, taken as a whole, help form a template that is key to launching a successful Journey to Cloud. So, while no two journeys are identical—and indeed, no two organizations even begin from the same place—each organization can expect common factors throughout the entire cloud migration experience. Our comprehensive approach includes three major phases to Plan, Move, and Manage as described below.

Strategy, Assessment, and

Roadmap Cloud Transformation and

Migration Cloud Management and

Optimization PLAN your own journey to cloud MOVE to a new operating model and culture

MANAGE to maximize value from cloud

We start by helping organizations define their own Journey to Cloud, providing industry-tailored insights and prioritizing planning so that you can maximize cloud capabilities to help you reach the most urgent business targets. We assess your business requirements and current technology to create an actionable plan that gets you to cloud quickly

We offer the tools and processes to move and modernize applications, build new cloud-based apps and transform your architecture and infrastructure, helping ease the transition to a new technology operating model and culture by taking on the complexity so you don’t have to.

In this phase, Accenture becomes part of your company’s fabric, helping you to maximize the value from your cloud investments. We offer a cloud management platform, tools that provide cost controls, governance and accountability and help you evolve to a DevOps culture.

Figure 1 Accenture Journey to Cloud Phases include Plan, Move, and Manage

Therefore, our approach to pricing is to build a custom package that covers all three of these phases and building upon the public cloud services provided by our subcontractors.

Accenture is offering pricing under the following three different commercial structures:

Cloud Management Services: In this model, Accenture would provide Cloud Management Services only. The customer would separately contract for Cloud Services.

Accenture Prime: In this model, Accenture provides IaaS, PaaS, and SaaS services directly to the customer through our subcontractor such as AWS or Salesforce. Accenture provides Cloud Management Services on top of the public cloud provider and offers a complete managed cloud solution for our customers.

Resale: This is the proposed model whereby Accenture resells the public cloud services to the customer, with the customer owning the contract with the public cloud provider.

Cloud Management Services Accenture offers a cloud management platform with tools that provide cost controls, governance, and accountability and help you evolve to a DevOps culture. These services are offered in conjunction with a separately procured cloud services contract.

IaaS Management Services Accenture’s cloud solution would be customized for a given customer’s requirements and statement of work to include our Cloud Management Services on a per Virtual Machine (VM) basis as shown below. Note that this pricing is an example based on a minimum of 500 VMs.

MINIMUM NO. OF

VIRTUAL MACHINES

ACCENTURE CLOUD PLATFORM

COMPONENTS/SERVICES

INCLUDED IN THE PRICING

PRICE PER VM PER

MONTH

(Assuming 60% Windows and 40% Linux VMs)

• Antivirus

• Patching

• OS Administration

• OS Hardening

• Antivirus Management

• VM Availability Monitoring

• Standard HP Toolset

• Integration for Monitoring

• CommVault Backup Tool

• Part Time Onshore Client

• Services Delivery Manager

$241

Table 1 IaaS Management Services pricing model based on a minimum number of Virtual Machines

* Accenture Managed Services included in the price are described in Appendix A

* Accenture managed services price will be more competitive over a longer duration contract (three years and above)

PaaS Management Services Platform as a Service (PaaS) or platform-based service is a category of cloud computing services that provides a platform allowing customers to develop, run, and manage applications without the complexity of building and maintaining the infrastructure typically associated with developing and launching an application.

Accenture PaaS support offerings enable enterprises to leverage the increasing variety of digital platforms and services to meet their business needs while providing quicker turnaround on their research, development, and go-to-market activities.

Accenture can help with the following services:

• Easily design and build PaaS services to manage the infrastructure and applications

• Offer a wide range of cloud-enabled PaaS services managed services support

• Provide application development offerings in the PaaS Platform

• Provide PaaS dashboard views for better visibility and ease of use for PaaS resource data

• Offer an Everything as a Service (XaaS) Solution approach for industry-wide use cases

Accenture PaaS managed services support includes but is not limited to following services.

Accenture is industrializing AWS and Azure Cloud Providers PaaS services on an ongoing basis.

Below is a list of PaaS management services pricing that Accenture would include on top of the public cloud provider’s pricing

SERVICE

DESCRIPTION NUMBER OF KEYS MANAGED SERVICE UNIT

PRICE PER MONTH

AWS Key Managed Services (KMS)

$44,571 $277

AWS Key Managed Services (KMS)

$44,880 $222

AWS Key Managed Services (KMS)

16 - 20 $210

Table 2 PaaS Management Services Pricing for AWS Key managed services

SERVICE

DESCRIPTION

NUMBER OF

CLUSTERS

MANAGED SERVICE UNIT

PRICE PER MONTH

AWS RedShift 1 – 2 $940 AWS RedShift 3 – 4 $903 AWS RedShift 5 – 8 $855

Table 3 PaaS Management Services Pricing for AWS RedShift

NUMBER OF

DATABASES

MANAGED SERVICE UNIT

PRICE PER MONTH

AWS RDS (Relational Database Service) MSSQL Databases

1 – 10 $114

AWS RDS MSSQL

Databases

11 – 20 $110

AWS RDS MSSQL

Databases

21 – 30 $100

Table 4 PaaS Management Services Pricing for AWS RDS MSSQL databases

NUMBER OF

DATABASES

MANAGED SERVICE UNIT

PRICE PER MONTH

AWS RDS Oracle Databases

1 – 10 $200

AWS RDS Oracle Databases

11 – 20 $193

AWS RDS Oracle Databases

21 – 30 $176

Table 5 PaaS Management Services Pricing for AWS RDS Oracle Databases

NUMBER OF

CLUSTERS

MANAGED SERVICE UNIT

PRICE PER MONTH

AWS Elastic Container Service

1 – 2 $1,253

AWS Elastic Container Service

3 – 7 $1,166

AWS Elastic Container Service

8 – 13 $953

Table 6 PaaS Management Services Pricing for AWS Elastic Container Service

NUMBER OF

DATABASES

MANAGED SERVICE UNIT

PRICE PER MONTH

AWS Workspace 1 – 10 $133 AWS Workspace 11 – 40 $104 AWS Workspace 41 – 111 $96

Table 7 PaaS Management Services Pricing for AWS Workspace *Accenture PaaS managed services support price will be more competitive over a longer duration contract (three years and above)

* 5 percent discount has been applied towards list prices for all PaaS Managed services units *Accenture PaaS managed services support model always goes with IaaS managed services support as bundled service. PaaS services price listed above good for IaaS + PaaS bundled services support model.

Accenture Cloud Cost Optimization Services As an organization’s cloud estate grows, costs are unexpectedly high and unpredictable.

Often, lack of transparency makes it difficult or impossible to see costs by user and business segment. Even with the right analytics tools, the organization lacks expertise and bandwidth to procure the most appropriate and efficient cloud services and to continually refine the cloud estate to optimize costs.

Accenture Cloud Platform Cloud Optimization Service manages cloud spend through analytics, recommendations, operational improvement, and application remediation and re-architecture. Analytics enables users to analyze and manage cloud consumption with features including Consumption Management, Trend Analysis, Quotas, Forecasting, and Cost Drilldown.

Ongoing Innovation and Optimization - Our Process Optimization is a key component to Accenture’s solution. Accenture will commit to optimizing our client’s AWS costs over the duration by using our Accenture Cloud Platform and our Cloud Optimization Service

Accenture Cloud Platform Cloud Optimization Service manages cloud spend through analytics, recommendations, operational improvement, and application remediation and re-architecture

Figure 2 Accenture Cloud Platform Cloud Optimization Service manages cloud spend through analytics, recommendations, operational improvement, and application remediation and re-architecture

By leveraging Accenture Cloud Platform optimization and Analytic services, we have seen customers saving 10-30 percent of their cloud bill, driven by the following levers:

• Transparency and actionable insights from ACP analytics

• Collaborative Assessment

• Proactive Monitoring

• Actionable Recommendations

• Assisted Execution

Ongoing Innovation and Optimization - Typical Savings We have reduced clients annual spend with AWS by 10-30% by using Cloud Optimization Service

Figure 3 By leveraging Accenture Cloud Platform optimization and Analytic services, we have seen customers saving 10-30 percent of their cloud bill.

Pricing

Our Cloud Optimization services are typically priced at 5 percent of the total cloud spend. Given our ability to achieve 10 – 30 percent savings, this is a service that pays for itself.

Accenture Prime Accenture recognizes that some of NASPO’s Participating States will want to purchase complete cloud solutions without the need to be concerned with the details of a contract with a cloud services provider. For these customers, Accenture offers the following distinct services:

• Cloud Management and Optimization Services

• Accenture Insights Platform

• Accenture Reach Platform

• Accenture Dev Ops Platform

• Accenture Virtual Assistant Platform

• Accenture Virtual Experience Solution

Cloud Management and Optimization Services Accenture Prime is an optimized, end-to end cloud management offering that delivers better, more predictable financial outcomes. In this model, Accenture brings our pre-negotiated Cloud Provider Contract and bundles that with our Cloud Management Services and Cloud Optimization Services.

Figure 4 Accenture Prime capabilities bring the full value of the Journey to Cloud to our clients through a pre-integrated, field-tested, end-to-end cloud management package delivered as a service.

Accenture Prime Pricing The pricing for Accenture Prime is determined based on a number of factors including the customer’s current IT Infrastructure landscape, sensitivity of the data, and target cloud provider. Accenture can offer multiple commercial constructs including Percent of Spend, Gain- share, and As a Service pricing models. We would work with the Eligible Agency or Co- Op Buyer to determine the best model for their needs.

Accenture Insights Platform (AIP) As described in our technical response, AIP is an integrated suite of leading big data and analytics technologies that come pre-configured and ‘wired together’ for ease of use, speed to insight, and recommended practice security. AIP is available as a service with sizing based on customer needs. Following is example pricing for various configurations:

Sample Environment Components Three sample environments are shown in the Figure 5 below. Following are descriptions of the three options:

• A basic low complexity environment that is suitable for ingesting structured data and performing simple statistical analytics

• A medium complexity environment that is suitable for ingesting structured and semi-structured data; performing statistical and visual modeling; and more storage than the low complexity environment (approximately 25 percent more)

• A high complexity environment that is suitable for ingesting structured, semi-structured, and unstructured data into a Hortonworks data lake; performing statistical, visual, and

• The Tableau Vis

Figure 5 The sample AIP environments representing various products and capabilities include the Tableau Visual Analytics tools in all environments.

Example Environment Details Details with respect to the products contained in each environment, the number of nodes for each product, the node’s sizing, and the storage sizes are given in the Figure 6 below. These are samples that are configurable. For example, CentOS could be swapped for Redhat Linux to slightly lower the cost of the environments.

Figure 6 The sample AIP environments with hardware details and sizing are configurable.

Example Environment Pricing The tables below show pricing for the example environments mentioned above along with pricing for representative development and quality assurance (QA) environments. The difference in the price for the development environment are based on the number of developers as more developers require more product licensing costs. The difference in price for the QA environments is solely based on additional data storage for the larger environments. The production environment differences are based on the environments described in the previous sections of this document.

DEVELOPMENT UNIT

DESCRIPTION LIST PRICE DISCOUNT PRICE

Small # Developers Setup $6,350 10% $5,715 Small # Developers Monthly Run

(License & Support)

$13,500 10% $12,150

Large # Developers Setup $6,350 10% $5,715 Large # Developers Monthly Run

(License & Support)

$22,200 10% $19,980

Table 8 Example of AIP Pricing for a development Environment based on the various sizes and complexities.

QA UNIT

Small Data Requirements Setup $24,250 10% $21,825

Small Data Requirements Monthly Run (License & Support)

$19,500 10% $17,550

Larger Data Requirements Setup $24,250 10% $21,825

Larger Data Requirements Monthly Run (License & Support)

$32,000 10% $28,800

Table 9 Example of AIP Pricing for a QA Environment based on the various sizes and complexities.

PRODUCTION UNIT

Small Complexity Env Setup $24,250 10% $21,825 Small Complexity Env Monthly Run

(License & Support)

$19,800 10% $17,820

Medium Complexity Env Setup $24,250 10% $21,825

Medium Complexity Env Monthly Run (License & Support)

$32,000 10% $28,800

Large Complexity Env Setup $27,500 10% $24,750 Large Complexity Env Monthly Run

(License & Support)

$49,400 10% $44,460

Table 10 Example of AIP Pricing for a Production Environment based on the various sizes and complexities.

The proposed pricing is shown at a 10% discount off of list and includes support services provided through Accenture’s global delivery network allowing us to more cost effectively provide 24x365 support for AIP. Accenture would work to determine the right mix of AIP tools, environments, and support at a mutually agreed minimum volume to create a complete solution for our customers.

Accenture Reach Platform The Reach Platform is Accenture’s digital government services solution that accelerates the development of interaction channels with government agencies. Our solution includes a framework for developing engaging, commercial-like experiences using a microservices architecture with reusable core components. We include a baseline set of services and functional capabilities for digital government that were designed with the extensibility needed to create customized interactions and integrations for a specific agency needs.

Pricing is determined based on the specific SOW with customer requirements for integration.

Product Line SKU TIERING LEVEL PERPETUAL

LICENSE PRICE

Accenture Reach MyGov- Single Agency

4310-MGOV-S0 Small $141,000

Accenture Reach MyGov- Single Agency

4310-MGOV-M0 Medium $189,000

Accenture Reach MyGov- Single Agency

4310-MGOV-L0 Large $284,000

Accenture Reach MyGov- Single Agency

4310-MGOV-E0 Extra-Large $597,000

Table 11 Accenture Reach Platform Additional commercial models and software maintenance are based off tiering level.

* 30 percent discount off MSRP has been applied for government clients.

* Prices / Fees reflected above do not include applicable federal, state, or local taxes.

Accenture Dev Ops Platform The Accenture DevOps Platform (ADOP) is a cloud-based development platform bringing together an integrated collection of enterprise and open-source tools for developing, deploying, and managing applications using DevOps and ALM (Application Lifecycle Management) recommended practices. This platform is offered as a service and is customized based on a customer’s environment and requirements from our global service delivery units.

Accenture Virtual Assistant Platform The Accenture Virtual Assistant Platform (AVAP) is a cloud- based platform for powering chatbots and virtual assistants within an enterprise. The platform is designed to enable an initial set of use cases to start your journey and then has the capability to scale to support the continuous growth and learning to maximize value for an organization. Pricing is determined based on the specific SOW with customer requirements. Accenture will work with Purchasing Entities to identify their use cases, estimate the anticipated footprint and usage required to support year one, and work to define the appropriate method to measure effectiveness for the Purchasing Entity.

Accenture will also work with Purchasing Entities to define the appropriate level of value-add services required to train the virtual assistants (e.g., artificial intelligence, robotic process automation) and continuously improve their learning based on the feedback from our virtual assistant dashboards.

Below is a pricing example for year one of implementation for a virtual assistant use case. The pricing includes the core platform, which provides dashboards and reporting capabilities, a set of three software-based virtual workers (e.g., robotic process automation), and one user channel (e.g., chat, SMS text, voice) with usage fees.

PLATFORM

COMPONENTS

UNIT

DESCRIPTION

UNITS /

VOLUME

YEAR ONE

LIST PRICE DISCOUNT YEAR ONE

PRICE

Accenture Virtual Assistant Platform - Chatbot

Number of User

Interactions

5000 per day

$24,250 10% $21,825

Accenture Virtual Assistant Platform - SMS Text

Number of User

Interactions

5000 per day

$19,500 10% $17,550

Accenture Virtual Assistant Platform - Voice

Number of Calls

500 per day

$24,250 10% $21,825

Table 12 Accenture Virtual Assistant Use Case Pricing Example *Prices / Fees reflected above do not include applicable federal, state, or local taxes.

By taking the platform approach with our virtual assistants, the additional costs to add use cases to an existing channel or to expand digital channels from online chat to voice or SMS text messaging is more cost effective. The table below represents an example of pricing to add-on digital channels after the initial set of use cases have been implemented.

ADD-ON

COMPONENTS

UNIT

DESCRIPTION

UNITS /

VOLUME

YEAR ONE

LIST PRICE DISCOUNT YEAR ONE

PRICE

Accenture Virtual Assistant Platform - Chatbot

Number of User

Interactions

5000 per day

$183,500 10% $165,150

Accenture Virtual Assistant Platform - SMS Text

Number of User

Interactions

5000 per day

$304,250 10% $273,825

Accenture Virtual Assistant Platform - Voice

Number of Calls

500 per day

$287,900 10% $259,110

Table 13 Accenture Virtual Assistance Add-On Pricing Example *Prices / Fees reflected above do not include applicable federal, state, or local taxes.

Accenture would continue to work with the Purchasing Entities to help measure and refine each organization’s operational approach and help to define a roadmap to maximize value. In year two and beyond, the Purchasing Entities would only be responsible for the subscription and usage fees associated with their use of the platform if no additional value-add services (e.g., training) is required.

Accenture Virtual Experience Solution The Accenture Virtual Experience Solution (AVEnueS) is a cloud-based platform designed to accelerate the pace with which frontline human services staff become seasoned decision makers. AVEnueS supports VR-based learning for caseworker recruitment, screening, training, and development. It provides a learning opportunity that is both experiential and reflective.

AVEnueS leverages virtual reality to immerse users in real-world scenarios where they practice making tough decisions in stressful situations. AVEnueS takes immersive learning innovation a step further by combining virtual reality with artificial intelligence (AI) capabilities. AVEnueS features a cloud-based conversation engine that facilitates voice interactivity within the experience. This conversation engine uses machine learning and natural language processing to recognize and interpret users’ questions and statements. By combining these technologies, users can navigate the entire experience using just their voice and without a handheld controller, which further immerses them in the virtual environment.

COMPONENTS

SKU UNIT

DESCRIPTION

UNITS /

VOLUME

YEAR ONE

PRICE

AVENUES VR Single Scenario Subscription (1st Year) - Unlimited Use

AVES-12-S Each 1 $120,000.00

AVENUES VR Single Scenario Subscription (Annual Renewal) - Unlimited Use

AVES-12-R Each 1 $100,000.00

AVENUES VR Additional Scenario - Bundle Subscription - Unlimited Use

AVES-12-M Each 1 $50,000.00

AVENUES VR Headset AVES-EH-001 Each 1 $1,500.00

Additional Train-the- Trainer Session

AVES-TTT-001 Each 1 $25,000.00

Ad Hoc Enablement Services

AVES-ES-001 Each 1 $2,500.00

AVENUES VR Device Management Cost Per VR Headset (After Year 1)

AVES-12-DM Each 1 $500.00

Table 14 AVEnueS Pricing *Prices / Fees reflected above do not include applicable federal, state, or local taxes.

* 10 percent discount has been applied towards list prices for all managed services solutions

Resale Through Accenture’s strong partnership with Salesforce, we are not only the leading provider of Salesforce solutions but offer the ability to resell Salesforce PaaS and SaaS directly to our customers. Specific Salesforce PaaS and SaaS services are described in more detail in our Cloud Solution Offerings document. Through this arrangement, Accenture can offer NASPO’s Participating States at least a seven percent discount for services, with the potential to discount much higher depending on the volume.

Value Added Services In addition to the cloud services discussed above, Accenture has a broad array of capabilities to help organizations make the Journey to the Cloud. Below is our view of the full capabilities needed by most organizations to successfully migrated and operate their technology on the Cloud.

Figure 7 Our offering spans the entire chain of services to deliver cloud capabilities.

Value-Added Services would be delivered based on a specific Statement of Work using a combination of resources from the list below.

Cloud Infrastructure Implementation Services

ROLE HOURLY RATE

Cloud Architect Lead $411 Cloud Architect Specialist $271 Server Migration PMO Lead $470 Server Migration Lead $411 Server Migration Specialist $271 Server Migration Associate $195 Server Migration PMO Coordinator

$195

Design Architect Lead $411 Design Architect Specialist $355

Table 15 Cloud Infrastructure Implementation Services Resources *Accenture managed services rates will be adjusted on a yearly basis as necessary.

* 5 percent discount has been applied towards list prices for all managed services hourly rates

* Additional roles and services can be serviced upon request

Accenture Managed Security Services

ROLE DESCRIPTION HOURLY RATE

Senior Security Advisor $340 Senior Security Program Manager

$207

Security Project Manager $180 Senior Security Specialist $140 Security Specialist $123

Table 16 Accenture Managed Security Services Resources *Accenture managed services rates will be adjusted on a yearly basis as necessary.

* 5 percent discount has been applied towards list prices for all managed services hourly rates

Accenture Managed Security Services Bundles

ROLE DESCRIPTION UNIT PRICING

Managed Security Services – MDR, Minimum 250 Nodes

(MDR-EWA-001)

$227 per Node

Managed Security Services – AER, Minimum 250 Endpoints

(MDR-AER-001)

$45 per Endpoint

Managed Security Services – MxDR, Minimum 500 Nodes (AMxDR FS- EWA-SNA)

$235 per node

Managed Security Services – MxDR, Minimum 500 Nodes (AMxDR FS- EWA-RNA)

$325 per node

Managed Security Services – Additional Telemetry Data, Minimum 1GB Per Year (AMxDR-

FS-TE-PRE)

$3,057 per TB/per Year

Managed Security Services – Additional Cold Storage, Minimum 1 Month (AMxDR-FS-

ADD-CLS)

$4,378 per 1,467 TB per month

Table 17 Accenture Managed Security Services Resources

* 10 percent discount has been applied towards list prices for all managed services bundles

Accenture Security Support Services Roles

Incident Responder

(ACN-IR-001)

$650

Table 18 Accenture Managed Security Services Resources

Accenture Managed Services Roles

Engagement Leader $424 Tools Engineer $161 Tools Architect $179 Cross Functional $161 PaaS Architect $179 Cloud Admin 1 $130 Cloud Admin 2 $119 Cloud Ops Engineer 1 $161 Cloud Ops Engineer 2 $130 Cloud Services Program Manager

$232

Cloud Architect $232 Cloud Services Delivery Manager $269

Table 19 Accenture Managed Services Resources *Accenture managed services rates will be adjusted on a yearly basis as necessary.

Accenture Salesforce Implementation Services

Program Director $420 Project Manager $390 Technical Architect $350 Subject Matter Advisor $390 Technical Lead $350 Functional Lead $350 Change Management Lead $350 Change Analyst $205 Business Analyst $245 Developer $245 Tester $205

Table 20 Accenture Salesforce Implementation Services Resources *Accenture managed services rates will be adjusted on a yearly basis as necessary.

Accenture Virtual Assistant Implementation Services

Program Director $325 Project Manager $280 Technical Architect $270

Table 21 Accenture Virtual Assistant Implementation Services Resources *Accenture managed services rates will be adjusted on a yearly basis as necessary.

Accenture Independent Verification and Validation (IV&V) Services

IV&V SERVICES ROLES HOURLY RATE

Program Executive $525 Program Delivery Lead $485 Senior Subject Matter Advisor $525

Subject Matter Advisor $485 Functional Lead $380

Technical Lead $380 Change Management Lead $380 Program Management Lead $450 Program Management Support $295

Senior Business Consultant $350 Business Consultant $270 Senior Business Analyst $185 Business Analyst $165

Table 22 Independent Verification and Validation Services Resources

Accenture Cloud Transformation Advisory

CLOUD TRANSFORMATION

ADVISORY SERVICES ROLES HOURLY RATE

Program Executive $525 Senior Program Delivery Lead $525 Program Delivery Lead $485 Senior Subject Matter Advisor $525 Subject Matter Advisor $485 Strategy Director $525 Transformation Director $525 Transformation Senior Manager $485 Transformation Manager $380 Change Management Lead $380 Program Management Lead $450 Program Management Support $295 Senior Strategist $350 Junior Strategist $270 Communications Consultant $295 Learning Design Consultant $295 Learning Development Analyst $270 Change Analyst $240 Experience Designer $380 Experience Consultant $295 Senior Business Consultant $270 Business Consultant $240 Senior Business Analyst $185

Business Analyst $165 Table 23 Cloud Transformation Advisory Services Resources

Accenture Workday Implementation Services

WORKDAY IMPLEMENTATION

SERVICES ROLES HOURLY RATE

Program Leadership $425 Delivery Lead $400 Workday Architect $400 Workday Project Manager $360 Functional Lead $330 Data Lead $330 Integration Lead $330 Senior Consultant $305 Consultant $270 Senior Analyst $220 Analyst $190

Table 24 Workday Implementation Services Resources

Accenture Value Added Services Bundles

VALUE ADDED

SERVICES BUNDLE (SKU)

BUNDLE

RATE

TN State Digital Strategy Service Design

(ACN-TSTS-001)

$1,800,000

TN Education Preschool Strategy

(ACN-TDOE-001)

$2,025,000

TN Education 50 Instruction Videos and Content

(ACN-TDOE-002)

$1,800,000

TN Education Third Grade Pathway

(ACN-TDOE-004)

$1,350,000

TN Education AN_Digital Equity Service Design

(ACN-TDOE-005)

$4,500,000

TN Education AN_Product Owner

(ACN-TDOE-006)

$1,350,000

TN Education PEBT Support

(ACN-TDOE-007)

$2,700,000

TN Education S-EBT Support

(ACN-TDOE-008)

$3,375,000

TN Preschool Strategy Campaign

(ACN-TDOE-009)

$765,000

TN Grants Management System

(ACN-TDOE-010)

$5,400,000

TN Education Preschool Implementation Grant

(ACN-TDOE-011)

$6,300,000

TN Education Future Ready Design

(ACN-TDOE-012)

$2,925,000

TN Education LMS Support

(ACN-TDOE-13)

$1,350,000

TN Human Services IT Strategy

(ACN-TDHS-001)

$900,000

TN Human Services Virtual Assistant Managed Services (ACN-TDHS-002)

$2,250,000

TN Human Services One BPO

(ACN-TDHS-003)

$3,600,000

TN Human Services Contact Center Agents

(ACN-TDHS-004)

$3,600,000

TN Human Services One DHS Contact Center

(ACN-TDHS-005)

$9,000,000

TN Human Services One DHS ServiceNow

(ACN-TDHS-006)

$3,600,000

TN Human Services PEBT Contact Center

(ACN-TDHS-007)

$1,485,000

TN Human Services PEBT Program Support

(ACN-TDHS-008)

$2,925,000

TN Human Services S-EBT Appeals

(ACN-TDHS-009)

$1,350,000

TN Human Services S-EBT Technology

(ACN-TDHS-010)

$4,950,000

TN Human Services S-EBT Proactive Communications (ACN-TDHS-011)

$1,350,000

TN Human Services S-EBT Contact Center

(ACN-TDHS-012)

$4,050,000

TN Human Services S-EBT Program Support

(ACN-TDHS-013)

$3,600,000

TN Human Services CXOne Agent Upgrade

(ACN-TDHS-014)

$6,300,000

TN Human Services Contact Center Agents

(ACN-TDHS-015)

$10,800,000

TN Human Services Family Assist Onboard Plan

(ACN-TDHS-016)

$2,250,000

TN Human Services Proactive Comms Expansion

(ACN-TDHS-017)

$5,400,000

TN Human Services Navigator Case Mgt

(ACN-TDHS-018)

$2,700,000

TN Human Services One DHS BPO Phase

(ACN-TDHS-019)

$4,050,000

TN Human Services Family Assist Onboard Implementation (ACN-TDHS-020)

$7,200,000

TN Human Services ADA Remediation Support

(ACN-TDHS-021)

$900,000

TN Mental Health UKG

(ACN-TMHS-001)

$1,800,000

TN Transportation Cloud Contact Center

(ACN-TDOT-001)

$9,000,000

TN Transportation Fix Contact Center

(ACN-TDOT-002)

$5,400,000

TN Eco & Comm. Dev Grants Management Consulting (ACN-TECD-001)

$1,125,000

TN Eco & Comm. Dev Security Vulnerability Patching

(ACN-TECD-002)

$900,000

TN Eco & Comm. Dev Grants Process

(ACN-TECD-003)

$675,000

TN Labor Workforce Strategy AP

(ACN-TLW-001)

$1,800,000

Table 25 Value Added Services Bundles

Accenture TN State Digital Strategy Services

TN STATE DIGITAL STRATEGY

SERVICES ROLES (SKU) HOURLY RATE

Executive Oversight

(ACN-TSTS-002)

$499.50

Delivery Lead

(ACN-TSTS-003)

$400.50

Project Manager

(ACN-TSTS-004)

$315.00

Design Lead

(ACN-TSTS-005)

$337.50

Service Design Lead

(ACN-TSTS-006)

$270.00

Technology SME

(ACN-TSTS-007)

$225.00

Technology Consultant

(ACN-TSTS-008)

$216.00

Service and Interaction Designer

(ACN-TSTS-009)

$234.00

Visual Designer

(ACN-TSTS-010)

$189.00

Service Design Analyst

(ACN-TSTS-011)

$162.00

Table 26 TN State Digital Strategy Services Resources

* 10 percent discount has been applied towards list prices for all managed services hourly rates

Accenture Cloud Application Services Bundles

BUNDLE

RATE

Customer Application Service Design

(ACN-MAGB-001)

$1,800,000

Customer Application Implementation

(ACN-MAGB-002)

$4,950,000

Table 27 Cloud Application Services Bundles

Accenture Cloud Application Services

Program Director

(ACN-MAGS-001)

$420

Project Manager

(ACN-MAGS-002)

$390

Technical Architect

(ACN-MAGS-003)

$350

Subject Matter Advisor

(ACN-MAGS-004)

$390

Technical Lead

(ACN-MAGS-005)

$350

Functional Lead

(ACN-MAGS-006)

$350

Change Management Lead

(ACN-MAGS-007)

$350

Change Analyst

(ACN-MAGS-008)

$205

Business Analyst

(ACN-MAGS-009)

$245

Developer

(ACN-MAGS-010)

$245

Tester

(ACN-MAGS-011)

$205

Table 28 Accenture Cloud Application Services Resources *Accenture managed services rates will be adjusted on a yearly basis as necessary.

Accenture ERP & CRM Support Services

SERVICES DESCRIPTION SERVICES RATE

Annual Engagement Fee

(ACN-IDOR-001)

$13,900

Quarterly Availability Fee

(ACN-IDOR-002)

$24,500

SERVICES DESCRIPTION SERVICES RATE

Continuing Education Classes - Additional Seats

(ACN-IDOR-003)

$1,120

Support Hourly Rate

(ACN-IDOR-004)

$280

Support Hourly Rate - Weekday Extended Coverage

(ACN-IDOR-005)

$460

Support Hourly Rate - Weekend Extended Coverage

(ACN-IDOR-006)

$460

Support Hourly Rate for Sr Delivery Staff

(ACN-IDOR-007)

$310

Support Hourly Rate for Sr Delivery Staff - Weekday Extended Coverage

(ACN-IDOR-008)

$460

Support Hourly Rate for Sr Delivery Staff - Weekend Extended Coverage

(ACN-IDOR-009)

$460

Table 29 Accenture ERP & CRM Support Services *Accenture support services rates will be adjusted on a yearly basis as necessary.

* 5 percent discount has been applied towards list prices for all support services hourly rates

* 10 percent discount has been applied towards list prices for all bundled support fees

Accenture Agile Transformation Services Bundles

BUNDLE

RATE

WA Agile Organization Assessment

(ACN-WAGL-001)

$81,000

WA Agile Organization Rollout

(ACN- WAGL-002)

$283,500

WA Agile Organization Tune-Up

(ACN- WAGL-003)

$225,000

Table 30 Agile Transformation Services Bundles

* 10 percent discount has been applied towards list prices for all transformation services bundles

Accenture HHS Program Services Bundles

BUNDLE

RATE

Summer EBT Technology Subscription

(ACN-SETS-001)

$3,420,000

Summer EBT Program Implementation

(ACN- SEPI-001)

$4,320,000

Summer EBT Maintenance and Operations

(ACN- SEMO-001)

$3,240,000

Summer EBT Call Center

(ACN- SECC-001)

$3,600,000

Table 31 HHS Program Services Bundles

* 10 percent discount has been applied towards list prices for all HHS program services bundles

Accenture Intelligent Document Processing

BUNDLE

RATE

Intelligent Document Processing Pilot

(ACN-IDPA-001)

$300,000

Intelligent Document Processing Pilot to Prod

(ACN-IDPP-001)

$900,000

Intelligent Document Processing Managed Services

(ACN-IDPR-001)

$150,000

Intelligent Document Processing Per Page

(ACN-IDPU-001)

$0.45

Table 32 Intelligent Document Processing Services

* 10 percent discount has been applied towards list prices for all Intelligent Document Processing services bundles

Accenture Generative AI Services

HOURLY

RATE

GenAI Senior Subject Matter Expert

(ACN-GAIA-001)

$500

GenAI Delivery Lead

(ACN- GAIA-002)

$340

Large Language Model (LLM) Subject Matter Expert

(ACN- GAIA-003)

$340

Technical Architect

(ACN- GAIA-004)

$340

Senior Developer

(ACN- GAIA-005)

$270

Global Technical Architect

(ACN- GAIB-001)

$100

Global Prompt Engineer

(ACN- GAIB-002)

$100

Global Developer

(ACN- GAIB-003)

$75

Global Tester

(ACN- GAIB-004)

$40

Table 33 Generative AI (Gen AI) Service Resources

* 10 percent discount has been applied towards list prices for all Intelligent Document Processing services bundles

Pricing Assumptions

• Accenture can provide advanced security services (e.g., Active Directory, Web Application

Firewall, AWS CloudHSM, etc.) upon request and the advanced Security price is not included in our pricing.

• Accenture mobilization/transition timeline will be assessed for each customer’s specific SOW and the pricing will be determined at that time.

• Accenture will assess the tools requirements to manage the infrastructure environment and the pricing will be provided based on the tools solution.

• Accenture resources travel cost is not included in our pricing.

• Maintaining application specific requests, troubleshooting application issues, and application support are not included in our pricing but Accenture can provide this support upon request.

• Accenture pricing will be adjusted on a yearly basis as necessary.

• Accenture’s offerings are priced using on-shore resources and could be adjusted for specific Purchasing Entities or statements of work to include off shore resources as appropriate.

Appendix A

Managed Patching: Patching of the servers is an ongoing scheduled monthly procedure. In exceptional circumstances, specific ACP clients can request to postpone or defer patches or upgrades if the business impact or risk is considered unacceptable. The risk of not upgrading is assessed and communicated to the client by Accenture’s team and the client must formally accept and sign off on this risk. Any such occurrences are recorded in the Service Risk register. If shared components are affected, the client can request a deferment only, and only in exceptional circumstances. Individual components such as infrastructure are updated separately unless specific dependencies exist. This reduces the risk of failures because of the patching exercise.

OS Administration is included in the Manage My VM service. Accenture’s cloud management team performs regular checks of system state and security to confirm that virtual servers and networks are protected from attacks and running optimally.

OS Hardening is provided when you subscribe to Manage My VM. The cloud management team will harden your VM OS, if requested. This process will apply Accenture’s Cloud Platform security standards to your VM via a set of operating system policy and configuration changes.

AV Management: This service includes antivirus, firewall, and intrusion detection services (IDS), powered by Symantec Endpoint Protection and is available for supported Windows and Linux OS. Full scans of a system are performed once a week at 10:00PM on Sunday (VM local time).

VM Availability Monitoring: ACP provides the tools and infrastructure that you use to monitor your server's resources and receive alerts.

Standard HP Toolset Integration for Monitoring:

• HP Universal Discovery for Asset Management and HP uCMDB for Configuration

Management

• HP Network Node Manager for Network availability, event, configuration, and performance management

• Integration with CloudWatch and SiteScope for cloud servers and other cloud alerts and application, database, and storage monitoring

• Operations Bridge for EventCorrelation

• Feed our IT Service Management tooling, currently based

• on ServiceNow Cloud Provider (AWS/Azure) Native Backup and Storage Tools: ACP provides the tools and infrastructure that you use to monitor your server's resources and receive alerts.

CommVault Tool Backup Solution: Apart from public cloud provider native backup provisioning and support, Accenture provides and supports CommVault backup services to clients for backing up a broad range of file types, data sources, and backup modes.

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File details come from the government source that posted it. Updated Oct 9, 2025.