A06-W912PF20Q0033_DES_ATTCH-1_04062022_PWS.pdf

Attachment 1, Performance Work Statement Page 1 of 9

US Department of Agriculture (USDA)

Performance Work Statement

Janitorial Services for the Supervisor’s Office and Packing Shed Bend, Oregon

Solicitation / Contract Number 1240BE22Q0033 / Contract Number (TBA)

Attachment 1, Performance Work Statement Page 2 of 9

Contents

Project Title

General Information

1.0 Background and Purpose

2.0 Definitions

3.0 Specific Tasks and Quality Performance Standards

4.0 Key Deliverables

5.0 Property

6.0 Performance Requirement Measures

7.0 Attachments

Attachment 1, Performance Work Statement Page 3 of 9

Project Title:

Janitorial services for the Supervisor’s Office and Packing Shed Bend, Oregon.

1.0 GENERAL INFORMATION

1.1 Purpose: This is a non-personal services contract. Providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government. The Contractor shall provide all transportation, labor, equipment, supervision, materials, and supplies except those listed as Government Furnished Property, for the performance of this contract. As such the Government shall not exercise any supervision or control over the Contractor’s employees.

1.1.1 Background: This is a services contract for janitorial services for the Supervisor’s Office and packing shed located at located at 63095 Deschutes Market Road, Bend, Oregon 97701.

1.1.2 Purpose: The scope of the work includes the daily cleaning of approximately 46,500 square feet of office space and six restrooms. Periodic scheduled services include carpet cleaning, twice annually; floor strip and wax, twice annually; external window cleaning, twice annually; and internal window cleaning, four times annually. All work performed by the Contractor shall be is accordance with paragraph 3 of this performance work statement and in accordance with applicable state and local laws.

1.1.3 Description of Services: The Contractor shall provide all transportation, labor, equipment, supervision, materials, and supplies except those listed as Government Furnished Property, for the performance of this contract.

The Deschutes National Forest Supervisors Office is a two structure of approximately 46,500 square feet of floor space. 400 sq ft of concrete, 500 sq ft of wood, 3,100 sq ft of vinyl or rubber flooring and 41,000 sq ft of carpet.

Facilities include: 6 restrooms, 12 toilets, 5 urinals, 14 sinks, 2 showers, a Janitors Closet, a lunchroom and a detached packing shed.

1.1.4 Place of Performance: 63095 Deschutes Market Road, Bend, Oregon 97701.

1.1.5 Government Regular Working Hours: The Government’s regular working hours are Monday through Friday from 0800-1700 except federal observed holidays.

1.1.6 Contractor Hours of Performance: Janitorial services shall be provided daily Monday through Friday, after working hours, between 6 pm to 6 am. Window washing, carpet cleaning, and floor strip and wax must be scheduled on the weekends when directed by the COR.

1.1.7 Federal Observed Holidays:

New Year’s Day Martin Luther King Jr.’s Birthday President’s Day Memorial Day

Independence Day Juneteenth Labor Day Columbus Day

Veteran’s Day Thanksgiving Day Christmas Day

When one of the above designated legal holidays falls on a Sunday, the following Monday will be observed as a legal holiday. When a legal holiday falls on a Saturday, the proceeding Friday will be observed as a legal holiday.

If a holiday falls on a scheduled Contractor workday, the following or proceeding workday will be used to schedule the work to be accomplished.

1.1.8 Service Interruptions: If any services must be interrupted (even temporarily) due to maintenance of contract work, the Contractor shall notify the CO, and COR at least three working days in advance. If the service is due to an emergency the Contractor shall notify the CO and COR as soon as practicable.

1.1.9 Bio-based Materials: Contractor shall use products made from bio-based materials (e.g., bio-based cleaners, degreasers and toilet bowl cleaners) to the maximum extent practical without jeopardizing the intended use or detracting from the overall quality delivered to the end user or potential harm to surfaces. The Contractor shall submit a list to the COR Within ten (10) calendar days after contract award and any changes indicating the name of the

Attachment 1, Performance Work Statement Page 4 of 9 manufacturer, brand name, Safety Data Sheets (SDS), and intended use of each product used in the performance of this contract in accordance with 29 CFR 1910.1200. Deliverable 01

1.1.10 Conservation of Utilities: The Contractor shall instruct employees in utility conservation practices. The

Contractor shall be responsible for operating under conditions which preclude the waste of utilities, including but not limited to the following activities: lights shall be used only in areas where and at a time when work is being performed; heating, ventilation, and air conditioning controls shall not be adjusted by the Contractor’s employees;

water faucets and valves shall be turned off after use.

1.1.11 Quality Control Program (QCP): The Contractor shall develop and maintain an effective QCP to ensure services are performed in accordance with this PWS. The QCP document or plan must be forwarded to and accepted by the CO. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of deficiencies. The Contractor’s QCP is the means by which the Contractor ensures that work complies with the requirements of the contract. The QCP shall be delivered to the CO within ten (10) days from the date of award. After acceptance of the QCP the Contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to the QCP. Deliverable 02

1.1.12 Contractor Work Plan: The Contractor shall develop and maintain an effective work plan to ensure services are performed in accordance with this PWS. At a minimum the plan shall include the contractor’s daily work schedule and any planned sub-contracting. The work plan will be submitted to the COR within ten (10) days from the date of award. Deliverable 03

1.1.13 Quality Assurance: The Contractor shall comply with the quality assurance program as defined in the Quality

Assurance Surveillance Plan (QASP). It defines how the performance standards will be applied, the frequency of surveillance, and the minimum Acceptable Quality Level(s) (AQL). Government surveillance of Contractor performance is not limited to the Performance Objectives as outlined in this PWS. The Government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition.

1.2 Type of Contract: The Government will award a firm fixed price contract.

1.3 Period of Performance: The period of performance shall be for one (1) Base Period of twelve (12) months, and four (4) option periods of twelve (12) Months.

The Periods of Performance read as follows:

Base Period: From 01 May 2022 to 30 April 2023 Option Period One: From 01 May 2023 to 30 April 2024 Option Period Two: From 01 May 2024 to 30 April 2025 Option Period Three: From 01 May 2025 to 30 April 2026

Option Period Four: From 01 May 2026 to 30 April 2027

1.4 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The CO and/or COR shall meet periodically with the Contractor to review the Contractor's performance.

1.5 Contracting Officer’s Representative (COR): A COR may be assigned to this contract to monitor all technical aspects and assist in contract administration. The COR may be authorized to perform the following functions: ensure that the Contractor performs the technical requirements of the contract;

perform inspections necessary in connection with contract performance; maintain written and oral communication with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements (without increasing or decreasing contract scope), including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the CO and Contractor of deficiencies; and provide site entry of Contractor personnel. The COR is not authorized to change any of the terms and conditions of the contract.

1.6 Contractor Personnel:

Attachment 1, Performance Work Statement Page 5 of 9

1.6.1 Contract Manager: The Contractor shall provide a Contract Manager and designated alternate, as applicable, who has full authority to act for the Contractor on all contract matters relating to this contract. The Contract Manager or alternate shall be available during the Government's regular working hours and shall be available on site within one hour after the Government's regular working hours. The Contractor shall submit the name and contact information of the contract manager in writing to the COR within 7 calendar days of award.

Deliverable 04.

1.6.2 Quality Control Representative: Not used.

1.6.3 Special Qualifications: The Contractor shall ensure bio-hazard cleaning and disposal of bio-hazard materials is performed by qualified and certified personnel, as per OSHA Code of Federal Regulations, 29 CFR 1910.1030 (a thru i and Appendix A).

1.6.4 Conduct of Personnel: The Contracting Officer may require the Contractor to remove from the job site any employee working under this contract for reasons of misconduct, security, or if they are found to be or suspected to be under the influence of alcohol, drugs, or other incapacitating agents.

1.6.5 Contractor Personnel Identification: Contractor personnel shall be easily identifiable through the display of badges or uniform. Contractor employees shall identify themselves by name and company affiliation when answering the telephone and attending meetings. All Contractor correspondence (written, facsimile, and email display) shall include their company name.

1.7 Security Requirements: Contractor personnel or any representative of the Contractor entering the Government facilities shall abide by all security regulations. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.7.1 Background Checks: Background checks are required to comply with Presidential Directive HSPD-12 that requires “for unescorted entry into a Federal facility, the individual will have a background investigation on file.”

Within ten calendar days of contract award and a new employee being selected for work on this contract, provide a complete list of the name, address, social security number, date of birth, and work phone of each employee engaged in the performance of this contract. Deliverable 05

1.8 Key Control: If the Contractor is provided with keys or a door access code to allow access to buildings and rooms requiring cleaning, they shall ensure they are not lost or misplaced and are not used by unauthorized personnel. The Contractor shall not duplicate keys. All keys that are provided to the Contractor will require a logged entry, signed signature, and date. Keys shall be retained in possession of the janitorial staff while performing services and returned to the COR prior to contract end date. All keys lost by Contractor’s personnel shall be reported to the COR immediately and shall be replaced at the Contractor’s expense.

1.9 Safety: The Contractor shall instruct employees in appropriate measures as specified by applicable provisions of the Occupational Safety and Health Act, 1970, PL 91-596 (84 Stat 1590). The Contractor shall provide a copy of the Safety Data Sheet (SDS) for each of the products used to perform services to the CO and COR within ten (10) days from the date of award, to be approved by the CO. Once products are approved for use on site, the Contractor shall furnish a copy of the SDS at each location where products are stored. Within ten days of contract award and any changes thereafter. Deliverable 06

1.9.1 Accidents: Report any accident within 24 hours from occurrence to the COR. Deliverable 07

1.10 Fire Protection and Prevention: All sweeping compounds, dust cloths and mop treating materials, floor oils and floor treatment materials (exclusive of waxes) shall be products which are free of any spontaneous heating capability. Listings of these products as free of this capability by the Underwriters’ Laboratory Inc. or other qualified nationally recognized testing organization shall be considered as meeting these requirements. The Contractor shall not store combustible supplies including rags, paper, and other like items near possible sources of combustion such as steam pipes, high wattage lamp bulbs, and other like items.

Attachment 1, Performance Work Statement Page 6 of 9

2.0 DEFINITIONS

2.1 Acceptable Quality Level (AQL). The allowable leeway or variance from a standard before the Government will reject the specific service. An AQL does not say that the Contractor may knowingly offer defective service. It implies that the Government recognizes that defective performance sometimes happens unintentionally. As long as the percent of defective performance does not exceed the AQL, the service will not be rejected by the Government. The Contractor, however, must re-perform the defective service when possible.

2.2 Clean. “Clean” shall be defined as free of dirt, dust, odors, spots, streaks, stains, smudges, film, discoloration, litter, debris, foreign matter, and other residue or evidence of soil. Any maintenance solution or cleaning product residue that is not an air-dry product shall be removed.

2.3 Contracting Officer (CO). A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the Contracting Officer acting within the limits of their authority as delegated by the Contracting Officer. "Administrative Contracting Officer (ACO)" refers to a Contracting Officer who is administering contracts. A single Contracting Officer may be responsible for duties in any or all of these areas. In accordance with 48 CFR chapter 1, Administrative Contracting Officer does not-Require that a duty be performed at a particular office or activity; or Restrict in any way a contracting officer in the performance of any duty properly assigned.

2.4 Contractor. The term Contractor as used herein refers to both the prime Contractor and any sub-contractors. The prime Contractor shall ensure that his/her sub-contractors comply with the provisions of the contract. The term in this contract refers to the prime.

2.5 Contracting Officer’s Representative (COR). The Government employee designated by the Contracting Officer to be responsible for monitoring of Contractor performance.

2.6 Disinfect. Cleaning in order to destroy any harmful micro-organisms by application of an approved chemical agent.

2.8 Facility. An establishment, structure, or assembly of equipment designated for a specific function.

2.9 Frequency of Service.

2.9.1 Annual. Services performed once during each 12-month period of the contract. These services are to be conducted in accordance with the specified schedule unless change is scheduled in writing.

2.9.2 Semi-Annual. Services performed twice during each 12-month period of the contract. These services are to be conducted in accordance with the specified schedule unless change is scheduled in writing.

2.9.3 Monthly. Services performed at intervals of 28 to 31 calendar days.

2.9.4 Bi-Weekly. Services performed up to 26 times during each 12-month period of the contract.

2.9.5 Daily. Services to be performed in intervals in accordance with the PWS.

2.10 Moveable Item. Items that are fifty (50) pounds or less such as chairs, trash receptacles, and any easily movable item.

2.11 Non-Personal Services. The person rendering services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with FAR 37.012, under general contracting authority, and do not require specific statutory authorization.

2.11 Performance Requirements Summary (PRS). Identifies the key performance indicators of the contract that will be evaluated by the Government to ensure the Contractor meets standards.

Attachment 1, Performance Work Statement Page 7 of 9

2.12 Quality Assurance Surveillance Plan (QASP). An organized written document used for quality assurance surveillance. The document contains specific methods to perform surveillance of the Contractor for each item of the Performance Requirements Summary.

2.13 Quality Assurance (QA). A method used by the Government to provide some measure of control over the quality of purchased goods and services received.

2.14 Quality Control (QC). A method used by the Contractor to control the quality of goods and services provided.

2.15 Random Sampling. A method of looking at a few individual items in a lot to determine the quality of that lot against a standard.

2.16 Space. An area to receive custodial services, which may or may not be considered a room by common definition.

Examples of space are definable sections of hallways, stairwells, lobbies, offices, entrances, and elevators.

2.17 Sub-Contractor: One that enters into a contract with a prime Contractor. The Government does not have privy of contract with the sub-contractor.

Contractor Requirements

3.0 SPECIFIC TASKS AND QUALITY PERFORMANCE STANDARDS

3.1 Basic Services: The Contractor shall provide daily cleaning of approximately 46,500 square feet of office space and six restrooms. Periodic scheduled services include carpet cleaning, twice annually; floor strip and wax, twice annually; external window cleaning, twice annually; and internal window cleaning, four times annually.

3.2 Janitorial Services. Workdays. Contractor shall clean restrooms, office space, elevators and stairwells, lobby and breakroom daily. Named areas shall be free of dust, dirt, debris, carpet stains, (with the exception of current/existing stains, to be documented at time of award), trash, streaks, and smudges, and present an overall appearance of cleanliness. Desks and IT equipment shall not be cleaned. Horizontal and vertical surfaces including furniture counters, railings, grilles, fire apparatus, doors, corners, crevices, moldings, and ledges less than 70 inches will be free of obvious dust, dirt, oil spots, or smudged surfaces. Trash shall be collected and put into government provided dumpster. Floors shall be clean, and shall be vacuumed twice weekly. Break room counters will be cleaned daily. Sinks and water fountains will be clean with no residue.

Standard: Named areas shall be clean, and free of dust. Trash shall be removed. Sinks and water fountains will be clean with no residue. Surveillance will be random, but no area will be observed more than once daily.

AQL: 95% Compliance

3.3 Carpets Cleaning District Office. When directed. Estimated twice annually the COR may direct the Contractor to commercially clean the carpets. Notice will be an estimated 21 calendar days. Carpet cleaning shall occur on week-end days in coordination with the COR.

Standard: Carpets shall be free of obvious removable spots, stains, soiled traffic pattern, dirt, debris, gum, and crusted material. There shall be no areas of deterioration or fuzzing. Surveillance will follow performance within 3 days.

3.4 Floor Strip and Wax. When directed. Estimated twice annually the COR may direct the Contractor to strip and wax the floor. All hard surface floors (excluding concrete) shall be stripped, waxed, and buffed, leaving them free of obvious removable spots, stains, soiled traffic patterns, debris, gum, and crusted material and finished with a high sheen finish. Floor Strip and Wax shall occur on week-end days in coordination with the COR.

Standard: Floors shall be clean, free of dirt and stains with no wax build-up. Floors will have a high sheen appearance. Surveillance will follow performance within 3 days.

Attachment 1, Performance Work Statement Page 8 of 9

3.5. Exterior window washing. When directed. Estimated twice annually the COR may direct the Contractor to clean exterior windows. Contractor shall identify all window deficiencies including staining, cracking, and windowsill damage and notify the COR in writing.

Standard: Windows shall be clean, with no streaks. Surveillance will follow performance within 3 days.

Contractor report shall be submitted within 3 days.

3.6 Interior window washing. When directed. Estimated four-times annually the COR may direct the Contractor to clean exterior windows. Contractor shall identify all window deficiencies including staining, cracking, and windowsill damage and notify the COR in writing.

Standard: Windows shall be clean, with no streaks. Surveillance will follow performance within 3 days.

Contractor report shall be submitted within 3 days.

3.7 Calculating Acceptable Quality Level, AQL: Acceptable quality levels AQL will be calculated by dividing the number of acceptable occurrences observed by the number of possible occurrences observed. For example: Paragraph 3.2 in month one the COR observed 20 janitorial services. Of the 20 observed services, 18 were satisfactory. 18 satisfactory observations divided by 20 possible observation equals 0.9 or 90%.

4.0 DELIVERABLES

4.1 Deliverables Schedule

DELIVERABLE REFERENCE FREQUENCY SUBMIT TO

01 – Bio-based Materials In accordance with paragraph 1.1.9

Within ten (10) calendar days after contract award and any changes.

To the Contracting Officer via the

Contracting Officers’ Representative (COR)

02 - Quality Control Plan

(QCP)

In accordance with paragraph 1.1.11

Within ten (10) calendar days after contract award.

To the Contracting Officer via the

Contracting Officers’ Representative (COR)

03 – Contractor Work Plan

In accordance with paragraph 1.1.12

Within ten (10) calendar days after contract award.

To the Contracting Officer’s Representative

(COR) and/or Contracting Officer.

04– Contract Manager In accordance with paragraph 1.6.1

Within ten (10) calendar days after contract award.

To the Contracting Officer via the Contracting

Officers’ Representative

(COR)

05 – Background Checks In accordance with paragraph 1.7.1

Within ten (10) calendar days after contract award.

And any changes.

To the Contracting Officer via the Contracting

Officers’ Representative

(COR)

06 – Safety Data Sheet

(SDS)

In accordance with paragraph 1.9

Within ten (10) calendar days after contract award.

And any changes.

To the Contracting Officer via the Contracting

Officers’ Representative

(COR)

Attachment 1, Performance Work Statement Page 9 of 9

07 – Reporting Accidents In accordance with paragraph 1.9.1

Report any accident within 24 hours from occurrence.

To the Contracting Officer’s Representative

(COR) and/or Contracting Officer.

5.0 PROPERTY

5.1 Government Furnished Property:

The Government will provide the following item(s) of Government property to the Contractor for use in the performance of this contract:

o Keys and security access codes.

o Telephone.

o Janitor storage closet with sink.

o Dumpster.

o Water and Electrical Power.

o Parking

5.2 Contractor Furnished Property:

The Contractor shall supply ALL supplies, equipment (ex. steam cleaner, vacuum cleaner, cleaning supplies, etc.), o Bags for trash removal and line trash receptacles o Restroom supplies to include liquid soap, toilet paper, toilet seat covers, paper towels.

o Cleaning equipment to include brooms, brushes, buckets, and vacuums o Cleaning supplies.

6.0 PERFORMANCE REQUIREMENT MEASURES: Not used, See para 3, Specific tasks and performance standards.

7.0 ATTACHMENTS

Attachment 1. District Office building layout

7.0 ATTACHMENTS