A06_0040531687_Spec.pdf

Specifications / Performance Work Statement

1. BACKGROUND

Bryce Canyon National Park (BRCA) is a unit of the National Park System, whose mission is to preserve the natural and cultural resources of Bryce Canyon National Park including the geologic spectacle of the Bryce Canyon amphitheater, as well as the scenic vistas, biological and cultural resources, and other features of scientific and educational interest, and provide visitors with educational and inspirational opportunities to safely enjoy and appreciate park values. BRCA is open 24 hours a day, every day of the year. BRCA is approximately 55 square miles or 35,835 acres. The elevation within the park ranges from a low of 6,620 feet at the bottom of the amphitheater to a high of 9,115 feet at Rainbow Point.

1.1 PERFORMANCE WORK STATEMENT FOR REFUSE SERVICES

The Contractor must provide all management, tools, equipment, and labor necessary to ensure that refuse collection services are performed at Bryce Canyon National Park. The contractor must provide pickup, transportation, and delivery, to the appropriate commercial landfill, for all refuse collected within BRCA.

2. DESCRIPTION OF SERVICES

2.1 Collection Requirements - The Contractor must provide the services of refuse collection in a manner that meets or exceeds the standards summarized in the Performance Work Statement (PWS), at the locations shown in Attachment #1, Collection Stations and Google Earth locations with approximate latitude and longitude listed for each pick-up site along with the number and size of dumpsters or trash receptacles. The contractor is responsible for positioning bulk containers for customer ease in depositing refuse and in such a way as to not interfere with park operations.

2.1.1 Park-Side Collections - The Contractor must collect and dispose of park-side refuses materials as scheduled and maintained in a sanitary manner, free of dirt, debris, odor, and pests. The Contactor must be responsible for immediately cleaning up any spills, debris, etc. after collecting refuse at a station and from collection vehicles during collection and transportation. The Contractor must pick up all litter and waste on the ground within a ten-foot radius of the containers, during the collection. Collection locations for the park are provided in Attachment #1.

2.1.2 Unscheduled Additional Points of Collection - The contractor may be requested to make extra emergency solid waste / refuse collection pick-ups at any of the specified locations on the map in Attachment #1. The contractor may also be requested to make other solid waste / refuse collection pick-ups in areas not specifically identified, but that are in collection-vehicle accessible locations within the region demarked on the same map. In either case, these special collection requests will be paid according to the Emergency Pick-ups request line item cost in the bid schedule.

2.1.3 Recyclable Materials. All recyclables will be handled separately by a different contract.

2.1.4 Routes/Schedules Submittals - During peak season (March 1st through November 30th) the contractor will pick up scheduled refuse a minimum of two times a week for approximately 39 weeks, for an approximate total of 78 trips, in accordance with Line Items on the Bid Schedule. During the off season (December 1st through the last day in February) the contractor will pick up once every two weeks. Trips will be in accordance with line item on bid schedule with a not to exceed limit. Additionally, the contractor must notify the COR of any conditions that may interrupt the schedule of performance such as vehicle breakdowns, adverse weather conditions, etc. Collection as a result of these delays must be performed by the next workday. The Contractor must coordinate these interruptions with the COR.

2.1.5 Maintaining Collection Locations - The Contractor is responsible for returning any containers to their original locations after servicing, in an upright position with the lids securely in place (closed). The contractor will also be responsible for immediately cleaning up any spills, debris, etc., which may occur during servicing of containers. All refuse on the ground within ten feet of the container, whether spilled by the contractor or placed there by park personnel, must be picked up by the contractor during collection. The contractor is responsible for collecting debris placed at collection stations; for example, tree branches, sacks, cartons, boxes, cans, tied bundles, or other containers. The contractor is also responsible for any debris removal for debris that comes off of equipment while in transit within the park. When questionable items (e.g. hazardous materials, oversized items, etc.) are placed at National Park Service – Bryce Canyon National Park Solid Waste/Refuse Collection stations, the contractor must notify and the COR and explain why such items were not collected.

2.1.6 Random Inspections of Equipment - The contractor must maintain all equipment in a clean and present a good appearance. Contractor’s equipment must be equipped with the proper safety and noise limiting devices and will be in a safe operating condition. Equipment coming inside the park is subject to random inspections to ensure cleanliness and that non-invasive species i.e. seeds are not being transported into park boundaries.

3.0 SERVICE DELIVERY SUMMARY

3.1 SERVICE DELIVERY SUMMARY (SDS) AND METHOD OF ASSESSMENT: This section identifies the process that measures success towards achieving defined performance objectives or goals defined within the performance thresholds in the Services Delivery Summary, or the process of assessing progress towards achieving the objectives/goals developed in this performance plan.

PERFORMANCE

OBJECTIVE

SOW PARA PERFORMANCE

THRESHOLD

REMEDY METHOD OF

ASSESSMENT

SS-1

Parkwide Collections

2.1.1 & 2.1.2 Acceptable = 3 Less valid complaints/defects per month.

Unacceptable = 4 or More valid complaints defects per month

Re-performance within 24 hours of notification

Periodic Surveillance & Customer Complaint

SS-2: Container Maintenance

2.1.7 & 2.1.8 Acceptable = 3 or Less valid complaints/defects per month.

Unacceptable = 4 or More valid complaints/defects per month

Re-performance within 24 hours of notification

Periodic Surveillance & Customer Complaint

SS-3: Weighing of Vehicles

6.3 Acceptable = 3 or Less

valid complaints/defects

Re-performance within 24 hours of notification

Periodic Surveillance & Customer Complaint per month.

Unacceptable = 4 or More valid complaints/defects per month

SS-4 Reporting 5.5, 6.2.1 and 6.5 Acceptable = 1 Defect allowed Quarterly

100% Inspection

3.2 COR Surveillances. The COR must periodically inspect by watching actual task performance, physically checking an attribute of the completed task, checking a management information report, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in the PWS. The Contractor is encouraged to use the best means of resources to save both time and money in completing the required services while meeting the performance thresholds. However, the CO may reduce fees or price in accordance with FAR 46.407, Nonconforming Supplies or Services.

3.3 Periodic Surveillance. This method employs a “Spot Check” style of evaluation. Periodic surveillance will be rectified acceptable or unacceptable performance as defined in SDS. All defects noted in the surveillance will be rectified by the contractor within 24 hours of notification. Contractor’s satisfactory re-performance of services must be at no additional cost to the Park and must not remove the status of any defects from periodic surveillances, as it applies to the performance thresholds listed in the SDS.

3.3.1 Standard. Defects identified in the periodic surveillances will be utilized in determining the contractors’ acceptable or unacceptable performance as defined in the SDS. All defects noted in the surveillance will be rectified by the contractor within 24 hours of notifications. Contractor’s satisfactory re-performance of services must be at no additional cost to the Government.

3.3.2 Procedures for Periodic Surveillances. Each performance objective that has been scheduled for surveillance will be evaluated.

3.3.3 Documentation. Periodic surveillances documentation must include the date, time, and location of the surveillance, applicable remarks to the surveillance, and signature of the COR.

3.4 Customer Complaint. The COR will receive complaints from park personnel and/or visitors. The COR must ensure complaint procedures and forms are made available to all customers.

3.4.1 Standard. Valid customer complaints received by the COR will be counted as a defect. Defects identified by the customer complaint will be utilized in determining the contractors’ acceptable or unacceptable performance as defined in the SDS. Each defect will be rectified by the contractor within 24 hours of notification. Contractor’s satisfactory re-performance of services must be at no additional cost to the Government.

3.4.2. Procedures for Customer Complaints. Any park personnel that observe services, either incomplete or not performed, for any contracted services, should immediately contact the COR by telephone, email, or letter, who in turn will complete appropriate documentation to record the complaint. The COR must inform the Contracting Officer contractor of the complaint, verify validity and request correction within 24 hours if the complaint is valid.

3.4.3. Documentation. Customer complaint documentation will be accomplished utilizing a Customer Complaint Form. The complainant’s name, phone number and nature of the complaint will be annotated on the form. The COR must annotate on the form the date and time the complaint was validated and the date and time of contractor notification. The contractor will then annotate on the form the action taken to correct the defect and then sign and date the form. The COR must then sign and date the form sending the completed form to the Contracting Officer. The COR will perform 100% inspection of reports and documentation submitted monthly by the contractor.

3.5.1 Standard. One defect must be allowed quarterly for the Reports Performance Objective item in the Service Delivery Summary. All defects noted in the surveillance will be rectified by the contractor within a time frame identified by the government. Contractor’s satisfactory re-performance of services must be at no additional cost to the Government.

3.5.2 Procedures for 100% inspections. The Reports performance objective will be evaluated with a pass or a fail mark. Each fail mark will correlate to a defect and will be used in determining.

3.5.3 Documentation. 100% surveillance documentation must include the date, time, and location of the surveillance, applicable remarks to the surveillance and signature of the COR.

4.0 CONTRACTOR Furnished Property and Services.

4.1 Contractor Furnished Property, Services, Materials, and Equipment. The Contractor must furnish all personnel, vehicles, and equipment required to perform requirements stated herein.

4.1.1 Contractor-Furnished Vehicles. The Contractor must provide refuse collection type vehicles and maintain all vehicles necessary to perform the requirements of this contract. Contractor vehicles must have the company name prominently displayed on both sides of the vehicle. All vehicles must be registered, licensed, insured, and operated in accordance with park traffic regulations by a licensed driver. All vehicles used in the performance of this contract must be in operable condition, and meet the local, state, and federal safety requirements. Vehicles found to be unsafe and unable to function as designed, must be removed from the park and replace at the Contractor’s expense. Vehicular repairs must not be done at the park. The CO and COR may inspect the Contractor’s vehicles at any time and direct the removal of any unsafe or object able vehicle from the park. No vehicles will be stored or kept on NPS property.

4.1.1.1 Equipment Needs - The contractor must provide an adequate number of equipment to fulfill the scope of this contract. In addition, the contractor must maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure must not alleviate the contractor from performing any requirement contained in this contract.

4.1.2 Wildlife Proof Containers - There are or will be 18 solid waste containers (standard 6 cubic yard capacity with 1, 3-yard capacity) in use, located throughout the park that meet this standard. These solid waste containers are the property of the National Park Service. Currently there are 2 recycle Roll-off’s (20 or 30 -yard) that are the property of the contractor listed under that separate contract. Recycling is entirely managed under a separate contract. These recycling Roll-off’s can share the same location as dumpsters or waste containers, if room permits.

5.0 GENERAL INFORMATION

5.1. Normal Hours. Normal hours of operation for conducting all scheduled and unscheduled refuse collection is identified as 7:00 a.m. – 11:00 a.m. Mountain Standard Time, Monday through Friday. The Contractor may find it necessary to deviate from the normal park hours of operation, to include working on weekends, in order to ensure timely completion of work under this PWS at no additional cost to the park. If an emergency need for removal is required, the COR will notify the contractor within 24 hours upon notification of required extra services. Optional unscheduled services requested must be completed within 24 hours of notification. During peek season (March 1st thru November 30th) it’s highly recommended that operating hours begin as early as possible (7:00 am) due to the amount of visitation within the park. Once the parking lots fill up, some containers could become inaccessible due the amount of congestion in the parking areas where several of the dumpsters are located. Collecting refuse earlier will also make it safer for the contractor. These hours could be subject to change should the COR receive complaints which would normally be associated with the noise associated with emptying waste dumpsters or due to increased visitation resulting in congested pick-up areas.

5.2. Recognized Holidays. The Contractor is not required to provide services on Federal Holidays, except in emergency situations.

The holidays are:

• New Year’s Day - 1 January

• Martin Luther King Day - 3rd Monday in January

• President’s Day - 3rd Monday in February

• Memorial Day - last Monday in May

• Independent’s Day - 4 July

• Labor Day - 1st Monday in September

• Columbus Day - 2nd Monday in October

• Veteran’s Day - 11 November

• Thanksgiving Day - 4th Thursday in November

• Christmas Day - 25 December

5.3 Period of Performance. The anticipated period of performance for the resultant contract is September 1st, 2021 through August 31st, 2022. Four, one-year options would be for the same duration during subsequent years (September 2022 – August 2025).

5.4 Emergency Services. On occasion, services may be required to support an activity outside the normal duty hours as described above.

5.5 Accident Reporting. The contractor must immediately notify Law Enforcement and the Contracting Officer’s Representative (COR) of any and all accidents to which the contractor’s employees are a party or witness; of any and all accidents involving his/her employees or equipment working under this contract National Park Service – Bryce Canyon National Park Solid Waste/Refuse Collection

5.6 Compliance with Park Rules and Regulations. The Contractor will comply will all park rules and regulations pertaining to resource protection. The Contractor must be knowledgeable of and comply with all applicable federal, state, and local laws, regulations, and requirements regarding environmental protection.

5.6.1 Traffic Laws. The Contractor will adhere to all posted speed limits on the park. The Contractor will immediately report any incident of wildlife mortality due to vehicle collision to the park COR.

5.7 Contract Manager. The contract manager must be able to read, write, speak and understand English. The contract manager or alternate must have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract.

5.8 Personnel. The Contractor must ensure employees have the current and valid professional licensing/certifications to accomplish the services found in this PWS before starting work under this contract and are in compliance with all federal, state, and local requirements or laws. 5.8.1. Lost and Found Property. The contractor must ensure that all articles found by the contractor’s employees are turned in to the Contracting Officer’s Representative for recording

5.8.2 Park Staff and Public Contact. Efforts will be made by the park management and the COR to limit amount of delays or interruptions the Contractor may incur in performing work. Nevertheless, the Contractor must be patient and courteous in dealing with park staff, other contractors, residents, and the visiting public.

5.8.3 Regulations. All persons employed under this contract must be subject to all applicable federal, state, and Contractor regulations and laws. It is the Contractor’s responsibility to inform his/her employees of such regulations and laws, and to ensure their compliance.

5.8.4 Safety Equipment. All contracted personnel must use safety equipment appropriate to the contract work being performed. Safety equipment must conform to OSHA Safety and Health Standards.

5.9 Safety. The Contractor must be in compliance with Park, OSHA, EPA and Department of Transportation policies. The transport vehicles are required to be covered upon removal and transport.

5.10 Records. The contract must be responsible for creating, maintaining, and disposing of only those government required reports that are specifically cited in this document. If requested by the government, the contractor must provide the original record or a reproducible copy of any such record within 5 working days of receipt of the request.

Part 1-D Packaging and Marking Solid refuse

Solid Refuse

6.0 Collection Locations. The points of collection for pickup of solid refuse (recycling bins are managed under a different contract) are shown in Attachment #1. The park reserves the right to alter the location as requirements change.

6.1 Refuse Container Identification – Recycling containers are Roll-off type containers which are managed under a different contract. Trash dumpsters throughout the park are standardized and colored differently so there will be no confusion between recycling and waste containers.

6.2 Disposal. No park disposal will be available to the Contractor. The Contractor must transport and dispose of all solid waste at a licensed and Utah State permitted off-park site selected by the Contractor. Refuse disposal materials marketing must be in accordance with existing local, state and federal regulations. The contractor must be responsible for any permit or fees associated with the use of off-park disposal locations or marketing centers

6.3 Weighing of Vehicles. Incoming and outgoing vehicle weights must be recorded on weight tickets to determine the amount of refuse tonnage collected at the park. Vehicle weights must be recorded on machine printed weight tickets provided by the operator at the weigh station, empty vehicle weights will be on record at disposal facility and with the COR. Weighing of vehicles may be subject to periodic check by the COR. The weight totals tallied and submitted monthly in the Solid Waste Report or reflected on the monthly invoice. Estimated weights must not be used.

6.4 Solid Waste Report. The Contractor must provide a monthly Solid Waste Report to the COR no later than tenth working day of the month following the month covered in the report. Merely forwarding weight tickets is not acceptable as it does not constitute a report. For solid waste, the report must show the daily and monthly tonnage totals of refuse collected and disposed of and have the specific place of disposal (e.g. incinerator, sanitary landfill, or other disposal area) the name, address, and telephone number of the receiving facility. If specific areas of landfills are designated, this must also be noted. The monthly reports may be accomplished electronically utilizing Microsoft excel spreadsheet format or Word document and emailed to the COR. The COR may ask for annual reports to verify the amount of trash removed from the park. The National Park Service is required to report annually on total refuse removed from the park.

• The Contractor must submit weight tickets monthly.

• The Contractor must submit landfill tickets monthly.

• All reports must be turned in on or before the tenth working day of each month. Anything past this date is considered as non-performance.

• Failure to provide monthly reports may result in delayed payment of invoices received.

6.5.1. Correspondence - between parties will be paid for by the sender.

6.5.2. Contract Identification - Marking of documents submitted to the CO or COR will clearly state the contract number and title.