A05_Attachment_2_PERFORMANCE_WORK_STATEMENT_PM_Software_Final.pdf

Bureau of Land Management Arizona State Office

Performance Work Statement (PWS) Project

Management (PM) Software and Support

General The Bureau of Land Management (BLM) requires Project Management (PM) computer software and interface support for Division of Information Resource Management (DIRM) for the use of project planning, implementation, and management of all associated phases of a project lifecycle.

1.1. Scope

The Service Provider (SP) shall provide PM software that is Brand Name to SmartSheets. The SP shall also provide training, and interface support to BLM personnel and facilitate compliance with federal regulation specifications from The Office of Management and Budget (OMB), Department of the Interior (DOI), Department of Homeland Security (DHS), BLM and other pertinent governmental entities as well as maintain and surpass the high standards that the BLM has for delivering Information Technology (IT) services in accordance with best practices of the industry.

1.2. Period of Performance:

Period of Performance Dates Base Period: 5/1/2022 – 4/30/2023 Option Period 1: 5/1/2023 – 4/30/2024 Option Period 2: 5/1/2024 – 4/30/2025 Option Period 3: 5/1/2025 – 4/30/2026 Option Period 4: 5/1/2026 – 4/30/2027

Description of Services The SP shall provide all personnel, equipment, materials, software, administration, and management necessary to migrate all existing project data currently being used and contained in other authorized agency FedRamp Smartsheet accounts and other Smartsheet.com accounts to newly acquisitioned BLM Specific PM software accounts. The SP shall provide new licenses, training, and interface support to BLM personnel in the use of PM software as specificized in this PWS. The terms and conditions of the basic contract apply.

2.1 Standard Operating Procedures and Best Practices

The SP shall develop and submit PM software standard operating procedures (SOP) as required for optimal use of software. SP shall perform all necessary activities required for developing new, updating existing and archiving obsolete SOPs as technology advances.

The SP shall support the adherence to all departmental and bureau policy. The following standards shall be used.

• DOI IT Solution Development Life Cycle Guide Version 1.0

• International Council on Systems Engineering (INCOSE) System Engineering Capability

Assessment Model (SECAM)

• Federal Risk and Authorization Management Program (FedRAMP)

• Project Management Institute (PMI) Project Management Best Practices

• Software Engineering Institute (SEI) Capability Maturity Model Integration (CMMI)-

SE/SW/IPPD/SS V1.1 Best Practices

• Institute of Electrical and Electronics Engineers (IEEE) Std 830-1998 Recommended Practice for Software Requirements Specifications

• IEEE Std. 1490-1998 Guide to the Project Management Body of Knowledge, Adoption of

PMI Standard

• IEEE Std. 1012-1998 Standard for Software Verification and Validation Plans

• SEI Evolutionary Process for Integrating Commercial Off-The-Shelf (COTS) and

Government Off-The-Shelf (GOTS) Based Systems (EPIC)

• SEI An Activity Framework for COTS Based Systems

2.2 Project Management Software:

The SP shall be responsible for providing a downloadable subscription-based online project management service application license, aka PM “software”. The software shall be capable of, but not limited to:

• Licenses shall be transferable within the government organization.

• Software account management and settings shall be provided in one centralized location to easily track licenses and manage account configuration.

• SP shall provide updates to the software any time software modifications or upgrades are made by the SP.

• Software shall be compatible with Windows 10 Enterprise operating system.

• Software platform shall allow for collaboration of project management functions between federal personnel and non-federal stakeholders.

• Software permission levels shall be adjustable for owner, editor, or viewer of the data.

Contributors or viewers of the data shall be granted access via unique URL without requirement to log into any specific website.

• Software shall provide project dashboard consisting of widgets, graphs, tables, and/or data points that allow for immediate visual representation of project elements and status.

• Software shall provide user with the ability to control data retention.

• Software shall be capable of exporting data to Microsoft Excel, Project, PDF or Google

Sheets.

• Software shall be capable of project schedule Gantt chart configuration showing critical path of project.

• Software shall be capable of project workflow automation of tasks and allow for automated requests for action from contributing stakeholders.

• Software shall allow for digital resource management, including archiving or migration of data.

2.3 Professional Services:

The SP shall provide analysis, advisory and technical support to assist BLM personnel in the implementation of PM software. Services provided shall include, but not be limited to the following:

• SP shall provide migration of data from all existing Smartsheet.com and other Fed-Ramp Smartsheet accounts to designated new software accounts specific to BLM. Migration shall include troubleshooting any error conditions encountered during the data migration.

If necessary, data migration shall include writing and executing any custom computer programming to mitigate issues that may occur during migration. Four existing Smartsheet.com accounts require migration.

• SP shall provide the following user training for PM software:

o Unlimited training in the form of “on demand” tutorial sessions shall be provided for each licensed user to access at any time.

o One-on-one live tutorial sessions shall be available for each licensed user to interact with SP software specialist with screen sharing capabilities. A total number of 5 hours per licensed user per year shall be provided for live support.

• SP shall provide system administration support for managing licensed user software settings adjustments.

1.3. Contract Structure:

The SP is required to provide a limited number of software licenses in accordance with the Bid Schedule (See Attachment 1) for each performance year; the following is a list of office locations for the Base Year. This is subject to change

Office Location Licenses Needed AZ- Gila District 3 OR – Rosenburg 3

NTC 1

NV – Carson 5 OR – Vale 3 OR – Medford 2 AZ – Phoenix District Office 9 OR – State Office (952) 4

1.4. HelpDesk Contact Information:

The SP shall provide the following information for all BLM users:

• Weblink for one-on-one tutorials

• Phone number to a Help Desk

3.0 Basis of Award:

The basis of this solicitation will be Lowest Priced Technically Acceptable (LPTA). BLM intends to award one (1) Firm Fixed Priced Contract.

BLM Points of Contact

Name Title Phone Email

Lisa Hariper Contracting Officer (602) 417-9434 lhariper@blm.gov mailto:lhariper@blm.gov

Cindy Gonzalez Contract Specialist (303) 236-1159 chgonzalez@blm.gov Amber Siewin Contracting Officer

Representative

(480) 390-3893 asiewin@blm.gov mailto:asiewin@blm.gov

3.0 Basis of Award: