A04-SOW_BLEVC_Snow_Removal_FY24.pdf

Statement of Work

Seasonal Snow Removal Services

Bloomington Education and Visitor Center

Minnesota Valley National Wildlife Refuge 3815 American Boulevard East, Bloomington, MN 55425-1659

Dec 1, 2023 - Mar 31, 2024 and four option years

Table of Contents

1. General Information…………………………………………………………….3

2. Description of Services…………………………….……………………………...5

3. Service Delivery Summary……………………………………………………..6

4. Other Conditions………………………………………………………………..7

5. Government Furnished Property……………………………………….......…...7

6. Other Requirements…………………………………………………………

1. General Information The purpose of this contract is to provide snow removal services at the

Bloomington Education and Visitor Center/MN Valley National Wildlife Refuge/ MN Headquarters located at 3815 American Boulevard East, Bloomington, MN 55425-1659. The service provider shall assume all responsibilities associated with the snow removal of the parking lots and sidewalks specified in attached drawing. This Performance Work Statement (PWS) describes a performance based work environment in terms of “what” the required service output is rather than task-based or

“how” the work is to be performed. The ultimate goal of the service provider shall be to ensure that the aforementioned facilities are cleared of snow and safe for parking and walking to meet the needs of the U.S. Fish and Wildlife Service customers and staff. Quoting vendors shall be an established business specializing in professional snow removal of commercial and government facilities.

1.1. Performance Work Statement (PWS) Organization The sections of the PWS are as follows: General Information contains foundational information; Description of Services provides a narrative of services to be accomplished; Service Delivery Summary (SDS) identifies the performance measurements; Other Conditions, Government Furnished Property, and Other

Requirements defines the Government and service provider requirements.

1.2. PWS Implementation The service provider shall be responsible for the hiring, training, and supervision of personnel. Other than those provided by the Government, the service provider/personnel will also be responsible for equipment, tools, materials, vehicles, transportation, and other items necessary to provide janitorial services to the aforementioned facilities. The service provider is encouraged to use innovative processes and continuous quality improvement in the performance of the PWS.

1.3. There must be an approved schedule submitted prior to work beginning The basic contract period should begin as of December 1, 2023 and run through March 31, 2024. The service provider shall work with Refuge personnel to establish a reasonable schedule. Four option years shall follow resulting in a final delivery date of Mar 31, 2028. Annual execution of option years is contingent upon available funding.

1.4. Work Hours and Special Conditions Normal office hours are 7:00 am to 5:00 pm, Central

Standard Time, Monday through Friday, except Federal Holidays. All snow clearing services shall be performed during overnights prior to 7:00 am office hours unless otherwise scheduled/ approved.

1.5. Federal Holidays The following Federal Holidays are observed by Bloomington Education and Visitor Center/MN Valley National Wildlife Refuge:

New Year’s Day, January 1st or the Friday preceding or Monday following

Martin Luther King’s Birthday, 3rd Monday in January

President’s Day, 3rd Monday in February

Memorial Day, Last Monday in May

Independence Day, July 4th or the Friday preceding or Monday following

Labor Day, 1st Monday in September

Columbus Day, 2nd Monday in October

Veteran’s Day, November 11th or the Friday preceding or Monday following

Thanksgiving Day, 4th Thursday in November

Christmas Day, December 25th or the Friday preceding or Monday following

1.6. Character of Work The work shall be executed in the best and most effective manner by qualified, careful and efficient personnel skilled in the trade, and in strict accordance with the contract documents and standards of the industry.

1.7. Key Personnel The service provider shall not employ persons for work on this contract if such employee is considered by the contracting officer or Refuge management to be a potential threat to the health, safety, general well-being or operational mission of the Refuge and its population. The service provider shall exercise due diligence in assuring that only trustworthy and reliable persons are allowed to enter the building and that each such person shall have had the Refuge's rules and regulations reviewed with them regarding the security of Refuge property. The service provider shall furnish in writing to the Contracting Officer (CO) the names and phone numbers of all management and supervisory personnel no later than the start of contract performance. The CO shall be notified immediately whenever changes are made to these key personnel.

1.8. Employment of Government Employees The service provider shall not employ any person who is an employee of the United States (US) Government if the employment of that person would create a conflict of interest, or the appearance of a conflict of interest. Furthermore, the service provider shall not employ any person who is an employee of the Department of the Interior unless such person seeks and receives proper approval. The service provider is prohibited from employing off-duty Government Quality Assurance Personnel (QAP) who are managing any contracts or subcontracts awarded to the service provider.

1.9. Building/Facility Access Control The service provider shall establish and implement methods of making sure all keys/badges to allow access provided by the Government to the service provider are not lost or misplaced and are not used by unauthorized persons. Keys/badges issued to the service provider by the Government shall not be duplicated. The Contract manager shall ensure that all keys/badges are returned upon termination of employment or at contract end. The service provider shall include procedures for immediate reporting to Refuge Management and the CO any occurrences of lost, unauthorized uses, or unauthorized duplication of keys.

1.10. Corrective Action(s) In the event keys/badges are lost or duplicated, the service provider may be required, upon written direction of the CO to re-key or replace the affected lock(s) or badges.

Coordination for any combination changes shall be made through the facility manager. The

Government may, at its option, replace the affected lock(s), badges, or perform re-keying and deduct the cost of such from the monthly payment due to the service provider.

1.11. Environmental, Health, and Safety Training The service provider shall provide their personnel with environmental, health, and safety training to ensure compliance with all federal, state, and local laws or regulations.

a. The service provider shall use environmentally friendly de-icing products that will not damage concrete or metal and will help protect the environment. This de-icing product shall be used on all roadways, parking lots, concrete entrances, walkways, and steps to prevent ice build-ups. This also applies to all sand/de-icing mixtures. All chemicals used shall comply with federal specifications, local codes and be approved by the Property Manager prior to the first inclement weather event. Use only products with a chemical composition of inorganic salt, with organic based performance enhancers. No sodium chloride or calcium chloride salt shall be used due to environmental risk. Less disruptive chemicals: magnesium chloride, potassium acetate, and potassium chloride are recommended. The proposed de-icing product shall be submitted to the Property

Manager for written approval prior to purchase and use.

b. The service provider shall ensure there is an adequate supply of chemicals and sand on site or readily available to cover unexpected snow and ice events.

1.12. Compliance with Laws and Directives The service provider shall have and maintain current licenses, bonds, and insurance as required by Minnesota State Law. The service provider shall ensure custodial services are performed in accordance with commonly accepted commercial practices. In addition, the service provider shall comply with all applicable federal, state, and local laws and regulations including, but not limited to, Occupational Safety and Health Administration (OSHA) and

National Fire Protection Association (NFPA). Compliance with OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the service provider.

1.13. Quality Control Quality control will be a combined effort of the service provider and the

Government based on service provider performance, metrics, and customer complaints.

The contractor shall ensure that they have a snow removal plan. This plan shall be provided within 30 calendar days of the award.

At a minimum, the snow removal plan shall include the following items:

- Coordination measures to ensure appropriate levels of effort for the conditions of the building.

- Equipment

- Personnel

- Snow removal event triggers

- Treatment areas requiring de-icing

- Approved materials and chemicals

- Safety plan

- Notification procedures

- Sub-Contractor for plowing/sanding if applicable

2. Description of Services

2.1 Work to be accomplished The service provider will perform a full range of snow clearing duties per snow event. See attached quote and associated maps. The work to be performed under this contract and in accordance with these contract documents shall consist of furnishing all necessary labor, materials, and performance of all work shown and described in the contract documents, all of which are made a part thereof. The following areas shall receive snow removal services:

a. Plowing will be done if the snowfall is 1.” or more. During excessive/continuous snowfalls (over 6 inches), drive lanes will be plowed every 6 inches.

b. Drive areas, parking lots, sidewalks and the entrances to the buildings in attached image will be cleared of snow without blocking traffic or impeding the visibility of vehicular operators. If vehicles are parked in parking lots, parking lots will only be plowed behind the parked vehicle.

c. Salt/Sand Parking lots, sidewalks and entrances in attachment. Contractor shall come back to remove snow that has fallen from ramped roofs after the initial snow clearing services.

d. Snow event trigger: The snow removal contractor will begin mobilization of snow removal activities 45 minutes before accumulation reaches the 1" trigger. Contractor will repeat plowing activities of this site as necessary or at a minimum of two (2) hour intervals throughout the business day until the snow event has ended.

2.2 Frequency of Work The service provider will perform a full range of snow removal duties per snow event. If the service provider POC leaves the position, the contractor will notify the

BLEVC Property Manager in writing. The service provider must establish another main POC within

24 hours.

3. Service Delivery Summary

The service provider requirements are summarized into performance objectives that directly relate to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service for each requirement. These thresholds are critical to mission success.

*Complaints will be researched by the Government to determine their validity.

Performance Objectives PWS

Para

Performance Measure

1 Ensure all tasks listed in are performed at the required frequency.

2.3 No more than 1 discrepancy noted during

Quality Assurance Evaluator (QAE) monthly periodic surveillance.

4. Other Conditions

Only the service provider and employees are authorized onsite. All persons employed in the work, while on the premises, shall comply with all building regulations.

The service provider shall use caution when snow removal is in progress to prevent any damage to the buildings, grounds, vegetation, landscape areas, sidewalks, roads, fire hydrants, shrubs, signs, and other protrusions. The Contractor shall be held liable for any damage incurred to Government property during the performance of work. All locally prescribed safety regulations, laws, and practices shall be carefully observed in performance of the work.

5. Government Furnished Property

The service provider and personnel are responsible for safeguarding all government property provided for use. The service provider shall report the occurrence of any lost or stolen Government property immediately to the designated Government contact person.

6. Other Requirements

Vendors are highly encouraged to schedule a site visit (walk-through) of the facility by contacting the point of contact listed below:

Veronica Bauer 651-279-0716 or Eric Mruz 612-590-8073

The Service provider will perform a full range of snow removal duties per snow event.

Quoting service providers shall provide per month pricing for a base year and four option years.