A02 - BOB SHETLER RECREATION AREA CUSTODIAL PWS.pdf

PERFORMANCE WORK STATEMENT

PARK CUSTODIAN

BOB SHETLER RECREATION AREA

SAYLORVILLE LAKE PROJECT, IOWA

SECTION TITLE

1. GENERAL INFORMATION

2. GOVERNMENT-FURNISHED PROPERTY

3. CONTRACTOR-FURNISHED ITEMS AND SERVICES

4. CUSTODIAL CLEANING SERVICES

5. CONTRACT REQUIREMENTS PACKAGE

ANTITERRORISM/OPERATIONS SECURITY

6. QUALITY ASSURANCE SURVEILLANCE PLAN

TE-1 TECHNICAL EXHIBIT #1 “WORK AREA SCHEDULES AND FACILITY

LIST”

TE-2 TECHNICAL EXHIBIT #2 “BOB SHETLER CUSTODIAL SERVICE

AREA MAP”

TE-3 TECHNICAL EXHIBIT #3 “ANNUAL RECREATION AREA

SCHEDULES”

ATT-1 ATTACHMENT 1 “QUALITYASSURANCE MONITORING FORM”

1. GENERAL INFORMATION

1.1 BACKGROUND. Saylorville Lake is a flood control reservoir in Des Moines, Iowa, with numerous parks and access areas managed by or leased from the U.S. Army Corps of Engineers.

Park areas at Saylorville Lake Project offer a wide variety of recreation facilities including boat launching ramps, campgrounds, full service marinas, picnic areas, and sand swimming beaches.

1.2 SCOPE OF WORK. The Contractor shall provide all labor, materials/supplies, transportation, and equipment to perform custodial and minor maintenance duties at the Bob Shetler Recreation Area at the Saylorville Lake Project, as defined in this Performance Work Statement (PWS). A map of Saylorville Lake can be found at the website:

https://www.mvr.usace.army.mil/saylorvillelake/

1.3 REQUIRED INSURANCE. In accordance with the FAR Clause 52.228-5 titled “Insurance Work on a Government Installation” the Contractor shall obtain and maintain during the period of performance under this contract the following kinds and minimum amounts of insurance*:

Workmen’s Compensation . . . . . . Coverage complying with applicable State statute** Employer’s Liability . . . . . . . . . . . Minimum $100,000 General Liability/Bodily Injury. . . Minimum $500,000 per occurrence Automobile Liability . . . . . . . . . . . Minimum $200,000 per person $500,000 per occurrence $ 20,000 property per occurrence

* Reference FAR 28.307-2 Liability, subparagraphs (a), (b), and (c).

** Iowa Insurance Division, telephone # (515) 654-6600 Iowa Division of Workers Compensation, telephone # (800) 327-4888

1.4 TWO PERSON TEAM. Park Custodian Contractor at minimum shall consist of a two person team, each possessing a valid driver's license. Bob Shetler Recreation Area is Saylorville Lake’s most visited park and sees thousands of people every year so a two person team is required to handle the area. Both persons shall perform all specified contract services daily, including weekends and Federal holidays. The term Contractor as used herein shall refer to both members of the Contractor team and all Contractor employees.

1.5 PERSONNEL REQUIREMENTS. Contractor shall be physically qualified to perform all work as specified in this Performance Work Statement. Such work includes but is not limited to providing services outdoors under varied and sometimes severe weather conditions, repeated bending and stooping, heavy lifting, standing and walking for long periods, reaching, pulling and climbing on a step ladder. The work shall also include providing information and interacting with the public.

1.6 PRE-WORK TRAINING CONFERENCE. Contractor shall attend a training and orientation meeting at the Saylorville Administration Building on the dates and times specified in the Custodial Service Area Schedule. At this meeting the Contractor will be provided with a handbook listing project information, policies and procedures. Government furnished supplies will be distributed at the conclusion of this meeting. The Contractor shall provide the following plans at or before the meeting:

1.6.1 ACCIDENT PREVENTION PLAN: An accident prevention plan is a safety and health policy and program document that is contract specific. The accident prevention plan shall comply with the requirements set forth in the Abbreviated Accident Prevention Plan in the USACE EM 385-1-1 in Appendix A.

1.6.2 CONTINGENCY PLAN: A contingency plan for how the Contractor will accomplish the work in the event of illness and emergencies.

1.6.3 QUALITY CONTROL PLAN: A quality control plan is the Contractor’s management plan for executing the contract. It describes the way in which the Contractor will produce deliverables, and the step-by-step approach that will be taken to ensure the quality of the service.

These plans can be submitted electronically and approved by the Contracting Officer’s Representative (COR) prior to this meeting and must be approved prior to work beginning. The Contractor shall also submit background checks for each employee, conducted by a bonded third party within the six months preceding the Notice to Proceed date, and shall authorize the reports to be provided to the Rock Island District Security and Law Enforcement Office before any work may begin. Requirements for these submittals are defined in Section 5.

1.7 MONTHLY MEETING. During the contract term, Contractor shall attend monthly safety / information meetings at times and locations as determined by the COR. The Contractor will not be required to attend meetings scheduled on Contractors regularly scheduled day off. The purpose of the monthly meetings is to present a short safety briefing and to discuss project policies, procedures and information relevant to the Contractor's operation.

1.8 TEMPORARY LIVING QUARTERS.

1.8.1 RESIDENCY REQUIREMENT: The physical presence of a person who can contact authorities is often a strong deterrent to vandalism and rowdy behavior. For this reason, Park Custodians are required to Live on Site. The contractor shall use their RV as a regular domicile and shall live on site for the duration of the performance period. Living on site includes consuming meals, sleeping and otherwise spending a minimum of 18 hours daily within the contract area. On weekends and Federal holidays, absences from contract area shall be limited. Live On Site requirements do not apply to Contractors scheduled days off.

1.8.2 CONTRACTOR SUPPLIED RECREATION VEHICLE (RV): The contractor shall furnish a factory-built, “self-contained” recreation vehicle (RV) of the travel trailer or motor home type to serve as temporary living quarters for the duration of the contract. Pickup shell-type campers, pop-up tent trailers, tents, mini-travel trailers, mobile homes, converted school buses, or other RV’s, which do not meet requirements or the self-contained” classification as determined by inspection of the COR, will not be acceptable. Note: The contractor team shall be the sole occupants of their site.

1.8.3 GOVERNMENT PROVIDED RV SITE: Two designated RV sites will be provided by the Government at no cost to the Contractor. The site will be supplied with 110 volt electrical service, potable water, sewer hook-up, picnic table, fire ring, garden plot and a wooden yard type storage shed. The contractor shall supply a padlock for the storage shed; such shed shall be used only for storage of materials and supplies required to perform the duties of the position. The contractor will be responsible for providing all labor and materials for making connection between their RV and Government supplied utilities (electrical, water and sewer). The Government assumes neither responsibility nor liability for losses resulting from any interruption or outage of utility services, regardless of duration of outage. The contractor shall place RV on site at least one day but no more than three days prior to start of contract performance period; and shall remove the RV along with all personal property no later than three days after the end of performance period; unless prior approval for variation is obtained from the COR.

1.9 SPECIAL REQUIREMENTS FOR LIVING ON GOVERNMENT PROPERTY.

1.9.1 SITE APPEARANCE: Temporary living site shall be maintained in a clean, sanitary, orderly and uncluttered condition at all times. This site cannot be altered in any way. Washers, dryers and/or other appliances (i.e. refrigerators, freezers etc.) must be kept inside the contractor’s living quarters.

1.9.2 ANIMALS: Cages, pens or similar facilities for housing pets or raising animals will not be allowed. Contractor's pets shall be confined to the RV or kept on a leash 6 feet or less in length.

1.9.3 FIREARMS: Contractors shall not carry or possess firearms in their RV or anywhere on Government property.

1.9.4 PROHIBITED ACTIVITIES: Contractor shall not be engaged in any commercial activities on Government property; nor be involved in other activities including child care and outside employment that conflicts or interferes with the performance of this contract.

1.9.5 OPERATION OF CONTRACTOR VEHICLES: Contractor shall comply with all provisions of Title 36 Code of Federal Regulations pertaining to Corps of Engineers areas and all other local, state and federal regulations as apply. All vehicles shall be properly licensed, insured and maintained in a safe, clean condition. At the pre-work orientation and training meeting the Contractor shall provide a copy of vehicle insurance for all vehicles that will be used to provide contract services. Contractors shall not operate any motor vehicle (including golf carts/UTV’s) off road, around gates or barricades, on sidewalks, trails or driving the wrong way on a one way street while performing services under this contract;

unless prior approval is obtained from the COR.

1.9.6 VISITORS: Contractors are allowed to have visitors stay with them in the

Contractor's RV. However, visitors with their own RV will be required to stay at a regular campsite and pay the normal camping fee. At no time will any visitor be allowed to connect to utilities provided for the use of the Contractor.

1.10 PERSONAL APPEARANCE AND CONDUCT.

1.10.1 PROFESSIONAL IMAGE: Contractors shall at all times promote a positive, professional image of themselves and the Corps of Engineers. At no time shall Contractors through their personal appearance, actions or demeanor discredit the Government.

1.10.2 ENFORCEMENT OF REGULATIONS: Surveillance of recreation areas is an important part of the Park Custodian's job. However, enforcement of Federal Regulations is the responsibility of the Corps of Engineers personnel and not part of the duties or responsibilities of this contract.

1.10.3 VIOLATIONS: Contractors shall not attempt to apprehend violators or enforce regulations; nor argue with or directly accuse a member of the public of wrong doing; nor commit Corps employees to any type of action.

1.10.4 PROHIBITED CONDUCT: Contractors shall not consume nor be under the influence of alcohol, drugs or medications (except with doctor prescription) during on-duty hours; nor conduct themselves at any time in a manner unbecoming their position or as so to bring discredit to themselves or the Corps of Engineers.

1.11 REPORTING REQUIREMENTS.

1.11.1 DISTURBANCES: Contractors shall immediately report all emergency situations, accidents, vandalism, public disturbances and violations of Title 36 CFR to Corps Park Rangers or local law enforcement personnel as soon as possible.

1.11.2 DAMAGE, REPAIRS AND MAINTENANCE: Contractors shall report all malfunctions of utilities, damaged facilities or fixtures, vandalism, and general area maintenance and repair needs on the same day as discovered by contacting the COR or the Corps Administration Office and submitting a written Work Order Form.

1.11.3 LOST AND FOUND ARTICLES: Contractor shall report all information concerning either lost or found property on forms provided by the Government.

Found property shall be safeguarded by the Contractor and promptly turned in to the COR or an authorized Corps employee.

1.12 ENVIRONMENTAL CONTROLS.

1.12.1 COMPLIANCE WITH LAWS AND REGULATIONS: The Contractor shall be knowledgeable of, and shall comply with, all applicable Federal, State, and Local laws, environmental requirements, and instructions. The Contractor shall ensure policies and procedures are followed that protect the health and safety of employees and the community to minimize or eliminate the risk of environmental pollution.

1.12.2 NOTIFICATION OF ENVIRONMENTAL SPILLS: If the Contractor or employee(s) of the Contractor spills or releases any substance into the environment, the Contractor shall immediately report the incident to the COR or in his or her absence the Contracting Officer. The Contractor shall be liable for containment and environmental cleanup of the spill or release of such substance.

1.13 PAYMENT PROCEDURES.

1.13.1 MONTHLY INVOICE: The Contractor shall submit a monthly invoice to the

Saylorville Lake Administration Office, 5600 NW 78th Avenue, Johnston, Iowa 50131 for the work completed during the billing period. The monthy invoice can also be e-mailed to the COR. Payment will be made in accordance with contract provisions and the Prompt Payment Act.

1.13.2 CLOSING OF AREAS: Major storm damage, floods, high lake pool level, other natural causes, major construction activities, National Security or Federal Government shutdown may result in the partial or total closure of contract recreation areas at times. During such times it may be necessary for the Government to suspend the Contractors operations on part or all of a contract area and suspend payment or renegotiate the contract price. Notice of such termination or stop work orders will be made by the Contracting Officer.

2. GOVERNMENT-FURNISHED PROPERTY.

2.1 BACKGROUND. GOVERNMENT SUPPLIED ITEMS: During the term of this contract the Government will furnish only the following supplies, materials, and items for the performance of contract duties and services. All Government furnished chemicals and supplies will be distributed on Tuesday and Thursday 12:30PM - 1:00PM from the Maintenance Building located on the west end of Saylorville Dam.

2.2 CHEMICALS. All chemical cleaners, detergents, disinfectants, deodorizers, wasp spray and other over the counter pest control agents and weed control herbicides.

2.3 FACILITY SUPPLIES. All toilet paper, trash can liners, light bulbs, soap, and toilet paper holders.

2.4 UTILITIES. All water, lighting, electricity and off-Project trash hauling/disposal.

2.5 GOVERNMENT PROVIDED RV SITE AND STORAGE SHED. As defined in section 1.8.3.

2.6 EQUIPMENT FOR OCCASIONAL USE. A high pressure sprayer/washer.

2.7 MISCELLANEOUS SUPPLIES. All forms for submitting required reports, gate and building keys, identifying cap, magnetic mount vehicle safety light and miscellaneous repair parts/hardware.

3. CONTRACTOR-FURNISHED ITEMS AND SERVICES.

3.1 BACKGROUND. CONTRACTOR SUPPLIED ITEMS: During the term of this contract the Contractor shall furnish all of the following equipment, supplies and materials as listed and all other items as may be necessary to perform the duties and services of this contract.

3.2 SELF-CONTAINED RV. As defined in section 1.8.1.

3.3 TELEPHONE. A telephone or cellular phone with message recording services, such as voicemail, is required for communication and receiving messages when unavailable. Users must pay for all connection and monthly service charges associated with these devices or services, whether it's a landline with an answering machine or a cellular phone with voicemail capabilities.

3.4 SUITABLE VEHICLE(S) AND FUEL. Contractor shall furnish suitable vehicle(s) and fuel for personal transportation, work area use, pickup and delivery of supplies and transport of refuse from trash cans to bulk storage dumpsters. All vehicles shall be properly licensed and maintained in a safe, clean condition. Contractors will be required to drive from their RV Site to daily work site as often as required to perform the specified services and should consider fuel cost for vehicle operation when providing a quote.

3.5 SUPPLIES. The Contractor shall provide all paper towels, sponges, rags, scratch pads, and/or other wiping, polishing, drying and scraping cloths/materials.

3.6 EQUIPMENT. The Contractor shall furnish all necessary equipment such as brooms, leaf blower, brushes, buckets, mops, squeegees, shovels, hoses, nozzles, step ladders, plunger, dust pans, lock for storage shed, cleaning signs, and all other equipment necessary to accomplish the required work.

3.7 MAIL. Mail service will be at the discretion of the Contractor. If service is desired, it is the responsibility of the Contractor to contact the local Post Office to determine if rural delivery is available to the site. If the Contractor elects to have the service, the Contractor shall provide a mailbox and if necessary a post, and installation of the post, in accordance with U.S. Postal

Service requirements. Once service has been established, the Contractor shall provide the Project Office with the local mailing address.

4. CUSTODIAL CLEANING SERVICES.

4.1 BACKGROUND. The requirement to perform cleaning services shall apply to all parts of buildings, facilities and recreation area grounds covered under this contract seven days a week. The omission of methods or standards for the cleaning of any parts of facilities or contract area shall not relieve the Contractor from the requirement to perform services to those areas or facilities.

4.2 SCHEDULE OF DUTIES.

4.2.1 PRIMARY CLEANING SERVICES: Primary cleaning services and the frequency they are to be performed are listed for each type of facility cleaned and the service performed. Contractor shall daily begin performing Primary Cleaning Services no later than 7AM and complete them by 12 Noon.

Exception: Primary cleaning services for all buildings and shelters shall be completed by 10AM.

4.2.2 EVENING SPOT CHECK SERVICES: Spot checks shall be performed on all buildings and shelters – between 5 p.m. to 8 p.m.. Spot checks shall consist of inspecting buildings and shelters for malfunctions and correcting or reporting them as needed; restocking toilet paper, flushing soiled toilets and urinals, removing excess water and debris from floor that may be a safety hazard, emptying full trash cans and cleaning any unsanitary conditions.

4.2.3 SHOWER BUILDINGS, COMFORT STATIONS, & VAULT RESTROOM

a. FREQUENCY: Perform daily primary cleaning items as listed below, 7AM to 10AM.

b. CLEAN AND DISINFECT DAILY: All sinks, faucets, counters, mirrors, hand dryers, handrails, door handles/plates, toilets, seats, urinals, tissue holders, light fixtures/covers, doors/jams, utility supply rooms, vents, windows, ceilings, exterior walls, eaves, entryways and sidewalks and shower stalls (all parts). Polish and dry all fixtures daily. All floors shall be cleaned daily and disinfected with disinfectant. Excess water on floors shall be removed by mop, broom, or squeegee.

c. SERVICE DAILY: Restock toilet tissue by filling all tissue holders. Change out burnt out light bulbs and replace broken tissue holders. Plunge clogged toilets. Empty all trash cans upon completion of building cleaning and replace plastic liners. Clean and disinfect trash cans as needed.

d. CLEAN DAILY; DISINFECT EVERY MONDAY: All interior tile walls, showers, floors, and all toilet stall partitions and doors. Dry all surfaces upon completion of cleaning.

e. DAILY PERFORM EVENING SPOT CHECK: 5PM to 8PM

4.2.4 PICNIC SHELTERS (open sided with partially enclosed ends, each contain an average of 10 tables, 2 fire-places and 1 group grill.)

a. FREQUENCY: Perform primary cleaning as listed Friday through Monday, Federal Holidays, and the day before and after holidays.

b. CLEAN DAILY; DISINFECT ON EVERY MONDAY: All picnic tables in and adjacent to shelters and floors. Excess water on floor shall be removed.

Picnic tables shall be wiped dry.

c. CLEAN DAILY: All ceilings, sidewalks, light fixtures and outlets.

d. CLEAN AT A MINIMUM ONCE A WEEK BY THURSDAY: All group grills by removing and properly disposing of ashes, litter and all debris. Grills shall normally be cleaned without the use of water.

e. SERVICE DAILY: Remove all hanging objects (balloons, streamers, signs, tape, banners, etc.).

f. DAILY PERFORM EVENING SPOT CHECK: 5PM to 8PM.

4.2.5 LITTER PICKUP: Contractors are not required to perform litter pickup services on rip-rapped areas.

a. FREQUENCY: Perform daily primary litter pickup services as listed, 7AM to 12 Noon.

b. SERVICE DAILY: All grounds areas and all facilities within the contract area. Boundary for litter pickup service shall extend 25 feet beyond all mowed edges and/or facility edges. Service area and facilities shall include all buildings, playgrounds, ball fields, boat ramps, boat ways, campsites, picnic sites, tables, fountains, grills, trails, sidewalks, roads, parking lots, road shoulders, curbing, drains, mowed areas and ornamental shrub beds.

4.2.6 REFUSE PICKUP: The collection of refuse from the bulk storage dumpsters and its transport to a solid waste disposal site is performed by others and is not part of the services provided under this contract.

a. FREQUENCY: Perform daily primary refuse pickup services as listed, 7AM to 12 Noon.

b. SERVICE DAILY: All grounds areas, facilities, and trash cans within the contract area. Upon completion of service all trash cans will be empty, clean, disinfected as needed, fitted with a new plastic liner as needed, trash can properly placed on holder with lid in place, and lids to bulk storage dumpsters properly closed. Contractor shall haul all refuse to the contract area bulk storage dumpsters in such a manner so that no refuse or effluent will be lost.

Open end of trash liners shall be kept tied closed prior to disposal in the area dumpster.

4.2.7 DRINKING FOUNTAINS

a. FREQUENCY: Perform daily primary cleaning as listed, 7AM to 12 Noon.

b. CLEAN AND DISINFECT DAILY: All parts of all fountains.

4.2.8 PICNIC AND CAMPING SITES, TABLES, GRILLS, AND ELECTRICAL

BOXES

a. FREQUENCY: Perform daily primary cleaning as listed, 7AM to 12 Noon.

b. INSPECT AND CLEAN DAILY AS AVAILABLE; DISINFECT AS NEEDED: Contractor will not be required to service occupied campsites, picnic sites, tables, grills or electrical boxes. Picnic tables shall be scrubbed clean, disinfected, rinsed and dried at a minimum of once annually. Grills shall normally be cleaned without the use of water. Litter and food residue shall be removed daily. All ashes shall be removed and placed in area dumpsters by Thursday of every week. Contractor shall take proper care to insure that no hot coals or ashes are placed in area dumpsters. Electrical boxes shall be looked over for issues and kept clean.

4.2.9 PLAYGROUNDS AND SAND VOLLEYBALL COURTS

a. FREQUENCY: Perform daily primary cleaning items as listed, 7AM to 12

Noon.

b. INSPECT AND CLEAN DAILY: All facilities, all parts. Pea gravel portion of facilities shall be raked at minimum once weekly to more evenly distribute the material, remove material from rubber surface tiles, reduce compaction and cover heavily used areas. Contractor shall complete and submit a weekly safety inspection form supplied by the Government.

4.2.10 FISH CLEANING STATION (small, open sided roofed structures).

a. FREQUENCY: Perform twice daily primary cleaning as listed; first at 7AM

- 10AM, second at 5PM - 9PM.

b. CLEAN AND DISINFECT DAILY: All fish cleaning tables (tops, bottoms and legs), sinks, faucets, water pipes, fish refuse collection cans, floors and sidewalks. Excess water on floors shall be removed.

4.2.11 TRAILER DUMP STATIONS

a. FREQUENCY: Perform daily cleaning as listed, 7AM to 12 Noon.

b. CLEAN AND DISINFECT DAILY: Entire concrete slab drain area, drain cover, hoses, faucets, and water towers.

4.3 SPECIAL REQUIREMENTS FOR PERFORMING CLEANING SERVICES.

4.3.1 CONVENIENCE TO THE PUBLIC: Contractor shall perform all work in such a manner as to minimize the inconvenience to the public. All facilities shall remain open to the public during the cleaning process unless prior approval for their closure has been obtained in writing from the COR.

4.3.2 PROPER AND SAFE USE OF EQUIPMENT AND CHEMICALS: Contractor shall use all equipment, disinfectants, detergents, and other chemical agents in a safe manner and in accordance with all manufacturers. Contractor shall take extreme care while performing cleaning services to insure that corrosive or abrasive chemicals do not mar, discolor, remove or harm the finish in any way on any facility or fixture.

4.3.3 SECURING GATES, FACILITIES, UTILITY ROOMS, EQUIPMENT AND

SUPPLIES: Contractor shall keep all equipment and supplies secure at all times and safeguard the public by insuring that only the Contractor has access to storage areas and utility rooms. Utility/ storage rooms shall be kept locked except when in actual use while servicing buildings. All supplies in utility rooms shall be stored on shelf units provided by the Government and maintained in an orderly manner. No supplies shall be stored on the floors or on water heaters.

Contractor daily opens and closes the Bob Shetler Picnic area comfort station and gates. For the time period of May – Labor Day gates will be open from 7am – 9pm. For the month of April and the day after Labor Day – October gates will be open from 7am – 8pm.

4.3.4 LANDFILL RESTRICTED ITEMS AND RECYCLING PROGRAMS:

Contractor shall not place any items whose disposal in landfills is restricted in any of the public trash cans or dumpster units. A disposal container for hazardous items such as tires, batteries, paint cans, etc. is located at the Project Maintenance Compound or other suitable location. Contractor shall dispose of hazardous items weekly during cleaning supply pickup day or as needed. Non-hazardous restricted items such as leaves, limbs, rocks, and other yard debris shall be disposed of at sites designated in each area, as needed.

4.3.5 MOVING PICNIC TABLES: Contractor will not be required to remove picnic tables from shelters to perform cleaning duties; although it may at times be necessary for the Contractor to move individual tables to perform required services. Contractor shall report missing or displaced tables.

4.3.6 GREEN CLEANING: Green cleaning is a planned and organized approach to cleaning specifically designed to protect building occupants and worker health, while at the same time reducing environmental impacts. Unlike a traditional cleaning program, a green custodial program takes a holistic approach to grounds and building cleaning and goes beyond simple appearances to focus on health and the environmental impacts. This contract requires that the Contractor use Government supplied products identified as non-toxic; non-petroleum based;

water-based; free of ammonia; phosphates, dye, or perfume; readily biodegradable; diluted; and using recyclable containers. Several green cleaning practices are built into the scope of the contract to meet the requirements of green cleaning.

a. Schedules for cleaning are built in to the contract to reduce chemical use and electricity for nighttime cleaning.

b. Orientation is provided in sustainable methods including chemical management, proper dilution, and waste minimization.

c. Waste management solutions and recycling programs are provided.

d. Reporting procedures are set in place for clogged drains, leaking pipes, and dripping faucets immediately.

e. Supply of “Green” cleaning products certified by reputable sources.

f. Electronic document sharing.

4.3.7 BIO-BASED: The United States Department of Agriculture (USDA) designates certain biobased products for federal procurement and specifies minimum biobased content levels for thos products. Any designated product that is being offered or supplied under this contract shall meet USDA BioPreferred’s minimum biobased content level. Visit the BioPreferred web site fo the complete list of designated products and the associated minimum biobased content level requirements.

5.1 ANTITERRORISM (AT) AND OPERATIONS SECURITY (OPSEC)

General security requirements and guidance: The security requirements described below apply to all contract personnel (including employees of the prime Contractor (“Contractor”) and all subcontractor employees) supporting the performance requirements of this contract. The Contractor is responsible for compliance with these security requirements. Questions regarding security matters shall be addressed to the designated Government representative (e.g., Contracting Officer Representative (COR), Requiring Activity (RA) representative, or Contracting Officer (if a COR or other RA representative is not appointed)). Contract personnel are critical to the overall security and safety of US Army Corps of Engineers (USACE) installations, facilities and activities, and security awareness training contributes to those efforts. The Department of Defense (DoD) and Army security training requirements specified below, if applicable, are performance requirements; all applicable contract personnel shall complete initial training within 30 days of contract award or the date new contract personnel begin performance on the contract. Within five business days from the completion of training, the Contractor shall provide written documentation (e.g., email or memorandum) to the Government representative. The documentation shall include the names of contract personnel trained and which training they completed; the Contractor shall maintain training records as part of their contract files and be prepared to provide copies of training certificates to the Government representative. Contractor personnel and vehicles are subject to search when entering federal installations. Additionally, all contract personnel shall comply with Force Protection Condition (FPCON) measures, Random Antiterrorism Measures (commonly referred to as “RAMs”), and Health Protection Condition (HPCON) measures. The Contractor is responsible for meeting performance requirements during elevated FPCON and/or HPCON levels in accordance with applicable RA plans and procedures --this includes identifying mission essential and non-mission essential personnel. In addition to the changes otherwise authorized by the changes clause of this contract, should the FPCON or HPCON levels at any individual facility or installation change, the Government may implement security changes that affect contract personnel. The Contractor shall ensure all contract personnel are aware of their security responsibilities, including any site-specific requirements identified in local policies or procedures.

Physical Security Access Control Requirements.

a. Overview. All contract personnel requiring physical access to a federal installation or facility shall comply with the access control procedures of that location. Contract personnel requiring unescorted access to meet contract performance requirements on a DoD installation in the US shall be vetted by the installation/facility Provost Marshal/Directorate of Emergency Services/Security Office using the National Crime Information Center-Interstate Identification Index (commonly referred to as “NCIC-III”) and Terrorist Screening Database (commonly referred to as “TSDB”). Contract personnel shall comply with all personal identity verification requirements specified in installation/facility policies and procedures. Contract personnel who do not meet requirements for unescorted access to USACE facilities shall coordinate escorted access with the Government representative, as needed. Contract personnel who receive keys, access cards, or lock combinations that provide access to government-owned property shall comply with key and lock control procedures of the RA.

c. Definitions. For the purposes of this contract USACE facilities are defined as any USACE owned or leased property for which entry is controlled and limited to authorized USACE employees, contractors, and official visitors.

d. Procedures.

(1) Contract employees may have unescorted access within these controlled areas upon completion of an adjudication of fitness by the USACE Rock Island District Security Office and entry onto an access control list (ACL) for the facility/project. The contractor will submit background checks that have been conducted by a bonded third party within the last six months of the notice to proceed date and authorize reports to be provided to the Rock Island District Security Office by the third party. The mailing address for background checks is:

U.S. Army Corps of Engineer, Rock Island District ATTN: Security Office P.O. Box 2004 Rock Island, IL 61204-2004

Background checks will consist of a check of the National Crime Information Center(NCIC) Interstate Identification Index (NCIC-III), and the Terrorist Screening Data Base when available. Individuals may be denied access to Rock Island District controlled facilities and/or property if the results of the third party NCIC-III equivalent background check gives and indication that a person may present a threat to the good order, discipline, safety, or security of the facility. This information includes, but is not limited to a person who has:

(a) The background investigation contains criminal arrest information about the individual that causes the senior commander to determine that the person presents a threat to the good order, discipline, or health and safety on the installation.

(b) A claimed identity that cannot be verified based on the reasonable belief that the person submitted fraudulent identity information in the attempt to gain access.

(c) Current arrest warrant in NCIC, regardless of the offense or violation.

(d) Current bar from entry or access to another Federal installation or facility.

(e) Conviction of crimes encompassing sexual assault, armed robbery, rape, child molestation, production or possession of child pornography, trafficking in humans, or drug possession with intent to sell or distribute.

(f) Conviction for espionage, sabotage, sedition, treason, terrorism, or murder.

(g) Being registered as a sex offender.

(h) Felony conviction within the last 10 years regardless of the offense or violation.

(i) Felony conviction for a firearms or explosives violation regardless of when the conviction occurred.

(j) Engaged in acts or activities designed to overthrow the U.S. Government by force.

(k) Been identified as known to be, or is suspected of being, a terrorist or belonging to an organization with known links to terrorism or support of terrorist activity.

(2) Short term contractor/subcontractor employees working at the USACE facility/project for less than 15 calendar days may be escorted at the USACE facility by a USACE employee or other contract employee that is on the ACL for the facility/project. Names and the dates of work for short term contractor/subcontractors must be submitted to the Rock Island District Security Office at cemvr-sl@usace.army.mil in order to be added to the ACL for the period they will be working at the facility.

In addition to the submitted background checks, supplemental agency checks may be performed at the discretion of the Rock Island District security personnel. The Contractor agrees to cooperate and ensure that Contractor personnel provide any documentation required to complete these checks. Any person lacking proper identification credentials or deemed a security threat may be denied access to the project. Such action in no way relieves the Contractor from performance of the Contract. The Rock Island District retains the right to deny any Contractor and sub-contractor employee from working on a contract awarded by the Rock Island District based on final background investigation results.

Contract employees denied access based upon derogatory information from the NCIC-III or equivalent check may apply to the District Commander for a waiver. In order to obtain a waiver the contract employee must:

a. Obtain a certified copy of their complete criminal history to include all arrests and convictions.

b. Obtain a letter of support from their USACE sponsor. The letter must indicate that the sponsor requests that the person be granted unescorted access to accomplish a specific purpose as well as the anticipated frequency and duration of such visits. If a contractor employee is terminated, the sponsor must inform the District Security Office so that unescorted access is no longer authorized.

c. Submit a letter requesting the access denial be waived, to the USACE sponsor who will be responsible for submitting it to the District Commander. The letter must include all offenses, plus an explanation why the conduct should not result in denial of access. Other factors that the sponsor/ the requesting individual should address are the:

(1) Nature and seriousness o the conduct.

(2) Specific circumstances surrounding the conduct.

(3) Length of time elapsed since the conduct.

(4) Age of the person at the time of the incident or conduct, and

(5) Proof of efforts toward rehabilitation.

(6) Current mailing address or email address for Army communications.

d. The USACE sponsor will review the person’s information for completeness and determine whether to endorse the request for a waiver.

e. If the USACE sponsor endorses the waiver letter, he/she will provide a letter of recommendation for the person. The letter must address the relevant conduct that caused the denial and indicate why the conduct should not prohibit the person from being granted unescorted access. The USACE sponsor will submit the letters to the District Commander.

f. The District Commander will render a determination in line with good order, discipline, and health and safety of the facility. The District Commander will provide a copy of the determination to the person.

g. The results of the District Commander’s decision will be provided to the District Security Office to update the Access Control List for the project.

h. Persons who had a waiver request denied may request reconsideration from the District Commander 1 year after the date of the Commander’s decision. Persons may request reconsideration earlier if they can present significant information that was not available at the time of the original request or show that the basis for the original denial was overturned, rescinded, or expired.

In the event that an unexpected change in personnel is required, due to sudden absence of a critical path employee, the Contractor shall immediately contact the Contracting Officer to coordinate obtaining written approval from the Security Office for new/additional personnel to be brought on site prior to background check acceptance. Contractor shall submit Personnel Change Request Form and will receive written authorization from the Security Office prior to bringing new personnel on site, and ensure a background check is sent to the Rock Island District Security Office no later than ten days from written notice of approval. The Rock Island District reserves the right to terminate access of the employee upon completion of the Government’s review of the background check and the Contractor shall be notified immediately of any such Government decision.

In the event of an unforeseen change in work site conditions which may require a contract modification, and the contractor is required to immediately add personnel, a Personnel Change Request Form will be submitted to and approved by the Security Office prior to bringing new personnel on site, and ensure a background check is sent to the Rock Island District Security Office no later than ten days from written notice of approval. The Rock Island District reserves the right to terminate access of the employee upon completion of the Government’s review of the background check and the Contractor shall be notified immediately of any such Government decision.

Suspicious Activity Reporting training (e.g. iWATCH, CorpsWatch, or See Something, Say Something): All contract personnel shall receive initial and annual refresher training from the RA representative on the local suspicious activity reporting program. This locally developed training provides contract personnel with general information on suspicious behavior, and guidance on reporting suspicious activity to the project manager, security representative or law enforcement entity.

Pre-screen candidates using E-Verify Program: Contractors shall comply with the requirements set forth in FAR clause 52.222-54 Employment Eligibility Verification and FAR Subpart 22.18 in using the E-Verify Program at (https://www.e-verify.gov/) (website subject to change) to meet the contract employment eligibility requirements. Contractors are encouraged to cooperate with Federal and State agencies responsible for enforcing labor requirements to include eligibility for employment under United States immigration laws in accordance with FAR 22.102-1(i). An initial list of verified/eligible candidates shall be provided to the COR no later than three business days after the initial contract award. When contracts are with individuals, the individuals will be required to complete a Form I-9, Employment Eligibility Verification, and submit it to the Contracting Officer to become part of the contracting file.

6. QUALITY ASSURANCE SURVEILLANCE PLAN.

Purpose: This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance Based Service Contract (PBSC) standards included in this contract. The intent is to ensure that the contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract, and that the Government only pays for the acceptable level of services received.

1. Critical performance processes and requirements. Critical to the performance of the contract, the contractor shall provide all personnel equipment, tools, materials, supervision, transportation, other items and services necessary to perform as defined in this Performance Work Statement (PWS). The contractor shall provide accurate transaction processing to ensure that material accountability comply with safety and security requirements, in accordance with this PWS. Additionally, the contractor shall be accountable for all auditable documents, establish/maintain effective quality, and perform required within prescribed timeframes. The performance process is the timely, accurate, and thorough completion of all contract requirements.

2. Performance Standards

a. Schedule. The dates for services and the actual accomplishment of the services in accordance with the schedule will be assessed against original dates of services and milestones established for the contract.

b. Service. The services required to be performed will be assessed against the PWS detailed in the contract, for the required content, quality, timeliness, and accuracy.

c. Past Performance. In addition to schedule and services, and cost aspects of performance discussed above, pursuant to FAR 42.15, the Government will assess the contractor’s record of conforming to contract requirements and to standards of good workmanship, the contractor’s adherence to contract schedules including the administrative aspects of performance, the contractor’s history of reasonable and cooperative behavior and commitment to customer satisfaction, and the contractor’s business-like concern for the interest of the customer.

3. Surveillance methods. The primary methods of surveillance used to monitor performance of this contract will include, but not be limited to: random or planned sampling, periodic inspection, Contractor Self Reporting, and validated customer complaints.

a. Random/Scheduled Monitoring. Random and/or scheduled monitoring will be conducted if and when deemed necessary by the COR to ensure compliance with the terms of the contract. Using the attached matrix the COR will determine whether the contractor is in compliance with the terms of the contract.

b. Contractor Self-Reporting. The contractor shall provide as needed status reports that document significant problems/issues and potential resolutions.

c. Customer Feedback. Customer feedback will be obtained from valid customer complaints. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint; must be signed and must be forwarded to the COR by the contractor. The contractor shall maintain a log of all customer complaints as well as a copy of each complaint in a documentation file. The COR may request to review the log and/or documentation file at any time.

4. Performance Measurement. Performance will be measured in accordance with the following table:

Performance-Based Matrix

Performance

Element Performance Requirement

Surveillance Method

Frequency Acceptable Quality Level

Contract Services

Contract Services furnished as prescribed in the PWS as applicable.

Inspection by the COR

Random inspection of all sampling of contract services.

>95% of services inspected performed timely and without rework required.

Overall contract performance of

Assessment by the COR

Annual All service elements

Overall Contract Performance sufficient quality to earn a

Satisfactory (or higher) rating in the COR’s annual report on contractor performance rated Satisfactory (or higher) Satisfactory = 95% or above average contract acceptable random sampling

Contractor Self Reporting

Contract Services furnished as prescribed in the PWS as applicable.

Contractor Self Reports

Monthly >95% of services reported performed timely and without rework required.

Customer Feedback

Customer complaints reviewed by

COR

Inspection by the COR

Per Occurrence

100% of valid customer complaints resolved

Invoicing Monthly invoices per contract procedures are timely and accurate.

Review & acceptance of the invoice by

COR

Monthly 100% accuracy

5. Incentives/Disincentives:

For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report (CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.

In accordance with the inspection of services provisions of the contract (52.212-4 (a) Inspection/Acceptance), the contractor will provide quality products in a timely manner since the Government can require the contractor, at no additional cost, to replace or correct work that fails to meet contract requirements.

TECHNICAL EXHIBIT #1

CUSTODIAL SERVICE AREA SCHEDULE

SAYLORVILLE LAKE 2026

CONTRACT AREA: BOB SHETLER CAMPGROUNDS/BOB SHETLER PICNIC & DAY USE

AREAS/FISHING ACCESS/NW 78TH AVE/ARCHERY RANGE AREA

CONTRACT PERIOD OF SERVICE: 11 APRIL – 15 OCTOBER 2026; 7 DAYS PER WEEK;

TOTAL DAYS WORKED: 188

PRE-WORK TRAINING CONFERENCE: 9:00 AM - 3:00 PM; 11 APRIL 2026

CONTRACTOR DUTY SCHEDULE: Contractor will be paid only for the actual days worked during the contract period.

*FACILITY LIST FOR TIME PERIOD:

11 APR - 15 OCT 2026

SHOWER BUILDINGS 3

COMFORT STATION ** 1

VAULT RESTROOM 1

CAMPSITES^^ 69

PICNIC SHELTERS^ ** 2

PICNIC SITES^^ 12

PLAYGROUNDS ** 3

SAND VOLLEYBALL CTS. ** 1

FISH CLEANING STATIONS 1

TRAILER DUMP STATION 1

TRASH CANS 13

DRINKING FOUNTAINS 6

BOAT RAMP 1

GATES*** 1

***Contractor daily opens and closes the Bob Shetler Picnic Area gates and comfort station. Gate hours for May – Labor Day are 7am – 9pm. Gate hours for April and the day after Labor Day – October 11th is 7am – 8pm.

*For the period (May 1st - 11 Oct) the Contract Service Area includes all of Bob Shetler Recreation Area.

^Picnic shelters contain an average of 10 picnic tables, 2 trash cans, 2 fireplaces and 1 group grill.

^^Picnic and camp sites are typically 1 table and 1 grill. The Bob Shetler picnic sites also include concrete pads 10ft by 14ft. 2 picnic sites also have a roofed structure.

**For the period (12 OCT - 15 OCT) Bob Shetler Picnic Area is removed from the Contract Service Area (this areas is closed).

The rest of the Bob Shetler Recreation Area remains open.

SAYLORVILLE LAKE 2027

CONTRACT PERIOD OF SERVICE: 11 APRIL – 15 OCTOBER 2027; 7 DAYS PER WEEK;

PRE-WORK TRAINING CONFERENCE: 9:00 AM - 3:00 PM; 11 APRIL 2027

11 APR - 15 OCT 2027

SHOWER BUILDINGS 3

COMFORT STATION ** 1

VAULT RESTROOM 1

CAMPSITES^^ 69

PICNIC SHELTERS^ ** 2

PICNIC SITES^^ 12

PLAYGROUNDS ** 3

SAND VOLLEYBALL CTS. ** 1

FISH CLEANING STATIONS 1

TRAILER DUMP STATION 1

TRASH CANS 13

DRINKING FOUNTAINS 6

Bob Shetler Picnic area gates and comfort station. Gate hours for May – Labor Day are 7am – 9pm. Gate hours for April and the day after Labor Day – October 10th is 7am – 8pm.

*For the period (May 1 - 10 Oct) the group grill.

^^Picnic and camp sites are typically 1 table and 1 grill. The Bob Shetler picnic sites also

**For the period (11 OCT – 15 OCT) Bob Shetler Day Use is removed from the Contract Service Area (this areas is closed).

SAYLORVILLE LAKE 2028

CONTRACT PERIOD OF SERVICE: 11 APRIL – 15 OCTOBER 2028; 7 DAYS PER WEKK;

PRE-WORK TRAINING CONFERENCE: 9:00 AM - 3:00 PM; 11 APRIL 2028

11 APR - 15 OCT 2025

SHOWER BUILDINGS 3

COMFORT STATION ** 1

VAULT RESTROOM 1

CAMPSITES^^ 69

PICNIC SHELTERS^ ** 2

PICNIC SITES^^ 12

PLAYGROUNDS ** 3

SAND VOLLEYBALL CTS. ** 1

FISH CLEANING STATIONS 1

TRAILER DUMP STATION 1

TRASH CANS 13

DRINKING FOUNTAINS 6

Bob Shetler Picnic area gates and comfort station. Gate hours for May – Labor Day are 7am – 9pm. Gate hours for April and the day after Labor Day – October 8th is 7am – 8pm.

*For the period (May 1 - 8 Oct) the group grill.

^^Picnic and camp sites are typically 1 table and 1 grill. The Bob Shetler picnic sites also

**For the period (9 OCT - 15 OCT) Bob Shetler Day Use is removed from the Contract Service Area (this areas is closed).

TECHNICAL EXHIBIT #2

BOB SHETLER CUSTODIAL SERVICE AREA MAP

TECHNICAL EXHIBIT #3

ANNUAL RECREATION AREA SCHEDULES

2026 SAYLORVILLE LAKE RECREATION SEASON

CAMPGROUNDS* DATES

CHERRY GLEN 15 APR- 15 OCT

BOB SHETLER 1 May - 15 OCT ACORN VALLEY 1 May - 15 OCT PRAIRIE FLOWER 1 May - 25 OCT

* Open to campers 24 hrs daily, closed to visitors from 10PM - 6AM.

* Open 9AM - first day of season, closes at 12PM - last day of season.

DAY USE AREAS* DATES HOURS

COTTONWOOD PICNIC 15 APR - 11 OCT DAILY 7AM - 9PM*

CHERRY GLEN PICNIC 15 APR - 11…