A01 - Auditorium Maintenance RFI.pdf

Subject: Maintenance Services for audio/visual (A/V) equipment for the Walter Reed Army Institute of Research (WRAIR).

THIS IS NOT A REQUEST FOR PROPOSALS (RFP) OR A REQUEST FOR QUOTATIONS (RFQ);

IT IS STRICTLY A REQUEST FOR INFORMATION (RFI). NEITHER UNSOLICITED

PROPOSALS NOR ANY OTHER KINDS OF OFFERS WILL BE CONSIDERED IN RESPONSE TO

THIS RFI. NO CONTRACT WILL BE AWARDED PURSUANT TO THIS ANNOUNCEMENT.

1.0 DISCLAIMER: This RFI is issued solely for information and planning purposes and does not constitute a solicitation. Neither unsolicited proposals nor any other kind of offers will be considered in response to this RFI. Responses to this notice are not offers and will not be accepted by the Government to form a binding contract. Responders are solely responsible for all expenses associated with responding to this RFI. All information received in response to this RFI that is marked Proprietary will be handled accordingly. Responses to the RFI will not be returned. At this time, questions concerning the composition and requirements for a future RFP will not be entertained.

2.0 SUBJECT: The contractor shall provide maintenance services for audio/visual (A/V) equipment at the Albert Behnke Auditorium, located in Building 503 of the WRAIR. The Contractor shall provide the necessary manpower and material required to perform the diagnosis and repair/replacement of failed A/V equipment components, adjustments, and conduct testing during scheduled or non-scheduled work hours.

The Contractor shall maintain the entire A/V in an operational state of functionality.

3.0 BACKGROUND: The Walter Reed Army Institute of Research (WRAIR) and Naval Medical Research Center (NMRC) located at the U.S. Army Forrest Glenn Annex in Silver Spring, MD is seeking an independent contractor to provide 5-year (1-base, with 4-option years) maintenance support to A/V equipment located in Building 503, Room 1W71 (Auditorium) of the main facility located in Building #503 on Robert Grant Avenue, silver Spring, MD 20910-7500.

4.0 RESPONSE INSTRUCTIONS: This RFI is seeking responses from Small Business sources only, who have the knowledge and capabilities to perform the A/V auditorium maintenance. The NAICS Code for this requirement is 811219, and PSC of J052. Only capability statements and/or fact sheets from Small Businesses will be accepted. Respondents should address the following in their capabilities statement:

The contractor shall provide maintenance services for audio/visual (A/V) equipment at the Albert Behnke Auditorium, located in Building 503 of the WRAIR. The Contractor shall provide the necessary manpower and material required to perform the diagnosis and repair/replacement of failed A/V equipment components, adjustments, and conduct testing during scheduled or non-scheduled work hours. The Contractor shall maintain the entire A/V in an operational state of functionality. The contractor will be required to provide support in accordance with the tasks specified below, and tasks shall be performed independent of Government supervision, direction, or control:

1. Preventative Maintenance Service Calls: The contractor shall coordinate with COR for scheduling maintenance visits during the year. The contractor will provide the necessary on-site labor, to perform preschedule routine cleaning, adjustments, and alignments to maintain optimum system performance. The contractor shall respond to service requests within two hours; during regular business hours.

2. Unlimited Unscheduled/Emergency Service Calls: The contractor shall provide certified service personnel to perform unscheduled maintenance. Unscheduled maintenance support is defined as critical maintenance visits for component and system failures that cause significant security risks to personnel or property. Contractor shall respond to emergency service calls within one hour of reception of notification, and shall provide a service technician within one business day. The severity and urgency of the service requirement will be determined by the WRAIR technician. All maintenance shall be performed in accordance with the equipment manufacturer's recommendations, using the manufacturer’s manual.

3. Help Desk Support: The contractor shall provide a toll-free telephone number for Help Desk support to the COR and designated VTC room facilitators, to provide support for problem identification and resolution. This number will be available 24 hours a day, 7 days a week. Calls shall be responded to within 1 hour or reception. (Deliverable 1) The contractor will retain help desk records for up to two years after contract completion, and will provide a quarterly report to the COR during the Period of Performance. (Deliverable 2)

4. Parts and Shop Service: The contractor shall provide shop labor for diagnosis and repair of faulty equipment, provide all replacement parts, except consumables, and cover all charges for equipment sent to manufacturers for repair. (Deliverable 3) Additionally, the contractor shall act as a liaison between the client and the manufacturer.

5. Installation Access: All personnel serving on this contract shall have a National Agency Check with Inquiries (NACI) completed prior to being allowed access to the installation. The Government reserves the right to terminate the entry of any Contractor employee upon disclosure of information which indicates the individual’s continued entry to the installation is not in the interest of national security. The violation of or deviation from the established security procedures by Contractor employees may also result in denial of entry to the installation. Should it be deemed necessary to deny an employee entry, that individual will be replaced immediately with an employee of equal or greater qualifications.

5.0 CONTACT INFORMATION: Any and all questions related to this RFI shall be directed to Ms.

Ashley Atkins at ashley.n.atkins.civ@mail.mil.

All information regarding Capabilities Statements or any other proprietary information relative to this RFI shall be submitted via email to ashley.n.atkins.civ@mail.mil no later than 10:00 a.m. Eastern Time on Wednesday, 03 June 2020.