A.02 PWS (DRAFT 3) PLC TechConnect Services.pdf

PERFORMANCE WORK STATEMENT

FOR ROCKWELL/AUTOMATION/ALLEN BRADLEY

FY-2021 TECH CONNECT SUPPORT

THE DALLES DAM, WASCO COUNTY, OREGON

1.0 General Statement:

US Army Corps of Engineers, Portland District The Dalles Dam. The Contractor shall provide all personnel, equipment, tools, materials, vehicles, supervision, and other items and services necessary to perform required support services as defined in this Performance Work Statement (PWS) for The Dalles Dam in Oregon. All support is done remotely; the contract is not required to have physical access to the project site at any time under this service contract. The Contractor shall perform to the standards in the contract and comply with all local, state, and federal regulations during the services performed.

This firm fixed priced contract is for a base plus two option years per the Government’s discretion. The period of performance for the base year will be from 1 October 2020 to 30 September 2021. The following option year period of performances are outlined within the delivery/performance schedule of this requirement.

2.0 Definitions Throughout this PWS terms are defined as follows:

Acceptable Quality Level (AQL): Acceptable Quality Level equals the performance standards listed in 5.0. The Contractor must re-perform all unsatisfactory work unless excused by the COR.

Contracting Officer (KO): The Government employee who is authorized to enter into, administer, and/or terminate contracts and make related determinations and findings.

Contracting Officer’s Representative (COR): an individual designated in accordance with subsection 201.602-2 of the Defense Federal Acquisition Regulation Supplement and authorized in writing by the contracting officer to perform specific technical or administrative functions. The COR is not authorized to make any commitments or changes that will affect price, quality, quantity, delivery, or any other term or condition of the contract.

Contract Discrepancy Report (CDR): A written record of unsatisfactory performance by the contractor as observed by the COR.

3.0 The Requirements; Government:

Any changes to the equipment list throughout the period of this contract shall be submitted by the COR, through the KO, prior to any changes made to the list of equipment to be supported.

4.0 The Requirements; Contractor:

Provide Automation Control Hardware Product Support for 51-75 Total Devices, HMI Software Product Support, Power and Energy Software Product Support, Legacy Hardware Product Support for 1-5 Total Devices to The Dalles Lock and Dam – The Dalles, OR. 97058. Rockwell Automation phone support will provides technical assistance for installation, configuration, troubleshooting, diagnosis, basic instruction programming and best practice recommendations. With an unlimited phone support agreement, Customer can call as often as needed throughout the term of your Agreement. Standard hours of coverage are 8:00 AM to 5:00 PM Monday – Friday (based on your local calling time; All support shall be Monday to Friday, 0800 To 1700 hours (Pacific Standard Time). The Dalles Lock and Dam will provide Site coordinator Michael D. Changar and as Technical points of contact, Laurie Arterburn and Heather Pyles as financial points of contacts.

5.0 Product Coverage Support Details:

A. Hardware Type.

1. Automation Control Hardware Product Support for 51-75 Total Devices

2. Legacy Hardware.

B. Software Product and License Numbers list; property of CENWP-ODD, to be supported.

Product family And software serial numbers

Description Install count

1013034943 RSLogix 500 Starter Edition Software 1 1013037908 RSLogix 500 Starter Edition Software 1

9324-RL0300ENE 1

1012165909 RSLogix 500 Standard Edition Software 1

9324-RLD300ENE 6

1203041754 RSLogix 5000 Standard - English 1 1203061398 RSLogix 5000 Standard - English 1 1203113880 RSLogix 5000 Standard - English 1 1203147684 RSLogix 5000 Standard - English 1 1203147685 RSLogix 5000 Standard - English 1 1203147686 RSLogix 5000 Standard - English 1

9324-RLD700ENE 1

2022045754 RSLogix 5000 Professional Edition Software 1

9701-VWMR015AENE 3

2522026768 FT View RT ME 15 Display Lic EN sfw 1 2522026770 FT View RT ME 15 Display Lic EN sfw 1 2522026769 FT View RT ME 15 Display Lic EN sfw 1

9701-VWSTMENE 3

1564020929 FT View Studio for ME EN sfw 1 1564030462 FT View Studio for ME EN sfw 1 1564030676 FT View Studio for ME EN sfw 1 9800-DC8HMICOM HMI Software

9301-2SE2100 2

1280020094 RSView32 Works 150 Software 1 1280021273 RSView32 Works 150 Software 1

9301-2SE2350 1

1475015181 RSView32 Works 5000 Software 1

9355-WABGWENE 3

1006053774 RSLinx Classic Gateway Software 1 1006053775 RSLinx Classic Gateway Software 1 1006053776 RSLinx Classic Gateway Software 1

9355-WABOEMENE 4

1005145448 RSLinx Classic OEM Software 1 1005155223 RSLinx Classic OEM Software 1 1005194525 RSLinx Classic OEM Software 1 1005196167 RSLinx Classic OEM Software 1

9701-VWSB100AENE 1

1694599375 FactoryTalk View SE Station (100 Display) Software 1

9701-VWSS100LENE 1

2527031928 FactoryTalk View SE Server (100 Display) Software 1

9701-VWSTENE 2

2529021026 FactoryTalk View Studio for FactoryTalk Enterprise Software 1 2529078695 FactoryTalk View Studio for FactoryTalk Enterprise Software 1

9800-DC8PEMS Power And Energy Software

9307-EM8MGRENE 1

1745000121 RSEnergyMetrix Manager (0-8 meters) Software 1 9800-DC8LEHDWA Legacy Hardware

2711-ND3 1

2301056627 PanelBuilder 32 Accessory 1 9800-DC8INFAUT Information Automation Software

9518-HSE1K 1

3319007804 FactoryTalk Historian Site Edition (1,000 Tags) Software 1

5.1 TechConnect Support Requirements and Levels Provided by Rockwell Automation to all current and future users, US ARMY CORP of ENGINEERS at The Dalles Lock and Dam.

5.1.1 Application Support;

Provide technical support engineers who are uniquely designated to support your key applications which The Dalles Lock and Dams can Request. Technical support engineers can becomes familiar with the applications, and review system drawings and documentation. Provide Application Support including the support elements of Product Support, System Support and the following support elements. Real-time, Application-Level Support telephone and email / Documentation and case familiarization / Application knowledge management support/ Periodic performance reviews of Rockwell Products listed.

5.1.2 System Support;

Allow calls to be routed to a group of technical support engineers with proven expertise in Rockwell Automation control systems. Provide engineers who manages your case through resolution and follow-up, System Support and Product Support. Provide the following support elements: Real-time, System-Level Support, Standard product and programming software support to include advanced software with Proactive follow up, single-point resolution and advanced Engineering Expertise support. Provide support from system-level support engineers that have multiple years of experience in the industrial automation industry

5.1.3 Product support;

Unlimited contact with Rockwell Automation technical support engineers for real-time phone support during the designated time in paragraph 1.0. Provided engineers will have deep knowledge of Rockwell and Allen Bradley hardware, software and legacy hardware. If requested, use remote desktop technology to help troubleshoot or assist in the configuration of products quickly. Product Support includes the support elements of Self-Assist Support, and the following support elements: Real-Time, Product-Level Support. Standard product and programming software with Telephone and live chat support available in 20 languages if requested remote desktop troubleshooting. Software Maintenance II update media with Emergency software replacement. Genius Webinars. Extend and apply knowledge gained via access to on-demand library of online technical seminars. Case Handling and Resolution Follow-up:

Rockwell Automation handles cases that require further investigation as a priority with automatic escalation procedures, and call Customer back to provide a progress update if an answer is not immediately available. For cases where Rockwell Automation could not confirm resolution on the initial call, Customer will receive a proactive follow-up within one business day (target response) to confirm that the problem was resolved or continue troubleshooting, if necessary.

5.1.4 Access to the Following;

Self-Assist includes the following support elements; The Knowledgebase, Welcome Kit, Essential support agreement information, Support authorization number, and Local support telephone number with User guide.

Including Software Maintenance I, Software update downloads and Online Support Center Access. Knowledgebase tech notes, Interactive forums, Product notifications to The Dalles Dam registered users. Manage service tickets and a process to submit questions via email.

6.0 Performance Requirements Summary:

To ensure that the Government receives the services for which it contracted, the Government will only pay for services received. The Performance Requirements Summary (PRS) determines if the Contractor meets the performance standards of the contract, as well as provides guidelines for how and when surveillance will be performed. It ensures timeliness, effectiveness and that the Contractor is delivering the results specified in the contract. Government contract quality assurance will be performed per the PRS surveillance schedule.

These are the criteria against which the performance will be evaluated. Work shall be considered not to have been performed when any one of the following conditions exists in accordance to the Quality Assurance Surveillance Plan.

PERFORMANCE REQUIREMENTS SUMMARY

Performance Objective

Performance Standard

Acceptable Quality Levels Surveillance

Provide Automation Control Hardware Support for 51-79 PLC units

All requests for support to be are met during regular business hours of Mon-Fri, 8:00 am – 5:00 pm

(PST)

Zero Deviation from

PWS

Periodic and 100 % Inspection

Provide HMI software support for 51-79 PLC units

All requests for support to be are met during regular business hours of Mon-Fri, 8:00 am – 5:00 pm

(PST)

Zero Deviation from PWS

Periodic and 100% inspections

Provide Power & Energy software product support

All requests for support to be are met during regular business hours of Mon-Fri, 8:00 am – 5:00 pm

(PST)

Zero Deviation from PWS

Periodic and 100% inspections

Provide LEGACY HDW product support 1-5 Devices

All requests for support to be are met during regular business hours of Mon-Fri, 8:00 am – 5:00 pm

(PST)

Zero Deviation from PWS

Periodic and 100% inspections

6.1 Surveillance: Periodic and 100% inspections by the COR, will serve as the surveillance methods. If the COR discovers deficiencies and/or receives complaints, the COR will pass them on to the contractor's Quality Control Inspector (QCI) for correction.

6.2 Quality Control. The Contractor, not the government, is responsible for quality control actions necessary to meet the quality standards set forth by the contract. The Government reserves the right under the Contract Terms and Conditions--Commercial Items (FAR 52.212-4) to inspect and test the services called for by the contract, to the extent practicable at all times and places during the term of the contract. Non-conforming services shall be rejected.

6.3 Unacceptable Performance. When performance is determined unacceptable, as defined in the Performance Requirements Summary, the COR will inform the Contractor’s representative that performance is unacceptable and provide written documentation by use of the Form DD 2772, Contract Discrepancy Report. By initialing and dating the form, the Contractor is only acknowledging notification of unacceptable performance. Disputes in surveillance should be referred to the Contracting Officer (KO).

6.4 The COR will notify the Contracting Officer of less than acceptable performance. If any of the services do not conform to contract requirements, the Government may require the Contractor to perform the services again in conformity with contract requirements, at no increase in contract amount. When the defect(s) in services cannot be corrected by re-performance, the Government may:

a. Require the Contractor to take necessary action to ensure future performance conforms to contract requirements.

b. Reduce the contract price to reflect the reduced value of the services performed.

c. If the Contractor fails to promptly re-perform the services, or to take the necessary action to ensure future performance in conformity with contract requirements, the Government may:

i. By contract or otherwise, perform the services and charge to the Contractor any cost incurred by the Government that is directly related to the performance of such service;

ii. Issue Cure Notice;

iii. Terminate the contract for Government convenience; and / or

iv. Terminate the contract for Cause.

6.5 Correction of Non-Performance of Work. Contractor shall employ an adequate quantity of personnel to insure that any area found to be not in compliance and therefore not acceptable, shall be made acceptable by the performance or re-performance of the work, where such re-performance is possible, during the first business day after noncompliance has been observed by or reported to and verified by the COR.

7. SECURITY REQUIREMENTS:

7.1 Pre-screen candidates using E-Verify Program. The Contractor must pre-screen Candidates using the E-verify Program (http://www.uscis.gov/e-verify) website to meet the established employment eligibility requirements. The Vendor must ensure that the Candidate has two valid forms of Government issued identification prior to enrollment to ensure the correct information is entered into the E-verify system. An initial list of verified/eligible Candidates must be provided to the COR no later than 3 business days after the initial contract award. When contracts are with individuals, the individuals will be required to complete a Form I-9, Employment Eligibility Verification, with the designated Government representative. This Form will be provided to the Contracting Officer and shall become part of the official contract file.

8. Contract Administration. Contract will be administered by the following:

Department of the Army, Portland District, Corps of Engineers P. O. Box 2946 Attn: CECT-NWP-S Portland, Oregon 97208-2946

Contracting Officer: Teresa Dailey, teresa.f.dailey@usace.army.mil, 503-808-4619 Contract Specialist: Robbie Newland, robbie.newland@usace.army.mil, 503-808-4634 COR: Michael Changar, Michael.D.Changar@usace.army.mil, (541) 506-8343

8.1 Invoice Submittals

U.S. Army, COE, Finance Center Attn: CEFC-AO-P 5722 Integrity Drive Millington, TN 38054-5005

One Copy emailed to each of the following:

Name: Laurie Arterburn, Laurie.R.Arterburn@usace.army.mil (541) 506-8530 Name: Heather Pyles, Heather.L.Pyles@usace.army.mil (541) 506-8532 Name: Michael Changar, Michael.D.Changar@usace.army.mil (541) 506-8343

8.2 Walsh-Healey Public Contracts Act or the McNamara-O'Hara Service Contract Act (SCA).

Every employer performing work covered by the Walsh-Healey Public Contracts Act or the McNamara- O'Hara Service Contract Act (SCA) is required to post a notice of the compensation required (including, for service contracts, any applicable wage determination) in a prominent and accessible location at the worksite where it may be seen by all employees performing on the contract.

http://www.uscis.gov/e-verify mailto:teresa.f.dailey@usace.army.mil mailto:Email_address@usace.army.mil mailto:Michael.D.Changar@usace.army.mil mailto:Heather.L.Pyles@usace.army.mil mailto:Michael.D.Changar@usace.army.mil

A copy of the poster is available in two versions at the following DOL website:

http://www.dol.gov/whd/regs/compliance/posters/sca.htm The rest of the content is subjective to each location needs. There are the additional requirements that are to be observed by the contractor

8.3 Veterans Employment Emphasis for U.S. Army Corps Of Engineers Contracts

U.S. Army Corps of Engineers (USACE) contractors and subcontractors at all tiers are encouraged to promote the training and employment of U.S. veterans while performing under a USACE contract. While no set-aside, evaluation preference, or incentive applies to the solicitation or performance under the resultant contract, USACE contractors are encouraged to seek out highly qualified veterans to perform services under this contract. The following resources are available to assist USACE contractors in their outreach efforts:

a . U.S. Department of Labor Veterans employment: www.vets.gov/

b. Federal veteran employment information: www.fedshirevets.gov/index.aspx

c. Veterans' Employment and Training Service (VETS): http://www.dol.gov/vets/

d. Veterans Opportunity to Work (VOW) Program: http://benefits.va.gov/vow/

e. U.S. Army Warrior Transition Command Employment Index:

http://www.wct.army.mil/modules/employers/index.html

f. Hiring Our Heroes initiative: www.uschamberfoundation.org/hiring-our-heroes

g. Guide to Hiring Veterans:

www.whitehouse.gov/sites/default/files/docs/white_house_business_council_- _guide_to_hiring_veterans_0.pdf

9.0 FORMS

Contractor Discrepancy Form: http://www.esd.whs.mil/Portals/54/Documents/DD/forms/dd/dd2772.pdf http://www.dol.gov/whd/regs/compliance/posters/sca.htm http://www.vets.gov/ http://www.fedshirevets.gov/index.aspx http://www.dol.gov/vets/ http://benefits.va.gov/vow/ http://www.wct.army.mil/modules/employers/index.html http://www.uschamberfoundation.org/hiring-our-heroes http://www.whitehouse.gov/sites/default/files/docs/white_house_business_council_-_guide_to_hiring_veterans_0.pdf http://www.whitehouse.gov/sites/default/files/docs/white_house_business_council_-_guide_to_hiring_veterans_0.pdf http://www.esd.whs.mil/Portals/54/Documents/DD/forms/dd/dd2772.pdf

5.0 Product Coverage Support Details: