95332421Q0033 Amend 1 RFQ Conformed Copy (Complete).pdf

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER PAGE 1 OF

2. CONTRACT NO. 3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE

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7. FOR SOLICITATION

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14. METHOD OF SOLICITATION

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15. DELIVER TO 16. ADMINISTERED BY CODE

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17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED

RFQ IFB RFP

SEE ADDENDUM

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ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

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QUANTITY

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UNIT

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UNIT PRICE

24.

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

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COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

OFFER

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

SEE SCHEDULE

12. DISCOUNT TERMS

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27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

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SMALL BUSINESS

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8 (A)

NAICS:

SIZE STANDARD:

STANDARD FORM 1449 (REV. 3/2005) BACK

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SCHEDULE OF SUPPLIES/SERVICES

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QUANTITY

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95332421Q0033

TABLE OF CONTENTS:

Listing of Incorporated Purchase Requisitions Section B - Supplies or Services and Prices/Costs Section C - Description/Specifications/Work Statement Section D - Packaging and Marking Section E - Inspection and Acceptance Terms Section F - Delivery or Performance Section G - Contract Administration Data Section H - Special Contract Requirements Section I - Contract Clauses Section J - List of Documents, Exhibits, and other Attachments Section K - Representations, Certifications, and Other Statements of Offerors Section L - Instructions, Conditions and Notices to Offerors Section M - Evaluation Factors for Award

Listing of Incorporated Purchase Requisitions

Incorporated Purchase Requisition Numbers:

DCO-PR-21-0074

Section B - Supplies or Services and Prices/Costs

Item Number Base Item Number

Supplies/Services Quantity Unit

0001 Base: Direct Labor and ODCs 1 LT Contract Type:Time and Materials

Unit Price Other Direct Costs

Extended Price

Description:

Purchase Requisitions DCO-PR-21-0074

IDC Type: Not Applicable FSC Codes: 7A20 IT AND TELECOM - APPLICATION DEVELOPMENT SOFTWARE

(PERPETUAL LICENSE SOFTWA

NAICS Code: 541990 All Other Professional, Scientific, and Technical S...

Supplies/Services Quantity Unit

1001 OP 1: Direct Labor and ODCs 1 LT Contract Type:Time and Materials

Unit Price Other Direct Costs

Extended Price

Description:

Purchase Requisitions

Option: 1 Option Time Date: 7/1/22 Option Time Duration: 364 Option Time Units: Days

IDC Type: Not Applicable FSC Codes: 7A20 IT AND TELECOM - APPLICATION DEVELOPMENT SOFTWARE

NAICS Code: 511210 Software Publishers

Supplies/Services Quantity Unit

2001 OP 2: Direct Labor and ODCs 1 LT Contract Type:Time and Materials

Unit Price Other Direct Costs

Extended Price

Description:

Purchase Requisitions

Option: 2 Option Time Date: 7/1/23 Option Time Duration: 365 Option Time Units: Days IDC Type: Not Applicable FSC Codes: 7A20 IT AND TELECOM - APPLICATION DEVELOPMENT SOFTWARE

Supplies/Services Quantity Unit

3001 OP 3: Direct Labor and ODCs 1 LT Contract Type:Time and Materials

Unit Price Other Direct Costs

Extended Price

Description:

Purchase Requisitions

Option: 3 Option Time Date: 7/1/24 Option Time Duration: 364 Option Time Units: Days

IDC Type: Not Applicable FSC Codes: 7A20 IT AND TELECOM - APPLICATION DEVELOPMENT SOFTWARE

Supplies/Services Quantity Unit

4001 OP 4: Direct Labor and ODCs 1 LT Contract Type:Time and Materials

Unit Price Other Direct Costs

Extended Price

Description:

Purchase Requisitions

Option: 4 Option Time Date: 7/1/25 Option Time Duration: 364 Option Time Units: Days IDC Type: Not Applicable FSC Codes: 7A20 IT AND TELECOM - APPLICATION DEVELOPMENT SOFTWARE

Clauses incorporated by reference

None

Clauses incorporated by full text

SECTION B - SUPPLIES OR SERVICES AND PRICE/COSTS

SECTION B - SUPPLIES OR SERVICES AND PRICE/COSTS

B.1 PURPOSE

The purpose of this Request for Quote (RFQ) is to procure DCO HCD Social and Behavioral Change (SBC) Consulting Service. This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation;

quotes are being requested and a written solicitation will not be issued. This procurement is conducted in accordance with

FAR Parts 12 Acquisition of Commercial Items and 13 Simplified Acquisition Procedures.

The COVID-19 Pandemic is impacting MCC's Compact Development process. As of this solicitation posting, the extent of the impact remains unknown. Due to this uncertainty, various aspects of the requirement may change, e.g. the scope, period of performance, etc. The Government will determine the materiality of these changes to decide whether to engage the offerors for discussion.

NOTE: This document is created using an electronic contract writing system. There may be some system-generated spacing, formatting, and punctuation errors throughout the document, which unfortunately are outside the contracting official's control. Please clarify any questions with the MCC contracting officials within the terms of Section L of this solicitation.

B.2 CONTRACT TYPE

The Government anticipates awarding a time-and-materials (T&M) contract. Multiple awards may be possible.

B.3 PRICE/COST SCHEDULE

The Contractor shall furnish all personnel required to provide the services in accordance with Section C, Section H, and the terms and conditions herein. The total NTE amount reflects the total costs, including labor and other direct costs, to perform all required services.

B.4 Labor Categories and Rates

KEY PERSONNEL

Position Title Name Base Period

(Hourly Rate)

Option Period 1

(Hourly Rate)

Option Period 2

(Hourly Rate)

Team Leader $ $ $

NON-KEY PERSONNEL

Position Title Base Period

(Hourly Rate)

Option Period 1

(Hourly Rate)

Option Period 2

(Hourly Rate)

Lead Social and Behavior Change Specialist(s) $ $ $

Lead Quantitative Data and Analysis Specialist(s) $ $ $

Lead Qualitative Data and Analysis Specialist(s) $ $ $

Sector Specialist(s) $ $ $

Project Administrator(s) $ $ $

Data Analyst(s) $ $ $

Refer to the attachment 95332421Q0033 RFQ Pricing spreadsheet to complete.

Interested offerors must offer the Key Personnel, Team Leader. Offerors are permitted to propose its own labor mix of the Non-Key Personnel based on the Government's total Level of Effort (LoE). To propose new Non-Key Personnel positions, offerors must clearly justify the need and suitability of each position to this requirement in their Technical Quote. Offerors must also complete the 95332421Q0033 RFQ Pricing spreadsheet with appropriate changes as a part of their Price Quote. Those new positions must satisfy the relevant qualifications to the Non-Key Personnel suggested by the Government.

Section C - Description/Specifications/Work Statement

SECTION C - DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

SECTION C - DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

1. Introduction

The Millennium Challenge Corporation (MCC) is a Federal Corporation created under Title VI The Millennium Challenge Act of 2003 of the Foreign Operation, Export Financing, and related Programs Appropriations Act, 2004. As a United States government-owned corporation responsible for the stewardship of the Millennium Challenge Account (MCA)—MCC's partner country colleagues and Compact implementers—MCC works with developing countries to promote sustainable economic growth to reduce poverty. MCC's work is based on the principle that aid is most effective in countries that promote good governance, provide economic freedom, and make investments in people. MCC provides large grants to a small number of eligible developing countries.

MCC looks at likely distributive effects of projects and, to the extent that data are available to perform such analyses, identifies their beneficiaries and estimates their impact on poverty reduction. Ultimately, MCC seeks significant and measurable decreases in the numbers of poor people and significant reductions of poverty. In addition, MCC-funded projects need to be implemented within a Compact period of five years. Further details on MCC and its methodology may be viewed at http://www.mcc.gov.

The MCC Human and Community Development (HCD) practice group seeks a Social and Behavior Change (SBC) Contractor to aid in formative research, make recommendations for design, and potentially support the MCC SBC team with troubleshooting technical components of behavior change for Compacts in implementation. This research will address key behavioral determinants of potential MCC investments, specifically why various stakeholders behave in relation to, interact with, and/or avoid relevant investments. The Contractor should have expertise in using mixed-methodological behavioral research and designing and overseeing implementation of SBC interventions. The Contractor will conduct formative research in 2 to 3 countries and up to three sectors in the Base Period and up to two additional countries per Option Period thereafter.

Currently, MCC anticipates that Lesotho (agriculture sector) and Malawi (agriculture and land sectors) will be included in the Base Period and that more countries will follow in subsequent Option Periods once they are selected and it is determined that SBC work will be included.

The Contractor may also be tasked to provide due diligence of SBC intervention design and/or technical oversight of implementation of SBC interventions, though the MCC SBC Team will lead and be primarily responsible for implementation.

The list of potential countries and sectors for these tasks could include any country/sector that undertakes formative research during the contract as well as countries/sectors with SBC work already in implementation. These countries in which SBC will be in implementation during this contract include Kosovo (energy), Mongolia (water tariff reform), Morocco (education), Senegal (rural electricity), and Timor-Leste (water, sanitation, and drainage infrastructure). Additionally, the Contractor will be tasked with performing two or three cost-effective process evaluations (not to interfere with the work of MCC Monitoring and Evaluation nor on the same scale) from this same list of potential countries/sectors. Not all these countries or sectors will be included, and the Contractor will be provided distinct technical directives when tasked with work related to any of these countries/sectors. The Contractor should plan one process evaluation per year starting in Option Period 3, to equal 2 to 3 process evaluations over the life of the contract.

2. Background

MCC's mission is to provide grant assistance to support economic growth and poverty reduction in select developing countries with a demonstrated commitment to just and democratic governance, economic freedom, and investments in their citizenry.

MCC's partner countries enter into a five-year agreement (Compact) with MCC that includes a plan for achieving shared development objectives and the responsibilities of each country in achieving those objectives. Our model is defined by core principles of selectivity, country ownership, transparency, and a focus on results.

Our values identify who we are and what is important to us. Our Values are CLEAR: Embrace Collaboration, Always Learn, Practice Excellence, Be Accountable and Respect Individuals and Ideas. MCC's values define how we behave on a daily basis, both as individuals and as an institution, in pursuit of our mission. They guide how we make decisions, set priorities, address challenges, manage tradeoffs, recruit and develop staff, and work together with our country partners and stakeholders.

http://www.mcc.gov

The Department of Compact Operations (DCO) is responsible for developing and implementing MCC's Compacts. The department ensures that MCC Compacts are designed and implemented in compliance with agency standards for procurement, financial management, environmental and social performance, and gender integration and social inclusion.

Within DCO, the Sector Operations (SO) Division is responsible for the development and oversight of MCC's agriculture, land, and human and community development investments, including social and behavior change, as well as program procurement, financial services and gender integration and social inclusion.

Within Sector Operation, the Human and Community Development Practice Group (HCD) is MCC's institutional home to the health, education and community development sectors and aims to ensure that all community members are accounted for in Compact design, implementation, and evaluation. HCD is also the center of expertise for Social and Behavior Change (SBC), participatory development, and user experience (UX).

In 2018, HCD proposed the integration of an SBC approach into MCC's model of sustainable economic growth and poverty reduction. This approach, in the form of an SBC model and methodology, is unique to MCC because it is applicable across sectors, complements large infrastructure investments by addressing demand and uptake, incorporates the Economic Rate of Return (ERR) and Constraints Analysis (CA), prioritizes country ownership, fuels projects through rigorous evidence, promotes evaluation and assessment, and seeks sustainability of investments.

MCC's Compact Development process is defined by thorough economic, social, and sectoral analysis. Country Teams typically approach the MCC SBC Team (or vice versa) concerning social and behavior change prior to presenting the Project Proposal Assessment Memo (PPAM) to MCC's Investment Management Committee, though this timing is flexible and communication and commitments may occur earlier or later. Please see the below table for more information on MCC's Compact Development Timeline.

Compact Development Stages

Stage Description

Constraints Analysis (CA) Preliminary analysis

Opportunity Memo (OM) Problem definition

Project Proposal Assessment Memo (PPAM) Project definition

Investment Memo (IM) Project development

Compact Signing Negotiation

Entry into Force (EIF) Implementation launch

MCC SBC's model and methodology borrows components from best practices in the behavior change field and the behavioral sciences, as well as evidence generated over years of development assistance programs funded by various donors. MCC uses an MCC-specific Capability-Opportunity-Motivation-Behavior model, heretofore referred to as COM-B. COM-B postulates that individuals and communities must have the improved capability, improved opportunity, and increased motivation in order to make needed behavioral adjustments that will allow them to optimally benefit from the MCC investment, where:

Capability is defined as the individual's psychological and physical capacity to engage in the activity concerned;

Opportunity is defined as all the factors that lie outside the individual that make the behavior possible or prompt it;

and

Motivation is defined as all those brain processes that energize and direct behavior, not just goals and conscious decision-making.

Each of these constructs is accounted for in the theory of change (TOC). In its simplest form, the existing TOC for MCC Compact programs posits that economic growth must be increased to reduce poverty. To reach this goal, MCC partner countries identify constraints to economic growth and then research and design solutions. These solutions will invariably require the adoption of new behaviors and practices that have a demonstrated empirical effect on the desired development outcome. For example, providing access to clean water is only useful to the extent that people are aware of this resource and motivated to obtain it. Ultimately, MCC-supported solutions aim to create environments where individuals and communities have the capability, opportunity, and motivation to adopt key behaviors. Attention to SBC elements in development assistance is crucial. Ignoring these elements represents the risk that a project's economic benefits may not materialize and revenue plans may be affected with economic growth remaining unchanged and poverty stagnating or deteriorating.

The COM-B model is complemented by a rigorous and mixed-methodological approach for identifying audiences and behaviors of interest by applying a doer/non-doer analysis framework to measure these three constructs and identify the determinants of behavior change to inform interventions. Most importantly, they place people at the center of the development process and consider new behavior by multiple actors as critical to reducing poverty and improving people's lives.

To address the constructs in SBC strategies and interventions, proposed solutions will most likely implement interventions at three levels: structural, social, and individual.

• Structural interventions are those efforts that target the context or physical environment within which the problem, i.e., poor educational outcomes or low worker productivity, is produced and reproduced.

• Social interventions are those efforts that target groups within which individuals associate and which have influence over individual decisions and actions.

• Individual interventions are those efforts that target individual persons and focus on skills, psychosocial determinants, or enabling products needed to perform proposed behaviors/practices.

3. Scope

The contract work will occur in parallel in multiple countries so the Contractor must be appropriately staffed to provide excellent SBC technical advice and/or supporting multiple countries simultaneously.

The Contractor will support MCC SBC staff in prioritizing behaviors that are the most likely to lead to successful uptake and sustainability of relevant Compact investments. Through robust mixed-methodological research, they will support the entire MCC and partner country Compact teams in understanding why and how identified behaviors can/will influence project investments and objectives, though still reporting directly to the MCC SBC team. The Contractor will create evidence-based recommendations for the design of SBC Compact interventions based upon the formative research and extensive experience in the field of social and behavior change. The Contractor will also advise MCC on how much the recommended design would cost and other relevant costing considerations, as defined in the technical directive. Once the partner country begins design of the SBC interventions, the Contractor may be tasked to advise MCC as MCC conducts due diligence of the proposed interventions. During Compact development and implementation, the Contractor may be tasked to advise MCC in discrete tasks related to MCC's role in technical oversight. And, in Option Periods 3 to 5, the Contractor will be tasked to conduct a process evaluation of the SBC interventions in one country per Option Period.

The Contractor should be prepared to undertake: 1) SBC formative research in 2 to 3 countries and three sectors in the Base Period and in up to two new countries and up to two sectors per Option Period thereafter; 2) provide due diligence of proposed design of SBC interventions and/or technical oversight of up to $30,000 per year per country for each Option Period;

and 3) conduct a process evaluation of past MCC SBC work in one country per year in Option Periods 3 to 5.

The Contractor should be adept at managing sub-Contractors, have excellent verbal and written communication skills, and send MCC only fully edited documents.

As detailed in the above background section, MCC's selected social and behavior change method since 2018 is an MCC-specific form of the Capability-Opportunity-Motivation Behavior Change Model (COM-B) and it incorporates a "doer/non-doer" analysis. Contractor must possess expertise with COM-B and/or other relevant doer/non-doer social and behavior change models that are appropriate for multi-sectoral work (not only work in health or WASH). Furthermore, Contractor should be fully conversant in the methodologies and approaches of other large donors and international organizations (i.e. behavioral economics, behavioral insights, etc.), and be able to apply these approaches to the MCC model where appropriate. Though MCC is not interested in moving away from the COM-B model and proposals for so doing will not be entertained, we are open to incremental improvements in our application of the COM-B model and the doer/non-doer framework.

4. Stages

General stages are as follows:

1. MCC country team workshop

2. Targeted behavioral review

3. Scoping mission

4. Research protocol and tool development

5. Data collection and data analysis

6. Recommendations for design and workshop

7. Final report

8. Due diligence of design

9. Iterative technical support

10. Process evaluation

Stages 1 to 8 are standard in all new SBC countries (two per contract year). The aforementioned countries may also require support for Stage 9, if requested by MCC and if implementation of the SBC activity occurs during the life of the contract. Stage 10 is only required as noted in previous sections. The detailed tasks and deliverables will be specified in MCC's technical directives.

Stage Timing

The Contractor must provide evidence of their ability to manage multiple complex projects simultaneously. It is imperative that the Contractor have the staffing and resources available to support multiple countries/sectors simultaneously. This will include formative research in 2 to 3 countries/three sectors in the Base Period and two new countries per Option Period, as well as support with due diligence of design work, technical oversight of previous work that has moved into the implementation phase, and one process evaluation per Option Period in Option Periods 3 to 5. MCC also requires flexibility in a Contractor, as Compact work can be delayed or fast-tracked for a variety of reasons outside of the control of the SBC Team.

Stage Summaries

*Of critical importance is how the Contractor should interface with MCC partner countries. Work with partner countries will be tasked directly by the Contracting Officer Representative (COR) and/or Project Monitor (PM) and cannot happen outside of that loop. The COR/PM will provide the appropriate contact person for each country or sectoral assignment and will ensure appropriate timing for work, etc.

The research process overviewed below is one of implementation science, characterized by methodological rigor balanced with the realities of Compact development and implementation, including but not limited to set budgets for the SBC research, strict timelines, narrow windows for optimal influence, and politics in the partner country and at MCC.

MCC expects that investments are made using strong evidence and sound reasoning. MCC typically operates under strict timelines and with set budgets, and both factors will be fully communicated to the Contractor in the technical directives. The Contractor should not propose work that exceeds either the time or budget allotted, but rather should note what could be improved with elevated resources, though should not anticipate elevated resources to materialize.

It is also critical for the Contractor to understand that SBC at MCC is in large part judged by the quality of work produced by the Contractor in the tasks outlined below. The work produced must be professional, thoughtful, and show expertise in research and SBC. All versions of deliverables must be well-written and fully edited.

All tasks and deliverables will be detailed in a technical directive issued by MCC to the Contractor prior to commencement of the work. The Contractor should seek clarification on any points of confusion or issue at this time. Deliverables will be approved using the quality assurance criteria located in Section 6 of this document.

MCC typically expects two to three rounds of feedback and revision, though the Contractor should submit complete drafts each time. The composition of those providing feedback typically expands with each round of feedback. The first round of feedback is provided by the MCC SBC team, adding the MCC country team in the next round, and adding partner country counterparts in the final round. All versions must be complete and professional in quality. All deliverables will be required in English, and some will be required in the preferred partner country language as well, as detailed in the technical directive.

MCC has developed templates of many tools which will be of use to the Contractor, including but not limited to: introductory workshop facilitation tool, scoping mission SOW template, research protocol template, and recommendations for design workshop tool.

Stage 1: MCC country team preparation and workshop

This workshop is a Washington, D.C.-based two-way discussion between the Contractor and the MCC country team with the MCC country team orienting the Contractor about the country, sector, and project and the MCC SBC team and Contractor teaching the MCC country team about SBC. For the portions of the workshop where the MCC SBC team and the Contractor are teaching about SBC, the Contractor, with support from the MCC SBC Team, shall prepare a PowerPoint and/or an interactive experience that explains SBC. The MCC SBC Team, with Contractor support, shall facilitate the aspects of the workshop related to SBC, working to explain SBC with direct discussion towards how best to incorporate SBC into the Compact, including strategizing roles and responsibilities, timeline, process, potential key behaviors for study, etc.

Using limited LOE, the Contractor shall develop a post-workshop summary detailing key themes, process moving forward, timeline, risks, and mitigation plan, etc.

Deliverables: Workshop materials and post-workshop summary

Stage 2: Targeted behavioral review

The targeted behavioral review is a succinct review of the literature on a specific behavior or set of behaviors related to a specific sectoral context. Honoring its goal of implementation science rather than academic science, MCC aims to limit the LOE, time, and budget of this stage, while still answering questions which are imperative to address before moving forward.

Thus, this review is not a standard literature review or gap analysis, but rather a dissection of what is known about a relevant behavior(s) in a given country and sector (most importantly, factors that influence the behavior), as well as what is known outside of the country and sector that relates directly to the behavior being studied, ideally organized by COM-B constructs.

Deliverables: Behavioral review

Stage 3: Scoping mission

The scoping mission is a 1- to 2-week mission and the SBC team and Contractor's first trip to the partner country. Through a workshop with partner country colleagues similar to the MCC country team workshop undertaken in Task 1, the SBC team will socialize social and behavior change with partner country colleagues, better understand the country and sectoral context within which SBC will operate and hear from partner country colleagues about their needs. In addition to the workshop, the SBC team will engage in preparatory fieldwork (to include observation, key informant interviews (KIIs), focus group discussions (FGDs), etc.), meet relevant stakeholders, determine appropriate field sites for future data collection, meet potential sub-Contractors for data collection, and learn about IRB requirements. By the end of the scoping mission, the Contractor should be prepared to develop the research protocol. The scoping mission requires advanced preparation by the Contractor, including hiring local staff, as warranted by the statement of work and mission plans. This may include a driver, translator, note-taker, sub-Contractor to arrange FGD recruitment and/or facilitation, etc.

Deliverables: Joint scoping mission statement of work with MCC, partner country workshop presentation, research participant recruitment for and facilitation of KIIs and FGDs guides, and joint mission report with MCC SBC team.

Stage 4: Research protocol and tool development

The research protocol is the guiding document for the data collection and analysis leading to recommendations for design.

The Contractor will develop a thorough protocol detailing the proposed work, mixed-method data collection methods and rationale, sampling, analysis plan, data management plan, cognitive interviewing and field-testing plan, timeline, etc. The annexes, which will be prepared later than the original research protocol, will include the data analysis plan and the data collection instruments (including surveys and questionnaire and qualitative research guides to be tested via cognitive interviewing). The research protocol will be used by the Contractor to obtain IRB approval.

The Contractor will also prepare the enumerator manual, which will guide the sub-contracted data collectors, field managers, and other relevant staff in the details of data collection processes and their responsibilities in data collection. Additionally, the Contractor will prepare or sub-contract any needed enumerator training materials.

Deliverables: Research protocol including annexes such as the data analysis plan, enumerator manual, enumerator training materials, etc.

Stage 5: Data collection and analysis

The data collection and analysis are the heart of the SBC formative research with the end goal of providing robust and data-driven recommendations for potential SBC interventions. As outlined in the approved research protocol developed in Task 4, the Contractor will undertake and/or guide the sub-Contractor through enumerator training, cognitive interviewing, field testing, data collection, and data analysis. Throughout the process, it is critical that the Contractor proactively manages the sub- Contractor to anticipate challenges and communicates regularly with the MCC for updates and collective problem-solving.

Deliverables: N/A

Stage 6: Recommendations for design

Based on the results of the formative research and drawing on rigorous evidence, best practices, successful similar projects, and an understanding of implementation realities, the Contractor will prepare recommendations for design, including which behaviors should be targeted to promote a successful Compact and how they may be targeted. The Contractor will plan and facilitate 2-day recommendations for design workshop to occur in the partner country which will detail the research findings and facilitate a discussion on how the data will be incorporated into future design work (not undertaken within this contract).

The recommendations for design mission require advanced preparation and a 1-week mission to the partner country. The Contractor will need to hire local staff, as warranted by the mission plans. This may include a driver, translator, note-taker, etc.

Before the mission, the Contractor will also facilitate an abbreviated (~2 to 3 hour) recommendations for design workshop with the MCC country team and incorporate team feedback into the mission agenda.

Deliverables: Shared mission scope of work with the MCC SBC team, recommendations for design presentation of early data analysis results and top-line recommendations for design, and a shared trip report with the MCC SBC team

Stage 7: Final report

The final report is the culmination of all relevant social and behavior change work on the Compact to date. The Contractor will detail the context, research (building from the behavioral review), analysis, recommendations for design, and recommendations for design workshop outcomes in a final report.

Deliverables: Final report with accompanying presentation

Note for Stages 8 and 9: In preparing a proposal for this contract, it is critical to understand that, whereas the tasks and funding for the tasks to this point are managed directly by MCC, design and implementation of the SBC interventions is accomplished with the partner country as the accountable entity and, as such, will be funded using a different funding mechanism. MCC's role thus becomes one of due diligence, technical support and oversight, and independent evaluation.

Stage 8: Due diligence of design

As tasked by technical directive, the Contractor may be tasked to ensure that the social and behavior change project design— as created by a separate partner, firm, or entity using funds managed by the partner country—is technically sound and implementable. This may include working with the partner country to create a Terms of Reference to procure a Contractor to undertake design of the SBC activity, advising the partner country regarding how to assess the design, desk review of the design proposed by the design firm, or other work. This task may or may not be required in each country, depending upon the partner country's needs and/or requests, MCC's needs, and available funding, among other potential considerations.

Deliverables: Each technical directive will specify deliverable requirements, including milestones and due dates

Stage 9: Iterative technical oversight

During Compact development and implementation, one of MCC's key roles is ongoing technical oversight and support. In each country where there are SBC interventions being designed and implemented, the MCC SBC team member serving on the country team is thus responsible for ongoing technical oversight and support of the SBC interventions. There may be times when the MCC SBC team member needs additional resources to perform this oversight and support function. In such cases, the Contractor may be tasked with a discrete technical directive to serve as a technical advisor to MCC. The consultant will not be a technical advisor to the partner country. The work could include working on any of the following:

Compact development

• Assess and make recommendations on the SBC design approach proposed by the partner government, including from document review and work in the field.

• Assess SBC project alternatives which might yield a stronger economic return, enhance poverty reduction efforts, promote equity and improve project sustainability.

• Conduct comprehensive analysis of existing data to improve understanding of local conditions and inform the program logic. Supplement this analysis with additional data collection to fill gaps as necessary.

• Ensure a strong program logic underlies the proposed SBC project through data analysis, application of economic and other relevant theory, international best practice and a thorough understanding of the local context. Based on this program logic, and the problem the project is meant to solve, recommend output, outcome, objective and impact indicators with corresponding baseline and annual targets that can serve as a basis for tracking the progress of activities and the achievement of expected results. Specify the exposure period (time) required for impact-level results to be measurable.

• Identify opportunities to leverage activities of foreign donors and other sponsors in related areas.

• Provide feedback on SBC project or project activity descriptions, and financial plans, for inclusion in the

Investment Memorandum, Board or Compact documents.

• Collaborate with government counterparts to develop budgets and Terms of Reference for in-depth baseline and project design studies and review subsequent deliverables.

• Conduct institutional capacity assessment, as requested, to contribute to Implementing Partner Agreement development and other government capacity building efforts.

• Integrate detailed gender analysis into all the stages of SBC project assessment and design, including by identifying specific project activities to enhance equitable benefit and minimize social and gender risks to the project, integrating this analysis into the program implementation plan, draft project documents prepared for MCC, and the capacity assessment.

• Evaluate SBC project design to ensure it enhances private sector activity and facilitates access to productive opportunities for women, the poor, and other marginalized groups.

• Review and comment on proposed SBC project evaluation design and M&E plans.

• Assess availability and quality of existing indicator reporting data available through partner government institutions.

If gaps are identified, suggest actionable and cost-effective investments to either newly collect data that does not exist or to improve the availability and quality of existing data collection.

• Work with MCC counterparts and other consultants to prepare the Program Implementation Plan.

• Provide detailed written reports of findings and compilation of documents to MCC.

• Make public presentations and recommendations as requested.

Project oversight

• Become intimately familiar with the SBC project, project activities, and sub-activities including budgets, schedules, implementers, beneficiaries, and related parties.

• Coordinate with the relevant government agency, civil society, private sector, donor, and Project Management Unit staff to facilitate activity oversight operations.

• Review Core Team/MCA Contractor deliverables.

• Conduct risk assessments, as requested, on specific project activities or sub-activities.

• Evaluate progress of a project, project activities, and sub-activities.

• Provide detailed and comprehensive written reports on progress of a project, project activities, and sub-activities to the Managing Director or Director of a country project.

• Provide input, as requested, into the drafting of the Compact-wide Social and Gender Integration Plan (SGIP), and support monitoring of the plan and its annual review and update process.

• Present to partner country MCA office, Embassy, and MCC Washington on project progress as requested.

• Assist the MCA with appropriate modifications or alternatives to the proposed program should an assessment determine that is required.

• Engage in a thorough risk assessment and development of recommendations for mitigants as needed.

• Conduct assessments, studies, and workshops on specific questions and topics as requested.

Deliverables: Each technical directive will specify deliverable requirements, including milestones and due dates

Stage 10: Process evaluation

In the Option Periods 3 to 5, the Contractor will conduct a process evaluation of one of the first-generation SBC Compacts per year. The first-generation SBC Compacts are: Kosovo (energy), Mongolia (tariff reform), Morocco (education), Senegal (rural electricity), and Timor-Leste (water, sanitation, and drainage infrastructure). The specific process evaluation countries will be determined at a later date but are likely to be in the WASH sector (Timor-Leste) and energy sector (Senegal). The overarching objectives of the process evaluation are to: 1) course-correct during implementation, as relevant and able; 2) capitalize on successes, as relevant and able; 3) highlight considerations and recommendations for SBC intervention sustainability post- Compact; 4) refine MCC SBC processes and tools; 5) develop or add to an over-arching SBC at MCC lessons learned document; 6) provide evidence of SBC success and "tell the SBC story" to MCC and partner countries; and 7) codify best practice for future SBC process evaluations. Each of these objectives shall be included in the process evaluation report. MCC will internally conduct lessons learned in other first-generation SBC countries where process evaluations are not conducted.

The Contractor will be tasked to develop a process evaluation protocol that must be approved by MCC before the process evaluation can begin.

The Contractor will likely be tasked with presenting the findings in various forums, including MCC country teams, partner country groups, and agency-wide events. The Contractor should illustrate experience with innovative ways of presenting findings with both internal and external audiences.

It is critical to note that MCC has a Monitoring and Evaluation (M&E) Division that is responsible for monitoring Compact activities and independently evaluating outcomes and impact. The process evaluation shall in no way replace or interfere with

M&E's responsibilities, though M&E will be a consulted stakeholder on the process evaluation.

Deliverables: process evaluation protocol, process evaluation final report, process evaluation accompanying presentation

Section D - Packaging and Marking

Section E - Inspection and Acceptance Terms

SECTION E - INSPECTION AND ACCEPTANCE

SECTION E - INSPECTION AND ACCEPTANCE

E.1 GENERAL INSPECTION AND ACCEPTANCE

Inspection and acceptance of all items and services under this contract will be accomplished by the COR and/or PM. The COR and/or PM shall notify the contracting office promptly after the specified date of delivery of services not received or not conforming to statement of work. Unless extenuating circumstances exist, the notification should be made not later than 30 days after the specified date of delivery. If the Contracting Officer determines that services, work or materials being furnished do not meet the required standards, the Government shall follow the Disputes clause prescribed in FAR 52.212-4.

Quality Assurance

The contractor shall have in place and maintain a Quality Control Plan (QCP) that covers, as a minimum how the contractor intends to meet the requirements of all performance objectives, monitor and proactively manage contract's requirements. Given the nature of the assignment, MCC may rely, in part, on the findings of the contractor in the event of an audit of its oversight of the program. Therefore documentation of the process, methodology and raw results, in addition to the stated deliverables, is critical. It shall also include the mechanism by which the Government will be notified of performance related incidents that are likely to affect quality of services or impact mission accomplishment. Any proposed changes to the QCP shall be provided to the Contracting Officer for review and comment no later than 10 working days prior to the effective date of the proposed changes.

E.2 DELIVERABLES ACCEPTANCE CRITERIA

Deliverables are associated with the tasks identified above. All reports, plans and analyses are to be submitted in English or French (as instructed by MCC). The Contractor must ensure that their staffing and staffing support approach includes a strategy to ensure – either through Key Personnel qualifications, support personnel qualifications, translation and interpretation support, or a combination thereof, that the Contractor is able to communicate with MCC or other stakeholders personnel in English and French and produce written deliverables and verbally presented material in either of these languages. The Contractor's proposal must describe the approach to ensuring that this language requirement is met.

Deliverables will be provided in electronic copy using WINDOWS based MS-Office products including WORD for text, data tables in EXCEL, appropriate MS-Office 2010 or later versions of programs for exhibits, and schedules using MS-Project. Files containing graphs, flowcharts or diagrams should be submitted in PDF printable version. Digital photo files should be submitted in JPG format. GIS data should be submitted in PDF printable files. Presentations should be prepared with PowerPoint. The Government may request raw data and documents.

The project will use a central record and document repository with access restricted to parties determined by MCC. Access to the repository will be administered by the Contractor and is granted to key project stakeholders on an as needed basis with MCC approval. Administered access to the repository provides for the required confidentiality of sensitive information, as well as to ensure that MCC or other personnel are not inadvertently provided with any Personally Identifiable Information (PII) in the course of this project.

The Contractor must consult with MCC on the design of the database and provide recommendations for PII management for MCC consideration and approval.

Acceptance Criteria

The deliverables will be evaluated according to the following criteria:

• Thoroughness and timeliness in complying with all of the elements in the tasks specified

• Quality, clarity, rigor, and soundness of analyses and work produced

• Timeliness and efficacy of communications with relevant counterparts at MCC and other relevant stakeholders

• Coherent and logical organization

• Strong writing

• Clear connection between data analysis and recommendations

• Additional criteria as detailed in the specific technical directive

• The MCC team will review all submitted deliverables, and comments will be provided back to the Contractor within five business days; if additional time is required, the Contractor will be notified. As practicable, the Contractor will incorporate all comments into the final deliverables and resubmit for formal acceptance within five business days.

Formal acceptance of project deliverables will be provided by the MCC CO, COR, and/or PM in writing, over email, within five business days of submission; if additional time is required the Contractor will be notified. As needed, additional comments will be provided to the team to incorporate.

Section F - Delivery or Performance

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SECTION F - DELIVERIES OR PERFORMANCE

SECTION F - DELIVERIES OR PERFORMANCE

F.1 PERIOD OF PERFORMANCE

The estimated period of performance is from 1 July 2021 through 30 June 2026:

Base Period: 1 July 2021 – 30 June 2022

Option Period 1: 1 July 2022 – 30 June 2023

Option Period 2: 1 July 2023 – 30 June 2024

Option Period 3: 1 July 2024 – 30 June 2025

Option Period 4: 1 July 2025 – 30 June 2026

F.2 PLACE OF PERFORMANCE

The Contractor shall perform services at their facilities, home, and in country as necessary by the activities and MCC's technical directives.

F.3 TRAVEL REQUIREMENTS

The Contractor will be required to attend relevant workshops and socialization events at MCC headquarters in Washington, D.C. as needed. The contractor can expect 4-6 such events annually. The Contractor is also expected to support MCC in-person in scoping missions and other relevant partner country work. This will include up to one trip per year for first generation SBC Compacts and up to two trips per country per year for second generation SBC Compacts. On previous missions, Contractors typically send one staff person on the scoping mission (team lead or SBC specialist) and recommendations for design workshops (team lead, SBC specialist, or key personnel with relevant language capabilities). For support of MCC technical oversight, it is expected that MCC will only require one contractor to travel in support of the mission. For process evaluations, the contractor should determine the appropriate number of personnel and the appropriate sub-contracting. The aforementioned travel schedule is the Government's best estimate and, therefore, it is subject to change.

Due to the current COVID Pandemic, travel is currently significantly limited. Only mission critical trips are authorized until further notice. The Contractor must recognize the rapidly evolving nature of the current pandemic and plan any impacts on this contract accordingly.