86548B19R00002_0001.pdf

(x)

86548B19R00002 x x

1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted ; or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGEMENT TO BE RECEIVED AT

THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted , such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

x

DENVER CO 80202-4801

HUD-NFWR

1670 BROADWAY 23RD FLOOR

OFFICER

OFFICE OF THE CHIEF PROCUREMENT

US DEPARTMENT OF HUD

05/02/20190001

13. THIS ITEM ONLY APPLIES TO MODIFICATION OF CONTRACTS/ORDERS. IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

12. ACCOUNTING AND APPROPRIATION DATA (If required) is not extended.is extended, Items 8 and 15, and returning

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended , by one of the following methods: (a) By completing

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

FACILITY CODE CODE

10B. DATED (SEE ITEM 13)

10A. MODIFICATION OF CONTRACT/ORDER NO.

9B. DATED (SEE ITEM 11)

9A. AMENDMENT OF SOLICITATION NO.

CODE

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State and ZIP Code)

7. ADMINISTERED BY (If other than Item 6)CODE 6. ISSUED BY

PAGE OF PAGES

4. REQUISITION/PURCHASE REQ. NO.3. EFFECTIVE DATE2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO. (If applicable)

1. CONTRACT ID CODE

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

04/15/2019

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority) appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

E. IMPORTANT: Contractor is not, is required to sign this document and return __________________ copies to the issuing office.

ORDER NO. IN ITEM 10A.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

NASS BUSINESS SUPPORT AS DESCRIBED IN THE ATTACHED PERFORMANCE WORK STATEMENT.

THIS IS A COMBINED SYNOPSIS/SOLICITATION FOR COMMERCIAL SERVICES PREPARED IN ACCORDANCE

WITH FAR SUBPART 12.6 AS SUPPLEMENTED WITH ADDITIONAL INFORMATION INCLUDED IN THIS NOTICE.

PROPOSALS ARE REQUESTED; THIS ANNOUNCEMENT CONSTITUTES THE ONLY WRITTEN SOLICITATION.

THIS REQUIREMENT IS SET ASIDE 100% FOR 8(a) SMALL BUSINESS PARTICIPATION.

AMENDMENT 0001 PROVIDES ANSWERS TO VENDOR QUESTIONS; A REVISED SOLICITATION IS ATTACHED.

A REVISED PRICING SHEET (ATTACHMENT A) IS ATTACHED, AS WELL AS A SAMPLE REPORT REQUESTED BY

Continued ...

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)15A. NAME AND TITLE OF SIGNER (Type or print)

15C. DATE SIGNED 16B. UNITED STATES OF AMERICA 15B. CONTRACTOR/OFFEROR 16C. DATE SIGNED

(Signature of person authorized to sign) (Signature of Contracting Officer)

CHRISTOPHER S. STUART

STANDARD FORM 30 (REV. 10-83)

Prescribed by GSA

FAR (48 CFR) 53.243

NSN 7540-01-152-8070

Previous edition unusable

Except as provided herein, all terms and conditions of the document referenced in Item 9 A or 10A, as heretofore changed, remains unchanged and in full force and effect .

5/3/2019

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

NAME OF OFFEROR OR CONTRACTOR

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VENDORS.

THE RESPONSE DATE IS EXTENDED TO MAY 30, 2019.

THE RESPONSE TIME REMAINS 1:00PM ET.

Continued ...

NSN 7540-01-152-8067 OPTIONAL FORM 336 (4-86)

Sponsored by GSA

FAR (48 CFR) 53.110

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86548B19R00002/0001

0001 - NASS BUSINESS SUPPORT - BASE YEAR

A001 / A002 - Requirement Matrix Document -

Quantity: monthly / Unit Price $

A003 / A004 - Major Releases - Business

Requirement Document - Quantity: 2 annual / Unit

Price $

A005 - Emergency Releases - Business Requirement

Document - Quantity: 0-1 annual / Unit Price $

A006 - Updates to the Business Requirement

Document - Quantity: quarterly / Unit Price $

A007 - Indicator Report - Quantity: 1 annual /

Unit Price $

A008 / A009 - User Acceptance Testing Scripts

(Major Releases) - Quantity: 2 annual / Unit

Price $

A010 - User Acceptance Testing Scripts (Emergency

Releases) - Quantity: 0-1 annual / Unit Price $

A011 - User Acceptance Test Summary Result -

Quantity: 2 annual / Unit Price S

A012 - Master Enhancement List - Quantity:

quarterly / Unit Price $

A013 - Quality Assurance Findings - Quantity:

monthly / Unit Price $

A014 / A015 - NASS and PIH REAC Quality Assurance

Plan Update - Quantity: 2 annual / Unit Price $

A016 / A017 - Annual Report - Quantity: 1 annual

/ Unit Price $

A018 - Ad-hoc Reports (small) - Quantity: 20 annual / Unit Price $

A019 - Ad-hoc Reports (large) - Quantity: 8 annual / Unit Price $

A020 / A021 - NASS MicroStrategy Updates and

Enhancements - Quantity: quarterly / Unit Price $

A022 - PHAS Score Report and Exception Report -

Quantity: monthly / Unit Price $

A023 / A024 - SOP/Technical Documentation/QA

Control/PHAS User Guide - Quantity: 1 annual /

Unit Price $

A025 - Statistical Analysis Report (small) -

Quantity: 20 annual / Unit Price $

A026 - Statistical Analysis Report (large) -

Quantity: 20 annual / Unit Price $

A027 - Transition-In Plan - Quantity: 1 / Unit

Price $

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0002 NASS BUSINESS SUPPORT - OPTION YEAR I

A001 / A002 - Requirement Matrix Document -

Quantity: monthly / Unit Price $

A003 / A004 - Major Releases - Business

Requirement Document - Quantity: 2 annual / Unit

Price $

A005 - Emergency Releases - Business Requirement

Document - Quantity: 0-1 annual / Unit Price $

A006 - Updates to the Business Requirement

Document - Quantity: quarterly / Unit Price $

A007 - Indicator Report - Quantity: 1 annual /

Unit Price $

A008 / A009 - User Acceptance Testing Scripts

(Major Releases) - Quantity: 2 annual / Unit

Price $

A010 - User Acceptance Testing Scripts (Emergency

Releases) - Quantity: 0-1 annual / Unit Price $

A011 - User Acceptance Test Summary Result -

Quantity: 2 annual / Unit Price S

A012 - Master Enhancement List - Quantity:

quarterly / Unit Price $

A013 - Quality Assurance Findings - Quantity:

monthly / Unit Price $

A014 / A015 - NASS and PIH REAC Quality Assurance

Plan Update - Quantity: 2 annual / Unit Price $

A016 / A017 - Annual Report - Quantity: 1 annual

/ Unit Price $

A018 - Ad-hoc Reports (small) - Quantity: 20 annual / Unit Price $

A019 - Ad-hoc Reports (large) - Quantity: 8 annual / Unit Price $

A020 / A021 - NASS MicroStrategy Updates and

Enhancements - Quantity: quarterly / Unit Price $

A022 - PHAS Score Report and Exception Report -

Quantity: monthly / Unit Price $

A023 / A024 - SOP/Technical Documentation/QA

Control/PHAS User Guide - Quantity: 1 annual /

Unit Price $

A025 - Statistical Analysis Report (small) -

Quantity: 20 annual / Unit Price $

A026 - Statistical Analysis Report (large) -

Quantity: 20 annual / Unit Price $

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0003 NASS BUSINESS SUPPORT - OPTION YEAR II

A001 / A002 - Requirement Matrix Document -

Quantity: monthly / Unit Price $

A003 / A004 - Major Releases - Business

Requirement Document - Quantity: 2 annual / Unit

Price $

A005 - Emergency Releases - Business Requirement

Document - Quantity: 0-1 annual / Unit Price $

A006 - Updates to the Business Requirement

Document - Quantity: quarterly / Unit Price $

A007 - Indicator Report - Quantity: 1 annual /

Unit Price $

A008 / A009 - User Acceptance Testing Scripts

(Major Releases) - Quantity: 2 annual / Unit

Price $

A010 - User Acceptance Testing Scripts (Emergency

Releases) - Quantity: 0-1 annual / Unit Price $

A011 - User Acceptance Test Summary Result -

Quantity: 2 annual / Unit Price S

A012 - Master Enhancement List - Quantity:

quarterly / Unit Price $

A013 - Quality Assurance Findings - Quantity:

monthly / Unit Price $

A014 / A015 - NASS and PIH REAC Quality Assurance

Plan Update - Quantity: 2 annual / Unit Price $

A016 / A017 - Annual Report - Quantity: 1 annual

/ Unit Price $

A018 - Ad-hoc Reports (small) - Quantity: 20 annual / Unit Price $

A019 - Ad-hoc Reports (large) - Quantity: 8 annual / Unit Price $

A020 / A021 - NASS MicroStrategy Updates and

Enhancements - Quantity: quarterly / Unit Price $

A022 - PHAS Score Report and Exception Report -

Quantity: monthly / Unit Price $

A023 / A024 - SOP/Technical Documentation/QA

Control/PHAS User Guide - Quantity: 1 annual /

Unit Price $

A025 - Statistical Analysis Report (small) -

Quantity: 20 annual / Unit Price $

A026 - Statistical Analysis Report (large) -

Quantity: 20 annual / Unit Price $

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0004 NASS BUSINESS SUPPORT - OPTION YEAR III

A001 / A002 - Requirement Matrix Document -

Quantity: monthly / Unit Price $

A003 / A004 - Major Releases - Business

Requirement Document - Quantity: 2 annual / Unit

Price $

A005 - Emergency Releases - Business Requirement

Document - Quantity: 0-1 annual / Unit Price $

A006 - Updates to the Business Requirement

Document - Quantity: quarterly / Unit Price $

A007 - Indicator Report - Quantity: 1 annual /

Unit Price $

A008 / A009 - User Acceptance Testing Scripts

(Major Releases) - Quantity: 2 annual / Unit

Price $

A010 - User Acceptance Testing Scripts (Emergency

Releases) - Quantity: 0-1 annual / Unit Price $

A011 - User Acceptance Test Summary Result -

Quantity: 2 annual / Unit Price S

A012 - Master Enhancement List - Quantity:

quarterly / Unit Price $

A013 - Quality Assurance Findings - Quantity:

monthly / Unit Price $

A014 / A015 - NASS and PIH REAC Quality Assurance

Plan Update - Quantity: 2 annual / Unit Price $

A016 / A017 - Annual Report - Quantity: 1 annual

/ Unit Price $

A018 - Ad-hoc Reports (small) - Quantity: 20 annual / Unit Price $

A019 - Ad-hoc Reports (large) - Quantity: 8 annual / Unit Price $

A020 / A021 - NASS MicroStrategy Updates and

Enhancements - Quantity: quarterly / Unit Price $

A022 - PHAS Score Report and Exception Report -

Quantity: monthly / Unit Price $

A023 / A024 - SOP/Technical Documentation/QA

Control/PHAS User Guide - Quantity: 1 annual /

Unit Price $

A025 - Statistical Analysis Report (small) -

Quantity: 20 annual / Unit Price $

A026 - Statistical Analysis Report (large) -

Quantity: 20 annual / Unit Price $

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0005 NASS BUSINESS SUPPORT - OPTION YEAR IV

A001 / A002 - Requirement Matrix Document -

Quantity: monthly / Unit Price $

A003 / A004 - Major Releases - Business

Requirement Document - Quantity: 2 annual / Unit

Price $

A005 - Emergency Releases - Business Requirement

Document - Quantity: 0-1 annual / Unit Price $

A006 - Updates to the Business Requirement

Document - Quantity: quarterly / Unit Price $

A007 - Indicator Report - Quantity: 1 annual /

Unit Price $

A008 / A009 - User Acceptance Testing Scripts

(Major Releases) - Quantity: 2 annual / Unit

Price $

A010 - User Acceptance Testing Scripts (Emergency

Releases) - Quantity: 0-1 annual / Unit Price $

A011 - User Acceptance Test Summary Result -

Quantity: 2 annual / Unit Price S

A012 - Master Enhancement List - Quantity:

quarterly / Unit Price $

A013 - Quality Assurance Findings - Quantity:

monthly / Unit Price $

A014 / A015 - NASS and PIH REAC Quality Assurance

Plan Update - Quantity: 2 annual / Unit Price $

A016 / A017 - Annual Report - Quantity: 1 annual

/ Unit Price $

A018 - Ad-hoc Reports (small) - Quantity: 20 annual / Unit Price $

A019 - Ad-hoc Reports (large) - Quantity: 8 annual / Unit Price $

A020 / A021 - NASS MicroStrategy Updates and

Enhancements - Quantity: quarterly / Unit Price $

A022 - PHAS Score Report and Exception Report -

Quantity: monthly / Unit Price $

A023 / A024 - SOP/Technical Documentation/QA

Control/PHAS User Guide - Quantity: 1 annual /

Unit Price $

A025 - Statistical Analysis Report (small) -

Quantity: 20 annual / Unit Price $

A026 - Statistical Analysis Report (large) -

Quantity: 20 annual / Unit Price $

Inv Approver/COR Backup1: MCCRAW, DEBRA

Period of Performance: 08/11/2019 to 08/10/2020

NSN 7540-01-152-8067 OPTIONAL FORM 336 (4-86)

TABLE OF CONTENTS

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT…………………………………………………

CONTINUATION OF SF1449………………………………………………………………………………………...31

CONTRACT CLAUSES……………………………………………………………………………………….……...31

52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 19989)

52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES

OR EXECUTIVE ORDERS-COMMERCIAL ITEMS (NOV 2013)…………………………32

52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)…………………………………………….40

52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)………………….40

52.219-18 NOTIFICATION OF COMPETITION LIMITED TO ELIGIBLE 8(a) CONCERNS

(JUN 2003)………………………………………………………………………………………40

2452.203-70 PROHIBITION AGAINST THE USE OF FEDERAL EMPLOYEES……………………….41

2452.204-70 PRESERVATION OF, AND ACCESS TO, CONTRACT RECORDS (TANGIBLE

AND ELECTRONICALLY STORED INFORMATION (EIS) FORMATS (DEC 2012)…...41

2452.209-70 POTENTIAL ORGANIZATIONAL CONFLICTS OF INTEREST (FEB 2000)…………….43

2452.209-72 ORGANIZATIONAL CONFLICTS OF INTEREST (APR 1984)……………………………44

2452.219-71 NOTIFICATION OF COMPETITION LIMITED TO ELIGIBLE 8(a) CONCERNS 5

ALTERNATE III TO FAR 52.219-18 (DEC 2012)……………………………………………44

2452.219-72 SECTION 8(a) DIRECT AWARDS DEVIATION (DEC 2012)………………………………44

2452.232-70 PAYMENT SCHEDULE AND INVOICE SUBMISSION (FIXED-PRICE)(FEB 2008)……45

2452.237-70 KEY PERSONNEL (FEB 2006)………………………………………………………….…….45

2452.237-73 CONDUCT OF WORK AND TECHNICAL GUIDANCE (DEC 2012)………………………46

2452.237-75 ACCESS TO HUD FACILITIES (DEC 2012)…………………………………………………47

2452.232-77 TEMPORARY CLOSURE OF HUD FACILITIES (DEC 2012)…………………………

2452.237-79 POST AWARD CONFERENCE (MAR 2016)……………………………………………...…50

2452.239-70 ACCESS TO HUD SYSTEMS (DEC 2012)……….………………………………………….50

2452.246-70 INSPECTION AND ACCEPTANCE (DEC 2019)…………………………………………….55

SPECIAL CONTRACT REQUIREMENTS……………………………………………………………………………55

LIST OF ATTACHMENTS……………………………………………………………………………………….…….60

SOLICITATION PROVISIONS………………………………………………………………………………...……...61

52-252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998)………61

PROPOSAL PREPARATION INSTRUCTIONS………………………………………….….61

52.212-2 EVALUATION -- COMMERCIAL ITEMS (OCT 2014)………………………………………63

52.216-1 TYPE OF CONTRACT (APR 1984)……………………………………………………….….68

2452.233-70 REVIEW OF CONTRACTING OFFICER PROTEST DECISIONS (FEB 2006)………….68

PART I – THE SCHEDULE

PERFORMANCE WORK STATEMENT

1 General Information

1.1 Introduction

The U.S. Department of Housing and Urban Development (HUD)/Office of Public and Indian Housing is seeking contractor support to obtain advisory and technical assistance and services to initiate, research, analyze, establish, update, enhance and support PIH-REACs NASS Business.

1.2 Background

The iNtegrated Assessment Subsystem (NASS) is the PIH-REAC assessment reporting system for PHAs.

The NASS is responsible for the compilation, review, and production of the composite PHAS score to PHAs. To accomplish this objective, NASS applies rigid quality standards to ensure PHAS scores accurately reflect the performance of a PHA. NASS disseminates the information, designates PHAs as troubled and remands them to the appropriate Field Office, manages and facilitates PHA appeals and waiver process, and assists PIH-REAC management in addressing stakeholders concerns, training needs, and/or special projects. NASS is charged with conducting various outreach activities by providing guidance on PHAS data submissions, system training, appeals, and waiver assistance. Furthermore, NASS communicates assessment reports to those in HUD charged with regulating and/or monitoring the HUD housing stock. NASS links financial, management, physical and capital fund assessment results in the production of the PHAS score. The PHAS score is viewed as a comprehensive oversight tool that effectively and fairly provides performance measures based on standards that are objective and uniform.

Specifically, NASS functions include:

Gathering PHAS indicator assessment results

Creating PHAS scores

Analyzing assessment data (Analyses performed by NASS include risk analysis, prescriptive advice, peer comparison, fraud analysis, and trend analysis).

Reporting results to HUD and PIH-REAC business partners

The PHAS indicator assessments provide input for subsequent analysis that includes:

Risk analysis Financial prescriptive advice Physical systemic deficiencies Overall strengths and weaknesses Peer comparison Fraud analysis and trend analysis

1.3 Constraints

The services identified in this PWS will adhere to the rules, regulations, laws, standards, and conventions identified by HUD as well as within the Federal Government.

1.4 Description of Services

To provide the U.S. Department of Housing and Urban Development (HUD) the necessary advisory and assistance services for the purpose of performing research, analysis, testing of various approaches for assessing PHA performance and to provide requirement analysis, design input, and testing in support of the development, implementation and maintenance of the iNtegrated Assessment Subsystem (NASS).

1.5 Non-Personal Services

The Government will neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services.

If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the Contracting Officer (CO) immediately. These services shall not be used to perform work of a policy, decision making, or management nature, i.e. inherently

Government functions. All decisions relative to programs supported by the Contactor shall be the sole responsibility of the Government.

1.6 Period of Performance

The period of performance shall be for one base period of 12 months and four 12-month option periods.

1.7 Place of Performance

The services to be performed under this contract shall be performed at the Contractor's facility.

1.8 Hours of Operation

The Contractor is responsible for providing services between the hours of 8:00 AM to 5:00 PM EST Monday thru Friday except for Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closing, or similar Government directed facility closings. Weekly hours shall not exceed a forty (40) hour work week and a typical work day will be 8 hours each day Monday through Friday. The Government reserves the right to change hours of operation or restrict contractor access. Work outside of these daily hours is prohibited without Contracting Officer approval.

Government agencies will not be available during scheduled holidays, inclement weather, weekends, and after duty hours.

The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within the contract when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce is essential.

1.9 Special Qualifications

The Contractor is responsible for ensuring all Contractor employees have the necessary qualifications to perform the services set forth in this PWS. Contractor employees must possess extensive experience in performing advanced statistical analysis and in implementing quality assurance protocols. With respect to business intelligence, an integral part of this requirement, the Contractor staff must possess extensive experience in commonly known business intelligence project architecture and report development with knowledge in database design, business intelligence reporting application, testing and generating reports.

1.10 Post Award/Kickoff Conference

The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Government intends to convene a Post Award Conference with the Contractor within ten business days after contract award. The Contracting Officer will notify the Contractor of the specific date, location, and agenda within five business days after contract award.

1.11 Status Meetings

The Contracting Officer, Contracting Officer’s Representative (COR) and other Government personnel, as appropriate may meet periodically with the Contractor to also review Contractor performance, requirement status, etc. At these meetings, the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance or progress of the requirement. The Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government. Post Award Conference and subsequent meetings may be held via teleconference.

1.12 Contractor Travel

No Contractor travel is anticipated during the performance period of this contract.

1.13 Transition In

The Contractor shall, upon the Contracting Officer's written notice, furnish Transition-In services as required. As a successor, the Contractor shall have sufficient personnel on board during the sixty (60) day Transition-In period to ensure a smooth transition with the incumbent Contractor. The Contractor shall provide an orderly transition of work acceptance and accomplishment such that any impact to the program is minimized. During the Transition-In period, the Contractor shall become familiar with the requirements in order to commence full performance of services by the end of the contract Transition-In period. Transition-In is not required if the successor Contractor is the incumbent Contractor.

1.14 Transition Out

To minimize any decrease in productivity and to prevent possible negative impacts on additional services, the Contractor shall have sufficient personnel on board during the sixty (60) day Transition-Out period.

The incumbent Contractor shall ensure a smooth transition with the successor Contractor during the Transition-Out period, prior to completion of contractual performance. The incumbent Contractor shall aid the successor in the development of plans, procedures, and methods for the assumption of all on going work. The Contractor shall provide an orderly transition of work acceptance and accomplishment, such that full control by the successor Contractor is achieved by the end of the new contract Transition-In period.

2 Definitions and Acronyms

2.1 Definitions

Business/Work Days - Every official workday of the week, which are days between and including Monday to Friday. This does not include public holidays and weekends.

Calendar Day - Any day of the week.

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the

Government. The term used in this contract refers to the prime.

Contracting Officer (CO) - A person with authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: the only individual who can legally bind the Government.

Defective Service - A service output that does not meet the standard of performance associated with the

Performance Work Statement.

Deliverable Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

Government Furnished Property (GFP) - Government-furnished property means property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

Contracting Officer Representative (COR) - An employee of the U.S. Government appointed by the

Contracting Officer to perform contract administration activities in regard to technical issues. This individual has authority to provide technical direction to the Contractor as long as direction is within the scope of the contract, does not constitute a change and has no funding implications. This individual does

NOT have authority to change the terms and conditions of the contract.

Performance Requirements Summary (PRS) - A listing of the performance requirements under the contract that are to be evaluated by the Government on a regular basis, performance indicators for these requirements, performance standards for these requirement and surveillance methods to be used to determine if performance standards are met.

Performance Standard - The Contractor's performance level required by the Government.

Performance Work Statement (PWS) - A statement of work for performance-based acquisitions that describe the required results in clear, specific and objective terms with measurable outcomes.

Physical Security - Actions that prevent the loss or damage of Government property.

Quality Assurance (QA) - Policies and procedures adopted by the Government to ensure that supplies and services acquired under Government contracts conform to the contracts quality requirements.

Quality Assurance Surveillance Plan (QASP) - A plan describing how the agency will survey, observe, test, sample, evaluate and document the Contractor's performance in meeting critical performance standards identified in the contract.

Quality Control (QC) - All necessary measures taken by the Contractor to assure that the quality of an end product of service shall meet contract requirements.

Service Contract - A contract that directly engages the time and effort of a Contractor whose primary purpose is to perform an identifiable task rather than to furnish an end item of supply.

Subcontractor - Any person , other than the prime Contractor, who offers to furnish or furnishes any supplies, material, equipment, or services of any kind under a prime contract or a subcontract entered into in connection with such prime contract, and any person who offers to furnish or furnishes general supplies to the prime contractor or a higher tier subcontractor. The Government does not have privity of contract with a subcontractor.

Work Week - Monday through Friday, unless specified otherwise.

2.2 Acronyms

AQL - Acceptable Quality Level

ARAMS - Automated Renewal and Amendment System

BAA - Business Area Analysis Study

CBT - Computer-Based Training

CCB - Change Control Board

CCMB - Configuration Change Management Board

CMMI - Capability Maturity Model Integration

CFO or OCFO - Office of the Chief Financial Officer of HUD

CFR - Code of Federal Regulations

CIO or OCIO - Office of the Chief Information Officer of HUD

CO - Contracting Officer

COR - Contracting Officer Representative

COTS - Commercial Off-the-Shelf

CPO - Office of the Chief Procurement Officer of HUD

EST - Eastern Standard Time (U.S.)

ETC - Estimate to Completion

GAO - U.S. General Accounting Office

HUD - U.S. Department of Housing and Urban Development

HUDAR - HUD Acquisition Regulation

HUD/ISG - Internet Services Group within the Telecom Processing Division

HUD Web - HUDs Intranet Web Site and related WEB pages.

IG or OIG - Inspector General (Office of)

IT - Information Technology

IV&V - Independent Validation and Verification

LOOCS - Line of Credit Control System

OCPO - Office of the Chief Procurement Officer

OIG - Office of Inspector General

OMB - Office of Management and Budget

PL - Public Law

PM - Project Manager

POC - Point of Contact

PPM - Project Planning and Management

QA - Quality Assurance

QASP - Quality Assurance Surveillance Plan

QCP - Quality Control Plan

SF - Standard Form

TBD - To be determined

U.S.C - United States Code

3 Government-Furnished Property and Services

The Contractor shall ensure accurate control and accountability of all Government-Furnished Property in accordance with the terms and conditions of this contract. The Government will furnish, at no cost to the Contractor, the GFP shown below.

3.1 Government Services

The Government will provide the Contractor access to the NASS Subsystem, Business Intelligence such as Micro-Strategy and Data Warehouse.

3.2 Facilities

The services to be performed under this contract shall be performed at the Contractor's facility.

3.3 Equipment

NA

3.4 Materials

The Government will provide copies of required materials to the Contractor in hard copy or soft copy. All materials will remain the property of the Government and will be returned to the COR upon request or at the end of the contract period.

3.5 Quality Assurance (QA)

The Government shall evaluate the Contractor's performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable quality level.

4 Contractor-Furnished Items and Services

The Contractor shall furnish, all facilities, equipment, and supplies required to perform the work under this contract that are not listed under Government-Furnished Property and Services.

4.1 Facilities

The contractor shall furnish the facilities required to perform the work under this contract that are not listed under Government-Furnished Property and Services.

4.2 Equipment

The contractor shall furnish all Equipment required to perform the work under this contract that are not listed under Government-Furnished Property and Services.

4.3 Material

The contractor shall furnish all Material required to perform the work under this contract that are not listed under Government-Furnished Property and Services.

4.4 Contractor Responsibilities

The Contractor shall only conduct business with designated Government personnel listed as points of contact (POCs). Names of authorized personnel shall be provided to the Contractor by the Government, in writing, and updated as necessary throughout the contract period. U.S. Government records, copies of original results and reports, verified original data, corrected data and corrected supporting final reports which are maintained by the Contractor remain the property of the U.S. Government. These files/results must be surrendered to the COR.

4.5 Contractor Personnel

The Contractor shall provide a Contract/Project Manager who shall be responsible for the performance of work. An alternate shall also be designated to act in the absence of the Contract/Project Manager. These Contractor personnel (main point of contact and alternate point of contact) are considered Key Personnel by the Government and shall be listed as such in accordance with HUDAR 2452.237-70, "Key Personnel.

The Contract/Project Manager and alternate shall have full authority to act on all contact matters relating to daily operations of this contract. Accordingly, at a minimum, the points of contact shall have the technical knowledge of the requirement and be in the position to actually receive assignment, guidance, and direction from the COR and CO per HUDAR 2452.237-73, "Conduct of Work and Technical Guidance" and shall be allocated enough hours to the requirement to ensure successful performance.

These points of points of contact shall each be an employee of the Contractor. An employee of a subcontractor is not acceptable for either of these positions. The Contract/Project Manager or alternate shall be available between the hours of 8:00am to 4:30pm Monday through Friday EST, except Federal Holidays or when the Government facility is closed for administrative reasons.

4.6 Identification of Contractor Employees

All Contractor/subcontractor personnel shall wear company picture identification badges as to distinguish themselves from Government employees. When conversing with Government personnel during business meetings, over the telephone, or via electronic mail, Contractor/subcontractor personnel shall identify themselves as such to avoid situations arising where sensitive topics might be better discussed solely between Government employees. Contractors/subcontractors shall identify themselves on any attendance sheet or any coordination documents they may review. Electronic mail signature blocks shall identify their company affiliation. Where practicable, Contractor/subcontractors occupying collocated space with their Government program customer shall identify their work space area with their name and company affiliation, or at a minimum, "Contractor" after name.

4.7 Quality Control

The Contractor shall establish and maintain a complete quality control program that shall ensure services are performed in accordance with this contract. The Contractor shall develop and implement procedures to identify, prevent, and ensure non reoccurrence of defective services. The Contractor's quality control program is the means by which he assures himself that his work complies with the requirements of the contract. The Contractor shall provide the associated Quality Control Plan to the Government as directed.

4.7.1 Quality Control Plan

The Contractor shall develop, maintain, enforce, and document a Quality Control Plan (QCP). The QCP shall ensure the Government receives the level of quality that is consistent with the requirements specified in this contract. The QCP shall be sufficiently detailed to provide the Contractor's methodology for identifying and recruiting qualified personnel. The QCP shall also provide the Contractor's methodology for resolving problems identified by the Government during reviews conducted in accordance with its Quality Assurance Surveillance Plan (QASP). The QCP shall also provide the Contractor's methodology for establishing an internal feedback system for support personnel, and for resolving problems identified by that feedback system. The QCP shall demonstrate and validate that the services or deliverables to be provided under the contract are completed with a level of quality that meets the minimum performance threshold established in the Government's QASP. The QCP shall address Quality Management Approach, Quality Assurance, Quality Control and Quality Standards.

5 Specific Tasks

5.0 SCOPE OF WORK: The Contractor shall provide business support to the Integrated Assessment System (NASS) in the form of advisory and technical assistance, processes, analyses, system documentation, consultation, and system testing.

5.1 TASK 1 - NASS BUSINESS REQUIREMENTS DOCUMENT (BRD), REQUIREMENTS MATRIX,

AND UPDATES

5.1.1 The Contractor shall perform research, analysis, and testing of various approaches to be used for assessing the performance and compliance requirements of applicable HUD program constituency, i.e., public housing agencies. The Contractor shall also provide requirements analysis, design input and testing in support of the design and implementation of the NASS subsystem and operating processes. For the NASS business area, the contractor shall support continued development, operation, updating and/or enhancement of the existing subsystem and operating processes. For both new and existing projects, the Contractor shall assist the NASS Team staff in supporting internal and external outreach, customer service and training needs, provide workload analyses and evaluations, as directed by the COR, to monitor, evaluate PHAS indicators and PHAS scores to ensure requirements are accurately implemented, to provide new approaches to assessment of PHA scores within the PHAS program, to record and provide input into the NASS Quality Assurance Program, and to record and provide system enhancements and to capture warranted/requested changes of the NASS team to REAC system functionality.

The Contractor shall conduct research, analysis and data modeling to develop business processes, performance indicators, and scoring/assessment methodologies that shall further identify program risks related to the integrated assessment system. The Contractor shall research existing PIH-REAC program requirements, assessment processes, and industry best practices, and recommend performance indicators for use in assigned PIH-REAC assessment systems, as well as to provide recommendations on the program improvement to support quality assurance, NASS Quality Assurance Program, and PHAS

Indicator Improvement (NASS lab) for the purpose of releasing PHAS scores that are accurate, valid and reliable. The Contractor shall continuously review and refine the PHAS assessment system, specifically

PHAS indicators, to ensure the proper measures are in use, are accurate, and working consistently. The results of these efforts will produce evaluations/reports/analyses with recommendation for improving

PHAS program performance. The intended outcome is a report on indicator research, as well as recommendations. The NASS quality assurance teams primary responsibility is the distribution of accurate, valid and reliable PHAS scores to the PHAs, PIH and the public.

The Business Requirements Document, known as the BRD, is a Word document communicating the business needs for the iNtegrated Assessment Subsystem (NASS) to all interested parties and is used to provide detailed requirements in the development and updating of the online NASS Secure System.

Periodically, the online NASS Secure System needs to be updated based on regulatory changes, system requirement modifications or changes in PHAS regulations. System updates are accomplished via system releases and system testing. Production schedules are established by the Development Coordination Group (DCG) of the REAC. The DCG works with all REAC system development teams to provide support in the development, testing, production environments, and release management. During the period of performance of this contract, 4 releases are anticipated per year where the BRD would require updating based on system requirements matrix, development of user stories, facilitation of grooming sessions, system enhancements and integration with other PIH-REAC subsystems which is mandated from the Office of Chief Information Officer (OCIO) in compliance with the PHAS including notices, and PHAS rule changes. PHAS notices and regulations may be found at http://portal.hud.gov/hudportal/HUD?src=/programoffices/publicindianhousing/reac/products/prodphasi ntrule.

https://www.hud.gov/program_offices/public_indian_housing/reac/products/prodphas

Business Requirements Document - The Contractor shall perform on-going development and updating of the BRD and processes for the business area being addressed including the business process flowchart for the quality assurance component of each business area, facilitate requirements and AGILE grooming sessions, develop User Stories, and where applicable, integration and participation in Agile related sessions and capturing meeting minutes. The Contractor shall provide new or revised BRD resulting from IT releases and policy changes, updated in accordance with the System Development Methodology (PPM) policy found at:

http://hudatwork.hud.gov/HUD/cio/po/i/it/security/cmb/qacmbtoc

The Contractor shall deliver the NASS BRD, in accordance with the PPM, that includes the business process flowchart for the quality assurance component of each business area, and where applicable, integration with other PIH-REAC systems.

The Contractor shall maintain the BRD up-to-date by capturing any changes to the BRD as soon as a change is identified by either a HUD staff or recommended by the Contractor. Revised changes to the BRD shall be highlighted upon each update. Additionally, the BRD shall be updated after each system release.

5.1.2 Updates to the BRD Following System Release - The Contractor shall provide updates to the BRD to the COR following each NASS Secure System release as well as quarterly updates to the BRD as the NASS system changes. These updates should reflect any business process changes, process flow and system requirement modifications.

5.1.3 Requirements Matrix Document - The Contractor shall develop and maintain the NASS Business Support Requirement Matrix that details the specific business requirements for each system release. This would include analysis of business requirements and User Stories to develop acceptance criteria needed to support the User Acceptance Testing (UAT) efforts. The document describes the business processes and rules for each functionality change, addition and/or modification and captures the requirements highlighting any changes for each planned system release/future release.

5.1.4 Based on the above, the Contractor shall develop an Indicator Research Report that provides: (1) analyses and evaluations to monitor/evaluate PHAS indicators and PHAS indicator scores to ensure requirements are accurately implemented; (2) new approaches to assessment of PHA scores within the

PHAS program including basis for recommended PIH-REAC indicators and assessment processes; (3) input into the NASS Quality Assurance Program, to record the status of system enhancements and to capture warranted/requested changes by the NASS team to REAC system functionality utilizing the

Master Enhancement List, and (4) recommendations for improving PHAS program performance including risks.

5.1.5 The Contractor shall provide support to NASS IT to enable NASS IT staff to conduct system compatibility and system enhancements testing, to include: (1) User Acceptance Testing (UAT) for upcoming test cycle(s) of major/emergency system releases, and (2) enhancements to HUDs systems and the production of a Master Enhancement List. The test cycle(s) schedule(s) are established by DCG and will be provided to the Contractor by the COR as soon as it becomes available. The Contractor shall write the test scripts for each UAT. The UAT scripts must include each step of each test input, specific action to be performed and expected results (with reference back to the BRD for each step) so that any designated government staff can perform the UAT by following the test scripts. The COR will provide a sample of a UAT test script to the Contractor. At the conclusion of each test cycle, system compatibility or system enhancement testing, the Contractor shall provide a summary of the test result findings, system compatibility or system enhancement testing.

Performance Standards

a) Standard: Documents are submitted in accordance with the deliverable due date.

AQL: Documents submitted not later than 2 business days past the stated due date.

Deliverables

A001 Draft Requirements Matrix Document

A002 Final Requirements Matrix Document

A003 Draft Business Requirements Document (BRD) for Major System Release

A004 Final Business Requirements Document (BRD) For Major System Release

A005 Emergency Release that will result in a BRD, if needed

A006 Updates to the BRD's

5.2 TASK 2 - ASSESSMENT LABORATORY AND TESTING ANALYSIS

5.2.1 The Contractor shall perform research, analysis, and testing of various approaches to be used for assessing the performance and compliance requirements of applicable HUD program constituency, i.e., public housing agencies. The Contractor shall also provide requirements analysis, design input and testing in support of the design and implementation of the NASS subsystem and operating processes. For the NASS business area, the contractor shall support continued development, operation, updating and/or enhancement of the existing subsystem and operating processes. For both new and existing projects, the

Contractor shall assist the NASS Team staff in supporting internal and external outreach, customer service and training needs, provide workload analyses and evaluations, as directed by the COR, to monitor, evaluate PHAS indicators and PHAS scores to ensure requirements are accurately implemented, to provide new approaches to assessment of PHA scores within the PHAS program, to record and provide input into the NASS Quality Assurance Program, and to record and provide system enhancements and to capture warranted/requested changes of the NASS team to REAC system functionality.

The Contractor shall conduct research, analysis and data modeling to develop business processes, performance indicators, and scoring/assessment methodologies that shall further identify program risks related to the integrated assessment system. The Contractor shall research existing PIH-REAC program requirements, assessment processes, and industry best practices, and recommend performance indicators for use in assigned PIH-REAC assessment systems, as well as to provide recommendations on the program improvement to support quality assurance, NASS Quality Assurance Program, and PHAS

Indicator Improvement (NASS lab) for the purpose of releasing PHAS scores that are accurate, valid and reliable. The Contractor shall continuously review and refine the PHAS assessment system, specifically

PHAS indicators, to ensure the proper measures are in use, are accurate, and working consistently. The results of these efforts will produce evaluations/reports/analyses with recommendation for improving

PHAS program performance. The intended outcome is a report on indicator research, as well as recommendations. The NASS quality assurance team’s primary responsibility is the distribution of accurate, valid and reliable PHAS scores to the PHAs, PIH and the public.

5.2.2 Based on the above, the Contractor shall develop an Indicator Research Report that provides: (1) analyses and evaluations to monitor/evaluate PHAS indicators and PHAS indicator scores to ensure requirements are accurately implemented; (2) new approaches to assessment of PHA scores within the PHAS program including basis for recommended PIH-REAC indicators and assessment processes; (3) input into the NASS Quality Assurance Program, to record the status of system enhancements and to capture warranted/requested changes by the NASS team to REAC system functionality utilizing the Master Enhancement List, and (4) recommendations for improving PHAS program performance including risks.

5.2.3 The Contractor shall provide support to NASS IT to enable NASS IT staff to conduct system compatibility and system enhancements testing, to include: (1) User Acceptance Testing (UAT) for upcoming test cycle(s) of major/emergency system releases, and (2) enhancements to HUD’s systems and the production of a Master Enhancement List. The test cycle(s) schedule(s) are established by DCG and will be provided to the Contractor by the COR as soon as it becomes available. The Contractor shall write the test scripts for each UAT. The UAT scripts must include each step of each test input, specific action to be performed and expected results (with reference back to the BRD for each step) so that any designated government staff can perform the UAT by following the test scripts. The COR will provide a sample of a UAT test script to the Contractor. At the conclusion of each test cycle, system compatibility or system enhancement testing, the Contractor shall provide a summary of the test result findings, system compatibility or system enhancement testing.

Performance Standards

a) Standard: Documents are submitted in accordance with the deliverable due date.

AQL: Documents submitted not later than 2 business days past the stated due date.

Deliverables

A007 Annual Indicator Research Report

A008 Draft User Acceptance Testing (UAT) scripts for Major Release 5.2.2

A009 Final User Acceptance Testing (UAT) scripts 5.2.2

A010 Final User Acceptance Testing (UAT) scripts 5.2.2, Emergency Release

A011 User Acceptance Test (UAT) summary results 5.2.2

A012 Production and Maintenance of the Master Enhancement List 5.2.2

5.3 TASK 3 - RISK ANALYSIS AND QUALITY ASSURANCE PROCESS MONITORING,

PETITIONS,APPEALS, WAIVERS AND HOUSING CHOICE VOUCHER PROGRAM (HCVP)

PRODUCTION AND QUALITY ASSURANCE (QA) SUPPORT

5.3.1 The Contractor shall provide quality assurance support and independent review in the processing and managing of PHAS appeals, petitions, waivers and HCVP (including Section 8 only). The Share Point site is used for tracking the status of PHAS appeals, petitions, waivers and HCVP, including dissemination to the appropriate PIH-REAC subsystems. The Contractor shall review the PIH-REAC appeals, petitions, waivers and HCVP in the Share Point site to ensure that the information maintained is current and shall provide recommendations for enhancing the appeals, petitions, waivers and HCVP process. The reviews shall cover all appeals, petitions, waivers, and HCVP for testing, to determine whether or not the established operating procedures were followed and processed timely.