SF30- Amendment 2-SEWP VI-6.18.24.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1

1. CONTRACT ID CODE PAGE OF PAGES

2. AMENDMENT/MODIFICATION NUMBER 3, EFFECTIVE DATE 4, REQUISITION/PURCHASE REQUISITION NUMBER

5. PROJECT NUMBER {If applicable)

1 06/18/2024

6. ISSUED BY CODE 7, ADMINISTERED BY (If other than Item 6) CODE I NASA/Information Technology Procurement Office NASA/Information Technology Procurement Office

Solutions for Enterprise-Wide Procurement Solutions for Enterprise-Wide Procurement

7601 Ora Glen Dr 7601 Ora Glen Dr

Greenbelt, MD 20770 Greenbelt, MD 20770

8. NAME AND ADDRESS OF CONTRACTOR (Number, street, county, State and ZIP Code} � 9A. AMENDMENT OF SOLICITATION NUMBER

80TECH24R0001

9B. DATED (SEE ITEM 11)

05/23/2024

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED (SEE ITEM 13)

CODE I FACILITY CODE

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

� The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers D is extended. � is not extended, Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13, THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NUMBER AS DESCRIBED IN ITEM 14,

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER

NUMBER IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation data, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor D is not D is required to sign this document and return ____ _ copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

The purpose of this amendment is to fix the errors on the SEWP VI RFP 80TECH24R0001 Exhibit 2b and 2c.

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect, 15A. NAME AND TITLE OF SIGNER (Type or print)

15B. CONTRACTOR/OFFEROR 15C. DATE SIGNED

(Signature of person authorized to sign)

Previous edition unusable

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

Andrea M. T. Ross, Sr. Contracting Officer

16B, UNITED STATES OF AMERICA 16C. DATE SIGNED

(Signature of Contracting Officer)

STANDARD FORM 30 (REV. 11/2016)

Prescribed by GSA FAR (48 CFR) 53.243

11 1

Instructions:

Very High

(VH)

High (H)

Moderate (M)

Low (L)

Very Low

(VL)

N/R

Section 6 Provides for an evaluation of the contractor’s management of cost and award/incentive fee history.

Not Rated

The Offeror’s relevant past performance is of exceptional merit; indicating exemplary performance in a timely, efficient, and economical manner; very minor (if any) problems with no adverse effect on overall performance.

The Offeror’s relevant past performance demonstrates very effective performance that would be fully responsive to contract requirements with contract requirements accomplished in a timely, efficient, and economical manner, for the most part with only minor problems with little identifiable effect on overall performance.

The Offeror’s relevant past performance meets or slightly exceeds minimum acceptable standards; adequate results; reportable problems with identifiable, but not substantial, effects on overall performance.

The Offeror’s relevant past performance does not meet minimum acceptable standards in one or more areas; remedial action required in one or more areas; problems in one or more areas, which adversely affect overall performance.

The Offeror shall provide a questionnaire for each past performance reference submission and be submitted directly by the evaluator to Government Contracting Officer via email PastPerformance@sewp.nasa.gov.

Sections 1-4 are to be completed by the Offeror and verified by the evaluator. Sections 5 and 6 are completed by the

Sections 1-3 Provide for contract-related descriptive information and identification of the evaluator.

Section 4 Lists the major work elements within SEWP VI Scope Description. Please provide your assessment of the “relevant experience” and “performance” associated with our SOW evidenced within the contract for which you are a reference. “Perform” means a contractor who has completed work in that specific Technical Area.

“Did Not Perform” means that the specific technical area was not performed under the contract.

Seection 5 Evaluates the contractor’s technical, schedule, and cost performance and management. (Additional pages may be used for comments if desired). If you cannot answer any questions, please circle “N/R” for Not Rated.

The following definitions are offered for your use in assigning a performance rating for each of the factors in Sections 5 and 6.

NASA- SEWP VI

EXHIBIT 2- PAST PERFORMANCE QUESTIONNAIRE

Section l. Contract Information

A. Name of Company:

B. Address:

C. Contractor Cage Code and/or UEI number:

D. Contrnct Number:

E. Contract Type:

F. Period of Perfonnance (including options): From: To:

G. Total Contract Value:

H. Award Infonnation:

Competitive:

Basis of Selection:

Technical:

Cost/Price:

Other (Specify):

Yes

OYes

Section 2: Description of Contract

No

B1iefly describe the se1vices provided under this contract:

During the contr y t rfo1mance being evaluated, this company was the:

Prime Contractor __ Significant Subcontractor O_ Team Member 0 Other (desc1ibe)

Does a co1porate or business relationship exist between the fum being evaluated and your organization?

Yes No

If yes, please explain:

5b. ENTERPRISE SERVICE PROGRAM INTEGRATION

Support Enterprise IT Services strategy which spans the following services: Network Communications, Cybersecurity support, Data Center, End-user Services, Enterprise Applications, Web Services, and other enterprise-wide services. Work within, and proactively collaborate across independent Enterprise and non- Enterprise service contracts to ensure integration of a seamless IT service delivery environment and capability across an agency. The Contractor shall provide services that facilitate strategic decisions for an organization with respect to its current and future IT structure and program integration. This includes conducting a systematic assessment and redesign of the key technologies, business processes, activity-based costing and organizational structures; streamlining processes, properly aligning the organization to reflect the way work is accomplished and deploying proven supporting technologies where appropriate. The outcome of future studies and assessments may contribute to an overarching IT strategy, aligned with business goals, objectives, and healthcare and benefits initiatives that leverage innovation to define new opportunities for success. The outcome of studies and assessments may also serve as a critical input into designing a set of metrics, which are measurable objectives related to the overall IT strategy and operations.

6b. ENTERPRISE-WIDE INFORMATION AND DATA ANALYTICS SERVICES (IDAS)

The Information and Data Analytics team is a virtually distributed, hybrid team of analysts, data scientists, developers, and technologists working together across an agency to rapidly prototype, develop and deploy solutions to address the most pressing analytic challenges. Provide support for IDAS, including: Data Science, Data Modeling, Big Data and Advanced Analytics, Artificial Intelligence, Machine Learning Methods and Practices to the Agency. Support improving the use, management, and application of data by rapidly prototyping, developing, deploying, and maintaining solutions to address the most pressing analytic challenges.

3b. ENTERPRISE-WIDE INNOVATION SERVICES

Enterprise-Wide Innovation Services that include both Innovation efforts of continuous improvement and innovation. Continuous improvement is defined as the ongoing effort to enhance the efficiency and effectiveness of the IT services. Innovation is defined as the process to identify and implement new ideas and break-through solutions that change and/or enhance the services and results in additional Business and/or IT value.

4b. IT SERVICE MANAGEMENT

Enterprise-wide Standardization of IT Service Management (ITSM) refers to process, tools, and the way services are delivered to improve IT efficiency, effectiveness, customer experience, and reduce cost. Support and enable the service delivery ITSM in order to support necessary integration and cooperation with other service delivery programs and contactors. Utilize cloud-based platforms to provide end users with tools to submit and track service requests, incidents, and feedback, take customer satisfaction surveys, search the knowledge base, and run reports.

1b. ENTERPRISE-WIDE NETWORK SERVICES

Manage a single end-to-end service provisioning organization that combines and streamlines LAN and WAN communications services for both corporate and mission networks. The enterprise model is to improve the planning and delivery of enterprise-wide IT services and to obtain cost efficiencies resulting from the consolidated delivery structure. Improve the consistency of infrastructure services built and operated in multiple locations (e.g., LANs and WAN management) to better enable intra-Agency collaboration, user mobility, and Cybersecurity. Tasks, defined at the task order level, may include, but are not limited to: Provide continuity of service for legacy custom data network solutions for point-to-point network connections and point-to-point copper and fiber optic circuits; provide Corporate Network Services, Corporate Voice Services, Corporate Data Services, Corporate Collaboration Services, Corporate Management and Operations, Mission Services, Mission Management and Operations, Customer Relationship Management, Service Management, Strategy Generation, Cybersecurity Support, Cable Plant Services, and Unified Communications and Collaboration (UCC).

2b. IT MANAGED SERVICES

Provide, manage, secure, and maintain IT services across the Agency/Enterprise including but not limited to: End-User Compute Device Management, End-User Software Management, Mobile Device Management, Print Device Management, Messaging/Collaboration, Infrastructure Services, Enterprise Service Desk (ESD), Local Service Desks, End-User Standards, and IT Security. The types of support needed for the End User Services Program could include (but are not limited to) desktop engineering, project management support, transformation and operation support, continual service improvement and communications, and other program support functions.

TECHNICAL AREA PERFORMED DID NOT PERFORM

Category B- Enterprise-wide ITC/AV Service Solutions

Section 3. Evaluator Information

Name:

Title:

Agency/Company:

Email Address:

Phone:

Role in Program/Contract Length of Involvement in Program/Contract:

Section 4. Technical Area Relevance Ratings

Please check the appropriate blocks for Relevance (Performed or Did Not Perform)

10b. ENTERPRISE-WIDE DIGITAL MULTIMEDIA AND TECHNICAL COMMUNICATIONS SERVICES

This category includes but is not limited to: Agency-wide Television and Broadcasting services; Agency web site and social media operations; digital communications; institutional audiovisual support; publishing support; and foundational work in graphic, visual, electronic and broadcast arts. Provide multimedia and communication products, systems, and services to support meeting institutional, programmatic and mission requirements (e.g., still and motion imagery in support of center events; multimedia engineering, imagery acquisition and video operations in support of engineering analysis; and mission operations).

8b. ENTERPRISE-WIDE CYBERSECURITY SERVICES

Cybersecurity standards, architecture and engineering include assisting in designing and developing cybersecurity architecture and engineering in order to improve an Agency’s cybersecurity posture, take advantage of modern technologies such as cloud, meet Federal requirements, and enhance the user experience. Cybersecurity and privacy services includes providing services for continuous monitoring and threat detection, incident response and management, vulnerability management, cyber forensics and analysis, implementation of the National Institute of Standards and Technology (NIST) risk management framework, and cybersecurity posture assessment.

9b. ENTERPRISE-WIDE CLOUD SERVICES

Evaluate, recommend, implement and support the Agency’s adoption of various cloud technologies such as cloud environments (e.g., AWS GovCloud, Azure Government Cloud, Salesforce Government Cloud); cloud services (e.g., Amazon Web Services, iSite, Snowflake); and cloud service models (e.g., IaaS, PaaS, SaaS).

Examples of Cloud services include, but are not limited to: Application Integration Services; Cloud Governance, Security and Compliance; Cloud Strategy and Planning; Cloud Storage and Hosting; X as a Service (XaaS).

7b. ENTERPRISE-WIDE APPLICATION SERVICES/SOFTWARE DEVELOPMENT

Support the operation and maintenance of IT systems. Operations and maintenance on IT systems include all software and hardware associated with mainframes, client/server, web-based applications, XYZ-as-a-Service, virtual desktop infrastructure, and networking. Operational Support includes Infrastructure Management Services (IMS) (Configuration Management; Network/Hardware Support;

Resource Management; Backup and Recovery Management; Installation, Configuration, and Tuning;

Electronic Software Licensing Services, including license: deployment, management, tracking, upgrading, etc.; System Management; IT Operation and Maintenance Planning; Data Quality Management; Continual Service Improvement; IT Infrastructure Optimization; Hardware Asset Management; Software Management) Provide a full array of services, staff, and expertise to operate and maintain Service Desk/Help Desk/ Call Center functions. Provide software system administration and operational support onsite or remotely as required. Install new software releases to supported locations/facilities/sites as required. This may include, but is not limited to, individual computer and peripheral maintenance and desk-side services.

NASA- SEWP VINASA- SEWP VINASA- SEWP VINASA- SEWP VINASA- SEWP VI

EXHIBIT 2- PAST PERFORMANCE QUESTIONNAIREEXHIBIT 2- PAST PERFORMANCE QUESTIONNAIREEXHIBIT 2- PAST PERFORMANCE QUESTIONNAIREEXHIBIT 2- PAST PERFORMANCE QUESTIONNAIREEXHIBIT 2- PAST PERFORMANCE QUESTIONNAIRE

No.

1. VH H M L VL N/R

2. VH H M L VL N/R

3. VH H M L VL N/R

4. VH H M L VL N/R

5. VH H M L VL N/R

6. VH H M L VL N/R

7. VH H M L VL N/R

8. VH H M L VL N/R

9. VH H M L VL N/R

10. VH H M L VL N/R

11. VH H M L VL N/R

12. VH H M L VL N/R

13. VH H M L VL N/REffective and accurate productivity and task status reporting Comment:

Ability to effectively manage the contract including subcontractor performance, if applicable Ability to recruit and retain highly skilled personnel, including ability to fill key vacancies in a timely manner Adequacy of Contractor's system(s) for processing task orders and/or changes

COST

Ability to establish realistic cost estimates and adhere to estimated costs Ability to anticipate, identify and control cost growth

BUSINESS/MANAGEMENT

Communicating/interfacing with Government and overall responsiveness to Government requests

SCHEDULE

Timeliness, quality, and accuracy of schedule estimates Ability to meet/exceed schedule milestones

Demonstrated understanding and compliance with mission saftey requirements

SEWP VI Exhibit 2

PAST PERMORMANCE QUESTIONNAIRE

5. General Performance Survey

PERFORMANCE QUESTIONS PERFORMANCE RATING

(Please circle/Highlight)

QUALITY

Quality of services and support provided Accuracy and timliness of cost reporting Ability to identify and correct performance deficiencies in a timely

Initial Value

What are the total contract expenditures to date (cost/fees to date based on invoices, reports, etc)?

Therefore, the Average Annual Cost/Fee Incurred to Date: $18,669,528 ($43,500,000/2.33 years)

Was there a cost overrun? Yes No If yes, please explain.

If this was an award fee contract, what are the individual and/or average ratings of performance by your organization? Please attach any available award fee letters or database entries.

Please comment on particularly strong/weak points of Contractor’s performance (technical, schedule, and/or cost). If the Overall Contract Performance Rating below is less than Very High, please provide some explanation in this section on why a higher rating was not provided.

Total Value: $

What is the Annual Contract Value to Date (The current contract expenditures to date divided by the number of years of performance to date)?

For example (note, these example numbers may not relate to this specific procurement):

Assume your contract is a current five year contract, is still ongoing, and the latest cost report reflects a cost/fee of $43,500,000 through the first 2 years and 4 months (to date). In this example, current/total Contract Expenditures incurred to Date are $43,500,000 and associated period of performance for those expenditures, expressed in years, is 2.33 years.

Fee: $

Section 6:

What is the contract value?

Current Value

Estimated Cost: $

Please add any other comments you may feel are pretinent.

Rater's Signature Date

Overall Contract Performance Rating (circle one) Very High High Moderate Low Very Low

If less than Very High Performance Rating, please explain:

Exhibit 2- Past Performance Questionnaire 2024

Sheet1

Exhibit 2 Performance Survey

Sheet1

A Name of Company 1:

A Name of Company 2:

C Contractor Cage Code andor UEI number:

D Contract Number:

E Contract Type:

From:

To:

G Total Contract Value:

Yes:

No:

Other Specify:

Briefly describe the services provided under this contract:

Other describe:

Yes_2:

No_2:

If yes please explain:

Comment:

Comment_2:

Comment_3:

Comment_4:

Check Box1: Off

Group3: Off

What is the contract value?:

Estimated Cost:

What are the total contract expenditures to date (cost/fees to date based on invoices, reports, etc)?:

What is the Annual Contract Value to Date (The current contract expenditures to date divided by the number of years of performance to date)?:

Was there a cost overrun? If yes, please explain:

Check Box2: Off

Check Box3: Off

Technical: Off

Cost/Price: Off

Current Value:

Initial Fee:

Current Fee:

Initial Total Value:

Current Total Value:

If this was an award fee contract, what are the individual and/or average ratings of performance by your organization? Please attach any available award fee letters or database entries:

Please comment on particularly strong/weak points of Contractor’s performance (technical, schedule, and/or cost):

If the Overall Contract Performance Rating below is less than Very High, please provide some explanation in this section on why a higher rating was not provided:

If less than Very High Performance Rating, please explain::

Please add any other comments you may feel are pretinent:

Date:

Name:

0:

Title:

Agency/Company:

Email Address:

Phone:

Role in Program/Contract:

Length of Involvement in:

Check Box4:

0:

0: Off

1: Off

1:

0: Off

1: Off

2:

0: Off

1: Off

3:

0: Off

1: Off

4:

0: Off

1: Off

5:

0:

0: Off

1:

0: Off

1: Off

2: Off

3: Off

1:

0: Off

1:

0: Off

1: Off

2: Off

3: Off

Instructions:

Very High

(VH)

High (H)

Moderate (M)

Low (L)

Very Low

(VL)

N/R

Section 6 Provides for an evaluation of the contractor’s management of cost and award/incentive fee history.

Not Rated

The Offeror’s relevant past performance is of exceptional merit; indicating exemplary performance in a timely, efficient, and economical manner; very minor (if any) problems with no adverse effect on overall performance.

The Offeror’s relevant past performance demonstrates very effective performance that would be fully responsive to contract requirements with contract requirements accomplished in a timely, efficient, and economical manner, for the most part with only minor problems with little identifiable effect on overall performance.

The Offeror’s relevant past performance does not meet minimum acceptable standards in one or more areas; remedial action required in one or more areas; problems in one or more areas, which adversely affect overall performance.

The Offeror shall provide a questionnaire for each past performance reference submission and be submitted directly by the evaluator to Government Contracting Officer via email PastPerformance@sewp.nasa.gov.

Sections 1-4 are to be completed by the Offeror and verified by the evaluator. Sections 5 and 6 are completed by the

Sections 1-3 Provide for contract-related descriptive information and identification of the evaluator.

Section 4 Lists the major work elements within SEWP VI Scope Description. Please provide your assessment of the “relevant experience” and “performance” associated with our SOW evidenced within the contract for which you are a reference. “Perform” means a contractor who has completed work in that specific Technical Area.

“Did Not Perform” means that the specific technical area was not performed under the contract.

Seection 5 Evaluates the contractor’s technical, schedule, and cost performance and management. (Additional pages may be used for comments if desired). If you cannot answer any questions, please circle “N/R” for Not Rated.

The following definitions are offered for your use in assigning a performance rating for each of the factors in Sections 5 and 6.

Section l. Contract Information

A. Name of Company:

B. Address:

C. Contractor Cage Code and/or UEI number:

D. Contrnct Number:

E. Contract Type:

F. Period of Perfonnance (including options): From: To:

G. Total Contract Value:

H. Award Infonnation:

Competitive:

Basis of Selection:

Technical:

Cost/Price:

Other (Specify):

Yes

Section 2: Description of Contract

No

B1iefly describe the se1vices provided under this contract:

During the contr t rfo1mance being evaluated, this company was the:

Prime Contractor __ Significant Subcontractor O_ Team Member 0 Other (desc1ibe)

Does a co1porate or business relationship exist between the fum being evaluated and your organization?

Yes No

If yes, please explain:

The Information and Data Analytics team is a virtually distributed, hybrid team of analysts, data scientists, developers, and technologists working together to rapidly prototype, develop and deploy solutions to address the most pressing analytic challenges. Provide support for IDAS, including Data Science, Data Modeling, Big Data and Advanced Analytics, Artificial Intelligence, Machine Learning Methods, and Practices to the Agency. Support improving the use, management, and application of data by rapidly prototyping, developing, deploying, and maintaining solutions to address the most pressing analytic challenges.

Section 3. Evaluator Information

Name:

Title:

Agency/Company:

Email Address:

Phone:

Role in Program/Contract Length of Involvement in Program/Contract:

Section 4. Technical Area Relevance Ratings

Please check the appropriate blocks for Relevance (Performed or Did Not Perform)

Category C- ITC/AV Mission-based Service Solutions

1c. INNOVATION SERVICES

Mission specific Innovation Services that include both Innovation efforts of continuous improvement and innovation. Continuous improvement is defined as the ongoing effort to enhance the efficiency and effectiveness of the IT services. Innovation is defined as the process to identify and implement new ideas and break-through solutions that change and/or enhance the services and results in additional Business and/or IT value.

2c. INFORMATION AND DATA ANALYTICS SERVICES (IDAS)

4c. CYBERSECURITY SERVICES

Cybersecurity standards, architecture, and engineering include assisting in designing and developing cybersecurity architecture and engineering taking advantage of modern technologies such as the cloud, meeting Federal requirements, and enhancing the user experience. Cybersecurity and privacy services include providing services for continuous monitoring and threat detection, incident response and management, vulnerability management, cyber forensics, and analysis, implementation of the National Institute of Standards and Technology (NIST) risk management framework, and cybersecurity posture assessment.

6c. DIGITAL MULTIMEDIA AND TECHNICAL COMMUNICATIONS SERVICES

This category includes but is not limited to Mission level Television and Broadcasting services; Mission website and social media operations; digital communications; institutional audiovisual support; publishing support; and foundational work in graphic, visual, electronic, and broadcast arts. Provide multimedia and communication products, systems, and services to support meeting institutional, programmatic, and mission requirements (e.g., still and motion imagery in support of center events; multimedia engineering, imagery acquisition, and video operations in support of engineering analysis; and mission operations).

5c. CLOUD SERVICES

Evaluate, recommend, implement, and support at the Mission/Program level for the adoption of various cloud technologies such as cloud environments (e.g., AWS GovCloud, Azure Government Cloud, Salesforce Government Cloud); cloud services (e.g., Amazon Web Services, iSite, Snowflake); and cloud service models (e.g., IaaS, PaaS, SaaS). Examples of Cloud services include but are not limited to: Application Integration Services; Cloud Governance, Security, and Compliance; Cloud Strategy and Planning; Cloud Storage and Hosting; X as a Service (XaaS). Cloud Services is inclusive of all offerings and services associated with cloud services.

3c. APPLICATION SERVICES/SOFTWARE DEVELOPMENT

Perform assessment, planning, design, development, testing, integration, administration, maintenance, operational support, decommission, and documentation for new and existing applications defined at the order level for Mission specific Applications. Track current technologies and trends as they relate to the desktop (native), server, web, Cloud as a Service, and mobile application environment support. Application development may require expertise in various areas including, but not limited to agile development practices;

front and back-end development; automated (unit/integration/end-to-end) testing; Continuous Integration and Continuous Deployment; Application Programming Interface (API) development and documentation; Cloud deployment; Product management and strategy; Visual design; Building and testing public-facing sites and tools; etc.

10c. IN-SCOPE TRAINING

Identify training requirements, obtain, or develop training programs and conduct training for technologies, systems, applications, and products. This includes but is not limited to: IT workforce development and competency-based training; training for personnel to ensure proper operation, maintenance, and testing of systems, applications, and products; training and knowledge transfer to technicians and other staff about services and associated products within the functional scope of the SEWP Contracts.

Manage a single end-to-end service provisioning organization that combines and streamlines LAN and WAN communications services for mission networks. Tasks, defined at the task order level, may include but are not limited to Providing continuity of service for legacy custom data network solutions for point-to-point network connections and point-to-point copper and fiber optic circuits; providing Corporate Network Services, Corporate Voice Services, Corporate Data Services, Corporate Collaboration Services, Corporate Management and Operations, Mission Services, Mission Management, and Operations, Customer Relationship Management, Service Management, Strategy Generation, Cybersecurity Support, Cable Plant Services, and Unified Communications and Collaboration (UCC).Manage a single end-to-end service provisioning organization that combines and streamlines LAN and WAN communications services for mission networks. Tasks, defined at the task order level, may include but are not limited to Providing continuity of service for legacy custom data network solutions for point-to-point network connections and point-to-point copper and fiber optic circuits; providing Corporate Network Services, Corporate Voice Services, Corporate Data Services, Corporate Collaboration Services, Corporate Management and Operations, Mission Services, Mission Management, and Operations, Customer Relationship Management, Service Management, Strategy Generation, Cybersecurity Support, Cable Plant Services, and Unified Communications and Collaboration (UCC).

9c. DATABASE SERVICES

Manage database applications and services including database administration, Database Management System (DBMS) software, and associated database tools both on-premises and in the cloud. Database services include but are not limited to: Database creation; Database Monitoring and Alerting; Performance Tuning and Optimization;

Database Administration and Security; etc.

TECHNICAL AREA PERFORMED

Support the operation and maintenance of IT systems. Operations and maintenance on IT systems include all software and hardware associated with mainframes, client/server, web-based applications, XYZ-as-a-Service, virtual desktop infrastructure, and networking. Operational Support includes Infrastructure Management Services (IMS) (Configuration Management; Network/Hardware Support; Resource Management; Backup and Recovery Management; Installation, Configuration, and Tuning; Electronic Software Licensing Services, including license:

deployment, management, tracking, upgrading, etc.; System Management; IT Operation and Maintenance Planning;

Data Quality Management; Continual Service Improvement; IT Infrastructure Optimization; Hardware Asset Management; Software Management) Provide a full array of services, staff, and expertise to operate and maintain Service Desk/Help Desk/ Call Center functions. Provide software system administration and operational support onsite or remotely as required. Install new software releases to supported locations/facilities/sites as required. This may include, but is not limited to, individual computer and peripheral maintenance and desk-side services.

8c. NETWORK SERVICES

DID NOT PERFORM

7c. IT OPERATIONS AND MAINTENANCE / HELP DESK/CALL CENTER SUPPORT

No.

1. VH H M L VL N/R

2. VH H M L VL N/R

3. VH H M L VL N/R

4. VH H M L VL N/R

5. VH H M L VL N/R

6. VH H M L VL N/R

7. VH H M L VL N/R

8. VH H M L VL N/R

9. VH H M L VL N/R

10. VH H M L VL N/R

11. VH H M L VL N/R

12. VH H M L VL N/R

13. VH H M L VL N/REffective and accurate productivity and task status reporting

Ability to effectively manage the contract including subcontractor performance, if applicable Ability to recruit and retain highly skilled personnel, including ability to fill key vacancies in a timely manner Adequacy of Contractor's system(s) for processing task orders and/or changes

COST

Ability to establish realistic cost estimates and adhere to estimated costs Ability to anticipate, identify and control cost growth

BUSINESS/MANAGEMENT

Communicating/interfacing with Government and overall responsiveness to Government requests

SCHEDULE

Timeliness, quality, and accuracy of schedule estimates Ability to meet/exceed schedule milestones

Demonstrated understanding and compliance with mission saftey requirements

5. General Performance Survey

PERFORMANCE QUESTIONS PERFORMANCE RATING

(Please circle/Highlight)

QUALITY

Quality of services and support provided Accuracy and timliness of cost reporting Ability to identify and correct performance deficiencies in a timely

Initial Value

What are the total contract expenditures to date (cost/fees to date based on invoices, reports, etc)?

Therefore, the Average Annual Cost/Fee Incurred to Date: $18,669,528 ($43,500,000/2.33 years)

Was there a cost overrun? Yes No If yes, please explain.

If this was an award fee contract, what are the individual and/or average ratings of performance by your organization? Please attach any available award fee letters or database entries.

Please comment on particularly strong/weak points of Contractor’s performance (technical, schedule, and/or cost). If the Overall Contract Performance Rating below is less than Very High, please provide some explanation in this section on why a higher rating was not provided.

Total Value: $

What is the Annual Contract Value to Date (The current contract expenditures to date divided by the number of years of performance to date)?

For example (note, these example numbers may not relate to this specific procurement):

Assume your contract is a current five year contract, is still ongoing, and the latest cost report reflects a cost/fee of $43,500,000 through the first 2 years and 4 months (to date). In this example, current/total Contract Expenditures incurred to Date are $43,500,000 and associated period of performance for those expenditures, expressed in years, is 2.33 years.

Fee: $

Section 6:

What is the contract value?

Current Value

Estimated Cost: $

Please add any other comments you may feel are pretinent.

Rater's Signature Date

Overall Contract Performance Rating (circle one) Very High High Moderate Low Very Low

If less than Very High Performance Rating, please explain:

Exhibit 2- Past Performance Questionnaire 2024

Sheet1

Exhibit 2 Performance Survey

Sheet1

A Name of Company 1:

A Name of Company 2:

C Contractor Cage Code andor UEI number:

D Contract Number:

E Contract Type:

From:

To:

G Total Contract Value:

Yes:

No:

Other Specify:

Briefly describe the services provided under this contract:

Other describe:

Yes_2:

No_2:

If yes please explain:

Comment:

Comment_2:

Comment_3:

Comment_4:

Check Box1: Off

Group3: Off

What is the contract value?:

Estimated Cost:

What are the total contract expenditures to date (cost/fees to date based on invoices, reports, etc)?:

What is the Annual Contract Value to Date (The current contract expenditures to date divided by the number of years of performance to date)?:

Was there a cost overrun? If yes, please explain:

Check Box2: Off

Check Box3: Off

Technical: Off

Cost/Price: Off

Current Value:

Initial Fee:

Current Fee:

Initial Total Value:

Current Total Value:

If this was an award fee contract, what are the individual and/or average ratings of performance by your organization? Please attach any available award fee letters or database entries:

Please comment on particularly strong/weak points of Contractor’s performance (technical, schedule, and/or cost):

If the Overall Contract Performance Rating below is less than Very High, please provide some explanation in this section on why a higher rating was not provided:

If less than Very High Performance Rating, please explain::

Please add any other comments you may feel are pretinent:

Date:

Name:

0:

Title:

Agency/Company:

Email Address:

Phone:

Role in Program/Contract:

Length of Involvement in:

Check Box4:

0:

0: Off

1: Off

1:

0: Off

1: Off

2:

0: Off

1: Off

3:

0: Off

1: Off

4:

0: Off

1: Off

5:

0: Off

1: Off

6:

0: Off

1: Off

7:

0: Off

1: Off

8:

0: Off

1: Off

9:

0: Off

1: Off