80NSSC19Q0211_Attachment_C-_Performance_Requirement_Summary_Matrix.pdf

ATTACHMENT C

PERFORMANCE REQUIREMENTS SUMMARY MATRIX

RED HAT CONSULTANT SERVICES

1. Performance Requirements Table. This requirement contains performance standards and acceptable performance levels (APL). Performance standards are "tools" the government uses to measure level of performance. A standard is an optimum performance level against which actual performance can be measured or evaluated. Developing accurate performance standards is crucial to ensuring that the actual performance received, regardless of the service provider, meets the requirements of the

Performance Work Statement. Each performance standard contains standards for quality.

2. Quality Assurance. The COR will inspect for compliance with Contract terms throughout the

Contract period. Evaluation will be based on the Contractor’s compliance with the requirements set forth in the Performance Requirements Summary (PRS). The Government will monitor the

Contractor's performance under this Contract by performing surveillance using the PRS. The PRS is used primarily to determine if the Contractor is performing required outputs. The PRS also indicates for contractors the importance of each required service.

3. Performance Requirements Summary Table:

Desired

Outcomes

PWS

Paragraph

Required Service Performance

Standard/

Measurement

Monitoring

Method

Incentives/Disincentives for Meeting or Not

Meeting the Acceptable

Quality Level

Quality of

Service

PWS

Section 2

Consulting:

OpenShift and

Mobile – Project

Manager Service &

Consulting:

OpenShift and

Mobile – Senior

Consultant services

Provide services in accordance with PWS.

Government inspection and acceptance.

(a) Satisfactory or above ratings on past performance.

(b) Any contractor deficiency in performance or delay must provide negotiated consideration for deficiency or delay