PERFORMANCE_WORK_STATEMENT_(PWS)_-_Janitorial_services_NCWMAC_Franklin_Maine2016rev.7.22.2016.docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

JANITORIAL SUPPORT SERVICES

PREPARED BY

U.S. DEPARTMENT OF AGRICULTURE (USDA), AGRICUTLURAL RESEARCH SERVICES (ARS), NATIONAL COLD WATER MARINE AQUACULTURE CENTER

TABLE OF CONTENTS

I.

SECTION 1 – GENERAL INFORMATION

1.0 BACKGROUND

The mission of the National Cold Water Marine Aquaculture Center is to conduct research that will solve problems limiting production efficiency of coldwater marine aquaculture. The current primary research focus is genetic improvement using an applied selective breeding program to increase efficiency and sustainability of Atlantic salmon culture.

1.1 GENERAL SCOPE OF WORK

The Contractor shall provide all labor, supplies, materials, equipment (including vehicles), and employee training necessary for the performance of the work specified in the resultant contract, unless otherwise specified herein.

The Contractor shall provide janitorial and recycling services and furnish all the necessary personnel, materials, equipment, and services to perform the work outlined in this Performance Work Statement (PWS). The Contractor shall maintain the following:

The area within the facility that will require cleaning is approximately 6670 square feet (SF) of area.

Due to the nature of work at this facility, janitorial maintenance services are necessary to keep the image of the facility at the highest standard in regards to appearance. In addition, the facility requires high level janitorial maintenance services for the appropriate maintenance of surfaces, furniture, cabinets, storage areas for lab equipment and materials, not just appearance but must be clean to the touch.

1.2 PLACE OF PERFORMANCE

National Coldwater Marine Aquaculture Center (NCWMAC) 25 Salmon Farm Road Franklin, ME 04634

1.4 SERVICES DEFINED

Janitorial service is defined as routine work, additional work (If needed) and emergency work.

A. Routine Work: Routine work is described as work for which workload data or information has been provided as part of the PWS i.e., spot cleaning, vacuuming, dusting, damp mopping and sweeping.

B. Additional Work: The Contractor shall perform additional work on an as needed basis. Additional work is defined as within scope, but work for which no workload data has been included in this contract; and for which workload data will be provided as the need arises. Additional work can be performed during normal business hours or after the normal business day with the Contracting Officer’s approval. If in the best interest of the government, the COR may trade off routine work for additional work. Additional work will be requested by the COR/alternate and a delivery order will be issued by the Contracting Officer authorizing performance.

Example: Services may be required for special weekend or evening events.

C. Emergencies: The Contractor shall perform emergency service on an as needed basis. This work is defined as within scope and for which workload data will be provided, as the work is needed. The COR will determine if the emergency service is considered routine or additional work, based on the possibility of a tradeoff for routine work. If the emergency can be resolved during normal work hours without negatively impacting the completion of the routine work, it shall then be considered routine work. PLEASE NOTE: In case an emergency occurs during the normal working hours, the Contractor shall divert his/her work force as directed by the COR/Alternate to meet the emergency. The Contractor shall immediately respond to an emergency such as a flooded restroom and notify COR/Alternate immediately after the emergency no longer exists. The contractor shall not attempt to clean any hazardous materials spills. When these employees are no longer needed, they shall return to their normal duties. The Contractor shall not be penalized for the portion of the normal daily work which otherwise would have been performed.

For emergencies that occur after normal working hours, the COR/Alternate will contact the Contractor to arrange for emergency services. Upon such notifications, the Contractor and COR will mutually agree to the turnaround or completion time schedule for the requested services. Work performed after normal working hours are paid on an over time, time and one half basis in accordance with the DOL Wage Determination.

1.5 HOURS OF OPERATION AND FEDERALLY OBSERVED HOLIDAYS

Service is normally not required on federal holidays, however, additional service hours may be required and will be authorized for the convenience of the government upon request by the COR and upon written approval by the Contracting Officer. If the Contractor elects to work on a federal holiday, services shall be rendered to the government with no additional compensation. When administrative leave is granted to Government employees as a result of inclement weather, potentially hazardous conditions, or by other special circumstance, etc. the Contractor personnel shall be dismissed without loss of pay.

Normal Hours of Operation: Monday through Friday, 8:00 AM to 4:00 PM.

Federally Observed Holidays:

1.6 PROJECT MANAGER

A project manager (PM) shall be assigned to this contract. The PM shall be responsible for ensuring contractor employees receive proper guidance in performing the various tasks under the resultant contract. The PM and/or alternate shall be on-site during normal working hours and available at all times for the duration of the contract (including emergencies and after hours).

1.7 CONTRACTOR PERSONNEL CONDUCT/ADHERENCE TO USDA POLICIES

A. The Contractor shall require employees, including supervisors, to wear clean and visible uniforms with the Contractor's name for easy identification and display a USDA issued badge that identifies them as using a "Contractor Employee."

B. In addition, all personnel shall comply with USNA, ARS traffic, safety rules, and security regulations, adhere to energy conservation policies and any other instructions pertaining to conduct of personnel while in a Government facility. Employees shall be notified of infractions of any rules, regulations, or prohibitions and that they may be grounds for removal from the Government property. See website below (for copies of bulletins, policies and procedures); for Personnel Bulletin No. 735-1 on Employees Responsibilities and Conduct; and Section(s) 240.3 on Physical Protection, Security and Conduct While on ARS Controlled Property, and 343.3-ARS Smoking Policy under website:

http://www.afm.ars.usda.gov/ppweb/index.htm

1.8 CONTRACTOR TRAINING

Contractor employees working in a laboratory environment shall possess the skills, knowledge and training required for working in a research laboratory environment to avoid unsafe and/or hazardous conditions. Training shall be provided prior to the start of employment or working on site at NCWMAC. The Contractor shall submit a copy of its plan for training employees on how they should perform in a research laboratory environment. The Plan shall include course or subject title, date or planned date of training, it description of course content and updated as new employees are hired.

1.9 INVOICE SUBMISSION INSTRUCTIONS

Contractors doing business with the USDA, ARS MUST enroll in the Invoice Processing Platform System (IPP) to submit invoices and receive payment. To initiate IPP enrollment, please send an email to IPPCustomerSupport@fms.treas.gov (see NOTE in the 4th bullet point) and include the required information about your company listed in the bullet points below. The email subject line must be “IPP Payment Notification Services”.

· Your company name*

· Primary company mailing address (street, city, state and zip)*

· Primary company phone number

· Designated IPP account administrator from your company: first name, last name, phone number, email address (NOTE: The request to register for an account must come from the designated IPP administrator's email address or your request cannot be processed)

· Taxpayer Identification Number(s) (TINs) used for government agency payments

· Name of government agency doing business with your company**

· Contract number (list only one):

· Contact information at the government agency: name, phone, email to verify that you are a vendor** *If you have more than one location or company name, use your primary corporate information and location data to enroll with the IPP. **This information is necessary to verify that your company is a vendor to a government agency. After an account is established, you will receive two emails. The first one will provide your User ID, and 12 to 24 hours later a second email will give you an 8-character password. Use the ID and password to log onto IPP to change to a password of your own, agree to the rules for using IPP and to answer security questions. Please see the "News and Training" box on your IPP homepage for instructions and videos on how to set-up email notifications, how to invoice, how to add additional users and other relevant information. Allow 5 to 10 business days for registration. Registration is recommended with the System for Award Management, (SAM), for all government vendors. Please visit www.sam.gov for more information. If you have any questions regarding the enrollment process, please call the IPP Customer Support Desk at (866) 973‐3131 and go to www.ipp.gov for general information.

1.9-1 INVOICE INSTRUCTIONS

Based upon acceptance of required contract services, the contractor must include the following information on each invoice in order for the invoice to be considered proper invoice:

1. Name and address of contractor.

2. Invoice number and Invoice date.

3. Contract number.

4. Description of work and period of performance.

5. Name, title, phone number, and complete mailing address of official to whom payment is to be sent.

6. Name, title, phone number, and complete mailing address of person to notify in the event of a defective invoice.

7. Taxpayer Identification Number (TIN) and DUNS Number.

NOTE: Invoices that do not contain the proper information described above will be rejected and returned to the Contractor for correction. The revised invoice shall be dated the day of the re-submission for payment.

United States Department of Agriculture Agriculture Research Services

PERFORMANCE WORK STATEMENT (PWS)

SECTION 2 – QUALITY CONTROL AND QUALITY ASSURANCE

9 | PWS

2.0 QUALITY CONTROL

The Contractor shall maintain quality control to ensure all services are performed in accordance with commonly accepted commercial practices and services. A written Quality Control Plan (QCP) shall be submitted to the government point of contact for review, comments (as needed) and approval no later than two weeks (14 days) after issuance of award. At a minimum, the contractor shall address quality control procedures for each performance task/indicator as identified in the Performance Summary –Technical Exhibit 1

2.1 QUALITY ASSURANCE

In accordance with the Inspection of Services clause [FAR Clause 52.246-4, Inspection of Services –Fixed Price (AUG 1996). The Government will inspect and evaluate the Contractor’s performance to ensure services are received in accordance with the requirements set forth in this contract. The Government Point of Contact may inspect actual task performance, physically checking an attribute of the task, checking a report, investigating customer complaint or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. The Government Point of Contact will use the Contractor’s work schedule or modified version thereof, to record surveillance results. Results of surveillance then become the official USNA record of the Contractor’s performance. When a performance threshold has not been met or Contractor performance has not been accomplished, the Government Point of Contact will initiate and provide the Contracting Officer a Corrective Action Report (CAR) for issuance to the Contractor. The contractor shall respond to the CAR instructions provided and return it to the Government Point of Contact and the Contracting Officer within 10 days of receipt.

2.1-1 SURVEILLANCE METHOD(S):

· 100% SURVEILLANCE; This method requires the Government to inspect the service each time it occurs. Results shall be annotated on the inspection schedule. Any deficiency shall be documented and the Contractor shall re-perform service immediately, if appropriate, or within a reasonable time period at no increase in contract amount. Any unsatisfactory inspection identified but re-performed acceptably shall still be counted as an unsatisfactory inspection for trending purposes. Receiving two or more unsatisfactory 100% surveillances within a 12 month period may result in unsatisfactory past performance documentation.

· RANDOM SAMPLING; Random sampling is an appropriate method for frequently recurring tasks. The COR and/or Government Point of Contact will evaluate randomly selected samples of the activity to determine the acceptability of the entire requirement. Any unsatisfactory inspection (defect) result shall be recorded, and the Contractor shall re-perform the service after notification by the Government Point of Contact. Failure to meet performance in any one month period as outlined in the Performance Summary-Technical Exhibit 1 shall result in a warning or letter of concern from the Contracting Officer. Failure to meet performance in any combination for any two, or more consecutive or no-consecutive months during the contract period shall constitute an immediate Progress Meeting with the designated Government Point of Contact and the Contracting Officer. All remedies shall be in accordance with the contract terms and conditions.

· CUSTOMER COMPLAINTS; The COR and/or government point of contact will receive and investigate complaints and will be responsible for initially validating customer complaints. The Contracting Officer shall make the final determination of the validity of customer compliant(s) in cases of disagreement with the Government Point of Contact and the Contractor. Exceeding the performance threshold in any one (1) month period shall result in a warning or letter of concern from the Contracting Officer. Exceeding the performance threshold for any two (2) or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the designated Government Point of Contact and the Contracting Officer. All remedies shall be in accordance with the contract terms and conditions.

· PERIODIC SURVEILLANCES; This method requires the Government to employ a “spot check” style of evaluation based on the Contractor’s schedule. Periodic surveillances will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. Any unsatisfactory inspection (defect) result shall be recorded, and the Contractor shall re-perform the service after notification by the Government Point of Contact. Failure to meet performance in any one month period as outlined in the Performance Summary-Technical Exhibit 1 shall result in a warning or letter of concern from the Contracting Officer. Failure to meet performance in any combination for any two, or more consecutive or no-consecutive months during the contract period shall constitute an immediate Progress Meeting with the designated Government Point of Contact and the Contracting Officer. All remedies shall be in accordance with the contract terms and conditions.

A. The designated government representative will monitor the quality of the services provided in accordance with the government issued Quality Assurance Surveillance Plan (QASP). Work will be inspected in accordance to the QASP. Deductions will be taken for work not meeting the standard.

B. Deductions will be based on performance deficiencies for which the Contractor did not or could not take the appropriate corrective action and are identified in the Performance Requirements Summary (PRS). The PRS identifies the Acceptable Quality Level (AQL) for each functional area of work.

SECTION 3 – PERFORMANCE REQUIREMENTS

3.0 PERFORMANCE REQUIRMENTS (TASKS)

Prior to the start of work under this contract, the contractor shall submit a cleaning frequency schedule to the COR. This schedule identifies cleaning frequencies for the requirements listed below. Additional cleaning may be required as needed, such as for special events and/or emergencies.

A. Trash Collection, Recycling and Removal The Contractor shall:

i. Empty all trash receptacles in accordance with COR and contractor agreed to schedule. If additional pick-ups are required, the contractor will be notified by the COR. Trash receptacles shall be emptied from the lobby, restrooms, offices and labs once per week to ensure it does not overflow.

ii. Ensure all receptacle containers are clean and have a trash receptacle liner. Soiled or torn trash receptacle liners shall be replaced with new liners.

iii. Dispose of all boxes or anything marked "TRASH" found in the building.

iv. Trash shall be deposited in the exterior trash dumpster.

B. Non-Carpet Floor Maintenance The Contractor shall:

i. Clean all non-carpet floors and keep them free of any dirt, litter, grime to ensure a clean appearance; this includes use of sweeping, mopping, and buffing as appropriate. If a vacuum is used on tile floors it must have a non-scratching head on it to prevent marking or scratching the tile.

ii. Mop, within one (1) hour, all non-carpeted floors which are found to be wet, sticky, or have a visual spill, and use floor signs to alert building occupants of any slippery and/or wet surfaces.

iii. Buff all non-carpeted floors (this includes stripping and waxing) throughout the facility to ensure they display a high gloss shine. Submit a buffing schedule to the COR one (1) work week in advance prior to any buffing being performed in the facility. Buffing will be performed in accordance with the COR and contractor agreed to schedule.

iv. Ensure that when furniture or equipment must be moved, no chairs, wastepaper baskets, or other similar items are stacked on desks, tables, window sills, laboratory benches, or other stationary equipment. Upon completion of work, all furniture and equipment shall be returned to its original position. Baseboards, walls, stair risers, furniture and equipment shall not be splashed with cleaning solution, disfigured, or damaged during these operations.

v. Additional Floor Requirements:

a. The floors shall be cleaned in such a manner so that no dust is raised. Debris shall be deposited in receptacle(s) provided for this purpose. Walls, baseboards, kick plates, and other surfaces shall be free of splashes and marking from floor equipment used.

b. Special attention should be given to floors around toilets for elimination of odors and stains and to provide a uniformly clean appearance. Walls and floor adjacent to fixtures shall be free of spots, drippings, and water marks.

C. Carpeted Floor Maintenance The Contractor shall:

i. Vacuum all carpeted areas including mats throughout the facility to ensure they are free of any accumulated dirt and debris. This includes but is not limited to sand, grit, soils, dust, cigarette ashes, and other types of non-adhesives.

ii. All vacuuming shall be done during normal working hours.

iii. Clean with government approved biodegradable cleaning agents, any carpeted area that displays a spill, soiled, stained appearance and ensure no carpeted area is left discolored or showing excessive wetness.

iv. There shall be no spots, smears, stains, dirt streaks, spillage, or crusted material.

v. Notify COR by the end of the work day if unable to remove spots or stains.

vi. Assure that there shall be no evidence of fizzing caused by harsh rubbing or brushing of carpet fibers.

vii. Assure that debris is deposited in receptacles provided for this purpose.

viii. Use of HEPA vacuums is mandatory for all vacuuming tasks.

D. Restroom Maintenance At a minimum restroom maintenance is required once per week and as specified the Contractor shall:

i. Thoroughly clean all restrooms weekly in accordance with COR and contractor agreed to schedule. Clean all restroom toilets, sinks, mirrors, stall doors, plumbing fixtures, floors, trash receptacles, soap dispensers, paper towel.

ii. Replenish restroom supplies such as paper towels, toilet paper, hand soap, seat cover sheets, where required. Restroom supplies shall be always available to the user.

iii. Notify the COR immediately upon discovery or notification of any defective government- furnished equipment or property (GFE).

E. Miscellaneous Cleaning The Contractor shall:

i. Doors/Walls: Clean all doors and walls to the Lobby area of main building entrances to ensure they are free of any smudges, fingerprints, lint, cleaning marks, cobwebs, stains, marks and streaks. The doors/walls shall have a clean appearance and be free of cleaning film.

ii. Dusting: Dust all common area walls, furniture, cabinets (exterior surfaces only), window sills, and ledges, to ensure they are free of collected dust. Ensure the visual surface areas are free of oils, residue, spots, or discolored smudges. If necessary, clean window sills with lightly dampened sponge using water only.

iii. Ceilings: Shall be free of cobwebs.

iv. Clean floors and baseboards in accordance with the following:

a. After sweeping/vacuuming floors, use a clean wet mop and clean water to mop floor.

b. Do not allow mop strings to hit walls, cabinets, doors, or stored materials.

c. Where there are marks or stains that water will not remove, spray a small amount of All-Purpose Cleaner/Degreaser, to remove marks or stains, then mop or wipe with water until no cleaner residue remains. Advise the COR and Contractor Supervisor if marks and stains are not removed with water or all-Purpose Cleaner/Degreaser.

v. Clean Signage in accordance with the following:

a. It is mandatory that signs and metal mesh be lightly dusted using feather duster or paint brush to avoid scratches and breakage.

b. If marks are found on signs, remove using all Purpose Cleaner/Degreaser and damp sponge. Advise the COR and Contractor Supervisor if marks cannot be removed with water or all Purpose Cleaner/Degreaser.

vi. Use of HEPA vacuums is mandatory for all vacuuming tasks.

F. Other Service Requirements The Contractor shall:

i. Report within one (1) working day, any termination of contract personnel and the cause of such action to the COR and the Contracting Officer.

ii. Report and turn over to the COR within twenty-four (24) hours any lost or unclaimed articles found by Contractor employees at the facilities. These items shall be tagged with the location and the time of discovery. The contractor shall report any findings to the COR.

iii. Turn off lights when not in use.

iv. Immediately notify the COR/Security when an unauthorized or suspicious person is seen on the premises or if items noticed are suspicious in nature.

v. Special Events: The government will notify the contractor of any additional special events and the contractor will be notified of all special events at least one (1) week in advance. The COR and contractor shall agree when the workforce should be diverted to accommodate additional special events occurring on holidays. Notify the COR or request initiator within one (1) working day when a conference room set up has been completed.

SECTION 4 – GOVERNMENT FURNISHED SUPPLIES/PROPERTY

4.0 GOVERNMENT FURNISHED SUPPORT, SUPPLIES, MATERIALS, UTILITIES AND PROPERTY

A. The government shall furnish:

i. Electrical power outlets will be available for the Contractor.

ii. Utilities to perform the requirements of this contract.

iii. All paper goods, hand soap, and hand sanitizer.

iv. The COR will provide space in the building for any of the specific uses described below. The COR and Contracting Officer reserve the right to change the space if needed.

a. Space for storage of an inventory of supplies and equipment. The Contractor will not store any flammable or explosive liquids in the building.

b. The government will not be responsible in any way for damage to or loss of the Contractor's stored supplies, materials, or equipment.

c. Janitor's closets at various points throughout the buildings, for storing equipment including mops, brooms, dust cloths, etc. Contractor shall store all materials and supplies in compliance with applicable fire regulations. These closets and the stored equipment shall be kept clean and in an orderly manner by the Contractor.

d. All defective government furnished property/equipment shall be reported to the COR immediately upon discovery or notification. Defective dispensers shall be reported to the COR by the end of the work day.

SECTION 5 – CONTRACTOR FURNISHED SUPPLIES/EQUIPMENT

5.0 CONTRACTOR FURNISHED SUPPLIES/EQUIPMENT

A. The Contractor shall furnish:

i. Materials/Supplies and Equipment Data Sheets (MSDS Sheet):

The government approved materials or supplies shall not be used in performance of this contract (or placed on Government property) until the applicable Material Safety Data Sheets (MSDS) for all hazardous materials (products containing CAUTION or WARNING labels) have been obtained by the Contractor. The Contractor shall maintain the MSDS in a location accessible to all employees and will advise the COR of their location. The MSDS will be available for inspection by the COR upon request.

B. The Contractor shall take every precaution to ensure that only safe products are used at these facilities. Any damage caused to fixtures, walls, partitions, flooring etc., will be the responsibility of the contractor.

B. The Contractor shall maintain supplies and equipment in such a manner as to ensure its cleanliness and long life. If a piece of equipment needs repair and is determined unsafe by the COR, the Contractor shall immediately stop using the equipment. If the COR and the Contractor determine the equipment to be inoperable and unable to be repaired, the Contractor shall be responsible for its replacement at no additional cost to the Government. No Government equipment will be purchased under this contract. The Government is not responsible for damages to Contractor stored equipment, supplies, materials, or contractor employees' personal belongings.

SECTION 6 – COMPILANCE WITH THE USDA BIOPREFERRED PROGRAM

6.0 INTRODUCTION

The BioPreferred program was created by the 2002 Farm Bill and reauthorized and expanded as part of the Agricultural Act of 2014 (the 2014 Farm Bill). The program's purpose is to spur economic development, create new jobs and provide new markets for farm commodities. The increased development, purchase, and use of bio-based products reduces our nation's reliance on petroleum, increases the use of renewable agricultural resources, and contributes to reducing adverse environmental and health impacts. Federal law, the Federal Acquisition Regulation, and Presidential Executive Orders direct that all federal agencies purchase bio-based products in categories identified by the Department of Agriculture (USDA). To date, USDA has identified 97 categories (e.g. cleaners, carpet, lubricants and paints) of bio-based products for which agencies and their contractors have purchasing requirements. Each mandatory purchasing category specifies the minimum bio-based content for products within the category. Please go to www.biopreferred.gov for further information about the BioPreferred program and products.

6.1 BIO-BASED REQUIREMENTS

The Contractor shall use recycled and bio-based products to the greatest extent possible. To the greatest extent possible, the contractor shall use commercially available chemicals, which meet Federal, State, and local codes, and are made with recycled materials. Preference should be given to concentrated cleaning chemicals which use ecologically sound packaging, and are phosphate-free, non-corrosive, nonflammable, and fully biodegradable.

The Contractor shall utilize products and material made from bio-based materials (e.g., ) to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user. All supplies and materials shall be of a type and quality that conform to applicable Federal specifications and standards. All supplies and materials to be used in the performance of work described herein are subject to the approval of the Contracting Officer (CO). The contractor must submit to COR a list indicating the name of the manufacturer, the brand name, and the intended use of each of the materials, proposed for use in the performance of its work.

The contractor shall not use any materials, chemicals, or compounds which the government determines would be unsuitable for the intended purpose or harmful to the surfaces to which applied. The following is an example list of products that may be used in this contract for janitorial service for which bio-based products are available. The list is not all inclusive. It is desirable that the contractor be able to supply the greatest number of bio-based products listed meeting the health and environmental specifications.

· Heavy duty cleaner

· Deodorizer

· Disinfectant sanitizer

Bio-based products that are designated for preferred procurement under USDA’s Bio-Preferred program must meet the required minimum bio-based content as stated in the USDA Final Rule available at www.biopreferred.gov. The Contractor should provide data for their bio-based products such as bio-based content and source of bio-based material.

In addition to the bio-based products designated by the U.S. Department of Agriculture in the Bio-Preferred Program, the Contractor is encouraged to use other commercially available bio-based products. The Contractor shall submit with the initial proposal a complete list of bio-based products, indicating the name of the manufacturer, cost of each material, and the intended use of each of the materials that are to be used in carrying out the requirements of the contract. Additionally, the winning Contractor on each anniversary date of the contract shall compile a complete list of bio-based products, including the information above, purchased to carry out the contract requirements. The Contractor shall list volume to be used and total cost for each individual product. This information will be used for reporting purposes.

The Contractor shall comply with the provision at FAR 52.223-1, Bio-based Product Certification and FAR 52.223-2, Affirmative Procurement of Bio-based Products under Service and Construction Contracts.

TECHNICAL EXHIBIT 1

PERFORMANCE REQUIRMENTS SUMMARY

The Contractor’s performance will be assessed based on the following measures:

Trash Collection, Recycling and Removal.

All wastebaskets emptied and liners changed weekly in all areas i.e., offices, laboratories, break room/kitchen and locker/changing rooms.

AQL: 99%

Customer complaint

AQL:99%

Customer complaint

AQL: 100%

100% surveillance image1.jpeg image2.jpeg