8-Exhibit A Technical Requirements.xlsx

XLSX spreadsheet 46 KB Posted Jul 23, 2026

Attached to: BACKGROUND SCREENING SERVICES
Solicitation number: 548009
Issued by: Wayne County, Detroit City, Michigan

About this file

Written by GovTribe AI · Jul 24, 2026

This file is an Attachment F Technical Requirements Matrix for a system procurement by the City of Detroit, Michigan. The document establishes detailed technical specifications and functional requirements across multiple system categories that potential vendors must address in their proposals. The requirements are organized into distinct functional areas including General Technical capabilities, Document Management, Reporting, User Interface, Security, Cloud Services, Backup and Recovery, Mobile Access, and Support and Training. Vendors are required to respond to each requirement using a standardized matrix format, indicating whether requirements are "Met and Proposed" (C), "Intent Met with Alternative" (A), or "Not Met" (N), along with relevant comments and modules required to fulfill each requirement. The matrix covers approximately 200 individual requirements across all functional categories, requiring comprehensive vendor responses that demonstrate system capabilities and compatibility with City of Detroit operational needs.

The technical requirements encompass critical system functionalities including integrated module workflows, multi-format data import/export capabilities (txt, csv, Excel, Word, SQL), API integration support, OCR functionality, and advanced search capabilities. Security requirements are extensive, including Microsoft Entra ID and Azure Active Directory integration, multi-factor authentication, role-based security at multiple levels (department, division, role, user, screen, menu, report, and field), encryption of data at rest and in transit, HIPAA and CJIS compliance, and comprehensive audit trail capabilities. The system must support modern web browsers without desktop client installation, provide mobile accessibility across iOS, Android, Windows, and Chrome devices with 256-bit encryption, and deliver advanced reporting features including interactive dashboards, scheduled report distribution, and integration with tools such as Tableau and SSRS. Business continuity requirements mandate geographic redundancy across Tier III data centers, with specified recovery time objectives and recovery point objectives, while support and training requirements include 24/7 web-based support, online documentation, live webinar training at no additional cost, and recorded training sessions for City staff.

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General Technical

	ATTACHMENT F - REQUIREMENTS MATRIX
RFP Name & RFP # _________			Enter vendor name here
	Available Responses
	C	Requirement Met and Proposed (Standard features available in the product)		0
	A	Intent of Requirement Met and Proposed with Alternative		0
	N	Requirement Not Met with Proposal		0

. TOTAL 0

	Req #	Function	General Technical Requirement	Criticality	Vendor Response
(C, A, N)	Modules Required to Fulfill Requirements	Comments
	1	Integrated modules	The system has the ability to flow all changes made in the system throughout all proposed system features without the need for duplicate data entry.
	2	Data Export	The system has the ability to import and export data from (or to) standard file formats including but not limited to: (Please specify import/export or both in the Comments column)
	3	Data Export	.txt;
	4	Data Export	.csv;
	5	Data Export	MS Excel
	6	Data Export	MS Word
	7	Data Export	MS SQL
	8	Data Export	Use the comments column to specify other file formats that apply.
	9	File Import	The system has the ability to accommodate and manage large file sizes for import. Please indicate max file size allowed.
	10	API	The system has the ability to support API's (Application Programming Interface) for third-party system integration, imports, and exports of data.
	11	Data Dictionary	The system has the ability to provide a centralized data dictionary, that fully describes table structure and appropriate levels of metadata.
	12	Web browsers	The system has the ability to support modern web browsers (i.e. Chrome, Edge, Firefox).
	13	No desktop client installed	The system has the ability to be fully operational without an instance of an installed client on the desktop.
	14	Retention schedules	The system has the ability to support management of records' and associated files' retention schedules.
	15	OCR	The system has the ability to electronically capture and store files, with Optical Character Recognition (OCR) capabilities.
	16	Search functionality	The system has the ability to search by fragment or portion of a word.
	17	Search functionality	The system has the ability to search by wild cards.
	18	System navigation	The system has the ability to provide links to associated modules from any display screen to minimize backing out of one screen to access another.
	19	System navigation	The system has the ability for multiple windows to be open at the same time, allowing City staff to view and edit multiple projects or application simultaneously.
	20	System navigation	The system has the ability to warn a user that they are about to execute a process and ask if they want to proceed.
	21	Field Label Control	The system has the ability to allow the City system administrator to rename field labels.
	22	Field Label Control	The system has the ability to view history of field label changes made by a City system administrator.
	23	Mobile screen optimization	The system has the ability to recognize the device that is being used to view the software to make the necessary window adjustments (screen optimization).
	24	System updates	The system has the ability to allow properly authorized users to configure and maintain all system settings from any workstation on the local/wide area network.
	25	System updates	The system has the ability to allow remote deployment of system updates and system maintenance.
	26	System Administration	The vendor must proactively notify the System Administrator regarding which releases of third-party software (JAVA virtual machine, Internet Explorer, Mozilla, Safari, etc.) are known to create problems with the current version of the vendor software.

Document Management

	ATTACHMENT F - REQUIREMENTS MATRIX
RFP Name & RFP # _________			Enter vendor name here
	Available Responses
	C	Requirement Met and Proposed (Standard features available in the product)		0
	A	Intent of Requirement Met and Proposed with Alternative		0	..
	N	Requirement Not Met with Proposal		0

. TOTAL 0

	Req #	Function	General Technical Requirement	Criticality	Vendor Response
(C, A, N)	Modules Required to Fulfill Requirements	Comments
	1	Document Management	The system has the ability to provide Document Management functionality to track electronic files associated with specific system records.
	2	Document Management	The system has the ability to hyperlink to different system document record(s)
	3	Document Management	The system has the ability to detect duplicate documents or files and store a single instance.
	4	Document Management	The system has the ability to use "drag and drop" or file upload functionality to associate documents to transactions within the system.
	5	Document Management	The system has the ability to link imported documents to specific records.
	6	Document Management	The system has the ability to allow a user to scan documents directly into the system.
	7	Document Management	The system has the ability to export a file directly for document storage.
	8	Document Management	The system has the ability to allow users to select exported file type.
	9	Document Management	The system has the ability to email a linked image file to another party (internally or externally).
	10	Document Management	The system has the ability to email a linked case file to another party (internally or externally).

Reporting

	ATTACHMENT F - REQUIREMENTS MATRIX
RFP Name & RFP # _________			Enter vendor name here
	Available Responses
	C	Requirement Met and Proposed (Standard features available in the product)		0
	A	Intent of Requirement Met and Proposed with Alternative		0
	N	Requirement Not Met with Proposal		0

TOTAL 0

	Req #	Function	Reporting Requirements	Criticality	Vendor Response
(C, A, N)	Modules Required to Fulfill Requirements	Comments
	1	Report writer	The system has the ability to provide an integrated report writer.
	2	Report writer	The system has the ability to provide an integrated report writer that has a consistent look and feel across all proposed system features.
	3	Report writer	The system has the ability to provide an integrated report writer that allows the creation of reports comprised of any discrete data field throughout the system.
	4	Report writer	Describe any output limitations of the system's native report writer.
	5	Reporting	The system has the ability to drill down on reports.
	6	Reporting	The system has the ability to provide a library of standard reports (i.e. "canned" reports).
	7	Reporting	The system provides authorized users with a canned Report Wizard that will let the user select filtering data such as (specify as appliable to the software)
	8	Reporting	The system has the ability to save a report as a new template after a user copies and modifies an existing report, with appropriate security permissions.
	9	Reporting	The system has the ability to allow a user to modify existing reports, with appropriate security permissions.
	10	Reporting	The system has the ability to configure and save ad hoc reports by individual user, with the ability to provide access to other users with appropriate security permissions.
	11	Data export	The system allows for ad-hoc reporting based and can be exported to excel for further analysis
	12	Reporting	The system has the ability to save favorite reports in a menu or pick-list by individual user.
	13	Reporting	The system has the ability to allow one or more users to query information and run reports at the same time.
	14	Reporting	The system has the ability to allow generated reports to be viewed on screen prior to printing.
	15	Reporting	The system has the ability to allow reports to be generated that are searchable.
	16	Dashboards	The system has the ability to provide interactive dashboards for consumption by City staff.
	17	Dashboards	The system has the ability to drill down on dashboard results.
	18	Dashboards	The system has the ability to display data on dashboards in real-time.
	19	Dashboards	The system has the ability to allow a user to manually refresh dashboards.
	20	Scheduled reports	The system has the ability to schedule reports to run in the future.
	21	Report distribution	The system has the ability to configure automatic distribution paths for generated reports (i.e. automatically send a report to a particular user).
	22	Report distribution	The system has the ability to schedule and to distribute reports via email.
	23	Reporting	The system has the ability to display when a report is being run, or in process, so that a user does not run the report again.
	24	GIS integration	The system provides reports by location through an integration with GIS (e.g. street, or other spatially-related).
	25	Compatibility	The system's reporting features are compatible with MS SQL environment.
	26	Compatibility	The system has the ability to integrate with Tableau.
	27	Compatibility	The system has the ability to support the creation of reports using SSRS.
	28	Reporting	The system has stored procedures that prepare data for output to a crystal Report (or equivalent) that is executed by a report shell
	29	Data schema documentation	The system has the ability to provide the City full access to all data within the system and data and includes clear, up-to-date schema documentation
	30	Reporting documentation	Documentation, training, and procedures provided that will outline:
	31	Reporting documentation	How to access reports
	32	Reporting documentation	How to prepare reports
	33	Reporting documentation	How to utilize the data for the Department's reporting needs
	34	Reporting documentation	How to develop and edit stored procedures
	35	Reporting documentation	How bad data is identified and scrubbed

User Interface

	ATTACHMENT F - REQUIREMENTS MATRIX
RFP Name & RFP # _________			Enter vendor name here
	Available Responses
	C	Requirement Met and Proposed (Standard features available in the product)		0
	A	Intent of Requirement Met and Proposed with Alternative		0
	N	Requirement Not Met with Proposal		0

TOTAL 0

	Req #	Function	User Interface Requirement	Criticality	Vendor Response
(C, A, N)	Modules Required to Fulfill Requirements	Comments
	1	ADA Compliance	The system has the ability to provide American Disability Act (ADA)-compliant online help documentation.
	2	ADA Compliance	The system has the ability to comply with the American Disability Act (ADA):
	3	ADA Compliance	The system has the ability to allow users to access using a screen reader with a text-to-speech (TTS) system.
	4	ADA Compliance	The system has the ability to accept data entry through the use of constituent's or user's voice recognition software (i.e. speech to text functionality).
	5	ADA Compliance	The system has the ability to provide text alternatives on all visuals
	6	ADA Compliance	The system has the ability to accommodate keyboard support (i.e. anchor links to allow disabled users to access content using a keyboard).
	7	ADA Compliance	The system has the ability to include and support Accessible Rich Internet Applications (ARIA) landmarks.
	8	ADA Compliance	The system has the ability to provide functionality or integrate with third-party products to enlarge the print on computer screens (i.e. screen magnification).
	9	Hyperlinks	The system has the ability to provide hyperlink capability.
	10	Required Fields	The system has the ability to allow the City to determine which fields are required, beyond standard system keys.
	11	Spell check	The system has the ability to spell check on any field with the ability for a user to accept or ignore suggestion.
	12	User Interface	The system includes an intuitive user interface that promotes usability and ease of navigation throughout all system components.
	13	User Interface	The system has the ability to provide drop down boxes or other pick list function for data selection.
	14	User Interface	The system has the ability to provide integration with the Microsoft clipboard.
	15	User Interface	The system has the ability to store field-level metadata and display it in the user interface when appropriate.
	16	User Interface	The system has the ability to provide data validation on entry.
	17	User Interface	The system has the ability to provide drill down capability on all screens where applicable.
	18	User Interface	The system has the ability to provide the user with standard field editing capabilities including but not limited to: navigation forward and backward to complete data entry and the ability to correct spelling mistakes.
	19	User Interface	The system has the ability to provide predictive text capability with the ability to turn this functionality on or off, by field .
	20	User Interface	The system has the ability to support pre-filled fields in appropriately pre-formatted screens eliminating redundant data entry.
	21	User Interface	The system has an intuitive user interface and simple design which enables users to accomplish tasks with minimal number of clicks and keystrokes.
	22	User Interface	The system has the ability to provide links to associated features from any display screen to minimize backing out of one screen to access another, with appropriate security.
	23	User Interface	The system has the ability to provide the user with integrated application features that offer a consistent user interface to minimize user training and administration of the system.

Security

	ATTACHMENT F - REQUIREMENTS MATRIX
RFP Name & RFP # _________			Enter vendor name here
	Available Responses
	C	Requirement Met and Proposed (Standard features available in the product)		0
	A	Intent of Requirement Met and Proposed with Alternative		0
	N	Requirement Not Met with Proposal		0

TOTAL 0

	Req #	Function	Security Requirement	Criticality	Vendor Response
(C, A, N)	Modules Required to Fulfill Requirements	Comments
	1	SSO	The System has the ability to utilize the City's Microsoft Entra ID service for user validation, regardless of deployment method.
	2	AD integration	The system has the ability to inherit groups from Active Directory for application authentication.
		Multi Factor Authentication	The system has the ability to support Multi Factor Authentication (MFA)
	3	SAML	The system has the ability to utilize the City's SAML Authentication (Azure Active Directory) for user validation to achieve single-sign-on, regardless of deployment method.
	4	SAML	The system has the ability to map SAML groups or App roles from Azure Active Directory for application permissions .
	5	Password Encryption	The system has the ability to store passwords in encrypted form, if applicable.
	6	Encryption	The system has the ability to encrypt data stored in the database.
	7	Encryption	The system has the ability to encrypt data stored in the application.
	8	Encryption	The system has the ability to encrypt data in transit.
	9	Encryption	Please provide information as to what level of encryption/encryption methods are used in transit and at rest.
	10	Role based security	The system has the ability to provide read, write, update, and delete access using role based security.
	11	Role based security	The system has the ability to provide security at the following levels:
	12	Role based security	Department or Agency;
	13	Role based security	Division;
	14	Role based security	Role or group;
	15	Role based security	User ID;
	16	Role based security	Screen;
	17	Role based security	Menu;
	18	Role based security	Report;
	19	Role based security	Field;
	20	Role based security	The system allows for departmental administrative self-service (e.g. ability to make changes to roles and workflows) with audit trail capability.
	21	Role based security	The system has the ability to update all user profiles automatically (user discretion) when a change in their role (s) is/are made.
	22	Role based security	The system has the ability to allow a City system administrator to add and change permissions for system access.
	23	User Groups	The system has the ability to establish, deactivate, and archive user groups.
	24	User Groups	The system has the ability to delete user groups that do not have historical data, with an audit trail.
	25	Compliance	The system is HIPAA compliant and vendor will enter into a BAA with the City.
	26	Compliance	The system is CJIS compliant
	27	Compliance	The system is IRS Publication 1075 compliant
	28	Compliance	The system meets compliance rules / regulations in order to ensure the sensitive digital assets are guarded against loss, theft and misuse
	29	Compliance	The system is compliant with applicable compliance regulations.
	30	Security Certifications	Please list any industry standard security certifications the solution / vendor has. (Ex: ISO 27001).

Please note annual SOC 2 type reports will be required via the City’s contract.

31	Audit Capabilities	The system has the ability to track and audit changes throughout the system that creates a log of all records maintained and includes:
32	Audit Capabilities	Date;
33	Audit Capabilities	Time;
34	Audit Capabilities	User;
35	Audit Capabilities	Information prior to change;
36	Audit Capabilities	Changed information
37	Audit Capabilities	The system has the ability to allow the audit trail to have a date/time stamp to the nearest second.
38	Audit Capabilities	The system has the ability to allow a City system administrator to configure the duration that time audit logs are retained (e.g. 90 days). Proposer to describe how this feature works.
39	Audit Capabilities	The system has the ability to provide customizable audit reports.
40	Access Time Out	The system has the ability to log users off the system after an administrator-defined period of inactivity, based on user-defined roles.
41	Access Time Out	The system has the ability to allow a system administrator to log out users.
42	Security	The system has the ability to allow authorized users to have access to a log of security activity to determine users that have signed on and off the system, as well as unsuccessful attempts to sign on to the system.
43	Security	The system has the ability to scan attached files for viruses, malware, or other cybersecurity threats (vendor to specify capability for using City preferred anti-virus solutions).
44	Applicable to submissions from the public	The system has the ability to capture IP addresses from a requestor.

Cloud Checklist

ATTACHMENT F - REQUIREMENTS MATRIX

RFP Name & RFP # _________

Cloud Service Provider Security Checklist
Please provide an answer or statement to all issues listed
Enter vendor name here
Prompt #	Topic	Vendor Response
1	Describe who is responsible uptime, maintenance, patching and administration of the server.
2	The provider must show diagram (and possible past examples) of their governance and notification processes for their services.
3	Describe how the provider will guarantee legal and regulatory compliance with government and sectorial (industry specific) laws and regulations.
4	Does the solution follow one of the following sets of security and privacy control best practices? Indicate which.
4a	NIST Series
4b	ISO/IEC Series
4c	COBIT
4d	ITIL
5	The vendor will provide to the City, at no additional cost, the most recent SOC 2 Type 2 report from its cloud hosting provider covering the environments used by the City.
6	Describe process for Account Management
7	Define who is responsible for security monitoring. If the City will be responsible for securing the environment, describe how the City will obtain logs to ingest into its SIEM.
8	Describe how a data inventory of City of Detroit Data Assets will be kept.
9	Will subcontractors be used? If yes, will all security controls be inherited by subcontractors?
10	Describe Public Key Infrastructure
11	Process for separation of data belonging to different consumers in a multi‐tenant environment.
12	Does the solution use a private, shared or hybrid cloud?
13	Process used to separation of network traffic in a shared multi‐tenant provider environment
14	Statement guaranteeing adherence to all privacy laws governing the physical areas of data storage.
15	Willing to participate in a Risk Assessment and Privacy Impact Assessment covering the storage of PII.
16	Network traffic must be screened and firewall protected network must have intrusion detection & prevention in place.
17	Network must have detailed logging and documented alerting capabilities.
18	Dedicate VLANs with dedicated virtual firewall.
19	Describe how the City of Detroit network access separated from provider network access.
20	Are the City of Detroit VMs are on a dedicated hypervisor?
21	Will provider's servers only communicate with the City of Detroit logical disk units?
22	Will online storage and backup media be scrubbed when retired or replaced?
23	Identify system environments that will be available to the City (e.g. production, development, test)
24	Identify shared components of the system (e.g., network segments, backup tapes, etc.)
25	Identify Data storage and transfer limits
26	Identify normal and peak bandwidth requirements

Backup-Recovery

ATTACHMENT F - REQUIREMENTS MATRIX

RFP Name & RFP # _________

Backups / Business Continuity and Recovery RFP Questions
Please provide an answer or statement to all issues listed
Enter vendor name here
Prompt #	Topic	Vendor Response
1	Proposers shall have a backup and recovery capability for the system and application, including incremental and full backup capabilities. Additionally, system backups shall be accomplished without taking the application out of service and without degradation of performance or disruption to City operations.
2	Proposers shall be able to provide the service from at least two geographically diverse data centers that do not share common threats (e.g., the data centers cannot be in the same earthquake zone, likely hurricane path, same flood zone, etc.). The data centers shall at a minimum meet Tier III standards for redundancy of power, telecommunications, HVAC, security, fire suppression and building integrity.

• Where are the data center and storage facilities?

• The Proposer shall not store or transfer non-public City of Detroit data outside of the United States without the written consent of the City. This includes backup data and Disaster Recovery locations.

3	Proposers shall specify whether, in the event of a technology or other failure at the primary processing center, the alternate system will meet the following tiers, for which the City’s use should be identical regardless of which location is processing the City’s work:
3a	• High Availability – Continuous operation without interruption or degradation in service
3b	• Standard availability – Available for City use within 48 hours with no degradation in service
3c	• Non-Critical Availability – Available for City use within 96 hours with no degradation in service
4	Proposers shall implement crisis management, business continuity and disaster recovery plans, subject to City approval, which the City will not reasonably withhold. These plans shall outline how the Proposer will support the City’s recovery at the alternate site, including backup staff required to implement the plan in an emergency if the Proposer’s primary staff is unavailable. Such plans may also include annual testing in coordination with the City.
5	Proposers shall specify the System’s proven, maximum tolerable length of time that a computer, system, network, or application can be down after a failure or disaster occurs or its recovery time objective (“RTO”) and the amount of data at risk, as determined by the amount of time between data protection events, and as it reflects the amount of data that potentially could be lost during a disaster recovery point objective, (“RPO”) in case the primary site becomes unavailable. The selection of the RTO and RPO will be agreed upon objectives between the Proposer and the City.
6	Proposers shall specify whether the System will meet the following availability tiers, which tier, and shall specifically describe how the System meets such tier:
6a	• High Availability, 99.982%

RTO Characteristics and RPO: Intra-day, Typically involves data replication, to a hot-site for each transaction, or at short intervals, like 15 minutes.

6b • Standard Availability, 99.741% RTO Characteristics and RPO: 24 to 48 hours Nightly imaging to cloud / data center. System reestablished at time of disaster from cloud / data center. May lose up to one day of data.

6c • Non-Critical Availability, 99.671% RTO Characteristics and RPO: 48 to 56 hours, Nightly imaging to cloud / data center. System reestablished at time of disaster from cloud / data center. May lose up to one day of data.

7 Identify shared components of the system (e.g., network segments, backup tapes, etc.)

Mobile Access

	ATTACHMENT F - REQUIREMENTS MATRIX
RFP Name & RFP # _________			Enter vendor name here
	Available Responses
	C	Requirement Met and Proposed (Standard features available in the product)		0
	A	Intent of Requirement Met and Proposed with Alternative		0	..
	N	Requirement Not Met with Proposal		0

. TOTAL 0

	Req #	Function	Mobile Access Requirement	Criticality	Vendor Response
(C, A, N)	Modules Required to Fulfill Requirements	Comments
	1	Mobile responsiveness	The system is accessible from mobile devices.
	2	Mobile responsiveness	The system has the ability to recognize the device that is being used to view the software to make the necessary window adjustments (screen optimization).
	3	Mobile Accessibility	The system has the ability to monitor the connection status of mobile units and display this information in the administrative portal
	4	Mobile Accessibility	The system supports the following platforms: iOS, Android, Windows, Google Chrome devices.
	5	Mobile Accessibility	The system has the ability to support all popular browsers (i.e. Safari, Chrome, Edge, FireFox, etc.) and provide browser and device agnostic capability.
	6	Data encryption	The system encrypts all data that is transmitted to and from the mobile devices with a minimum of 256-bit encryption.
	7	Mobile Accessibility	The system has the ability to synchronize data from the field to ensure data is viewable in real-time, if applicable.
	8	Mobile Accessibility	The system has the ability to allow field users to access all data and documents from a remote location, with ability to later upload or synchronize data at a later date due to no or low connectivity in the field.
	9	Mobile Accessibility	The system has the ability to perform pre-defined queries from the field against the system database for those needing to view historical data.

10	Mobile Messaging	The system has the ability for mobile messaging functionality to allow users to send/receive text messages to/from appropriate personnel within the system or to any valid email address.
11	Mobile Accessibility	The system has the ability to allow multiple users to use a single device, with different security access based on user logon.

Support & Training

	ATTACHMENT F - REQUIREMENTS MATRIX
RFP Name & RFP # _________			Enter vendor name here
	Available Responses
	C	Requirement Met and Proposed (Standard features available in the product)		0
	A	Intent of Requirement Met and Proposed with Alternative		0
	N	Requirement Not Met with Proposal		0

					TOTAL	0
							.
	Req #	Function	Support and Training Requirement	Criticality	Vendor Response
(C, A, N)	Modules Required to Fulfill Requirements	Comments
	1	Vendor Support / Upgrades	The system has the ability to allow for outage times to be outside of standard business hours.
	2	Vendor Support / Upgrades	The vendor offers software application support during planned upgrades outside of typical operating hours, as requested by the City, if applicable.
	3	Vendor Support / Upgrades	The system has the ability to provide an administrative messaging system (e.g. a message to alert users of system maintenance activity).
	4	Vendor Support / Upgrades	The vendor has the ability to provide web-based support, with a searchable database of common problems.
	5	Vendor Support / Upgrades	The system has the ability to adhere to the City's security policy, which requires vendors to request for access to the on premise application for troubleshooting.
	6	Vendor Support / Upgrades	Vendor has the ablity to provide support through remote access to the application in accordance with City procedures, if applicable.
	7	Vendor Support / Upgrades	The system has the ability to create error logs with detail associated with the error.
	8	Vendor Support / Upgrades	The system has the ability to provide error messages that appear in a consistent format across all system features.
	9	Training / Help	The system includes a suite of online training features.
	10	Training / Help	The system includes access to an online user group community for City staff.
	11	Training / Help	The system includes online software documentation for all software application features.
	12	Training / Help	The system includes access to periodic live webinar training sessions to City staff at no additional cost.
	13	Training / Help	The system includes recorded training sessions that may be viewed by City staff at no additional cost.
	14	Training / Help	The system includes functional online help documentation for system end users of all types.
	15	Training / Help	The system includes technical online help documentation for City system administrators.
	16	Training / Help	The system has the ability to provide error messages that are integrated with online help functionality.
	17	Training / Help	The system has the ability to provide contextual help (i.e. field descriptions that are displayed based on the location of the mouse or cursor).

File details come from the government source that posted it. Updated Jul 24, 2026.