7700121.pdf

STATE OF MICHIGAN

ENTERPRISE PROCUREMENT

Department of Technology, Management, and Budget 320 S. Walnut Street 2nd Floor Lansing, MI 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

CONTRACT SUMMARY

Driver License and Motor Vehicle Integrated System

INITIAL EFFECTIVE DATE INITIAL EXPIRATION DATE INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

March 20, 2017 March 19, 2022 100 - 12 Months September 30, 2024

PAYMENT TERMS DELIVERY TIMEFRAME

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

MINIMUM DELIVERY REQUIREMENTS

P-Card Direct Voucher (PRC) Other Yes No

7229 South Alton Way

Centennial CO 80112

James G. Harrison

877-275-3278

Jharrison@FastEnterprises.com

CV0002127

FAST ENTERPRISES LLC

C O

N

TR

A C

TO

R

Sarah Platte

517-219-2406

DTMB

Various Various plattes3@michigan.gov

C ontract

A dm inistrator Program M anagerSTA

TE

Change Notice Number 14

Contract Number MA071B7700121C to

DESCRIPTION OF CHANGE NOTICE

OPTION EXTENSIONLENGTH OF OPTION LENGTH OF EXTENSION REVISED EXP. DATE

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

60 Months September 30, 2029

$85,670,629.00 $46,790,375.00 $132,461,004.00

DESCRIPTION

Effective 9/10/2024, five of the option years available on this Contract is hereby exercised and the new Contract expiration date is 09/30/2029. Additionally, the parties add the attached Statement of Work for the purpose of modernizing the Driver and Vehicle systems with Software Maintenance, Application Support, and SMS texting. The total funding that is being added to support the option years and Statement of work is $46,790,375.00.

The MDOS program manager is now Joe Szpond.

All other terms, conditions, specifications, and pricing remain the same. Per Contractor and Agency agreement, DTMB Procurement, and State Administrative Board approval on 9/10/2024.

AGENCY NAME PHONE EMAIL

DTMB Mitch Montgomery MontgomeryM8@michigan.g ov

MDOS Joseph Szpond szpondj@michigan.gov

Program Managers for

Multi-Agency and Statewide Contracts

CHANGE NOTICE NO. 14 TO CONTRACT NO. MA071B7700121C

Michigan.gov/MiProcurement

Version 2021-1 1 of 3

STATEMENT OF WORK -

IT CHANGE NOTICE

Project Title:

Exercise Five (5), one (1) year options

Period of Coverage:

10/1/2024 thru 9/30/2029

Requesting Department:

Michigan Department of State

Date:

7/31/24

Agency Project Manager:

Joe Szpond

Phone:

517.512.4316

DTMB Project Manager:

Mitch Montgomery

Phone:

517.636.0383

Brief description of services to be provided:

BACKGROUND:

The State of Michigan contracted with FAST Enterprises, LLC (“Fast Enterprises”) to modernize the Driver and Vehicle system(s) for the State of Michigan

PROJECT OBJECTIVE:

This Contract Change is to Exercise five (5), one (1), year options to include Software Maintenance, Application Support and SMS texting. Change notice to also include an update to the MDOS Program Manager to Joe Szpond.

New Program Manager:

- Joe Szpond

- szpondj@michigan.gov

- 517.512.4316

SCOPE OF WORK:

Software Maintenance Software Maintenance will increase approximately 3.5% each Fiscal Year as indicated in the below pricing table.

Year Cost

1 (FY 25) $ 1,698,000

2 (FY 26) $ 1,758,000

3 (FY 27) $ 1,820,000

4 (FY 28) $ 1,884,000

5 (FY 29) $ 1,950,000

Total $ 9,110,000 mailto:szpondj@michigan.gov

Version 2021-1 2 of 3

Application Support

1. General Maintenance:

o Vendor will perform routine maintenance tasks to ensure the system’s stability and reliability.

o This includes monitoring, troubleshooting, and addressing any issues that arise.

o Regular health checks and preventive measures will be part of the ongoing support.

2. Error Corrections:

o Vendor will promptly address system errors or defects as prioritized by MDOS.

o Troubleshooting and debugging will be conducted to identify and rectify issues.

3. Changes and Enhancements:

o Vendor will implement requested changes and enhancements to the system as prioritized by MDOS.

o This may involve modifying existing features or adding new functionality.

4. Software Upgrades and Service Packs:

o Vendor will assist in implementing upgrades and service packs as part of Application Support, as prioritized by MDOS.

o Upgrades typically last 9-14 months, depending on the scope and feature differences.

o Service Packs are crucial for maintaining the system’s performance and security.

5. Hourly Costs & Resource Management o Vendor will bill actual hourly Application Support costs for vendor’s employees with more than six months of experience.

o This Contract uses blended rates covering blended Vendor experience levels.

Vendor will track hours transparently based on the hours consumed.

o MDOS may use resource hours already contemplated for Application Support for upgrades. MDOS and Vendor must also allocate enough resources to perform critical system maintenance and operation.

Version 2021-1 3 of 3 o The vendor and MDOS will regularly review hour consumption to manage the budget effectively.

o Additional resources may be provided by the vendor at no cost, but their tasks will be controlled by vendor.

o 60 days prior to the beginning of the next Fiscal Year the MDOS will notify the vendor regarding the # of hours required for the upcoming year.

SMS Text Messaging

Deliverables and unit rates remain the same as indicated in Change Notice 12 of the contract. The table below represents estimated annual costs based on previous use volume.

Unless indicated here in this Change Notice, all terms & conditions, requirements remain the same as indicated in existing contract and subsequent executed change notices.

1 $227.70 $5,601,420 $7,001,775

2 $235.60 $5,795,760 $7,244,700

3 $243.80 $5,997,480 $7,496,850

4 $252.30 $6,206,580 $7,758,225

5 $261.10 $6,423,060 $8,028,825

Total $30,024,300 $37,530,375

* Pricing table based upon each person works 1,760 hours per year with a buffer (~2010-2050 hours per year based on past actuals).

Current contract includes resources to begin the upgrade with no change.

Year Hourly Rate Low (12 resources) based on 2050 hours per resource / per year*

High (15 resources) based on 2050 hours per resource / per year*

Year Cost 1 $ 30,000 2 $ 30,000 3 $ 30,000 4 $ 30,000 5 $ 30,000

Total $ 150,000

CENTRAL PROCUREMENT SERVICES

Department of Technology, Management, and Budget

320 S. WALNUT ST., LANSING, MICHIGAN 48933

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 13 to Contract Number 071B7700121

WilbornB@Michigan.gov

Blake Wilborn

Jeremy Lyon jharrison@fastenterprises.com

James G. Harrison

Centennial, CO 80112

FAST ENTERPRISES LLC

CV0002127

877-275-3278

7229 South Alton Way

(517) 230-2858 S

T A

T E

P ro g ra m

M a n a g e r

C o n tra ct

A d m in istra to r

C O

N T R A C T O

R

517-636-6347

DTMB

lyonj5@michigan.gov

$85,159,629.00

March 20, 2017 September 30, 2024

DRIVER LICENSE AND MOTOR VEHICLE INTEGRATED SYSTEM

March 19, 2022

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

100 - 0 Year

PAYMENT TERMS DELIVERY TIMEFRAME

NET 45

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☐ PRC ☐ Other ☐ Yes ☒ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☐ ☐ September 30, 2024

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$511,000.00 $85,670,629.00

Effective June 26, 2023, this Contract is hereby increased by $511,000.00 to allow for additional Full-Time Equivalent (FTE), per Schedule A, Statement of Work, Section IV. All other terms, conditions, specifications, and pricing remain the same. Per Contractor and Agency agreement, Central Procurement Services approval, and State Administrative Board approval on June 26, 2023.

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

DESCRIPTION

CONTRACT SUMMARY

MDOS

Program Managers for

CHANGE NOTICE NO. 13 TO CONTRACT NO. 071B7700121

Blake Wilborn 517-335-0000 WilbornB@michigan.govMDOS

Mitch Montgomery 517-636-0383 MontgomeryM8@michigan.govDTMB

Department of Technology, Management, and Budget

525 W. ALLEGAN ST., LANSING, MICHIGAN 48913

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 12 to 071B7700121Contract Number

WilbornB@Michigan.gov

Blake Wilborn

Jeremy Lyon jharrison@fastenterprises.com

James G. Harrison

Centennial, CO 80112

FAST ENTERPRISES LLC

CV0002127

877-275-3278

7229 South Alton Way

(517) 230-2858 S

T A

T E

P ro g ram an ag er C o n tract A d m in istrato r

C O

N T

R A

C T

O R

517-636-6347

DTMB

lyonj5@michigan.gov

$84,914,629.00

March 20, 2017 September 30, 2024

DRIVER LICENSE AND MOTOR VEHICLE INTEGRATED SYSTEM

March 19, 2022

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

100 - 0 Year

PAYMENT TERMS DELIVERY TIMEFRAME

NET 45

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☐ PRC ☐ Other ☐ Yes ☒ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☐ ☐ September 30, 2024

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$245,000.00 $85,159,629.00

Effective 4/19/2022, this change is to add funding in the amount of $245,000 for relay services for SMS text requirements, SMS Services and set up appropriate configurations. Please see attached SOW.

All other terms, conditions, specifications, and pricing remain the same. Per contractor, agency, and DTMB Central Procurement approval.

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

DESCRIPTION

Program Managers for

CHANGE NOTICE NO. 12 TO CONTRACT NO. 071B7700121

Version 2021-1 1 of 4

STATEMENT OF WORK -

IT CHANGE NOTICE

Project Title:

Implementation of FAST SMS service to support the FASTQ Appointment Tool

Period of Coverage:

3/18/2022 – 9/30/2024

Requesting Department:

Michigan Department of State (MDOS)

Date:

3/18/22

Agency Project Manager:

Shawn Starkey

Phone:

517.512.3204

DTMB Project Manager:

Scott Wager

Phone:

517.243-2329

This is a Statement of Work (SOW) to the Driver License and Motor Vehicle Integrated System – DTMB Contract Number 071B7700121 dated March 20, 2017, subject to the terms and conditions thereof.

BACKGROUND:

The State of Michigan (“State”) has requested FAST Enterprises, LLC (“FAST Enterprises”) to provide FAST SMS Gateway Service to support the FASTQ appointment system integration.

SCOPE OF WORK:

• Contractor will provide Simple Message Service (“SMS”) relay service for the SMS texting requirements in CN 11 (the “SMS Services”).

• Contractor will deploy the SMS Service and set up appropriate configurations to meet the State’s requirements.

• No additional on-site interface development will be required to use the SMS Services.

Contractor is providing training and documentation for FASTQ under CN11. Training will include how to create/send messages including SMS.

ACCEPTABLE USE POLICY:

The State agrees the SMS Services will not knowingly be used for any of the following purposes or uses:

• Illegal Purposes. Illegal purposes include, but are not limited to:

o Using the SMS Services to violate any law, rule, regulation, or governmental orders in any applicable jurisdiction.

o Engaging in threatening, abusive, harassing, defamatory, libelous, deceptive or fraudulent behavior.

• Inappropriate and/or Improper Purposes. Inappropriate and/or improper uses include, but are not limited to:

o Inappropriate Behavior and Content. Calling, messaging, storing, posting or transmitting harmful, unsolicited, inappropriate, objectionable, threatening or abusive materials, e-mail or information.

o Falsifying Users or Information. Falsifying or providing misleading information including but not limited to State information, State customer information, intent for use of SMS

Version 2021-1 2 of 4

Services, or other identifying information provided to Contractor or to other users of the Services.

o Continuous or Repetitive Calls and Messaging. Engaging in repetitive and/or continuous messaging or calling if such activity could reasonably be expected to or in fact does provoke complaints, including but not limited to calls or messages that are initiated through automated means.

o Abnormal Calls and Messaging. Engaging in abnormal messaging or calling where activity is: (i) significantly in excess of the State’s expected traffic volumes, (ii) inconsistent with State’s stated or published business description or intention for use of Services, or (iii) inconsistent with normal business use, particularly if such activity could reasonably be expected to or in fact does provoke complaints.

o Unsolicited Calls or Messages. Enabling the transmission of calls or messages without the requisite consent of the recipient where legally required and/or failing to support opt-out requests to stop further calls or messages where legally required.

o Long Duration Calls. Engaging in long duration calls (defined as calls to the same number in excess of four continuous or cumulative hours within a 24-hour period) and/or calls placed to specific numbers / destinations for the purpose of generating charges or fees for or with a third party.

• No Activities Harming the Network or Services. The State may not engage, directly or indirectly, in any activities that, in Contractor’s sole discretion, harm or interfere with: (i) Contractor’s network, (ii) the integrity or efficacy of the Services, or (iii) the use of the network and the Services by Contractor’s other users. The foregoing also includes attempts to bypass or exploit SMS Services limitations or restrictions.

• Other Prohibited Uses.

o Use of third-party “URL shorteners” to send links

ex. Bit.ly, TinyURL o Conducting or forwarding surveys (this may be supported by special request only) o Repetitive or continuous messaging (excluding authentication codes) o Activities which conflict with CAN SPAM Act of 2003 o Customers should only receive text if they opt-in o Customers should always have an option to opt-out o Using services to interact with law enforcement or emergency services

“Text us if you need police assistance” for DMV roadside vehicle emergencies o Sending PII over text: use the guidelines for e-Services when displaying PII, if at all o Activities conflicting with HIPPA policies regarding medical information

Unemployment Insurance – Health questions or health notifications via text Tax – Disability, healthcare, or medical questions via text DMV – CDL medical certificate or vision scores via text

Contractor may temporarily suspend service to the State for any violation of this policy, contractor will notify the State immediately after a service suspension.. Such notice must specifically describe the reason for the suspension and the policy violation(s) incurred. SMS Services will be restored as soon as the State takes reasonable steps to remediate the prohibited activity.

The State will inform users with proper “Opt-in” language explaining what they are opting in to, how often they will receive messages, and a warning about fees.

Before provisioning phone numbers for use by the SMS Service, MDOS will provide a copy of, or link to, MDOS's publicly available privacy policy to be kept on file by FAST for use in resolving deliverability issues that may arise. MDOS will provide FAST with updates to the privacy policy as applicable. FAST

Version 2021-1 3 of 4 may provide the privacy policy to our third-party FCC registered carrier which may be relayed to downstream carriers to demonstrate the integrity of messages sent by the agency. Likewise, if deliverability issues arise, MDOS may be requested to provide a demonstration (screenshots) of the customer opt-in process to further demonstrate MDOS message integrity.

TECHNICAL REQUIREMENTS:

The FAST SMS Gateway utilizes a REST API to send and receive SMS messages and to receive delivery notifications. Each environment utilizing the FAST SMS Gateway must allow outgoing traffic to https://messaging.bandwidth.com/api/v2 and must also provide an environment-specific callback URL.

The callback URL must allow https traffic from the static IP addresses listed below. The FAST SMS Gateway requires TLS 1.2 for all traffic and self-signed certificates are not supported. FAST will provide the static IP addresses for incoming traffic during implementation.

The SMS service will support message concatenation for long text messages provided that the carrier and customer’s handset support it. As a result of this billing occurs on “segments” even though the customer appears to get a single message; the segments get concatenated together through the SMS architecture.

The FAST SMS Management tool must log each message sent and received within the FAST application.

These logs must be searchable within the system. The implementation team must have the ability to write reports against that data if needed.

For awareness FAST must notify the MDOS and DTMB Project Managers should any specifications not indicated in this SOW change as a result of adjusting to changing technology needs.

MDOS does not anticipate on utilizing the International SMS texting capabilities. However, if MDOS chooses to utilize this functionality FAST will implement at no extra cost aside from the per segment rate for international SMS texts as indicated in the Monthly Message Rate table below.

The system currently retains logs of incoming and outgoing SMS messages for the length of time the State is using the FAST SMS Gateway, unless the State has deleted the logs.

TOLL-FREE PHONE NUMBERS:

Each agency, environment, and use-case will be provided a new toll-free number. This is used to ensure traffic for Two Factor codes have a dedicated line and each type of activity is isolated. The cost for the number, management, taxes, etc. are built into the fees as indicated in the Monthly Message Rate table below. FAST will provide these toll-free numbers and MDOS would not have ownership of them.

PRE-PRODUCTION:

Before Agency implements the FAST SMS Gateway in a production environment, Agency may use 1,000 SMS messages per month across non-production environments at no charge. If Agency exceeds 1,000 messages per month, FAST may, at its sole option, bill extra messages at the rates defined in the Production SMS Pricing Schedule.

Anticipated date for use in a production environment: 7/15/2022

ACCEPTANCE :

Once the SMS Gateway is being used in a production environment, the services are accepted.

PRICING:

Once the SMS messaging is implemented into the production environment, the following Production SMS Pricing Schedule applies to all environments (production and non-production).

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Monthly Message Rates Counted as message segments sent or received Minimum Charge $500.00 / Month 1 - 1,000,000 $0.007 / Message Segment 1,000,001 - 10,000,000 $0.006 / Message Segment 10,000,001 + $0.005 / Message Segment Canada $0.015 / Message Segment International $0.100 / Message Segment Carrier Fees and Surcharges Passed through from cellular carriers

Contractor bills clients on a message segment basis (incoming and outgoing) each month. There is a $500.00 minimum charge per month.

The SMS Service computes the number of segments contained in each message and provides this information to Contractor. Several factors influence the number of segments including, but not limited to, message length, character types, special characters, etc. Contractor’s invoices will contain the number of segments consumed, the rate per segment, and the total due.

Pricing for volume of texting is not expected exceed $245,000.00 over the duration of the current contract (through 9/30/2024) and assuming the FASTQ Appointment service is in place.

ASSUMPTIONS:

This Statement of Work will comply with applicable contract terms, conditions, and assumptions listed in Contract 071B7700121. Any and all information collected through the service is considered State Data.

EXPENSES:

The State will not pay for any travel expenses, including hotel, mileage, meals, parking, etc.

LOCATION OF WHERE THE WORK IS TO BE PERFORMED:

Secretary of State Building 7064 Crowner Dr Dimondale, MI 48821

EXPECTED WORK HOURS AND CONDITIONS:

Work hours are anticipated to be eight (8) hours a day, forty (40) hours a week. Normal working hours, when State of Michigan staff will be available, are 8:00 am to 5:00 pm.

Department of Technology, Management, and Budget

525 W. ALLEGAN ST., LANSING, MICHIGAN 48913

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 11 to 071B7700121Contract Number

WilbornB@Michigan.gov

Blake Wilborn

Jeremy Lyon jharrison@fastenterprises.com

James G. Harrison

Centennial, CO 80112

FAST ENTERPRISES LLC

CV0002127

877-275-3278

7229 South Alton Way

(517) 230-2858 S

T A

T E

P ro ag er C o n tract A d m in istrato r

C O

N T

R A

C T

O R

517-636-6347

DTMB

lyonj5@michigan.gov

$84,414,629.00

March 20, 2017 September 30, 2024

DRIVER LICENSE AND MOTOR VEHICLE INTEGRATED SYSTEM

March 19, 2022

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

100 - 0 Year

PAYMENT TERMS DELIVERY TIMEFRAME

NET 45

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☐ PRC ☐ Other ☐ Yes ☒ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☐ ☐ September 30, 2024

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$500,000.00 $84,914,629.00

Effective 2/15/2022, this Contract Change is to add funding for $500,000 for the Drivers License and Motor Vehicle Integrated System. The below Statement Of Work describes how to implement FAST Queuing (FAST Q) to include appointments functionality, through the eService's application.

All other terms, conditions, specifications, and pricing remain the same. Per contractor and agency agreement, DTMB Central Procurement Services approval, and State Administrative Board approval on 2/15/2022.

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

DESCRIPTION

Program Managers for

CHANGE NOTICE NO. 11 TO CONTRACT NO. 071B7700121

MICHIGAN DEPARTMENT OF TECHNOLOGY,

MANAGEMENT AND BUDGET

IT SERVICES

STATEMENT OF WORK

Project Title:

Change hours for conversion to FAST Queue system integrated with CARS application.

Period of Coverage:

2/16/22 – 09/15/22

Requesting Department:

Michigan Department of State (MDOS)

Date:

01/14/22

MDOS Business Relationship Manager:

Scott Wager

Phone:

517-636-4028

MDOS Project Manager:

Shawn Starkey

517-512-3204

This is a Statement of Work (SOW) to the Driver License and Motor Vehicle Integrated System – MDOS Contract Number 071B7700121 dated March 20, 2017, subject to the terms and conditions thereof.

BACKGROUND:

The State of Michigan (“State”) is requesting FAST Enterprises, LLC (“FAST Enterprises”) to provide enhancement programming for the CARS application.

The Michigan Department of State (MDOS) currently uses an appointment system to provide service to customers visiting offices. MDOS has outgrown the current appointment system and researched alternative options. The decision was made to move forward with the FAST product called FASTQ.

This document describes an estimate to implement FAST Queuing (FAST Q) to include appointments functionality only.

PROJECT OBJECTIVE:

To complete the conversion from the current appointment system to the FAST Q appointment system.

• Customers (guests) will be able to make appointments through the eServices application (both by authenticating in and through a quick non-logged-in option) for the service they need to perform.

o o MDOS will be able to release priority appointments 2 times per day. Each release will occur systematically at a pre-configured time .

• A guest will receive:

o A confirmation through email and/or SMS depending on what information the guest choses while scheduling the appointment.

o A reminder email and/or SMS text prior to their appointment with a prompt to confirm or cancel their appointment.

o Customers will be able to check in with the greeter at each branch location.

o The ability to reschedule an appointment if their original time no longer works.

• FAST Q Appointment features allow central control over the number of appointments available in the office and override the default time allocated for each service type.

• Each office will have a KPI dashboard containing summarized management metrics. Using this information, office manager can make real-time decisions about staffing flow, lunch breaks, etc.

• At a whole-agency level, authorized personnel can view any office dashboard as well as an overall agency roll-up that provides real-time feedback about service center activity.

• FAST will work with MDOS to establish useful online management reports. FAST will develop up to five PDF-based reports for use in formal reporting to outside entities such as the Governor’s office.

• This system will use SMS texting that allows FASTQ to send appointment information to the customer. Text messages will comply with FCC regulations. MDOS will need to obtain an SMS relay service through FAST or another service provider. Using a service provider other than FAST will require additional work and a new integration with CARS and would not be included in the scope of this work.

DELIVERABLES:

• Project successfully completed and implemented in CARS production.

• Projects schedule(s) will be determined once work is prioritized and approved by MDOS.

ACCEPTANCE CRITERIA:

• The system must be integrated with the current CARS system which will allow for more seamless integration.

• System must link with Branch Office Locator or provide the same service.

• Deliverables will not be considered complete until DTMB and MDOS have accepted them using existing CARS testing processes.

• Security of data must be reviewed by Information Security and Control Division (ISCD) following the same review processes as utilized for CARS.SQRs in the “passed testing” stage are considered accepted.

ASSUMPTIONS:

• The FAST product can be enhanced to use the FASTQ portion of CARS.

• Systems impacted will include, but are not limited to Acuity, CARS, Branch Office Locator.

• FAST will consider and advise MDOS on performance issues since FASTQ is a part of the current

CARS system.This Statement of Work will comply with applicable contract terms, conditions, and assumptions listed in Contract 071B7700121.

• Changes will begin in earnest at the execution of this change notice.

• Project will implement within six months of project start. Note that the entirety of the work is expected to be up to 6 months including about 3 months of work for FAST and two months for system configuration and testing.

• This project requires work from multiple contractors. Each contractor will be held accountable for meeting the deadlines for their components of the project effort.

• Project cost includes all increased licensing and maintenance costs.

• This SOW will be submitted in time for the next available Ad Board, 2/15/22 (deadline 1/31/22 to be added to the agenda).

• MDOS would like this project implemented by the end of Fiscal Year 2022; preferably by 9/1/22.

PROJECT CONTROL AND REPORTS:

Progress will be reported weekly via project meetings. Each weekly progress report must contain the following at minimum:

• Accomplishments: Indicate what was worked on and what was completed during the current reporting period.

• Challenges: Describe any issues that may result in changes to the statement of work, deviations from the project budget, or delays in the established time line.

SPECIFIC DEPARTMENT STANDARDS:

Agency standards, if any, in addition to DTMB standards –

This Statement of Work will comply with applicable contract terms, conditions, and assumptions listed in Contract 071B7700121.

PAYMENT SCHEDULE:

Fixed pricing – Fast Enterprises will invoice upon project completion. Properly completed invoices shall be submitted to the billing address on the State issued purchase order. All invoices should reflect actual work performed in the quarter just ended and must be approved by the Agency Project Manager and DTMB Project Manager before payment. Payment shall be considered timely if made by the DTMB within forty-five (45) days after receipt of properly completed invoices.

Pricing for work will not exceed $500,000.

EXPENSES:

The State will not pay for any travel expenses, including hotel, mileage, meals, parking, etc.

PROJECT CONTACTS:

The designated DTMB Project Sponsor is: Scott Wager

The designated MDOS Project Sponsor is: Shawn Starkey

STATE RESPONSIBILITIES:

This Statement of Work will comply with applicable contract terms, conditions, and assumptions listed in Contract 071B7700121.

LOCATION OF WHERE THE WORK IS TO BE PERFORMED:

Secretary of State Building 7064 Crowner Dr Dimondale, MI 48821

EXPECTED WORK HOURS AND CONDITIONS:

Work hours are anticipated to be eight (8) hours a day, forty (40) hours a week. Normal working hours, when State of Michigan staff will be available, are 8:00 am to 5:00 pm.

Department of Technology, Management, and Budget

525 W. ALLEGAN ST., LANSING, MICHIGAN 48913

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 10 to 071B7700121Contract Number

WilbornB@Michigan.gov

Blake Wilborn

Jeremy Lyon jharrison@fastenterprises.com

James G. Harrison

Centennial, CO 80112

FAST ENTERPRISES LLC

CV0002127

877-275-3278

7229 South Alton Way

(517) 230-2858 S

T A

T E

P ro g n a g e r

C o n tra ct

A d m in istra to r

C O

N T R A C T O

R

517-636-6347

DTMB

lyonj5@michigan.gov

$69,190,629.00

March 20, 2017 July 22, 2022

DRIVER LICENSE AND MOTOR VEHICLE INTEGRATED SYSTEM

March 19, 2022

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

100 - 0 Year

PAYMENT TERMS DELIVERY TIMEFRAME

NET 45

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☐ PRC ☐ Other ☐ Yes ☒ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☒ 2 years and 2 months ☐ September 30, 2024

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$15,224,000.00 $84,414,629.00

Effective 1/4/2022, this Contract Change is to exercise the Contract option for extending Level 3 Maintenance and Support (which includes 2 FTE focused on enhancements) plus an additional 2 FTEs focused on enhancements through September 30, 2024. The parties add $15,224,000.00 to cover these costs.

All other terms, conditions, specifications, and pricing remain the same. Per contractor and agency agreement, DTMB Central Procurement Services approval, and State Administrative Board approval on 1/4/2022.

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

DESCRIPTION

Program Managers for

CHANGE NOTICE NO. 10 TO CONTRACT NO. 071B7700121

CARS Application Maintenance and Production Support Extension – MDOS

Period of Coverage:

11/1/21 – 9/30/24

Requesting Department:

Michigan Department of State (MDOS)

Date:

11/12/21

MDOS Business Relationship Manager:

Scott Wager

Phone:

517-636-4028

MDOS Project Manager:

James Fackler

517-636-0949

Contract Number 071B7700121 (“Contract”), dated March 20, 2017, subject to the terms and conditions thereof.

BACKGROUND:

The State of Michigan contracted with FAST Enterprises, LLC (“FAST Enterprises”) to modernize the Driver and Vehicle system(s) for the State of Michigan. The project successfully implemented the Phase 2 of the project on the planned date of March 16, 2021. The project is now in the Warranty and Production Support phase and currently expires June 6, 2022.

PROJECT OBJECTIVE:

This Contract Change proposes to add an additional 2 FTEs focused on enhancements to the current contract through June 6, 2022.

Additionally, this Contract Change is to exercise the Contract option for extending Level 3 Maintenance and Support (which includes 2 FTE focused on enhancements) plus an additional 2 FTEs focused on enhancements through September 30, 2024 with pay points which align to the State of Michigan fiscal year.

The scope consists of:

• Production changes (enhancements) at the discretion of the state

• Changes will be prioritized using the existing CARS production support processes

• Process the contract extension and to align to State of Michigan fiscal year.

• Annual software maintenance and/or quarterly service packs for the State DLMVIS System as defined in the Contract

• Level 3 Application support, as defined in the current Contract (which includes 2 FTEs for enhancements); and add an additional 2 FTEs for enhancements

• Projects completed and implemented in CARS Production Environment

• Projects schedule(s) will be determined once work is prioritized and approved by MDOS

Deliverables will not be considered complete until DTMB and MDOS have accepted them using existing CARS testing processes. SQRs in the “passed testing” stage are considered accepted.

• This Statement of Work will comply with applicable contract terms, conditions, and assumptions listed in Contract 071B7700121

• Changes will begin in earnest at the execution of this change notice

• This project requires work from multiple contractors. Each contractor will be held accountable for meeting the deadlines for their components of the project effort.

Progress will be reported weekly via project meetings. Each weekly progress report must contain the following at minimum:

• Accomplishments: Indicate what was worked on and what was completed during the current reporting period.

• Challenges: Describe any issues that may result in changes to the statement of work, deviations from

Agency standards, if any, in addition to DTMB standards.

This Statement of Work will comply with applicable contract terms, conditions, and assumptions listed in

Firm Fixed price. Work is billed at the end of the period of work completed. The table below reflects remaining contract payment milestones and timeline for these new additional milestones.

Rollout Two

End of Warranty (End of Stabilization+ 180 days) $6,210,000 Anticipating invoice in January

FY22 No change

Annual Software Maintenance

Year 5 (through 19-Jun- 2022) $1,500,000 Paid in July FY21

Paid

Year 6 – partial (through 30-Sept-2022) $515,000 Anticipating invoice in June 2022

FY22 NEW

Year 7 - (01-Oct-2022 to 09-Sept-2023) $1,592,000 Anticipate invoice October 2022

FY23 NEW

Year 8 - (01-Oct-2023 to 09-Sept-2024) $1,640,000 Anticipate invoice October 2023

FY24 NEW

Maintenance & Support Services Costs

Level 3 + 2 FTE;

07-Jun-2021 to 06-Jun-

$3,600,000 Anticipating invoice in June 2022

FY22 No change

Add’l 2 FTE;

01-Nov-2021 to 06-Jun-

$480,000* Anticipating invoice in June 2022

(*prorated to adjust duration based on contract approval)

Level 3 + 2 FTE:

07-Jun-2022 to 30-Sept-

$1,236,000 Anticipating invoice in Sept 2022

Add’l 2 FTE;

07-Jun-2022 to 30-Sept-

$274,000 Anticipating invoice in Sept 2022

Level 3 + Add'l 4 FTE;

01-Oct-2022 to 30-Sept-

$4,672,000 Anticipating invoice Sept 2023

FY23 NEW

Level 3 + Add'l 4 FTE;

01-Oct-2023 to 30-Sept-

$4,815,000 Anticipating invoice Sept 2024

FY24 NEW

Total “no change” cost on current contract $9,810,000

Total “New” Cost for Contract Extension through September 2024

$15,224,000

PRICING: additional amount added to contract for Change Notice 10

1-Nov-2021 to 6-June-2022

7-Jun-2022 to 30-Sept-2022

01-Oct-2022 to 30-Sept-2023

01-Oct-2023 to 30-Sept-2024

Annual Software Maintenance $515,000 $1,592,000 $1,640,000 On-site Support (Level 3) $1,510,000 $4,672,000 $4,815,000 Per FTE Rate (yearly) $412,000 $412,000 $426,000 $440,000 # of Months 7 4 12 12 Per FTE Cost $240,000 $137,000 $426,000 $440,000 Hourly Rate $206 $213 $220 Total with additional FTEs $480,000* $2,025,000 $6,264,000 $6,455,000

FY 22 FY23 FY24

*This cost will be adjusted based on contract approval date.

Pricing for “New” items above shall be added to the contract and not exceed $15,224,000 for the 35-month period.

Pricing for “No Change” items above area already included in the contract for the not to exceed amount of $9,810,000.

PROJECT CONTACTS:

• MDOS Project Sponsor is James Fackler

• DTMB Project Sponsor is Scott Wager

• MDOS CARS Product Owner is Joe Szpond

• DTMB CARS Product Manager is Thomas Cantrell

• MDOS CARS Business Owner is Blake Wilborn

This Statement of Work will comply with applicable contract terms, conditions, and assumptions listed in Contract 071B7700121.

LOCATION OF WHERE THE WORK IS TO BE PERFORMED:

Secretary of State Building 7064 Crowner Drive Dimondale, MI 48821

EXPECTED WORK HOURS AND CONDITIONS:

Work hours are anticipated to be eight (8) hours a day, forty (40) hours a week. Normal working hours, when

Department of Technology, Management, and Budget

525 W. ALLEGAN ST., LANSING, MICHIGAN 48913

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 9 to 071B7700121Contract Number

WilbornB@Michigan.gov

Blake Wilborn

Jeremy Lyon jharrison@fastenterprises.com

James G. Harrison

Centennial, CO 80112

FAST ENTERPRISES LLC

CV0002127

877-275-3278

7229 South Alton Way

(517) 230-2858 S

T A

T E

P ro ag er C o n tract A d m in istrato r

C O

N T

R A

C T

O R

517-636-6347

DTMB

lyonj5@michigan.gov

$68,965,629.00

March 20, 2017 March 19, 2022

DRIVER LICENSE AND MOTOR VEHICLE INTEGRATED SYSTEM

March 19, 2022

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

100 - 0 Year

PAYMENT TERMS DELIVERY TIMEFRAME

NET 45

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☐ PRC ☐ Other ☐ Yes ☒ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☒ 4 months ☐ July 22, 2022

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$0.00 $68,965,629.00

Effective 9/15/2020 this contract is amended to exercise 4 months of an option year. The revised expiration date is 7/22/2022, please see attached statement of work. This is a zero dollar change.

All other terms, conditions, specifications, and pricing remain the same. Per contractor, agency, and DTMB Central Procurement approval.

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

DESCRIPTION

Program Managers for

CHANGE NOTICE NO. 9 TO CONTRACT NO. 071B7700121

Correction to Contract Dates and Project Schedule

Period of Coverage:

8/15/21-7/22/22

Requesting Department:

Michigan Department of State (MDOS)

Date:

8/15/21

MDOS Business Relationship Manager:

Scott Wager

Phone:

517-636-4028

MDOS Project Manager:

James Fackler

BACKGROUND:

The State of Michigan (“State”) has requested FAST Enterprises, LLC (“FAST Enterprises”) to provide enhancement programming for the CARS application.

PROJECT OBJECTIVE:

This is a no cost Change Notice to update the Contract Expiration and the Project Schedule to align with the actual project dates.

SCOPE OF WORK:

1. Contract end date:

Current contract expiration date is March 19, 2022, which was based on the original estimated project start date of January 3, 2017, however, the actual project start date was May 22, 2017. The new contract expiration date should be moved four months to expire no later than July 22, 2022.

2. Section I. Introduction/C. High Level Schedule and System Releases update to reflect actuals and correct the durations for Warranty, which did not match what was documented in Section III. Warranty.

From the CARS Contract Section III. Warranty:

A. Duration. Warranty will be comprised of three separate milestones. For Rollout 1 Contractor shall provide 60 days for Stabilization, 60 days for Performance And Reliability Evaluation (PARE), and 120 days for Warranty (for a total of 8 Months). . For Rollout 2 FAST shall provide 60 days for Stabilization, 120 days for PARE and 120 days for Warranty (for a total of 10 months). The total Stabilization, PARE and Warranty Periods are a fixed, not rolling duration.

The actual Key Project Milestones are as follows and should be updated in SCHEDULE B-PRICING:

Key Project Milestones Finish Project Start/Application Software Installation Rollout One System Acceptance, Production Rollout 2/19/19 Warranty (Eight Months Total) End of Stabilization (Prod Support + 60 days) 4/20/19 End of PARE (End of Stabilization + 60 days) 6/19/19 End of Warranty (End of PARE + 120 days) 10/17/19 Transitions from rollout One to Rollout Two System Acceptance, Production Rollout 3/16/21 Warranty (Ten Months Total) End of Stabilization (Prod Support + 60 days) 5/15/21 End of PARE (End of Stabilization + 120 days) 9/12/21 End of Warranty (End of PARE + 120 days) 1/10/22

3. The dates listed in SCHEDULE B – PRICING for Annual Software Maintenance and Mantenance &

Support Services Costs also need to be updated to reflect the actual project schedule.

The correct dates have been utilized and tracked within the project; this is to align documentation in the contract and actual project schedule.

Please see corrected dates below:

Annual Software Maintenance Year 1 (through 06-Jun-2018) Year 2 (through 06-Jun -2019) Year 3 (through 06-Jun -2020) Year 4 (through0 6-Jun -2021) Year 5 (through 06-Jun -2022) Maintenance & Support Services Costs Level 3 + 1 FTE; 09-Mar-2019 to 08-Mar-2020 Level 3 + 1 FTE; 09-Mar-2020 to 08-Mar-2021 Level 3 + 1 FTE; 09-Mar-2021 to 23-Apr-2021 Level 3 + 2 FTE; 24-Apr-2021 to 06-Jun-2021 Level 3 + 2 FTE; 07-Jun-2021 to 06-Jun-2022

• Update filed to contract.

• Revised contracts dates are considered accepted and effective immediately upon signed agreement by all parties.

• This Statement of Work will comply with applicable contract terms, conditions, and assumptions listed

• N/A

This Statement of Work will comply with applicable contract terms, conditions, and assumptions listed in

This is a no cost CN to align dates to the actual project timeline.

EXPENSES:

The State will not pay for any travel expenses, including hotel, mileage, meals, parking, etc.

PROJECT CONTACTS:

The designated DTMB Project Sponsor is: Scott Wager

The designated MDOS Project Sponsor is: James Fackler

This Statement of Work will comply with applicable contract terms, conditions, and assumptions listed in Contract 071B7700121.

LOCATION OF WHERE THE WORK IS TO BE PERFORMED:

Secretary of State Building 7064 Crowner Dr Dimondale, MI 48821

EXPECTED WORK HOURS AND CONDITIONS:

Work hours are anticipated to be eight (8) hours a day, forty (40) hours a week. Normal working hours, when

Department of Technology, Management, and Budget

525 W. ALLEGAN ST., LANSING, MICHIGAN 48913

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 8 to 071B7700121Contract Number

WilbornB@Michigan.gov

Blake Wilborn

Jeremy Lyon jharrison@fastenterprises.com

James G. Harrison

Centennial, CO 80112

FAST ENTERPRISES LLC

CV0002127

877-275-3278

7229 South Alton Way

(517) 230-2858 S

T A

T E

P ro ag er C o n tract A d m in istrato r

C O

N T

R A

C T

O R

517-636-6347

DTMB

lyonj5@michigan.gov

$68,965,629.00

March 20, 2017 March 19, 2022

DRIVER LICENSE AND MOTOR VEHICLE INTEGRATED SYSTEM

March 19, 2022

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

100 - 0 Year

PAYMENT TERMS DELIVERY TIMEFRAME

NET 45

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☐ PRC ☐ Other ☐ Yes ☒ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☐ ☐ March 19, 2022

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$225,000.00 $69,190,629.00

Effective August 4, 2021 the State has approved the request from MDOS to change the hours that are added from the original contract and to be increased, per Attachment for $225,000 dollars.

All other terms, conditions, specifications, and pricing remain the same. Per contractor, agency, and DTMB Central Procurement approval.

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

DESCRIPTION

Program Managers for

CHANGE NOTICE NO. 8 TO CONTRACT NO. 071B7700121

IT SERVICES

STATEMENT OF WORK

Project Title:

Change hours for CARS production support – MDOS

Period of Coverage:

8/1/21 – 6/1/22

Requesting Department:

Michigan Department of State (MDOS)

Date:

7/15/21

MDOS Business Relationship Manager:

Scott Wager

Phone:

517-636-4028

MDOS Project Manager:

James Fackler

Phone:

517-636-0949

This is a Statement of Work (SOW) to the Driver License and Motor Vehicle Integrated System – MDOS Contract Number 071B7700121 dated March 20, 2017, subject to the terms and conditions thereof.

BACKGROUND:

The State of Michigan (“State”) has requested FAST Enterprises, LLC (“FAST Enterprises”) to provide enhancement programming for the CARS application.

PROJECT OBJECTIVE:

To complete the Criminal Justice Reform Package, the Gift of Life Michigan CARS changes and any remaining hours will be used towards other MDOS prioritized changes.

The Criminal Justice Reform Package is a series of bills passed by the legislature and approved by the Governor to be in effect on 10/1/2021.

Public Acts 376 - 381, and 387 of 2020.

SCOPE OF WORK:

Criminal Justice Reform

• Cease all sanctions (revocations, suspensions, or restrictions) directly related to the following non-moving violations:

o Minor in Possession o Controlled Substance (Drug Crime) o Open Intox Passenger o Fraud ID to Purchase o Funishing Alcohol o Bomb Threat

• Cease all active and prevent future parking violations from posting to the driving record.

Gift of Life Michigan

• Updates to language related to Organ Donor Registration status.

Other Prioritized Change SQRs

• Requirements will be outlined in the additional SQRs

DELIVERABLES:

• Projects completed and implemented in CARS production

• Projects schedule(s) will be determined once work is prioritized and approved by MDOS

Deliverables will not be considered complete until DTMB and MDOS have accepted them using existing CARS testing processes. SQRs in the “passed testing” stage are considered accepted.

ASSUMPTIONS:

• This Statement of Work will comply with applicable contract terms, conditions, and assumptions listed in Contract 071B7700121

• Changes will begin in earnest at the execution of this change notice

• This project requires work from multiple contractors. Each contractor will be held accountable for meeting the deadlines for their components of the project effort.

PROJECT CONTROL AND REPORTS:

Progress will be reported weekly via project meetings. Each weekly progress report must contain the following at minimum:

• Accomplishments: Indicate what was worked on and what was completed during the current reporting period.

• Challenges: Describe any issues that may result in changes to the statement of work, deviations from the project budget, or delays in the established time line.

SPECIFIC DEPARTMENT STANDARDS:

This Statement of Work will comply with applicable contract terms, conditions, and assumptions listed in Contract 071B7700121.

PAYMENT SCHEDULE:

Time and Materials at the hourly rates listed in the original contract. Properly completed invoices will include details about the change SQR and the hours used and shall be submitted to the billing address on the State issued purchase order. All invoices should reflect actual work performed in the quarter just ended and must be approved by the Agency Project Manager and DTMB Project Manager before payment. Payment shall be considered timely if made by the DTMB within forty-five (45) days after receipt of properly completed invoices.

Pricing for work will not exceed $225,000.

EXPENSES:

The State will not pay for any travel expenses, including hotel, mileage, meals, parking, etc.

PROJECT CONTACTS:

The designated DTMB Project Sponsor is: Scott Wager

The designated MDOS Project Sponsor is: James Fackler

STATE RESPONSIBILITIES:

This Statement of Work will comply with applicable contract terms, conditions, and assumptions listed in Contract 071B7700121.

LOCATION OF WHERE THE WORK IS TO BE PERFORMED:

Secretary of State Building 7064 Crowner Dr Dimondale, MI 48821

EXPECTED WORK HOURS AND CONDITIONS:

Work hours are anticipated to be eight (8) hours a day, forty (40) hours a week. Normal working hours, when

Department of Technology, Management, and Budget

525 W. ALLEGAN ST., LANSING, MICHIGAN 48913

P.O. BOX 30026 LANSING, MICHIGAN 48909

CONTRACT CHANGE NOTICE

Change Notice Number 7 to 071B7700121Contract Number

Various

Christopher Martin jharrison@fastenterprises.com

James G. Harrison

Centennial, CO 80112

FAST ENTERPRISES LLC

CV0002127

877-275-3278

7229 South Alton Way

(517) 643-2833 S

T A

T E

P ro ag er C o n tract A d m in istrato r

C O

N T

R A

C T

O R

DTMB

martinc20@michigan.gov

$68,665,629.00

March 20, 2017 March 19, 2022

DRIVER LICENSE AND MOTOR VEHICLE INTEGRATED SYSTEM

March 19, 2022

INITIAL AVAILABLE OPTIONS EXPIRATION DATE

BEFORE

100 - 0 Year

PAYMENT TERMS DELIVERY TIMEFRAME

NET 45

ALTERNATE PAYMENT OPTIONS EXTENDED PURCHASING

☐ P-Card ☐ PRC ☐ Other ☐ Yes ☒ No

MINIMUM DELIVERY REQUIREMENTS

DESCRIPTION OF CHANGE NOTICE

OPTION LENGTH OF OPTION EXTENSION LENGTH OF EXTENSION REVISED EXP. DATE

☐ ☐ March 19, 2022

CURRENT VALUE VALUE OF CHANGE NOTICE ESTIMATED AGGREGATE CONTRACT VALUE

$300,000.00 $68,965,629.00

Effective 7/13/2021, the following amendments are incorporated into this Contract per the attached SOW. These changes include Payment Modernization (new devices and payment types, maintaining PCI compliance, and supporting Board of Elections transactions. The not to exceed amount for these enhancements is $300,000.00 This Contract is increased by $300,000.00 for MDOS use.

All other terms, conditions, specifications, and pricing remain the same. Per contractor and agency agreement, DTMB Central Procurement Services approval, and State Administrative Board approval on 7/13/2021.

INITIAL EXPIRATION DATEINITIAL EFFECTIVE DATE

DESCRIPTION

MULTI

Program Managers for

CHANGE NOTICE NO. 7 TO CONTRACT NO. 071B7700121

Change hours for CARS production support – MDOS

Period of Coverage:

7/1/21 – 6/1/22

Requesting Department:

Michigan Department of State (MDOS)

Date:

5/25/21

MDOS Business Relationship Manager:

Scott Wager

Phone:

517-636-4028

MDOS Project Manager:

James Fackler

BACKGROUND:

The State of Michigan (“State”) has requested FAST Enterprises, LLC (“FAST Enterprises”) to provide enhancement programming for the CARS application.

PROJECT OBJECTIVE:

The current credit card Readers (iSC480) are at end of life and no longer available for purchase. The key goal of this notice is to increase flexibility with existing change hours by providing a contract vehicle to complete critical changes necessary to implement the new Credit Card Readers, for MDOS by the end of December 2021.

• Offer additional payment methods such as chip, Google Pay / Apple Pay, expanded card options (American Express) and debit card processing.

• New devices must interact with CARS and support BOE Transactions, including customer signature.

• Maintain PCI compliance and conform to State of MI Security Policy

• Allow American Express on E-Services, timed with credit card reader upgrade, but using the current

(CEPAS) process.

• Development will need to support a phased implementation of the devices into production.

• Development will require coordination with outside contractors for portions of this Statement of Work.

• Project completed and implemented in CARS…