SOW_Amended.pdf

Version 11-30-2016-1 FAR Part 11—Describing Agency Needs

STATEMENT OF WORK (SERVICES)

(SOW)

1. GENERAL INFORMATION

Title of Project:

Service Maintenance Agreement for QTRAP5500 Mass Spectrometer

Statement of Need and Purpose:

The purpose of this acquisition is to procure a service maintenance agreement for the AB SciEx QTRAP5500 Mass Spectrometer and software legacy plan. This equipment is heavily used and the National Institute on Aging (NIA), Laboratory of Clinical Investigation (LCI) have many proteomic assays that are dependent on the proper functioning of the instrument. The costs of repair, if not under a maintenance agreement, would be high and would result in significant downtime for processing a purchase order and for scheduling repair, which would result in a significant delay in the processing of samples and would hamper ongoing research as the proteomic assays that are run on this instrument can’t be run on any other instrument.

Background Information and Objective:

The NIA, LCI requires the use of this instrument to do proteomic assays of plasma and csf samples in the lab. This agreement is needed to maintain equipment as well as to remedy unforeseen breakdowns of the equipment. Emergency repairs are needed, at times, which can result in significant delays. The maintenance agreement should allow for guaranteed on site repair two (2) business days (re. Assurance 2 pm Plan for the QTRAP5500 Mass Spectrometer) allowing for only minimal disruption in the workflow.

Period of Performance:

July 25, 2021 to July 24, 2022

SCOPE OF WORK

General Requirements:

Independently and not as an agent of the Government, the Contractor shall furnish all the necessary services, qualified personnel, material, equipment, and facilities, not otherwise provided by the Government as needed to perform the Statement of Work below:

Service maintenance and repair support for the following instruments:

• QTRAP5500 Mass Spectrometer, Assurance 2PM, Serial Number: AU28501202

• QTRAP5500 Mass Spectrometer, Software Legacy Plan, Serial Number: AU28501202

Specific Requirements:

The service will be provided by a certified AB SciEx technicians who are trained by SciEx every two years specifically on these instruments. The contractor is expected to provide personnel (AB SciEx certified Engineers) with the qualifications needed to work on the mass spectrometers and to provide all parts, materials, and equipment necessary to resolve any issues that compromise the full and proper functioning of this equipment.

In order to minimize instrument down-time, the contractor shall maintain a complete inventory of OEM-approved replacement parts for each of the instruments covered under the proposed service contract and shall have access to the most recent versions of the OEM’s operating and diagnostic software to install on each instrument to run and maintain that instrument. The contractor shall provide direct access by telephone and/or internet to OEM engineers capable of diagnosing hardware and software malfunctions and dispatching replacement parts and/or service technicians as needed to return the covered instruments to normal function.

DELIVERY OR DELIVERABLES

Documentation shall be provided by the Contractor to show they completed the preventive service on the equipment and leave documentation with the point of contact. The Contractor shall guarantee two to three business days onsite response for remedial repairs for the QTRAP5500 Mass Spectrometer and include the 2PM per year. Only certified AB SciEx engineers may be used for repair under the maintenance agreement.

Travel:

All travel time should be included within the provided service agreement quote.

Key Personnel:

N/A

Information System Security Plan:

N/A

Data Rights:

Section 508—Electronic and Information Technology Standards:

The contractor shall comply with Section 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended by the Workforce Investment Act of 1998 (P.L. 105-220), August 7, 1998.

Publications and Publicity:

N/A

Confidentiality of Information:

SCOPE OF WORK