Amendment_2_-_Exhibit_E.7__Sample_Task_Order_SOW.docx

Exhibit E.7 - Quality Assurance Surveillance Plan Sample Task Order SOW 75FCMC18R0014 Amendment 00002

Provider Enrollment and Oversight Quality Assurance Surveillance Plan Sample Task Order Statement of Work

1.0 Background and Purpose

This SOW Is For Evaluation Purposes Only

The Quality Assurance Surveillance Plan (QASP) is the key Government-developed surveillance process document. The contractor is required to utilize the Government established QASP for managing contractor performance assessment on the Site Verification Services (SVS) task orders by ensuring that systematic quality assurance methods validate that contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASPs (see Attachments J.5.A.1 and J.6.A.1) directly correspond to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the SVS task order Statements of Work (SOWs).

CMS is requesting the contractor survey, observe, test, sample, evaluate, and document contractor performance results to determine if the contractor has met the required standards. Quality measurement and verification are required elements of all government contracts.

2.0 Assumptions

The following identifies the basic assumptions and constraints concerning this task order:

· The Offeror shall assume that a QASP review will need to be completed in accordance with the SOW for each performance period (base and option 1) for each of the following task orders:

· Eastern Site Verification Services Task Order (Attachment J.5.A provides the SOW)

· Western Site Verification Services Task Order (Attachment J.6.A provides the SOW)

· Base Period for the Sample Task Order is 12 months with one 12-month option. A total of two QASP assessment reviews (i.e. one for the Eastern SVS TO and one for the Western SVS TO) per performance period.

· The Offeror shall provide QASP training for all employees prior to authorizing them to perform their duties. The training shall include an initial training course with materials approved by CMS.

· The Contractor shall ensure that all of its QASP review personnel complete refresher training approved by CMS at least every 12 months, unless otherwise specified by CMS. The Contractor’s training plan and maintenance of training materials shall take into account the need for updates and any supplemental instructions required due to changes in CMS regulations, guidance, manuals, or forms.

· The Contractor shall be responsible for purchasing any hardware or software needed to accomplish their tasks.

· Contractor travel is required to perform on-site QASP reviews.

· QASP assessment reports are due to CMS within 15 days of the completion of the QASP assessment review completion

· Perform Contractor Entrance Conference

· Perform Contractor Exit Conference

· Perform CMS debrief on the QASP results and offer any recommendations to the CMS QASP process

· Average length of days for a QASP on-site review visit is 3 days maximum.

3.0 Contractor Personnel, Disciplines, and Specialties

The contractor shall maintain an experienced staff relevant to the requirements of this task order.

4.0 Performance Requirements

The following sections contains requirements, performance objectives and performance elements that the Contractor is required to meet for the Quality Assurance Surveillance Plan (QASP) Task Order (TO) as established by CMS. When differences or conflicts occur, the order of precedence shall be the TO SOW followed by the Indefinite Delivery Indefinite Quality (IDIQ) SOW. The Contractor shall contact the Contracting Officer (CO) and the Contracting Officer’s Representative (COR) when discrepancies are identified. The Contractor shall identify any budgetary concerns that may occur as a result of the conflict.

The Government shall monitor the SVS Contractor’s performance and compliance with all Task Order requirements. The QASP is a Government developed and applied process used to make sure that systematic quality assurance methods are used in the administration of the standards included in the SVS task order. The intent is to ensure that the contractor performs in accordance with the performance metrics and the Government receives the quality of services called for in the task order. The QASP is put in place to provide Government surveillance oversight of the SVS Contractor’s quality control efforts to ensure that they are timely, effective and are delivering the results specified in the task order.

4.1 Program Management and Customer Support

1. Kickoff Meeting

The Contractor shall schedule a kickoff meeting within ten (10) business days of contract award. The Contractor shall be responsible for taking notes during the kickoff meeting. The notes shall document the discussions, identify action items, and provide a summary of the next steps on the project.

2. The Contractor shall plan and coordinate all QASP services described in this task order SOW. This effort includes planning, monitoring and controlling all aspects of the QASP.

3. CMS expects the Contractor to perform the following types of activities within this task:

· Maintain contact with Provider Enrollment and Oversight Group and the Division of Performance Assessment.

· Preparation of annual QASP notification for the Division of Performance Assessment to the SVS task order contractors.

· Dispatch of personnel once annually to conduct onsite QASP review and review of the SVS task order contractor’s activities.

· Yearly reporting to provider enrollment management as well as the Division of Performance Assessment, to include reporting of selected metrics that measure the SVS task order contractor’s performance against the QASP.

· Final QASP report shall be delivered for each task order for each performance period.

4. The Contractor shall designate a single point of contact between the Provider Enrollment and Oversight Group, the Division of Performance Assessment and the Contractor to support the task order.

4.2 On-site QASP Assessments

1. The Contractor shall perform annual on-site assessments of the SVS task order contractors.

2. The on-site assessment shall include, but is not limited to, a review of the contractor’s performance, accuracy of the photos, documentation of site verifications and final determinations, timeliness and quality of site verification records.

4.3 Documentation of Findings

The Contractor shall document their findings and the outcome of the visits in a standard report and provide to CMS within 15 days of completion of the QASP assessment review.

4.4 Post QASP Activities

The Contractor shall review and respond to SVS Contractor feedback and provide justification to either overturn or maintain errors received during the QASP review based on SVS Contractor rebuttals.

4.5 Process Improvement

The Contractor shall review, assess, and document existing policy, procedures, and business processes impacting QASP performance evaluation reviews and provide feedback on ways to improve the QASP performance evaluation process.

5.0 Section 508 Accessibility of Electronic and Information Technology

See IDIQ SOW

6.0 Deliverables

The contractor shall provide deliverables as described in this task order.