70Z04423RBOD62217 Attachment 4 QASP.pdf

70Z04423RBOD62217

Attachment 4

QUALITY ASSURANCE SURVEILLANCE PLAN

For: Installation, and Logistics Management Services, 2nd Generation (ILMS II)

Task Order Number: TBD

Contract Description: Installation, and Logistics Management Services, 2nd Generation (ILMS II) includes support for the design, development, integration, testing, and prototyping of C5I systems that are performed as part of the Systems Engineering Life Cycle (SELC) Phases of Solution Engineering, Planning, Requirements Definition, Design, Development, and Integration and Testing. The individual task orders will define the specific work requirements. Although ILMS II focuses on system implementation, sustainment, and disposition of C5I systems as part of the SELC phases of Implementation, Operation and Maintenance, and Disposition, the scope of this contract includes the development and maintenance of engineering changes and logistics support documents necessary for C5I system sustainment.

Contractor’s name: < Upon award, Government will enter contract number.>

1. PURPOSE (To be filled in for each Task Order)

This Quality Assurance Surveillance Plan (QASP) explains how the Government will evaluate performance under this contract. It explains:

• What will be monitored

• How monitoring will take place

• Who will conduct the monitoring

This QASP is a living document, and the Government may revise it.

2. GOVERNMENT ROLES AND RESPONSIBILITIES

a. Contracting Officer (KO) - The KO will perform effective contracting, ensure compliance with contract terms, and will safeguard the interests of the United States in the contractual relationship. The KO will also ensure that the contractor receives fair treatment under this contract. The KO is ultimately responsible evaluating the contractor’s performance under this contract.

Assigned KO: TBD

b. Contracting Officer’s Technical Representative (COR) - The COR performs technical administration of the contract and surveils the contractor’s performance. The COR shall keep a quality assurance file. The COR will NOT make any contractual commitments or authorize any contractual changes on the Government’s behalf.

Assigned COR: Clifford C. Carlson

3. CONTRACTOR REPRESENTATIVES

Contractor Personnel - <Enter name(s) or delete these lines if not applicable> Title: <Enter title(s) or delete these lines if not applicable.>

4. PERFORMANCE STANDARDS

Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets, or does not meet these standards.

The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. The COR's contribution is their professional, non-adversarial relationships with the KO, PM and the contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the contractor's performance. Additionally, this QASP is based on the premise that the contractor, not the government, is responsible for management and QC/QA actions to successfully meet the terms of the contract.

Item SOW DELIVERABLE / EVENT DUE BY

1 4.1.5.1 Security - Training Plan

Due forty-five (45) business days after award

2 4.1.5.2 Security - OPSEC Plan Due forty-five (45) business days after award

3 4.8 Business Continuity Plan Due sixty (60) calendar days after award

4 4.9.1 Program Management Review (PMR) Due annualy

5 4.9.2 Inventory Report Due semi-annualy

5. INCENTIVES

The Government shall use Exercise of Option Period and past performance as incentives. Incentives shall be based on exceeding, meeting, or not meeting performance standards.

If the contractor does not meet the objective, the government will provide negative past performance in CPARS and consider not activating the next option period.

6. RATINGS

Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome for each Task Order. The following ratings shall be used:

Exceptional – Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the task and sub-task being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Very Good - Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the task and sub-task being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Satisfactory - Performance meets contractual requirements. The contractual performance of the task and sub-task contain some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal - Performance does not meet contractual requirements. The contractual performance of the task and sub-task being assessed reflect a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the task or sub-task contains a serious problem(s) for which the contractor’s actions appear or were ineffective.

7. DOCUMENTING PERFORMANCE

a. ACCEPTABLE PERFORMANCE

The Government shall document positive performance. Any report may become a part of the supporting documentation for any contractual action.

b. UNACCEPTABLE PERFORMANCE

When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case, the COR shall document the discussion and place it in the COR file.

When the COR determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR) and present it to the contractor's program manager and contracting officer (KO).

The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor must present this corrective action plan to the COR and KO. The Government shall review the contractor's corrective action plan to determine acceptability.

Any CDRs may become a part of the supporting documentation for any contractual action deemed necessary by the KO.

8. FREQUENCY OF MEASUREMENT

a. Frequency of Measurement.

During contract performance, the COR will periodically analyze whether the negotiated frequency of surveillance is appropriate for the work being performed.

b. Frequency of Performance Assessment Meetings.

The COR shall meet with the contractor quarterly to assess performance and shall provide a written assessment.

Signature – Contractor Program Manager

Signature – Contracting Officer’s Representative

CONTRACT DISCREPANCY REPORT (CDR)

1. Contract Number: <insert number>

2. TO: (Contractor Program Manager, Task Manager or on-site representative) <insert name>

3. FROM: (Name of COR) <insert name>

4. Date and time observed discrepancy:

5. DISCREPANCY OR PROBLEM:

<Describe in detail. Identify any attachments.>

6. Corrective action plan:

A written corrective action plan < is / is not > required.

< If a written corrective action plan is required include the following. > The written Corrective Action Plan will be provided to the undersigned not later than < # days after receipt of this CDR. >

Prepared by: <Enter COR’s name>

Contracting Officer’s Representative Date

Received by:

Contractor Program Manager, Task Manager or Date On-site representative

< The COR may initiate a CDR at any time, including whenever the number of monthly recorded defects for a performance standard exceeds the allowable number of defects;

anytime unacceptable performance is determined critical in nature and requires formal corrective action; and whenever an unfavorable trend is detected in contractor performance.>