SOW_FY_19_Coast_Guard_Island_Security_Systems_Maintenance.doc

U.S. Coast Guard Island Security System Maintenance Service

Department of Homeland Security

United States Coast Guard

Scope of Work For

U.S. Coast Guard Island Security System Maintenance Service At

U.S. Coast Guard

COAST GUARD ISLAND/D11

ALAMEDA, CA

05 MAY 2019

Commanding Officer

United States Coast Guard

District Eleven Alameda, CA 94501 Submitted: LCDR Joseph Graham

D11 C4IT Division Officer

TABLE OF CONTENTS

1 DESCRIPTION OF WORK

1.1 General: Preventative and corrective maintenance services needed for USCG Island, Alameda CA security systems.

1.2 Existing System: The existing security systems consist of - Intrusion Detection Systems (IDS), Access Control Systems (ACS), and Closed Circuit Television systems (CCTV). See Appendix A for full component list

1.3 Request: Coast Guard District Eleven is accepting proposals for qualified individuals or firms to provide preventative and corrective maintenance, to include configuration changes, on the current security systems. Requirements for this contract are as follows:

1.3.1 Preventative Maintenance & Information Assurance:

The contractor shall perform quarterly preventative maintenance to ensure reliable and continuous system operation of USCG Island Security Systems. The preventative maintenance work shall be in accordance with commercial practices or manufacturer’s specifications. Preventative Maintenance shall include, but is not limited to, routine checks of system batteries, implementation of software updates and patches, and review and groom of network settings and configurations. The contractor shall prepare and submit a written report within two business days of the quarterly preventative maintenance to the COR. The report shall identify each system, system location, date of inspection, name of inspector, maintenance work performed and repairs needed. If repairs require work considered over and above routine maintenance work, the contractor shall notify the Government Contracting Officer for appropriate decision and action, the vendor is not to do additional work without KO’s prior approval.

1.3.2 Repair Service Calls: Routine Calls. The contracting officer or designated representative will notify the contractor of repairs to be made from the inspection report or service call. Routine calls include but are not limited to system discrepancies or failure, component repair, replacement of components approaching end of service life, and configuration changes needed for on-going system operations such as adding additional sensors to an existing system, replacing components nearing obsolesce, moving existing systems to a new physical space. The contractor shall report to the work location within 5 business days of initial report by the Coast Guard, survey the repair, and provide an estimated time to repair and cost of repair not covered in the service contract. Any extra work outside of this service contract will be done via separate purchase order/purchase card and they shall not be part of/included in the quarterly cost of this service contract. The contractor shall commence repair work after notification from the contracting office. All repair work shall be in accordance with normal commercial practices using parts specified for identified security systems; Intrusion Detection Systems (IDS), Access Control Systems (ACS), and Closed Circuit Television systems (CCTV).The Coast Guard may procure the equipment separately and provide it to the contractor as Government Furnished Equipment (GFE) for installation. The contractor must notify the customer of all projected downtime and estimated time for repair. The contractor shall prepare and submit a written report within two business days after the routine repairs are completed. The report shall include the date and time of the service call, the location of the elevator, the repairs performed, and the name of the technician performing the repairs. Contractor shall create system documentation where none already exists and keep all system documentation and drawings current and accurate.

1.3.3 Local Area Requirement: The contractor shall be in the local area and able to provide follow on services for maintenance and repair service call outside of scheduled quarterly preventative maintenance and semi-annual inspection.

1.3.4 Site Visit: Prior to submitting a quote, it is recommended to conduct a site visit to the facility to evaluate security systems and become familiar with existing conditions under which the work will be performed.

1.3.5 Proposal Components: Proposal shall include: Proposed quarterly inspection and maintenance schedule for the following security systems- Intrusion Detection Systems (IDS), Access Control Systems (ACS) and Closed Circuit Television systems (CCTV); Fixed Service Fees for all labor, equipment, material and supervision to provide Quarterly Preventative Maintenance for the period of performance (12 months); and, fully burdened hourly labor rates for Repair Service Calls. In addition, the contractor shall 3

1.3.6 Service Delivery Summary:

Service Call Repairs.

Repairs are made in a timely manner; Customers are informed of expected repair time. Response and repair is made within the specified time.

2 SUBMITTALS AND OUTCOMES

2.1 Inspection and Maintenance Schedule: The Contractor shall submit a proposed inspection and maintenance schedule including all security systems; Intrusion Detection Systems (IDS), Access Control Systems (ACS), and Closed Circuit Television systems (CCTV). Schedule to include quarterly system maintenance for all systems.

3 PROJECT PERFORMANCE TIME

Period of Performance will be twelve (12) months after contract award. The Government reserves the option to extend the term of the contract services for additional periods of twelve months. The contract will be for a base period with four (4) one-year option periods, which, cumulatively, will not exceed sixty (60) months.

4 LOCATION

All work shall take place at:

U.S. Coast Guard Island Alameda, CA 94501

5 POINT OF CONTACT

The Government Point of Contact (POC) for this work is LCDR Joseph Graham, (510) 437-3653, Joseph.F.Graham@uscg.mil. All work shall be coordinated through the POC to minimize operational impacts to the unit during the execution of the work.

6 WORK PHASING

Work shall be completed as expeditiously as possible; Contractor shall coordinate with the POC to coordinate phasing and job sequencing. It is expected that work be conducted Monday through Friday, from 0800-1500.Contractor shall submit inspection and maintenance schedule for Government review and approval prior to commencing any work to be performed.

7 AVAILABILITY OF UTILITIES

7.1 Availability: Reasonable amounts of the following utilities will be made available to the Contractor without charge.

7.1.1 Electricity

7.1.2 Potable Water

7.1.3 Restroom facilities/showers

7.2 Designation: The POC shall designate the outlets available to the Contractor.

8 COORDINATION

The Contractor shall coordinate with the POC to minimize interference with Coast Guard operations or personnel. All work shall be coordinated with other trades involved in the project and carefully laid out in advance.

9 CONTRACTOR USE OF PREMISES

The Contractor will be working on a Coast Guard operational military installation. Contractor will become familiar with and obey all facility fire, traffic, and security regulations. Personnel shall not stray from the immediate area of work nor direct avenues of ingress and egress unless authorized in advance by the Government. Personnel will be accompanied by an escort at all times of operation upon the military premises.

10 LAYDOWN AREA

The Contractor will be provided with an uncovered lay-down area in the immediate vicinity of the work. The Contractor shall be responsible for restoring the area to its original condition at the completion of the work. The Contractor shall be responsible for repair of any damage incurred to buildings, vehicles, aircraft, equipment, or pavement as a result of storage activities.

11 STORM PROTECTION

Should warnings of extreme weather (such as high waves, storm surge, gale force wind) be issued, the Contractor shall take every practicable precaution to minimize danger to personnel, the work and adjacent property. Precautions shall include, but not be limited to removing all loose materials, tools and equipment from exposed locations.

12 ENVIRONMENTAL PROTECTION

All Federal, State and local laws must be strictly adhered to. All electronic debris shall be disposed of at a permitted facility.

13 DELIVERY AND STORAGE

Equipment and materials shall be carefully handled, properly stored, and adequately protected to prevent damage before and during installation, in accordance with the manufacturer's recommendations. Damaged or defective items shall be replaced by the contractor. Location of storage and staging area shall be designated by the government POC. The contractor will be responsible for security of all materials and equipment.

14 RECEIPT OF MATERIALS

Shipment of equipment, materials, and supplies shall be addressed to the Contractor - not the Government. The Contractor must be on hand to accept shipments; the Government will not accept shipments.

15 CLEANUP

The Contractor shall keep the work area, including storage areas, free from accumulations of waste materials on a daily basis and comply with all federal, state and local regulations pertaining to the storage, transport and disposal of wastes. The Contractor shall not use Coast Guard waste disposal facilities including garbage cans, trash piles or dumpsters.

16 UTILITY OUTAGES

Before interrupting or shutting down any utility, make a request for the interruption to the government POC at least two (2) working days before the anticipated interruption. Identify the utility, reason for interruption, proposed time of interruption, and duration of interruption. Do not interrupt utilities until authorized by the POC.

17 SECURITY

17.1 Working Personnel List: The Contractor shall provide the government POC with a list of names of all personnel who will be working on the site. The Contractor may submit a revised list at any time during the project, but newly added personnel will not be authorized on property until confirmed by the government POC. Only personnel on the approved listing will be allowed on the site.

17.2 Personnel Identification: All personnel shall carry proper identification (ID) when on site. Proper ID is defined as either the individual’s driver’s license, or a company issued ID. The identification must be laminated, and show facial picture of the individual. Individuals without proper ID will be escorted off the premises.

18 QUALITY

Quality of Contractor Furnished Material. Materials supplied by the Contractor shall be of a quality conforming to applicable Federal specifications.

19 WARRANTIES

All warranties and/or guarantees, either implied or expressed, for individual equipment shall be endorsed to the Government.

20 SAFETY

20.1 General: The Contractor is wholly responsible for work site safety. The Contractor shall implement a safety program that protects the lives and health of personnel in the construction area, prevents damage to property and avoids work interruptions. The Contractor shall provide appropriate safety measures including but not limited to barricades, signs and signal lights as well as complying with the requirements of all applicable Federal, State and Local safety laws, rules and regulations.

20.2 Compliance: The Contractor is specifically required to comply with the requirements of the U. S. Army Corps of Engineers "Safety and Health Requirements Manual" (EM 385-1-1, latest version available) and the “Accident Prevention” clause (FAR 52.236-13). Once accepted, this safety plan shall become part of the contract requirements. Note: This review/acceptance does not in any way relinquish the Contractor from responsibility for work site safety nor the obligation to comply with the OSHA regulations found in 29 CFR 1910 & 1926 or any other State or Local safety law, rule or regulation applicable to the contract work. The Coast Guard will cooperate fully with the Department of Labor (Occupational Safety and Health Administration) in their enforcement of OSHA regulations.

21 COMPONENTS

*See Appendix A for full System Component Description