Exhibit_1_QASP.pdf

70Z02318RP0400100

Exhibit 1

QUALITY ASSURANCE SURVEILLANCE PLAN

For: Ship Control and Navigation Training System (SCANT)

Contract Number: TBD

Contract Description: This contract shall obtain a Commercial Off the Shelf (COTS) replacement for the United States Coast Guard (USCG) Academy’s Ship Control and Navigation Training System (SCANTS).

These services are in support of the missions and requirements of the USCG Academy.

Contractor’s name: TBD (hereafter referred to as the contractor).

1. PURPOSE.

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

• What will be monitored.

• How monitoring will take place.

• Who will conduct the monitoring.

• How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance.

In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

The following FAR clause may apply depending on contract type:

52.246-4 Inspection of Services – Fixed-Price

2. GOVERNMENT ROLES AND RESPONSIBILITIES.

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (CO) - The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned CO: Dorothy J. Pelis Organization or Agency: US Coast Guard

Telephone: 860-701-6771 Email: Dorothy.J.Pelis@uscg.mil

b. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. At the conclusion of the contract or when requested by the CO, the COR shall provide documentation to the CO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the CO for action.

Assigned COR: TBD Telephone: TBD Email: TBD

3. PERFORMANCE STANDARDS.

The Government will perform surveillance to determine if the contractor exceeds, meets or does not meet government standards.

4. INCENTIVES.

The Government shall use PAST performance as an incentive. Incentives shall be based on exceeding, meeting, or not meeting performance standards.

5. METHODS OF QUALITY ASSURANCE SURVEILLANCE.

Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.

Regardless of the surveillance method, the COR shall always contact the contractor's task manager or on-site representative when a defect is identified and inform the manager of the specifics of the problem. The COR, with assistance from the CO, if needed, shall be responsible for monitoring the contractor’s performance in meeting a specific performance standard/AQL.

a. DIRECT OBSERVATION. The COR may observe the contractor performing services as described in the PWS on an ad hoc basis.

c. Performance reporting. The COR will evaluate the contractor’s performance on an annual basis and submit to the Contractor Performance Assessment Reporting System (CPARS)

Surveillance results may be used as the basis for actions (to include payment deductions) against the contractor. In such cases, the Inspection of Services clause in the Contract becomes the basis for the CO’s actions.

mailto:Dorothy.J.Pelis@uscg.mil mailto:Tammy.T.Ehrenreich@uscg.mil

6. QUALITY ASSURANCE SURVEILLANCE PLAN TABLE

Ship Control and Navigation Training System Replacement

Objectives Required Service Performance Standard

Incentives/Reductions

Timely receipt of all documents

a. Provide final draft of all documents on time.

b. Program Plan

(PWS 1.10, 1.11)

c. Weekly status reports delivered on time (PWS 1.12)

All documents delivered for installed simulators (PWS 5.12.4)

100% on time delivery (unless Government causes delay).

Failure to meet schedule or provide acceptable deliverables will result in corrective action as determined appropriate by the Contracting Officer in consultation with the Contracting Officer Representative. The range of possible actions includes re-performance of work, withholding payment, renegotiating the schedule in conjunction with appropriate consideration, and partial or total termination for convenience/default.

Timely receipt of all deliverables

The Contractor shall provide on-time deliverables for support services (PWS 1.17, 5.1 thru 5.12).

No deliverable is delayed more than one business day (unless Government causes delay)

Failure to meet schedule or provide acceptable deliverables will result in corrective action as determined appropriate by the Contracting Officer in consultation with the COR. The range of possible actions includes re-performance of work, withholding payment, renegotiating the schedule in conjunction with appropriate consideration, and partial or total termination for convenience/default.

7. RATINGS.

Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. The following ratings shall be used:

SATISFACTORY: Performance meets contractual requirements.

UNSATISFACTORY: Performance does not meet contractual requirements.

8. DOCUMENTING PERFORMANCE.

a. ACCEPTABLE PERFORMANCE.

The Government shall document positive performance. A report template is attached. Any report may become a part of the supporting documentation for fixed fee payments, award fee payments, or other contractual actions.

b. UNACCEPTABLE PERFORMANCE.

When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR shall document the discussion and place it in the COR file.

When the COR determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR), and present it to the contractor's program manager or on-site representative. A CDR template is attached to this QASP.

The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the COR. The Government shall review the contractor's corrective action plan to determine acceptability.

Any CDRs may become a part of the supporting documentation for contract payment deductions, fixed fee deductions, award fee nonpayment, or other contractual actions deemed necessary by the CO.

9. FREQUENCY OF MEASUREMENT.

a. Frequency of Measurement.

During contract/order performance, the COR will periodically analyze whether the negotiated frequency of surveillance is appropriate for the work being performed. Each measurement shall be completed within 30 days of each class convening.

b. Frequency of Performance Assessment Meetings.

The COR shall provide the contractor with a written assessment annually. The assessment will be performed once a year, at the conclusion of the final fiscal year convening.

Contracting Officer’s Representative Date

PERFORMANCE REPORT

1. CONTRACT NUMBER: TBD

2. Prepared by: (Name of COR) TBD

3. Date and time of observation:

4. Observation:

<Examples of items to include in a report are:

- Method of surveillance.

- How frequently you conducted surveillance.

- Surveillance results.

- Number of observations.>

Prepared by: TBD

Contracting Officer’s Representative Date

CONTRACT DISCREPANCY REPORT (CDR)

1. Contract Number: TBD

2. TO: (Contractor Program Manager, Task Manager or on-site representative) TBD

3. FROM: (Name of COR) TBD

4. Date and time observed discrepancy:

5. DISCREPANCY OR PROBLEM:

<Describe in detail. Identify any attachments.>

6. Corrective action plan:

A written corrective action plan < is / is not > required.

< If a written corrective action plan is required include the following. > The written Corrective Action Plan will be provided to the undersigned not later than < # days after receipt of this

CDR. >

Prepared by: TBD

Contracting Officer’s Representative Date

Received by:

Contractor Program Manager, Task Manager or Date on-site representative

< The COR may initiate a CDR at any time, including whenever the number of monthly recorded defects for a performance standard exceeds the allowable number of defects;

anytime unacceptable performance is determined critical in nature and requires formal corrective action; and whenever an unfavorable trend is detected in contractor performance.>