70RSAT18R00000023_Attachment_01_Past_Performance_Questionnaire.pdf

Attachment 01

DHS S&T OUP MBA STT

DRAFT RFP 70RSAT18R00000023

PAST PERFORMANCE INFORMATION

CONTRACTOR PERFORMANCE CUSTOMER SURVEY QUESTIONNAIRE

SAMPLE TRANSMITTAL LETTER AND

PAST PERFORMANCE EVALUATION QUESTIONNAIRE

{Date}

{Respondent’s Address}

We have listed your firm as a reference for work we have performed for you as listed below. Our organization has submitted a proposal under a solicitation advertised by the United States Department of Homeland Security (DHS). In accordance with Federal Acquisition Regulations (FAR), DHS will complete an evaluation of our organization’s past performance. Understand that while the responses to this questionnaire may be released to the Offeror, the FAR prohibits the release of the names of the persons providing the responses; therefore, complete confidentiality will be maintained.

Please complete the enclosed questionnaire as thoroughly as possible. Space is provided for comments. Your candid response to the attached questionnaire will assist the DHS evaluation team in this process.

Please send your completed questionnaire, via e-mail no later than Tuesday, October 2nd, 2018 at 1:00 p.m. Eastern Time (ET), to the Contracting Officer, Ms. Jessica T. Wilson at Jessica.Wilson@hq.dhs.gov, and the Contract Specialist, Mr. Robert Marosz at Robert.Marosz@st.dhs.gov.

If you have any questions regarding the attached questionnaire, or require assistance, please contact the Contracting Officer and the Contract Specialist via email at the e-mail address listed above. Thank you for your assistance.

mailto:Jessica.Wilson@hq.dhs.gov mailto:Robert.Marosz@st.dhs.gov

DRAFT RFP 70RSAT18R00000023

This survey pertains to: __________________________________________________________

Department/Component: _________________________________________________________

Solicitation Number: ____________________________________________________________

Date of Survey: ________________________________________________________________

Name of Person Completing Survey: _______________________________________________

Signature of Person Completing Survey: _____________________________________________

Your Company/Agency:__________________________________________________________

Your Role in this Contract: _______________________________________________________

Survey Period of Performance: ____________________________________________________

General description of products/services required under the contract: ______________________

RATINGS

Please answer each of the following questions with a rating that is based on objective measurable performance indicators to the maximum extent possible. Commentary to support very high or very low rating should be noted on page 6.

Assign each area a rating of: 1 – Superior; 2 – Good; 3 – Satisfactory; and 4 - Unsatisfactory.

Use the attached Rating Guidelines as guidance in making these evaluations. Circle the appropriate rating.

COURSES

1. The quality of the overall program was:

1 2 3 4 N/A

2. The content of the courses and case studies were relevant, up-to-date, and thorough:

3. The material was organized and presented in a logical sequence:

1 2 3 4 N/A

4. The use of technology facilitated access to information and learning:

5. The balance of classroom, on-line, and distance learning was:

6. Options for classroom course during the day and during the evening were:

7. The professors/instructors were knowledgeable and well-spoken:

8. The professors/instructors were available for discussion and questions:

ORGANIZATION

1. The administration was customer service-oriented:

2. The rules and regulations regarding admissions, transfer credits, course registration, add/drop, tuition/billing, and other requirements were clear and fair:

3. The balance of access to administrative resources, either in-person and via telephone or on-line was:

4. The locations for classroom course were easily accessible by public transportation and/or provided ample parking:

5. Technical support for on-line and distance learning was accessible and responsive:

BUSINESS RELATIONS

1. Effective management, including subcontracts:

2. Reasonable/cooperative behavior:

3. Responsive to contract requirements:

4. Notification of problems:

5. Flexibility:

6. Pro-active issue resolution (as opposed to reactive behavior):

SCHEDULE (TIMELINESS)

6. Reliability:

1 2 3 4 N/A

7. Responsive to technical direction:

1 2 3 4 N/A

8. Meets contract delivery schedules and/or task deadlines:

1 2 3 4 N/A

9. Impact of rework on milestone schedule:

1 2 3 4 N/A

COST/PRICE CONTROL

1. Current, accurate and complete billings:

2. Relationship of negotiated costs/prices to actuals (including modifications/change orders):

3. Cost/price efficiencies:

CUSTOMER SATISFACTION

1. The university/institution was committed to customer satisfaction:

a. During the program (circle one) Yes No

b. After the program was completed (circle one) Yes No

ADDITIONAL COMMENTS

EVALUATOR’S CERTIFICATION

I hereby certify that the information in this form is accurate and complete to the best of my knowledge.

Signature of Evaluator

Title of Evaluator Date