Sol_70LGLY19QGLB00094_0001.pdf

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70LGLY19QGLB00094

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1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted ; or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGEMENT TO BE RECEIVED AT

THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted , such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

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GLYNCO GA 31524

SHEILA HENLEY

FLETC GL

BLDG 93

1131 CHAPEL CROSSING RD

FEDERAL LAW ENFORCEMENT TRNG CTR

DEPARTMENT OF HOMELAND SECURITY

09/10/20190001

13. THIS ITEM ONLY APPLIES TO MODIFICATION OF CONTRACTS/ORDERS. IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

12. ACCOUNTING AND APPROPRIATION DATA (If required) is not extended.is extended, Items 8 and 15, and returning

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended , by one of the following methods: (a) By completing

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

FACILITY CODE CODE

10B. DATED (SEE ITEM 13)

10A. MODIFICATION OF CONTRACT/ORDER NO.

9B. DATED (SEE ITEM 11)

9A. AMENDMENT OF SOLICITATION NO.

CODE

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State and ZIP Code)

7. ADMINISTERED BY (If other than Item 6)CODE 6. ISSUED BY

PAGE OF PAGES

4. REQUISITION/PURCHASE REQ. NO.3. EFFECTIVE DATE2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO. (If applicable)

1. CONTRACT ID CODE

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

08/30/2019

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority) appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

E. IMPORTANT: Contractor is not, is required to sign this document and return __________________ copies to the issuing office.

ORDER NO. IN ITEM 10A.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

Offerors shall provide a statement of compliance with FAR 52.222-50, Combating Trafficking in Persons, requirements and confirm subcontractors will accomplish a statement of compliance upon award.

This amendment is issued to submit a revised statement of work, historical/projected hours, and to answer vendor's questions. Also, Vendors are to acknowledge this amendment.

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)15A. NAME AND TITLE OF SIGNER (Type or print)

15C. DATE SIGNED 16B. UNITED STATES OF AMERICA 15B. CONTRACTOR/OFFEROR 16C. DATE SIGNED

(Signature of person authorized to sign) (Signature of Contracting Officer)

STANDARD FORM 30 (REV. 10-83)

Prescribed by GSA

FAR (48 CFR) 53.243

NSN 7540-01-152-8070

Previous edition unusable

Except as provided herein, all terms and conditions of the document referenced in Item 9 A or 10A, as heretofore changed, remains unchanged and in full force and effect .

70LGLY19QGLB00094 0001

REVISED STATEMENT OF WORK

Interpreting Services for the Deaf and Hard of Hearing

Federal Law Enforcement Training Centers

1.0 INTRODUCTION

The contractor shall provide all labor, supervision, materials and transportation for American Sign Language (ASL) services at Federal Law Enforcement Training Centers (FLETC), Glynco, Georgia for employees/students/clients who are deaf and/or hard of hearing to include:

Special Programs/Events Individual Employee/Student/Client Sessions Group Meetings/Discussions/Briefings Sponsored Public Events Complaints or Legal Proceedings Emergencies/Evacuations Classroom/Instructor-led/On-the-Job Training Deaf Culture Awareness Training Basic ASL Training Etiquette Training for Use of Interpreting Services

2.0 SCOPE

The contractor shall perform interpreter services to agency/government employees, students, and/or clients who are deaf and/or hard of hearing. Duties shall include but not be limited to:

Interpreting for individuals in a variety of settings (i.e., interviews, career counseling, performance evaluations, discussions with supervisors/staff, technical/non-technical on-the-job training, health/safety/security briefings, workplace disputes, complaints or legal processes, investigative interviews, formal/informal staff meetings, formal/informal training, conferences, ceremonies, medical/emergency events, sponsored public events, etc.).

2.1 Minimum Qualifications and Requirements

Qualifications

The contractor shall provide services of a qualified interpreter. "Qualified Interpreter" is defined as an interpreter possessing a high degree of linguistic, cognitive and technical skills in both English and ASL, and whose proficiency of interpreting skills (including knowledge of hard of hearing and/or deaf culture) has been assessed. Interpreters are required to:

Be certified or meet national or state certification standards, as applicable.

Be listed on the national Registry of Interpreters for the Deaf (RID) when providing complaints and litigation interpretation services such as for hearings, depositions, investigative interviews, courtroom proceedings, etc.

Be able to interpret effectively, accurately, and impartially both expressively (voice-to-sign) and receptively (sign-to voice) in any given communication situation.

Effectively, accurately, and impartially convey communications through use of any necessary specialized vocabulary.

Have a minimum of one (1) year of experience that involves translating and interpreting through use of English and ASL, or other work requiring the use of English and ASL.

Possess strong communication, listening and customer service skills necessary to interact with individuals from a variety of backgrounds.

Keep abreast of laws, policies, rules, and regulations that affect the profession.

Act in an ethical and professional manner that does not violate policy on harassment and discrimination based on race, color, sex, age, national origin, religion, marital status, disability, sexual orientation, etc.

The contractor must maintain confidentiality of protected medical information and/or sensitive agency/mission-related information or communications in legal proceedings.

Refrain from providing counsel, advice, or personal opinions during translation.

The Offeror shall provide a resume (which includes a physical address) for each person proposed to be dedicated to this project.

2.2 Hours of Work

The contractor shall maintain a sufficient number of staff available to meet the requirements of scheduled and unscheduled work.

Scheduled Work

The interpreter shall be on the FLETC Glynco site every Wednesday, commencing at 8:00 a.m. – 12:00 p.m. In the event a Wednesday falls on an observed Federal holiday, the agency/government may change the scheduled work to another weekday.

When providing interpreter services to employees/students/clients, the contractor shall report to and reside in the space provided by the host/government representative. The contractor shall arrive at the identified location as required, sign in upon arrival, and sign out upon departure with an identified government representative. The contractor shall remain with the host/government representative "AT ALL TIMES" during the scheduled hours.

Special Events/Meetings/Briefings/Discussions

When required, the designated EEO Office staff shall complete a task order and forward it to the CO. The CO will send the task order to the contractor.

The contractor will send their approval response to the CO.

The minimum number of hours billable for a Special Event is two (2) hours.

Under the rare occasion that an emergency arises, the contractor shall provide flexible hours per contract performance period.

The contractor is required to report 15 minutes prior to the start of each event.

The contractor shall arrive at the identified location as required on the task order, sign in upon arrival, and sign out upon departure with an identified government representative. The contractor shall remain with the agency/government representative "AT ALL TIMES" during the scheduled hours.

3.0 TRAVEL

The agency/government will pay only for travel mileage within a 75 mile distance from FLETC Glynco, in accordance with Joint Travel Regulations. The agency/government does not pay for the contractor’s travel time to and from FLETC Glynco.

4.0 TASK ORDERS

The task order request will be issued for Special Events/Meetings/Briefings/Discussions.

The designated EEO Office staff shall complete a task order forward it to the CO. The CO will send the task order to the contractor.

The primary point of contact shall be the CO on the contract. When the task order has been completed, the assigned contractor and EEO Office staff will sign and date the task order form.

The task order number will be referenced on the monthly invoice.

5.0 CHANGE/CANCELLATION

Any changes or cancellations will be in writing on the task order form.

The agency/government will provide the contractor cancellation notice in writing by email transmission or by phone call as soon as possible after initial scheduling notification.

If the agency/government provides change/cancellation notice more than 24 hours before the start of the requested service, the agency / government incurs no charge for services not provided.

Except for multiple-day Classroom Training, if the agency/government does not provide change/cancellation notice more than 24 hours prior to the start of the requested services, agency/government will tender payment for the number of hours identified in the original request.

The CO will negotiate the change/cancellation notice of multiple day Classroom Training at the time of the agency/government’s request for the specific services.

6.0 INVOICING

The contractor shall submit invoices monthly. The invoice shall include the services rendered, including the task order number(s). The contractor will be paid for the assignments completed (as evidenced by the Sign-in Sheet) and travel mileage. The invoice shall be a proper invoice, in accordance with FAR CLAUSE 52.212-4 (m).

SIGN LANGUAGE INTERPRETATION SPECIAL EVENTS AND TRAININGS1

March 9, 2017 (Director’s Award Ceremony) March 28, 2017 (HR Navigator Training) May 2, 2017 (Peace Officer’s Memorial Ceremony) May 31, 2017 (Event not identified) June 14, 2017 (TID Monthly luncheon) June 15, 2017 (Conference, 2.5 hours) June 15, 2017 (Retirement Ceremony, 2.5 hours) July 11, 2017 (Recognition at Senior Staff Meeting) August 2, 2017 (Unspecified Conference) August 3, 2017 (CITP Graduation Ceremony) August 3, 2017 (FLETC All Hands Meeting) October 24, 2017 (New Director Ceremony) December 7, 2017 (CASA Presentation of Holiday Gifts) December 17, 2017 (TID Holiday Party) Total Special Event Hours: 29 Hours

January 17, 2018 (Director’s Award Ceremony) February 1, 2018 (Staff Meeting) April 2018 (40 hours (2x) - Advanced Interviewing for Law Enforcement Investigator Training) April 11, 2018 (Land Management Training Program Graduation) May 1, 2018 (Peace Officers’ Memorial Ceremony) May 15, 2018 (UPTP Graduation Ceremony) May 30, 2018 (LMPT Graduation Ceremony) July 19, 2018 (HCO Offsite Keynote Speaker) July 23, 2018 (Attorney General Visit – All Hands) July 23-July 27, 2018 (45 Hours (2x) Classroom Training - CIITTP) August 2, 2018 (Honor Graduate of the Year Luncheon) August 8, 2018 (TID Training – Outside Speaker) October 30, 2018 (Disability Awareness Program Speaker) Total Special Event/Classroom Training Hours: (192 Hours)

February 19 – 22, 2019 Special Training Project (40 Hours (2x) April 8-12, 2019 (45 Hours (45 Hours (2x) Classroom Training) May 1, 2019 (Peace Officer Memorial Ceremony) May 21, 2019 (Employee Award Ceremony) August 27, 2019 (Honor Graduate Luncheon) September 26, 2019 (National Hispanic Heritage Month Celebration) October 2019 (Disability Awareness Program Speaker) Total Special Event/Classroom Training Hours (180 Hours)

1 Unless otherwise indicated, the 2 hour minimum was paid.

SIGN LANGUAGE INTERPRETER – REGULAR WEEKLY STAFF

2017 2018 2019 165 Hours 188 Hours 168 Hours

SIGN LANGUAGE INTERPRETER – SPECIAL EVENTS/TRAININGS

2017 2018 2019 29 Hours 192 Hours2 180 Hours

PROJECTED SLI SERVICES – STAFF AND SPECIAL EVENT/TRAININGS

2020 2021 2022 354 Hours 354 Hours 354 Hours

2 FLETC may arrange for SLI Services for Classroom training hours through its contract but another agency may pay the invoiced amount.

Below are the answers to the submitted vendor’s questions:

1) We are beginning to develop our pricing and have only narrowed down the requirement to be 208 hours each year (one Wednesday each week from 0800 to 1200 hours). Is this the maximum number of hours prescribed?

Answer: The regular assignment is four (4) hours weekly on Wednesdays. Occasionally, on a particular Wednesday, Wade Doster may require an extra hour or two for a staff luncheon or other staff event. We will request this extra time by Task Order in advance.

About once a month, a special event occurs such as a Special Emphasis Program, Graduation Ceremony, Memorial Service, or All Hands Meeting. We issue a Task Order a few weeks in advance of these events.

2) Are you asking for a price for only 208 hours? or just an hourly rate?

Answer: We are requesting an hourly rate for service requested in advance, and an hourly rate for service requested within 48 hours.

3) Please provide me with the historical utilization hours for 2017, 2018 and 2019.

Answer: See the attachment.

4) Also, provide me with the projected hours for 2020, 2021 and 2022.

Answer: See the attachment.

5) On the Standard Form 18, Section 11. SCHEDULE does not provide a "Quantity" or "Unit" that Contractors should quote pricing for. Because this is a firm fixed price contract, pricing will be dependent upon the quantity of services. Will you please clarify the quantity (i.e., number of hours) of services that pricing should be quoted for?

Answer: We are requesting an hourly rate for service requested in advance, and an hourly rate for service requested within 48 hours.

6) Section 5.0 CHANGE/CANCELLATION of the Statement of Work reads as follows:

Cancellation notice is to be provided in writing/email/phone call as soon as possible after initial scheduling notification.

If a cancellation notice is provided to the contractor within 24 hours of the start of the requested service, no charge will be incurred for services not provided.

If change/cancellation notice is not provided within 24 hours prior to the start of the requested services, agency/government will tender payment for the number of hours identified in the original request.

Will you please verify whether services cancelled by the agency/government with less than 24 hours' notice prior to the assignment start time are billable in full for the number of hours identified in the original request?

Answer: Except for multiple-day Classroom Training, cancellations with less than 24 hours notice are billable in full for the number of hours identified in the request. See the Revised Statement of Work.

7) Would you consider adding a 2-hour minimum for all interpreting services? This is industry standard and will help the awardee fill jobs.

Answer: See the Revised Statement of Work 2.2 Special Events.

8) Can you clarify from historical records approximately how many hours of added, non-scheduled services were needed in the past year?

Answer: See the attachment.

9) Would the agency consider adding a different rate for services requested last minute? We typically see separate rates for more than five days’ notice and less than five days’ notice.

With interpreters being in short supply in your immediate vicinity, this will help secure services with minimal notice.

Answer: We are requesting an hourly rate for service requested in advance, and an hourly rate for service requested within 48 hours.

10) Page 4, 1.0 INTRODUCTION. Deaf Culture Awareness Training, Basic ASL Training, Etiquette Training for Use of Interpreting Services: Interpreters ethically cannot provide basic training classes as they are not teachers. They can, however, facilitate communication and interpret training classes that are taught by Deaf/Hard of Hearing instructors. Will the government remove this requirement in its entirety or rephrase it to say, “The contractor shall provide cultural mediation where applicable and will interpret ASL classes that are taught by Deaf/Hard-of-Hearing individuals.”?

Answer: We removed this language from the Statement of Work. Please review the revised document.

11) Page 5, 2.1 Minimum Qualifications and Requirements, The Offeror shall provide a resume (which includes a physical address) for each person proposed to be dedicated to this project.

Interpreters do not like to provide resumes without a guarantee of work. Can resumes be provided by the vendor selected to perform the work after award?

Answer: Yes.

12) Page 6, 5.0 Change/Cancellation. “If a cancellation notice is provided to the contractor within 24 hours of the start of the requested service, no charge will be incurred for services not provided.” Because highly qualified and certified interpreters make commitments to clients and then decline other work, and it is extremely difficult to find replacement work at the last minute, the industry standard is any cancellation with less than 2 full business days’ notice is billed for the full, originally assigned time. Will the government remove this section or change the wording to, “Agency/government may cancel a service request without charge with 2 full business days’ notice.”?

Answer: The weekly SLI assignments are known in-advance and are rarely cancelled.

Generally, cancellations occur because the staff member calls out and the agency pays for this missed time. On the very rare occasion when the staff member takes planned leave and notifies the EEO Office with less than two business days notice, on balance the agency should not be charged.

13) Page 7, 6.0 Invoicing. “The contractor will be paid only for actual hours of service completed and travel.” Industry standard is to pay interpreters for assignments that are not cancelled with more than two business days’ notice, which includes if assignments do not go their full time frame, end early, or the interpreters are dismissed early. Not paying for these will result in interpreters being less willing to commit to the work, since they have multiple options to work where this standard is honored, thus making it much more difficult to ensure coverage. Non-compliance with industry standards may cause reputable harm to vendors to not bid on this opportunity. Will the government remove this sentence?

Answer: The contractor will be paid for the assignments completed (as evidenced by the Sign-in Sheet) and travel mileage. The weekly assignment is 4 hours. If the interpreter shows for the assignment as evidenced by the Sign-in Sheet, the interpreter will be paid for 4 hours and if the interpreter is dismissed early. See the Revised Statement of Work.

14) Page 12, 15 Contractor Vehicles. d. “The Contractor’s name and telephone number shall be conspicuously legible on both sides of all Contractor vehicles and over-the-road equipment.” Interpreters do not use “Contractor Vehicles” as interpreters use their own personal vehicles. Can the government verify if this is still applicable to this contract?

Answer: This is a local clause, mainly for contractors who work outside. In addition, contractor(s) which receive a badge will have to submit current vehicle and insurance information.

15) Page 19, 22 Physical and Personnel Security Requirements. 22.4 Completion of the Contract (b). “Before the final payment is made…review the number of bad applications submitted under this contract. If the number of contractor and subcontractor personnel denied access to the FLETC because of the results of the background investigation exceed 8% of the total number of contractor and subcontractor personnel requesting access to the FLETC, the contractor shall bear the cost of the background investigations for each denied background check above 8%.” How long is the investigation process? Will the government allow for escorting of interpreters until their investigation process is completed? Bearing the cost of background investigations would be an undue burden for small businesses. As we cannot predict who may pass an investigation, what we can control is proactively reaching out to the interpreters prior to the start of an investigation to ensure they are aware of what is involved in obtaining a badge to reduce the overall cost to the government. Will the government consider removing this statement?

Answer: How long is the investigation process? It is part of the badge application process when submitted to security.

Will the government allow for escorting of interpreters until their investigation process is completed? No.

Bearing the cost of background investigations would be an undue burden for small businesses. As we cannot predict who may pass an investigation, what we can control is proactively reaching out to the interpreters prior to the start of an investigation to ensure they are aware of what is involved in obtaining a badge to reduce the overall cost to the government. Will the government consider removing this statement? No. This is a FLETC clause. A badge application or day pass has to be completed for each SLI assigned to this contract. Security will notify me if a person does not pass the security clearance.

16) Page 20-22, Trainings. Will the government schedule time while the interpreter is on-site to complete any required training?

Answer: No, the training is on a DVD, the DVD can be mailed to the SLI.