Customer Performance Survey.pdf

Janitorial Service Performance

Customer Satisfaction Survey Date:___________

________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of our evaluation process requires information on the firm’s past performance. Your input is important to us and responses are required by _________________(date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.

Please rate you current level of satisfaction with our overall service performance:

_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)

_______Unacceptable (1)

Comments:____________________________________________________________________________________

How quickly do we respond to your needs, requests, or complaints?

_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)

______ Unacceptable (1)

Comments: ____________________________________________________________________________________

How would you rate the problem solving capabilities and follow-up of our Operations Management?

_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)

How would you rate the performance of our on-site employees providing janitorial services for your facility?

_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)

Your overall satisfaction in the following areas (please mark the appropriate rating with an “X”.

Excellent

(5)

Very

Good

(4)

Good

(3)

Needs

Improvement

(2)

Unacceptable

(1)

Not applicable

Offices ________ ________ ________ ________ ________ ________

Conference Room ________ ________ ________ ________ ________ ________

Lobby/Entrance/Corridors ________ ________ ________ ________ ________ ________

Restrooms/Locker Rooms ________ ________ ________ ________ ________ ________

Medical/Physical Fitness ________ ________ ________ ________ ________ ________

Cafeterias/Break Rooms ________ ________ ________ ________ ________ ________

Tower Cabs ________ ________ ________ ________ ________ ________

Organization Name:_______________________________________________ Date:________________________

Contact:________________________________________________________

Phone #:________________________________________________________

Thank you for completing this survey.

THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND

EITHER EMAILED OR FAXED DIRECTLY, BY THE CUSTOMER REFERENCE, TO:

MichelleGunia@faa.gov

FAX: 425-227-2550