RFP_J.1_Labor_Categories_8-2.pdf

RFP 693JJ318R000028

Exhibit J.1

BILLING AND LABOR CATEGORY DESCRIPTIONS

Program Manager (key personnel) Responsible for overall management of the contract and contract personnel, including quality assurance for all products delivered to the Government and availability of resources to complete all Task Orders. Serves as the contact point for all matters related to contract management, including but not limited to Task Order Proposal Requests (TOPR), task order modifications, and performance issues. Meets with customer and contractor personnel to discuss and review task requirements, performance and deliverables. Fulfills contract reporting requirements. Possesses excellent verbal, presentation, writing, and customer service skills; and leadership skills, including personnel management and project/task management to accomplish contract requirements.

• Experience/Education: At least 10 years of experience and a Bachelor’s degree.

Instructional Systems Designer (ISD) (High, Mid, Low) Use instructional systems design theory and experience to create innovative, interactive, and immersive learner-centric training solutions in appropriate delivery learning environments. Have documented experience creating learning experiences in both synchronous and asynchronous learning environments. Experience with Kirkpatrick evaluation methodology. Conduct needs assessments and gap analyses, research and write instructional content based on interviews with subject matter experts and clients. Collaborate with cross-functional teams, including game design and engineering to brainstorm the design and development of creative instructional solutions that leverage the client’s technical environment. Design assessments that demonstrate learner mastery of learning outcomes. Develop and maintain training standards and guidelines.

Provide reviews and analysis of externally developed training products. Perform product testing.

Coordinate and communicate with external product teams. Provide expertise in implementing Section 508 standards. Develop and maintain course documentation and records. Respond to customer service requests requiring advanced knowledge of training products and environments.

Manage instructor development programs and records. Possess strong verbal, presentation, writing, and customer service skills. Must protect and handle controlled information appropriately.

• Experience/Education (High): At least 10 years of experience and a Master’s degree.

• Experience/Education (Mid): At least 5 years of experience and a Master’s degree.

• Experience/Education (Low): At least a Bachelor’s degree

Exhibit J.1

BILLING AND LABOR CATEGORY DESCRIPTIONS

Learning Technology Specialist (High, Mid, Low) Provides assistance and expertise in the use and application of learning management systems, web and video-conferencing, screen-casting and other technologies and systems that support the training program. Provides technical support for web-conference training sessions. Uploads and tests new training modules in the learning management system and diagnoses and corrects problems. Supports the development of new media, including screen-casting, video development and podcasting. Conducts research on and tests new applications. May assist with the development and maintenance of business applications, using tools such as SharePoint, and with customer service, data analysis, and reporting functions.

• Experience/Education (High): At least a Bachelor’s degree and 8 years of experience

• Experience/Education (Mid): At least a Bachelor’s degree and 3 years of experience.

• Experience/Education (Low): At least an Associate’s or technical degree.

Administrative Support (High, Mid, Low) Fulfill numerous responsibilities and roles. Individual personnel may take on different roles and specialties with some areas of shared responsibility. Categories below are not intended to imply specific positions, but, instead, describe general functions required to support needs of the organization.

• Provide general office support including administrative support to the staff, office reception, data entry, travel management, timekeeping, executive correspondence, notetaking, assistance with deobligations of completed contracts and task orders, generation and tracking of purchase requests, file and records management, facilities and equipment management, supply management, inventory control, and other general office support.

• Conference center management, including scheduling and ordering support, customer service, management of common spaces, equipment management, set up of tables and equipment and other related services.

• Customer service and training delivery support and management, including scheduling courses, invoicing for courses, ensuring the fulfillment and delivery of training materials, managing course material files and electronic repositories, monitoring course evaluations, providing registrar services, course hosting and logistics services, fulfilling customer service requests within defined timeframes, and managing and maintaining customer service request tracking tools and other related services.

• Financial assistance, including tracking financial transactions, entering data into financial systems, budget assistance, travel management, and managing internal control processes for checks and other financial transactions.

Exhibit J.1

BILLING AND LABOR CATEGORY DESCRIPTIONS

Administrative personnel supporting customer service regularly interface with the public and NHI customers and are expected to demonstrate strong customer service skills at all times, as well as requisite knowledge of NHI policies, in order to accurately answer questions and support customer needs. Functions require the use of numerous, program-specific information systems.

Must protect and handle controlled information appropriately. Attention to detail required in all areas.

• Experience/Education (High): An Associate’s degree or higher and at least 8 years of experience.

• Experience/Education (Mid): An Associate’s degree or higher and at least 5 years of experience.

• Experience/Education (Low): Some documented formal higher education beyond a high school diploma.

Data Entry Specialist

Accurately enters data of various form into specialized systems. Possess the ability to repeatedly enter data within defined timeframes and with at least 99% accuracy. Must protect and handle controlled information appropriately. Requires the use of specialized software.

• Experience/Education: At least a High School Diploma or equivalent.

Marketing Specialist (High/Mid/Low) Proficient in the development or enhancement of customized strategic marketing plans to create agency and public awareness of government products, services, and issues of interest. Identify and analyze target markets, establish measurable marketing objectives, determine market trends and conditions, and identify and implement appropriate strategies. Possesses knowledge of web-based marketing services, including website design and content management, search engine optimization, e-mail marketing strategies, interactive marketing, online media management, and other activities related to electronic marketing services for government. Provide expertise in implementing Section 508 standards. Possess knowledge and experience with exhibit design, as well as conference, events, and tradeshow planning skills. Possess strong technical writing skills.

Some tasks may require brand creation.

• Experience/Education (High): At least 10 years of experience and a Master’s degree.

• Experience/Education (Mid): At least 5 years of experience and a Bachelor’s degree.

• Experience/Education (Low): At least a Bachelor’s degree.

Exhibit J.1

BILLING AND LABOR CATEGORY DESCRIPTIONS

Technical Writer (High/Mid/Low) Produce publication quality written work for number of media, including reports, marketing materials, articles, web-site text, presentations, scripts, training courses, and other. Compiles information from multiple sources, including technical information on a variety of subject-matter. Tailors products to specific audiences, including the general public, technical specialists, and general managers. Possess a strong command of English writing and editing.

• Experience/Education (High): At least 8 years of experience and a Bachelor’s degree.

• Experience/Education (Mid): At least 3 years of experience and a Bachelor’s degree.

• Experience/Education (Low): At least a Bachelor’s degree.

Graphics Designer (High/Mid/Low) Possess a comprehensive body of knowledge related to graphic design strategies that convey meaning to the viewer. Able to communicate effectively in visual media, and have a demonstrated ability to develop graphical material for use in electronic and print media.

Experience in one or more creative suites. Knowledge in multi-media animation and motion graphics may be required for some tasks as specified in the task order.

• Experience/Education (High): At least 8 years of experience and a Bachelor’s degree.

• Experience/Education (Mid): At least 3 years of experience and a Bachelor’s degree.

• Experience/Education (Low): At least a Bachelor’s degree.

Information Technology Specialist (High/Mid/Low)

Information technology specialists support NHI’s specialized information technology systems, including those for learning and content management, web and video conferencing, the external facing website, business management, and interfaces that allow NHI to operate its training program. Assists NHI with IT strategy and research, fulfillment of government IT requirements, diagnosis of problems and trouble-shooting, configuration management, creating change requests, testing system changes, responding to customer service calls related to IT issues, maintenance of IT records, data management and migration, communicating IT issues and other related services. Provides support to NHI’s customers with IT-related customer service issues, including password resets and more complex requests.

• Experience/Education (High): At least 10 years of experience and a Master’s degree.

• Experience/Education (Mid): At least a Bachelor’s degree and 5 years of experience.

• Experience/Education (Low): At least a Bachelor’s degree and one year of experience.

Exhibit J.1

BILLING AND LABOR CATEGORY DESCRIPTIONS

Business Analyst (High/Mid/Low)

Business analysts perform numerous activities, including complex data analysis, requiring manipulation of large quantities of data from data bases; performance analysis and evaluation;

business analysis; process improvement analysis; and providing support for implementing process improvements involving office and training program procedural changes as well as system tools and configurations. Assist with customer service functions, tracking and performance analysis. May perform special studies related to training program and curricula management. May document business processes, assess needs, perform gap analysis, recommend processes improvements and conduct related research. May design and manage data collection processes; advise on data management practices; and help implement related procedures. May assist with change management processes.

• Experience/Education (High): At least 10 years of experience and Master’s degree

• Experience/Education (Mid): At least a Bachelor’s degree and 5 years of experience.

• Experience/Education (Low): At least a Bachelor’s degree.