MAS - Intellidyne, L.L.C. - 47QTCA24D000D

GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service Authorized Federal Supply Schedule FSS Price List

IntelliDyne, LLC 1950 Old Gallows Road, Suite 750 Vienna, VA 22182

(P) 703-575-9715 | (F) 703-575-9718 https://www.intellidyne-llc.com/ Contract Administrator: Jada M Asmar, jasmar@intellidyne-llc.com

Contract Number: 47QTCA24D000D Contract Period: 10/11/2023 – 10/10/2028 Business Size: Other Than Small Business

Schedule Title: Multiple Award Schedule Federal Supply Group: Information Technology

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!™, a menu-driven database system. The INTERNET address for GSA Advantage!™ is: http://www.GSAAdvantage.gov.

For more information on ordering go to the following website: https://www.gsa.gov/schedules.

Price Current through Mod #PA-0001 dated 10/11/2023.

CUSTOMER INFORMATION:

1a. Table of Awarded Special Item Number(s) with appropriate cross-reference to page numbers:

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. See pricing beginning on page 4.

1c. If the Contractor is proposing hourly rates a description of all corresponding commercial job titles, experience, functional responsibility, and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. See Labor Category Descriptions beginning on page 8.

3. Minimum Order: $100.00

4. Geographic Coverage: Worldwide.

5. Point(s) of production: Same as company address.

6. Discount from list prices or statement of net price: Government net prices (discounts already deducted).

7. Quantity discounts: None.

8. Prompt payment terms: Net 30 Days. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign items: None.

10a. Time of Delivery: Specified on the Task Order.

10b. Expedited Delivery: Contact Contractor.

10c. Overnight and 2-day delivery: Contact Contractor.

10d. Urgent Requirements: Contact Contractor.

11. F.O.B Points: Destination.

12b. Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-3.

14. Warranty provision: Contractor’s standard commercial warranty.

15. Export Packing Charges: Not Applicable.

16. Terms and conditions of rental, maintenance, and repair: Not Applicable.

17. Terms and conditions of installation: Not Applicable.

18a. Terms and conditions of repair parts: Not Applicable.

18b. Terms and conditions for any other services: Not Applicable.

19. List of service and distribution points: Not Applicable.

20. List of participating dealers: Not Applicable.

21. Preventive maintenance: Not Applicable.

22a. Environmental attributes, e.g., recycled content, energy efficiency, and/or reduced pollutants: Not Applicable.

22b. If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services and show where full details can be found (e.g. contractor’s website or other location.) ICT accessibility standards can be found at: https://www.Section508.gov/. https://www.intellidyne-llc.com/

23. Unique Entity Identifier (UEI) Number: LDN6EEXC6563

24. Notification regarding registration in System for Award Management (SAM) database:

IntelliDyne, LLC is registered at SAM.gov.

GSA Hourly Rates (w/IFF)

SIN 54151HEAL

Service Contract Labor Standards: The Service Contract Labor Standards (SCLS) are applicable to this contract as it applies to the entire Consolidated MAS Schedule and all services provided. While no specific labor categories have been identified as being subject to SCLS due to exemptions for professional employees (FAR 22.1101, 22.1102 and 29 CRF 541.300), this contract still maintains the provisions and protections for SCLS eligible labor categories. If and / or when the contractor adds SCLS labor categories / employees to the contract through the modification process, the contractor must inform the Contracting Officer and establish a SCLS matrix identifying the GSA labor category titles, the occupational code, SCLS labor category titles and the applicable WD number. Failure to do so may result in cancellation of the contract.

GSA Hourly Rates (w/IFF)

SIN 54151S

Service Contract Labor Standards: The Service Contract Labor Standards (SCLS) are applicable to this contract as it applies to the entire Consolidated MAS Schedule and all services provided. While no specific labor categories have been identified as being subject to SCLS due to exemptions for professional employees (FAR 22.1101, 22.1102 and 29 CRF 541.300), this contract still maintains the provisions and protections for SCLS eligible labor categories. If and / or when the contractor adds SCLS labor categories / employees to the contract through the modification process, the contractor must inform the Contracting Officer and establish a SCLS matrix identifying the GSA labor category titles, the occupational code, SCLS labor category titles and the applicable WD number. Failure to do so may result in cancellation of the contract.

Labor Category Descriptions

SIN 54151HEAL

Health IT Database Manager Functional Responsibilities: Participate in the creation, design, and maintenance of computerized databases. Lead team of Health IT Specialists in installing, maintaining, upgrading and administering full-featured database management systems and related tools. Work with other senior technical and user staff to complete Health IT projects. Plan and budget staff and data resources and deliver presentations on DBMS concepts.

Minimum Education: Bachelors Degree Minimum Experience: 6 Years Health IT Functional SME Functional Responsibilities: Provide Health IT expertise to include consultation and guidance based on specialized knowledge in Health IT field such as engineering, technology and/or business management. Confer with senior management using industry Health IT expertise to advise in the re-engineering of business processes to meet client strategic goals. Analyze requirements and recommend development strategies. Validate and verify adherence to specific requirements through test and measurement activities.

Minimum Education: Bachelors Degree Minimum Experience: 12 Years Health IT Helpdesk Manager Functional Responsibilities: Supervise a team of Health IT Helpdesk Specialists providing support to end-users. Manage helpdesk operations in an enterprise network environment. Analyze needs and direct resolution of wide range problems with comprehensive knowledge of operating system, servers, and applications. Identify, research, and resolve complex Health IT technical problems.

Minimum Education: Bachelors Degree Minimum Experience: 4 Years Health IT Helpdesk Specialist Functional Responsibilities: Assist Health IT Helpdesk Manager in the use of hardware, software, servers, printers, and network components. Conduct component level diagnostics. Develop and maintain documentation for procedures and processes, as well as maintenance logs and equipment databases. Responsible for analyzing data, documenting work performed, or other similar services related to Health IT.

Minimum Education: Associates Degree Minimum Experience: 2 Years

Health IT Information Assurance Engineer Functional Responsibilities: Develop technical solutions to support Health IT client requirements in solving moderately complex network, platform, and system security problems. Apply activity and data modeling analysis, internal control and risk analysis, and performance measurement techniques. Conduct secure system engineering and development, including system/ security requirements analysis and secure system definition. Design, develop, engineer and implement solutions as directed and supervised by functional lead.

Minimum Education: Bachelors Degree Minimum Experience: 2 Years Health IT Installer Technician Functional Responsibilities: Evaluate, analyze, test and install new or enhanced hardware and software in a Health IT supervised setting. Configure software interfaces to be used in conjunction with other computer hardware and various systems. Identify and resolve hardware, software or network malfunctions. Utilize drawings and manuals to determine Health IT requirements for systems to prepare and install equipment as needed.

Minimum Education: Associates Degree Minimum Experience: 0 Years Health IT Program Manager Senior Functional Responsibilities: Direct single and/or multiple Health IT program efforts. Responsible for the successful development, implementation, schedule, and cost performance. Independently lead complex Health IT programs, responsible for day-to-day management of overall Health IT support operations to include assigned staff. Organize, direct, and coordinate the planning and production of Health IT support activities.

Minimum Education: Bachelors Degree Minimum Experience: 10 Years Health IT Project Manager II Functional Responsibilities: Lead team on large Health IT or significant segment of large, complex Health IT projects. Translate requirements into plan for customer acceptance of results while meeting objectives. Lead a team in initiating, planning, controlling, executing and closing tasks for a project or segment of a project to produce the solution deliverable. Responsible for ensuring the Health IT project solutions and schedules are implemented and met to ensure compliance with requirements, specifications, cost and schedule.

Minimum Education: Bachelors Degree Minimum Experience: 6 Years

Health IT Project Manager III Functional Responsibilities: Provide technical and operational leadership to oversee assigned Health IT task(s) to include orchestrating Health IT systems efforts such as design, development, integration, testing, training, deployment, operation and/or maintenance. Perform day-to-day management of assigned Health IT delivery order projects with supervision of assigned staff. Prepare and maintain project schedule and budget to ensure project success. Manage staffing, budgeting, and prioritization as needed.

Minimum Education: Bachelors Degree Minimum Experience: 8 Years Experience & Degree Substitution Equivalencies Experience exceeding the minimum shown may be substituted for education. Likewise, education exceeding the minimum shown may be substituted for experience.

Labor Category Descriptions

SIN 54151S

IT Computer and Info Sys Manager Senior Functional Responsibilities: Plan, direct or coordinate activities in the IT field of electronic data processing, information systems, and systems analysis. Evaluate performance results and recommend major changes affecting short-term IT project growth and success. Function as an IT technical expert across multiple IT project assignments. Supervise other IT professionals.

Minimum Education: Bachelors Degree Minimum Experience: 8 Years IT Computer Network Architect Senior Functional Responsibilities: Provide senior level IT support to lay out IT and communication infrastructures. Support includes transmission equipment, software, and other components that provide user with uninterrupted connection. Functions include testing and inspection of existing networks, upgrading a network, both hardware and software, and analyzing and fixing security vulnerabilities in new or existing networks. Responsible for installing and maintaining the hardware components of the network.

Minimum Education: Bachelors Degree Minimum Experience: 8 Years IT Computer Network Architect Subject Matter Expert Functional Responsibilities: A specialized IT expert with knowledge to design, build, and maintain a variety of data communication networks, from smaller intranets to expansive infrastructures. Build and customize the communication, internet and intranet infrastructures for the client. Responsible for designing, modeling, testing, and troubleshooting network systems. Design and implement computer and information networks, such as local area networks, wide area networks, intranets, extranets, and other data communications networks. Perform network modeling, analysis, and planning. Provide IT technical/management leadership on major tasks or technology assignments.

Minimum Education: Bachelors Degree Minimum Experience: 12 Years IT Configuration Management Specialist Functional Responsibilities: Provide IT configuration management planning. Tasks include provisions for configuration identification, change control, configuration status accounting, and configuration audits. Regulate the change process so that only approved and validated changes are incorporated into product documents and related software. Establish and/or maintain a system to record modifications to hardware, software or documentation.

Minimum Education: Bachelors Degree Minimum Experience: 5 Years IT Data Analytics Subject Matter Expert I Functional Responsibilities: Manage data quality initiatives such as the development of internal controls, reporting metrics and analysis based on industry best practices. Initiate and participate in IT projects in the area of prediction, optimization, and processes using advanced statistical/mathematical approaches. Serve as an IT expert in data analytics subject matter. Responsible for the effective assessment and resolution of critical IT program issues.

Minimum Education: Bachelors Degree Minimum Experience: 5 Years IT Data Analytics Subject Matter Expert II Functional Responsibilities: Provide technical IT knowledge and expertise of specialized applications, operational environment, and high-level functional systems. Direct analysis, design, implementation, integration, and documentation for complex IT problems. Lead measurement strategy while working directly with internal and external teams. Provide extremely high-level IT subject matter proficiency.

Minimum Education: Masters Degree Minimum Experience: 10 Years IT Database Engineer Functional Responsibilities: Plan, design, develop and modify database structures and IT database administration tools. Upgrade and administer full-featured database management systems and related tools with minimal supervision. Complete IT projects and coordinate work with senior technical and user staff. Evaluate, size and select technology components, such as software, hardware, and networking capabilities, for database management systems and application databases.

Minimum Education: Bachelors Degree Minimum Experience: 10 Years IT Database Management Specialist Functional Responsibilities: Provide IT administrative and technical support in the use of database management systems. Evaluate and recommend products to support validated user requirements. Ensure the proposed IT objectives are consistent with data and process models. Test and assist in the implementation of changes or new IT database designs.

Minimum Education: Bachelors Degree Minimum Experience: 4 Years IT Developer Functional Responsibilities: Responsible for developing, coding, installing and maintaining IT system(s). May be required to modify existing IT system. Responsible for all facets of the software development process, including research, design, programming, and testing of computer software. Other responsibilities include carrying out the roles and/or management of IT programmers, software analysts, and software engineers.

Minimum Education: Bachelors Degree Minimum Experience: 5 Years IT Developer Expert Functional Responsibilities: Apply extensive IT technical expertise as an emerging authority to develop IT technical solutions to complex IT problems. Provide wide application of IT technical principles, theories and concepts to provide a complete IT technical solution to a wide range of difficult problems. Design and architect mission critical IT applications. Architect IT applications for deployments.

Minimum Education: Bachelors Degree Minimum Experience: 10 Years IT Graphics Design Specialist Senior Functional Responsibilities: Conceptualize, design, and develop a wide variety of IT information materials (technical, promotional, informational) such as forms labels, brochures, meeting and conference handouts, slides, posters and other presentation aids. Design other IT visuals such as logos, mastheads, and illustrations for articles in technical manuals, health journals, and other publications. Develop graphics/artwork to ensure timely and efficient completion of work products. Consult relevant IT information sources, including library resources, technical and financial documents, and client and project personnel, to obtain background information, and verify pertinent IT guidelines and regulations governing IT project deliverables.

Minimum Education: Bachelors Degree Minimum Experience: 7 Years IT Hardware Installation Technician I Functional Responsibilities: Conduct IT site surveys; assess and document current site network configuration and user requirements. Design and optimize IT network topologies. Analyze existing IT requirements and prepare IT specifications for hardware acquisitions. Prepare plans and site installation technical design packages.

Minimum Education: Associates Degree Minimum Experience: 2 Years IT Hardware Installation Technician II Functional Responsibilities: Organize and direct IT hardware installations on site surveys. Assess and document current site network configuration and user requirements. Design and optimize IT network topologies. Analyze and develop new hardware requirements and prepares specifications for IT hardware acquisitions.

Minimum Education: Bachelors Degree Minimum Experience: 4 Years IT Helpdesk Manager Functional Responsibilities: Provide daily IT supervision and direction to staff who are responsible for phone and in-person support to users to areas which may include e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed. Serve as the first point of contact for troubleshooting hardware and software including printer problems. Field telephone calls and e-mail messages from customers seeking guidance on IT technical problems. Diagnose nature of IT problems, and assist customers through problem solving steps.

Minimum Education: Bachelors Degree Minimum Experience: 6 Years IT Information Security Specialist Functional Responsibilities: Maintain IT systems to protect data from unauthorized users. Identify, report, and resolve IT security violations. Utilize a variety of the IT field's concepts, practices, and procedures to include IT network security tools and their administration. Assist IT Information Security Specialist Senior to plan and accomplish IT goals.

Minimum Education: Bachelors Degree Minimum Experience: 2 Years IT Information Security Specialist Senior Functional Responsibilities: Supervise IT Information Security Specialist(s) in the maintenance of systems to protect data from unauthorized users. Identify, report, and resolve security violations. Implement a variety of the field's IT concepts, practices, and procedures to include security policy guidelines, certification, accreditation, and government IT requirements for obtaining system authority to operate. Responsible for implementing IT network security tools and their administration.

Minimum Education: Bachelors Degree Minimum Experience: 3 Years IT Management Analyst Subject Matter Expert Functional Responsibilities: Specialized IT expert with the knowledge and expertise of an IT management consultant. Propose ways to improve efficiencies while reducing costs. Lead the IT business analysis process from requirements documentation to managing change with a role in validating and documentation. Conduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively. Collaborate with IT program analysts and management.

Minimum Education: Bachelors Degree Minimum Experience: 12 Years

IT Network and Comp Sys Admin Subject Matter Expert Functional Responsibilities: IT Expert in the field of network system administration. Provide IT support to customers in managing, operating and maintaining IT systems. Knowledge expert for installing and configuring the operating systems with working knowledge of network protocols and concepts. Install, configure, and support local area network, wide area network, and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability.

Minimum Education: Bachelors Degree Minimum Experience: 12 Years IT Network Engineer Junior Functional Responsibilities: Assist in remote network assessment, administration, support, management and monitoring of IT network systems. Assist in evaluation of communication hardware and software. Participate in designing, planning and installation of new IT networks and hardware. Evaluate network changes for operational impact.

Minimum Education: Associates Degree Minimum Experience: 2 Years IT Network Engineer Senior Functional Responsibilities: Design, configure, test, implement and maintain telecommunication capabilities, including wide area and local area networks. Perform IT operations and support activities. Supervise IT Network Engineer Junior if there is a team necessary for network IT implementations. Evaluate network changes for operational impact. Evaluate network performance and resolve network and processor problems. Prepare milestone status reports and presentations on network progress to colleagues, subordinates, and end user representatives.

Minimum Education: Bachelors Degree Minimum Experience: 5 Years IT Network Installation Technician II Functional Responsibilities: Provide IT support by responding to system user requests for assistance. Provide on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs. Perform IT upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs. Assist in administering all computer platforms as directed and assist in resolving any operating IT problems.

Minimum Education: Associates Degree Minimum Experience: 3 Years IT Network Support Technician Functional Responsibilities: Provide IT support to monitor, install, and perform maintenance on computers, laptops, software, and networks. Assess and document IT network configuration and user requirements. Design and optimize IT network topologies. Provide IT support to install and provide basic support for approved software.

Minimum Education: Associates Degree Minimum Experience: 2 Years IT Program Manager I Functional Responsibilities: Oversee and coordinate the various IT projects, products, and other strategic initiatives. Plan and organize IT programs and activities following the mission and goals including: (1) developing new IT programs to support Client’s strategic direction of the IT Project; (2) creating and managing long-term IT goals; and (3) developing a budget and operating plan for the IT migration. Lead a cross functional team of IT consultants, senior consultants, business analysts, and subject matter experts to help achieve new performance highs, formulate growth strategies and solve the business case given to them. Oversee cross-functional work areas targeted to resolve issues raised including: (1) managing customer service operations as the first point of contact and (2) developing, tracking, and reporting key performance measurements for the IT engagement.

Minimum Education: Bachelors Degree Minimum Experience: 6 Years IT Program Manager II Functional Responsibilities: Provide broad program oversight to include directing, planning, organizing, and managing IT programs/projects to ensure that all contractual obligations are completed in a timely and efficient manner. Manage multiple concurrent IT tasks. Interface will Government personnel (contracts and technical points of contact) to ensure that all contractual and technical obligations are met. Provide high level of IT analytical skill as necessary to solve technical, administrative, and management problems.

Minimum Education: Bachelors Degree Minimum Experience: 10 Years IT Program Manager III Functional Responsibilities: Provide IT guidance and direction in the execution of tasks required under the statement of work. Manage large, complex IT projects and programs including personnel in different groups and locations. Effectively communicate with all levels of management for planning and executing IT projects. Perform the daily activities of configuration and operation of systems which may be mainframe, mini, or client/server based.

Minimum Education: Bachelors Degree Minimum Experience: 12 Years IT Programmer Analyst Functional Responsibilities: Analyze IT user specifications and requirements. Encode, test, debug, and document programs for large-scale, complex IT projects. Revise and update programs and IT documentation as required. Provide support for IT development and integration efforts. May perform in a variety of IT technical areas including systems analysis, data analysis, systems design, systems development, and computer programming.

Minimum Education: Bachelors Degree Minimum Experience: 4 Years IT Project Control Specialist Functional Responsibilities: Direct all IT financial management and administrative activities. Tasks include budgeting, manpower and resource planning and financial reporting. Perform complex evaluations of existing procedures, processes, techniques, models and/or systems related to IT management problems or contractual issues which would require a report and recommend solutions. Develop work breakdown structures, prepares charts, tables, graphs, and diagrams to assist in analyzing IT problems.

Minimum Education: Bachelors Degree Minimum Experience: 4 Years IT Project Leader Functional Responsibilities: Oversee all aspects of the IT project, leading a team on large IT projects or a significant segment of large and complex IT projects. Analyze new and complex IT project-related problems. Create innovative solutions that normally involve schedule, technology, methodology, tools, solution components, and financial management of the IT project. Provide application system analysis and long and short range plans for application selection, systems development, systems maintenance, and production activities for necessary IT support resources.

Minimum Education: Bachelors Degree Minimum Experience: 6 Years IT Project Manager I Functional Responsibilities: Responsible for the performance of relatively small technical projects or a definable portion of a larger technical program in accordance with contract requirements and company policies. Perform IT enterprise wide horizontal integration planning and interfaces to other functional systems. Serve as the IT project manager for a large, complex IT task order (or a group of IT task orders affecting the same common/standard/migration system). Support the development of work plans to fulfill government IT requirements.

Minimum Education: Bachelors Degree Minimum Experience: 6 Years IT Project Manager II Functional Responsibilities: Perform and manage IT projects. Perform overall management of the specific IT tasks to ensure that the technical solutions and schedules are implemented in a timely manner. Analyze new and complex IT projects related problems and create innovative solutions involving finance, scheduling, technology, methodology, tools, and solution components. Analyze information and situations and implement actions, independently and or through the management team to ensure IT project objectives are met.

Minimum Education: Bachelors Degree Minimum Experience: 7 Years IT Project Manager III Functional Responsibilities: Responsible for and lead IT team on large complex projects. Translate customer IT requirements into formal agreements and plans to culminate in customer acceptance or results. Responsible for performance, cost, scope, schedule, quality, and appropriate business measurements for their IT project. Work with client to identify IT business requirements and develop the proposal.

Minimum Education: Bachelors Degree Minimum Experience: 8 Years IT Quality Assurance Analyst Functional Responsibilities: Provide technical and administrative direction for personnel performing software development tasks. IT tasks include the review of work products for correctness, adherence to the design concept and to user standards, review of program documentation to assure government standards/requirements are adhered to. Monitor progress in accordance with schedules. Coordinate with the IT Program Manager/Project Manager to ensure the problems are solved to the user's satisfaction.

Minimum Education: Bachelors Degree Minimum Experience: 5 Years IT Quality Assurance Tester Functional Responsibilities: Test the functionality and usability of new or existing IT software before the software is released. Ensure software runs properly through adequate testing. Testing include a variety of manual and automated IT tests while product is in development. Essential part of the software development lifecycle to ensure IT product is of as high-quality as possible.

Minimum Education: Bachelors Degree Minimum Experience: 4 Years IT SharePoint Developer Functional Responsibilities: Provide technical support and troubleshooting assistance on software application related issues. Manage and monitor SharePoint permissions, disk space usage, and server functionality. Analyze and report on site and disk space usage, growth, and activity. Primary responsibilities include support of the corporate IntPerform installation, configuration, and administration of Microsoft SharePoint.

Minimum Education: Bachelors Degree Minimum Experience: 5 Years IT Software Developer Senior Functional Responsibilities: Design, modify, develop, write and implement software programming for IT applications. Support and/or install software IT applications. Participate in the testing process through test review and analysis, test witnessing and certification of software. Implement a variety of IT field's concepts, practices, and procedures.

Minimum Education: Bachelors Degree Minimum Experience: 8 Years IT Solutions Architect Functional Responsibilities: Provide advanced technical IT knowledge and analysis of highly specialized applications and operational environment, high-level functional systems analysis, design, integration, documentation, training, and implementation advice on complex IT problems which require advanced level knowledge of the subject matter for effective implementation. Participate as needed in all phases of IT project/program development with emphasis on the planning, analysis, testing, integration, documentation, training, and presentation. Establish system information requirements using analysis of the IT information engineer(s) in the development of enterprise-wide or large -scale information systems. Design architecture to include the software, hardware, and communications to support the total IT requirements as well as provide for present and future cross-functional requirements and interfaces.

Minimum Education: Bachelors Degree Minimum Experience: 16 Years IT Staff Software Engineer Senior Functional Responsibilities: Responsible for performing IT analysis and technical support of software products. Provide specialized knowledge for software systems to include design, development, testing and integration. Assist with installation and maintenance for user support. Assist with customization and optimizing product performance in IT customer areas.

Minimum Education: Bachelors Degree Minimum Experience: 4 Years IT Subject Matter Expert Functional Responsibilities: Provide advanced IT technical, managerial, and administrative direction for problem definition, analysis, requirements development, and implementation for complex to extremely complex IT systems in the IT subject matter area. Participate as needed in all phases of IT project/program development. Support IT project development with an emphasis on the planning, analysis, testing, integration, documentation, training and presentation phases. Make recommendations and advise on organization-wide system improvements, optimization or maintenance efforts in that IT specialty area.

Minimum Education: Masters Degree Minimum Experience: 5 Years IT System Administrator I Functional Responsibilities: Maintain smooth operation of multi-user computer systems, including coordination with network engineers. Monitor and manage system resources, including CPU usage, disk usage, and response times to maintain operating efficiency. Perform systems security administration functions, including creating user profiles and accounts. Other duties include setting up administrator accounts, maintaining system documentation, tuning system performance, installing system wide software and allocating mass storage space.

Minimum Education: Bachelors Degree Minimum Experience: 4 Years IT System Administrator II Functional Responsibilities: Perform the daily activities of IT configuration and operation of systems which may be mainframe, mini, or client/ server based. Perform the optimizing of system operation and resource utilization, and perform system capacity analysis and planning. Provide assistance to users in accessing and using business systems. Develop technical solutions to complex problems.

Minimum Education: Bachelors Degree Minimum Experience: 8 Years IT System Administrator III Functional Responsibilities: Supervise and manage the daily activities of IT configuration and operation of systems which may be mainframe, mini, or client/server based. Plan and monitor the optimizing of system operation and resource utilization, and perform system capacity analysis and planning. Plan and monitor assistance to users in accessing and using business systems. May train end users in use of hardware and software.

Minimum Education: Bachelors Degree Minimum Experience: 10 Years IT Systems Architect Functional Responsibilities: Establish IT system information requirements using analysis of the IT engineer(s) in the development of enterprise-wide or large-scale information systems. Design IT architecture to include the software, hardware, and communications to support the total IT requirements as well as provide for present and future cross-functional requirements and interfaces. Ensure that the common operating environment is compliant with the agency enterprise architecture and applicable reference models. Evaluate analytically and systematically problems of workflows, organization, planning, and develop appropriate corrective action.

Minimum Education: Bachelors Degree Minimum Experience: 20 Years IT Systems Engineer I Functional Responsibilities: Assist in IT system development and system design by generating quantifiable requirements based on customer description, system planning, and acquisition logistics. Solve system problems, perform system upgrades, and ensure system integrity. Maintain network infrastructure standards including network communication protocols. Participate in planning design, technical review and implementation of new network infrastructure hardware and network operating systems for voice and data communication networks.

Minimum Education: Bachelors Degree Minimum Experience: 5 Years IT Systems Engineer II Functional Responsibilities: Provide IT engineering expertise in system development and system design. Solve system problems, perform system upgrades, and assist in maintaining system integrity. Provide direct support in the day-to-day operations on network hardware and operating systems including the evaluating of system utilization, monitoring response time and primary support for detection and correction of operational problems. Troubleshoot at the physical level of the network, working with the network measurement hardware and operational systems.

Minimum Education: Bachelors Degree Minimum Experience: 10 Years IT Systems Engineer III Functional Responsibilities: Provide senior IT engineering expertise in system development and system design. Solve IT system problems, perform system upgrades, and assist in maintaining system integrity. May supervise, coordinate, and/or perform additions and changes to network hardware and operating systems. IT tasks include investigation, analysis, recommendation, configuration, installation, and testing of network hardware and software. Troubleshoot at the physical level of the network, working with network measurement hardware and software, as well as physical checking and testing of hardware devices at the logical level working with communication protocols.

Minimum Education: Bachelors Degree Minimum Experience: 12 Years IT Technical Writer I Functional Responsibilities: Gather and convert data into a written narrative for end user. Utilize knowledge of technical writing standards, documentation process, and system/software engineering process. Coordinate with Technical Writer III and Technical Writer II for defining scope and content.

Minimum Education: Bachelors Degree Minimum Experience: 2 Years IT Technical Writer II Functional Responsibilities: Assist in writing and/or editing IT technical documents. Develop IT outlines and drafts for review and approval by the IT technical specialist and IT project deliverables to meet contract requirements. Assist in collecting and organizing IT information required for preparation of user manuals, training materials, technical manuals, installation guides, and reports. Edit functional descriptions, system specifications, special reports, and other customer documents.

Minimum Education: Bachelors Degree Minimum Experience: 4 Years IT Technical Writer III Functional Responsibilities: Write and/or edit IT technical documents, including business proposals, reports, user manuals, briefings and presentations, functional descriptions, system specifications, guidelines, special reports, and other IT project deliverables to meet requirements. Develop outlines and drafts for review and approval by IT technical specialists and project management ensuring that final documents meet applicable requirements and regulations. Research and gather technical and background information for inclusion in IT project documentation and deliverables. Consult relevant information sources, including library resources, technical and financial documents, and client and project personnel, to obtain background information, and verify pertinent guidelines and regulations governing IT project deliverables.

Minimum Education: Bachelors Degree Minimum Experience: 8 Years IT Web Administrator Functional Responsibilities: Monitor, improve, and update the performance of the websites to include internet, extranet and intranet. Perform information management support services to include backups and ensures user accessibility to the site. Troubleshoot the website(s), including content, links, order flows, registration flows and transaction logs. Research emerging technologies and services that may enhance the web experience and makes IT recommendations to management.

Minimum Education: Bachelors Degree Minimum Experience: 10 Years IT Web Developer Functional Responsibilities: Develop custom IT programs for websites that will attract and appeal to users, and provide desired information. Create web applications and components from the IT requirements stage, through design, through production deployment. Develop new Web applications through packaged and customized applications. Design and implement user-driven templates, databases and interfaces for ease of use.

Minimum Education: Bachelors Degree Minimum Experience: 7 Years IT Web Developer Senior Functional Responsibilities: Provide IT support to develop Web based applications including online customer service to transform government agencies to deliver their services on time. Provide IT support for the implementation of interfaces to applications. Provide IT training for the development, maintenance and updating of Web pages. Work on unusually complex technical problems and provide highly innovative solutions.

Minimum Education: Bachelors Degree Minimum Experience: 10 Years Experience & Degree Substitution Equivalencies Experience exceeding the minimum shown may be substituted for education. Likewise, education exceeding the minimum shown may be substituted for experience.

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