MAS - Microassist, Inc. - 47QRAA20D000D

GENERAL SERVICES ADMINISTRATION

Federal Supply Service

Multiple Award Schedule

Large Category: Professional Services Subcategories: Marketing & Public Relations

& Training

Contract Number: 47QRAA20D000D Period Covered by Contract: October 21, 2019 through October 20, 2029

Pricelist Current through Modification PS-0015, effective September 3, 2024

Microassist, Inc.

8500 Shoal Creek Blvd., Bldg. 4, Suite 225 Austin, Texas 78757

Telephone: (512) 794-8440 Fax: (512) 794-8742 http://www.microassist.com

Contract Administrator: Donald Twining dtwining@microassist.com

For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at GSA.gov.

BUSINESS SIZE: SMALL

AUTHORIZED FEDERAL SUPPLY SERVICE

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!™, a menu-driven database system. The INTERNET address for GSA Advantage!™ is:

http://www.GSAAdvantage.gov.

http://www.microassist.com/ mailto:dtwining@microassist.com http://www.gsaadvantage.gov/

CUSTOMER INFORMATION FOR ORDERING ACTIVITIES

1a. Table of Awarded Special Item Number(s) with appropriate cross-reference to page numbers:

SIN Recovery SIN Description 541511 541511RC Web Based Marketing Services

611430 611430RC Training Services: Instructor Led Training, Web Based Training and Education Courses, Course Development and Test Administration

OLM OLMRC Order Level Materials (OLMs)

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply.

Lowest Priced per SINs:

SIN Labor Category Hourly Rate SIN 611430 Production Specialist $71.96 SIN 611430 Learning Quality Control Specialist - Accessibility $71.97 SIN 611430 Learning Quality Control Specialist - Audio $71.97

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. See page 4 for Labor Category descriptions and pages 5-69 for Labor Category detail.

2. Maximum Order: $1,000,000.00

3. Minimum Order: $100.00

4. Geographic Coverage (delivery Area): Domestic Only

5. Point(s) of production (city, county, and state or foreign country): Same as company address

6. Discount from list prices or statement of net price: Government net prices (discounts already deducted).

7. Quantity discounts: None

8. Prompt payment terms: Net 30 days "Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions."

9. Foreign items (list items by country of origin): Not Applicable

10a. Time of Delivery (Contractor insert number of days): Specified on the Task Order

10b. Expedited Delivery. The Contractor will insert the sentence “Items available for expedited delivery are noted in this price list.” under this heading. The Contractor may use a symbol of it’s choosing to highlight items in its price list that have expedited delivery: Contact Contractor

10c. Overnight and 2-day delivery. The Contractor will indicate whether overnight and 2-day delivery are available. Also, the Contractor will indicate that the schedule customer may contact the Contractor for rates for overnight and 2-day delivery: Contact Contractor

10d. Urgent Requirements. The Contractor will note in its price list the “Urgent Requirements” clause of its contract and advise agencies that they can also contact the Contractor’s representative to affect a faster delivery: Contact Contractor

11. F.O.B Points(s): Destination

12a. Ordering Address(es): Same as Contractor

12b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address(es): Same as company address

14. Warranty provision.: Contractor’s standard commercial warranty.

15. Export Packing Charges (if applicable): Not Applicable

16. Terms and conditions of rental, maintenance, and repair (if applicable): Not Applicable

17. Terms and conditions of installation (if applicable): Not Applicable

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable): Not Applicable

18a. Terms and conditions for any other services (if applicable): Not Applicable

19. List of service and distribution points (if applicable): Not Applicable

20. List of participating dealers (if applicable): Not Applicable

21. Preventive maintenance (if applicable): Not Applicable

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable

22b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g. contactor’s website or other location.) The EIT standards can be found at: www.Section508.gov/. Not Applicable

23. Unique Entity Identifier (UEI) number: FF5JF7UHPRF4

24. Notification regarding registration in System for Award Management (SAM) database: Current and Registered.

http://www.section508.gov/

Final Pricing:

The rates shown below include the Industrial Funding Fee (IFF) of 0.75%.

Labor Categories Pricing

Item

SIN

Awarded Labor Category

Site Year 1 10/21/2024 - 10/20/2025

Year 2 10/21/2025 - 10/20/2026

Year 3 10/21/2026 - 10/20/2027

Year 4 10/21/2027 - 10/20/2028

Year 5 10/21/2028 - 10/20/2029

Year 6 10/21/2029 - 10/20/2030

Year 7 10/21/2030 - 10/20/2031

Year 8 10/21/2031 - 10/20/2032

1 611430 Senior Learning Architect Both $143.22 $146.52 $149.88 $153.33 $156.86 $160.46 $164.15 $167.93

2 611430 Instructional Designer Both $104.41 $106.81 $109.27 $111.78 $114.35 $116.98 $119.67 $122.42

3 611430 Production Specialist Both $71.96 $73.61 $75.30 $77.04 $78.81 $80.62 $82.48 $84.37

4 611430 Learning Development Project Manager Both $90.03 $92.10 $94.22 $96.38 $98.60 $100.87 $103.18 $105.56

5 611430 Learning Quality Control Specialist - Accessibility

Both $71.97 $73.62 $75.31 $77.05 $78.82 $80.63 $82.49 $84.38

6 611430 Learning Quality Control Specialist - Audio Both $71.97 $73.62 $75.31 $77.05 $78.82 $80.63 $82.49 $84.38

7 541511 Accessibility Specialist Both $165.10 $168.90 $172.79 $176.76 $180.82 $184.98 $189.23 $193.58

8 541511 Accessibility Quality Analyst Both $120.64 $123.42 $126.26 $129.16 $132.13 $135.17 $138.29 $141.47

9 541511 Accessibility Project Manager Both $120.64 $123.42 $126.26 $129.16 $132.13 $135.17 $138.29 $141.47

10 541511 Accessibility Remediation Expert Both $164.38 $168.16 $172.03 $175.99 $180.04 $184.18 $188.41 $192.75

11 541511 Accessibility Document Remediation Expert

Both $120.64 $123.42 $126.26 $129.16 $132.13 $135.17 $138.29 $141.47

Service Contract Labor Standards: The Service Contract Labor Standards (SCLS), formerly known as the Service Contract Act (SCA), is applicable to this contract as it applies to the entire Multiple Award Schedule (MAS) and all services provided. While no specific labor categories have been identified as being subject to SCLS/SCA due to exemptions for professional employees (FAR 22.1101, 22.1102 and 29 CRF 541.300), this contract still maintains the provisions and protections for SCLS/SCA eligible labor categories. If and/or when the contractor adds SCLS/SCA labor categories to the contract through the modification process, the contractor must inform the Contracting Officer and establish a SCLS/SCA matrix identifying the GSA labor category titles, the occupational code, SCLS/SCA labor category titles and the applicable WD number. Failure to do so may result in cancellation of the contract.

Labor Categories Pricing (continued)

Year 9 10/21/2032 - 10/20/2033

Year 10 10/21/2033 - 10/20/2034

Year 11 10/21/2034 - 10/20/2035

Year 12 10/21/2035 - 10/20/2036

Year 13 10/21/2036 - 10/20/2037

Year 14 10/21/2037 - 10/20/2038

Year 15 10/21/2038 - 10/20/2039

Year 16 10/21/2039 - 10/20/2040

1 611430 Senior Learning Architect Both $171.79 $175.74 $179.78 $183.91 $188.14 $192.46 $196.89 $201.41

2 611430 Instructional Designer Both $125.23 $128.11 $131.05 $134.07 $137.15 $140.30 $143.53 $146.83

3 611430 Production Specialist Both $86.32 $88.30 $90.34 $92.41 $94.54 $96.72 $98.94 $101.22

4 611430 Learning Development Project Manager Both $107.99 $110.48 $113.02 $115.62 $118.28 $121.00 $123.78 $126.63

5 611430 Learning Quality Control Specialist - Accessibility

Both $86.33 $88.31 $90.35 $92.42 $94.55 $96.73 $98.95 $101.23

6 611430 Learning Quality Control Specialist - Audio Both $86.33 $88.31 $90.35 $92.42 $94.55 $96.73 $98.95 $101.23

7 541511 Accessibility Specialist Both $198.04 $202.59 $207.24 $212.01 $216.89 $221.87 $226.97 $232.19

8 541511 Accessibility Quality Analyst Both $144.73 $148.05 $151.46 $154.94 $158.51 $162.16 $165.88 $169.70

9 541511 Accessibility Project Manager Both $144.73 $148.05 $151.46 $154.94 $158.51 $162.16 $165.88 $169.70

10 541511 Accessibility Remediation Expert Both $197.18 $201.71 $206.35 $211.09 $215.95 $220.92 $225.99 $231.19

11 541511 Accessibility Document Remediation Expert

$144.73 $148.05 $151.46 $154.94 $158.51 $162.16 $165.88 $169.70

Service Contract Labor Standards: The Service Contract Labor Standards (SCLS), formerly known as the Service Contract Act (SCA), is applicable to this contract as it applies to the entire Multiple Award Schedule (MAS) and all services provided. While no specific labor categories have been identified as being subject to SCLS/SCA due to exemptions for professional employees (FAR 22.1101, 22.1102 and 29 CRF 541.300), this contract still maintains the provisions and protections for SCLS/SCA eligible labor categories. If and/or when the contractor adds SCLS/SCA labor categories to the contract through the modification process, the contractor must inform the Contracting Officer and establish a SCLS/SCA matrix identifying the GSA labor category titles, the occupational code, SCLS/SCA labor category titles and the applicable WD number. Failure to do so may result in

Labor Categories Pricing (continued)

Year 17 10/21/2040 - 10/20/2041

Year 18 10/21/2041 - 10/20/2042

Year 19 10/21/2042 - 10/20/2043

Year 20 10/21/2043 - 10/20/2044

1 611430 Senior Learning Architect Both $206.05 $210.78 $215.63 $220.58

2 611430 Instructional Designer Both $150.21 $153.66 $157.20 $160.82

3 611430 Production Specialist Both $103.55 $105.92 $108.36 $110.85

4 611430 Learning Development Project Manager Both $129.54 $132.52 $135.58 $138.69

5 611430 Learning Quality Control Specialist - Accessibility

Both $103.56 $105.93 $108.37 $110.86

6 611430 Learning Quality Control Specialist - Audio

Both $103.56 $105.93 $108.37 $110.86

7 541511 Accessibility Specialist Both $237.53 $242.99 $248.58 $254.30

8 541511 Accessibility Quality Analyst Both $173.60 $177.59 $181.67 $185.85

9 541511 Accessibility Project Manager Both $173.60 $177.59 $181.67 $185.85

10 541511 Accessibility Remediation Expert Both $236.51 $241.95 $247.52 $253.21

11 541511 Accessibility Document Remediation Expert

$173.60 $177.59 $181.67 $185.85

Service Contract Labor Standards: The Service Contract Labor Standards (SCLS), formerly known as the Service Contract Act (SCA), is applicable to this contract as it applies to the entire Multiple Award Schedule (MAS) and all services provided. While no specific labor categories have been identified as being subject to SCLS/SCA due to exemptions for professional employees (FAR 22.1101, 22.1102 and 29 CRF 541.300), this contract still maintains the provisions and protections for SCLS/SCA eligible labor categories. If and/or when the contractor adds SCLS/SCA labor categories to the contract through the modification process, the contractor must inform the Contracting Officer and establish a SCLS/SCA matrix identifying the GSA labor category titles, the occupational code, SCLS/SCA labor category titles and the applicable WD number. Failure to do so may result in

LABOR CATEGORIES DESCRIPTIONS

Special Item Numbers (SINs) 611430:

Senior Learning Architect

Function: The Senior Learning Architect plans, designs, develops and manages accessible multimedia digital learning strategies. This position may supervise others.

Tasks

Develop learning strategies for enterprise training initiatives.

Create policies and procedures to set standards for operations in learning development and delivery initiatives.

Design and construct learning systems and integrate new systems with existing learning structures.

Manage personnel to achieve positive outcomes.

Present and make recommendations regarding course design, technology, and instruction delivery options.

Define instructional, learning, or performance objectives.

Design learning products, including web-based aids or electronic performance support systems.

Design instructional aids for stand-alone or instructor-led classroom or online use.

Conduct enterprise needs assessments and strategic learning assessments to develop the basis for curriculum development.

Analyze effectiveness and efficiency of instruction according to instructional technology use and student learning feedback, and knowledge transfer applied to the organization.

Develop instruction or training roadmaps for online and blended learning programs.

Develop measurement tools to evaluate the effectiveness of learning programs.

Analyze performance data to determine effectiveness of instructional systems, courses, or instructional materials.

Recommend instructional content or delivery methods for different levels or types of learners.

Research and evaluate emerging instructional technologies or methods.

Recommend instructional methods, such as individual or group instruction, self-study, lectures, demonstrations, simulation exercises, and role-playing, appropriate for content and learner characteristics.

Recommend changes to curricula or delivery methods, based on information such as instructional effectiveness data, current or future performance requirements, feasibility, and costs.

Provide technical advice on the use of current instructional technologies, including computer-based training, desktop videoconferencing, multimedia, and distance learning technologies.

Observe and provide feedback on instructional techniques, presentation methods, or instructional aids.

Create master course strategy for documentation or manuals according to applicable accreditation, certification, or other requirements.

Technology Skills

Computer based training software — Moodle; Trivantis Lectora, Trivantis CourseMill;

Storyline, Articulate 360, Captivate, Camtasia

Desktop publishing software — Adobe Systems Adobe FrameMaker; Adobe Systems Adobe InDesign; Microsoft Publisher; Performance Technology Associates DocuTools

Document management software — Adobe Systems Adobe Acrobat Electronic mail software — Email software; Microsoft Outlook Graphical user interface development software —Adobe RoboHelp Internet browser software — Web browser software Music or sound editing software — Audacity; Sony Sound Forge Office suite software — Microsoft Office Presentation software —Adobe Presenter; Microsoft PowerPoint Project management software —Microsoft Project Spreadsheet software — Microsoft Excel Word processing software — Microsoft Word

Knowledge

Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Design — Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models.

Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods;

and the assessment and treatment of behavioral and affective disorders.

Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Skills

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Instructing — Teaching others how to do something.

Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Writing — Communicating effectively in writing as appropriate for the needs of the audience.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Speaking — Talking to others to convey information effectively.

Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Time Management — Managing one's own time and the time of others.

Service Orientation — Actively looking for ways to help people.

Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.

Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Coordination — Adjusting actions in relation to others' actions.

Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.

Persuasion — Persuading others to change their minds or behavior.

Negotiation — Bringing others together and trying to reconcile differences.

Abilities

Written Comprehension — The ability to read and understand information and ideas presented in writing.

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Written Expression — The ability to communicate information and ideas in writing so others will understand.

Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Speech Clarity — The ability to speak clearly so others can understand you.

Speech Recognition — The ability to identify and understand the speech of another person.

Selective Attention — The ability to concentrate on a task over a period of time without being distracted.

Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.

Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.

Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.

Work Activities

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others and maintaining them over time.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Detailed Work Activities

Lead learning group on instructional development activities.

Manage personnel, project, and vendors with regard to developing training curricula.

Advise educators on curricula, instructional methods, or policies.

Develop instructional materials.

Evaluate effectiveness of educational programs.

Modify teaching methods or materials to accommodate student needs.

Research topics in area of expertise.

Edit documents.

Evaluate performance of educational staff.

Minimum Education Experience: Master’s Degree

Minimum Years of Work Experience: 7

Required Licenses or Certifications: None

Security Clearance Required: None

Domestic or Overseas: Domestic

Instructional Designer Function: The Instructional Designer designs and develops engaging learning modules, programs, resources and events, through utilizing instructional design and performance improvement processes to analyze, design, develop, implement and evaluate to develop material for training programs.

Present and make recommendations regarding course design, technology, and instruction delivery options.

Define instructional, learning, or performance objectives.

Develop instructional materials and products for technology-based redesign of courses.

Design learning products, including web-based aids or electronic performance support systems.

Provide analytical support for the design and development of training curricula, learning strategies, educational policies, or courseware standards.

Interview subject matter experts or conduct other research to develop instructional content.

Design instructional aids for stand-alone or instructor-led classroom or online use.

Conduct needs assessments and strategic learning assessments to develop the basis for curriculum development or to update curricula.

Assess effectiveness and efficiency of instruction according to ease of instructional technology use and student learning, knowledge transfer, and satisfaction.

Develop instructional materials, such as lesson plans, handouts, or examinations.

Develop instruction or training roadmaps for online and blended learning programs.

Develop measurement tools to evaluate the effectiveness of instruction or training interventions.

Analyze performance data to determine effectiveness of instructional systems, courses, or instructional materials.

Adapt instructional content or delivery methods for different levels or types of learners.

Research and evaluate emerging instructional technologies or methods.

Recommend instructional methods, such as individual or group instruction, self-study, lectures, demonstrations, simulation exercises, and role-playing, appropriate for content and learner characteristics.

Edit instructional materials, such as books, simulation exercises, lesson plans, instructor guides, and tests.

Teach instructors to use instructional technology or to integrate technology with teaching.

Recommend changes to curricula or delivery methods, based on information such as instructional effectiveness data, current or future performance requirements, feasibility, and costs.

Provide technical advice on the use of current instructional technologies, including computer-based training, desktop videoconferencing, multimedia, and distance learning technologies.

Observe and provide feedback on instructional techniques, presentation methods, or instructional aids.

Develop master course documentation or manuals according to applicable accreditation, certification, or other requirements.

Provide technical support to clients in the implementation of designed instruction or in task analyses and instructional systems design.

Computer based training software — Blackboard Learn; Moodle; Trivantis CourseMill; Storyline, Articulate 360, Captivate, Camtasia

Database user interface and query software — Blackboard; Microsoft Access Desktop publishing software — Adobe Systems Adobe FrameMaker; Adobe

Systems Adobe InDesign; Microsoft Publisher; Performance Technology Associates DocuTools

Document management software — Adobe Systems Adobe Acrobat Electronic mail software — Email software; Microsoft Outlook Graphical user interface development software — Adobe Systems Adobe

RoboHelp Internet browser software — Web browser software Music or sound editing software — Audacity; Sony Sound Forge Network conferencing software — Adobe Systems Adobe Connect; Microsoft

Office SharePoint Server MOSS; Webinar software Office suite software — Microsoft Office Presentation software — Adobe Systems Adobe Presenter; Microsoft

PowerPoint Project management software —Microsoft Project Spreadsheet software — Microsoft Excel Web platform development software — Cascading Style Sheets CSS; Dynamic hypertext markup language DHTML; Hypertext markup language HTML;

JavaScript

Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Design — Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models.

Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation;

psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Instructing — Teaching others how to do something.

Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Writing — Communicating effectively in writing as appropriate for the needs of the audience.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Speaking — Talking to others to convey information effectively.

Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Time Management — Managing one's own time and the time of others.

Service Orientation — Actively looking for ways to help people.

Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.

Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Coordination — Adjusting actions in relation to others' actions.

Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.

Persuasion — Persuading others to change their minds or behavior.

Negotiation — Bringing others together and trying to reconcile differences.

Written Comprehension — The ability to read and understand information and ideas presented in writing.

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Written Expression — The ability to communicate information and ideas in writing so others will understand.

Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Speech Clarity — The ability to speak clearly so others can understand you.

Speech Recognition — The ability to identify and understand the speech of another person.

Selective Attention — The ability to concentrate on a task over a period of time without being distracted.

Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.

Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.

Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.

Work Activities

Interacting with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others and maintaining them over time.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Detailed Work Activities

Advise educators on curricula, instructional methods, or policies.

Develop instructional objectives.

Create technology-based learning materials.

Assess educational needs of students.

Evaluate effectiveness of educational programs.

Research topics in area of expertise.

Edit documents.

Teach others to use technology or equipment.

Minimum Education Experience: Bachelor’s Degree

Minimum Years of Work Experience: 3

Production Specialist Function: The Production Specialist programs accessible modules in a rapid learning tool, HTML, or other methods to be displayed online or in a classroom.

Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.

Design, plan, organize, or direct orientation and training programs for employees or customers.

Offer specific training programs to help workers maintain or improve job skills.

Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.

Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials.

Monitor, evaluate, or record training activities or program effectiveness.

Develop alternative training methods if expected improvements are not seen.

Evaluate training materials prepared by instructors, such as outlines, text, or handouts.

Evaluate modes of training delivery, such as in-person or virtual to optimize training effectiveness, training costs, or environmental impacts.

Keep up with developments in area of expertise by reading current journals, books, or magazine articles.

Attend meetings or seminars to obtain information for use in training programs or to inform management of training program status.

Computer based training software —Adobe Captivate; Articulate Rapid E- Learning Studio; Articulate Storyline; Articulate 360; Trivantis Lectora;

Camtasia; Halogen eLMS; Qarbon ViewletBuilder Professional

Database management system software — MySQL Desktop publishing software —Adobe InDesign; Microsoft Publisher Development environment software —Adobe ActionScript Document management software — Adobe Acrobat; Interwoven software Electronic mail software — IBM Notes; Microsoft Outlook Graphics or photo imaging software —Adobe Creative Cloud; Adobe

Fireworks; Adobe Photoshop; Microsoft Visio Internet browser software — Web browser software

Office suite software — Microsoft Office Presentation software — Microsoft PowerPoint; Prezi Project management software — Microsoft Project; Microsoft SharePoint Spreadsheet software — Microsoft Excel Video conferencing software — Cisco Systems WebEx; Microsoft NetMeeting Video creation and editing software —Adobe AfterEffects; Apple Final Cut Pro Web page creation and editing software —Adobe Dreamweaver Web platform development software — Drupal; Hypertext markup language

HTML; JavaScript; PHP: Hypertext Preprocessor

Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation;

psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Instructing — Teaching others how to do something.

Speaking — Talking to others to convey information effectively.

Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Speech Clarity — The ability to speak clearly so others can understand you.

Written Comprehension — The ability to read and understand information and ideas presented in writing.

Written Expression — The ability to communicate information and ideas in writing so others will understand.

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Near Vision — The ability to see details at close range (within a few feet of the observer).

Speech Recognition — The ability to identify and understand the speech of another person.

Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.

Far Vision — The ability to see details at a distance.

Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).

Memorization — The ability to remember information such as words, numbers, pictures, and procedures.

Selective Attention — The ability to concentrate on a task over a period of time without being distracted.

Work Activities

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Programming accessible modules in tools to be displayed online or in a classroom.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others and maintaining them over time.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Interacting with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Evaluating Information to Determine Compliance with Standards — Using relevant…