Contract 47PF0020D0009.pdf

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U.S. GENERAL SERVICES

ADMINISTRATION

GREAT LAKES REGION

PUBLIC BUILDINGS SERVICE

Acquisition Management Division

(AMD)

230 South Dearborn Street, 35th Floor

Chicago, IL 60604

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Janitorial and Related Services

Ralph H. Metcalfe Federal Building 77 West Jackson Boulevard Chicago, IL 60604

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October 15, 2019 3:00 PM (Central Time)

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U.S. General Services Administration Great Lakes Region Public Buildings Service Acquisition Management Division (AMD) 77 West Jackson Boulevard Chicago, IL 60604

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47PF0020D0009

January 7, 2020

TABLE OF CONTENTS

(Sections A though J)

A. SOLICITATION/CONTRACT FORM

A.1 STANDARD FORMS:

B. SERVICES, ORDERING AND PRICES

B.1 DESCRIPTION OF SERVICES

B.1.0 Offer for Standard Services B.1.1 Offer for Above Standard Services

C. DESCRIPTION/SPECIFICATION/STATEMENT OF WORK

C.1 DEFINITIONS

C.1.0 General Program C.1.0.0 Above Standard Services C.1.0.1 Acceptance C.1.0.2 Approval C.1.0.3 Building C.1.0.4 Cleanable Square Feet – (EXHIBIT 1) C.1.0.5 Cleaning Performance Standard – (C.5 Standard Services) C.1.0.6 Contracting Officer (CO) C.1.0.7 Contracting Officer's Representative (COR) C.1.0.8 Contractor C.1.0.9 Custodial C.1.0.10 Defective Service (Deficiencies) C.1.0.11 Emergency C.1.0.12 Environmentally Sustainable – (C.3 Green Cleaning) C.1.0.13 Federal Holidays – (F.3 Recognized Holidays) C.1.0.14 Federally Equipped Food Service – Reserved C.1.0.15 Floor Maintenance Services – (C.5.1.1 Floor Care) C.1.0.16 Guiding Principles for Sustainable Existing Buildings C.1.0.17 GSA Green Purchasing Program (GPP) – (C.4 Green Purchasing Plan) C.1.0.18 Green Cleaning – (C.3 Green Cleaning)

C.1.0.19 LEED-EB – (H.7 LEED-EB)

C.1.0.20 Modification C.1.0.21 Negligence C.1.0.22 Designated On-site Authority C.1.0.23 Ordering Official C.1.0.24 Performance Based Service Contracting C.1.0.25 Periodic Work C.1.0.26 Product Preference – (EXHIBIT 6) C.1.0.27 Quality Assurance Surveillance Plan (QASP) – (EXHIBIT 2) C.1.0.28 Quality Control Program (QCP) – (C.14 Quality Control Plan (QCP)) C.1.0.29 Sanitize C.1.0.30 Service Calls – (C.7 Service Calls) C.1.0.31 Standard Services – (C.5 Standard Services) C.1.0.32 Stewardship C.1.0.33 Storage Space C.1.0.34 Contractor Performance Assessment Reporting System (CPARS)

C.2 OBJECTIVES AND SCOPE

C.2.0 The Contractor Shall C.2.1 Cleaning Hours

C.2.2 Normal Building Operating Hours C.2.3 Normal Working Hours

C.3 GREEN CLEANING

C.4. SUSTAINABLE PURCHASING

C.4.0 Sustainable Product Standards C.4.1 Key Sustainable Products (KSPs) C.4.1.2 Proof of Compliance C.4.1.3 Exemptions C.4.2 Green Cleaning Plan C.4.3 Additional Guidance for Other Products

C.5 STANDARD SERVICES

C.5.1 Interior Services C.5.1.0 Performance Standards C.5.1.1 Floor Care C.5.1.2 Carpets and Rugs C.5.1.3 Floor Mats and Runners C.5.1.4 Restrooms, Shower Rooms, Tenant Break Rooms, Locker Rooms and Holding Cells C.5.1.5 Fixtures C.5.1.6 Surfaces C.5.1.7 Walls C.5.1.8 High Cleaning C.5.1.9 Dusting C.5.1.10 Trash, Wastebaskets and Ash Receptacles C.5.1.11 Recyclables C.5.1.12 Elevators, Escalators And Stairways C.5.1.13 Plate Glass C.5.1.14 Window Washing C.5.1.15 Blinds and Coverings in Common Areas (Not Including Drapes, Curtains And Unique Coverings) and Building Standard Blinds/Coverings in Tenant Space C.5.1.16 Fine Arts Collection C.5.1.17 Policing Inside Areas C.5.1.18 Interior and Atrium Plants (Common Areas Only) RESERVE C.5.1.19 Concessions C.5.1.21 Fitness Centers, Health Units and Laboratories C.5.2 Exterior Services C.5.2.0 Performance Standards C.5.2.1 Plate Glass C.5.2.2 Window Washing C.5.2.3 Canopies C.5.2.4 Hard Surface Areas C.5.2.6 Surfaces (Signs, Tables, etc.)

C.5.2.7 Graffiti Removal C.5.2.8 Excrement Removal (Human, Bird and Animal) C.5.2.9 Policing Outside Areas C.5.3 Snow and Ice Removal C.5.4 Grounds Maintenance C.5.4.0 Grounds Maintenance Services RESERVED C.5.4.1 Landscape Erosion Management RESERVED C.5.4.2 Composting RESERVED C.5.4.3 Trees and Shrubs RESERVED C.5.4.4 Mulching RESERVED C.5.4.5 Mowing and Edging RESERVED C.5.4.6 Leaf Removal RESERVED C.5.4.7 Over Seeding, Dethatching And Plugging RESERVED C.5.4.8 Fertilization RESERVED C.5.4.9 Flowerbeds and Plants RESERVED

C.5.4.10 Plant Replacements Due to Contractor Negligence RESERVED C.5.4.11 Soil and Ground Covers RESERVED C.5.4.12 Unimproved Grounds RESERVED C.5.4.13 Fence Lines RESERVED C.5.4.14 Weeds RESERVED C.5.4.15 Irrigation RESERVED C.5.4.16 Watering RESERVED C.5.4.17 Adjust, Clean and Set Automatic Controllers – RESERVED C.5.4.18 Integrated Pest Management Plan (IPM)

C.6 ABOVE STANDARD SERVICES

C.6.1 Carpet Extraction (Private Areas that exceed 10 SqFt) C.6.2 Floor Maintenance Services C.6.3 Window Washing C.6.4 Postal Lock Boxes and Mail Cases RESERVED C.6.5 Washing Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings) C.6.6 Pressure Washing and Steam Cleaning C.6.7 Tree Thinning RESERVED C.6.8 Trees and Grounds Survey RESERVED C.6.9 Government Furnished Trees and Plants – RESERVED C.6.10 Snow and Ice Removal for Areas Requiring Special Mechanized Equipment C.6.11 Snow Hauling C.6.12 Laborer C.6.13 High Cleaning

C.7 SERVICE CALLS

C.8 COMMUNICATION PLAN

C.9 PROTECTION AND DAMAGE

C.10 SOLID WASTE/TRASH/RECYCLING MANAGEMENT

C.10.1.0 Solid Waste/Trash Audits RESERVED C.10.1.2 Solid Waste/Trash Removal and Disposal C.10.1.3 Solid Waste/Trash Records And Reports C.10.1.4 Trash Pick-ups on Call C.10.2.0 Recycling C.10.2.1 Extent of Work C.10.2.2 Recyclable Materials Disposition C.10.2.3 Recyclables C.10.2.4 Pick-ups on Call RESERVED C.10.2.5 Recycling Containers C.10.2.6 Restriction on Use C.10.2.7 Recycling Proceeds RESERVED C.10.2.8 Recycling Records and Reports C.11.0 Recycling and Waste Reports C.11.1 Report Calculations C.11.2 Green Purchase Reports C.11.3 Integrated Pest Management Report C.11.4 Supporting Documentation C.11.5 Reporting Formats

C.12 INTEGRATED PEST MANAGEMENT

C.12.0 Preventive Pest Maintenance C.12.1 General C.12.2 Pests Included and Excluded C.12.3 Initial Pest Assessment C.12.4 Integrated Pest Control Plan C.12.5 Pesticide Application C.12.6 Structural and Procedural Recommendations C.12.7 Record Keeping C.12.8 Manner and Time to Conduct Service

C.12.9 Insect Control C.12.10 Rodent Control C.12.11 Safety and Health

C.13 CHILD CARE CENTER

C.13.0 Products C.13.1 Standards C.13.2 Guidance C.13.3 Safety C.13.4 Cleaning Requirements C.13.5 Quality Standards for Child Care

C.14 QUALITY CONTROL PLAN (QCP)

C.15 CLEANING SCHEDULES

C.16 COMMUNICATION REQUIREMENTS

C.17 FEDERAL REQUIREMENTS

C.18 CONTRACTOR SUBMITTALS/DELIVERABLES CHART

C.19 HISTORIC BUILDING PRESERVATION

C.20 SUBCONTRACTING

D. PACKAGING AND MARKING

D.1 PAYMENT OF POSTAGE AND FEES

D.2. MARKING

E. INSPECTION AND ACCEPTANCE

E.1 FAR 52.246-4 INSPECTION OF SERVICES—FIXED PRICE (AUG 1996)

E.2 DEDUCTION RATE

E.3 REDUCTION OF SPACE

E.4 INCREASE OF SPACE

E.5 CONTRACT CLOSE-OUT EXAMINATION

F. DELIVERIES OR PERFORMANCE

F.1 PLACE OF PERFORMANCE

F.2 TERM OF CONTRACT

F.3 RECOGNIZED HOLIDAYS

F.4 OPTIONS

G. CONTRACT ADMINISTRATION DATA

G.1 PAYMENT (GENERAL)

G.2 PAYMENT FOR SERVICES

G.3 GSAR 552.232-77 PAYMENT BY GOVERNMENT CHARGE CARD (NOV 2009)

G.4 EVALUATING CONTRACTOR PERFORMANCE

G.5 SUSPENSION OF WORK

G.6 LIMITATION OF GOVERNMENT’S - RESERVED

G.7 ADJUSTING PAYMENTS

H. SPECIAL CONTRACT REQUIREMENTS

H.1 CONTRACTOR RESPONSIBILITIES

H.1.0 Supervisors H.1.1 Communication H1.2 Training H.1.3 Uniforms H.1.4 Exposure Control Program H.1.5 Key Control H.1.6 Qualifications of Personnel (Resumes) H.1.7 Miscellaneous Requirements

H.2 OCCUPANT EMERGENCY PLAN (OEP)

H.3 CONTRACTOR PANDEMIC PLAN

H.4 CONSERVATION

H.5 AFFIRMATIVE PROCUREMENT PROGRAM (APP)

H.6 ASBESTOS AWARENESS TRAINING RESERVED

H.7 LEED-EB

H.8 PROVIDED BY THE GOVERNMENT (NOT IDENTIFIED ELSEWHERE IN THE SPECIFICATION)

H.9 USE OF GOVERNMENT INFORMATION TECHNOLOGY

H.10 SECURITY REQUIREMENTS AND PERSONAL IDENTITY VERIFICATION PROCEDURES (NON-CLASSIFIED

CONTRACT)

H.10.1 GSAR 552.237-70 Qualifications of Offerors (MAY 1989) H.10.2 GSAR 552.237-71 Qualifications of Employees (MAY 1989) H.10.2 Suitability Determinations H.10.3 GSA Criteria for Adjudication H.10.4 Compliance with Security Requirements H.10.5 Identification Credential

H.11 RESERVED

H.12 STANDARDS OF CONDUCT

H.13 REMOVAL FROM CONTRACT WORK

H.14 SENSITIVE BUT UNCLASSIFIED (SBU) BUILDING INFORMATION

H.15 RECORDING PRESENCE

H.16 GOVERNMENT FORMS

H.17 OTHER CONTRACTORS

H.18 ORDINANCES, TAXES, PERMITS AND LICENSES

H.19 DISCREPANCY IN THE SPECIFICATIONS

I. CONTRACT CLAUSES

52.204-21 Basic Safeguarding of Covered Contractor Information Systems FAR 52.204-25 Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment 52.208-8 Required Sources for Helium and Helium Usage Data - RESERVED 52.216-18 Ordering 52.216-19 Order Limitations 52.216-22 Indefinite Quantity 52.217-8 Option to Extend Services 52.217-9 Option to Extend the Term of the Contract 52.217-9 Option to Extend the Term of the Contract (Modified) - RESERVED 52.222-35 Equal Opportunity for Veterans 52.222-36 Equal Opportunity for Workers with Disabilities 52.222-42 Statement of Equivalent Rates for Federal Hires 52.228-1 Bid Guarantee - RESERVED 52.228-16 Performance and Payment Bonds—Other Than Construction – Alternate I (JUL 2000) -

RESERVED

52.233-1 Disputes (Deviation) - RESERVED 52.243-1 Changes—Fixed-Price (Deviation) - RESERVED 52.252-2 Clauses Incorporated by Reference 552.204-70 Representation Regarding Certain Telecommunications and Video Surveillance Services or Equipment 552.215-73 Notice 552.252-6 Authorized Deviations in Clauses

PBS P 3490.2 – DOCUMENT SECURITY FOR SENSITIVE BUT UNCLASSIFIED BUILDING

INFORMATION

J. LIST OF ATTACHMENTS (LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS)

EXHIBIT 1

BUILDING INFORMATION SHEET

EXHIBIT 2 – QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Section 1 - Contract Information

Section 2 - Purpose/Objective Section 3 - Roles and Responsibilities of Government Officials Section 4 – Partnering Section 5 - GSA/Contractor Meetings Section 6 - Performance Evaluation Section 7 - Effectiveness of Quality Control Section 8 - Routine Service Call Section 9 - Emergency Service Call Section 10 - Documentation, Submittals and Deliverables Section 11 - Receiving Reports Section 12 - Tenant Recurring Work Authorizations (RWA) Section 13 - Employee Health, Safety and Training Section 14 - Subcontractors Section 15 – Janitorial Contract Inspection Tool

EXHIBIT 3

SURVEILLANCE FORMS

EXHIBIT 4

BUILDING EXTERIOR AND HARDSCAPE PLAN

EXHIBIT 5

EROSION AND SEDIMENT CONTROL PLAN - RESERVED

EXHIBIT 6

GREEN PURCHASE REPORTS

EXHIBIT 7

GREEN PURCHASE REPORTS

EXHIBIT 8

RECYCLING/SOLID WASTE TRASH REPORT

EXHIBIT 9

KEY SUSTAINABILITY PRODUCTS (KSP) STANDARDS AND RECOMMENDED SUBMITTALS

EXHIBIT 10

PBS WASTE AUDIT – RESERVED

EXHIBIT 11

PEST CONTROL WORK AND INSPECTION REPORT (GSA 3638)

Proposal to Provide Janitorial and Related Services at Ralph H. Metcalfe Federal Building Final Proposal Revision

The Severson Group Solicitation No. 47PF0019R0115

Use or disclosure of data contained on this sheet is subject to the restrictions on the title page of this proposal.

Source Selection Information – See FAR 2.101 and 3.104. 4

47PF0020D0009

All items have been accepted See Schedule B

PAGE

GENERAL SERVICES ADMINISTRATION

OF

ITEM NO., FORM OR

STOCK NUMBER DESCRIPTION OF ARTICLES OR SERVICES QUAN-

TITY

UNIT

OF

ISSUE

UNIT

PRICE

AMOUNT

0001 $1,331,332.20

Integrated Pest Management and

PoP: 02/01/2020 - 01/31/2021

Metcalfe Federal Building

Trash Removal, Recycling, $110,944.35

- Base Year at the Ralph H.

$5,343.00 yearly ($445.25 monthly) washing (Interior/Exterior), ($110,944.10 monthly) PGA14 -

Janitorial and Related Services

Services which includes window for Janitorial and Related

MO

$1,325,989.20 yearly Snow Removal. PGA11 -

Contractor shall provide labor

Section B Page 2

B.1.0 Offer for Standard Services (Reference section C.5 Standard Services)

Location # If Multiple Locations: 1 Building Address: 77 W Jackson Blvd Building NO: BIL0303ZZ Building City: Chicago Building Name: Metcalfe Federal Building Building State: IL

ITEM #

1.

2.

B.1.1 Offer for Above Standard Services (Reference section C.6 Standard Serives)

ITEM

1.

2.

3.

4.

5.

6.

7.

8.

OPTION 3

UNIT PRICE

(Third Additional 12 Month Period)

OPTION 4

UNIT PRICE

(Fourth Additional 12 Month Period)

Custodial services (Interior/Exterior), Trash Removal, Recycling, Window Washing, Integrated Pest Management

Month 12 $ 110,499.10 $ 104,002.37 $ 104,117.02 $ 104,232.00 $ 104,351.79

DESCRIPTION UNIT QUANTITY UNIT PRICE

(Initial 12 Month

Period)

OPTION 1

UNIT PRICE

(First Additional 12 Month Period)

OPTION 2

UNIT PRICE

(Second Additional 12 Month Period)

$ 419.74 $ 420.22

DESCRIPTION UNIT QUANTITY UNIT PRICE OPTION 1 OPTION 2 OPTION 3 OPTION 4

Snow Removal Month 12 $ 445.25 $ 418.80 $ 419.27

UNIT PRICE

(Fourth

12 Month Additional 12 Additional 12 Additional 12

(Initial 12 Month Period)

UNIT PRICE

(First Additional

UNIT PRICE

(Second

UNIT PRICE

(Third

Period) Month Period) Month Period) Month Period)

Carpet Cleaning by Extraction

100 SF 50 $ 23.86 $ 23.86 $ 23.86 $ 23.86 $ 23.86

$ 37.90 $ 37.90

Stripping and Sealing 100 SF 50 $ 37.90 $ 37.90 $ 37.90 $ 37.90 $ 37.90

Strip and Apply Finish Floor

100 SF 50 $ 37.90 $ 37.90 $ 37.90

$ 6,484.42 $ 6,484.42 Interior and exterior side of the exterior windows.

B. Exterior Job

1 $ 14,702.69 $ 14,702.69 $ 14,702.69 $ 14,702.69 $ 14,702.69 Windows Washing A. Interior

Job 1 $ 6,484.42 $ 6,484.42 $ 6,484.42

Wash Blinds and coverings

Each 100 $ 29.48 $ 29.48 $ 29.48 $ 29.48 $ 29.48

Postal Lock Boxes and Mail Cases

Job Reserved $ - $ - $ -

$ 21.90 $ 21.90

Scrub and Rinse Loading Docks, Platforms, Trash Rooms, Garage

Ramps and Driveways

100 SF 50 $ 23.86 $ 23.86 $ 23.86 $ 23.86 $ 23.86

Pressure Washing and Steam Cleaning

100 SF 50 $ 21.90 $ 21.90 $ 21.90

9.

10.

11.

12.

13a.

13b.

14a.

14b.

15a.

15b.

Planting Government

Furnished Trees and Plants

Hour Reserved $ - $ - $ - $ - $ - Tree Thinning Hour Reserved $ - $ - $ -

$ 200.28 $ 200.28

Snow Hauling Services for hauling snow from the facility.

Include costs for truck and driver.. See Note 1

Hour 10 $ 200.28 $ 200.28 $ 200.28 $ 200.28 $ 200.28

Snow Removal Services for removing snow and ice requiring use of heavy equipment such as plows, bobcats etc.

Include cost for all equipment and labor.

See Note 1

Hour 50 $ 200.28 $ 200.28 $ 200.28

$ 84.22 $ 84.22

Hourly Rate for Laborer After Normal Working Hours See Note

2/3

Hour 10 $ 63.16 $ 63.16 $ 63.16 $ 63.16 $ 63.16

Hourly Rate for Laborer During Normal Working Hours See Note 2/3

Hour 10 $ 84.22 $ 84.22 $ 84.22

$ 42.11 $ 42.11

Hourly Rate for Janitor After Normal Working

Hours See Note 2/3

Hour 10 $ 63.16 $ 63.16 $ 63.16 $ 63.16 $ 63.16

Hourly Rate for Janitor During Normal

Working Hours See Note

2/3

Hour 10 $ 42.11 $ 42.11 $ 42.11

$ 46.72 $ 46.72

Hourly Rate for Supervisor After Normal Working Hours See Note 2/3

Hour 10 $ 42.11 $ 42.11 $ 42.11 $ 42.11 $ 42.11

Hourly Rate for Supervisor During Normal Working Hours See Note 2/3

Hour 10 $ 46.72 $ 46.72 $ 46.72

16.

17.

18. $ 63.16 $ 63.16 Deep clean exterior bollards on sidewalk-plaza in bundles of 10-each bundle

Per job 7 $ 63.16 $ 63.16 $ 63.16

$ 31.58 $ 31.58

Deep clean all exterior pavers on sidewalk-plaza, including ramp-all pavers.

Per job 2 $ 231.60 $ 231.60 $ 231.60 $ 231.60 $ 231.60

Deep clean pavers in bundles of 50 pavers (approximately 1,250

SF) – each bundle

Per job 2 $ 31.58 $ 31.58 $ 31.58

[13]

All the contractor’s labor hour prices must include expenses for overhead, General and Administrative (G&A) and profit. Thus no separate allowance for travel time, parking, overhead, G&A or profit will be applied when hourly services are ordered.

Offeror must submit offers for all locations in order to be considered for award. The contract will be awarded to the responsible offeror submitting the best offer in the aggregate for all locations. Offerors MUST quote prices for all four of the renewal options, in addition to the initial period, in order to be considered for award. Renewal options shall be priced using the wage determination contained in this solicitation. Upon exercising a renewal option, the contract price will be adjusted in accordance with FAR 52.222-43 Fair Labor Standards Act and Service Contract Labor Standards—Price Adjustment (Multiple Year and Option Contracts) (May 2014).

Note 1: Manual snow removal includes the use of snow blowers, shovels, etc and application of snow melt or sand for building entrances, steps, landing, sidewalks, plaza and parking areas is included in the basic monthly price. DO NOT include manual snow removal in the hourly line item prices for snow removal and hauling.

Note 2: Quote a per hour price for providing Above Standard Services that are in addition to the services specified herein as standard services. A laborer is a worker with responsibilities covered by the Department of Labor Wage Determination under the category of Laborer. Laborer work may include all miscellaneous jobs requested by the CO or their designee which will consist of, but not be limited to the following: 1) loading, unloading or moving of supplies and materials; 2) recurring set-up and breakdown of conference spaces; 3) miscellaneous tasks not included in the base contract services.

Note 3: Quote a price per hour for providing Above Standard Services when ordered that are in addition to the services specified herein for the standard services. Orders for above standard service may be placed orally when the amount of the order totals $2,500.00 or less or in the event of an emergency. All orders which exceed $2,500.00 must be placed or confirmed by issuance of a GSA Form 300, Order for Supplies or Services and will be paid by GSA Finance. The GSA Form 300 will describe the service to be provided and will establish, excluding emergencies as determined by the Contracting Officer (CO) or the Contracting Officer’s Representative (COR), the maximum number of hours for which the contractor will be compensated. Orders of $2,500.00 or less may be processed using the Governmentwide commercial purchase card, which is the preferred method to purchase and to pay for micro purchases. Individual orders for above standard services involving more than forty (40) hours will only be issued with the assent of the contractor. This above standard services provision is intended to be used to satisfy the Government's short term non recurring needs for service. Should a continuing need for additional service arise, a contract modification will be negotiated pursuant to the "Changes Fixed Price" clause. Above standard services cannot be accomplished by diverting resources from work that is supposed to be accomplished.

[14]

C. DESCRIPTION/SPECIFICATION/STATEMENT OF WORK

C.1 Definitions C.1.0 General Program The work specified in this specification shall be in accordance with all Federal, State, county and city laws, codes, and ordinances and shall follow the more stringent of them. In addition to compliance with these laws, the Contractor shall follow all applicable standard industry practices including, but not limited to, the Occupational Safety and Health Act (OSHA) and NIBS.

C.1.0.0 Above Standard Services Above Standard Services are services not covered in the monthly price of the contract. Contractor prices include all applicable labor, materials, supplies, training/certifications, equipment (except as otherwise provided), supervision, and management.

C.1.0.1 Acceptance The term constitutes acknowledgment that the supplies or services required in the contact conform to applicable contract quality and quantity requirements.

C.1.0.2 Approval ‘Approval’ means the Government has reviewed the submittals, deliverables, or administrative documents [e.g., insurance certificates, Safety Data Sheets (SDS), etc.], and has determined that the documents conform to contract requirements. Government approval shall not relieve the Contractor of responsibility for complying with Federal, State, and local laws and regulations.

C.1.0.3 Building A reference to ‘facility’ and ‘site’ is interchangeable with ‘building.’ A man-made structure or edifice which services are performed within or on the exterior of the formation and is intended to support or shelter any use or continuous occupancy.

C.1.0.4 Cleanable Square Feet – (EXHIBIT 1) The Cleanable area represents the portion of rentable square footage that is regularly cleaned, and excludes those components of rentable square footage that are not cleaned by the contractor or such as mechanical areas, most computer server rooms and wiring closets, and some storage and filing areas.

C.1.0.5 Cleaning Performance Standard – (C.5 Standard Services) The overall quality performance standard the contractor will be held to is: “The Contractor will clean the facility throughout the contract period, with the outcome of ensuring that the physical and capital assets are maintained and preserved in the same or better condition that they were in when the Contractor first started the contract, normal operating wear taken into account.”

C.1.0.6 Contracting Officer (CO) The CO has the responsibility for the administration of this contract. The CO alone, without delegation, is authorized to take action on behalf of the Government to amend, modify or deviate from the contract terms, conditions, requirements, specifications, details and/or delivery schedules, make final decisions on disputed deductions from contract payments for nonperformance or unsatisfactory performance; terminate the contract for convenience or default; and issue final decisions regarding contract questions or matters under

[15] dispute. However, the CO may delegate certain other responsibilities to authorized Government representatives.

C.1.0.7 Contracting Officer's Representative (COR) The COR shall be appointed by letter from the CO at time of award and if necessary revised by letter during the contract period to assist him/her in discharging his/her responsibilities. The responsibilities of the COR include, but are not limited to: Evaluating Contractor performance with the Government's representative at the work site; advising the Contractor of proposed deductions for nonperformance or unsatisfactory performance; compliance with contract requirements insofar as the work is concerned; issuing purchase orders, and advising the CO of any factors which may cause delay in work performance. The COR will assist in the discharge of the Contracting Officer's responsibilities when the Contracting Officer is unable to be directly in touch with the contract work. The CO uses CORs as the primary Government representatives for the administration of the contract. CORs shall have proper training and experience in inspecting contracts, but do not have the authority to modify the contract.

C.1.0.8 Contractor Reference to ‘Contractor’ throughout the statement of work (SOW) even for those references to subcontracted type tasks shall mean the responsibility of the contract service provider.

C.1.0.9 Custodial A reference to ‘custodial’ is interchangeable with ‘janitorial’. Custodial and related services can include cleaning, window washing, trash removal, recycling, landscaping, and maintaining a building or area.

C.1.0.10 Defective Service (Deficiencies) A unit of service that does not conform to the level of performance specified

C.1.0.11 Emergency The term ‘emergency’ includes, but is not limited to bombings, and bomb threats, civil disturbances, fires, explosions, electrical failure, loss of water pressure, building flooding, sanitary and sewer line stoppage, chemical and gas leaks, medical emergencies, hurricanes, tornadoes, floods, and earthquakes.

C.1.0.12 Environmentally Sustainable – (C.3 Green Cleaning) These are products or services that have a lesser or reduced effect on human health and the environment when compared with competing products or services that serve the same purpose. This comparison may consider raw materials acquisition, production, manufacturing, product, chemicals, packaging, distribution, reuse, operation, maintenance, or disposal of the product or service. Refer to Section C.17 Federal Requirements for a list of environmentally sustainable attributes and certifying entities.

C.1.0.13 Federal Holidays – (F.3 Recognized Holidays) Federal holidays are New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, and Christmas Day.

When Federal Holidays fall on weekends, a weekday is typically designated as the holiday.

C.1.0.14 Federally Equipped Food Service – Reserved

C.1.0.15 Floor Maintenance Services – (C.5.1.1 Floor Care) Services required for all non-carpeted flooring such as concrete, ceramic, terrazzo, brick and marble which requires periodic finish stripping, sealing/ re-sealing.

[16]

C.1.0.16 Guiding Principles for Sustainable Existing Buildings A commitment by federal agencies to accomplish specific sustainability goals and employ environmentally responsible and resource-efficient practices and processes throughout a building’s life-cycle. The goal is to minimize and offset consumption of energy, water and other resources and to eliminate all waste and pollution from building operations and activities. The result is to reduce the environmental impact of the Federal Government, which will expand and complement the building design economy, utility, durability, and comfort. See http://www.gsa.gov/graphics/pbs/12012008_Guiding_Principles_for_Sustainable_Existing_Buildings.pdf

The common objective is to reduce the overall impact of the built environment on human health and the natural environment by:

-Improving energy efficiency and reductions in greenhouse gas emissions.

-Reducing water consumption intensity.

-Acquiring green products and services.

-Implementing pollution prevention measures, including reduction or elimination of the use of toxic and hazardous chemicals and materials.

-Implementing cost-effective waste prevention and recycling programs.

-Increasing diversion of solid/trash waste.

C.1.0.17 GSA Green Purchasing Program (GPP) – (C.4 Green Purchasing Plan) The GPP which includes the Green Purchasing Plan specifies requirements to promote the purchase of environmentally sustainable products and services.

C.1.0.18 Green Cleaning – (C.3 Green Cleaning) Green Cleaning is a planned and organized approach to cleaning specifically designed to protect building occupants’ and workers’ health, while at the same time reducing environmental impacts.

C.1.0.19 LEED-EB – (H.7 LEED-EB)

Leadership in Energy and Environmental Design for Existing Buildings (LEED) provides building owners and operators with a concise framework for identifying and implementing practical and measurable green building design, construction, operations and maintenance solutions. Once a building has achieved LEED certification all future purchases and services must be evaluated and ensure compliance with LEED to maintain the certification.

C.1.0.20 Modification Modification is a bilateral or unilateral change in the terms of a contract.

C.1.0.21 Negligence Is the failure to use care under the circumstances, it is the doing of some act which a person of ordinary prudence would not have done under similar circumstances or failure to do what a person of ordinary prudence would have done under similar circumstances.

C.1.0.22 Designated On-site Authority The term "designated on-site authority" means a person designated in writing by the contractor who has authority to act for the contractor on a day-to-day basis at the work site.

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C.1.0.23 Ordering Official Ordering Officials are appointed by letter from the CO. Ordering Officials shall be the Government’s representative for the ordering of supplies and services.

C.1.0.24 Performance Based Service Contracting This is a procurement strategy that seeks to issue technical requirements that set forth outcomes for performance instead of specific requirements on how to perform the service. This strategy shifts the risk of performance to the Contractor by allowing the Contractor to design the methods of achieving desired results as defined by the performance quality standards established by the Government.

C.1.0.25 Periodic Work Cleaning jobs that are developed into a schedule where work is performed less frequently than monthly i.e.

quarterly; semi-annually.

C.1.0.26 Product Preference – (EXHIBIT 6) Products that are identified as environmentally sustainable shall be selected over those which do not carry such designations. The following factors to consider when selecting products include: environmental performance, cost performance, bio-based, recycled content, biodegradability, technical performance, and availability.

C.1.0.27 Quality Assurance Surveillance Plan (QASP) – (EXHIBIT 2) The QASP is the Government’s surveillance method for monitoring and evaluating the Contractor's performance under a Performance Based Statement of Work (PBSOW) to ensure services meet contract requirements.

C.1.0.28 Quality Control Program (QCP) – (C.14 Quality Control Plan (QCP)) The Quality Control Program is a system for identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable. It includes those continuous actions taken by a Contractor to control the performance of his or her employees and subcontractor's services so that they consistently meet the contract requirements. Preparation of this document is the responsibility of the Contractor.

C.1.0.29 Sanitize This is the process of making the surface free from elements, such as filth or bacteria, viruses and fungi, that endanger health: hygienic so that the number of germs is reduced to a level that the spread of disease is unlikely.

C.1.0.30 Service Calls – (C.7 Service Calls) Service calls are considered standard service requirements such as requests from tenants, GSA, or other entities to address spills, custodial related problems or malfunctions, replenish restroom supplies or nonrecurring requests for rearranging furniture in a conference room, special events support, etc.

C.1.0.31 Standard Services – (C.5 Standard Services) A standard service is defined as all services that are included in the monthly price or are defined in the contract document. Prices are to include all applicable labor, materials, supplies, training/certifications, equipment (except as otherwise provided), supervision, overhead, profit, general and administrative costs, travel time, parking and management.

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C.1.0.32 Stewardship This is the responsibility for managing, conducting or supervising the quality, state or condition of a commercial or institutional building.

C.1.0.33 Storage Space Space generally consisting of concrete, wood block, or unfinished floors; bare block or brick interior walls;

unfinished ceilings; and similar construction containing minimal lighting and heating. Storage space includes attics, basements, sheds, portions of parking structures and other unimproved facility areas.

C.1.0.34 Contractor Performance Assessment Reporting System (CPARS) Web based contractor performance evaluation system used by Government agencies including GSA to evaluate contractors on a semi-annual basis. The CPARS was created as a Federal multiple-agency, shared-file system that collects, maintains, and disseminates contractor performance information as required by Federal Acquisition Regulation (FAR), Subpart 42.15.

the required work commercially.

C.2 Objectives and Scope This contract is for custodial and related services as well as Above Standard Services items identified in paragraph B.1.0. Offer for Above Standard Services with a Performance-Based Statement of Work (PBSOW). As a performance-based contract, the requirements are stated in terms of desired results with associated quality standards. The contract consists of two major functional areas: standard services and Above Standard Services.

C.2.0 The Contractor Shall

-Furnish all personnel, labor, equipment, materials, tools, supplies, supervision, management, training/certifications, and services, except as may be expressly set forth as Government furnished, and otherwise accomplish all actions necessary to or incident to, perform and provide the work efforts described in the contract. This work shall be in accordance with all Federal, State and local standards as well as the most current version of all applicable consensus standards including any supplements or revisions. In addition to compliance with these laws, the Contractor shall follow all applicable standard industry practices including, but not limited to the Occupational Safety and Health Act (OSHA) and

NIBS.

-Ensure that their employees are properly trained, licensed and/or certified to operate necessary building systems or equipment for which licensed and/or certified personnel are required by Federal, State, or local laws; codes, or ordinances.

-Be responsible to make the management and operational decisions to meet the quality performance standards required under this contract.

-Use innovation, technology and other means and methods to develop and perform the most efficient cleaning services for the building and exterior granite as referenced in Sections B.1.0, B1.1., C.5.2.4, J2 and J.4.

-Implement an effective Quality Control Plan (QCP).

-Maintain an effective service call system that results in prompt, professional, and courteous resolution of tenant concerns.

-Keep the CO or their designee informed of current status of the work being performed, provide work schedules and provide other pertinent information needed by the CO or their designee.

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-Reduce the environmental impacts of work performed under this contract by using, to the maximum extent, environmentally sound practices, processes, and products.

-Provide training/certifications for their employees that stress stewardship in cleaning practices i.e., the use, disposal and recycling of cleaning chemicals; and dispensing equipment and packaging. Current information on stewardship, training, educational materials and other issues can be found in ASTM E1971-05 or at the ASTM web site. Information on these items is also available on the web site:

Stewardship for the Cleaning of Commercial and Institutional Buildings (www.astm.org) and ISSA’s web site (www.issa.com).

C.2.1 Cleaning Hours The performance of the cleaning at building(s) shall take place between the hours of 5:30 a.m. and 10:00 p.m. cleaning is required, but some cleaning will be accomplished after 3:00pm. Specific rooms and areas requiring other than daytime cleaning will be furnished by the CO or their designee before award and updated as needed. The hours shall not be changed unless authorized by the CO or their designee.

C.2.2 Normal Building Operating Hours “Normal Building Operating Hours” are the hours the building is open for tenant occupancy.

C.2.3 Normal Working Hours “Normal working hours” are the hours of building operations under most circumstances when all services shall be provided to all occupants.

C.3 Green Cleaning The Contractor is required to conduct custodial and related services in a manner as to utilize industry best practices and guiding principles to minimize the Government’s Environmental Footprint. This requires annual reporting of non-bio-based, bio-based, sustainable, and green products and materials.

The policy of GSA is to bring most, but not all, of its owned buildings into conformity with the most current and Government-accepted version of LEED for Existing Buildings (LEED-EB) current rating system by the U.S. Green Building Council (www.usgbc.org). Only in those instances where GSA is pursuing LEED-EB certification will additional LEED-EB scope requirements be added to this specification as specified in Section H.7 LEED-EB.

C.4. Sustainable Purchasing The Contractor shall use safe and environmentally friendly products as referenced throughout this specification. Green cleaning products and processes include those meeting government and third party certified sustainability standards, other environmentally protective products and services as well as those that conserve energy, water, and other resources. Contractor shall select and track cleaning product and materials purchases as described herein.

C.4.0 Sustainable Product Standards In the performance of this contract Contractor shall purchase and use, to the extent possible, the safest and most environmentally friendly products. Products used in GSA facilities shall meet the following standards:

Key Sustainable Products (KSPs): Categories of products and standards designated by GSA as those most commonly purchased in the execution of contracts and task or delivery orders for supplies and services performed at GSA property. Use of KSPs is mandatory.

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See the Green Procurement Compilation at https://sftool.gov/greenprocurement/gsapbs for a partial list of products that comply with the KSP standards.

Federal Programs Designated Sustainable Products: A compilation of products designated as sustainable by U.S. Department of Agriculture (USDA) BioPreferred, Environmental Protection Agency (EPA) CPG, EPA Safer Choice and Department of Energy's EnergyStar or Federal Energy Management Program (FEMP). Visit https://sftool.gov/green-products/5/cleaning-products.

o When selecting Non-KSP products from the EPA-designated (e.g. Comprehensive

Procurement Guidelines (CPG) and USDA designated in the BioPreferred Program and all other factors (such as price, performance, and availability) being equal, the Contractor shall select the CPG item.

o For other purchases, unless the Contractor receives an exemption from the Contracting

Officer or their designee, the Contractor shall select USDA designated in the BioPreferred Program products over products with other sustainable attributes. Visit (http://www.biopreferred.gov/), o For those categories of product not recognized by one of the aforementioned standard’s, preference shall be given to products meeting the California Code of Regulations maximum allowable Volatile Organic Compounds (VOC) levels for the appropriate cleaning product category (California Air Resource Board/California Code of Regulations (CCR), Title 17 CCR Section 94509 – (Topic cited; Standards for consumer products at http://www.arb.ca.gov/consprod/regs/2008/3cp.htm).

Contractor shall also ensure that (a) Green cleaning products and processes are complaint with the

Guiding Principles for Sustainable Existing Buildings. (b) Vacuum cleaners meet the Carpet and Rug Institute (CRI) Seal of Approval. (c) Products meet the American Society of Testing Materials (ASTM) standards. (d) Chemical concentrates that require dilutions are used whenever possible as compared to ready-to-use products. Dilution control equipment should be employed to ensure correct dilutions of concentrates and to protect workers from exposure to concentrated chemicals.

C.4.1 Key Sustainable Products (KSPs) Use of the listed KSPs is mandatory for all contracts and task orders and contractors are required to provide submittals demonstrating compliance (see subsection C.4.1.2 below). These KSPs were selected to simplify compliance with the various statutes and executive orders that require products purchased for use in the performance of this contract include products that are recycled content, biobased, non-ozone-depleting, less-toxic alternatives, energy-efficient, water-efficient, and meet environmental standards recommended by EPA or adopted by voluntary consensus standards bodies. Mandatory KSPs and their associated standards follow:

Wastebasket liners (24" x 33" or smaller)

≥ 20% post-consumer recycled content

OR

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UL 126

Paper towels 100% total recycled content, including ≥ 50% post-consumer recycled content

OR

Green Seal (GS-1)

Bathroom tissue 100% total recycled content, including ≥ 25% post-consumer recycled content

OR

Green Seal (GS-1)

Hand soap USDA BioPreferred

AND ONE OF THE FOLLOWING:

EPA Safer Choice or Green Seal (GS-41) or UL 2784 (formerly EcoLogo 104)

Multipurpose cleaner EPA Safer Choice or Green Seal (GS-37) or EcoLogo (UL 2759)

C.4.1.2 Proof of Compliance For each Key Sustainable Product used in the performance of this contract, the Contractor shall submit proof of compliance to the CO or their designee prior to the start of each contract year. For Contractors meeting the KSP standards using AbilityOne products, proof of compliance can be downloaded from the AbilityOne catalog website (https://www.abilityone.com/OA_HTML/ibeCZzpHome.jsp?sitex=10020:22372:US).

C.4.1.3 Exemptions If cleaning products that meet the criteria above are (1) not reasonably available within a reasonable period of time; (2) fail to meet the performance standards set forth in the specification or fail to meet the reasonable performance standards of GSA; or (3) are available only at an unreasonable price, only then can the custodial Contractor use other types of products. In these cases the Contractor shall continue to use, to the extent possible, the safest and most environmentally friendly products. Exemptions can be granted to the Contractor only by the CO or their designee.

C.4.2 Green Cleaning Plan The Contractor shall submit a green cleaning plan that sets forth the procedures, products and equipment that will be used to reduce the exposure of building occupants and maintenance personnel to potentially hazardous chemical, biological and particulate contaminants. The plan shall include building-specific standards that will apply to dusting, dust mopping, dry floor cleaning, chemical handling and tracking, cleaning equipment and associated planned maintenance. Plan shall also describe how hard floor and

[22] carpet maintenance will minimize chemical use; practices for cleaning entryways; practices for the handling and storage of cleaning chemicals to minimize spills, leaks, and other mismanagement; practices related to the use of chemical concentrates and dilutions systems; personnel training; and green cleaning quality control processes.

C.4.3 Additional Guidance for Other Products See the table below and the Janitorial Services section of the Green Procurement Compilation at https://sftool.gov/greenprocurement/servicecategory/7?slug=janitorial-services for additional suggestions on buying green.

Product Contents to Avoid Product Availability

CPG Bio-based Safer Choice

Green Seal

Floor Finish

Zinc, metal-cross linked polymers, butyl ether, formaldehyde, nitrobenzene, phenol, petroleum-based solvents (glycol ethers, stoddard solvent)

X

Floor Stripper

Butyl cellosolve, monoethanolamine, sodium hydroxide X

Mulch and Compost Virgin materials X X

Snow and ice removal products

Toxic, propylene glycol methyl ether, ethanol, ammonia X X X

Vacuum Cleaner & Other Equipment

See CRI Green Label Standard for Vacuum Cleaners for additional guidance

X X X X

C.5 Standard Services C.5.1 Interior Services

C.5.1.0 Performance Standards The Contractor through innovation, technology, or other means shall perform the work in this contract to meet the quality and performance standards in this Section. Evaluations of the Contractors work shall be based on the standards in this Section and conducted in accordance with the Government’s ‘Quality Assurance Surveillance Plan (QASP).’

C.5.1.1 Floor Care The Contractor shall provide a floor maintenance schedule to the CO or their designee in accordance with the requirements in C.18 Contractor Submittals/Deliverables Chart.

-Bare Floors (includes Wood Floors): base moldings, and grout shall be clean and free of debris including but not limited to dirt, water streaks, mop marks, string, gum, tar, and other foreign matter. Disinfectant cleaner(s) shall be used. The floors shall maintain their natural luster and not have a dull appearance.

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-Asbestos Containing Building Material (ACBM) Floors: Cleaning of flooring that may contain asbestos material, such as Vinyl Asbestos Tile (VAT), shall comply with the methods prescribed in the National Institute of Building Sciences (NIBS) Guidance Manual, ‘Asbestos Operations and Maintenance Work Practices.’ The Contractor shall have a copy of the NIBS Guidance Manual. Upon request, the Government shall make available to the Contractor any asbestos sampling results.

-ADP/Data Center Floors: Damp mopping shall be the only method of wet cleaning for floors in Automated Data Processing (ADP)/Data Center spaces.

-Asphalt Floors: Damp mopping shall be the only method of wet cleaning for floors containing asphalt material.

-Granite and Marble Floors: All applicable floor areas shall be maintained in accordance with industry standards, and the standard identified in the Contractor’s ‘Quality Control Plan.’

-Loading Dock Floors: Floors shall be clean and free of debris including but not limited to dirt, water streaks, map marks, string, gum, tar and other foreign matter.

C.5.1.2 Carpets and Rugs -Extraction: Build-up, spills, crusted material, spots and smears in public areas shall be removed by extraction as part of basic services. Extraction used in Tenant areas shall be as a spot cleaning method only and shall not exceed 10 SqFt. Areas of tenant space requiring extraction shall be completed according to section C.6.1 Carpet Extraction (Private Areas that exceed 10 sq. ft.) under Above Standard Services. There shall be no areas of deterioration or fuzzing to the carpets and rugs as a result of harsh brushing or scrubbing. Cleaned areas of carpets and rugs shall be reasonably blended with surrounding carpets. The Contractor shall coordinate with the CO or their designee the times when carpet shall be cleaned. The carpet shall be dry within 24 hours and before customers occupy the building on the next business day. The Contractor shall take measures to prevent the growth of mold. Moving of printers, computer equipment, and similar types of electronic equipment is to be coordinated with the CO or their designee and customer, as required, prior to cleaning of the carpet. Any furnishings moved are to be returned to their original positions.

-Spot Cleaning: Carpet surfaces shall be free of removable spots, soiled traffic patterns, dirt, dust, debris, gum, and crusted materials.

-Vacuuming: Carpet surfaces are to be free of dirt, dust, and other debris. Vacuuming shall be done at a frequency that will protect the integrity of the carpet and prolong wear. The Contractor shall utilize at a minimum HEPA vacuum cleaners that meet the requirements of the Carpet and Rug Institute’s ‘Seal of Approval/ Green Label Vacuum’ Program.’ http://www.carpet-rug.org/commercial-customers/cleaning-and-maintenance/seal-of-approval-products/vacuums.cfm.

C.5.1.3 Floor Mats and Runners Mats and runners shall be laid out as specified by the CO or their designee at main entrances, main lobbies, and main and secondary corridors at all times, and must have finished edges. Mats and runners shall be free of removable spots, soiled traffic patterns, dirt, debris, gum, and crusted materials. Harsh brushing or scrubbing that may cause deterioration or fuzzing should be avoided. They shall receive scheduled cleanings and routine inspections based upon the manufacturer's instructions. Any mats and

[24] runners that are found to be non-repairable or cannot be cleaned shall be brought to the attention of the CO or their designee so they can be replaced. Mats and runners shall be stored in accordance with the ANSI/ASEE A1264.2-2006 ‘Provision of Slip Resistance on Walking/Working Surfaces Guidelines.’

In the event of wet or inclement weather mats and runners are used, the mats and runners shall be placed at entrances and at other areas identified by the CO or their designee prior to the building occupants reporting to work. Wet or inclement weather mats and runners shall be removed, cleaned, and stored by the Contractor when the CO or their designee determines that they are no longer required.

C.5.1.4 Restrooms, Shower Rooms, Tenant Break Rooms, Locker Rooms and Holding Cells -Cleaning: All areas shall be cleaned using a disinfectant cleaner. Fixtures shall maintain a high level of luster and be free of dust, mold, mildew, streaks, and encrustations. Partitions, doors, vents, sills, and walls shall be free of dust, dirt, bodily fluids and waste, and graffiti regardless of height. Shower curtains shall be cleaned and free of mold and dirt. Surfaces: All metal (door frames, handles, and fixture) and glazed surfaces (including partitions), shall be sanitized and made free of smears, finger marks, streaks and shall have a uniform luster.

-Equipment: Cleaning shall be performed under and around equipment to the extent practical without moving or lifting items.

Restrooms shall be free of discarded material and trash shall be emptied to prevent the containers from overflowing.

-Dispensers: The Government shall provide dispensers. The Contractor shall replenish supplies and fill dispensers as a standard service, including dispensers in tenant break rooms. The supplies for the provided dispensers shall be compatible with the dispenser’s manufacturer’s requirements. Supplies shall be consistent with the Comprehensive Procurement Guideline (CPG) items. Hand soaps shall not contain antibacterial agents except where required by Federal, State, local requirements and health codes.

Monies collected from tampon and sanitary napkin dispensers shall be retained by the Contractor who shall provide and replenish the product at their expense.

-Floors: The quality standard for providing standard service is the same as that described in Section C.5.1.1. Floor Care.

-Receptacles: The Government shall provide receptacles. The Contractor shall empty, clean, and sanitize the sanitary napkin and waste receptacles.