465OEC-ESIMAJ0619-00 for Statewide ESInet Next Gen Core Services_Redacted.pdf

Connecting Your World

AT&T Response to State of Wisconsin's RFP #MAJ0619 for Statewide ESInet and Next Generation Core Services

March 10, 2020

Richard Krause

AT&T

Client Solutions Executive 221 W Washington St.

Appleton, WI 54911, USA Office: +1 (920) 735-3193 Mobile: +1 (262) 366-6821 richard.krause@att.com contained herein.

AT&T Response to State of Wisconsin's RFP #MAJ0619 for Statewide ESInet and Next Generation Core Services

AT&T Corp. on behalf of itself and its service-providing affiliates (“AT&T”) would like to thank the State of Wisconsin (the “State” or “Customer”) for the opportunity to respond to this RFP Number MAJ0619 (the “RFP”). Notwithstanding anything contained in this RFP to the contrary, AT&T submits this RFP response (the “Response”). Submission of this proposal by AT&T does not obligate either party to enter a contract of any kind, create legal obligations on the part of either party or obligate either party to pay expenses incurred by the other party. Any agreement between the parties must be in writing and signed by both parties after negotiation of appropriate terms and conditions. Please be advised that generally where AT&T has taken an exception to terms and conditions contained in the RFP, AT&T is proposing an alternative clause based on language contained in the Contract #505004-014-BCNMGSRVCS-01, Managed Services for BadgerNet Converged Network Contract, which exists currently and is the product of an arms-length negotiation between the parties. If awarded the opportunity to do so, AT&T is confident in its ability to negotiate successfully a mutually agreeable contract document based on the RFP and this Response.

Any third party software used with the Services (as defined in the definitive contract documents to be entered into between the parties in the event of an award to AT&T hereunder) will be governed by the written terms and conditions of the third party software supplier’s software license documentation applicable to such software. Title to software remains with AT&T or its supplier. Customer, as licensee, will be bound to all such terms and conditions, and they shall take precedence over any agreement between the parties as relates to such software.

AT&T respectfully requests that information in this document be held confidential by the State, to the extent allowed under applicable law.

Proposal Validity Period—The information and pricing contained in this proposal is valid for a period of one hundred eighty (180) days from the date written on the proposal cover page unless rescinded or extended in writing by AT&T.

Proposal Pricing—Pricing proposed herein is based upon the specific product/service mix and locations outlined in this proposal and is subject to the mutually agreed terms and conditions for those products and services unless otherwise stated herein. Any changes or variations in the terms and conditions as proposed herein by AT&T, the products, length of term, services, locations, and/or design described herein may result in different pricing. Prices quoted do not include applicable taxes, surcharges or fees. In accordance with the tariffs or other applicable service agreement terms, Customer is responsible for payment of such charges.

Providers of Service—Subsidiaries and affiliates of AT&T Inc. provide products and services under the AT&T brand. AT&T’s Corp., an AT&T company, is the proposer for this opportunity.

“Background IP”, per Attachment 1 of the RFP— AT&T ESInet service is an existing nationally available service, provided using pre-existing intellectual property of AT&T and its subcontractor (“Background IP”). Background IP includes all elements of the proposed solution, including the network architecture and methodologies and procedures regarding SLAs, security, solution design, call routing algorithms and other aspects of the service.

Copyright Notice and Statement of Confidentiality—© 2020 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo, and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

Table of Contents RFP Response

6. GENERAL REQUIREMENTS

6.1 Organizational Capabilities

6.2 Staff Qualifications

6.3 Relationships with Subcontractor Partners

6.4 Governance

7. PLANNING AND DESIGN APPROACH

7.1 Project Management Approach

7.2 Preliminary Plan

7.3 Transition Plan: Current and Future

7.4 Service Management Plan

8. TECHNICAL APPROACH

8.1 ESInet Approach

8.2 Ingress Approach

8.3 Core (NGCS) Approach

8.5 Implementation Approach

8.6 Security Approach

8.7 Service, Maintenance and Support Approach

8.8 Testing

8.9 Reporting System Dashboard

9. USE CASES

9.1 Use Case Scenario Legacy Traffic to Legacy PSAP

9.2 Use Case Scenario NG Traffic to Legacy PSAP

9.3 Use Case Scenario NG Traffic to NG PSAP

9.4 Use Case Scenario Legacy Traffic Transfer to Legacy PSAP

9.5 Use Case Scenario Legacy Traffic Transfer to NG PSAP

9.6 Use Case Scenario NG Traffic Transfer to NG PSAP

10. VALUE ADD / OPTIONAL SERVICES

March 10, 2020 Page 1

RFP Response State of Wisconsin

Request for Proposal #MAJ0619

Statewide ESInet and Next Generation Core Services

Direct all communications about this RFP to:

Andrea Welch, Procurement Manager Department of Administration Email: andrea.welch@wisconsin.gov

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6. GENERAL REQUIREMENTS

The State requires the SSP to have the proven ability to deliver the types of services sought in this RFP. The purpose of this section is to provide the State with a basis for determining a Proposer’s capability to undertake this Contract.

Unless directed to do so, Proposer shall not direct the reader to a website or any other source outside of the applicable RFP section as part of its response to the requirement or question unless it is a map, diagram or schematic included in another section within the RFP.

AT&T Response:

AT&T understands.

6.1 Organizational Capabilities

Describe your company’s experience providing services like those required by this RFP to customers of comparable size, scope, and circumstance, including your company’s experience in public safety communications, E9-1-1 and NG9-1-1 implementation and operation. Include an organizational chart for your company indicating lines of authority for personnel involved in performance of the potential Contract and include an issue escalation process used to resolve any potential issues between the State and the Contractor during the Contract.

AT&T Response:

AT&T is uniquely qualified to perform the work described in this Request for Proposal.

AT&T, a $147B company, is a recognized leader in National Public Safety. A major part of AT&T is our Commercial, Consumer, Enterprise and Government Leadership. AT&T has a robust Public Safety Solutions practice that nationally serves Public Safety Agencies with Legacy and Next Generation 911 call routing (ESInet), Call Handling, Logging Recorder, Location Services, Computer Aided Dispatch (CAD), GIS, Records Management, Jail Management, AVL, Security, Cloud solutions, IP Networks, Wireless solutions, Internet of Things (IoT), Unified Communications and many more applications and services. AT&T is driving the convergence and integration of communication technologies and applying them to the Public Safety sector to more quickly and effectively manage emergency response.

AT&T was one of the first carriers to implement the original 911 service, enhanced 911 and now Next Generation 911. In 2015, AT&T made a bold national product

March 10, 2020 Page 3 announcement that detailed our vision for a national i3 compliant ESInet solution. This solution is funded and built by AT&T to support twice the busy hour 9-1-1 call volume for the entire United States.

AT&T is an industry leaders in terms of ESInet systems contracted and delivered. At the time of this writing, AT&T has more than PSAPs connected and/or contracted to ESInet solutions. These systems and contracts cover more than 70 million U.S. residents in aggregate. No other provider has the same depth of experience in architecting and delivering mission critical Next Generation 9-1-1 solutions.

AT&T provides both Legacy E9-1-1 and NG9-1-1 services nationwide, including ANI/ALI network services, Legacy CAMA 9-1-1 Call Handling, NG9-1-1 ESInet-based 9-1-1 Call Handling, Logging Recorder solutions and CAD/RMS/JMS solutions. As a premier channel partner for the leading NG9-1-1 Call Handling suppliers, we maintain 9-1-1 Call Handling services for over 1700 PSAPs today.

For the State of Wisconsin, our solution in this proposal leverages the experience of AT&T in the following areas:

• A NG9-1-1 provider in 20+ states

• An OSP provider of Wireline, VoIP and wireless service

• AT&T owned/operated network and facilities

• The provider of FirstNet for Wisconsin and 49 other states

• AT&T is a leading ESInet providers in the US

• AT&T & Intrado VIPER as long-standing partners with some of the largest agencies in the US

Listed below are the current AT&T ESInet™ escalation steps. Names and contact information will be provided at time of contract award.

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Contract Escalation Process

Should there be a contractual issue arise between the State of Wisconsin and AT&T the following steps would be taken to gain resolution on the issue.

Step 1. The assigned AT&T Program Manager would be the initial point of contact for all contractual issues between the State of Wisconsin. This individual serves as the overall project lead with the authority to represent AT&T on a wide range of topics including contractual and system performance issues.

Step 2. Should step 1 not provide the level of resolution required by the State of Wisconsin step 2 would include the direct involvement of the Midwest Sales Director.

That resource will engage all required internal AT&T resources to discuss the issue with the State and to properly address any and all concerns. This step would include the engagement of AT&T contract managers and legal if needed to ensure a timely resolution of the identified issue.

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6.2 Staff Qualifications

The SSP shall provide experienced personnel, capable of and devoted to the successful accomplishment of work to be performed under the Contract. The SSP shall assign specific individuals to key positions (Key Personnel) in support of the Contract such as account manager, technical engineer, technical coordinator, provisioning coordinator, etc. As requested by the State, the SSP shall remove and/or replace Key Personnel for performance under the Contract.

AT&T Response:

AT&T understands and complies.

AT&T will supply the required personnel to fill the key positions identified above. The resources that will take part in this project have been heavily involved in other large complex Public Safety projects and that experience will aid the overall project. In addition, AT&T has over 400 internal resources behind the scenes dedicated to supporting AT&T ESInet™. AT&T and our partners will engage other internal resources to complete the project as outlined within the RFP and in the timeline required.

AT&T will work to remove or replace key personnel for performance as requested by the State of Wisconsin. AT&T will work with the State to arrive at a mutual agreement as to whether to replace key personnel.

(AT&T shall employ and make available at reasonable times an adequate number of appropriately qualified and trained personnel, familiar with Customer’s operations and use of telecommunications services, to provide and support Customer’s use of the Services in accordance with the terms of AT&T’s response to this RFP. The identities and titles of specific persons and their availability to provide and support Customer’s needs will be separately established by authorized representatives of AT&T upon award of the RFP to AT&T. If required after contract award, AT&T will supply documentation to authenticate technical expertise, within the parameters of confidentiality limits.

Due to the possibility of promotions or role reassignments, AT&T is unable to guarantee that assigned personnel will remain on the project for the duration of any resulting contract. However, AT&T understands the importance of consistent support and will work with the Customer to the greatest extent possible to minimize personnel transition and to ensure that the performance of the personnel supporting the Customer and this project meets or exceeds the Customer’s expectations.

AT&T agrees to use all commercially reasonable efforts not to substitute key personnel, but must maintain the ability to deploy its employees and subcontracted forces as needed.

If Customer requests AT&T to substitute an employee, Customer shall provide such requests in writing, explaining in reasonable detail the reason(s) for the removal request. Any such request

March 10, 2020 Page 6 shall be for lawful reasons. AT&T will work with the Customer to reach a solution geared to providing Services in compliance with contracted standards.)

6.2.1. Project Manager

Identify and provide a resume for the Project Manager that will be assigned to this project and any additional projects they will be involved in during the Contract. The Project Manager will be the primary point of contact for DMA and must be available on an as-needed basis. Describe how the Project Manager will guarantee availability to DMA during the entire duration of the project.

AT&T Response:

AT&T will assign a Program Manager who is 100 percent dedicated to the State of Wisconsin as part of this significant project. The AT&T Program Manager will be the main point of contact for the State of Wisconsin (DMA) during the implementation phase of the project and will address all issues related to the project. This resource will be part of the project for a two-year period ensuring the vast majority of the PSAPs have been transitioned onto AT&T ESInet™. The AT&T Program Manager is well versed implementing large complex NG9-1-1 projects and as they will be a dedicated resource for this implementation, they will have guaranteed availability to DMA as required.

In addition, AT&T has included as part of our RFP response another resource to assist the State of Wisconsin and associated PSAP’s transition to AT&T ESInet™. AT&T’s Lifecycle Manager will start one month prior to the end of the Program Manager ensuring that there is a smooth transition between the two resources. The Lifecycle Manager will aid with bringing on any PSAP that have not yet transitioned to AT&T during the first two years of the project. This resource will also play a key role over the remaining eight years of the project addressing PSAP cuts, reporting requirements for the State of Wisconsin and the PSAP community and other administrative requirements.

(AT&T shall employ and make available appropriately qualified and trained personnel, familiar with Customer’s operations and use of telecommunications services, to provide and support Customer’s use of the Services in accordance with the terms of AT&T’s Response to this RFP.

The identities and titles of specific persons and their availability to provide and support Customer’s needs will be separately established by authorized representatives of AT&T upon award of the RFP to AT&T. If required after contract award, AT&T will supply documentation to authenticate technical expertise, within the parameters of confidentiality limits.

Due to the possibility of promotions or role reassignments, AT&T is unable to guarantee that assigned personnel will remain on the project for the duration of any resulting contract. However, AT&T understands the importance of consistent support and will work with the Customer to the greatest extent possible to minimize

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6.2.3. Designations, Certifications and Licenses

Describe all designations, certifications, and licenses that will aid Proposer’s personnel in providing the project deliverables in this RFP.

All indicated personnel must be capable of passing a background check by the State.

(AT&T shall employ and make available at reasonable times an adequate number of appropriately qualified and trained personnel, familiar with Customer’s operations and use of telecommunications services, to provide and support Customer’s use of the Services in accordance with the terms of AT&T’s response to this RFP.

All of AT&T’s Technicians, Service Consultants and Customer Service Personnel are well trained and skilled in their respective disciplines.

AT&T will comply with all legally required background check requirements, and will work with the Customer to address any additional background check policies consistent with applicable collective bargaining agreements, privacy concerns and AT&T policies.)

Many of AT&T employees, and our suppliers, directly involved in this project have advanced certifications such as PMP, ENP, Cisco CCNA, CCIE, CCENT and other manufacture certifications, designations and licenses that aid our ability to deliver NG911 products and services. Please see the resumes (provided in this document) for additional information pertaining to this topic.

In addition, AT&T has many resources that are behind the scenes that also have advanced certifications, advanced technical degrees, designations and licenses that play a critical role in the support of AT&T’s Public Safety Product portfolio. Examples of those resources included are part of AT&T Labs, AT&T Field Services and other organizations.

AT&T personnel will complete a background check as required by the State of Wisconsin.

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6.2.4. Industry Leadership

Describe Proposer’s current or former ESInet specifications development, compliance, and sustainment role; industry leadership experience within the Electronics Industry Association (EIA); Telecommunications Industry Association (TIA); the Association of Public Safety Communications Officials (APCO) and the National Emergency Number Association (NENA). Describe how such participation and experience will benefit the State during NG9-1-1 implementation.

AT&T Response:

AT&T, and our partners, continue to play a key role in developing emerging technologies and defining new standards in support of public safety as evidenced in our partnerships with NENA, NENA Industry Collaboration Events (ICE), Next Generation Partner Program (NGPP), APCO, ATIS, and FCC CSRIC working groups.

AT&T has been an integral part in the development of 911 starting in 1967. Before the 911 code was created, dialing “0” for the operator or knowing the phone number to the nearest fire or police station were the only options. Given AT&T’s proven history of serving public safety, the FCC turned to AT&T for a solution. In early 1968 AT&T recommended making 911 the universal emergency code for the country and with approval from Congress, 911 was born. In March 1968 the first 911 call was made, and AT&T worked tirelessly to fully implement the 911 system nationwide.

Over the last 50 years, the call landscape has dramatically evolved. Today, more than 80 percent of calls come from mobile devices, which has sparked critical conversation around location accuracy. AT&T takes this issue seriously and uses a wide variety of technologies to continually improve the accuracy of location data which includes using technology from mobile device makers. AT&T with our nationwide rollout of AT&T ESInet™ has taken on an initiative to modernize decades-old 9-1-1 infrastructure helping to create a more reliable and improved experience for those calling for help as well as let the public communicate with 911 via pictures, videos and text.

AT&T will continue to collaborate with public safety organizations such as NENA, APCO, CTIA and others in the industry to improve public safety. AT&T is committed to work with public safety organizations to deliver the innovative communications tools our emergency responders need to complete their missions.

Currently, AT&T has members on the following NENA committees and work groups.

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IMS Emergency Procedures for IMS Origination and ESInet (IMSESINET)

Joint Land Mobile Radio and Long-Term Evolution (JLMRLTE)

Lawful Intercept (LI)

Radio Access Networks (RAN)

System and Networks (SN)

Wireless Emergency Alerts (WEA)

• 3rd Generation Partnership Program (3GPP) Technical Specification Groups (TSG) o Radio Access Networks (RAN) o Services and System Aspects (SA) o Core Network & Terminals (CT)

Industry Experience

Likewise, AT&T and our partners supports and participates in standards-related and collaboration activity in the following industry associations:

• Alliance for Telecommunications Industry Solutions (ATIS) – Emergency Services Interconnection Forum (ESIF) committee member

• Association of Public-Safety Communications Officials-International (APCO)

• Canadian Wireless Telecommunications Association (CWTA)

• Cellular Telecommunications Industry Association (CTIA)

• The FCC’s Communication, Security, Reliability, and Interoperability Council (CSRIC) – Advisory Board Member

• Industry Council on Emergency Response Technologies (iCERT)

• National Emergency Number Association (NENA) – member of various committees including o NG9-1-1 Transition Planning Committee (Intrado Co-chair) o Emerging Technologies Committee, (Intrado Co-chair) o NENA’s Industry Collaboration Events for system interoperability - ICE

Planning Committee and Steering Committee (Intrado representing iCERT)

• Personal Communications Industry Association (PCIA)

• Telecommunications Industry Association (TIA)

In addition, AT&T is an active participant in NENA’s Industry Collaboration Events (ICE).

Specifically, AT&T has representation on the ICE Steering Committee and has played a

March 10, 2020 Page 94 role in expanding NENA’s NG911 vision. AT&T and our partner Intrado continues to play a key role in developing emerging technologies and defining new standards in support of public safety as evidenced in our partnerships with NENA, NENA Industry Collaboration Events (ICE), Next Generation Partner Program (NGPP), APCO, ATIS, and FCC CSRIC working groups.

Likewise, AT&T’s subcontractor, Intrado, is an active participant in NENA’s Industry Collaboration Events for system interoperability. Intrado has participated in the NENA ICE 2, ICE 4, ICE 5, ICE 6, ICE 7, and ICE 8 events.

During the ICE 2 event Intrado tested their VIPER and Power 911 systems.

Intrado participated in the ICE 4 event, held at the AT&T Center for Learning in Irving, Texas in November 2011. Intrado tested its solutions to demonstrate i3 interoperability in a multi-vendor NG9-1-1 environment. The areas of focus for Intrado’s i3 interoperability testing included the following functional elements as part of its i3 solution:

• Emergency Call Routing Function (ECRF)

• Location Validation Function (LVF)

• PSAP Call Processing Equipment (VIPER®) – PSAP CPE

Other products tested include IPSR, ESRP, i3 PSAP, ECRF, LVF, and PRF.

At ICE 5 during the week of October 15, 2012 Intrado successfully tested our SMS Text to 9-1-1 (TXT29-1-1) solution which includes our Emergency Text Gateway product along with the Power 911 product.

NENA ICE 8, which Intrado participated in with the Intrado VIPER and Power 911 systems, demonstrated interaction of Logging and Recording vendors on an i3 system.

The ICE 6 event was focused on comprehensive end-to-end functionality, interaction between vendor elements (external interfaces) and interoperability testing. Intrado participated with its VIPER and Power 911 systems as well as with its LIS/LDB.

Most recently at ICE 7, Intrado tested its Additional Data Repository (ADR) and Location (LIS) server products.

Intrado continues to embrace its responsibility to collaborate with NENA and the public safety industry to help solve i3 interoperability issues in a multi-vendor next-generation 9-1-1 environment. As such Intrado will continue to participle in the upcoming ICE events. NENA ICE events play an important role in enabling and accelerating the transition from today’s legacy 9-1-1 systems to Internet Protocol (IP)-based next-

March 10, 2020 Page 95 generation 9-1-1 networks. Intrado is also involved with the ICE Planning Committee and the Steering Committee.

6.3 Relationships with Subcontractor Partners

If Subcontractors are to be used by the Contractor in the performance of its work, these each must be identified in Proposer’s submittal, including whether there are any prior arrangements or experience working with the subcontractor(s). A subcontractor organizational chart, description of services to be supplied by and disclosure of three (3) project references for each are to be provided. If applicable, Proposals shall identify which project(s) the subcontractor has worked on with the Proposer in the past. Include a letter from each subcontractor that indicates its agreement to provide those materials and services assigned, as you have described.

Proposer shall describe and provide examples of previous work done in conjunction with proposed Subcontractor partner(s) as part of their proposals to include the following:

• Design document

• Project Management Plan

• Implementation Plan

The State reserves the right to review agreements with Subcontractors. The State shall not have a contractual relationship with the Subcontractors for any services provided under this Contract (existing contracts between the State and any potential Subcontractor do not apply). Proposed Subcontractors may be required to participate in the oral presentations and/or demonstrations.

AT&T Response:

AT&T understands and complies. We present the following letter as required in response to section 6.3.

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Please note that AT&T may provide the ALI services without the use of a subcontractor.

AT&T ESInet is a nationwide Next Generation 9-1-1 Call Routing platform. AT&T delivers this mission critical functionality by utilizing our core assets including our reliable flexible, any-to-any connectivity network, AT&T Data Centers and our highly trained Field Technicians, Program Managers, Service Managers and other support organizations. AT&T’s offer includes the development of Design Documents, Project Management Plans and Implementation Plans. These documents are developed by AT&T Program Managers who are working directly with the end customers to ensure the accuracy of the deliverables. Please see examples of AT&T deliverables.

AT&T and our subcontractor Intrado Life & Safety, Inc. (Intrado) are the industry leaders in terms of ESInet systems contracted and delivered. AT&T and Intrado combined currently have nearly 1,000 PSAPs connected and/or contracted to ESInet solutions.

Intrado has a 40-year history in telecommunications and Public Safety. Intrado has been supporting production Next Generation 9-1-1 call routing solutions since 2009, and their technology core has been supporting wireless and VoIP 9-1-1 call routing since 2003. 2011 marked the release of Intrado’s NG9-1-1 product suite designed to provide safe and stable transition to advanced next generation 9-1-1 functionality. The suite includes a broad range of premise-based and fully managed public safety solutions that align with the most commonly used industry standards. Core services include premise-based and hosted Intrado VIPER call processing equipment (CPE), managed and secure emergency services IP network (ESInet) and advanced 9-1-1 call delivery services.

All subcontractors will agree in writing to be bound by the same terms and conditions as AT&T . Due to confidentiality requirements, AT&T may not be able to provide Customer with a copy of a particular subcontract.

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Organizational Chart

References

• State of Kansas

• State of North Carolina

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• Alpharetta, GA

Examples of Work Documentation

A 30-page presentation of samples of previous work is provided in Section 6.2.2.

6.4 Governance

The Interoperability Council’s 9-1-1 Subcommittee has been charged by the Legislature with advising DMA on contracts related to the statewide emergency services IP network. The Contractor will be required to work with the 9-1-1 Subcommittee and any other governance groups established to fulfill the Subcommittee’s statutory requirements throughout the life of the Contract.

Discuss your approach to working with the 9-1-1 Subcommittee and any other applicable governance group as the advisory bodies to DMA to implement, operate, and maintain the statewide ESInet.

AT&T Response:

AT&T’s Public Safety Organization is heavily invested today in delivering public safety products and services across the State of Wisconsin. AT&T is fully committed to enhancing that position by delivering on the promise of FirstNet and our AT&T ESInet™ offer.

AT&T is open to collaboration on improving public safety within the State of Wisconsin by working directly with the 9-1-1 Subcommittee, Interoperability Council and other governance groups that serve as advisory bodies to DMA in terms of the implementation, operation, maintenance and the adoption of a statewide ESInet. AT&T currently has representation on the State of Wisconsin 9-1-1 Subcommittee and is very familiar with the issues facing the Public Safety community within Wisconsin and across the country.

In addition, AT&T is more than willing to jointly promote educational seminars throughout the state to the PSAP community that highlight the benefits of next generation call routing. AT&T believes this will aid the adoption of NG911 Products and services ultimately improving public safety for those living in or traveling through Wisconsin. AT&T is also willing to take part in events such as the WIPSCOM conference and other NENA/APCO events to provide project timelines, PSAP site readiness and address specific concerns/questions with this critical project.

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AT&T has local account teams that have overall responsibility for the account management of the majority of the counties/PSAP’s within Wisconsin, a Wisconsin Public Safety sales/service management team and an External Affairs organization, all willing to advance the current state of public safety within Wisconsin.

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7. PLANNING AND DESIGN APPROACH

The purpose of this section is to provide the State with an understanding of the Proposer’s planning and design strategy and how it will specifically apply that strategy to the State’s System. In providing responses to the sections below, Proposers should describe the approach it will employ to meet the requirements and how that work will be done.

Proposers are reminded that in addition to the requirements below, the planning and design of the State’s System shall be made in accordance with the RFP’s scope (Section

1.2 – Scope and Objectives) and the specific requirements of technical matrices (Attachments 2, 3 and 4).

AT&T Response:

AT&T understands.

7.1 Project Management Approach

Proposers shall provide a project management approach outlining its methodology for delivering the products and services sought by this RFP. The approach shall include any tools, techniques or activities that will be performed by the Proposer. Proprietary or custom project management tools shall be designated as such by the Proposer but must be accessible by the State. The project management approach shall also include examples of how the proposed approach has been successfully used in similar projects, taking into consideration change, risk, schedule, scope, and quality management elements.

AT&T Response:

The AT&T Program Manager is directly responsible for the project implementation and can reach out to other AT&T organizations to help smoothly transform the State of Wisconsin’s service from its current environment to an AT&T i3 ESInet. State of Wisconsin will benefit from the skills and experience of our Global Project Manager and Transformation Team.

The Program Manager will be guided by the principles established by the Project Management Institute (PMI®) in order to plan, schedule, and implement project activities, meeting industry recognized standards of quality, reporting frequency, and control. Nearly 75 percent of the Global Project Management (GPM) team is comprised of certified Project Management Professionals (PMP) as certified by the Project Management Institute. Experience includes both domestic and international

March 10, 2020 Page 102 components with project volumes ranging from 100 to 17,000 sites. The average On‐ time performance (OTP) on a GPM led project is 98 percent.

The AT&T Program Manager will be responsible for multiple complex projects from conception through implementation. Manage project team members including independent contractors. Develop and implement project plans, design schedules, identify problems and alternate course of action to ensure projects are completed within corporate objectives exceeding customer expectations.

Upon contract award, the AT&T Program Manager will engage team members throughout the AT&T organization to help ensure their commitment and understanding of the project requirements. The PM will schedule a kickoff meeting with the relevant jurisdiction 9‐1‐1 group and other required AT&T organizations. During the kickoff meeting, we will establish roles and responsibilities and reach a mutual agreement with the jurisdiction on strategic objectives, plan of approach, priorities and timelines.

Using the information gathered during the meeting, the PM and the customer will create an integrated master work plan that will be the implementation roadmap.

Throughout the project, AT&T will focus on project planning and execution to help ensure a successful upgrade with minimal (if any) disruption to the customer’s current wireless/VoIP ESInet service.

The AT&T Program Manager will conduct regularly scheduled project status calls with State of Wisconsin and key AT&T stakeholders. Normally, these status calls are held on a weekly basis and cover the following topics

• Overall Project Status – Red/Yellow/Green

• Project Timeline and Key Milestones

• Issues log review

• Key Deliverables status

AT&T's experienced Program Managers, Project Managers, Service Delivery Managers, Installation Technicians, Solutions Engineers and other supporting groups have worked together on many successful installations. We are determined to provide each customer with an installation that will exceed expectations.

The NG 9‐1‐1 ESInet solution is an IP‐based system that employs proven technology to deliver excellent 9‐1‐1 services. Given the mission critical nature of the network, greater safeguards are taken during installation, but from a practical point of view it is a network installation, and AT&T is able to leverage Best Practices of network installations to ensure success.

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AT&T Program Managers will use the Microsoft Suite of Products to manage all projects as a standard operating procedure. Products will include

• Microsoft Word

• Microsoft Excel

• Microsoft Project

• Microsoft Visio

• Microsoft Outlook

• Project Management Methodology

The AT&T Worldwide Project Management Methodology is based upon the industry standard A Guide to the Project Management Body of Knowledge (PMBOK Guide®) Fourth Edition, produced by the Project Management Institute (PMI), as well as AT&T specific processes and procedures.

The characteristics of a project may be determined by many factors: strategic importance, size, scope, schedule, cost and duration, as well as many others. This methodology is scalable to accommodate all types of projects.

The Project Management Methodology utilizes a four‐phase project life cycle:

• Project Start Phase

• Project Plan Phase

• Project Implementation Phase

• Project Completion Phase

These four phases of a project, plus the inputs and activities and deliverables key to the phases, comprise this methodology. Throughout each of the four distinct project phases, the five iterative process groups of Initiating, Planning, Executing, Monitoring and Controlling and Closing will be used. Each of the five processes is applied within each project phase. Many times changes occur within the life cycle of a project and process groups must be repeated.

The four project phases are briefly characterized by:

Project Start Phase

Recognition that a new project is being considered. During this phase, basic information is gathered, evaluated and based upon the information a decision is made to proceed with the project.

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Project Plan Phase

Establishing the project's approach and planning how to achieve the desired results and baselines for the project in terms of scope, schedule and cost.

Project Implementation Phase

Implementing the Project Plan to produce the agreed upon deliverables, monitoring the project progress and ensuring that deliverables meet expectations.

Project Completion Phase

Completing the project. Ensuring that the project was delivered as expected and ensuring that there is final/formal acceptance in order to close out the project.

Deployment

AT&T has been delivering ESInet solutions prior to the NENA i3 standards ratification, and have continually updated and enhanced our service offerings with market, technology and standards development. We are well versed in all aspects of system design, delivery, and ongoing lifecycle management. Combined, AT&T and have more than 500 resources dedicated to the national AT&T ESInet™ solution, of which the State of Wisconsin will be a major benefactor. These resources are highly experienced and skilled in actual deployments.

Well-defined and coordinated cutover plans and rollback contingency plans are created in preparation for each PSAP migration. The joint AT&T and Customer team members verify system application and implementation requirements, refine the solution architecture, and finalize the plan for a successful solution deployment. Sequencing is not mandatory, but AT&T recommends to initially migrate the State of Wisconsin PSAPs starting with the primary PSAP jurisdiction containing the smallest population. The migration event would include all associated secondary and back-up PSAPs. The following migrations would be scheduled based on population until the largest primary PSAP and associated secondary and back-up PSAPs were deployed.

During the Solution Deployment phase, all network components and equipment connectivity is validated and acceptance tests are performed, and metrics tracking and reporting are initiated. After all non-live call testing is completed, a series of transition events are executed to cut-over live 9-1-1 traffic to the AT&T ESInet™.

In preparation for deployment and in partnership with the State, the AT&T ESInet™ Program Manager finalizes the cutover plan, including procedures for notification concerning schedule specifics. To minimize impact to the PSAPs, each PSAP is cutover by receiving traffic directly from the legacy selective routers as well as any OSP end offices

March 10, 2020 Page 105 that have completed pre-migration provisioning and testing prior to the date of the scheduled cut. The PSAP is flash cut using procedures outlined below, and then any additional OSP traffic and end offices are rehomed post-PSAP cut. Prior to the commencement of the cutover event for the legacy selective router and OSP switches, the project team members hold a cutover meeting, and OSPs are provided a set of methods and procedures for the switch transition. The purpose of this meeting is to discuss the progress of activities, cutover readiness, and the cutover plan.

During the scheduled cutover, all parties both on- and off-site join a bridge that will be managed by an AT&T ESInet™ Change Manager. Legacy selective router and end office migration of live traffic is performed on a switch by switch basis. At the scheduled time and in accordance with the 9-1-1 service transition plan, the OSP translations representative executes a predefined set of switch translations (script) to redirect calls from their legacy trunks to the new trunk groups to the AT&T ESInet™. Generally, the OSP will busy-out their primary legacy call path, thus sending all calls to the alternate legacy call path. The OSP then cuts over the primary trunk group to the AT&T ESInet™ and calls are validated. The OSP then repeats the procedure for the alternate call path.

The actual switch transition event occurs smoothly and transparently to 9-1-1 callers as all systems have been previous tested with non-live calls.

After live traffic has been cut, the system will then undergo a system acceptance test and quality walkthrough, including re-validation of a subset of testing that had been performed prior to the migration, including call transfers. Once complete, and in agreement with the Customer, the service is accepted and the maintenance period begins.

In the event that the PSAP must revert back, this may be accomplished by the OSPs reversing the translations and directing traffic sent to the new LNGs back to the prior legacy network paths.

PSAPs can choose from one of the following deployment configurations:

• Legacy PSAP - Supports non-IP enabled PSAPs that require the use of Centralized Automated Message Accounting (CAMA) signaling for the PSAP CPE.

• Locally Hosted IP PSAP - Supports locally hosted PSAP IP call handling controller utilizing either NENA i3 or ATIS RFAI protocols.

• Host/Remote - Supports PSAP customers that utilize a centrally hosted call handling controller to provide call delivery to multiple PSAPs e.g., multi-node deployments.

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Deployment Timeline

AT&T would estimate a 4 to 6 month lead time prior to the first PSAP deployment in order to establish ingress trunking, egress circuits and work through data collection and provisioning. Upon first PSAP deployment, we would suggest an average of ten (10) deployments a month.

Deployment Considerations

Some items to take into consideration for a deployment include

• Interconnect agreement timeframes for service agreements between T-Corp and legacy selective router ILECs can be lengthy to procure, start as soon as possible.

• Suggest Phase 1/Phase 2 approach to ingress go live where traffic is redirected from LSRs at outset for PSAP go-live (Phase 1) followed by OSP direct connects in Phase 2.

• Suggest PSAP-common trunk groups be used off of LSRs for Phase 1 deployments as opposed to PSAP-specific trunk groups to aid in efficient ordering, provisioning, test and turn-ups.

• Suggest up-front issuance of trunk group orders from all LSRs at once so PSAP deployments can be ordered by PSAP readiness without concern for inter-tandem connectivity.

• Suggest deploying PSAPs in an i3-ready manner even if CPE is not yet ready to support i3 in order to ease later transition to i3.

• Suggest deploying PSAPs as i3 even if GIS data is not ready, using SRDB TN/ESN routing, if PSAPs can support on-site first responder lookups

Risk Management

The AT&T ESInet™ systems are highly robust and tested extensively prior to release. In any implementation and cutover, there are always risks. We have event plans that are used to mitigate the risks. In addition, we have checkpoints built into the event plan to ensure a smooth deployment. We utilize a risk register to identify, assess, and prioritize any potential risks to minimize the probability and/or impact of unfortunate events or maximize the realization of opportunity.

Schedule

Customer AT&T ESInet™ projects currently on-going are utilizing the project framework to allow for customer modification requests. In one such example, the state PSAP consolidation mandate required the customer to change the number of PSAPs to be

March 10, 2020 Page 107 implemented as well as several location changes after the design phase was completed.

Through the utilization of the flexible and iterative nature of the project methodology, the associated schedules and scope of the project were adjusted in-flight to accommodate the requirements of the customer.

Scope

This project methodology has been successfully used to implement both customer end-user project as well as internal AT&T network product roll outs. The AT&T ESInet™ product itself leveraged this same project methodology successfully to design, build, test and deliver services. The AT&T ESInet™ is the first and only nationwide ESInet service offering that has been pre-built with respect to core infrastructure enabling customers to procure and implement an ESInet solution in months as opposed to years.

Quality Management

Quality management is an on-going collaborative process with both AT&T and the State evaluating each phase of the project. Applicable testing and performance measures are employed to evaluate the meeting each of the stated goals within each phase.

Throughout each of the four distinct project phases, the five iterative process groups of Initiating, Planning, Executing, Monitoring and Controlling and Closing will be used. Each of the five processes is applied within each project phase. Many times changes occur within the life cycle of a project and process groups must be repeated.

7.2 Preliminary Plan

Proposers must supply a preliminary Project Management Plan (PMP) identifying the major activities to achieve each of its Deliverables including due dates from the Notice- To-Proceed (NTP) expressed in number of days (i.e. NTP + 60). The plan submitted will be the basis of the formal plan required to be submitted by the Contractor within sixty

(60) days from NTP.

The preliminary PMP shall include a Work Breakdown Structure (WBS), project scope, deliverables, schedule, quality assurance/quality control (QA/QC) processes, and risk management sections.

The preliminary plan shall describe how Proposer intends to monitor and control the installation and deployment of the proposed System and mitigate risks to ensure that the System meets the design specifications and is delivered on time. In response to this Section (7.2 Preliminary Plan), the State expects a narrative describing the Project Management approach and a preliminary PMP including the requirements described above.

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AT&T Response:

AT&T has provided a preliminary Project Plan identifying major activities to complete the deliverables as well as due dates. This plan can form the basis of the required formal plan. The Project Plan includes WBS.

Project Management Approach

The AT&T Project Manager

The AT&T Program Manager is directly responsible for the project implementation and can reach out to other AT&T organizations to help smoothly transform State of Wisconsin’s service from its current environment to an AT&T i3 ESInet. State of Wisconsin will benefit from the skills and experience of our Global Project Manager and Transformation Team.

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The Project Manager will be guided by the principles established by the Project Management Institute (PMI®) in order to plan, schedule, and implement project activities, meeting industry recognized standards of quality, reporting frequency, and control. Nearly 75 percent of the Global Project Management (GPM) team is comprised of certified Project Management Professionals (PMP) as certified by the Project Management Institute. Experience includes both domestic and international components with project volumes ranging from 100 to 17,000 sites. The average On‐ time performance (OTP) on a GPM led project is 98 percent.

The AT&T Program Manager will be responsible for multiple complex projects from conception through implementation. Manage project team members including independent contractors. Develop and implement project plans, design schedules, identify problems and alternate course of action to ensure projects are completed within corporate objectives exceeding customer expectations.

Upon contract award, the AT&T Project Manager will engage team members throughout the AT&T organization to help ensure their commitment and understanding of the project requirements. The PM will schedule a kickoff meeting with the relevant jurisdiction 9‐1‐1 group and other required AT&T organizations. During the kickoff meeting, we will establish roles and responsibilities and reach a mutual agreement with the jurisdiction on strategic objectives, plan of approach, priorities and timelines.

Using the information gathered during the meeting, the PM and the customer will create an integrated master work plan that will be the implementation roadmap.

Throughout the project, AT&T will focus on project planning and execution to help ensure a successful upgrade with minimal (if any) disruption to the customer’s current wireless/VoIP ESInet service.

The AT&T Project Manager will conduct regularly scheduled project status calls with State of Wisconsin and key AT&T stakeholders. Normally, these status calls are held on a weekly basis and cover the following topics

• Overall Project Status – Red/Yellow/Green

• Project Timeline and Key Milestones

• Issues log review

• Key Deliverables status

AT&T's experienced Program Managers, Project Managers, Service Delivery Managers, Installation Technicians, Solutions Engineers and other supporting groups have worked together on many successful installations. We are determined to provide each customer with an installation that will exceed expectations.

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The NG 9‐1‐1 ESInet solution is an IP‐based system that employs proven technology to deliver excellent 9‐1‐1 services. Given the mission critical nature of the network, greater safeguards are taken during installation, but from a practical point of view it is a network installation, and AT&T is able to leverage Best Practices of network installations to ensure success.

AT&T Project Managers will use the Microsoft Suite of Products to manage all projects as a standard operating procedure. Products will include

• Microsoft Word

•…