P09 - PWS - Grass Valley SLA - FINAL.pdf

EMPLOYEE EDUCATION SYSTEM

PERFORMANCE WORK STATMENT

Grass Valley Software Support Performance Work Statement (PWS)

1. Title of Project: Grass Valley Software Support

2. Background: The Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Institute for Learning and Development (ILEAD) Production and Delivery (PD) manages a video production and post-production facility in Saint Louis, Missouri, which distributes training and communications programming to VA staff and to the veteran patient community. ILEAD utilizes Grass Valley video equipment in support of live television broadcasts and live-to-tape operations.

This support level agreement (SLA) will allow ILEAD staff to receive telephone support, hardware exchange, and the software updates needed to successfully maintain and quickly troubleshoot the Grass Valley equipment.

3. Objective: To provide ILEAD Production and Delivery with the Grass Valley Prime Support Agreement.

4. Scope of Work: The contractor shall provide the Grass Valley (GV) Prime Support Agreement (SA) features listed in Table #1, applicable to the VA-owned equipment listed in Table #2. Both tables are located in the mandatory tasks and deliverables section of this PWS.

5. Applicable Documents: N/A.

6. Mandatory Tasks and Deliverables: The Contractor shall provide the mandatory items and provide the specific deliverables described below within the delivery due date stated in this PWS. If, for any reason, any deliverable cannot be provided on time according to the below schedule, the Contractor shall provide a written explanation to the Program Manager (PM)/Contracting Officer’s Representative (COR) three days prior to deliverable due date. This written transmittal shall include a firm commitment of when the work shall be completed. This transmittal to the PM/COR shall cite the reasons for the delay and the impact on the overall project.

The Contractor shall not commit or permit any act that interferes with the performance of work awarded to another Contractor or with the performance of Government employees. In any case where, in the course of fulfilling the contract requirements, the Contractor disturbs any work guaranteed under another separate contract, the Contractor must restore such disturbed work.

Task Quan GV Part Number Description

0001 1-Year

MULTIVIEW-PRIME

(Brand Name Only)

GV Care - Prime SA for Multiview:

- 24x7 technical phone support

- 15 minutes acknowledgment

- 2 hours response

- Hardware Advance Exchange Next Business Day

- Software updates and upgrades

0002 1-Year

CC AND M-PRIME

(Brand Name Only)

GV Care - Prime SA for

CC&M:

- 24x7 technical phone support

- 15 minutes acknowledgment

- 2 hours response

- Hardware Advance Exchange Next Business Day

- Software updates and upgrades

0003 1-Year

SWITCHER-PRIME

(Brand Name Only)

GV Care - Prime SA for Switcher

- 24x7 technical phone support

- 15 minutes acknowledgment

- 2 hours response

- Hardware Advance Exchange Next Business Day

- Software updates and upgrades

Table 1, Required Tasks and Deliverables Table

Table 2, VA-Owned Equipment TO BE SUPPORTED

Product Line Model # Description Serial # Quantity

CC AND M-

PRIME

RCP-200-DC Advanced remote control panel with direct control of Densité cards and router

NA 1

CC AND M-

PRIME

RCP-200 Advanced Remote Control Panel

087699-R90382001 1

CC AND M-

PRIME

RCP-200-

OPT-DC

Direct control of Densite cards and routers

NA 1

MULTIVIEW-

PRIME

KXA-FR7-B Kaleido-X Multi-Image Processor 7 RU Frame

NA 1

MULTIVIEW-

PRIME

KXA-FR7-B-

FRAME

Multi Image processor 7 RU Frame

080894-R77118007 1

MULTIVIEW-

PRIME

KXA-GPI-

GEN-F

GPI I/O and genlock Module (replacement)

079801-R76834001 1

MULTIVIEW-

PRIME

KXA-PSU-7-B KXA-FR7 Replacement Power Supply for KXA-

FR7-B

080893-R76836016 1

MULTIVIEW-

PRIME

KXA-PSU-7-B KXA-FR7 Replacement Power Supply for KXA-

FR7-B

080893-R76836011 1

MULTIVIEW-

PRIME

KXA-GPI-

GEN-R

Kaleido-KX GPI and Genlock Module Option

079802-R77743019 1

MULTIVIEW-

PRIME

KXI-16HS3 16 HD/SD-SDI and 3Gbps Input Module (3Gbps license required)

NA 4

Grass Valley Software Support Product Line Model # Description Serial # Quantity

MULTIVIEW-

PRIME

KXI-16HS3-F 16 HD/SD-SDI and 3Gbps Input Module (Front)

088915-U80347009 1

MULTIVIEW-

PRIME

KXI-16HS3-F 16 HD/SD-SDI and 3Gbps Input Module (Front)

088915-U80347007 1

MULTIVIEW-

PRIME

KXI-16HS3-F 16 HD/SD-SDI and 3Gbps Input Module (Front)

088915-U80347015 1

MULTIVIEW-

PRIME

KXI-16HS3-F 16 HD/SD-SDI and 3Gbps Input Module (Front)

088915-U80347027 1

MULTIVIEW-

PRIME

KXI-16H3-R 16 Input Rear Module w/3Gbps support

088902-R77961056 1

MULTIVIEW-

PRIME

KXI-16H3-R 16 Input Rear Module w/3Gbps support

088902-R77961067 1

MULTIVIEW-

PRIME

KXI-16H3-R 16 Input Rear Module w/3Gbps support

088902-R77961068 1

MULTIVIEW-

PRIME

KXI-16H3-R 16 Input Rear Module w/3Gbps support

088902-R77961069 1

MULTIVIEW-

PRIME

KXO-DUAL3 Dual Head Output Module with RGBHV/DVI (3Gbps ready)

NA 3

MULTIVIEW-

PRIME

KXO-DUAL-

DVI-R

Dual head with DVI / RGBHV Rear Module

079298-R81350018 1

MULTIVIEW-

PRIME

KXO-DUAL-

DVI-R

Dual head with DVI / RGBHV Rear Module

079298-R81350019 1

MULTIVIEW-

PRIME

KXO-DUAL-

DVI-R

Dual head with DVI / RGBHV Rear Module

079298-R81350014 1

MULTIVIEW-

PRIME

KXO-DUAL3-

F

Dual Head Output Module w/RGBHV/DVI (3Gbps ready) Front

079228-R81101003 1

Grass Valley Software Support Product Line Model # Description Serial # Quantity

MULTIVIEW-

PRIME

KXO-DUAL3-

F

Dual Head Output Module w/RGBHV/DVI (3Gbps ready) Front

079228-R77755016 1

MULTIVIEW-

PRIME

KXO-DUAL3-

F

Dual Head Output Module w/RGBHV/DVI (3Gbps ready) Front

079228-R81101026 1

MULTIVIEW-

PRIME

KXO-HDM Dual Channel HD-SDI Monitoring Output Mezzanine

086001-R77756035 1

MULTIVIEW-

PRIME

KXO-HDM Dual Channel HD-SDI Monitoring Output Mezzanine

086001-R77756025 1

MULTIVIEW-

PRIME

KXO-HDM Dual Channel HD-SDI Monitoring Output Mezzanine

086001-R77756017 1

MULTIVIEW-

PRIME

KXS-3GBPS 3Gbps Format License (1/input card)

NA 2

MULTIVIEW-

PRIME

KXS-CSX CC/Subtitling and XDS data License (1/Input card)

NA 4

MULTIVIEW-

PRIME

KXS-

CTRL/UMD-

UTAH

Control and umd Support for Utah Routers

NA 1

MULTIVIEW-

PRIME

KXS-

LOUDNESS

Loudness Level measurement License (1/input module)

NA 4

MULTIVIEW-

PRIME

KXS-

ROTATOR

Display Rotation License (1/output card)

NA 1

MULTIVIEW-

PRIME

DXF-200-A Optical Extension System w/DVI- HDMI+L Cable

NA 6

MULTIVIEW-

PRIME

DXF-200-TX Optical Extension System TX Module

091697-R75994069 1

Grass Valley Software Support Product Line Model # Description Serial # Quantity

MULTIVIEW-

PRIME

DXF-200-TX Optical Extension System TX Module

091697-R75994081 1

MULTIVIEW-

PRIME

DXF-200-TX Optical Extension System TX Module

091697-R75994043 1

MULTIVIEW-

PRIME

DXF-200-TX Optical Extension System TX Module

091697-R75994063 1

MULTIVIEW-

PRIME

DXF-200-TX Optical Extension System TX Module

091697-R75994054 1

MULTIVIEW-

PRIME

DXF-200-TX Optical Extension System TX Module

091697-R75994012 1

MULTIVIEW-

PRIME

DXF-200-RX Optical Extension System RX Module

091698-R75975014 1

MULTIVIEW-

PRIME

DXF-200-RX Optical Extension System RX Module

091698-R75975016 1

MULTIVIEW-

PRIME

DXF-200-RX Optical Extension System RX Module

091698-R75975044 1

MULTIVIEW-

PRIME

DXF-200-RX Optical Extension System RX Module

091698-R75975046 1

MULTIVIEW-

PRIME

DXF-200-RX Optical Extension System RX Module

091698-R75975069 1

MULTIVIEW-

PRIME

DXF-200-RX Optical Extension System RX Module

091698-R75975087 1

MULTIVIEW-

PRIME

DXF-200-PSU DXF-200 Power Supply (1x sub-module)

NA 2

MULTIVIEW-

PRIME

DXF-200-PSU DXF-200 Power Supply (1x sub-module)

NA 6

MULTIVIEW-

PRIME

DXF-TRAY 8 DXF-200 TX or RX Module Tray w/Redundant PSU

NA 1

MULTIVIEW-

PRIME

DXF-TRAY-B 8 DXF-200 TX or RX Module Tray Base

091691-R74797020 1

Grass Valley Software Support Product Line Model # Description Serial # Quantity

MULTIVIEW-

PRIME

KALEIDO-

RCP2

Ethernet Remote Control Panel and KM Gateway

073599-R77483052 1

MULTIVIEW-

PRIME

KALEIDO-

RCP2

Ethernet Remote Control Panel and KM Gateway

073599-R77483047 1

MULTIVIEW-

PRIME

KALEIDO-

RCP2

Ethernet Remote Control Panel and KM Gateway

073599-R60314007 1

MULTIVIEW-

PRIME

KALEIDO-

X16-D

16 input Dual Head Multi-Image Processor

086999-R00001140 1

MULTIVIEW-

PRIME

KXO-DUAL3 Dual Head Output Module with RGBHV/DVI (3Gbps ready)

NA 1

MULTIVIEW-

PRIME

KXO-DUAL-

DVI-R

Dual head with DVI / RGBHV Rear Module

079298-R93743005 1

MULTIVIEW-

PRIME

KXO-DUAL3-

F

Dual Head Output Module w/RGBHV/DVI (3Gbps ready) Front

079228R999999004 1

MULTIVIEW-

KXO-HDM

Dual Channel HD-SDI Monitoring Output Mezzanine

086001R104792003

SWITCHER-

KOR-3-25-

3M-KCS

GV Korona K-Frame S-series 3M/E system i

NA 1

SWITCHER-

PRIME

K-FRM-PSU K-FRAME

REDUNDANT POWER

SUPPY

ZLPM1844 1

SWITCHER-

PRIME

K-FRM-

INPUT

K-FRAME INPUT

MODULE:32 IN GPI

8IN/32OUT

601138R145094009 1

Grass Valley Software Support

7. Quality Control:

7.1 Contractor’s Quality Control Program: The Contractor shall develop and maintain an effective internal quality control program to ensure that services performed are in accordance with the PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective deliverable items. As a minimum requirement, the Contractor shall internally develop quality control procedures that address the areas identified below in the Tasks and Deliverables Requirements Summary (TDRS).

7.2 Tasks and Deliverables Monitoring: Contractor’s delivery will be monitored by the PM/COR in accordance with the TDRS.

The PM/COR will certify receipt of subscriptions and recommends acceptance of the services/deliverables. This process will be used for approval of payment for the Contractor’s invoices and will serve as the mechanism to document that the overall performance of the Contractor has been acceptable for the period of time covered by the invoice.

TDRS: The deliverables below are defined as Work being completed within established timeframes.

Product Line Model # Description Serial # Quantity

SWITCHER-

PRIME

K-FRM-

OUTPUT

K-FRAME OUTPUT

MODULE:32 OUT(16

DUAL OUT)

601594R151580004 1

SWITCHER-

PRIME

K-FRM-LIC-

IMG-RAMR

K-FRM RAMREC

IMAGE STORE

LICENSE

NA 1

SWITCHER-

PRIME

KOR-PNL-

300-25

3 stripe (3M/E) GV Korona panel, including redundant power supply, with 25 b

610279R151043001 1

SWITCHER-

PRIME

K-FRM-

100CS

K-FRAME COMPACT:

SPORT CONFIG

600407R150894001-C 1

Grass Valley Software Support

Deliverable Indicator

Deliverable Standard

Minimum Acceptable Standard

Method of Surveillance

Frequency

Deliverables:

MULTIVIEW-

2 or less instances where service/technology were not working as outlined in the document.

Virtual tracking on GV support portal

Per Year

CC AND M-

2 or less instances where service/technology were not working as outlined in the document.

Virtual tracking on GV support portal

Per Year

SWITCHER-

2 or less instances where service/technology were not working as outlined in the document.

Virtual tracking on GV support portal

Per Year

8. Performance Details:

8.1 Period of Performance: The Period of Performance (PoP) for the base period is for one (1) base year; and two (2) option periods.

8.2 Place of Performance: The Grass Valley software support shall be delivered electronically to the COR/PM. Contractor shall provide software support 24 hours a day 7 days per week, 365 days per year.

Grass Valley Software Support

8.3 Observance of Government Holidays. There are 10 Federal holidays set by law

(USC Title 5 Section 6103). Under current definitions, four are set by date:

New Year's Day January 1

Juneteenth June 19

Independence Day July 4

Veterans Day November 11

Christmas Day December 25

If any of the above falls on a Saturday, then Friday shall be observed as a holiday.

Similarly, if one falls on a Sunday, then Monday shall be observed as a holiday. The other six holidays are set by a day of the week and month:

Martin Luther King's Birthday Third Monday in January

Washington's Birthday Third Monday in February

Memorial Day Last Monday in May

Labor Day First Monday in September

Columbus Day Second Monday in October

Thanksgiving Fourth Thursday in November

8.4 Type of Contract: The Government anticipates award of a Firm Fixed-Price contract.

8.5 Travel: None.

8.6 Contractor Reporting Requirements (as required): Contractor shall issue a report of any issues when requested by the Project Manager (PM), Contracting Officer Representative (COR)/ Contracting Officer (CO).

9. Formal Acceptance or Rejection of Deliverables: The Government will review each deliverable within five business days and provide comments. The Contractor shall have two business days to incorporate the Government’s comments and make appropriate revisions.

10. Changes to the PWS: Any changes to this PWS shall be authorized and approved only through written correspondence from the CO. A copy of each change will be kept in a contract folder, along with all other products of the contract. Costs incurred by the Contractor through the actions of parties other than the CO shall be borne by the Contractor.

11. Confidentiality and Non-Disclosure: It is agreed that:

11.1 The preliminary and final deliverables, as well as all associated working papers and other material deemed relevant by VA that have been generated by the Contractor for the delivery of the items / in the performance of this contract, are the

Grass Valley Software Support exclusive property of the U.S. Government and shall be submitted upon request to the CO at the conclusion of the contract.

11.2 The CO will be the sole authorized official to release, verbally or in writing, any data, draft deliverables, final deliverables, or any other written or printed materials pertaining to this contract. No information shall be released by the Contractor. Any request for information relating to this contract presented to the Contractor shall be submitted to the CO for response.

11.3 Press releases, marketing material, or any other printed or electronic documentation related to this contract shall not be publicized without the written approval of the CO.

11.4 Non-Disclosure and Conflict of Interest: The Contractor and Contractor’s staff may have access to Government-sensitive information and shall be required to sign non-disclosure and conflict of interest statements.

12. Security Requirements: A Security Accreditation Package is not required.

Contractor will not have access to any VA system or sensitive information.

(END OF PWS)